Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Learning Objectives
Contents
A.1 A.2 A.3 A.4 A.5 Overview Study on the EC Research Taxonomies List of Academic Journals in the EC Research EC Research Taxonomy and Recent Articles Concluding Remarks
Upon completion of this online appendix, you will be able to: 1. Understand the taxonomy of Electronic Commerce (EC) research and access the articles about the EC research taxonomy study. 2. Understand the resources on recent EC research published in the 26 academic journals during the period between January 1999 and August 2005. 3. Understand the trend of EC research according to the organization of this textbook. 4. Know the online sources on the topics of interest.
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A.1 OVERVIEW
At the end of each chapter of the book Electronic Commerce: A Managerial Perspective 2008, we have added research topics so that readers can use them as milestones for their own research. To complement those research topics, we provide a review of recent literature in this appendix, so this online appendix is a companion to the research topics in the printed book. The earlier 2004 version surveyed EC literature published between January 1999 and August 2003 in 27 academic journals relevant to EC. In this 2008 version, we used the same journals but extended the term to August 2005. Because one journal has ceased publication, this version is based on 26 journals. In addition, a small number of articles were selected from sources outside of these 26 journals. This longitudinal study provides us insight into what constitutes interesting recent research topics related to EC. The goal of this appendix is to classify trends in recent EC research and provide references on each topic. We by no means intend to comprehensively analyze and comment on the literature in this appendix because it is too huge for this approach. Nevertheless, readers can find the topics of research efficiently by reading the taxonomy of topics and the summary of the articles within each topic. We provide online links to the journal, so readers can access the abstracts and full text easily on the Web if they subscribe to the relevant online journals. Readers can search topics and authors effectively using their softwares Find function. To be compatible with Electronic Commerce: A Managerial Perspective 2008, we classify the literature according to the organization of the book. However, we classified the articles within a chapter in bottomup fashion. This means that even if the book deals with a certain topic in depth, if there are no published articles on that topic, it is not handled here. On the contrary, even if a topic is not handled in the book, we handle it as a research topic if there are many related publications. In this manner, the book and this EC research appendix are complementary. Before we present our own classification, we first review the articles that handle the taxonomy of EC research. Then, we provide the list of journals that we have adopted and statistics on the annual number of articles published by journal and by chapter. Each chapter is composed of review articles sorted by topic and appended references. This appendix covers 17 text chapters and concludes with a discussion on key trends in EC research.
Appendix A: Current Electronic Commerce Research 2. Adoption and Distribution of IOS Value Creating and Appropriating Surplus Value Buyer-Advocated Adoption Supplier Adoption 3. Electronic Market Intermediaries Market Makers Market Roles 4. Cost of Acquiring Information 3. Technical Research 1. Agents 2. Data Integration 3. Security 4. Transaction Settlement 5. Digital Retailing Technologies 4. Others 1. Social International Development Role of Government 2. Behvioral Consumer Behavior 3. Legal Ngai and Wat (2002) classified the literature on EC research into four categories: applications, technological issues, support and implementation, and others. For the topics in these categories, 275 articles published between 1993 and 1999 are collected, and this appendix analyzes their distributions. The taxonomy adopted in this research follows. 1. Applications 1. Interorganizational Systems 2. Electronic Payment Systems 3. Financial Services 4. Retailing 5. Online Publishing 6. Auctions 7. Intraorganizational EC 8. Education and Training 9. Marketing and Advertising 10. Other Applications 2. Technological Issues 1. Security 2. Technological Components 3. Network Technology and Infrastructure 4. Support Systems 5. Algorithm and Methodology 6. Other Technical Issues 3. Support and Implementation 1. Public Policy Taxation Legal Issues Privacy Fraud Trust 2. Corporate Strategy 3. Other Support and Implementation
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Appendix A: Current Electronic Commerce Research 4. Others 1. General Introduction to EC 2. Foundational Concept of EC 3. Others Kauffman and Walden (2001) surveyed the research on EC from the perspective of economic analysis. They also suggested a direction of research for each category and associated the categories with the relevant information technology and economic theories. They classified the EC research as follows: 1. Technology Issues 1. Internet Access Pricing 2. Intelligent Agents in EC 3. Search Costs and Tools 4. Definition of EC Standards 2. Product Issues 1. Pricing of Digital Products 2. Characteristics of Internet Products 3. Bundling, Sharing, and Differentiation 4. Adoption and Network Externalities 3. Business Process 1. Electronic Data Interchange (EDI) 2. Government and the Location of Transactions 3. Valuation of EC Technology Investments 4. EC Business Models 4. Market Issues 1. Intermediation 2. Physical and Electronic Markets 3. Electronic Auctions 4. Network Externalities and Market Efficiency 5. Design of Electronic Markets 6. Trust 5. Macroeconomic Issues 1. Measurement of Digital Economy 2. Electronic Labor Markets 3. Electronic Money 4. Taxation and Regulation of EC 5. Economic Transformation 6. Electronic Government 7. International EC A few articles analyzed the trends in Information Systems (IS) research. Even though the studies on IS research trends did not focus on the direction of EC research, they provide insight into this field. Liang and Chen (2003) studied 3,841 articles published in eight major journals during the 19802001 period. They classified the research topics into five categories and analyzed the trend over time. The five categories are human, system, technology and analysis model, management, and research methodology and theory. They discovered that there were more human and fewer systemrelated publications as time passed. They also studied the frequency that theories were adopted in MIS research over time, and discovered that human-related theories, such as the Technology Acceptance Model (TAM) and Resource Reliant Theory, were popular and system-related theories, such as Media Richness and Task Technology Fit, were less popular. Of the 69 articles that used the TAM, more than half were published during the last five years of the period studied. The 10 theories studied in Liang and Chens research follow. These theories may be applicable to the theory research in EC as well, but it is not desirable to repeat the test of the same axiomatic theories without additional research themes. Transaction Cost Theory Diffusion Theory Network Externality Theory Media Richness Theory
Appendix A: Current Electronic Commerce Research Technology Acceptance Model Resource Reliance Theory Social Exchange Theory Structuring Theory Task Technology Fit Social Cognitive Theory
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Orlikowski and Iacono (2001) argued that the journal Information Systems Research has not deeply engaged its core subject of IT artifacts. Because this argument may also be applicable to the research on EC, it will be useful to consider the IT artifacts from the point of view of EC artifacts. The IT artifacts proposed are: 1. Tool View of Technology 1. Labor Substitution Tool 2. Productivity Tool 3. Information Processing Tool 4. Social Relations Tool 2. Proxy View of Technology 1. Perception 2. Diffusion 3. Capital 3. Ensemble View of Technology 1. Development Project 2. Production Network 3. Embedded System 4. Structure 4. Computational View of Technology 1. Algorithm 2. Model 5. Nominal View of Technology As we reviewed previously, there is no single taxonomy of EC research. Therefore, it is desirable to develop a framework using the EC books point of view.
REFERENCES
Kauffman, R. J., and E. A. Walden, Economics and Electronic Commerce: Survey and Directions for Research, International Journal of Electronic Commerce, Vol. 5, No. 4 (Summer, 2001), pp. 5116. Liang, Ting Peng, and D. N. Chen, Evolution of Information Systems Research, Proceedings of Pacific Asian Conference on Information Systems, Adelaide, Australia, July 1013, 2003. Ngai, E. W. T., and F. K. T. Wat, A Literature Review and Classification of Electronic Commerce Research, Information and Management, Vol. 39 (2002), pp. 415429. Orlikowski, W. J., and C. S. Iacono, Research Commentary: Desperately Seeking the IT in IT ResearchA Call to Theorizing the IT Artifact, Information Systems Research, Vol. 12, No. 2 ( June 2001), pp. 121134. Urbaczewski, A., L. M. Jessup, and B. Wheeler, Electronic Commerce Research: A Taxonomy and Synthesis, Journal of Organizational Computing and Electronic Commerce, Vol. 12, No. 4 (2002), pp. 263305.
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Appendix A: Current Electronic Commerce Research Electronic Commerce Research and Applications Electronic Markets e-Service Journal European Journal of Information Systems Information and Management Information Resources Management Journal Information Systems Management Information Systems Research International Journal of Electronic Commerce International Journal of Information Management Internet Research Journal of Electronic Commerce Research Journal of Interactive Marketing Journal of Internet Banking and Commerce Journal of Internet Commerce Journal of Management Information Systems Journal of Organizational Computing & Electronic Commerce Management Science MIS Quarterly Quarterly Journal of Electronic Commerce The Information Society World Wide Web Miscellaneous Publications
The journal Quarterly Journal of Electronic Commerce ceased publication, so the articles published earlier are included in the category Miscellaneous. Among the 1,268 articles, 27 articles fall into the category Miscellaneous because they were selected from other sources accidentally. We say it was accidental because we included these relevant materials in the earlier edition, which were already known to us, without conducting a full survey of the journals where they were published. These journals include Behavior & Information Technology, California Management Review, Expert Systems, IEEE Intelligent Systems, IEEE Wireless Communications, Industrial Marketing Management, Information Systems Journal, Information Technology and Management, International Journal of Information System, Journal of Computer Information Systems, Journal of Global Information Management, Journal of Information Technology Cases and Applications, and McKinsey Quarterly. Exhibit A.1 shows the number of articles selected for use in this appendix.
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EXHIBIT A.1
Journal
Communications of the ACM Decision Sciences Decision Support Systems Electronic Commerce Research Electronic Commerce Research and Applications Electronic Markets e-Service Journal European Journal of Information Systems Information and Management Information Resources Management Journal Information Systems Management Information Systems Research International Journal of Electronic Commerce International Journal of Information Management Internet Research Journal of Electronic Commerce Research Journal of Interactive Marketing Journal of Internet Banking and Commerce Journal of Internet Commerce Journal of Management Information Systems Journal of Organizational Computing and Electronic Commerce Management Science MIS Quarterly Quarterly Journal of Electronic Commerce The Information Society World Wide Web Miscellaneous Publications Total Percent
1999
15 1 4 0 0 13 0 1 2 0 4 2 0 3 9 0 2 2 0 2
2000
9 1 7 0 0 18 0 0 5 2 8 1 7 2 17 7 1 2 0 4
2001
16 4 9 8 0 18 2 1 7 7 6 1 18 3 12 6 6 1 0 5
2002
22 0 7 11 8 14 6 2 5 0 3 10 19 4 12 12 2 4 6 4
2003
70 0 8 5 28 20 11 8 12 5 10 7 19 8 15 12 8 0 12 11
2004
34 0 13 17 22 21 3 4 25 5 7 12 15 19 14 16 14 0 21 13
Total
176 8 60 52 73 109 22 17 58 24 44 35 83 43 87 54 35 9 50 44
Percent
14% 1% 5% 4% 6% 9% 2% 1% 5% 2% 3% 3% 7% 3% 7% 4% 3% 1% 4% 3%
0 2 0 3 6 1 0 72 6%
7 1 4 1 0 1 0 105 8%
5 1 1 8 3 1 13 162 13%
8 3 1 0 3 4 11 181 14%
8 17 5 0 9 1 2 311 25%
5 16 4 0 2 2 1 305 24%
5 16 1 0 3 0 0 132 10%
38 56 16 12 26 10 27 1,268
3% 4% 1% 1% 2% 1% 2% 100%
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Appendix A: Current Electronic Commerce Research Industry Specific E-Marketplaces E-Catalog and Personalization Agent-Based Electronic Market Mechanisms
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Exhibit A.2 summarizes the number of articles published for each chapter. For each subject, the themes of relevant articles are summarized and their sources are introduced.
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EXHIBIT A.2
Chapter
1 Overview of Electronic Commerce 2 E-Marketplaces: Structures, Mechanisms, Economics, and Impacts 3 Retailing in EC: Products and Services 4 Consumer Behavior: Market Research and Advertisement 5 B2B E-Commerce: Selling and Buying in Private E-Markets 6 B2B Exchanges, Directories, and Other Support Services 7 E-Supply Chains, Collaborative Commerce, and Corporate Portals 8 Innovative EC Systems: From E-Government and E-Learning to C2C 9 Mobile Computing and Commerce and Pervasive Computing 10 Dynamic Trading: E-Auctions, Bartering, and Negotiations 11 E-Commerce Security 12 Electronic Payment Systems 13 Order Fulfillment, eCRM, and Other Support Services 14 E-Commerce Strategy and Global EC 15 Economics and Justification of Electronic Commerce 16 Launching a Successful Online Business and EC Projects 17 Legal, Ethical, and Compliance Issues in EC Total Percent
1999
2000
2001
2002
2003
2004
Total
Percent
14
48
4%
12
40
3%
5 5 3 0
24 5 9 2
18 21 11 1
13 17 15 10
29 44 44 2
26 40 29 1
5 9 12 0
9% 11% 10% 1%
10
12
16
15
19
11
91
7%
16
15
14
17
10
79
6%
20
24
11
70
6%
5 7 0 3 6 0
7 3 3 4 8 0
8 6 2 5 17 1
8 4 6 4 16 0
21 14 2 16 25 6
22 12 4 39 24 9
28 6 1 13 7 1
99 52 18 84 103 17
8% 4% 1% 7% 8% 1%
10
13
11
12
58
5%
14 69 5%
9 106 8%
8 152 12%
12 189 15%
29 315 25%
23 305 24%
14 132 10%
109 1,268
9% 100%
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CHAPTER 18. SOCIAL NETWORKS AND INDUSTRY DISRUPTORS IN THE WEB 2.0 ENVIRONMENT
This emerging new topic has very few publications at the moment. However, the number is increasing and several EC-related conferences include articles on the topic.
E-BUSINESS MODELS
ODaniel (2001) defines and discusses a value-added model for EC with regard to organic, structural, functional, and commercial roles, and Essler and Whitaker (2001) reconsider EC business models in terms of interactivity. Gordijn and Akkermans (2001) design and evaluate e-business models. Chen and Ching (2002) propose a framework for transitioning to an e-business model. As a methodology for designing and deploying electronic enterprises, Rodrguez (2003) proposes a cyclical model consisting of three e-business development phases: conceptualization, simulation, and implementation. Koo et al. (2004) apply Porters model of competitive strategies (cost leadership, market differentiation, innovative differentiation, and market focus) to 123 Korean firms and find that online firms incline toward differentiation strategies, whereas click-and-mortar firms prefer market focus strategies.
DIFFUSION OF EC
Erasala and Benamati (2003) review the EC cycle of change, and Detlor (2001) studies the influence of information ecology on EC initiatives. Sexton et al. (2002) predict the scope of Internet and EC use. Akura and Altnkemer (2002) propose and simulate diffusion models for B2B, B2C, and P2P exchanges and e-speak. Gibbs et al. (2003) study the environment and policy factors shaping global EC diffusion for 10 countries. Forman et al. (2005) examine the sources of geographical variance in commercial Internet use by contrasting the global village theory and urban density theory with their proposed industry composition theory. They argue that the demand for the Internet is increasing with location size because of the concentration of information-intensive firms in urban areas.
Appendix A: Current Electronic Commerce Research A number of studies focus on EC in China. Zhu and Wang (2005) study the diffusion, use, and effect of the Internet in China, and Chen et al. (2004) study E-MBA students perceptions of the extent to which Chinese businesses are ready for EC. Chen and Ning (2002) study the constraints on EC in China, Davison et al. (2005) propose the e-transformation of Western China, and Ma et al. (2003) study how adoption of information and communication technology (ICT) and the Internet will affect Chinas tourism industry. A number of articles focus on various aspects of EC in the Asian and Pacific region including: the impact of broadband penetration on e-business implementation experience in Korea (Lee et al. 2003), the global and national factors affecting EC diffusion in Singapore (Wong 2003), empirical perspectives of e-commerce in Hong Kong (Gunasekaran and Ngai 2005), EC development in Malaysia (Le and Koh 2002), EC from an Islamic perspective (Zainul et al. 2004), corporate customer perspectives on the business value of Thai Internet banking (Rotchanakitumnuai and Speece 2004), and a review of e-readiness in the developing countries of the South Pacific (Purcell and Toland 2004). Rolfe et al. (2003) explore the use of the Internet by landholders in rural Australia, with an intention to understand the motivational factors associated with a marked increase in usage. The studies about Europe include explorations of the digital economy and management in Spain (guila et al. 2003), the situation and potential of B2C EC in Greece as of 2000 (Kardaras and Papathanassiou 2000), and the impact of Internet trading on the U.K. antiquarian and secondhand bookselling industry (Whewell and Souitaris 2001). Brousseau (2003) analyzes the impact of early adoption of Minitel and EDI in the 1980s in the deployment of the Internet in France. The other country and regional studies include examinations of Brazil in the age of EC (Tigre 2003), development of EC in Mexico (Palacios 2003), and the Internet-based telemedicine system in Nigeria (Adewale 2004).
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REFERENCES
Adewale, O. S., An Internet-Based Telemedicine System in Nigeria, International Journal of Information Management, Vol. 24, No. 3 (2004). guila, A. R. del, A. Padilla, C. Serarols, and J. M. Veciana, Digital Economy and Management in Spain, Internet Research, Vol. 13, No. 1 (2003). Akura, M. T., and K. Altnkemer, Diffusion Models for B2B, B2C, and P2P Exchanges and E-Speak, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 3 (2002). Bouwman, H., E-Commerce: Cyber-and Physical Environments, Electronic Markets, Vol. 9, No. 12 (1999). Brousseau, E., E-Commerce in France: Did Early Adoption Prevent Its Development? The Information Society, Vol. 19, No. 1 (2003). Chen, J. Q., Y. Zhang, J. M. Pearson, and J. Chen, An Exploratory Study of E-MBA Students Perceptions on Chinese Businesses Readiness for E-Commerce, Journal of Internet Commerce, Vol. 3, No. 4 (2004). Chen J. S., and R. K. H. Ching, A Proposed Framework for Transitioning to an E-Business Model, Quarterly Journal of Electronic Commerce, Vol. 3, No. 4 (2002). Chen, S., and J. Ning, Constraints on E-Commerce in Less Developed Countries: The Case of China, Electronic Commerce Research, Vol. 2, No. 12 (2002). Coltman, T., T. M. Devinney, A. S Latukefu, and D. F. Midgley, Keeping E-Business in Perspective, Communications of the ACM, Vol. 45, No. 8 (2002). Davison, R. M., D. R. Vogel, and R. W. Harris, The E-Transformation of Western China, Communications of the ACM, Vol. 48, No. 4 (2005). Detlor, B., The Influence of Information Ecology on E-Commerce Initiatives, Internet Research, Vol. 11, No. 4 (2001). Erasala, N., and J. Benamati, Understanding the Electronic Commerce Cycles of Change, Journal of Organizational Computing & Electronic Commerce, Vol. 13, No. 1 (2003). Essler, U., and R. Whitaker, Re-Thinking E-Commerce Business Modeling in Terms of Interactivity, Electronic Markets, Vol. 11, No. 1 (2001). Forman, C., A. Goldfarb, and S. Greenstein, Geographic Location and the Diffusion of Internet Technology, Electronic Commerce Research and Applications, Vol. 4, No. 1 (2005). Fruhling, A. L., and L. A. Digman, The Impact of Electronic Commerce on Business-Level Strategies, Journal of Electronic Commerce Research, Vol. 1, No. 1 (2000). Geoffrion, A. M., and R. Krishnan, E-Business and Management Science: Mutual Impacts (Part 1 of 2), Management Science, Vol. 49, No. 10 (2003a). Geoffrion, A. M., and R. Krishnan, E-Business and Management Science: Mutual Impacts (Part 2 of 2), Management Science, Vol. 49, No. 11 (2003b). Gibbs, J., K. L. Kraemer, and J. Dedrick, Environment and Policy Factors Shaping Global E-Commerce Diffusion: A Cross-Country Comparison, The Information Society, Vol. 19, No. 1 (2003). Gordijn, J., and H. Akkermans, Designing and Evaluating E-Business Models, IEEE, Vol. 16, No. 4 (2001). Gunasekaran, A., and E. W. T. Ngai, E-Commerce in Hong Kong: An Empirical Perspective and Analysis, Internet Research, Vol. 15, No. 2 (2005). Hackbarth, G., and W. J. Kettinger, Strategic Aspirations for Net-Enabled Business, European Journal of Information Systems, Vol. 13, No. 4 (2004). Hengst, M. D., and H. G. Sol, The Impact of Electronic Commerce on Interorganizational Coordination: A Framework from Theory Applied to the Container-Transport Industry, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Johnston, K. M., Why E-Business Must Evolve Beyond Market Orientation: Applying Human Interaction Models to Computer-mediated Corporate Communications, Internet Research, Vol. 11, No. 3 (2001).
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Appendix A: Current Electronic Commerce Research Journal of Electronic Commerce Research, Vol. 5, No. 4 (2004). Saanen, Y. A., A. Verbraeck, and H. G. Sol, Snapshot of E-Commerces Opportunities and Threats, Electronic Markets, Vol. 9, No. 3 (1999). Schmid, B. F., What Is New about the Digital Economy? Electronic Markets, Vol. 11, No. 1 (2001). Sexton, R. S., R. A. Johnson, and M. A. Hignite, Predicting Internet/E-Commerce Use, Internet Research, Vol. 12, No. 5 (2002). Steinfield, C., A. Mahler, and J. Bauer, Electronic Commerce and the Local Merchant, Electronic Markets, Vol. 9, No. 12 (1999). Tigre, P. B., Brazil in the Age of Electronic Commerce, The Information Society, Vol. 19, No. 1 (2003). van Slyke, C., F. Blanger, and V. Sridhar, A Comparison of American and Indian Consumers Perceptions of Electronic Commerce, Information Resources Management Journal, Vol. 18, No. 2 (2005). Whewell, J. A., and V. Souitaris, The Impact of Internet Trading on the UK Antiquarian and Second-Hand Bookselling Industry, Internet Research, Vol. 11, No. 4 (2001). Wong, P. K., Global and National Factors Affecting E-Commerce Diffusion in Singapore, The Information Society, Vol. 19, No. 1 (2003). Wu, J., and T. Hisa, Analysis of E-Commerce Innovation and Impact: A Hypercube Model, Electronic Commerce Research and Applications, Vol. 3, No. 4 (2004). Zainul, N., F. Osman, and S. H. Mazlan, E-Commerce from an Islamic Perspective, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004). Zhu, J. J. H., and E. Wang, Diffusion, Use, and Effect of the Internet in China, Communications of the ACM, Vol. 48, No. 4 (2005). Zhuang, Y., and A. L. Lederer, The Impact of Top Management Commitment, Business Process Redesign, and IT Planning on the Business-to-Consumer E-Commerce Site, Electronic Commerce Research, Vol. 4, No. 4 (2004). Zwass, V., Electronic Commerce and Organizational Innovation: Aspects and Opportunities, International Journal of Electronic Commerce, Vol. 7, No. 3 (2003).
Kardaras, D., and E. Papathanassiou, The Development of B2C E-Commerce in Greece: Current Situation and Future Potential, Internet Research, Vol. 10, No. 4 (2000). Koo, C. M., C. E. Koh, and K. Nam, An Examination of Porters Competitive Strategies in Electronic Virtual Markets: A Comparison of Two Online Business Models, International Journal of Electronic Commerce, Vol. 9, No. 1 (2004). Le, T. T., and A. C. Koh, A Managerial Perspective on Electronic Commerce Development in Malaysia, Electronic Commerce Research, Vol. 2, No. 12 (2002). Lee, H. J., R. M. OKeefe, and K. L. Yun, The Growth of Broadband and Electronic Commerce in South Korea: Contributing Factors, The Information Society, Vol. 19, No. 1 (2003). Leonard, L. N. K., L. M. Jessup, and T. P. Cronan, A Study of the Value and Impact of Electronic Commerce: Electronic Versus Traditional Replenishment in Supply Chains, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 4 (2002). Ma, J. X., D. Buhalis, and H. Song, ICTs and Internet Adoption in Chinas Tourism Industry, International Journal of Information Management, Vol. 23, No. 6 (2003). ODaniel, T., A Value-added Model for E-Commerce, Electronic Markets, Vol. 11, No. 1 (2001). Palacios, J. J., The Development of E-Commerce in Mexico: A Business-Led Passing Boom or a Step Toward the Emergence of a Digital Economy? The Information Society, Vol. 19, No. 1 (2003). Purcell, F., and J. Toland, Electronic Commerce for the South Pacific: A Review of E-Readiness, Electronic Commerce Research, Vol. 4, No. 3 (2004). Rodrguez, W., E-Business Method: A Cyclical-Model for Internet Commerce Development, Journal of Internet Commerce, Vol. 2, No. 3 (2003). Rolfe, J., S. Gregor, and D. Menzies, Reasons Why Farmers in Australia Adopt the Internet, Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Rotchanakitumnuai, S., and M. Speece, Corporate Customer Perspectives on Business Value of Thai Internet Banking,
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REFERENCES
Ardissono, L., A. Goy, G. Petrone, and M. Segnan, Personalization in Business-to-Customer Interaction, Communications of the ACM, Vol. 45, No. 5 (2002). Bhargava, H. K., and V. Choudhary, Economics of an Information Intermediary with Aggregation Benefits, Information Systems Research, Vol. 15, No. 1 (2004). Bhargava, H. K., V. Choudhary, and R. Krishnan, Pricing and Product Design: Intermediary Strategies in an Electronic Market, International Journal of Electronic Commerce, Vol. 5, No. 1 (2000). Buhalis, D., eAirlines: Strategic and Tactical Use of ICTs in the Airline Industry, Information and Management, Vol. 41, No. 7 (2004). Buyukozkan, G.,Multi-Criteria Decision Making for E-Marketplace Selection, Internet Research, Vol. 14, No. 2 (2004). Chaudhury, A., D. N. Mallick, and H. R. Rao, Web Channels in ECommerce, Communications of the ACM, Vol. 44, No. 1 (2001). Deveaux, L., C. Paraschiv, and M. Latourrette, Bargaining on an Internet Agent-based Market: Behavioral vs. Optimizing Agents, Electronic Commerce Research, Vol. 1, No. 4 (2001).
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Appendix A: Current Electronic Commerce Research Ozer, M., Online Business: Tailoring Your Business Environment in Order to Compete, International Journal of Information Management, Vol. 25, No. 2 (April 2005). Paik, H., B. Benatallah, and R. Hamadi, Dynamic Restructuring of E-Catalog Communities Based on User Interaction Patterns, World Wide Web, Vol. 5, No. 4 (2002). Ptzl, J., Issues in Direct Channel Distribution: A Comparison of Selling via the Internet in the Airline Business and the Fast-moving Consumer Goods Industry, Electronic Markets, Vol. 10, No. 3 (2000). Premkumar, G. P., Perspectives of the E-Marketplace by Multiple Stakeholders, Communications of the ACM, Vol. 46, No. 12 (2003). Raghu, T. S., P. K. Kannan, H. R. Rao, and A. B. Whinston, Dynamic Profiling of Consumers for Customized Offerings over the Internet: A Model and Analysis, Decision Support Systems, Vol. 32, No. 2 (2001). Saeed, K. A., and R. A. Leitch, Controlling Sourcing Risk in Electronic Marketplaces, Electronic Markets, Vol. 13, No. 2 (2003). Schein, A. I., A. Popescul, L. H. Ungar, and D. M. Pennock, CROC: A New Evaluation Criterion for Recommender Systems, Electronic Commerce Research, Vol. 5, No. 1 (2005). Schlueter-Langdon, C., and M. J. Shaw, Emergent Patterns of Integration in Electronic Channel Systems, Communications of the ACM, Vol. 45, No. 12 (2002). Schmitz, S. W., and M. Latzer, Competition in B2C E-Commerce: Analytical Issues and Empirical Evidence, Electronic Markets, Vol. 12, No. 3 (2002). Schubert, P., The Participatory Electronic Product Catalog: Supporting Customer Collaboration in E-Commerce Applications, Electronic Markets, Vol. 10, No. 4 (2000). Segev, A., J. Gebauer, and F. Farber, Internet-Based Electronic Markets, Electronic Markets, Vol. 9, No. 3 (1999). Sen, R., and R. C. King, Revisit the Debate on Intermediation, Disintermediation, and Reintermediation Due to E-Commerce, Electronic Markets, Vol. 13, No. 2 (2003). Venkatraman, E. C., Beyond Sabre: An Empirical Test of Expertise Exploitation in Electronic Channels, MIS Quarterly, Vol. 26, No. 1 (2002). Wang, Y., K. L. Tan, and J. Ren, A Study of Building Internet Marketplaces on the Basis of Mobile Agents for Parallel Processing, World Wide Web, Vol. 5, No. 1 (2002). Yen, B. P. C., and R. C. W. Kong, Personalization of Information Access for Electronic Catalogs on the Web, Electronic Commerce Research and Applications, Vol. 1, No. 1 (2002). Yuan, S. T., A Personalized and Integrative ComparisonShopping Engine and its Applications, Decision Support Systems, Vol. 34, No. 2 (2002).
DAmbra, J., and C. S. Wilson, Explaining Perceived Performance of the World Wide Web: Uncertainty and the Task-Technology Fit Model, Internet Research, Vol. 14, No. 4 (2004). Fodor, O., and H. Werthner, Harmonise: A Step toward an Interoperable E-Tourism Marketplace, International Journal of Electronic Commerce, Vol. 9, No. 2 (2004). Gallaugher, J. M., E-Commerce and the Undulating Distribution Channel, Communications of the ACM, Vol. 45, No. 7 (2002). Glezer, C., and S. B. Yadav, A Conceptual Model of an Intelligent Catalog Search System, Journal of Organizational Computing & Electronic Commerce, Vol. 11, No. 1 (2001). Gomber, P., and K. Maurer, Xetra BESTIntegration of Market Access Intermediaries Requirements into Market Design, Electronic Markets, Vol. 14, No. 3 (2004). Jain, S. C., P. Vijay, and K. Vemuri, Distribution Channels in Electronic Markets, Electronic Markets, Vol. 9, No. 12 (1999). Joh, Y. H., and J. K. Lee, Buyers Customized Directory Management over Sellers E-Catalog: Logic Programming Approach, Decision Support Systems, Vol. 34, No. 2 (2003). Josefsson, U., Coping with Illness Online: The Case of Patients Online Communities, The Information Society, Vol. 21, No. 2 (2005). Kang, N., and S. Han, Agent-Based E-Marketplace System for More Fair and Efficient Transaction, Decision Support Systems, Vol. 34, No. 2 (2002). Ken, G., and W. Rosemary, Intelligent Support for Sophisticated E-Commerce Services: An Agent-Based Auction Framework Modeled after the New York Stock Exchange, e-Service Journal, Vol. 2, No. 2 (2002). Kiang, M. Y., and R. T. Chi, A Framework for Analyzing the Potential Benefits of Internet Marketing, Journal of Electronic Commerce Research, Vol. 2, No. 4 (2001). Kim, J. K., Y. H. Cho, and W. J. Kim, A Personalized Recommendation Procedure for Internet Shopping Support, Electronic Commerce Research and Applications, Vol. 1, No. 34 (2002). Lee, Y., Z. Lee, and K. R. T. Larsen, Coping with Internet Channel Conflict, Communications of the ACM, Vol. 46, No. 7 (2003). Lu, J., and Z. Lu, Development, Distribution and Evaluation of Online Tourism Services in China, Electronic Commerce Research, Vol. 4, No. 3 (2004). Madlberger, M., and H. Kotzab, Adapting the Internet as Distribution Channel for Stationary Retailers: The Austrian Case, Electronic Markets, Vol. 11, No. 1 (2001). Mandry, T., G. Pernul, and A. W. Rhm, Mobile Agents in Electronic Markets: Opportunities, Risks, Agent Protection, International Journal of Electronic Commerce, Vol. 5, No. 2 (2000). Oetzel, J. M., Differentiation Advantages in the Online Brokerage Industry, International Journal of Electronic Commerce, Vol. 9, No. 1 (2004).
Appendix A: Current Electronic Commerce Research Otto and Chung (2000) introduce a framework that compares and contrasts the general advantages and disadvantages of EC with traditional retailing, and Ba et al. (2005) study the conditions under which people will stick to the traditional market and face-to-face transactions, and those that will lead to electronic transactions becoming the convention of the future. Strader and Ramaswami (2004) contrast investors perceptions of traditional and online channels, and Gupta et al. (2004) examine the relationship between purchase decisions and channel switching intentions. Ranganathan (2003) describes how to manage the transition to brick and click. Rao (1999) argues that traditional retailers have to critically consider the migration to digital domain and, conversely, that e-tailers have to learn from their counterparts in the physical world. Multichannel research in marketing is relevant to this issue, although many have not focused on the contrast of online and offline channels. Reinhardt and Levesque (2004) discuss new entrants decisions on virtual retailing versus the brick-and-mortar approach, and Kettinger and Hackbarth (2004) study the integration of EC networks into the sales processes of small firms. In the mobile commerce context, articles elaborate on the hybrid clicks-and-bricks business model (Prasarnphanich and Gillenson 2003) and the creation of synergy with a click-and-mortar approach (Saeed et al. 2003). Doherty and Ellis-Chadwick (2003) present an empirical analysis of the relationship between retailers targeting and EC strategies, and Nour and Fadlalla (2000) present a framework for Web marketing strategies. Vrechopoulos (2004) deals with the role of CRM in coping with the masscustomization challenges in e-tailing, and Sieber and Sabatier (2003) propose bundling strategies for the horizontal portal industry.
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Appendix A: Current Electronic Commerce Research Elmaghraby and Keskinocak (2003) review dynamic pricing in the presence of inventory consideration, and Biller et al. (2005) show that dynamic pricing in coordination with production and inventory decisions can increase profit in the automotive industry. Terwiesch and Lock (2004) raise the issue of pricing customized products. Leloup (2003) investigates the optimal pricing strategies of a selling agent that is randomly matched with several heterogeneous buying agents whose reservation prices are initially unknown, and Lee (2000) examines the effect of intelligent agents on pricing in EC.
Appendix A: Current Electronic Commerce Research describe the phenomenon of digital technology and change of the music industry because of the Internet, and Altinkemer and Bandyopadhyay (2000) and Zhu and MacQuarrie (2003) study the effect of bundling digitized music. Altinkemer and Guan (2003) analyze the protection strategies for online software distribution, and Cronin and Davenport (2001) suggest that pornography is achieving legitimacy in digital spaces. Anckar (2003) studies consumer intentions in electronic travel agencies in Finland, and rni (2003) analyzes consumer search behavior in electronic markets in the travel services section.
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INTERNET BANKING
Stamoulis (2000) examines the roles that banks play in Internet commerce activities. There are surveys of the utilization of Web-based technologies in the U.S. retail banking industry (Southard and Siau 2004) and in Western Europe (Bughin 2003). Byers and Lederer (2001) evaluate strategies of traditional branch, electronic, and mixed distribution choices, and Benaroch and Kauffman (2000) apply real option analysis in justifying electronic banking network expansion. Aladwani (2001) presents a field study on the perceptions of bank executives, IT managers, and potential customers with regard to the drives, development challenges, and expectations in online banking. Acharya and Kagan (2004) examine the factors that affect a community banks decision to develop an Internet-based application. Liao and Cheung (2002) present an empirical study of consumers attitudes toward Internet banking, and Liao et al. (1999) study the adoption intention of virtual banking from the perspectives of the theories of planned behavior and innovation diffusion. Several articles present Internet banking cases: in the United Kingdom ( Jayawardhena and Foley 2000), Danish retailing banking (Mols 2000), Malaysia (Guru 2000, Vijayan and Shanmugam 2003), Thai (Rotchanakitumnuai and Speece 2004), Jordan (Awamleh et al. 2003), and Saudi Arabia ( Jasimuddin 2001).
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Gundepudi, P., N. Rudi, and A. Seidmann, Forward versus Spot Buying of Information Goods, Journal of Management Information Systems, Vol. 18, No. 2 (2001). Gupta, A., B. Su, and Z. Walter, An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective, International Journal of Electronic Commerce, Vol. 8, No. 3 (2004). Guru, B. K., Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions, Journal of Internet Banking and Commerce, Vol. 5, No. 1 (2000). Heikkila, J., J. Kallio, T. Saarinen, Entrepreneurial Opportunities Created by Electronic Grocery Shopping, Electronic Markets, Vol. 10, No. 1 (2000). Hess, T., Realization of Internet Services in a Media Company? The Case of Bertelsmann Professional Information, Electronic Markets, Vol. 9, No. 4 (1999). Hong, S. J., Information-Processing Costs in Online Stock Trading, Electronic Markets, Vol. 10, No. 3 (2000). Iacobucci, D., P. Arabie, and A. Bodapati, Recommendation Agents on the Internet, Journal of Interactive Marketing, Vol. 14, No. 3 (2000). Jagannathan, S., J. Nayak, K. Almeroth, and M. Hofmann, On Pricing Algorithms for Batched Content Delivery Systems, Electronic Commerce Research and Applications, Vol. 1, No. 3 (2002). Jahng, J., H. Jain, and K. Ramamurthy, The Impact of Electronic Commerce Environment on User Behavior: The Case of a Complex Product, e-Service Journal, Vol. 1, No. 1 (2001). Jain, S., and P. K. Kannan, Pricing of Information Products on Online Servers: Issues, Models, and Analysis, Management Science, Vol. 48, No. 9 (2002). Jasimuddin, S. M., Saudi Arabian Banks on the Web, Journal of Internet Banking and Commerce, Vol. 6, No. 1 (2001). Jayawardhena, C., and P. Foley, Changes in the Banking SectorThe Case of Internet Banking in the UK, Internet Research, Vol. 10, No. 2 (2000). Jensen, T., J. Kees, S. Burton, et al., Advertised Reference Prices in an Internet Environment: Effects on Consumer Price Perceptions and Channel Search Intentions, Journal of Interactive Marketing, Vol. 17, No. 2 (2003). Kauffman, R. J., and B. Wang, New Buyers Arrival under Dynamic Pricing Market Microstructure: The Case of Group-buying Discounts on the Internet, Journal of Management Information Systems, Vol. 18, No. 2 (2001). Keen, C., K. de Ruyter, M. Wetzels, and R. Feinberg, An Empirical Analysis of Consumer Preferences Regarding Alternative Service Delivery Modes in Emerging Electronic Service Markets, Quarterly Journal of Electronic Commerce, Vol. 1, No. 1 (2000). Kettinger, W. J., and G. Hackbarth, Integration of Electronic Commerce Networks into the Sales Processes of Small Firms, Journal of Electronic Commerce Research, Vol. 5, No. 3 (2004). King, R. C., R. Sen, and M. Xia, Impact of Web-Based E-Commerce on Channel Strategy in Retailing, International Journal of Electronic Commerce, Vol. 8, No. 3 (2004). King, S. F., and J. Liou, A Framework for Internet Channel Evaluation, International Journal of Information Management, Vol. 24, No. 6 (2004). King, R. C., R. Sen, and M. Xia. Impact of Web-based e-Commerce on Channel Strategy in Retailing. International Journal of Electronic Commerce, Spring 2004. Klein, L. R., Creating Virtual Product Experiences: The Role of Telepresence, Journal of Interactive Marketing, Vol. 17, No. 1 (2003).
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Appendix A: Current Electronic Commerce Research rni, A., Consumer Search in Electronic Markets: An Experimental Analysis of Travel Services, European Journal of Information Systems, Vol. 12, No. 1 (2003). OReilly, P., and P. Finnegan, Performance in Electronic Marketplaces: Theory in Practice, Electronic Markets, Vol. 15, No. 1 (2005). Otto, J. R., and Q. B. Chung, A Framework for Cyber-Enhanced Retailing: Integrating E-Commerce Retailing with Brick-andMortar Retailing, Electronic Markets, Vol. 10, No. 3 (2000). Pachet, F., Content Management for Electronic Music Distribution, Communications of the ACM, Vol. 46, No. 4 (2003). Patel, A., and M. Blinov, An External Broker Interface Based on Existing Trading Protocols, Electronic Commerce Research, Vol. 2, No. 4 (2002). Pedersen, P. E., Behavioral Effects of Using Software Agents for Product and Merchant Brokering: An Experimental Study of Consumer Decision-Making, International Journal of Electronic Commerce, Vol. 5, No. 1 (2000). Peng, T., and J. Shiang, A Framework for Applying Intelligent Agents to Support Electronic Trading, Decision Support Systems, Vol. 28, No. 4 (2000). Pereira, R. E., Influence of Query-based Decision Aids on Consumer Decision Making in Electronic Commerce, Information Resources Management Journal, Vol. 14, No. 1 (2001). Pham, H., and Y. Ye, An Agent-Based Business Automated System with Self-Adjusting Visibility for Reliability, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Prasad, B., Intelligent Techniques for E-Commerce, Journal of Electronic Commerce Research, Vol. 4, No. 2 (2003). Prasarnphanich, P., and M. L. Gillenson, The Hybrid Clicks and Bricks Business Model, Communications of the ACM, Vol. 46, No. 12 (2003). Premkumar, G. P., Alternate Distribution Strategies for Digital Music, Communications of the ACM, Vol. 46, No. 9 (2003). Rangan, V. K. Transforming Your Go-to-Market Strategy. Cambridge, MA: Harvard Business School Press, 2006. Ranganathan, C., V. Goode, and A. Ramaprasad, Managing the Transition to Bricks and Clicks, Communications of the ACM, Vol. 46, No. 12 (2003). Rao, B., Developing an Effective E-Tailing Strategy, Electronic Markets, Vol. 9, No. 12 (1999). Redmond, W. H., The Potential Impact of Artificial Shopping Agents in E-Commerce Markets, Journal of Interactive Marketing, Vol. 16, No. 1 (2002). Reinhardt, G., and M. Lvesque, A New Entrants Decision on Virtual versus Bricks-and-Mortar Retailing, Journal of Electronic Commerce Research, Vol. 5, No. 3 (2004). Riquelme, H., An Empirical Review of Price Behaviour on the Internet, Electronic Markets, Vol. 11, No. 4 (2001). Rotchanakitumnuai, S., and M. Speece, Corporate Customer Perspectives on Business Value of Thai Internet Banking, Journal of Electronic Commerce Research, Vol. 5, No. 4 (2004). Rowley, J., Product Searching with Shopping Bots, Internet Research, Vol. 10, No. 3 (2000). Rust, R. T., and K. N. Lemon, E-Service and the Consumer, International Journal of Electronic Commerce, Vol. 5, No. 3 (2001). Saeed, K. A., V. Grover, and Y. Hwang, Creating Synergy with a Clicks and Mortar Approach, Communications of the ACM, Vol. 46, No. 12 (2003). Sahut, J., Online Brokerage in Europe: Actors & Strategies, Journal of Internet Banking and Commerce, Vol. 8, No. 1 (2003).
Klein, S., and C. Loebbecke, Emerging Pricing Strategies on the Web: Lessons from the Airline Industry, Electronic Markets, Vol. 13, No. 1 (2003). Kocas, C., Evolution of Prices in Electronic Markets under Diffusion of Price-Comparison Shopping, Journal of Management Information Systems, Vol. 19, No. 3 (2002). Kwon, O. B., C. R. Kim, and E. J. Lee, Impact of Web Site Design Factors on Consumer Rating of Web Based Auction Site, Behavior & Information Technology, Vol. 21, No. 6 (2002). Lam, C. K. M., and B. C. Y. Tan, The Internet Is Changing the Music Industry, Communications of the ACM, Vol. 44, No. 1 (2001). Le Blanc, L. A., and C. F. Curasi, Differential Pricing for Electronics on the Internet and Competing Channels, Quarterly Journal of Electronic Commerce, Vol. 3, No. 2 (2002). Lee, J. K., Intelligent Agents and Pricing in Electronic Commerce, Decision Support Systems, Vol. 28, No. 4 (2000). Leloup, B., Pricing with Local Interactions on Agent-Based Electronic Marketplaces, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Levecq, H., and B. W. Weber, Electronic Trading Systems: Strategic Implications of Market Design Choices, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 1 (2002). Li, H., T. Daugherty, and F. Biocca, Characteristics of Virtual Experience in Electronic Commerce: A Protocol Analysis, Journal of Interactive Marketing, Vol. 15, No. 3 (2001). Liao, S., Y. P. Shao, H. Wang, and A. Chen, The Adoption of Virtual Banking: An Empirical Study, International Journal of Information Management, Vol. 19, No. 1 (1999). Liao, Z., and M. T. Cheung, Internet-Based E-Banking and Consumer Attitudes: An Empirical Study, Information and Management, Vol. 39, No. 4 (2002). Maes, P., R. H. Guttman, and A. G. Moukas, Agents That Buy and Sell, Communications of the ACM, Vol. 42, No. 3 (1999). Mahfouz, A. Y., An Apparel E-Tailers Success Story: Bridging the Gap between Physical and Virtual Shopping, Journal of Internet Commerce, Vol. 4, No. 2 (2005). Mathieson, K., M. Bhargava, and M. Tanniru, Web-Based Consumer Decision Tools: Motivations and Constraints, Electronic Markets, Vol. 9, No. 4 (1999). Mehta, R., T. Larsen, B. Rosenbloom, and J. Ganitsky. The Impact of Cultural Differences in U.S. Business-to-Business Export Marketing Channel Strategic Alliances. Industrial Marketing Management www.sciencedirect.com/science/ journal/00198501, February 2006. Mittal, V., and M. S. Sawhney, Learning and Using Electronic Information Products and Services: A Field Study, Journal of Interactive Marketing, Vol. 15, No. 1 (2001). Mols, N. P., The Internet and Services Marketingthe Case of Danish Retail Banking, Internet Research, Vol. 10, No. 1 (2000). Moon, B. K., J. K. Lee, and K. J. Lee, A Next Generation Multimedia Call Center for Internet Commerce: IMC, Journal of Organizational Computing & Electronic Commerce, Vol. 10, No. 4 (2000). Moore, C. M., G. Birtwistle, and S. Burt. Channel power, conflict and conflict resolution in international fashion retailing. European Journal of Marketing, Vol. 38, No. 7, 2004, pp. 749769. Muylle, S., and A. Basu, Online Support for Commerce Processes and Survivability of Web Retailers, Decision Support Systems, Vol. 38, No. 1 (2004). Nour, M. A., and A. Fadlalla, A Framework for Web Marketing Strategies, Information Systems Management, Vol. 17, No. 2 (2000).
Appendix A: Current Electronic Commerce Research Sautter, P., M. R. Hyman, and V. Lukosius, E-Tail Atmospherics: A Critique of the Literature and Model Extension, Journal of Electronic Commerce Research, Vol. 5, No. 1 (2004). Schubert, P., Extended Web Assessment Method (EWAM): Evaluation of Electronic Commerce Applications from the Customers Viewpoint, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Seringhaus, F. H. R., Selling Luxury Brands Online, Journal of Internet Commerce, Vol. 4, No. 1 (2005). Sieber, P., Consumers in Swiss Online Grocery Shops, Electronic Markets, Vol. 10, No. 1 (2000). Sieber, S., and J. V. Sabatier, Market Bundling Strategies in the Horizontal Portal Industry, International Journal of Electronic Commerce, Vol. 7, No. 4 (2003). Southard, P. B., and K. Siau, A Survey of Online E-Banking Retail Initiatives, Communications of the ACM, Vol. 47, No. 10 (2004). Sproule, S., and N. Archer, A Buyer Behaviour Framework for the Development and Design of Software Agents in E-Commerce, Internet Research, Vol. 10, No. 5 (2000a). Sproule, S., and N. Archer, Knowledgeable Agents for Search and Choice Support in E-Commerce: A Decision Support Systems Approach, Journal of Electronic Commerce Research, Vol. 1, No. 4 (2000b). Stamoulis, D. S., How Banks Fit in an Internet Commerce Business Activities Model, Journal of Internet Banking and Commerce, Vol. 5, No. 1 (2000). Strader, T. J., and A. Inapudi, User Perceptions of Mobile and Online Channels for Purchasing Financial Products, Journal of Internet Commerce, Vol. 3, No. 1 (2004). Strader, T. J., and S. N. Ramaswami, Investor Perceptions of Traditional and Online Channels, Communications of the ACM, Vol. 47, No. 7 (2004). Sultan, F., and A. J. Rohm, The Evolving Role of the Internet in Marketing Strategy: An Exploratory Study, Journal of Interactive Marketing, Vol. 18, No. 2 (2004). Sundararajan, A., Nonlinear Pricing of Information Goods, Management Science, Vol. 50, No. 12 (2004). Suri, R., S. Swaminathan, and K. B. Monroe, Price Communications in Online and Print Coupons: An Empirical Investigation, Journal of Interactive Marketing, Vol. 18, No. 4 (2004).
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Tamimi, N., M. Rajan, and R. Sebastianelli, The State of Online Retailing, Internet Research, Vol. 13, No. 3 (2003). Tang, F., and D. Lu, Pricing Patterns in the Online CD Market: An Empirical Study, Electronic Markets, Vol. 11, No. 3 (2001). Teo, T. S. H., and J. S. Tan, Senior Executives Perceptions of Business-to-Consumer (B2C) Online Marketing Strategies: The Case of Singapore, Internet Research, Vol. 12, No. 3 (2002). Terwiesch, C., and C. H. Loch, Collaborative Prototyping and the Pricing of Custom-Designed Products, Management Science, Vol. 50, No. 2 (2004). Tsay, A. A., and N. Agrawal, Channel Conflict and Coordination in the E-Commerce Age. Production and Operations Management Journal, Spring 2004. Vahidov, R., and B. Fazlollahi, Pluralistic Multi-Agent Decision Support System: A Framework and an Empirical Test, Information and Management, Vol. 41, No. 7 (2004). Vijayan, P., and B. Shanmugam, Service Quality Evaluation of Internet Banking in Malaysia, Journal of Internet Banking and Commerce, Vol. 8, No. 1 (2003). Vrechopoulos, A. P., Mass Customisation Challenges in Internet Retailing through Information Management, International Journal of Information Management, Vol. 24, No. 1 (2004). Wang, Y., K. Tan, and J. Ren, PumaMart: A Parallel and Autonomous Agents Based Internet Marketplace, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004). West, L. A., Jr., Private Markets for Public Goods: Pricing Strategies of Online Database Vendors, Journal of Management Information Systems, Vol. 17, No. 1 (2000). Yang, C. C., and A. Chung, Intelligent Infomediary for Web Financial Information, Decision Support Systems, Vol. 38, No. 1 (2004). Yoo, B., and J. W. Kim, Experiment on the Effectiveness of Link Structure for Convenient Cybershopping, Journal of Organizational Computing & Electronic Commerce, Vol. 10, No. 4 (2000). Zhu, K., and B. MacQuarrie, The Economics of Digital Bundling: The Impact of Digitization and Bundling on the Music Industry, Communications of the ACM, Vol. 46, No. 9 (2003). Zhuang, Y., and A. L. Lederer, An Instrument for Measuring the Business Benefits of E-Commerce Retailing, International Journal of Electronic Commerce, Vol. 7, No. 3 (2003).
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Appendix A: Current Electronic Commerce Research Moe and Fader (2004a) study dynamic conversion behavior of visit and purchase at EC sites, and Huang (2003) demonstrates the impact of information load and emotion on the virtual exploratory and shopping decision. Luo and Seyedian (2003) present an empirical test that shows that customers perceived contextual marketing and customer-oriented strategies are associated with site satisfaction and loyalty. Zhou et al. (2004) compare two knowledge discovery approaches (decision tree and neuro-fuzzy systems) to predict customers attitudes toward Internet retailers relative to traditional retailers. Heldal et al. (2004) propose a model that measures relationships between customers and corporate Web sites. Ahn et al. (2004) explore the online and offline features of Internet shopping malls and their relationship with the acceptance behavior of customers. Xia and Monroe (2004) and Schindler et al. (2005) study customers perceptions of shipping charges with and without partitioning. Goss and Gupta (2003) study the economic effect of women on the Internet. Salam et al. (2003) study consumer-perceived risk in EC transaction, and Lim (2003) studies consumers perceived risk sources and consequences in B2C. Cho (2004) conducts a path analysis to identify the factors that influence consumers likelihood to abort online transactions. Hansen et al. (2004) present an empirical test of the theory of reasoned action and theory of planned behavior in which they found that the theory of planned behavior provides the best fit with online grocery buying intention. Vatanasombut et al. (2004) studies the ways to retain banks online customers, and Khalifa and Limayem (2003) explore the desires and expectations that drive customers satisfaction with Internetbased services. Liu and Wei (2003) discuss the role of product differences in consumers EC adoption behavior. Vahidov and Ji (2005) advocate a diversity-driven approach to generate alternatives for infrequently purchased products. Regional studies on online shopping behavior were conducted for the following populations: rural residents (Broekemier and Burkink 2004), New Zealand consumers (Shergill and Chen 2004), students in the United States and Ireland (Comegys and Brennan 2003), and online behavior in 26 countries (Mahmood et al. 2004).
Appendix A: Current Electronic Commerce Research Weinberg (2000) investigates the effect of waiting time, and Rose and Straub (2001) investigate the effect of download time on consumer attitudes toward an e-tailer. Ryan and Valverde (2003) review the literature on waiting online and propose a future research agenda. Ryan and Valverde (2005) present an empirical study of the conceptualization of waiting on the Internet from the e-consumers perspective.
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BUILDING TRUST IN EC
Janda and Fair (2004) explore consumers concerns related to the Internet, and Kim and Benbasat (2003) organize trust-related issues into four categories: personal information, product quality and price, customer service, and store presence. Salam et al. (2005) and Corbitt et al. (2003) discuss the importance of consumer trust in EC, and Cynthia et al. (2002) and Castelfranchi and Tan (2002) examine the role of trust in EC. Jones et al. (2000) discuss trust requirements in e-business, and Vaidyanathan and Devaraj (2003) discuss five risk factors in e-business including the use of new services, new business models, new processes, new technology, and new fulfillment processes. McKnight and Chervany (2001) analyze the typology of trust, and Schoder and Haenlein (2004) present an empirical test showing that institutional trust is more important than other trust constructs like calculative and relational trust in the online world. Birkhofer et al. (2000) distinguish the transaction-based conceptual approach from the trust-based approach in EC. Kleist (2004) studies the transaction cost model of electronic trust in terms of transaction return, incentive for network security, and optimal risk in digital economy, and Uslaner (2004) discusses the influence of basic trust in offline society on the online trust. In Vijayasarathys (2004) augmented Technology Acceptance Model, compatibility and security turned out to be a significant factor in predicting the consumers intentions to use online shopping. Privacy was not a significant factor. Kim et al. (2004) present exploratory-descriptive research on the extent of assurance services in Web sites that provide information goods and services, and Noteberg et al. (2003) assess electronic channel assurance on purchasing likelihood and risk perception. Biswas and Biswas (2004) argue that certain signalsretailer reputations, perceived advertising expenses, and warrantiesare perceived as a stronger risk reducer in online shopping than in-store conditions. Wang et al. (2004) examine the nature of consumer trust using the concept of cue-based trust.
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Appendix A: Current Electronic Commerce Research Internet. Lee and Deighton (2001) measure the effectiveness of banner advertising and propose an optimal placement method. Kim et al. (2001) apply decision tree induction techniques to personalize the Internet advertisement, and Karuga et al. (2001) present an algorithm for customizing online advertisements. Gopal et al. (2001) propose a business model of effective e-mail advertisement. Chiou and Cheng (2003) study the effect of messages on a discussion forum on the consumers brand evaluation and attitude toward the Web site owner. Harrison and Andrusiewicz (2004) introduce digital signage networks, which customize advertising messages for particular demographics in different locations using dynamically configurable multimedia, as a newly emerging form of electronic advertising technology.
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Appendix A: Current Electronic Commerce Research Jones, S., M. Wilikens, P. Morris, and M. Masera, Trust Requirements in E-Business, Communications of the ACM, Vol. 43, No. 12 (2000). Karuga, G. G., A. M. Khraban, S. K. Nair, et al., AdPalette: An Algorithm for Customizing Online Advertisements on the Fly, Decision Support Systems, Vol. 32, No. 2 (2001). Khalifa, M., and M. Limayem, Drivers of Internet Shopping, Communications of the ACM, Vol. 46, No. 12 (2003). Khalifa, M., and V. Liu, Satisfaction with Internet-based Services: The Role of Expectations and Desires, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Kim, D., and I. Benbasat, Trust-Related Arguments in Internet Stores: A Framework for Evaluation, Journal of Electronic Commerce Research, Vol. 4, No. 2 (2003). Kim, D. J., N. Sivasailam, and H. R. Rao, Information Assurance in B2C Web Sites for Information Goods/Services, Electronic Markets, Vol. 14, No. 4 (2004). Kim, J. W., B. H. Lee, M. J. Shaw, et al., Application of Decision-Tree Induction Techniques to Personalized Advertisements on Internet Storefronts, International Journal of Electronic Commerce, Vol. 5, No. 3 (2001). Kim, S. Y., and Y. J. Lim, Consumers Perceived Importance of and Satisfaction with Internet Shopping, Electronic Markets, Vol. 11, No. 3 (2001). Klein, L. R., and G. T. Ford, Consumer Search for Information in the Digital Age: An Empirical Study of Prepurchase Search for Automobiles, Journal of Interactive Marketing, Vol. 17, No. 3 (2003). Kleist, V. F., A Transaction Cost Model of Electronic Trust: Transactional Return, Incentives for Network Security and Optimal Risk in the Digital Economy, Electronic Commerce Research, Vol. 4, No. 12 (2004). Koivumki, T., Customer Satisfaction and Purchasing Behaviour in a Web-based Shopping Environment, Electronic Markets, Vol. 11, No. 3 (2001). Korgaonkar, P., and L. D. Wolin, Web Usage, Advertising, and Shopping: Relationship Patterns, Internet Research, Vol. 12, No. 2 (2002). Koufaris, M., Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior, Information Systems Research, Vol. 13, No. 2 (2002). Koufaris, M., and W. Hampton-Sosa, The Development of Initial Trust in an Online Company by New Customers, Information and Management, Vol. 41, No. 3 (2004). Koufaris, M., A. Kambil, and P. A. Labarbera, Consumer Behavior in Web-based Commerce: An Empirical Study, International Journal of Electronic Commerce, Vol. 6, No. 2 (2001). Kulviwat, S., C. Guo, and N. Engchanil, Determinants of Online Information Search: A Critical Review and Assessment, Internet Research, Vol. 14, No. 3 (2004). Lace, J. M., At the Crossroads of Marketing Communications and the Internet: Experiences of UK Advertisers, Internet Research, Vol. 14, No. 3 (2004). Lee, H. S., K. Park, and S. Y. Kim, Estimation of Information Value on the Internet: Application of Hedonic Price Model, Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Lee, M. K. O., and E. Turban, A Trust Model for Consumer Internet Shopping, International Journal of Electronic Commerce, Vol. 6, No. 1 (2001). Lee, P. M., Behavioral Model of Online Purchasers in E-Commerce Environment, Electronic Commerce Research, Vol. 2, No. 12 (2002).
Goss, E., and U. Gupta, Women and the Internet: Is There an Economic Payoff? Communications of the ACM, Vol. 46, No. 9 (2003). Hansen, T., J. M. Jensen, and H. S. Solgaard, Predicting Online Grocery Buying Intention: A Comparison of the Theory of Reasoned Action and the Theory of Planned Behavior, International Journal of Information Management, Vol. 24, No. 6 (2004). Harrison, J. V., and A. Andrusiewicz, A Virtual Marketplace for Advertising Narrowcast over Digital Signage Networks, Electronic Commerce Research and Applications, Vol. 3, No. 2 (2004). Heijden, H., and T. Verhagen, Online Store Image: Conceptual Foundations and Empirical Measurement, Information and Management, Vol. 41, No. 5 (2004). Heijden, H., T. Verhagen, and M. Creemers, Understanding Online Purchase Intentions: Contributions from Technology and Trust Perspectives, European Journal of Information Systems, Vol. 12, No. 1 (2003). Heldal, F., E. Sjvold, and A. F. Heldal, Success on the InternetOptimizing Relationships Through the Corporate Site, International Journal of Information Management, Vol. 24, No. 2 (2004). Hennig-Thurau, T., and G. Walsh, Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet, International Journal of Electronic Commerce, Vol. 8, No. 2 (2003). Hennig-Thurau, T., K. P. Gwinner, G. Walsh, and D. D. Gremler, Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet, Journal of Interactive Marketing, Vol. 18, No. 1 (2004). Hoffman, D. L., T. P. Novak and M. Peralta, Building Consumer Trust Online, Communications of the ACM, Vol. 42, No. 4 (1999). Hong, W., J. Y. L. Thong, and K. Y. Tam, Does Animation Attract Online Users Attention? The Effects of Flash on Information Search Performance and Perceptions, Information Systems Research, Vol. 15, No. 1 (2004). Huang, M. H., Modeling Virtual Exploratory and Shopping Dynamics: An Environmental Psychology Approach, Information and Management, Vol. 41, No. 1 (2003). Janda, S., and L. L. Fair, Exploring Consumer Concerns Related to the Internet, Journal of Internet Commerce, Vol. 3, No. 1 (2004). Jansen, B. J., K. J. Jansen, and A. Spink, Using the Web to Look for Work: Implications for Online Job Seeking and Recruiting, Internet Research, Vol. 15, No. 1 (2005). Jayawardhena, C., Personal Values Influence on E-Shopping Attitude and Behaviour, Internet Research, Vol. 14, No. 2 (2004). Jenamani, M., P. K. J. Mohapatra, and S. Ghose, A Stochastic Model of E-Customer Behavior, Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Jiang, P., Understanding Customers Intention to Seek for a Better Deal in Electronic Marketplace: The Role of Tolerance for Sacrifice Gap, Journal of Internet Commerce, Vol. 2, No. 3 (2003). Jiang, Z., and I. Benbasat, Virtual Product Experience: Effects of Visual and Functional Control of Products on Perceived Diagnosticity and Flow in Electronic Shopping, Journal of Management Information Systems, Vol. 21, No. 3 (2005). Johnson, E. J., W. W. Moe, P. S. Fader, S. Bellman, and G. L. Lohse, On the Depth and Dynamics of Online Search Behavior, Management Science, Vol. 50, No. 3 (2004).
Appendix A: Current Electronic Commerce Research Lee, S., and J. Deighton, Banner Advertising: Measuring Effectiveness and Optimizing Placement, Journal of Interactive Marketing, Vol. 15, No. 2 (2001). Lee, S. M., J. Choi, and S. Lee, The Impact of a Third-Party Assurance Seal in Customer Purchasing Intention, Journal of Internet Commerce, Vol. 3, No. 2 (2004). Lepkowska-White, E., C. Page, and M. Youndt, Web Perception and Young Consumers: An Empirical Investigation of Factors Influencing Perceptions of Online Companies, Journal of Internet Commerce, Vol. 3, No. 2 (2004). Levin, A. M., I. P. Levin, and C. E. Heath, Product Category Dependent Consumer Preferences for Online and Offline Shopping Features and Their Influence on Multi-Channel Retail Alliances, Journal of Electronic Commerce Research, Vol. 4, No. 3 (2003). Liao, Z., and M. T. Cheung, Internet-Based E-Shopping and Consumer Attitudes: An Empirical Study, Information and Management, Vol. 38, No. 5 (2001). Lightner, N. J., Evaluating E-Commerce Functionality with a Focus on Customer Service, Communications of the ACM, Vol. 47, No. 10 (2004). Lim, N., Consumers Perceived Risk: Sources Versus Consequences, Electronic Commerce Research and Applications, Vol. 2, No. 3 (2003). Ling, M. C., and K. Lawler, Internet Advertising, Game Theory and Consumer Welfare, Electronic Commerce Research, Vol. 1, No. 12 (2001). Liu, X., and K. K. Wei, An Empirical Study of Product Differences in Consumers E-Commerce Adoption Behavior, Electronic Commerce Research and Applications, Vol. 2, No. 3 (2003). Lowengart, O., and N. Tractinsky, Differential Effects of Product Category on Shoppers Selection of Web-Based Stores: A Probabilistic Modeling Approach, Journal of Electronic Commerce Research, Vol. 2, No. 4 (2001). Luarn, P., and H. Lin, A Customer Loyalty Model for E-Service Context, Journal of Electronic Commerce Research, Vol. 4, No. 4 (2003). Luo, W., and M. Najdawi, Trust-Building Measures: A Review of Consumer Health Portals, Communications of the ACM, Vol. 47, No. 1 (2004). Luo, X., and M. Seyedian, Contextual Marketing and CustomerOrientation Strategy for E-Commerce: An Empirical Analysis, International Journal of Electronic Commerce, Vol. 8, No. 2 (2003). Mahmood, M. A., K. Bagchi, and T. C. Ford, Online Shopping Behavior: Cross-Country Empirical Research, International Journal of Electronic Commerce, Vol. 9, No. 1 (2004). Marshall, R., and W. Na, An Experimental Study of the Role of Brand Strength in the Relationship Between the Medium of Communication and Perceived Credibility of the Message, Journal of Interactive Marketing, Vol. 17, No. 3 (2003). McKinney, V., K. H. Yoon, and F. Zahedi, The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach, Information Systems Research, Vol. 13, No. 3 (2002). McKnight, D. H., and N. L. Chervany, What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology, International Journal of Electronic Commerce, Vol. 6, No. 2 (2001). McKnight, D. H., C. J. Kacmar, and V. Choudhury, Shifting Factors and the Ineffectiveness of Third Party Assurance Seals: A Two-Stage Model of Initial Trust in a Web Business, Electronic Markets, Vol. 14, No. 3 (2004). McKnight, D. H., V. Choudhury, and C. Kacmar, Developing and Validating Trust Measures for E-Commerce: An
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Integrative Typology, Information Systems Research, Vol. 13, No. 3 (2002). Miller, T. W., and P. R. Dickson, Online Market Research, International Journal of Electronic Commerce, Vol. 5, No. 3 (2001). Moe, W. W., and P. S. Fader, Capturing Evolving Visit Behavior in Clickstream Data, Journal of Interactive Marketing, Vol. 18, No. 1 (2004a). Moe, W. W., and P. S. Fader, Dynamic Conversion Behavior at E-Commerce Sites, Management Science, Vol. 50, No. 3 (2004b). Mller, B., and J. Chandon, The Impact of Visiting a Brand Web Site on Brand Personality, Electronic Markets, Vol. 13, No. 3 (2003). Murphy, J., L. Raffa, and R. Mizerski, The Use of Domain Names in E-Branding by the Worlds Top Brands, Electronic Markets, Vol. 13, No. 3 (2003). Ngai, E. W. T., Selection of Web Sites for Online Advertising Using the AHP, Information and Management, Vol. 40, No. 4 (2003). Noteberg, A., E. Christiaanse, and P. Wallage, Consumer Trust in Electronic Channels: The Impact of Electronic Commerce Assurance on Consumers Purchasing Likelihood and Risk Perceptions, e-Services Journal, Vol. 2, No. 2 (2003). Nysveen, H., and P. E. Pedersen, An Exploratory Study of Customers Perception of Company Web Sites Offering Various Interactive Applications: Moderating Effects of Customers Internet Experience, Decision Support Systems, Vol. 37, No. 1 (2004). Ojasalo, J., and P. Puhakainen, Managing Trust in Electronic Commerce Transactions, Journal of Internet Commerce, Vol. 2, No. 4 (2004). Papadopoulou, P., A. Andreou, P. Kanellis, and D. Martakos, Trust and Relationship Building in Electronic Commerce, Internet Research, Vol. 11, No. 4 (2001). Patton, M. A., and A. Jsang, Technologies for Trust in Electronic Commerce, Electronic Commerce Research, Vol. 4, No. 12 (2004). Pavlou, P. A., Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model, International Journal of Electronic Commerce, Vol. 7, No. 3 (2003). Pavlou, P. A., and D. Gefen, Building Effective Online Marketplaces with Institution-Based Trust, Information Systems Research, Vol. 15, No. 1 (2004). Pennington, R., H. D. Wilcox, and V. Grover, The Role of System Trust in Business-to-Consumer Transactions, Journal of Management Information Systems, Vol. 20, No. 3 (2003). Phau, I., and S. M. Poon, Factors Influencing the Types of Products and Services Purchased over the Internet, Internet Research, Vol. 10, No. 2 (2000). Ramaswami, S. N., T. J. Strader, and K. Brett, Determinants of Online Channel Use for Purchasing Financial Products, International Journal of Electronic Commerce, Vol. 5, No. 2 (2000). Raney, A. A., L. M. Arpan, K. Pashupati, and D. A. Brill, At the Movies, on the Web: An Investigation of the Effects of Entertaining and Interactive Web Content on Site and Brand Evaluations, Journal of Interactive Marketing, Vol. 17, No. 4 (2003). Rose, G. M., and D. W. Straub, The Effect of Download Time on Consumer Attitude Toward the E-Service Retailer, e-Service Journal, Vol. 1, No. 1 (2001). Roy, M. C., O. Dewit, and B. A. Aubert, The Impact of Interface Usability on Trust in Web Retailers, Internet Research, Vol. 11, No. 5 (2001).
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Appendix A: Current Electronic Commerce Research Shopper Loyalty, Journal of Organizational Computing and Electronic Commerce, Vol. 14, No. 4 (2004). Tingling, P., M. Parent, and M. Wade, Extending the Capabilities of Internet-based Research: Lessons from the Field, Internet Research, Vol. 13, No. 3 (2003). Uslaner, E. M., Trust Online, Trust Offline, Communications of the ACM, Vol. 47, No. 4 (2004). Vahidov, R., and F. Ji, A Diversity-Based Method for Infrequent Purchase Decision Support in E-Commerce, Electronic Commerce Research and Applications, Vol. 4, No. 2 (2005). Vaidyanathan, G., and S. Devaraj, A Five-Factor Framework for Analyzing Online Risks in E-Businesses, Communications of the ACM, Vol. 46, No. 12 (2003). Vatanasombut, B., A. C. Stylianou, and M. Igbaria, How to Retain Online Customers, Communications of the ACM, Vol. 47, No. 6 (2004). Vijayasarathy, L. R., Predicting Consumer Intentions to Use Online Shopping: The Case for an Augmented Technology Acceptance Model, Information and Management, Vol. 41, No. 6 (2004). Vijayasarathy, L. R., Product Characteristics and Internet Shopping Intentions, Internet Research, Vol. 12, No. 5 (2002). Vijayasarathy, L. R., Shopping Orientations, Product Types and Internet Shopping Intentions, Electronic Markets, Vol. 13, No. 1 (2003). Vijayasarathy, L. R., and J. M. Jones, Intentions to Shop Using Internet Catalogues: Exploring the Effects of Product Types, Shopping Orientations, and Attitudes Towards Computers, Electronic Markets, Vol. 10, No. 1 (2000). von Slyke, C. V., C. L. Comunale, and F. Belanger, Gender Differences in Perceptions of Web-Based Shopping, Communications of the ACM, Vol. 45, No. 8 (2002). Wang, S., S. E. Beatty, and W. Foxx, Signaling the Trustworthiness of Small Online Retailers, Journal of Interactive Marketing, Vol. 18, No. 1 (2004). Weinberg, B. D., Dont Keep Your Internet Customers Waiting Too Long at the (Virtual) Front Door, Journal of Interactive Marketing, Vol. 14, No. 1 (2000). Wolin, L. D., and P. Korgaonkar, Web Advertising: Gender Differences in Beliefs, Attitudes and Behavior, Internet Research, Vol. 13, No. 5 (2003). Wu, J., and D. Padgett, A Direct Comparative Framework of Customer Satisfaction: An Application to Internet Search Engines, Journal of Interactive Marketing, Vol. 18, No. 2 (2004). Xia, L., and K. Monroe, Price Partitioning on the Internet, Journal of Interactive Marketing, Vol. 18, No. 4 (2004). Ylikoski, T., A Sequence Analysis of Consumers Online Searches, Internet Research, Vol. 15, No. 2 (2005). Yoon, S. J., What Makes the Internet a Choice of Advertising Medium? Electronic Markets, Vol. 11, No. 3 (2001). Yoon, S. J., The Antecedents and Consequences of Trust in Online-Purchase Decisions, Journal of Interactive Marketing, Vol. 16, No. 2 (2002). Zhang, P., and G. M. von Dran, User Expectations and Rankings of Quality Factors in Different Web Site Domains, International Journal of Electronic Commerce, Vol. 6, No. 2 (2001). Zhang, Y., and D. Nguyen, What Makes Consumers Willing to Pay for Online Services? Discovering Consumer Opinions and Determinant Factors on Charged Online Services, Journal of Internet Commerce, Vol. 2, No. 4 (2004). Zhou, L., W. K. Chang, and D. Zhang, Discovering Rules for Predicting Customers Attitude Toward Internet Retailers, Journal of Electronic Commerce Research, Vol. 5, No. 4 (2004).
Rupp, W. T., and A. D. Smith, Challenges Associated with WebBased Strategies: Implications for Electronic Advertising, Journal of Internet Commerce, Vol. 2, No. 3 (2003). Ryan, G., and M. Valverde, Waiting for Service on the Internet: Defining the Phenomenon and Identifying the Situations, Internet Research, Vol. 15, No. 2 (2005). Ryan, G., and M. Valverde, Waiting Online: A Review and Research Agenda, Internet Research, Vol. 13, No. 3 (2003). Saeed, K. A., Y. J. Hwang, and V. Grover, Investigating the Impact of Web Site Value and Advertising on Firm Performance in Electronic Commerce, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Salam, A. F., L. Iyer, P. Palvia, and R. Singh, Trust in E-Commerce, Communications of the ACM, Vol. 48, No. 2 (2005). Salam, A. F., H. R. Rao, and C. C. Pegels, Consumer-perceived Risk in E-Commerce Transactions, Communications of the ACM, Vol. 46, No. 12 (2003). Saxena, A., A. Khurana, D. P. Kothari, and S. K. Jain, Development of a Flow Process Scale to Measure Flow Among Web Users, Journal of Internet Commerce, Vol. 2, No. 4 (2004). Schimmel, K., Gender Differences and E-Commerce Behavior and Perceptions, Journal of Internet Banking and Commerce, Vol. 8, No. 1 (2003). Schindler, R. M., M. Morrin, and N. N. Bechwati, Shipping Charges and Shipping-Charge Skepticism: Implications for Direct Marketers Pricing Formats, Journal of Interactive Marketing, Vol. 19, No. 1 (2005). Schlosser, A. E., S. Shavitt, and A. Kanfer, Survey of Internet Users Attitudes Toward Internet Advertising, Journal of Interactive Marketing, Vol. 13, No. 3 (1999). Schoder, D., and M. Haenlein, The Relative Importance of Different Trust Constructs for Sellers in the Online World, Electronic Markets, Vol. 14, No. 1 (2004). Shae, Z., X. Wang, and J. von Kaenel, Transactional Multimedia Banner as Web Access Point, Electronic Commerce Research, Vol. 1, No. 12 (2001). Sheehan, K. B., An Investigation of Gender Differences in Online Privacy Concerns and Resultant Behaviors, Journal of Interactive Marketing, Vol. 13, No. 4 (1999). Shergill, G. S., and Z. Chen, Shopping on the Internet: Online Purchase Behavior of New Zealand Consumers, Journal of Internet Commerce, Vol. 3, No. 4 (2004). Stafford, T. F., and M. R. Stafford, Identifying Motivations for the Use of Commercial Web Sites, Information Resources Management Journal, Vol. 14, No. 1 (2001). Strader, T. J., and A. R. Hendrickson, Consumer Opportunity, Ability and Motivation as a Framework for Electronic Market Research, Electronic Markets, Vol. 9, No. 12 (1999). Suh, B. M., and I. G. Han, The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce, International Journal of Electronic Commerce, Vol. 7, No. 3 (2003). Sukpanich, N., and L. Chen, Measuring Consumers Attitudes to Web Advertising, Electronic Markets, Vol. 9, No. 12 (1999). Tang, F., M. G. Thom, L. T. Wang, J. C. Tan, W. Y. Chow, and X. Tang, Using Insurance to Create Trust on the Internet, Communications of the ACM, Vol. 46, No. 12 (2003). Tang, T. Y., P. Winoto, and X. Niu, I-TRUST: Investigating Trust Between Users and Agents in a Multi-Agent Portfolio Management System, Electronic Commerce Research and Applications, Vol. 2, No. 4 (2003). Thatcher, J. B., and J. F. George, Commitment, Trust, and Social Involvement: An Exploratory Study of Antecedents to Web
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Appendix A: Current Electronic Commerce Research Tan and Thoen (2000) argue that agents understanding of a control mechanism is essential for international B2B EC, and Ratnasingam (2004) examines the facilitating conditions in developing trust for successful e-marketplace participation. Brown et al. (2004) propose using the interpersonal circumplex model as theoretical framework for understanding the role of personal traits in collaboration in virtual contexts. Allen and Wilson (2003) discuss vertical trust and mistrust during information strategy formation, and Ratnasingam (2005) examines the trust in B2B EC using a case between Cisco and Compaq. Tang et al. (2003) investigate trust between users and software agents in the context of an investment portfolio management system.
E-PROCUREMENT
Yen and Ng (2003) discuss the impact of EC on procurement, and Kishore et al. (2004) present an empirical study of the determinants of sourcing EC projects during the technology growth and maturity stage. Kheng and Al-Hawamdeh (2002) explore the impact of adopting e-procurement systems for companies in Singapore, and Scacchi (2001) conducts a case study on redesigning the procurement process for research grant management at the U.S. Office of Naval Research. Subramaniam and Shaw (2002) propose a framework for quantifying and measuring the value and impact of Web-based procurement, and Rajkumer (2001) discusses business and technical issues of e-procurement. Mukhopadhyay (2002) studies the strategic and operational benefits of electronic integration in the B2B procurement process. Lim and Lee (2003) design an architecture suitable for buyer-carts, and Pani and Agrahari (2005) use the case of an Indian steel manufacturer to illustrate managing an e-procurement solution portfolio. Chen and Meixell (2003) design an architecture of Web services-enabled procurement in the extended enterprise. Baron et al. (2000) analyze Web-based e-catalog systems in B2B procurement, and Bussiek (1999) examines the Internet-based supply chain as a new form of procurement using standard business software. Kauffman and Mohtadi (2004) study proprietary and open systems adoption in e-procurement from the risk augmented transaction cost perspective, and Muffatto and Payaro (2004) examine case studies of integrating Web-based procurement and fulfillment.
AGENTS IN B2B EC
Two articles propose an agent-based approach to B2B EC (Blake and Gini 2002) and an agent-based system for merchandise management of B2B EC (Park and Park 2003). Kurbel and Loutchko (2005) propose a model for multilateral negotiations on an agent-based job marketplace, and Guan et al. (2004) propose a factory-based approach to EC agent fabrication. Pontelli and Son (2003) discuss designing intelligent agents to boost universal accessibility of EC services, and Sinteck and Decker (2003) discuss using TRIPLE for business agents on the Semantic Web. Pham and Ye (2003) propose a self-restraining and self-stimulating control of agent interactions to meet the deadlines and to prevent agents from overloading system resources. Padovan et al. (2002) develop a prototype for an agent-based secure electronic marketplace, including reputation-tracking capability, and Karageorgos et al. (2002) introduce the Role-Algebraic Multiagent System Design approach for B2B EC development. Cavalieri et al. (2003) design a multiagent model for coordinated distribution chain planning and experiment with its performance, and Dietrich et al. (2003) propose the architecture of rule-based agents for Semantic Web. Valluri and Croson (2005) study the performance of agents in supplier selection models, and Grosof and Poon (2004) represent an agent contract using Semantic Web rules, ontologies, and process descriptions. Maamar et al. (2004) present a three-level specification approach for an environment of software agents and Web Services, and Wagner et al. (2003) design agents that enable dynamic distributed supply chain management. Pham and Ye (2003) propose an agent-based model called HAM for business automation in large, distributed, and real-time systems, and Bitting and Ghorbani (2004) propose a theoretical model for the protection of EC agents from defamation. Onieva et al. (2004) propose agent-mediated nonrepudiation protocols.
Appendix A: Current Electronic Commerce Research Barrett (1999) studies challenges of EDI adoption for electronic trading using the London Insurance Market case, and Damsgaard and Lyytinen (2001) study the role of an intermediating institution in the diffusion of EDI for the grocery sectors in Denmark, Finland, and Hong Kong. Chan and Swatman (2000) study the experience of transforming from EDI to EC with the BHP Steel case, and Ratnasingam (2001) uses the case of Ford Motor Company and PBR Limited in Australia to study the role of interorganizational trust in EDI adoption. Witte et al. (2003) review integration of EDI and the Internet in retail supply chains, and Aalst and Kumar (2003) design the eXchangable Routing Language (XRL) as an XML-based schema definition to support interorganizational workflow. Liang et al. (2004) investigate the EDI experience in a Beijing hospital, and Sanchez and Perez (2005) propose a research model about the EDI and the moderator effect on the interorganizational cooperation in the supply chain.
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WEB SERVICES IN EC
Ferris and Farrell (2003) review the benefits of Web Services, and Lim and Wen (2003) analyze implementation difficulties. Kreger (2003) discusses the state of product support and standards, and Miller (2003) and Williams (2003) debate the choice of Web Services platform between .NET and J2EE. Stal (2002) views Web Services as an evolution of component-based computing. Hndling and Weske (2003) describe the foundation and composition of Web Services with the Service Oriented Architecture, and Fensel and Bussler (2002) propose a Web Service Modeling Framework (WSMF) to provide the appropriate conceptual model for developing and describing Web Services and their composition. Huang and Chung (2003) propose a service composition framework that can support a Web-Servicesbased approach for the development of a variety of business integration solutions. Stafford (2003) and Hoffman (2003) describe the emergence of e-services, and Rust and Kannan (2003) view e-service as a new paradigm for business in the electronic environment. Bolton (2003) discusses marketing challenges of e-services. Zhang et al. (2003) propose an XML-based advanced UDDI search mechanism for B2B Integration, and Zeng et al. (2003) describe flexible composition of enterprise Web Services. Papazoglou (2003) introduces a multilevel transaction model that provides the necessary independence for the participating resource managers, and Shi and Zhou (2003) propose a message queuing markup language for enterprise integration. Maamar et al. (2004) present a three-level specification approach for an environment of software agents and Web Services, and Chen and Meixell (2003) present an architectural design for Web-Servicesenabled procurement. Van den Heuvel and Maamar (2003) propose a framework of contract-based support as intelligent Web Services composition. Casati et al. (2003) analyze business-oriented management of Web Services, and Curbera et al. (2003) describe a Web services framework that can lead toward service-oriented computing. Singh et al. (2003) present Web Services for knowledge management in the e-marketplace, and Murtaza and Shah (2004) develop an efficient supply chain link using Web Services. Li and Horrocks (2004) investigate the semantic and Web Services technology to support service advertisement and discovery in EC, and Yage et al. (2005) present a metadata-based access control model for Web Services. Little (2003) describes how OASIS proposed a Business Transaction Protocol that meets the requirement for long-running collaborative business applications, and Beneventano et al. (2004) uses Web services as a framework of semantic mapping among product classification schemas. Chen et al. (2003) discuss the impact of Web Services on EC research and practices, and Joshi et al. (2004) measure the practitioners attitude toward Web Services. Kim et al. (2003) compare B2B e-service solutions, and Lim et al. (2004) compare interfacing with Amazon Web Services using Java and .NET. Pautasso and Alonso (2004) introduce a toolkit, JOpera, for efficient visual composition of Web Services.
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Appendix A: Current Electronic Commerce Research Deeter-Schmelz, D. R., and K. N. Kennedy, An Exploratory Study of the Internet as an Industrial Communication Tool: Examining Buyers Perception, Industrial Marketing Management, Vol. 31, No. 1 (2002). Dietrich, J., A. Kozlenkov, M. Schroeder, and G. Wagner, RuleBased Agents for the Semantic Web, Electronic Commerce Research and Applications, Vol. 2, No. 4 (2003). Driedonks, C., S. Gregor, A. Wassenaar, and E. van Heck, Economic and Social Analysis of the Adoption of B2B Electronic Marketplaces: A Case Study in the Australian Beef Industry, International Journal of Electronic Commerce, Vol. 9, No. 3 (2005). Eid, R., M. Trueman, and A. M. Ahmed, A Cross-Industry Review of B2B Critical Success Factors, Internet Research, Vol. 12, No. 2 (2002). Fensel, D., and C. Bussler, The Web Service Modeling Framework WSMF, Electronic Commerce Research and Applications, Vol. 1, No. 2 (2002). Ferris, C., and J. Farrell, What Are Web Services? Communications of the ACM, Vol. 46, No. 6 (2003). Fosdick, S., and B. H. Reber, A Benchmark for B2B Use of ECommerce, Journal of Internet Commerce, Vol. 4, No. 1 (2005). Friman, M., T. Garling, B. Millet, et al., An Analysis of International Business to Business Relationship Based on the Commitment Trust Theory, Industrial Marketing Management, Vol. 31, No. 1 (2002). Granot, D., and G. Sosie, Formation of Alliances in Internet-Based Supply Exchanges, Management Science, Vol. 51, No. 1 (2005). Grosof, B. N., and T. C. Poon, SweetDeal: Representing Agent Contracts with Exceptions Using Semantic Web Rules, Ontologies, and Process Descriptions, International Journal of Electronic Commerce, Vol. 8, No. 4 (2004). Guan, S., F. Zhu, and M. Maung, A Factory-Based Approach to Support E-Commerce Agent Fabrication, Electronic Commerce Research and Applications, Vol. 3, No. 1 (2004). Hoffman, K. D., Marketing MIS E-Service, Communications of the ACM, Vol. 46, No. 6 (2003). Hope, B. G., Critical Success Factors in the Development of Business to Business Electronic Commerce, Journal of Information Technology Cases and Applications, Vol. 3, No. 3 (2001). Huang, Y., and J. Y. Chung, A Web Services-Based Framework for Business Integration Solutions Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Hndling, J., and M. Weske, Web Services: Foundation and Composition, Electronic Markets, Vol. 13, No. 2 (2003). Jap, S., and J. J. Mohr, Leveraging Internet Technologies in B2B Relationships, California Management Review, Vol. 44, No. 4 (2002). Joshi, P., H. Singh, and A. D. Phippen, Web Services: Measuring Practitioner Attitude, Internet Research, Vol. 14, No. 5 (2004). Kaefer, F., and E. Bendoly, Measuring the Impact of Organizational Constraints on the Success of Business-toBusiness E-Commerce Efforts: A Transactional Focus, Information and Management, Vol. 41, No. 5 (2004). Kaefer, F., and E. Bendoly, The Adoption of Electronic Data Interchange: A Model and Practical Tool for Managers, Decision Support Systems, Vol. 30, No. 1 (2000). Karageorgos, A., S. Thomson, and N. Mehandjiev, Agent-Based System Design for B2B Electronic Commerce, International Journal of Electronic Commerce, Vol. 7, No. 1 (2002). Kauffman, R. J., and H. Mohtadi, Proprietary and Open Systems Adoption in E-Procurement: A Risk-Augmented
of Incomplete Information, Decision Support Systems, Vol. 38, No. 1 (2004). Baron, J. P., M. J. Shaw, and A. D. Bailey Jr., Web-based ECatalog Systems in B2B Procurement, Communications of the ACM, Vol. 43, No. 5 (2000). Barrett, M. I., Challenges of EDI Adoption for Electronic Trading in the London Insurance Market, European Journal of Information Systems, Vol. 8, No. 1 (1999). Beneventano, D., F. Guerra, S. Magnani, and M. Vincini, A Web Service Based Framework for the Semantic Mapping Amongst Product Classification Schemas, Journal of Electronic Commerce Research, Vol. 5, No. 2 (2004). Bitting, E., and A. Ghorbani, Protecting E-Commerce Agents from Defamation, Electronic Commerce Research and Applications, Vol. 3, No. 1 (2004). Blake, M. B., and M. Gini, Agent-based Approach to B2B Electronic Commerce, International Journal of Electronic Commerce, Vol. 7, No. 1 (2002). Bolton, R. N., Marketing Challenges of E-Services, Communications of the ACM, Vol. 46, No. 6 (2003). Brereton, P., The Software Customer/Supplier Relationship, Communications of the ACM, Vol. 47, No. 2 (2004). Brown, H. G., M. S. Poole, and T. L. Rodgers, Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration, Journal of Management Information Systems, Vol. 20, No. 4 (2004). Bussiek, T., The Internet-Based Supply ChainNew Forms of Procurement Utilizing Standard Business Software, Electronic Markets, Vol. 9, No. 3 (1999). Casati, F., E. Shan, U. Dayal, and M. Shan, Business-Oriented Management of Web Services, Communications of the ACM, Vol. 46, No. 10 (2003). Cavalieri, S., V. Cesarotti, and V. Introna, A Multiagent Model for Coordinated Distribution Chain Planning, Journal of Organizational Computing and Electronic Commerce, Vol. 13, No. 34 (2003). Chan, C., and P. M. C. Swatman, From EDI to Internet Commerce: the BHP Steel Experience, Internet Research, Vol. 10, No. 1 (2000). Chau, P. Y. K., and K. L. Hui, Determinants of Small Business EDI Adoption: Empirical Investigation, Journal of Organizational Computing & Electronic Commerce, Vol. 11, No. 4 (2001). Chen, M., A. N. K. Chen, and B. B. M. Shao, The Implications and Impacts of Web Services to Electronic Commerce Research and Practices, Journal of Electronic Commerce Research, Vol. 4, No. 4 (2003). Chen, M., and M. J. Meixell, Web Services Enabled Procurement in the Extended Enterprise: An Architectural Design and Implementation, Journal of Electronic Commerce Research, Vol. 4, No. 4 (2003). Curbera, F., R. Khalaf, N. Mukhi, S. Tai, and S. Weerawarana, The Next Step in Web Services, Communications of the ACM, Vol. 46, No. 10 (2003). Damsgaard, J., and K. Lyytinen, The Role of Intermediating Institutions in the Diffusion of Electronic Data Interchange (EDI): How Industry Associations Intervened in Denmark, Finland, and Hong Kong, The Information Society, Vol. 17, No. 3 (2001). Dasgupta, P., L. E. Moser, and P. M. Melliar-Smith, Dynamic Pricing for Time-Limited Goods in a Supplier-Driven Electronic Marketplace, Electronic Commerce Research, Vol. 5, No. 2 (2005).
Appendix A: Current Electronic Commerce Research Transaction Cost Perspective, Journal of Management Information Systems, Vol. 21, No. 1 (2004). Kerrigan, R. N., E. V. Roegner, and D. D. Swinford, B2B Basics, McKinsey Quarterly, No. 1 (2001). Kheng, C. B., and S. Al-Hawamdeh, The Adoption of Electronic Procurement in Singapore, Electronic Commerce Research, Vol. 2, No. 12 (2002). Kim, D. J., M. Agrawal, B. Jayaraman, and H. R. Rao, A Comparison of B2B E-Service Solutions, Communications of the ACM, Vol. 46, No. 12 (2003). Kishore, R., M. Agrawal, and H. R. Rao, Determinants of Sourcing During Technology Growth and Maturity: An Empirical Study of E-Commerce Sourcing, Journal of Management Information Systems, Vol. 21, No. 3 (2004). Koch, H., Business-to-Business Electronic Commerce Marketplaces: The Alliance Process, Journal of Electronic Commerce Research, Vol. 3, No. 2 (2002). Kreger, H., Fulfilling the Web Services Promise, Communications of the ACM, Vol. 46, No. 6 (2003). Kuechler, W., V. K. Vaishnavi, and D. Kuechler, Supporting Optimization of Business-to-Business E-Commerce Relationships, Decision Support Systems, Vol. 31, No. 3 (2001). Kurbel, K., and I. Loutchko, A Model for Multi-Lateral Negotiations on an Agent-Based Job Marketplace, Electronic Commerce Research and Applications, Vol. 4, No. 3 (2005). Laseter, T. M., and S. E. Bodily, Strategic Indicators of B2B E-Marketplace Financial Performance, Electronic Markets, Vol. 14, No. 4 (2004). Lee, J. K., Business-to-Business Electronic Commerce, Encyclopedia of Information Systems (2002). Lee, S. C., B. Y. Pak, and H. G. Lee, Business Value of B2B Electronic Commerce: The Critical Role of Inter-Firm Collaboration, Electronic Commerce Research and Applications, Vol. 2, No. 4 (2003). Lenz, M., H. Zimmermann, and M. Heitmann, Strategic Partnerships and Competitiveness of Business-to-Business EMarketplaces: Preliminary Evidence from Europe, Electronic Markets, Vol. 12, No. 2 (2002). Levina, N., and J. W. Ross, From the Vendors Perspective: Exploring the Value Proposition in Information Technology Outsourcing, MIS Quarterly, Vol. 27, No. 3 (2003). Li, L., and I. Horrocks, A Software Framework for Matchmaking Based on Semantic Web Technology, International Journal of Electronic Commerce, Vol. 8, No. 4 (2004). Liang, H., Y. Xue, T. A. Byrd, and R. K. Rainer, Jr., Electronic Data Interchange Usage in Chinas Healthcare Organizations: The Case of Beijings Hospitals, International Journal of Information Management, Vol. 24, No. 6 (2004). Lim, B., and H. J. Wen, Web Services: An Analysis of the Technology, Its Benefits, and Implementation Difficulties, Information Systems Management, Vol. 20, No. 2 (2003). Lim, B., S. R. Ajjarapu, and K. Thummala, Interfacing with Amazon Web Services Using Java and .NET: A Comparative Study, Journal of Internet Commerce, Vol. 3, No. 4 (2004). Lim, G. G., and J. K. Lee, Buyer-Carts for B2B EC: The B-Cart Approach, Journal of Organizational Computing and Electronic Commerce, Vol. 13, No. 34 (2003). Little, M., Transactions and Web Services, Communications of the ACM, Vol. 46, No. 10 (2003). Maamar, Z., Q. Z. Sheng, B. Benatallah, and G. Al-Khatib, A Three-Level Specification Approach for an Environment of Software Agents and Web Services, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004).
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Miller, G., The Web Services Debate.NET vs. J2EE, Communications of the ACM, Vol. 46, No. 6 (2003). Mintert, J., D. Andresen, and T. Schroeder, Improving Efficiency in Business-to-Business Information Transfers: A Web-Based Solution in the Beef Sector, International Journal of Information Management, Vol. 23, No. 5 (2003). Molina-Jimenez, C., S. Shrivastava, E. Solaiman, and J. Warne, Run-Time Monitoring and Enforcement of Electronic Contracts, Electronic Commerce Research and Applications, Vol. 3, No. 2 (2004). Muffatto, M., and A. Payaro, Integration of Web-based Procurement and Fulfillment: A Comparison of Case Studies, International Journal of Information Management, Vol. 24, No. 2 (2004). Mukhopadhyay, T., Strategic and Operational Benefits of Electronic Integration in B2B Procurement Processes, Management Science, Vol. 48, No. 10 (2002). Murtaza, M. B., and J. R. Shah, Developing Efficient Supply Chain Links Using Web Services, Journal of Internet Commerce, Vol. 3, No. 3 (2004). Nakayama, M., An Assessment of EDI Use and Other Channel Communications on Trading Behavior and Trading Partner Knowledge, Information and Management, Vol. 40, No. 6 (2003). Onieva, J. A., J. Zhou, J. Lopez, and M. Carbonell, AgentMediated Non-Repudiation Protocols, Electronic Commerce Research and Applications, Vol. 3, No. 2 (2004). Padovan, B., S. Sackmann, T. Eymann, and I. Pippow, A Prototype for an Agent-Based Secure Electronic Marketplace Including Reputation-Tracking Mechanisms, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Palmer, J. W., and M. L. Markus, The Performance Impacts of Quick Response and Strategic Alignment in Specialty Retailing, Information Systems Research, Vol. 11, No. 3 (2000). Pani, A. K., and A. Agrahari, Managing E-Procurement Solution Portfolio: Case Study of an Indian Steel Manufacturer, Journal of Internet Commerce, Vol. 4, No. 2 (2005). Papazoglou, M. P., Web Service and Business Transactions, World Wide Web, Vol. 6, No. 1 (2003). Park, J. H., and S. C. Park, Agent-Based Merchandise Management in B2B Electronic Commerce, Decision Support Systems, Vol. 35, No. 3 (2003). Paul, D. L., and R. R. McDaniel, Jr., A Field Study of the Effect of Interpersonal Trust on Virtual Collaborative Relationship Performance, MIS Quarterly, Vol. 28, No. 2 (2004). Pautasso, C., and G. Alonso, JOpera: A Toolkit for Efficient Visual Composition of Web Services, International Journal of Electronic Commerce, Vol. 9, No. 2 (2004). Pham, H., and Y. Ye, An Agent-Based Business Automated System with Self-Adjusting Visibility for Reliability, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Pontelli, E., and T. C. Son, Designing Intelligent Agents to Support Universal Accessibility of E-Commerce Services, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Rajkumer, T. M., E-Procurement: Business and Technical Issues, Information Systems Management, Vol. 18, No. 4 (2001). Rask, M., and H. Kragh, Motives for E-Marketplace Participation: Differences and Similarities Between Buyers and Suppliers, Electronic Markets, Vol. 14, No. 4 (2004).
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Appendix A: Current Electronic Commerce Research Subramaniam, C., and M. J. Shaw, A Study of the Value and Impact of B2B E-Commerce: The Case of Web-Based Procurement, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Tan, Y., and W. Thoen, A Logical Model of Trust in Electronic Commerce, Electronic Markets, Vol. 10, No. 4 (2000). Tang, J. E., D. Y. Shee, and Tzung-I Tang, A Conceptual Model for Interactive Buyer and Supplier Relationship in Electronic Commerce, International Journal of Information Management, Vol. 21, No. 1 (2001). Tang, T. Y., P. Winoto, and X. Niu, I-TRUST: Investigating Trust Between Users and Agents in a Multi-Agent Portfolio Management System, Electronic Commerce Research and Applications, Vol. 2, No. 4 (2003). Valluri, A., and D. C. Croson, Agent Learning in Supplier Selection Models, Decision Support Systems, Vol. 39, No. 2 (2005). van den Heuvel, W., and Z. Maamar, Intelligent Web Services Moving Toward a Framework to Compose, Communications of the ACM, Vol. 46, No. 10 (2003). Vickery, S. K., C. Droge, T. P. Stank, T. J. Goldsby, and R. E. Markland, The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct Versus Indirect Effects, Management Science, Vol. 50, No. 8 (2004). Wagner, T., V. Guralnik, and J. Phelps, TMS Agents: Enabling Dynamic Distributed Supply Chain Management, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Wang, S., W. Zheng, and N. Archer, The Impact of Internet-Based Electronic Marketplaces on Buyer-Supplier Relationships, Journal of Internet Commerce, Vol. 4, No. 3 (2005). Welty, B., and I. Becerra-Fernandez, Managing Trust and Commitment in Collaborative Supply Chain Relationships, Communications of the ACM, Vol. 44, No. 6 (2001). White, R. E., JIT Manufacturing: A Survey of Implementations in Small and Large U.S. Manufacturers, Management Science, Vol. 45, No. 1 (1999). Williams, J., The Web Services DebateJ2EE vs. .NET, Communications of the ACM, Vol. 46, No. 6 (2003). Witte, C. L., M. Grnhagen, and R. L. Clarke, The Integration of EDI and the Internet, Information Systems Management, Vol. 20, No. 4 (2003). Yage, M. I., A. Maa, and J. Lopez, A Metadata-Based Access Control Model for Web Services, Internet Research, Vol. 15, No. 1 (2005). Yen, B. P., and E. O. S. Ng, The Impact of Electronic Commerce on Procurement, Journal of Organizational Computing and Electronic Commerce, Vol. 13, No. 34 (2003). Yuan, S. T., and Y. H. Lin, Credit Based Group Negotiation for Aggregate Sell/Buy in E-Markets, Electronic Commerce Research and Applications, Vol. 3, No. 1 (2004). Zeng, L., B. Benatallah, H. Lei, Flexible Composition of Enterprise Web Services, Electronic Markets, Vol. 13, No. 2 (2003). Zhang, L., T. Chao, H. Chang, and J. Chung, XML-Based Advanced UDDI Search Mechanism for B2B Integration, Electronic Commerce Research, Vol. 3, No. 12 (2003). Zhu, K., Information Transparency of Business-to-Business Electronic Markets: A Game-Theoretic Analysis, Management Science, Vol. 50, No. 5 (2004).
Ratnasingam, P., The Influence of Power on Trading Partner Trust in Electronic Commerce, Internet Research, Vol. 10, No. 1 (2000). Ratnasingam, P., Interorganizational Trust in EDI Adoption: The Case of Ford Motor Company and PBR Limited in Australia, Internet Research, Vol. 11, No. 3 (2001). Ratnasingam, P., The Role of Facilitating Conditions in Developing Trust for Successful Electronic Marketplace Participation, Journal of Internet Commerce, Vol. 3, No. 3 (2004). Ratnasingam, P., Trust in Interorganizational Exchanges: A Case Study in Business to Business Electronic Commerce, Decision Support Systems, Vol. 39, No. 3 (2005). Ratnasingam P., and D. D. Phan, Trading Partner Trust in B2B E-Commerce: A Case Study, Information Systems Management, Vol. 20, No. 3 (2003). Rebecca, R., and S. Ravinder, An Empirical Study of EDI Trading Partner Selection Criteria in Customer-Supplier Relationships, Information and Management, Vol. 37, No. 5 (2000). Reimers, K., Developing Sustainable B2B E-Commerce Scenarios in the Chinese Context: A Research Proposal, Electronic Markets, Vol. 13, No. 4 (2003). Reimers, K., Standardizing the New E-Business Platform: Learning from the EDI Experience, Electronic Markets, Vol. 11, No. 4 (2001). Rust, R. T., and P. K. Kannan, E-Service: A New Paradigm for Business in the Electronic Environment, Communications of the ACM, Vol. 46, No. 6 (2003). Sanchez, A. M., and M. P. Perez, EDI and the Moderator Effect of Interorganizational Cooperation in the Supply Chain, Journal of Organizational Computing and Electronic Commerce, Vol. 15, No. 2 (2005). Sashi, C. M., and B. OLeary, The Role of Internet Auctions in the Expansion of B2B Market, Industrial Marketing Management, Vol. 31, No. 1 (2002). Scacchi, W., Redesigning Contracted Service Procurement for Internet-Based Electronic Commerce: A Case Study, Information Technology and Management, Vol. 2, No. 3 (2001). Senn, J. A., B2B E-Commerce, Information Systems Management, Vol. 17, No. 2 (2000). Shevchenko, A. A., and O. O. Shevchenko, B2B E-Hubs in Emerging Landscape of Knowledge Based Economy, Electronic Commerce Research and Applications, Vol. 4, No. 2 (2005). Shi, Min-Hua, and Q. Zhou, Message Queuing Markup Language for Enterprise Integration, Electronic Commerce Research, Vol. 6, No. 12 (2003). Singh, R., L. Iyer, and A. F. Salam, Web Service for Knowledge Management in E-Marketplaces, e-Service Journal, Vol. 3, No. 1 (2003). Sintek, M., and S. Decker, Using TRIPLE for Business Agents on the Semantic Web, Electronic Commerce Research and Applications, Vol. 2, No. 4 (2003). Soliman, K. S., Internet Based B2B Electronic Commerce: A CIOs Perspective, Information Systems Management, Vol. 20, No. 1 (2003). Srivastava, V., and P. K. J. Mohapatra, PLAMUN: A Platform for Multi-User Negotiation, Electronic Commerce Research and Applications, Vol. 2, No. 4 (2003). Stafford, T. F., E-Services, Communications of the ACM, Vol. 46, No. 6 (2003). Stal, M., Web Services: Beyond Component-Based Computing, Communications of the ACM, Vol. 45, No. 10 (2002).
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B2B INTERMEDIARY
Chircu and Kauffman (2000) propose reintermediation strategies in B2B EC, and Janssen and Sol (2000) present a business engineering methodology that supports the identification and evaluation of various alternative value chain configurations. Yoo et al. (2002) discuss charging policies at neutral B2B intermediaries in economic terms.
REFERENCES
Bennet, R., Use Curiosity Arousing Web Sites for Business to Business Internet Marketing, Quarterly Journal of Electronic Commerce, Vol. 3, No. 2 (2002). Chircu, A. M., and R. J. Kauffman, Reintermediation Strategies in Business-to-Business Electronic Commerce, International Journal of Electronic Commerce, Vol. 4, No. 4 (2000). Dai, Q., and R. J. Kauffman, Business Models for Internet Based B2B Electronic Market, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Di Noia, T., E. Di Sciascio, F. M. Donini, and M. Mongiello, A System for Principled Matchmaking in an Electronic Marketplace, International Journal of Electronic Commerce, Vol. 8, No. 4 (2004). Dou, W., and D. C. Chou, A Structural Analysis of Business to Business Digital Markets, Industrial Marketing Management, Vol. 31, No. 1 (2002). Holzmuller, H. H., and J. Schuchter, Delphi Study About the Future of B2B Marketplaces in Germany, Electronic Commerce Research And Applications, Vol. 1, No. 1 (2002). Janssen, M., and H. G. Sol, Evaluating the Role of Intermediaries in the Electronic Value Chain, Internet Research, Vol. 10, No. 5 (2000). Leong, E. K. F., M. T. Ewing, and L. F. Pitt, E-Comprehension Evaluating B2B Web Sites Using Readability Formulae, Industrial Marketing Management, Vol. 31, No. 1 (2002). Levi, M., P. R. Kleindorfer, and D. J. Wu, Codifiability, Relationship-Specific Information Technology Investment, and Optimal Contracting, Journal of Management Information Systems, Vol. 20, No. 2 (2003). Raisinghani, M. S., and H. L. Hanebeck, Rethinking B2B E-Marketplaces and Mobile Commerce: From Information to Execution, Journal of Electronic Commerce Research, Vol. 3, No. 2 (2002). Ranganathan, C., Evaluating the Options for Business-toBusiness E-Exchange, Information Systems Management, Vol. 20, No. 3 (2003). Stockdale, R., and C. Standing, A Framework for the Selection of Electronic Marketplaces: A Content Analysis Approach, Internet Research, Vol. 12, No. 3 (2002). Thuoung, T. L., Pathways to Leadership for Business-toBusiness Electronic Marketplaces, Electronic Markets, Vol. 12, No. 2 (2002). Tomak, K., and M. Xia, Evolution of B2B Marketplace, Electronic Markets, Vol. 12, No. 2 (2002). Tumolo, M., B2B Exchanges, Information Systems Management, Vol. 18, No. 2 (2001). Yoo, B. J., V. Choudhary, and T. Mukhopadhyay, A Model of Neutral B2B Intermediaries, Journal of Management Information Systems, Vol. 19, No. 3 (2002). Zhu, K. Information Transparency in Electronic Marketplaces: Why Data Transparency May Hinder the Adoption of B2B Exchanges, Electronic Markets, Vol. 12, No. 2 (2002).
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PERFORMANCE OF SCM
Ranganathan et al. (2004) examine the key drivers of SCM and assimilation and diffusion of Web technology in SCM, and Ho et al. (2005) adopt a structural approach to measure the uncertainty in supply chains. Wang et al. (2004) evaluate supply chain integration from the levels of IT adoption, business networks, and strategic position, and Byrd and Davidson (2003) study the IT impact on supply chains and its effect on firm performance. Sakaguchi et al. (2004) evaluate an integrated supply chain model for small and medium-sized firms, and Narayanan et al. (2005) study agency costs in supply chains with demand uncertainty and price competition. Kulp et al. (2004) analyze manufacturer benefits from information integration with retail customers.
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COLLABORATIVE COMMERCE
Nicol et al. (1999) review how the Internet helps in building collaborative multimedia applications, and Sherer and Adams (2001) review the role of intermediaries in e-collaboration. Kim (2001) presents a model of inter- and intraorganizational coordination in EC deployments, and Volkoff et al. (1999) study the challenges of IT implementation for supporting collaborative interorganizational systems. Lee et al. (2004) propose a time-bounded framework for negotiation and decision making for a virtual manufacturing enterprise. Hengst and Sol (2002) study the impact of EC on interorganizational coordination in the container transport industry, and Raghunathan and Yeh (2001) analyze the impact of a continuous replenishment program on a manufacturer and its retailers. Clarck et al. (2001) propose a hierarchical model of supply chain integration for information sharing and operational interdependence in the U.S. grocery channel, and Maybury (2001) reviews a collaborative virtual environment for analysis and decision support. DeFranco-Tommarello and Deek (2004) examine collaborative problem solving and groupware for software development, and Mishra and Raghunathan (2004) contrast retailer-managed inventory with vendor-managed inventory. Malhotra et al. (2005) examine the variety of supply chain partnership configurations, using absorptive capacity configurations in supply chains to build a conceptual framework for partner-enabled market knowledge creation.
INTERORGANIZATIONAL WORKFLOW
Kumar and Zhao (2002) describe the need for workflow support for EC applications, and Santos et al. (2003) assess the value of interorganizational systems in terms of supporting business transactions. Mentzas et al. (2001) evaluate the alternative approaches of modeling business processes with workflow systems. Aalst (2002) presents the inheritance of interorganizational workflows to enable B2B EC, and Zhuge (2003) adopts a component-based approach to develop workflow systems. Aalst (2000) proposes
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Appendix A: Current Electronic Commerce Research loosely coupled interorganizational workflow to model the workflows crossing organizational boundaries. Tan and Harker (1999) compare designing workflow coordination in centralized mechanisms with market-based mechanisms. Kumar (1999) studies dynamic work distributions that balance quality and performance and dynamic routing and operational controls in workflow management systems. Liu and Shen (2003) use an order preserving process-view approach to model workflow for virtual processes, and Su et al. (2003) propose dynamic inter-enterprise workflow management in a constraint-based e-service infrastructure. Sanchez and Perez (2005) study EDI and the moderator effects of interorganizational cooperation in supply chains, and Ahadi (2004) examines the organizational factors that affect the implementation of business processes reengineering. Kobayashi et al. (2003) argue for business process integration as a solution to implement the supply chain management systems, and Attaran (2004) examines the relationship between IT and business process reengineering.
REFERENCES
Aalst, W. Van Der, Inheritance of Interorganizational Workflows to Enable Business-to-Business E-Commerce, Electronic Commerce Research, Vol. 2, No. 3 (2002). Aalst, W. Van Der, Loosely Coupled Interorganizational Workflows: Modeling and Analyzing Workflows Crossing Organizational Boundaries, Information and Management, Vol. 37, No. 2 (2000). Agrawal, V., G. L., and S. Seshadri, Web Based Capacity Allocation Strategies for Customers with Heterogeneous Preferences, Electronic Commerce Research, Vol. 2, No. 4 (2002). Ahadi, H. R., An Examination of the Role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology, Information Resources Management Journal, Vol. 17, No. 4 (2004). Alt, R., and E. Fleisch, Business Networking Systems: Characteristics and Lessons Learned, International Journal of Electronic Commerce, Vol. 5, No. 2 (2000). Attaran, M., Exploring the Relationship Between Information Technology and Business Process Reengineering, Information and Management, Vol. 41, No. 5 (2004). Bidgoli, H., An Integrated Model for Introducing Intranets, Information Systems Management, Vol. 16, No. 3 (1999). Bish, E. K., A. Muriel, and S. Biller, Managing Flexible Capacity in a Make-to-Order Environment, Management Science, Vol. 51, No. 2 (2005). Blanning, R. W., and B. A. Reinig, Multiperiod Scenario Development Using Group Support Systems: An Application to the Future of Hong Kong, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 2 (2002). Byrd, T. A., and N. W. Davidson, Examining Possible Antecedents of IT Impact on the Supply Chain and Its Effect on Firm Performance, Information and Management, Vol. 41, No. 2 (2003). Cachon, G. P., The Allocation of Inventory Risk in a Supply Chain: Push, Pull, and Advance-Purchase Discount Contracts, Management Science, Vol. 50, No. 2 (2004). Cachon, G. P., Contracting to Assure Supply: How to Share Demand Forecasts in a Supply Chain, Management Science, Vol. 47, No. 5 (2001). Cai, J., A Social Interaction Analysis Methodology for Improving E-Collaboration over the Internet, Electronic Commerce Research and Applications, Vol. 4, No. 2 (2005). Clarck, T. H., D. C. Croson, and W. T. Schiano, A Hierarchical Model of Supply Chain Integration: Information Sharing and Operational Interdependence in the U.S. Grocery Channel, Information Technology and Management, Vol. 2 (2001). Corbett, C. J., D. Zhou, and C. S. Tang, Designing Supply Contracts: Contract Type and Information Asymmetry, Management Science, Vol. 50, No. 4 (2004). DeFranco-Tommarello, J., and F. P. Deek, Collaborative Problem Solving and Groupware for Software Development, Information Systems Management, Vol. 21, No. 1 (2004). Dennis, A. R, and B. H. Wixom, Investigating the Moderators of the Group Support Systems Use with Meta-Analysis, Journal of Management Information Systems, Vol. 18, No. 3 (2002). Dias, C., Corporate Portals: A Literature Review of a New Concept in Information Management, International Journal of Information Systems, Vol. 21, No. 4 (2001). Downing, C. E., and A. S. Clark, Groupware on Practice, Information Systems Management, Vol. 16, No. 2 (1999). Elorz, K. S., and P. S. Inchusta, Information Technology for Interorganizational System: Some Evidence with Case Study, International Journal of Information Management, Vol. 19, No. 1 (1999). Fjermestad, J., and S. R. Hiltz, Group Support Systems: A Descriptive Evaluation of Case and Field Studies, Journal of Management Information Systems, Vol. 17, No. 3 (2000). Folinas, D., V. Manthou, M. Sigala, and M. Vlachopoulou, E-volution of a Supply Chain: Cases and Best Practices, Internet Research, Vol. 14, No. 4 (2004). Frihlich, M. T., E-Integration in the Supply Chain: Barriers and Performance, Decision Sciences, Vol. 33, No. 4 (2002). Gerber, A. C. Russ, and M. Klusch, Supply Web Co-Ordination by an Agent-Based Trading Network with Integrated Logistics Services, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003).
Appendix A: Current Electronic Commerce Research Gopal, A., and P. Prasad, Understanding GDSS in Symbolic Context: Shifting the Focus from Technology to Interaction, MIS Quarterly, Vol. 24, No. 3 (2000). Gosain, S., A. Malhotra, and O. A. el Sawy, Coordinating for Flexibility in e-Business Supply Chains, Journal of Management Information Systems, Vol. 21, No. 3 (2004). Graves, S. C., and B. T. Tomlin, Process Flexibility in Supply Chains, Management Science, Vol. 49, No. 7 (2003). Hasselbring, W., Information System Integration, Communications of the ACM, Vol. 43, No. 6 (2000). Hengst, M. D., and H. G. Sol, The Impact of Electronic Commerce on Interorganizational Coordination: A Framework from Theory Applied to the Container-Transport Industry, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Ho, C. F., Y. P. Chi, and Y. M. Tai, A Structural Approach to Measuring Uncertainty in Supply Chains, International Journal of Electronic Commerce, Vol. 9, No. 3 (2005). Huang, W. W., K. Wei, R. T. Watson, and B. C. Y. Tan, Supporting Virtual Team-Building with a GSS: An Empirical Investigation, Decision Support Systems, Vol. 34, No. 4 (2003). Huang, Z., and A. Gangopadhyay, A Simulation Study of Supply Chain Management to Measure the Impact of Information Sharing, Information Resources Management Journal, Vol. 17, No. 3 (2004). Huber, B., E. Sweeney, and A. Smyth, Purchasing Consortia and Electronic MarketsA Procurement Direction in Integrated Supply Chain Management, Electronic Markets, Vol. 14, No. 4 (2004). Jukic, B., N. Jukic, and M. Parameswaran, Data Models for Information Sharing in E-Partnerships: Analysis, Improvements, and Relevance, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 2 (2002). Kim, H. W., Modeling Inter- and Intraorganizational Coordination in Electronic Commerce Deployments, Information Technology and Management, Vol. 2, No. 3 (2001). Kobayashi, T., M. Tamaki, and N. Komoda, Business Process Integration as a Solution to the Implementation of Supply Chain Management Systems, Information and Management, Vol. 40, No. 8 (2003). Krishman, R., Technology in the Indian Retail Supply Chain, Communications of the ACM, Vol. 44, No. 6 (2001). Krishnan, H., R. Kapuscinski, and D. A. Butz, Coordinating Contracts for Decentralized Supply Chains with Retailer Promotional Effort, Management Science, Vol. 50, No. 1 (2004). Kulp, S. C., H. L. Lee, and E. Ofek, Manufacturer Benefits from Information Integration with Retail Customers, Management Science, Vol. 50, No. 4 (2004). Kumar, A., Dynamic Routing and Operational Controls in Workflow Management Systems, Management Science, Vol. 45, No. 2 (1999). Kumar, A., and J. L. Zhao, Workflow Support for Electronic Commerce Applications, Decision Support Systems, Vol. 32, No. 3 (2002). Kumar, K., Technology for Supporting Supply Chain Management, Communications of the ACM, Vol. 44, No. 6 (2001). Lee, K. J., Y. S. Chang, H. R. Choi, H. S. Kim, Y. J. Park, and B. J. Park, A Time-Bound Framework for Negotiation and Decision Making of Virtual Manufacturing Enterprise, Journal of Organizational Computing and Electronic Commerce, Vol. 14, No. 1 (2004).
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Lee, J. Y., K. Siau, and S. G. Hong, Enterprise Integration with ERP and EAI, Communications of the ACM, Vol. 46, No. 2 (2003). Leonard, L. N. K., and T. P. Cronan, A Study of the Value and Impact of Electronic Commerce: Electronic Versus Traditional Replenishment in Supply Chains, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 4 (2002). Leung, H. K. N., Quality Metrics for Intranet Applications, Information and Management, Vol. 38, No. 3 (2001). Li, L., Information Sharing in a Supply Chain with Horizontal Competition, Management Science, Vol. 48, No. 9 (2002). Liu, D., and M. Shen, Workflow Modeling for Virtual Processes: An Order-Preserving Process-View Approach, Information Systems, Vol. 28, No. 6 (2003). Malhotra, A., S. Gosain, and O. A. E. Sawy, Absorptive Capacity Configurations in Supply Chains: Gearing for PartnerEnabled Market Knowledge Creation, MIS Quarterly, Vol. 29, No. 1 (2005). Maybury, M., Collaborative Virtual Environments for Analysis and Decision Support, Communications of the ACM, Vol. 44, No. 12 (2001). McLaren, T., M. Head, and Y. Yuan, Supply Chain Collaboration Alternatives: Understanding the Expected Costs and Benefits, Internet Research, Vol. 12, No. 4 (2002). Mentzas, G., C. Halaris, and S. Kavadias, Modeling Business Processes with Workflow Systems: An Evaluation of Alternative Approaches, International Journal of Information Management, Vol. 21, No. 2 (2001). Mishra, B. K., and S. Raghunathan, Retailer- vs. VendorManaged Inventory and Brand Competition, Management Science, Vol. 50, No. 4 (2004). Murtaza, M. B., and J. R. Shah, Developing Efficient Supply Chain Links Using Web Services, Journal of Internet Commerce, Vol. 3, No. 3 (2004). Nambisan, S., EC and Supply Chain Management: Towards Cross-Industry Supply Chains, Electronic Markets, Vol. 10, No. 3 (2000). Narayanan, V. G., A. Raman, and J. Singh, Agency Costs in a Supply Chain with Demand Uncertainty and Price Competition, Management Science, Vol. 51, No. 1 (2005). Nicol, J. R., Y. S. Gutfreund, J. Paschetto, et al., How the Internet Helps Build Collaborative Multimedia Applications, Communications of the ACM, Vol. 42, No. 1 (1999). Paik, I., and W. Park, Software Component Architecture for an Information Infrastructure to Support Innovative Product Design in a Supply Chain, Journal of Organizational Computing and Electronic Commerce, Vol. 15, No. 2 (2005). Pant, S., R. Sethi, and M. Bhandari, Making Sense of the E-Supply Chain Landscape: An Implementation Framework, International Journal of Information Management, Vol. 23, No. 3 (2003). Paquette, S., and L. Moffat, Corporate Portals for Supply Chain Collaboration, Journal of Internet Commerce, Vol. 4, No. 3 (2005). Premkumar, G. P., Interorganization Systems and Supply Chain Management, Information Systems Management, Vol. 17, No. 3 (2000). Raghunathan, S., Interorganizational Collaborative Forecasting and Replenishment Systems and Supply Chain Implications, Decision Sciences, Vol. 30, No. 4 (1999). Raghunathan, S., and A. B. Yeh, Beyond EDI: Impact of Continuous Replenishment Program (CRP) Between a
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Appendix A: Current Electronic Commerce Research Subramani, M., How Do Suppliers Benefit from Information Technology Use in Supply Chain Relationships? MIS Quarterly, Vol. 28, No. 1 (2004). Sutherland, J., and W. J. Van Den Heuvel, Enterprise Application Integration and Complex Adaptive Systems, Communications of the ACM, Vol. 4, No. 10 (2002). Swaminathan, J. M., and S. R. Tayur, Models for Supply Chains in E-Business, Management Science, Vol. 49, No. 10 (2003). Tan, J. C., and P. T. Harker, Designing Workflow Coordination: Centralized versus Market-Based Mechanisms, Information Systems Research, Vol. 10, No. 4 (1999). Tillquist, J., Strategic Connectivity in Extended Enterprise Networks, Journal of Electronic Commerce Research, Vol. 3, No. 2 (2002). Trauth, E. M., and L. M. Jessup, Understanding ComputerMediated Discussions: Positivists and Interpretive Analysis of Group Support System Use, MIS Quarterly, Vol. 24, No. 1 (2000). Truman, G. E., Integration in Electronic Exchange Environments, Journal of Management Information Systems, Vol. 17, No. 1 (2000). Vakharia, A. J., E-Business and Supply Chain Management, Decision Sciences, Vol. 33, No. 4 (2002). van der Zee, D. J., and J. G. A. J. van der Vorst, A Modeling Framework for Supply Chain Simulation: Opportunities for Improved Decision Making, Decision Sciences, Vol. 36, No. 1 (2005). Volkoff, O., Y. E. Chan, and E. F. P. Newson, Leading the Development and Implementation of Collaborative Interorganizational Systems, Information and Management, Vol. 35, No. 2 (1999). Wagner, T., V. Guralnik, and J. Phelps, TMS Agents: Enabling Dynamic Distributed Supply Chain Management, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Wang, Y. C. W., C. Chang, and M. S. H. Heng, The Levels of Information Technology Adoption, Business Network, and a Strategic Position Model for Evaluating Supply Chain Integration, Journal of Electronic Commerce Research, Vol. 5, No. 2 (2004). Yung, S. K., C. C. Yang, A. S. M. Lau, and J. Yen, Applying Multi Agent Technology to Supply Chain Management, Journal of Electronic Commerce Research, Vol. 1, No. 4 (2000). Zeng, D., Managing Flexibility for Interorganizational Electronic Commerce, Electronic Commerce Research, Vol. 1, No. 12 (2001). Zhuge, H., Component-Based Workflow Systems Development, Decision Support Systems, Vol. 35, No. 4 (2003).
Manufacturer and Its Retailers, Information Systems Research, Vol. 12, No. 4 (2001). Rahman, Z., Internet-Based Supply Chain Management: Using the Internet to Revolutionize Your Business, International Journal of Information Management, Vol. 23, No. 6 (2003). Ranganathan, C., J. S. Dhaliwal, and T. S. H. Teo, Assimilation and Diffusion of Web Technologies in Supply-Chain Management: An Examination of Key Drivers and Performance Impacts, International Journal of Electronic Commerce, Vol. 9, No. 1 (2004). Reinig, B. A., and B. S. Shin, The Dynamic Effects of Group Support Systems on Group Meetings, Journal of Management Information Systems, Vol. 19, No. 2 (2002). Robinson, E. P., Jr., F. Sahin, and L. Gao, The Impact of EReplenishment Strategy on Make-to-Order Supply Chain Performance, Decision Sciences, Vol. 36, No. 1 (2005). Ruhi, U., and O. Turel, Driving Visibility, Velocity, and Versatility: The Role of Mobile Technologies in Supply Chain Management, Journal of Internet Commerce, Vol. 4, No. 3 (2005). Sadeh, N. M., D. W. Hildum, and D. Kjenstad, Agent-Based ESupply Chain Decision Support, Journal of Organizational Computing and Electronic Commerce, Vol. 13, No. 34 (2003). Sakaguchi, T., S. G. Nicovich, and C. C. Dibrell, Empirical Evaluation of an Integrated Supply Chain Model for Small and Medium Sized Firms, Information Resources Management Journal, Vol. 17, No. 3 (2004). Sanchez, A. M., and M. P. Perez, EDI and the Moderator Effect of Interorganizational Cooperation in the Supply Chain, Journal of Organizational Computing and Electronic Commerce, Vol. 15, No. 2 (2005). Santos, E., F. Zhang, and P. B. Luh, Intrarorganizational Logistics Management Through Multi-Agent Systems, Electronic Commerce Research, Vol. 3, No. 34 (2003). Savaskan, R. C., S. Bhattacharya, and L. N. V. Wassenhove, Closed-Loop Supply Chain Models with Product Remanufacturing, Management Science, Vol. 50, No. 2 (2004). Sherer, S. A., and B. Adams, Collaborative Commerce: The Role of Intermediaries in E-Collaboration, Journal of Electronic Commerce Research, Vol. 2, No. 2 (2001). Siau, K., and J. Messersmith, Enabling Technologies for E-Commerce and ERP Integration, Quarterly Journal of Electronic Commerce, Vol. 3, No. 1 (2002). Su, S. Y. W., J. Meng, R. Krithivasan, et al., Dynamic Interenterprise Workflow Management in a Constraint-Based E-Service Infrastructure, Electronic Commerce Research, Vol. 3, No. 12 (2003).
Appendix A: Current Electronic Commerce Research of e-government services, and Montagna (2005) presents a framework for the assessment and analysis of e-government proposal. Kaliontzoglou et al. (2005) propose secure e-government platform architecture for small and mediumsized public organizations, and Becker (2005) analyzes the usability of e-government for older adults. Beynon-Davies (2005) describes construction of e-government using the case of the UK Inland Revenue, and Ke and Wei (2004) describe successful e-government in Singapore. Roy (2005) examines the impact of e-governance on international relations. E-government cases are studied in a number of different contexts: Singapore governments e-procurement system (Devadoss et al. 2002), the European Union (Strejcek and Theil 2002), the European perspective toward online one-stop government (Wimmer 2002), and electronic service delivery in Hong Kong (Poon and Huang 2002).
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E-LEARNING
Evans and Haase (2001) study the potential target markets for online business education, and articles analyze the future of the e-learning community (Bruckman 2002) and the consequence of e-learning (Emurian 2001). Zhang et al. (2004) and Erickson and Siau (2003) demonstrate that Internet and multimedia technologies are reshaping the way knowledge is delivered. DeSanctis et al. (2001) present research on the global learning community with managers from 26 countries, and Piccoli and Ives (2001) assess the effectiveness of a Web-based virtual learning environment in basic IT skills training. Folkers (2005) examines the challenges to higher education by the emergence of online education, and Schell (2004) explores how universities marginalize the value of developing and delivering online courses. Lin and Lin (2001) propose a conceptual model for virtual organizational learning, and Bhatt and Zaveri (2002) examine the learning strategies employed by organizations and DSSs, using the framework to demonstrate how a DSS can enhance organizational learning. Lang and Zhao (2000) present the role of EC in the transformation of distance education, and Haythornthwaite (2001) explores the social network structures in a computer-supported distance learning class. Coppola et al. (2001) study the changed role of the virtual professor in an asynchronous learning network, and Karuppan (2001) examines the relationship between the learning style and use in Webbased teaching materials. Stoel and Lee (2003) analyze the effect of experience on student acceptance of Web-based courseware, and Kim and Schniederjans (2004) discuss the role of personality in Web-based distance education courses.
E-LEARNING SYSTEMS
In two articles, the World Wide Web (Parikh and Verma 2002) and Web-based pull technology and push technology (Tian 2001) are applied to fully operational system that supports education. Bargeron et al. (2001) apply asynchronous collaboration around multimedia to on-demand education, and Palau et al. (1999) develop a teachers evaluation tool. Schell and Burns (2002) present a repository of e-learning objectives for higher education, and Joia (2002) demonstrates a virtual environment that enabled an e-commerce class in a Brazilian school. Loebbecke and Powell (1999) assess the opportunities and risks of electronic publishing. Sivakumar and Robertson (2004) develop an integrated Web engine for online Internetworking education at Dalhousie University in Canada, and Ong et al. (2004) examine the factors affecting engineers acceptance of asynchronous e-learning systems in high-tech companies. Zhang and Zhou (2003) study the effect of interactive multimedia in e-learning, and Lehner et al. (2003) outline the wireless e-learning and communication environment at the University of Regensburg.
KNOWLEDGE MANAGEMENT IN EC
King et al. (2002) review the most important issues in knowledge management, and Burn (2000) extends knowledge management strategies for virtual organizations. Lee and Choi (2003) present an empirical study of knowledge management enablers, processes, and organizational performance with an integrative view, and Majchrzak et al. (2000) discuss a virtual team that uses a collaborative tool for interorganizational knowledge sharing.
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Appendix A: Current Electronic Commerce Research Grtter and Steurer (2000) discuss how knowledge management supported an online community of health-care professionals, and Pan et al. (2001) examine how intranet-based learning enhanced knowledge sharing for online learning centers. Zhao and Resh (2001) examine transformation of knowledge processes via Internet publishing, and Taher (2003) describes information seeking and knowledge work on the Web. Chua (2004) develops a knowledge management system architecture that seeks to bridge the gap between consultants and technologists, and Wang and Ariguzo (2004) illustrate an information schema for knowledge management with a student advising system. Subramani and Rajagopalan (2003) study knowledge sharing and influence in online social networks via viral marketing. Singh et al. (2003) adopt Web Services for knowledge management in e-marketplaces, and Yoon et al. (2005) adopt agent technology for company knowledge management.
P2P COMPUTING
Lethin (2003) analyzes technical and social components of P2P computing, and Schoder and Fischbach (2003) describe the prospects for P2P. Kwok et al. (2002) discuss the risks and opportunities in P2P technology business and service models, and Loo and Choi (2002) devise a P2P distributed selection algorithm for the Internet. Bhattacharjee et al. (2005) present an empirical analysis of the contribution of P2P sharing in improving the estimation of a product life cycle, and Asvanund et al. (2004) do the same for network externalities in P2P music sharing networks. Schmidt and Parashar (2004) present a design of a P2P approach to Web Service discovery with an experimental evaluation, and Arora et al. (2005) propose a framework CasPaCE as the P2P commercial digital contents exchange. Bailes and Templeton (2004) describe the issue of managing P2P security, and Loo (2003) discusses the future of P2P computing. Tan et al. (2005) design a P2P environment specifically for the application of a genetic algorithm.
REFERENCES
Anttiroiko, A., Building Strong E-Democracy: The Role of Technology in Developing Democracy for the Information Age, Communications of the ACM, Vol. 46, No. 9 (2003). Arora, G., M. Hanneghan, and M. Merabti, P2P Commercial Digital Content Exchange, Electronic Commerce Research and Applications, Vol. 4, No. 3 (2005). Astrom, J., Should Democracy Online Be Quick, Strong, or Thin? Communications of the ACM, Vol. 44, No. 1 (2001). Asvanund, A., K. Clay, R. Krishnan, and M. D. Smith, An Empirical Analysis of Network Externalities in Peer-to-Peer Music-Sharing Networks, Information Systems Research, Vol. 15, No. 2 (2004). Bailes, J. E., and G. F. Templeton, Managing P2P Security, Communications of the ACM, Vol. 47, No. 9 (2004). Bargeron, D., J. Grudin, A. Gupta, Asynchronous Collaboration Around Multimedia Applied to On-Demand Education, Journal of Management Information Systems, Vol. 18, No. 4 (2001). Becker, S. A., E-Government Usability for Older Adults, Communications of the ACM, Vol. 48, No. 2 (2005). Beynon-Davies, P., Constructing Electronic Government: The Case of the UK Inland Revenue, International Journal of Information Management, Vol. 25, No. 1 (2005). Bhatt, G. D., and J. Zaveri, The Enabling Role of Decision Support Systems in Organizational Learning, Decision Support Systems, Vol. 32, No. 3 (2002). Bhattacharjee, S., R. Gopal, K. Lertwachara, and J. R. Marsden, Using P2P Sharing Activity to Improve Business Decision Making: Proof of Concept for Estimating Product LifeCycle, Electronic Commerce Research and Applications, Vol. 4, No. 1 (2005). Bruckman, A., The Future of E-Learning Communities, Communications of the ACM, Vol. 45, No. 4 (2002). Burn, J. M., Knowledge Management Strategies for Virtual Organizations, Information Resources Management Journal, Vol. 13, No. 1 (2000). Chen, H., Digital Government: Technologies and Practices, Decision Support Systems, Vol. 34, No. 3 (2002). Chua, A., Knowledge Management System Architecture: A Bridge Between KM Consultants and Technologists, International Journal of Information Management, Vol. 24, No. 1 (2004). Clift, S., An Internet of Democracy, Communications of the ACM, Vol. 43, No. 11 (2000). Coppola, N. W., S. R. Hiltz, and N. G. Rotter, Becoming a Virtual Professor: Pedagogical Roles and Asynchronous Learning Networks, Journal of Management Information Systems, Vol. 19, No. 4 (2001). DeSanctis, G., M. Wright, and L. Jiang, Building a Global Learning Community, Communications of the ACM, Vol. 44, No. 12 (2001). Devadoss, P. R., S. L. Pan, and J. C. Huang, Structurational Analysis of E-Government Initiatives: A Case Study of SCO, Decision Support Systems, Vol. 34, No. 3 (2002). Emurian, H. H., The Consequences of E-Learning, Information Resources Management Journal, Vol. 14, No. 2 (2001). Erickson, J., and K. Siau, E-Ducation, Communications of the ACM, Vol. 46, No. 9 (2003). Evans J. R., and I. M. Haase, Online Business Education in the Twenty-First Century: An Analysis of Potential Target Markets, Internet Research, Vol. 11, No. 3 (2001). Folkers, D. A., Competing in the Marketspace: Incorporating Online Education into Higher EducationAn Organizational Perspective, Information Resources Management Journal, Vol. 18, No. 1 (2005).
Appendix A: Current Electronic Commerce Research Grnlund, A., Emerging Infrastructures for E-Democracy: In Search of Strong Inscriptions, e-Service Journal, Vol. 2, No. 1 (2002). Grove, J., ACM Statement on Voting Systems, Communications of the ACM, Vol. 47, No. 10 (2004). Grtter, R., and J. Steurer, Supporting Knowledge Management in an Online Community of Healthcare Professionalsthe Evimed Project, Electronic Markets, Vol. 10, No. 4 (2000). Haythornthwaite, C., Exploring Multiplexity: Social Network Structures in a Computer-supported Distance Learning Class, The Information Society, Vol. 17, No. 3 (2001). Hoffman, L. J., and L. Cranor, Internet Voting for Public Officials, Communications of the ACM, Vol. 44, No. 1 (2001). Jefferson, D., A. D. Rubin, B. Simons, and D. Wagner, Analyzing Internet Voting Security, Communications of the ACM, Vol. 47, No. 10 (2004). Joia, L. A., Analyzing a Web-Based E-Commerce Learning Community: A Case Study in Brazil, Internet Research, Vol. 12, No. 4 (2002). Jones, D. W., Auditing Elections, Communications of the ACM, Vol. 47, No. 10 (2004). Kaliontzoglou, A., P. Sklavos, T. Karantjias, and D. Polemi, A Secure E-Government Platform Architecture for Small to Medium Sized Public Organizations, Electronic Commerce Research and Applications, Vol. 4, No. 2 (2005). Karuppan, C. M., Web-based Teaching Materials: A Users Profile, Internet Research, Vol. 11, No. 2 (2001). Ke, W., and K. K. Wei, Successful E-Government in Singapore, Communications of the ACM, Vol. 47, No. 6 (2004). Kim, E. B., and M. J. Schniederjans, The Role of Personality in Web-based Distance Education Courses, Communications of the ACM, Vol. 47, No. 3 (2004). King, W. R., P. V. Marks Jr., and S. Mccoy, The Most Important Issues in Knowledge Management, Communications of the ACM, Vol. 45, No. 9 (2002). Kwok, S. H., K. R. Lang, and K. Y. Tam, Peer-To-Peer Technology Business and Service Models: Risks and Opportunities, Electronic Markets, Vol. 12, No. 3 (2002). Lang, K. R., and J. L. Zhao, The Role of Electronic Commerce in the Transformation of Distance Education, Journal of Organizational Computing & Electronic Commerce, Vol. 10, No. 2 (2000). Lee, H. S., and B. G. Choi, Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination, Journal of Management Information Systems, Vol. 20, No. 1 (2003). Lehner, F., H. Nosekabel, and H. Lehmann, Wireless E-Learning and Communication Environment: WELCOME at the University of Regensburg, e-Service Journal, Vol. 2, No. 3 (2003). Lethin, R., Technical and Social Components of Peer-To-Peer Computing, Communications of the ACM, Vol. 46, No. 2 (2003). Lin, F., and S. Lin, A Conceptual Model for Virtual Organizational Learning, Journal of Organizational Computing & Electronic Commerce, Vol. 11, No. 3 (2001). Loebbecke, C., and P. Powell, Electronic Publishing: Assessing Opportunities and Risks, International Journal of Information Management, Vol. 19, No. 4 (1999). Loo, A., and Y. K. Choi, A Peer-To-Peer Distributed Selection Algorithm for the Internet, Internet Research, Vol. 12, No. 1 (2002). Loo, A. W., The Future of Peer-to-Peer Computing, Communications of the ACM, Vol. 46, No. 9 (2003).
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Majchrzak, A., R. E. Rice, and N. King, Computer-Mediated Interorganizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool, Information Resources Management Journal, Vol. 13, No. 1 (2000). Marchionini, G., H. Samet, and L. Brandt, Digital Government, Communications of the ACM, Vol. 46, No. 1 (2003). Mohen, J., and J. Glidden, The Case for Internet Voting, Communications of the ACM, Vol. 44, No. 1 (2001). Montagna, J. M., A Framework for the Assessment and Analysis of Electronic Government Proposals, Electronic Commerce Research and Applications, Vol. 4, No. 3 (2005). Ong, C. S., J. Y. Lai, and Y. S. Wang, Factors Affecting Engineers Acceptance of Asynchronous E-Learning Systems in High-Tech Companies, Information and Management, Vol. 41, No. 6 (2004). Palau, C. E., J. C. Guerri, and M. Esteve, Instructional Uses of the WWW: An Evaluation Tool, World Wide Web, Vol. 2, No. 4 (1999). Pan, S. L., M. Hsieh, and H. Chen, Knowledge Sharing Through Intranet-Based Learning: A Case Study of an Online Learning Center, Journal of Organizational Computing & Electronic Commerce, Vol. 11, No. 3 (2001). Parikh, M., and S. Verma, Utilizing Internet Technologies to Support Learning: An Empirical Analysis, International Journal of Information Management, Vol. 22, No. 1 (2002). Phillips, D. M., and H. A. von Spakovsky, Gauging the Risks of Internet Elections, Communications of the ACM, Vol. 44, No. 1 (2001). Piccoli, G., and R. A. B. Ives, Web-based Virtual Learning Environments: A Research Framework and a Preliminary Assessment of Effectiveness in Basic IT Skills Training, MIS Quarterly, Vol. 25, No. 4 (2001). Poon, S., and X. Huang, Success at E-Governing: A Case Study of ESDlife in Hong Kong, Electronic Markets, Vol. 12, No. 4 (2002). Reddick, C. G., Empirical Models of E-Government Growth in Local Governments, e-Service Journal, Vol. 3, No. 2 (2004). Roy, J., E-Governance and International Relations: A Consideration of Newly Emerging Capacities in a MultiLevel World, Journal of Electronic Commerce Research, Vol. 6, No. 1 (2005). Schell, G. P., Universities Marginalize Online Courses, Communications of the ACM, Vol. 47, No. 7 (2004). Schell, G. P., and M. Burns, Merlot: A Repository of E-Learning Objects for Higher Education, e-Service Journal, Vol. 1, No. 2 (2002). Schmidt, C., and M. Parashar, A Peer-to-Peer Approach to Web Service Discovery, World Wide Web, Vol. 7, No. 2 (2004). Schoder, D., and K. Fischbach, Peer-To-Peer Prospects, Communications of the ACM, Vol. 46, No. 2 (2003). Singh, R., L. Iyer, and A. F. Salam, Web Service for Knowledge Management in E-Marketplaces, e-Service Journal, Vol. 3, No. 1 (2003). Sivakumar, S. C., and W. Robertson, Developing an Integrated Web Engine for Online Internetworking Education: A Case Study, Internet Research, Vol. 14, No. 2 (2004). Steyaert, J. C., Measuring the Performance of Electronic Government Services, Information and Management, Vol. 41, No. 3 (2004). Stoel, L., and K. H. Lee, Modeling the Effect of Experience on Student Acceptance of Web-Based Courseware, Internet Research, Vol. 13, No. 5 (2003).
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Appendix A: Current Electronic Commerce Research Warkentin, M., D. Gefen, P. A. Pavlou, and G. M. Rose, Encouraging Citizen Adoption of E-Government by Building Trust, Electronic Markets, Vol. 12, No. 3 (2002). Wimmer, M., A European Perspective Towards Online OneStop Government: The eGOV Project, Electronic Commerce Research and Applications, Vol. 1, No. 1 (2002). Yoon, V., B. Broome, R. Singh, and T. Guimaraes, Using Agent Technology for Company Knowledge Management, Information Resources Management Journal, Vol. 18, No. 2 (2005). Zhang, D., and L. Zhou, Enhancing E-Learning with Interactive Multimedia, Information Resources Management Journal, Vol. 16, No. 4 (2003). Zhang, D., J. L. Zhao, L. Zhou, and J. F. Nunamaker, Jr., Can E-Learning Replace Classroom Learning? Communications of the ACM, Vol. 47, No. 5 (2004). Zhao, J. L., and V. H. Resh, Internet Publishing and Transformation of Knowledge Processes, Communications of the ACM, Vol. 44, No. 12 (2001).
Strejcek, G., and M. Theil, Technology Push, Legislation Pull? E-Government in the European Union, Decision Support Systems, Vol. 34, No. 3 (2002). Subramani, M. R., and B. Rajagopalan, Knowledge-Sharing and Influence in Online Social Networks via Viral Marketing, Communications of the ACM, Vol. 46, No. 12 (2003). Taher, M., Web Work: Information Seeking and Knowledge Work on the World Wide Web, Information Resources Management Journal, Vol. 16, No. 1 (2003). Tan, K. C., M. L. Wang, and W. Peng, A P2P Genetic Algorithm Environment for the Internet, Communications of the ACM, Vol. 48, No. 4 (2005). Tian, S., The World Wide Web: A Vehicle to Develop Interactive Learning and Teaching Applications, Internet Research, Vol. 11, No. 1 (2001). Vriens, D., and J. Achterbergh, Planning Local E-Government, Information Systems Management, Vol. 21, No. 1 (2004). Wang, S., and G. Ariguzo, Knowledge Management Through the Development of Information Schema, Information and Management, Vol. 41, No. 4 (2004).
ADOPTION OF M-COMMERCE
Kleijnen et al. (2004) explain consumer adoption of wireless services, and Pagani (2004) studies the determinants of adoption of third-generation mobile multimedia services. Sarker and Wells (2003) survey mobile handheld device use and adoption. Cheong and Park (2005) examine mobile Internet acceptance in Korea, and Okazaki (2005) interviews MNC senior executives to determine their attitudes on mobile advertising. Nicopolitidis et al. (2004) assess the economics of wireless networks, and Pitknen et al. (2003) present the legal challenges of the mobile Internet. Strader and Inapudi (2004) study user perceptions of mobile and online channels for purchasing financial products, and Ruhi and Turel (2005) examine the role of mobile technologies in supply chain management. Scharl et al. (2005) look at diffusion and success factors of mobile marketing, and Sun (2003) elicits the information requirement in m-commerce. Zhang and Prybutok (2005) present the differences in the mobile communication markets of China, the United States, and Europe.
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M-COMMERCE TECHNOLOGIES
Chan et al. (2002) study the usability of m-commerce across three platforms: WAP-enabled mobile phone, Palm OS-based wireless PDA, and pocket PCs running Windows CE operating systems. Raisinghani (2001) reviews Wireless Application Protocol (WAP) applications as a transitional technology of m-commerce, and Wen and Gyires (2002) examine the impact of WAP on m-commerce security. Barnes (2002b) takes a strategic perspective in reviewing the provision of services via the WAP, and Bertele et al. (2002) empirically study performance of the B2C WAP application in Italy. Hung et al. (2003) present the critical factors associated with the adoption of WAP services in mobile commerce in Taiwan. Imielinski and Navas (1999) review GPS-based geographical addressing, routing, and resource discovery, and Tewari et al. (2003) propose personalized location-based brokering using an agent-based intermediary architecture. Chanson and Cheung (2001) propose the design and implementation of PKI-based infrastructure for m-commerce. Lee and Benbasat (2003) propose seven interface design elements of m-commerce, and Barnes (2003) examines the state of art of the location-based services. Rao and Minakakis (2003) discuss the evolution of mobile location-based services, and Venkatesh et al. (2003) elaborate on the usability of m-commerce. Maamar et al. (2004) propose an environment called E-CWE that helps the design and development of m-commerce, and Juul and Jorgensen (2003) analyze the security hole in WAP. Barnes and Huff (2003) explain Japans wireless Internet experience with the iMode platform.
REFERENCES
Alanko, T., M. Kojo, M. Liljeberg, and K. Raatikainen, Mobile Access to the Internet: A Mediator-Based Solution, Internet Research, Vol. 9, No. 1 (1999). Allen, J. P., The Evolution of New Mobile Applications: A Sociotechnical Perspective, International Journal of Electronic Commerce, Vol. 8, No. 1 (2003). Baldi, S., and H. P. Thaung, The Entertaining Way to M-Commerce: Japans Approach to the Mobile Internet A Model for Europe? Electronic Markets, Vol. 12, No. 1 (2002). Banavar, G., and A. Bernstein, Software Infrastructure and Design Challenges for Ubiquitous Computing Applications, Communications of the ACM, Vol. 45, No. 12 (2002).
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Appendix A: Current Electronic Commerce Research Jonason, A., and G. Eliasson, Mobile Internet Revenues: An Empirical Study of the I-Mode Portal, Internet Research, Vol. 11, No. 4 (2001). Juul, N. C., and N. Jrgensen, The Security Hole in WAP: An Analysis of the Network and Business Rationales Underlying a Failure, International Journal of Electronic Commerce, Vol. 7, No. 4 (2003). Kavassalis, P., N. Spyropoulou, D. Drossos, E. Mitrokostas, G. Gikas, and A. Hatzistamatiou, Mobile Permission Marketing: Framing the Market Inquiry, International Journal of Electronic Commerce, Vol. 8, No. 1 (2003). Kleijnen, M., K. de Ruyter, and M. Wetzels, Consumer Adoption of Wireless Services: Discovering the Rules, While Playing the Game, Journal of Interactive Marketing, Vol. 18, No. 2 (2004). Kreyer, N., K. Pousttchi, and K. Turowski, Mobile Payment Procedures: Scope and Characteristics, e-Service Journal, Vol. 2, No. 3 (2003). Kwon, O. B., and N. Sadeh, Applying Case-Based Reasoning and Multi-Agent Intelligent System to Context-Aware Comparative Shopping, Decision Support Systems, Vol. 37, No. 2 (2004). Lee, Y. E., and I. Benbasat, Interface Design for Mobile Commerce, Communications of the ACM, Vol. 46, No. 12 (2003). Lee, Y. S., J. W. Kim, I. S. Lee, and H. Kim, A Cross-Cultural Study on the Value Structure of Mobile Internet Usage: Comparison between Korea and Japan, Journal of Electronic Commerce Research, Vol. 3, No. 4 (2002). Liao, Z., and M. T. Cheung, Challenges to Internet E-Banking, Communications of the ACM, Vol. 46, No. 12 (2003). Lyytinen, K., and Y. Yoo, Issues and Challenges in Ubiquitous Computing, Communications of the ACM, Vol. 45, No. 12 (2002). Maamar, Z., An M-Commerce Environment Based on Software Agents, Electronic Markets, Vol. 12, No. 4 (2002). Maamar, Z., and W. Mansoor, Design and Development of a Software Agent-Based and Mobile Service-oriented Environment, e-Service Journal, Vol. 2, No. 3 (2003). Maamar, Z., H. Yahyaoui, and W. Mansoor, Design and Development of an M-Commerce Environment: The E-CWE Project, Journal of Organizational Computing and Electronic Commerce, Vol. 14, No. 4 (2004). Maclnnes, I., J. Moneta, J. Caraballo, and D. Sarni, Business Models for Mobile Content: The Case of M-Games, Electronic Markets, Vol. 12, No. 4 (2002). Malladi, R., and D. P. Agrawal, Current and Future Applications of Mobile and Wireless Networks, Communications of the ACM, Vol. 45, No. 10 (2002). Mallat, N., M. Rossi, and V. K. Tuunainen, Mobile Banking Services, Communications of the ACM, Vol. 47, No. 5 (2004). McGinity, M., RFID: Is This Game of Tag Fair Play? Communications of the ACM, Vol. 47, No. 1 (2004). McGinity, M., Weaving a Wireless Safety Net, Communications of the ACM, Vol. 47, No. 9 (2004). Misra, S. K., and N. Wickamasinghe, Security of a Mobile Transaction: A Trust Model, Electronic Commerce Research, Vol. 4, No. 4 (2004). Nicopolitidis, P., G. Papadimitriou, M. S. Obaidat, and A. S. Pomportsis, The Economics of Wireless Networks, Communications of the ACM, Vol. 47, No. 4 (2004).
Barnes, S. J., Location-Based Services: The State of the Art, e-Service Journal, Vol. 2, No. 3 (2003). Barnes, S. J., The Mobile Commerce Value Chain: Analysis and Future Developments, International Journal of Information Management, Vol. 22, No. 2 (2002a). Barnes, S. J., Provision of Services via the Wireless Application Protocol: A Strategic Perspective, Electronic Markets, Vol. 12, No. 1 (2002b). Barnes, S. J., and S. L. Huff, Rising Sun: iMode and the Wireless Internet, Communications of the ACM, Vol. 46, No. 11 (2003). Bell, G., and J. Gemmell, A Call for the Home Media Network, Communications of the ACM, Vol. 45, No. 7 (2002). Bertele, U., A. Rangone, and F. Renga, Mobile Internet: An Empirical Study of B2C WAP Applications in Italy, Electronic Markets, Vol. 12, No. 1 (2002). Brown, I., Z. Cajee, D. Davies, and S. Stroebel, Cell Phone Banking: Predictors of Adoption in South AfricaAn Exploratory Study, International Journal of Information Management, Vol. 23, No. 5 (2003). Chae, M., and J. Kim, Whats So Different About the Mobile Internet? Communications of the ACM, Vol. 46, No. 12 (2003). Chae, M. H., J. W. Kim, H. Y. Kim, and R. Ryu, Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation, Electronic Markets, Vol. 12, No. 1 (2002). Chan, S. S., X. Fang, and J. Nrzezinski, Usability for Mobile Commerce Across Multiple Form Factors, Journal of Electronic Commerce Research, Vol. 3, No. 3 (2002). Chanson, S. T., and T. W. Cheung, Design and Implementation of a PKI-based End-to-End Secure Infrastructure for Mobile E-Commerce, World Wide Web, Vol. 4, No. 4 (2001). Cheong, J. H., and M. Park, Mobile Internet Acceptance in Korea, Internet Research, Vol. 15, No. 2 (2005). Coursaris, C., and K. Hassanein, Understanding M-Commerce: A Consumer-Centric Model, Quarterly Journal of Electronic Commerce, Vol. 3, No. 3 (2002). Fano, A., and A. Gershman, The Future of Business Services in the Age of Ubiquitous Computing, Communications of the ACM, Vol. 45, No. 12 (2002). Frolick, M. N., and L. Chen, Assessing M-Commerce Opportunities, Information Systems Management, Vol. 21, No. 2 (2004). Grudin, J., Group Dynamics and Ubiquitous Computing, Communications of the ACM, Vol. 45, No. 12 (2002). Guan, S., C. S. Ngoo, and F. Zhu, Handy Broker: An Intelligent Product-Brokering Agent for M-Commerce Applications with User Preference Tracking, Electronic Commerce Researchand Applications, Vol. 1, No. 3 (2002). Herzberg, A., Payments and Banking with Mobile Personal Devices, Communications of the ACM, Vol. 46, No. 5 (2003). Hung, S. Y., C. Y. Ku, and C. M. Chang, Critical Factors of WAP Services Adoption: An Empirical Study, Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Imielinski, T., and J. C. Navas, GPS-Based Geographic Addressing, Routing, and Resource Discovery, Communications of the ACM, Vol. 42, No. 4 (1999). Jarvenpaa, S. L., K. R. Lang, Y. Takeda, and V. K. Tuunainen, Mobile Commerce at Crossroads, Communications of the ACM, Vol. 46, No. 12 (2003). Jessup L. M., and D. Robey, The Relevance of Social Issues in Ubiquitous Computing Environments, Communications of the ACM, Vol. 45, No. 12 (2002).
Appendix A: Current Electronic Commerce Research Ogawara S., J. C. H. Chen, and P. P. Chong, Mobile Commerce: The Future Vehicle of E-Payment in Japan? Journal of Internet Commerce, Vol. 1, No. 3 (2002). Okazaki, S., Mobile Advertising Adoption by Multinationals: Senior Executives Initial Responses, Internet Research, Vol. 15, No. 2 (2005). Pagani, M., Determinants of Adoption of Third Generation Mobile Multimedia Services, Journal of Interactive Marketing, Vol. 18, No. 3 (2004). Pancake, C., The Ubiquitous Beauty of User-Aware Software, Communications of the ACM, Vol. 44, No. 3 (2001). Pitknen, O., M. Mntyl, M. Vlimki, and J. Kemppinen, Assessing Legal Challenges on the Mobile Internet, International Journal of Electronic Commerce, Vol. 8, No. 1 (2003). Raisinghani, M. S., WAP: Transitional Technology for MCommerce, Information Systems Management, Vol. 18, No. 3 (2001). Rao, B., and L. Minakakis, Evolution of Mobile Location-Based Services, Communications of the ACM, Vol. 46, No. 12 (2003. Roussos, G., D. Peterson, and U. Patel, Mobile Identity Management: An Enacted View, International Journal of Electronic Commerce, Vol. 8, No. 1 (2003). Rubin, A. D., Wireless Networking Security, Communications of the ACM, Vol. 46, No. 5 (2003). Ruhi, U., and O. Turel, Driving Visibility, Velocity and Versatility: The Role of Mobile Technologies in Supply Chain Management, Journal of Internet Commerce, Vol. 4, No. 3 (2005). Sarker, S., and J. D. Wells, Understanding Mobile Handheld Device Use and Adoption, Communications of the ACM, Vol. 46, No. 12 (2003). Scharl, A., A. Dickinger, and J. Murphy, Diffusion and Success Factors of Mobile Marketing, Electronic Commerce Research and Applications, Vol. 4, No. 2 (2005).
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Shin, B., and H. G. Lee, Ubiquitous Computing-Driven Business Models: A Case of SK Telecoms Financial Services, Electronic Markets, Vol. 15, No. 1 (2005). Stafford, T. F., and M. L. Gillenson, Mobile Commerce: What It Is and What It Could Be, Communications of the ACM, Vol. 46, No. 12 (2003). Strader, T. J., and A. Inapudi, User Perceptions of Mobile and Online Channels for Purchasing Financial Products, Journal of Internet Commerce, Vol. 3, No. 1 (2004). Sun, J., Information Requirement Elicitation in Mobile Commerce, Communications of the ACM, Vol. 46, No. 12 (2003). Tarasewich, P., Designing Mobile Commerce Applications, Communications of the ACM, Vol. 46, No. 12 (2003). Tewari, G., J. Youll, and P. Maes, Personalized Location-Based Brokering Using an Agent-Based Intermediary Architecture, Decision Support Systems, Vol. 34, No. 2 (2003). Varshney, U., R. Vetter, and F. Renga, Emerging Mobile and Wireless Networks, Communications of the ACM, Vol. 43, No. 6 (2000). Venkatesh, V., V. Ramesh, and A. P. Massey, Understanding Usability in Mobile Commerce, Communications of the ACM, Vol. 46, No. 12 (2003). Vetter, R., The Wireless Web, Communications of the ACM, Vol. 44, No. 3 (2001). Wen, H. J., and T. Gyires, The Impact of Wireless Application Protocol (WAP) on M-Commerce Security, Journal of Internet Commerce, Vol. 1, No. 3 (2002). Yuan, Y., and B. Detlor, Intelligent Mobile Crisis Response Systems, Communications of the ACM, Vol. 48, No. 2 (2005). Zhang, X., and V. R. Prybutok, How the Mobile Communication Markets Differ in China, the U.S., and Europe, Communications of the ACM, Vol. 48, No. 3 (2005).
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Appendix A: Current Electronic Commerce Research and incomplete information, and Babaioff and Walsh (2005) design an auction mechanism that is incentivecompatible, budget-balanced, yet highly efficient for supply chain formation. Bapna (2002) studies the optimal design of the online auction channel with analytical, empirical, and computational insights. Fontoura et al. (2005) propose a flexible architecture of decentralized P2P auction, and Ho (2004) constructs a topology model based only on operational data without any expert knowledge of the specific auction market. Strobel (2001) demonstrates the importance of designing roles and protocols of electronic negotiations to better organize the negotiation. Terwiesch et al. (2005) present a formal model of online haggling for a name-your-own-price retailer and buyers, and Tallroth (2004) proposes continuous trading in thin private value markets through a multiple-quote double auction.
PERFORMANCE OF AUCTIONS
Katok and Roth (2004) use experiments to compare Dutch auctions of homogeneous goods with increasing returns, and Easley and Tenorio (2004) evaluate the performance of jump bidding strategies in Internet auctions. Heyman et al. (2004) develop experiments on the effect of opponents and quasi-endowment on product valuations in auctions, and Mllenberg (2004) studies the attitude, motives, and behaviors of Internet auction customers through empirical means. Baker (2002) proposes a framework for estimating the benefits of using auctions in revenue management, and Rafaeli and Noy (2002) simulate and experiment on the effect of social facilitation by online auction. Standifird (2002) studies the importance of reputation type by comparing the closing price of three online auction sites: CNET, eBay, and Amazon.com. Bapna et al. (2004) present empirical results analyzing the impact of user heterogeneity on electronic auction market design.
APPLICATION OF AUCTIONS
Wang et al. (2002) study the online auction sites in Taiwan in terms of products, auction rules, and trading types, and Zimmerman et al. (1999) propose a Web-based platform for experimental investigation of an electric power auction. For the management of grid and network computing architecture, Bhargava and Sundaresan (2004) propose a contingent bid auction to manage availability, commitment, and pricing, and Afche and Mendelson (2004) devise a general structure that augments pricing and priority auction in the queuing system. Hann and Terwiesch (2003) measure the frictional costs of online transactions for the case of the name-your-own-price channel, and Spann et al. (2004) also measure willingness-to-pay. Bruce et al. (2004) investigate seller rating, price, and default in online auctions theoretically and empirically, and Blecker et al. (2004) discuss auction-based variety formation and steering for mass customization. Tucker and Massad (2004) examine the effect of Buy-It-Now pricing in online auctions, and Kauffman and Wood (2005) examine the effect of reserve price shilling on final bid prices in online auctions based on 10,260 eBay auctions. Townsend and Bennett (2003) describe living and bidding in an auction economy, and Jeong et al. (2003) suggest a framework of intelligent cyber logistics using reverse auctions.
COMPLEX AUCTIONS
Bichler (2000) analyzes the performance of multiattribute auctions in an experimental setting, and Bapna et al. (2001) compare the performance of Vickreys second-price auction with the performance of traditional English-auction mechanisms for a multi-item online auction setting. Gnlk et al.
Appendix A: Current Electronic Commerce Research (2005) identify the Branch-and-Price algorithm and new test problems for combinatorial auctions like the spectrum auction. Sandholm (2000) presents a winner determination method designed for combinatorial auctions, and Pekec and Rothkopf (2003) discuss the design of combinatorial auctions from the perspective of computa tional complexity of winner determination and cooperation among competitors. Ono et al. (2003) propose an algorithm to reduce the computational complexity of winner determination for a combinatorial ascending auction where the bidding agents could place a bid for a combination of items at an arbitrary time via the Internet. Kelly (2000) proposes a combinatorial auction procedure with multiple winners, named PAUSE, for the assignment of universal service, and Sandholm et al. (2005) propose a fast optimal algorithm for winner determination of combinatorial auction, named CABOB, and compares it with the CPLEX algorithm. Teich et al. (1999b) design an algorithm for a multi-unit auction for Web implementation and Kothari et al. (2005) present an approximately efficient and approximately strategy-proof auction mechanism for a single-good multiunit allocation problem. Iwasaki et al. (2005) present a robust open ascending-price multiunit auction protocol for use against fictitious name bids, and Hkmies et al. (2003) compare the traditional English clock auction with the Web-based auction in a multiple unit environment. Teich et al. (1999a) develop simple multiple-issue algorithms and heuristics for the electronic auction. Kwasnica et al. (2005) present a design for multiobjective auctions and evaluate its performance using experimental means, and Mishra et al. (2005) evaluate the performance of two multiobjective auctions (sequential and simultaneous). Parkes and Kalagnanam (2005) design models for iterative multiattribute procurement auctions. Beil and Wein (2003) construct an inverse-optimization-based auction mechanism to support a multiattribute RFQ process. Bansal and Garg (2005) propose simultaneous independent online auctions with discrete bid increments, and Kwon et al. (2005) propose iterative combinatorial auctions with bidder-determined combinations. Wurman et al. (2004) analyze price trajectories in combinatorial auctions with proxy bidding, and Yokoo et al. (2005) propose a robust double auction protocol against fictitious name bids.
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BIDDER BEHAVIOR
Stafford and Stern (2002) study consumer bidding behavior on Internet auction sites and the reasons why consumers use auction sites like eBay, and Standifird et al. (2004) evaluate the impact of eBays Buy-It-Now function on bidder behavior. Hayne et al. (2003) empirically analyze the behavior of the bidder who wins the auction on eBay, and Ward and Clark (2002) present a particular study based on an eBay Pokmon card market case. Womseok (2002) compares the winners curse in two types of electronic auctions: C2C and B2C. Carr (2003) discusses how the costly bid evaluation is regarded as a factor in an unsuccessful bid, and Snir and Hitt (2003) present and analyze a theoretical model of costly bidding in online markets for software development services. Reeves et al. (2005) explore bidding strategies for market-based scheduling with the case of separate, simultaneous markets for individual time slots, and Bapna et al. (2003) demonstrate a simulation platform to replicate online Yankee auctions and analyze auctioneers and bidders strategies. Burmester et al. (2004) apply the notion of uncoercibility, which was introduced in e-voting systems to deal with the coercion of voters, to e-bidding games, and Kitts and Leblanc (2004) use pay-per-click auctions to sell positions in a search engine, with a trading agent designed to create a look-ahead plan of its desired bids. Ding et al. (2005) use an experiment to study and analyze emotional bidders behavior in a Priceline-like reverse auction. Vishwanath (2004) empirically explores the use of heuristics and information cues by bidders in online auctions, and Deltas and Engelbrecht-Wiggans (2005) present an equilibrium explanation for the persistence of nave bidding. Dholakia (2005) analyzes the usefulness of bidders reputation ratings to sellers in online auctions, and Kittsteiner and Moldovanu (2005) analyze the priority auctions and queue disciplines that depend on processing time. Elmaghraby (2003) highlights the importance of ordering in sequential auctions, and Cliff (2003) uses a genetic algorithm to find optimal parameter values for trading agents that operate in virtual online auctions.
SECURITY IN E-AUCTIONS
Liao and Hwang (2001) propose a fair and privacy-preserved protocol for sealed-bid auctions, and Wang et al. (2001) propose a designing mechanism for e-commerce security with an example from sealed-bid auctions. Ba et al. (2003) present a cryptographic protocol with a semitrusted auctioneer that satisfies various requirements of fairness and privacy.
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Appendix A: Current Electronic Commerce Research Ivanova-Stenzel, R., and T. C. Salmon, Entry Fees and Endogenous Entry in Electronic Auctions, Electronic Markets, Vol. 14, No. 3 (2004). Iwasaki, A., M. Yokoo, and K. Terada, A Robust Open Ascending-Price Multi-Unit Auction Protocol Against FalseName Bids, Decision Support Systems, Vol. 39, No. 1 (2005). Jeong, W. S., S. G. Han, and G. S. Jo, Intelligent Cyber Logistics Using Reverse Auction in Electronic Commerce, Journal of Organizational Computing and Electronic Commerce, Vol. 13, No. 34 (2003). Joshi, N., K. Thakore, and S. Y. W. Su, IntelliBid: An EventTrigger-Rule-Based Auction System over the Internet, World Wide Web, Vol. 7, No. 2 (2004). Katok, E., and A. E. Roth, Auctions of Homogeneous Goods with Increasing Returns: Experimental Comparison of Alternative Dutch Auctions, Management Science, Vol. 50, No. 8 (2004). Kauffman, R. J., and C. A. Wood, The Effects of Shilling on Final Bid Prices in Online Auctions, Electronic Commerce Research and Applications, Vol. 4, No. 1 (2005). Kehagias, D. D., A. L. Symeonidis, and P. A. Mitkas, Designing Pricing Mechanisms for Autonomous Agents Based on BidForecasting, Electronic Markets, Vol. 15, No. 1 (2005). Kelly, F., A Combinatorial Auction with Multiple Winners for Universal Service, Management Science, Vol. 46, No. 4 (2000). Kersten, G. E., and S. J. Noronha, WWW-Based Negotiation Support: Design, Implementation, and Use, Decision Support Systems, Vol. 25, No. 2 (1999). Kitts, B., and B. Leblanc, Optimal Bidding on Keyword Auctions, Electronic Markets, Vol. 14, No. 3 (2004). Kittsteiner, T., and B. Moldovanu, Priority Auctions and Queue Disciplines That Depend on Processing Time, Management Science, Vol. 51, No. 2 (2005). Kothari, A., D. C. Parkes, and S. Suri, ApproximatelyStrategyproof and Tractable Multiunit Auctions, Decision Support Systems, Vol. 39, No. 1 (2005). Kwasnica, A. M., J. O. Ledyard, D. Porter, and C. DeMartini, A New and Improved Design for Multiobject Iterative Auctions, Management Science, Vol. 51, No. 3 (2005). Kwon, R. H., G. Anandalingam, and L. H. Ungar, Iterative Combinatorial Auctions with Bidder-Determined Combinations, Management Science, Vol. 51, No. 3 (2005). Lee, K. J., Y. S. Jang, and J. K. Lee, Time Bound Negotiation Framework for Electronic Commerce Agents, Decision Support Systems, Vol. 28, No. 4 (2000). Leloup, B., and L. Deveaux, Dynamic Pricing on the Internet: Theory and Simulations, Electronic Commerce Research, Vol. 1, No. 3 (2001). Li, C., S. Chawla, U. Rajan, and K. Sycara, Mechanism Design for Coalition Formation and Cost Sharing in Group-Buying Markets, Electronic Commerce Research and Applications, Vol. 3, No. 4 (2004). Liao, G., and J. J. Hwang, A Fair and Privacy-Preserved Protocol for Sealed-Bid Auctions, Electronic Markets, Vol. 11, No. 3 (2001). Lin, F., and K. Y. Chang, A Multiagent Framework for Automated Online Bargaining, IEEE Intelligent Systems, Vol. 10, No. 4 (2001). Lin, R. J., and S-C. T. Chou, Mediating a Bilateral Multi-Issue Negotiation, Electronic Commerce Research and Applications, Vol. 3, No. 2 (2004). Liu, H., S. Wang, and F. Teng, Real-Time Multi-Auctions and the Agent-Support, Journal of Electronic Commerce Research, Vol. 1, No. 4 (2000).
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Mishra, D., S. S. Reddy, and D. Veeramani, Performance Evaluation of Multi-Object Auctions, Electronic Commerce Research, Vol. 5, No. 2 (2005). Mllenberg, A., Internet Auctions in Marketing: The Consumer Perspective, Electronic Markets, Vol. 14, No. 4 (2004). Ono, C., S. Nishiyama, and H. Horiuchi, Reducing Complexity in Winner Determination for Ascending Auctions, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Parkes, D. C., and J. Kalagnanam, Models for Iterative Multiattribute Procurement Auctions, Management Science, Vol. 51, No. 3 (2005). Pekec, A., and M. H. Rothkopf, Combinatorial Auction Design, Management Science, Vol. 49, No. 11 (2003). Pinker, E. J., A. Seidmann, and Y. Vakrat, Managing Online Auctions: Current Business and Research Issues, Management Science, Vol. 49, No. 11 (2003). Porter, R., and Y. Shoham, On Cheating in Sealed-Bid Auctions, Decision Support Systems, Vol. 39, No. 1 (2005). Rafaeli, S., and A. Noy, Online Auctions, Messaging, Communication and Social Facilitation: A Simulation and Experimental Evidence, European Journal of Information Systems, Vol. 11, No. 3 (2002). Reeves, D. M., M. P. Wellman, J. K. MacKie-Mason, and A. Osepayshvili, Exploring Bidding Strategies for Market-Based Scheduling, Decision Support Systems, Vol. 39, No. 1 (2005). Roberts, B., and A. Koumpis, Use of Ontologies to Support the Situation Room Metaphor as an Auction Engine for Corporate Information and Knowledge Exchange, Electronic Markets, Vol. 15, No. 1 (2005). Sandholm, T., Approaches to Winner Determination in Combinatorial Auctions, Decision Support Systems, Vol. 28, No. 12 (2000). Sandholm, T., Automated Negotiation, Communications of the ACM, Vol. 42, No. 3 (1999). Sandholm, T., S. Suri, A. Gilpin, and D. Levine, CABOB: A Fast Optimal Algorithm for Winner Determination in Combinatorial Auctions, Management Science, Vol. 51, No. 3 (2005). Snir, E. M., and L. M. Hitt, Costly Bidding in Online Markets for IT Services, Management Science, Vol. 49, No. 11 (2003). Spann, M., B. Skiera, and B. Schfers, Measuring Individual Frictional Costs and Willingness-to-Pay via Name-YourOwn-Price Mechanisms, Journal of Interactive Marketing, Vol. 18, No. 4 (2004). Stafford, M. R., and B. Stern, Consumer Bidding Behavior on Internet Auction Sites, International Journal of Electronic Commerce, Vol. 7, No. 1 (2002). Standifird, S. S., Online Auctions and the Importance of Reputation Type, Electronic Markets, Vol. 12, No. 1 (2002). Standifird, S. S., M. R. Roelofs, and Y. Durham, The Impact of eBays Buy-It-Now Function on Bidder Behavior, International Journal of Electronic Commerce, Vol. 9, No. 2 (2004). Stone, P., and A. Greenwald, The First International Trading Agent Competition: Autonomous Bidding Agents, Electronic Commerce Research, Vol. 5, No. 2 (2005). Strobel, M., Design of Roles and Protocols for Electronic Negotiations, Electronic Commerce Research, Vol. 1, No. 3 (2001). Strobel, M., On Auctions as the Negotiation Paradigm of Electronic Markets, Electronic Markets, Vol. 10, No. 1 (2000).
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Appendix A: Current Electronic Commerce Research Vulkan, N., and C. Preist, Automated Trading in Agent-Based Markets for Communication Bandwidth, International Journal of Electronic Commerce, Vol. 7, No. 4 (2003). Wang, K.,T. G. Eric, and C.Tai, A Study of Online Auction Sites in Taiwan: Product, Auction Rule, and Trading Type, International Journal of Information Management, Vol. 22, No. 2 (2002). Wang, W., Z. Hidvegi, and A. B. Whinston, Designing Mechanisms for E-Commerce Security: An Example from Sealed-bid Auctions, International Journal of Electronic Commerce, Vol. 6, No. 2 (2001). Ward, S. G., and J. M. Clark, Bidding Behavior in Online Auctions: An Examination of the eBay Pokmon Card Market, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Womseok, O., C2C Versus B2C: A Comparison of the Winners Curse in Two Types of Electronic Auctions, International Journal of Electronic Commerce, Vol. 6, No. 4 (2002). Wurman, P. R., J. Zhong, and G. Cai, Computing Price Trajectories in Combinatorial Auctions with Proxy Bidding, Electronic Commerce Research and Applications, Vol. 3, No. 4 (2004). Yokoo, M., Y. Sakurai, and S. Matsubara, Robust Double Auction Protocol Against False-Name Bids, Decision Support Systems, Vol. 39, No. 2 (2005). Zimmerman, R. D., R. J. Thomas, D. Gan, and C. Murillo-Sanchez, A Web-Based Platform for Experimental Investigation of Electronic Power Auctions, Decision Support Systems, Vol. 24, No. 34 (1999).
Tallroth, E., Continuous Trading in Thin Private Value Markets: The Multiple-Quote Double Auction, Electronic Markets, Vol. 14, No. 3 (2004). Teich, J., H. Wallenius, and J. Wallenius, Multiple-Issue Auction and Market Algorithms for the World Wide Web, Decision Support Systems, Vol. 26, No. 1 (1999a). Teich, J., H. Wallenius, J. Wallenius, and A. Zaitsev, A Multiple Unit Auction Algorithm: Some Theory and a Web Implementation, Electronic Markets, Vol. 9, No. 3 (1999b). Teich, J., H. Wallenius, J. Wallenius, and A. Zaitsev, Designing Electronic Auctions: An Internet-Based Hybrid Procedure Combining Aspects of Negotiations and Auctions, Electronic Commerce Research, Vol. 1, No. 3 (2001). Terwiesch, C., S. Savin, and I. H. Hann, Online Haggling at a Name-Your-Own-Price Retailer: Theory and Application, Management Science, Vol. 51, No. 3 (2005). Townsend, A. M., and J. T. Bennett, Viewpoint: Living and Bidding in an Auction Economy, Communications of the ACM, Vol. 46, No. 12 (2003). Tucker, J. M., and V. J. Massad, Effect of Buyer and Seller Experience on Buy-It-Now Pricing, Journal of Internet Commerce, Vol. 3, No. 2 (2004). Vishwanath, A., An Empirical Investigation into the Use of Heuristics and Information Cues by Bidders in Online Auctions, Electronic Markets, Vol. 14, No. 3 (2004).
EC SECURITY DESIGN
Hsieh and Tseng (2004) present perceptual digital watermarking for image authentication in e-commerce, and Rhrig and Knorr (2004) introduce a method named POSeM for security analysis of e-business processes. Onieva et al. (2004) propose agent-mediated nonrepudiation protocols, and Koch and Mslein (2005) argue for the need for global identity management in e-commerce and collaboration. Perrig et al. (2004) review the state of the art of security in wireless sensor networks and suggest a future direction of research, and Pietro and Mancini (2003) discuss security and privacy issues of handheld and wearable wireless devices. Guan and Yang (2004) propose a scheme named Secure Agent Data Integrity Shield for the security of mobile agents.
Appendix A: Current Electronic Commerce Research Chin (1999) describes methods for establishing confidence design for security, and Yau et al. (2003) illustrate a secure infrastructure for e-course delivery. Mercuri (2003) applies the cost-benefit analysis to the assessment of computer-related risks. Blundo et al. (2005) present a protocol of secure e-coupons, and Bailes and Templeton (2004) discuss security policy for P2P.
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REFERENCES
Backhouse, J., C. Hsu, and A. McDonnell, Toward Public-Key Infrastructure Interoperability, Communications of the ACM, Vol. 46, No. 6 (2003). Bailes, J. E., and G. F. Templeton, Managing P2P Security, Communications of the ACM, Vol. 47, No. 9 (2004). Basden, A., E. Bell, and D.W. Chadwick, Knowledge Issues Raised in Modeling Trust in a Public Key Infrastructure, Expert Systems, Vol. 18, No. 5 (2001). Basu, A., and S. Muylle, Authentication in E-Commerce, Communications of the ACM, Vol. 46, No. 12 (2003). Blundo, C., S. Cimato, and A. De Bonis, Secure E-Coupons, Electronic Commerce Research, Vol. 5, No. 1 (2005). Cavusoglu, H., B. Mishra, and S. Raghunathan, A Model for Evaluating IT Security Investments, Communications of the ACM, Vol. 47, No. 7 (2004). Cavusoglu, H., B. Mishra, and S. Raghunathan, The Value of Intrusion Detection Systems in Information Technology Security Architecture, Information Systems Research, Vol. 16, No. 1 (2005). Chang, K. A., B. R. Lee, and T. Y. Kim, Open Authentication Model Supporting Electronic Commerce in Distributed Computing, Electronic Commerce Research, Vol. 2, No. 12 (2002). Chin, S. K., High-Confidence Design for Security, Communications of the ACM, Vol. 42, No. 7 (1999). Cho, S., C. Han, D. H. Han, and H. I. Kim, Web-Based Keystroke Dynamics Identity Verification Using Neural Network, Journal of Organizational Computing & Electronic Commerce, Vol. 10, No. 4 (2000). Durst, R., T. Champion, B. Witten, Testing and Evaluating Computer Intrusion Detection Systems, Communications of the ACM, Vol. 42, No. 7 (1999).
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Appendix A: Current Electronic Commerce Research Klang, M., Who Do You Trust? Beyond Encryption, Secure E-Business, Decision Support Systems, Vol. 31, No. 3 (2001). Koch, M., and K. M. Mslein, Identities Management for E-Commerce and Collaboration Applications, International Journal of Electronic Commerce, Vol. 9, No. 3 (2005). Kotulic, A. G., and J. G. Clark, Why There Arent More Information Security Research Studies, Information and Management, Vol. 41, No. 5 (2004). Kuechler, W., and F. H. Grupe, Digital Signatures: A Business View, Information Systems Management, Vol. 20, No. 1 (2003). Loew, R., I. Stengel, U. Bleimann, and A. McDonald, Security Aspects of an Enterprise-Wide Network Architecture, Internet Research, Vol. 9, No. 1 (1999). Maier, P. Q., Ensuring Extranet Security and Performance, Information Systems Management, Vol. 17, No. 2 (2000). Mercuri, R. T., Analyzing Security Costs, Communications of the ACM, Vol. 46, No. 6 (2003). Nugent, J. H., and M. S. Raisinghani, The Information Technology and Telecommunications Security Imperative: Important Issues and Drivers, Journal of Electronic Commerce Research, Vol. 3, No. 1 (2002). Onieva, J. A., J. Zhou, J. Lopez, and M. Carbonell, Agent-Mediated Non-Repudiation Protocols, Electronic Commerce Research and Applications, Vol. 3, No. 2 (2004). Oppliger, R., Certified Mail: The Next Challenge for Secure Messaging, Communications of the ACM, Vol. 47, No. 8 (2004). Perrig, A., J. Stankovic, and D. Wagner, Security in Wireless Sensor Networks, Communications of the ACM, Vol. 47, No. 6 (2004). Pietro, R. D., and L. V. Mancini, Security and Privacy Issues of Handheld and Wearable Wireless Devices, Communication of the ACM, Vol. 46, No. 9 (2003). Rhrig, S., and K. Knorr, Security Analysis of Electronic Business Processes, Electronic Commerce Research, Vol. 4, No. 12 (2004). Ruppel, C., L. Underwood-Queen, S. Harrington, E-Commerce: The Roles of Trust, Security, and Type of E-Commerce Involvement, e-Service Journal, Vol. 2, No. 2 (2003). Shiralkar, P., and B. S. Vijayaraman, Digital Signature: Application Development Trends in E-Business, Journal of Electronic Commerce Research, Vol. 4, No. 3 (2003). Stubblefield, A., A. D. Rubin, and D. S. Wallach, Managing the Performance Impact of Web Security, Electronic Commerce Research, Vol. 5, No. 1 (2005). Suh, B., and I. Han, The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce, International Journal of Electronic Commerce, Vol. 7, No. 3 (2003). Tan, E. C., P. C. Leong, and L. T. Sio, Group-Access Control of Confidential Files in E-Commerce Management Using Shared-Secret Scheme, Electronic Commerce Research, Vol. 2, No. 12 (2002). Whitman, M. E., Enemy at the Gate: Threats to Information Security, Communications of the ACM, Vol. 46, No. 8 (2003). Whitman, M. E., In Defense of the Realm: Understanding the Threats to Information Security, International Journal of Information Management, Vol. 24, No. 1 (2004). Yau, J., L. Hui, B. Cheung, and S. M. Yiu, ECX: A Secure Infrastructure for E-Course Delivery, Internet Research, Vol. 13, No. 2 (2003).
Essmayr, W., S. Probst, and E. Weippl, Role-Based Access Controls: Status, Dissemination, and Prospects for Generic Security Mechanisms, Electronic Commerce Research, Vol. 4, No. 12 (2004). Evans, M. P., and S. M. Furnell, Internet-Based Security Incidents and the Potential for False Alarms, Internet Research, Vol. 10, No. 3 (2000). Fan, C., and W. Chen, An Efficient Blind Signature Scheme for Information Hiding, International Journal of Electronic Commerce, Vol. 6, No. 1 (2001). Fernandes, A. D., Risking Trust in a Public Key Infrastructure: Old Techniques of Managing Risk Applied to New Technology, Decision Support Systems, Vol. 31, No. 3 (2001). Frolick, M. N., A New Webmasters Guide to Firewalls and Security, Information Systems Management, Vol. 20, No. 1 (2003). Furnell, S. M., and T. Karweni, Security Implications of Electronic Commerce: A Survey of Consumers and Businesses, Internet Research, Vol. 9, No. 5 (1999). Goan, T., A Cop on the Beat: Collecting and Appraising Intrusive Evidence, Communications of the ACM, Vol. 42, No. 7 (1999). Grazioli, S. and S. L. Jarvenpaa, Consumer and Business Deception on the Internet: Content Analysis of Documentary Evidence, International Journal of Electronic Commerce, Vol. 7, No. 4 (2003). Guan, S., and Y. Yang, Secure Agent Data Integrity Shield, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004). Gupta, A., Y. A. Tung, and J. R. Marsden, Digital Signature: Use and Modification to Achieve Success in Next Generational E-Business Processes, Information and Management, Vol. 41, No. 5 (2004). Hassler, V., and H. Biely, Digital Signature Management, Internet Research, Vol. 9, No. 4 (1999). Hsieh, M., and D. Tseng, Perceptual Digital Watermarking for Image Authentication in Electronic Commerce, Electronic Commerce Research, Vol. 4, No. 12 (2004). Hu, Y., Trusted Agent-Mediated E-Commerce Transaction Services via Digital Certificate Management, Electronic Commerce Research, Vol. 3, No. 34 (2003). Juang, W., C. Lei, and H. Liaw, Privacy and Anonymity Protection with Blind Threshold Signatures, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Jung, B., I. Han, and S. Lee, Security Threats to Internet: A Korean Multi-Industry Investigation, Information and Management, Vol. 38, No. 8 (2001). Kankanhalli, A., H. Teo, B. Tan, An Integrative Study of Information Systems Security Effectiveness, International Journal of Information Management, Vol. 23, No. 2 (2003). Keller, S., A. Powell, B. Horstmann, C. Predmore, and M. Crawford, Information Security Threats and Practices in Small Businesses, Information Systems Management, Vol. 22, No. 2 (2005). Khalfan, A. M., Information Security Considerations in IS/IT Outsourcing Projects: A Descriptive Case Study of Two Sectors, International Journal of Information Management, Vol. 24, No. 1 (2004). Kim, S., and C. S. Leem, Security of the Internet-Based Instant Messenger: Risks and Safeguards, Internet Research, Vol. 15, No. 1 (2005).
Appendix A: Current Electronic Commerce Research Zhu, D., G. Premkumar, X. Zhang, and C. H. Chu, Data Mining for Network Intrusion Detection: A Comparison of Alternative Methods, Decision Sciences, Vol. 32, No. 4 (2001).
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Zviran, M., and W. J. Haga, Password Security: An Empirical Study, Journal of Management Information Systems, Vol. 15, No. 4 (1999).
MICROPAYMENTS
Papaefstathiou and Manifavas (2004) identify the cost factors of micropayment transactions and propose ways to minimize them, and Baddeley (2004) outlines the economic implications of micropayment systems. Westland (2002) surveys preferences of merchants and customers on cash, near cash, and e-cash, and Stalder (2002) notes the failures and successes in the development of electronic cash. Wang et al. (2002) propose a new micropayment system using a general payword chain.
REFERENCES
Baddeley, M., Using E-Cash in the New Economy: An Economic Analysis of Micropayment Systems, Journal of Electronic Commerce Research, Vol. 5, No. 4 (2004). Chan, A., J. Cao, H. Chan, and G. Young, A Web-Enabled Framework for Smart Card Application in Health Services, Communications of the ACM, Vol. 44, No. 9 (2001). Chau, P. Y. K., and S. Poon, Octopus: An E-Cash Payment System Success Story, Communications of the ACM, Vol. 46, No. 9 (2003). Hove, L. V., The New York City Smart Card Trial in Perspective: A Research Note, International Journal of Electronic Commerce, Vol. 5, No. 2 (2001). Jin, L., S. Ren, L. Feng, and G. Z. Hua, Research on WAP Clients: Supports Set Payment Protocol, IEEE Wireless Communications, Vol. 9, No. 1 (2002). Juang, W., A Practical Anonymous Off-Line Multi-Authority Payment Scheme, Electronic Commerce Research and Applications, Vol. 4, No. 3 (2005). Khiaonarong, T., Electronic Payment Systems Development in Thailand, International Journal of Information Management, Vol. 20, No. 1 (2000). Papaefstathiou, I., and C. Manifavas, Evaluation of Micropayment Transaction Costs, Journal of Electronic Commerce Research, Vol. 5, No. 2 (2004). Peha, J. M., and I. M. Khamitov, PayCash: A Secure Efficient Internet Payment System, Electronic Commerce Research and Applications, Vol. 3, No. 4 (2004). Rennhard, M., S. Rafaeli, L. Mathy, B. Plattner, and D. Hutchison, Towards Pseudonymous E-Commerce, Electronic Commerce Research, Vol. 4, No. 12 (2004). Shelfer, K. M., and J. D. Procaccino, Smart Card Evolution, Communications of the ACM, Vol. 45, No. 7 (2002). Stalder, F., Failures and Successes: Notes on the Development of Electronic Cash, The Information Society, Vol. 18, No. 3 (2002).
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Appendix A: Current Electronic Commerce Research Wang, C., C. Chang, and C. Lin, A New Micro-Payment System Using General Payword Chain, Electronic Commerce Research, Vol. 2, No. 12 (2002). Westland, J. C., Preference Ordering Cash, Near Cash, and Electronic Cash, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 3 (2002). Zhu, D., Security Control in Inter-Bank Fund Transfer, Journal of Electronic Commerce Research, Vol. 3, No. 1 (2002).
Truman, G. E., K. Sandoeb, and T. Rifkin, An Empirical Study of Smart Card Technology, Information and Management, Vol. 40, No. 6 (2003). Turban, E., and J. Brahm, Smart Card-Based Electronic Card Payment Systems in the Transportation Industry, Journal of Organizational Computing & Electronic Commerce, Vol. 10, No. 4 (2000). Ureche, O., and R. Plamondon, Digital Payment Systems for Internet Commerce: The State of the Art, World Wide Web, Vol. 3, No. 1 (2000).
CONTENT MANAGEMENT
Gallaugher et al. (2001) investigate revenue streams of digital content providers using empirical analysis, and Evans et al. (1999) present strategies for content migration on the Web. Koppius et al. (2004) uses empirical analysis to study the importance of online product representation for e-markets, and Proctor et al. (2003) discuss the content preparation and management for e-commerce Web sites. Manvi and Venkataram (2005) simulate the benefit of intelligent product information presentation in e-commerce, and Mohanty and Bhasker (2005) use a fuzzy approach to classify products in the Internet business. Vyasamoorthy (2004) uses integrative document and content management as strategies for exploiting enterprise knowledge, and Frank and Gardoni (2005) propose information content management with shared ontologies. Lee et al. (2004a) discuss an interactive visual interface for online product catalogs.
Appendix A: Current Electronic Commerce Research Menczer (2003) proposes complementing search engines with Web mining agents, and Yang et al. (2000) build an intelligent Internet-searching agent using the hybrid simulated annealing technique. Fan et al. (2005) use genetic programming to discover the ranking functions in effective Web searches, and Turetken and Sharda (2004) develop a Fisheye-based information search processing aid for managing information overload in the Web environment. Chan and Chong (2004) devise an unsupervised clustering model to classify a nontextual Web document, and Guan and Wong (2003) describe how Nstar adopted a novel model of sample-based mining to retrieve information from the Web. Du et al. (2005) apply mobile search agents for the brokering service in the e-marketplace, and Guan and Yang (2004) propose a mobile agent data integrity protection scheme. Dewan et al. (2004) analyze the evidence that Web portals are concentrated, and Telang et al. (2004) offer a comparative study of the market structure for Internet search engines. Benbya et al. (2004) use the corporate portal as a tool for knowledge management synchronization, and Telang and Mukhopadhyay (2005) investigate the drivers of Web portal use: frequency of use, length of visits, and repeat use. Smith (2004) discusses the necessity of interoperability in portals, and Chae and Lee (2005) describe a case of transforming an online portal site into a playground of Netizen, using the case of NHN in Korea.
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Appendix A: Current Electronic Commerce Research Ho et al. (2003) explore the persistence of managerial expectations in an IT outsourcing context where the traditional relationship between supervisor and subordinate changes to one of client-manager and contractor, and Choudhury and Sabherwal (2003) examine the evolution of portfolios of controls over the duration of outsourced information system development projects. Lee et al. (2004b) compare IT sourcing strategies and test whether the configurational approach is superior to universalistic and contingency perspectives in explaining outsourcing success, and Khalfan (2004) studies information security considerations in IS/IT outsourcing projects based on a case study of two sectors. Outsourcing policies are studied for many contexts: the reasons for IS outsourcing in the largest Spanish firms (Gonzalez et al. 2005); risk management practices in IS outsourcing by the commercial banks in Nigeria (Adeleye et al. 2004). Lorence and Spink (2004) survey the outsourcing status of health-care information systems for 16,000 health-care information managers in the United States and find that six factors influence a managers decision: improved patient care, cost saving, regulations, competition, trained staff availability, and space considerations. Tas and Sunder (2004) describe financial service business process outsourcing, emphasizing the importance of training to ensure that service agents are capable and motivated. Offshore outsourcing is another challenging issue. A SWOT analysis is applied to offshore outsourcing to India (Nair and Prasad 2004); offshore outsourcing of software development is evaluated at a country level in the Ukraine (Zatolyuk and Allgood 2004); cross-cultural issues for successful implementation of global software outsourcing are discussed (Krishna et al. 2004); and key issues for global IT sourcing are identified at the country level and individual level (Rao 2004).
REFERENCES
Adeleye, B. C., F. Annansingh, and M. B. Nunes, Risk Management Practices in IS Outsourcing: An Investigation into Commercial Banks in Nigeria, International Journal of Information Management, Vol. 24, No. 2 (2004). Aubert, B. A., S. Rivard, and M. Patry, A Transaction Cost Model of IT Outsourcing, Information and Management, Vol. 41, No. 7 (2004). Benbya, H., G. Passiante, and N. A. Belbaly, Corporate Portal: A Tool for Knowledge Management Synchronization, International Journal of Information Management, Vol. 24, No. 3 (2004). Bygstad, B., The Implementation Puzzle of CRM Systems in Knowledge-Based Organizations, Information Resources Management Journal, Vol. 16, No. 4 (2003). Campbell, C., G. Ray, and W. A. Muhanna, Search and Collusion in Electronic Markets, Management Science, Vol. 51, No. 3 (2005). Chae, M. V., and B. Lee, Transforming an Online Portal Site into a Playground for Netizen, Journal of Internet Commerce, Vol. 4, No. 2 (2005). Chan, S. W. K., and M. W. C. Chong, Unsupervised Clustering for Nontextual Web Document Classification, Decision Support Systems, Vol. 37, No. 3 (2004). Chen, P., and L. M. Hitt, Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry, Information Systems Research, Vol. 13, No. 3 (2002). Chiou, J., The Antecedents of Consumers Loyalty Toward Internet Service Providers, Information and Management, Vol. 41, No. 6 (2004). Choi, H. R., H. S. Kim, B. J. Park, Y. J. Park, and A. B. Whinston, An Agent for Selecting Optimal Order Set in EC Marketplace, Decision Support Systems, Vol. 36, No. 4 (2004). Choudhury, V., and R. Sabherwal, Portfolios of Control in Outsourced Software Development Projects, Information Systems Research, Vol. 14, No. 3 (2003). Chung, J., and F. B. Tan, Antecedents of Perceived Playfulness: An Exploratory Study on User Acceptance of General Information-Searching Web sites, Information and Management, Vol. 41, No. 7 (2004). Currie, W. L., and P. Seltsikas, Exploring the Supply-Side of IT Outsourcing: Evaluating the Emerging Role of Application Service Providers, European Journal of Information Systems, Vol. 10, No. 3 (2001). Desai, B., and W. Currie, Towards the ASP E-Business Model: A Conceptual Framework for Mapping ASP Specific Value Propositions, Journal of Internet Commerce, Vol. 4, No. 1 (2005). Dewan, R. M., M. L. Freimer, A. Seidmann, and J. Zhang, Web Portals: Evidence and Analysis of Media Concentration, Journal of Management Information Systems, Vol. 21, No. 2 (2004). Dewire, D. T., Application Service Providers, Information Systems Management, Vol. 17, No. 4 (2000). Du, T. C., E. Y. Li, and E. Wei, Mobile Agents for a Brokering Service in the Electronic Marketplace, Decision Support Systems, Vol. 39, No. 3 (2005). du Plessis, M., and J. A. Boon, Knowledge Management in eBusiness and Customer Relationship Management: South African Case Study Findings, International Journal of Information Management, Vol. 24, No. 1 (2004). Evans, M. P., A. D. Phippen, and G. Mueller, Strategies for Content Migration on the World Wide Web, Internet Research, Vol. 9, No. 1 (1999). Fan, W., M. D. Gordon, and P. Pathak, Genetic ProgrammingBased Discovery of Ranking Functions for Effective Web Search, Journal of Management Information Systems, Vol. 21, No. 4 (2005). Frank, C., and M. Gardoni, Information Content Management with Shared OntologiesAt Corporate Research Centre of EADS, International Journal of Information Management, Vol. 25, No. 1 (2005). Gallaugher, J. M., P. Auger, and A. Barnir, Revenue Streams and Digital Content Providers: An Empirical Investigation, Information and Management, Vol. 38, No. 7 (2001). Gonzalez, R., J. Gasco, and J. Llopis, Information Systems Outsourcing Reasons in the Largest Spanish Firms,
Appendix A: Current Electronic Commerce Research International Journal of Information Management, Vol. 25, No. 2 (2005). Guan, S., and Y. Yang, Secure Agent Data Integrity Shield, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004). Guan, T., and K. F. Wong, Nstar: An Interactive Tool for Local Web Search, Information and Management, Vol. 41, No. 2 (2003). Ho, V. T., S. Ang, and D. Straub, When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing, Information Systems Research, Vol. 14, No. 1 (2003). Holland, J., and S. M. Baker, Customer Participation in Creating Site Brand Loyalty, Journal of Interactive Marketing, Vol. 15, No. 4 (2001). Jayatilaka, B., A. Schwarz, and R. Hirschheim, Determinants of ASP Choice: An Integrated Perspective, European Journal of Information Systems, Vol. 12, No. 3 (2003). Jukic, N., B. Jukic, L. A. Meamber, and G. Nezlek, Implementing Polyinstantiation as a Strategy for Electronic Commerce Customer Relationship Management, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Khalfan, A. M., Information Security Considerations in IS/IT Outsourcing Projects: A Descriptive Case Study of Two Sectors, International Journal of Information Management, Vol. 24, No. 1 (2004). Kim, Y. S., and W. N. Street, An Intelligent System for Customer Targeting: A Data Mining Approach, Decision Support Systems, Vol. 37, No. 2 (2004). Kishore, R., H. R. Rao, K. Nam, S. Rajagopalan, and A. Chaudhury, A Relationship Perspective on IT Outsourcing, Communications of the ACM, Vol. 46, No. 12 (2003). Koh, C., S. Ang, and D. W. Straub, IT Outsourcing Success: A Psychological Contract Perspective, Information Systems Research, Vol. 15, No. 4 (2004). Koh, R., F. Piontek, T. Ellington, and T. V. Osdol, Managing Customer Relationships Through E-Business Decision Support Applications: A Case of Hospital-Physician Collaboration, Decision Support Systems, Vol. 32, No. 2 (2001). Koppius, O. R., E. van Heck, and M. J. J. Wolters, The Importance of Product Representation Online: Empirical Results and Implications for Electronic Markets, Decision Support Systems, Vol. 38, No. 2 (2004). Krishna, S., S. Sahay, and G. Walsham, Managing Cross-Cultural Issues in Global Software Outsourcing, Communications of the ACM, Vol. 47, No. 4 (2004). Kumar, R. L., M. A. Smith, and S. Bannerjee, User Interface Features Influencing Overall Ease of Use and Personalization, Information and Management, Vol. 41, No. 3 (2004). Kuo, F. Y., T. H. Chu, M. H. Hsu, and H. S. Hsieh, An Investigation of Effort-Accuracy Trade-off and the Impact of Self-efficacy on Web Searching Behaviors, Decision Support Systems, Vol. 37, No. 3 (2004). Lander, M. C., R. L. Purvis, G. E. McCray, and W. Leigh, Trust-Building Mechanisms Utilized in Outsourced IS Development Projects: A Case Study, Information and Management, Vol. 41, No. 4 (2004). Lee, J., H. S. Lee, and P. Wang, An Interactive Visual Interface for Online Product Catalogs, Electronic Commerce Research, Vol. 4, No. 4 (2004a). Lee, J., S. M. Miranda, and Y. Kim, IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success, Information Systems Research, Vol. 15, No. 2 (2004b).
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Levina, N., and J. W. Ross, From the Vendors Perspective: Exploring the Value Proposition in Information Technology Outsourcing, MIS Quarterly, Vol. 27, No. 3 (2003). Lin, F. R., S. L. Huang, and N. S. Chen, Incremental Revision of Recommendation Rules for Information Services, e-Service Journal, Vol. 3, No. 2 (2004). Lorence, D. P., and A. Spink, Healthcare Information Systems Outsourcing, International Journal of Information Management, Vol. 24, No. 2 (2004). Magin, S., R. Algesheimer, F. Huber, and A. Herrmann, The Impact of Brand Personality and Customer Satisfaction on Customers Loyalty: Theoretical Approach and Findings of a Casual Analytical Study in the Sector of Internet Service Providers, Electronic Markets, Vol. 13, No. 4 (2003). Manvi, S. S., and P. Venkataram, An Intelligent ProductInformation Presentation in E-Commerce, Electronic Commerce Research and Applications, Vol. 4, No. 3 (2005). Menczer, F., Complementing Search Engines with Online Web Mining Agents, Decision Support Systems, Vol. 35, No. 2 (2003). Mohanty, B. K., and B. Bhasker, Product Classification in the Internet BusinessA Fuzzy Approach, Decision Support Systems, Vol. 38, No. 4 (2005). Nair, K. G. K., and P. N. Prasad, Offshore Outsourcing: A SWOT Analysis of a State in India, Information Systems Management, Vol. 21, No. 3 (2004). Negash, S., T. Ryan, and M. Igbaria, Quality and Effectiveness in Web-Based Customer Support Systems, Information and Management, Vol. 40, No. 8 (2003). Nemzow, M., Ecommerce Stickiness for Customer Retention, Journal of Internet Banking and Commerce, Vol. 4, No. 1 (1999). Padmanabhan, B., and A. Tuzhilin, On the Use of Optimization for Data Mining: Theoretical Interactions and eCRM Opportunities, Management Science, Vol. 49, No. 10 (2003). Park, J., and J. S. Kim, The Impact of IS Sourcing Type on Service Quality and Maintenance Efforts, Information and Management, Vol. 42, No. 2 (2005). Pfeifer, P. E., and P. W. Farris, The Elasticity of Customer Value to Retention: The Duration of a Customer Relationship, Journal of Interactive Marketing, Vol. 18, No. 2 (2004). Pitkow, J., H. Schutze, T. Cass, and R. Cooley, Personalized Search, Communications of the ACM, Vol. 45, No. 9 (2002). Pontelli, E., and T. C. Son, Designing Intelligent Agents to Support Universal Accessibility of E-Commerce Services, Electronic Commerce Research and Applications, Vol. 2, No. 2 (2003). Proctor, R. W., K. L. Vu, L. J. Najjar, M. W. Vaughan, and G. Salvendy, Content Preparation and Management for E-Commerce Web Sites, Communications of the ACM, Vol. 46, No. 12 (2003). Raisinghani, M. S., Search Engine Technology: A Closer Look at Its Future, Information Resources Management Journal, Vol. 18, No. 2 (2005). Rao, M. T., Key Issues for Global IT Sourcing: Country and Individual Factors, Information Systems Management, Vol. 21, No. 3 (2004). Romano, N. C., Jr., and J. Fjermestad, Electronic Commerce Customer Relationship Management: An Assessment of Research, International Journal of Electronic Commerce, Vol. 6, No. 2 (2001). Ross, D. F., E-CRM from a Supply Chain Management Perspective, Information Systems Management, Vol. 22, No. 1 (2005).
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Appendix A: Current Electronic Commerce Research Telang, R., and T. Mukhopadhyay, Drivers of Web Portal Use, Electronic Commerce Research and Applications, Vol. 4, No. 1 (2005). Telang, R., U. Rajan, and T. Mukhopadhyay, The Market Structure for Internet Search Engines, Journal of Management Information Systems, Vol. 21, No. 2 (2004). Tung, L. L., R. Debreceny, Y. G. Chan, et al., Interaction with Hypertext: An Experimental Investigation of Navigation Tools, Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Turetken, O., and R. Sharda, Development of a Fisheye-Based Information Search Processing Aid (FISPA) for Managing Information Overload in the Web Environment, Decision Support Systems, Vol. 37, No. 3 (2004). Vatanasombut, B., A. C. Stylianou, and M. Igbaria, How to Retain Online Customers, Communications of the ACM, Vol. 47, No. 6 (2004). Vyasamoorthy, P., Integrative Document and Content Management: Strategies for Exploiting Enterprise Knowledge, Information Resources Management Journal, Vol. 17, No. 4 (2004). Walsh, K. R., Analyzing the Application ASP Concept: Technologies, Economies, and Strategies, Communications of the ACM, Vol. 46, No. 8 (2003). Wiegran, G., and H. Koth, Customer Retention in Online Retail, Journal of Internet Banking and Commerce, Vol. 4, No. 1 (1999). Willcocks, L., J. Hindle, D. Feeny, and M. Lacity, IT and Business Process Outsourcing: The Knowledge Potential, Information Systems Management, Vol. 21, No. 3 (2004). Yang, C. C., J. Yen, and H. Chen, Intelligent Internet Searching Agent Based on Hybrid Simulated Annealing, Decision Support Systems, Vol. 28, No. 3 (2000). Zatolyuk, S., and B. Allgood, Evaluating a Country for Offshore Outsourcing: Software Development Providers in the Ukraine, Information Systems Management, Vol. 21, No. 3 (2004). Zeng, C., C. X. Xing, L. Z. Zhou, and X. H. Zheng, Similarity Measure and Instance Selection for Collaborative Filtering, International Journal of Electronic Commerce, Vol. 8, No. 4 (2004).
Rowley, J., Product Searching with Shopping Bots, Internet Research, Vol. 10, No. 3 (2000). Schilke, S. W., U. Bleimann, S. M. Furnell, and A. D. Phippen, Multi-Dimensional-Personalisation for Location and Interestbased Recommendation, Internet Research, Vol. 14, No. 5 (2004). Schoder, D., and N. Madeja, Is Customer Relationship Management a Success Factor in Electronic Commerce? Journal of Electronic Commerce Research, Vol. 5, No. 1 (2004). Shang, Y., and L. Li, Precision Evaluation of Search Engines, World Wide Web, Vol. 5, No. 2 (2002). Smith, M. A., Portals: Toward an Application Framework for Interoperability, Communications of the ACM, Vol. 47, No. 10 (2004). Smith, M. A., and R. L. Kumar, A Theory of Application Service Provider (ASP) Use from a Client Perspective, Information and Management, Vol. 41, No. 8 (2004). Snir, E. M., and L. M. Hitt, Vendor Screening in Information Technology Contracting with a Pilot Project, Journal of Organizational Computing and Electronic Commerce, Vol. 14, No. 1 (2004). Sproule, S., and N. Archer, Knowledge Agents for Search and Choice Support in E-Commerce: A Decision Support Approach, Journal of Electronic Commerce Research, Vol. 1, No. 4 (2000). Srikumar, K., and B. Bhasker, Personalized Product Selection in Internet Business, Journal of Electronic Commerce Research, Vol. 5, No. 6 (2004). Susarla, A., A. Barua, and A. B. Whinston, Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services, MIS Quarterly, Vol. 27, No. 1 (2003). Tang, J., A. W. Fu, and J. Veijalainen, Supporting Dispute Handling in E-Commerce Transactions, a Framework and Related Methodologies, Electronic Commerce Research, Vol. 4, No. 4 (2004). Tas, J., and S. Sunder, Financial Services Business Process Outsourcing, Communications of the ACM, Vol. 47, No. 5 (2004).
Appendix A: Current Electronic Commerce Research e-markets in the air cargo industry, Gebauer and Ginsburg (2003) examine success factors in the U.S. wine industry, and Martinsons (2002) reports successful cases in China. Phan (2003) studies an e-business case related to the development of competitive advantages.
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EC TECHNOLOGY ADOPTION
Fichman (2004) analyzes IT platform adoption with the Real Option perspective, and Konana and Balasubramanian (2005) use a social, economic, and psychological model to study the adoption and usage of electronic markets in the case of online investors. Hwang et al. (2004) study critical factors influencing the adoption of data warehouse technology for the banking industry in Taiwan, and Garca-Murillo (2004) studies the adoption of e-commerce in Mexico. Yao (2004) studies e-commerce adoption by insurance companies in New Zealand. Beattya et al. (2001) survey factors influencing corporate Web site adoption, and Devaraj et al. (2002) study the antecedents of B2C channel satisfaction and preference through three established frameworks: Technology Acceptance Model, Transaction Cost Analysis, and Service Quality. Addison (2003) studies EC project development risks using a Delphi survey. Tarafdar and Vaidya (2002) analyze internal and external facilitators and inhibitors of using IT for e-business for the financial industry in India, and Chan and Mills (2002) analyze them for online stock trading in New Zealand. Hu et al. (2002) explore the adoption of telemedicine technology by health care organizations, and Majchrzak et al. (2000) present a case study on the adaptation of computer-supported interorganizational virtual teams.
GLOBAL EC
Akmanligil and Palvia (2004) discuss strategies for global information system development, and Guo and Sun (2004) contrast global e-markets with global traditional markets. Bing et al. (2000) examine the challenges
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Appendix A: Current Electronic Commerce Research facing global EC, and Gibbs et al. (2003) compare the environmental and policy factors shaping global EC diffusion using cases from 10 countries. Pavlou and Chai (2002) apply the theory of planned behavior to empirically investigate what drives EC across cultures. Kshetri (2001) analyzes determinants of the locus of global EC, and Farhoomand et al. (2000) study barriers to global EC by comparing Hong Kong and Finland. Hornby et al. (2002) study perceptions of export barriers and cultural issues for SME e-commerce. Okazaki (2004) uses a Japanese MNCs case to demonstrate how multinational corporations localize their Web sites.
NATIONAL STUDY ON EC
Tan and Ouyang (2004) examine diffusion and the impacts of the Internet and e-commerce in China. Xu et al. (2004) compare Internet adoption by companies in the United States and China, and Daley (2003) explores the perceptions toward e-commerce in China. Wei and Feinberg (2004) attempt to forecast Internet penetration in China and study its effect on e-commerce, and Gibbs and Kraemer (2004) investigate the determinants of the scope of e-commerce use in a cross-country analysis. A number of articles address issues in the local context: adaptation of e-commerce in Brazil (Tigre and Dedrick 2004); e-business adoption of an SME in a Swedish Network (Ihlstrom and Nilsson 2003); e-business adoption by European firms (Zhu et al. 2003); adoption of e-commerce in Pakistan for small and medium enterprises (Seyal et al. 2004); and Internet appreciation by Nigerian business organizations (Osuagwu 2003). Fisher and Harindranath (2004) present regulation as a barrier to EC in Europe by using the case of the European fund management industry. Zhu and Kraemer (2005) study postadoption variations in usage and value of e-business by organizations based on cross-country evidence from the retail industry, and Hawk (2004) compares the status of B2C e-commerce in Russia, India, and Latin America.
REFERENCES
Addison, T., E-Commerce Project Development Risks: Evidence from a Delphi Survey, International Journal of Information Management, Vol. 23, No. 1 (2003). Akmanligil, M., and P. C. Palvia, Strategies for Global Information Systems Development, Information and Management, Vol. 42, No. 1 (2004). Alexander, C., J. M. Pearson, and L. Crosby, The Transition to E-Commerce: A Case Study of a Rural-Based Travel Agency, Journal of Internet Commerce, Vol. 2, No. 1 (2003). Ash, C. G., and J. M. Burn, Assessing the Benefits from E-Business Transformation Through Effective Enterprise Management, European Journal of Information Systems, Vol. 12, No. 4 (2003). Ba, S., A. B. Whinston, and H. Zhang, Small Digital Business in Electronic Markets: A Blueprint for Survival, Electronic Markets, Vol. 11, No. 1 (2001). Beattya, R. C., J. P. Shimb, and M. C. Jones, Factors Influencing Corporate Web Site Adoption: A Time-Based Assessment, Information and Management, Vol. 38, No. 6 (2001).
Appendix A: Current Electronic Commerce Research Beck, R., R. T. Wigand, and W. Knig, The Diffusion and Efficient Use of Electronic Commerce Among Small and Medium-Sized Enterprises: An International Three-industry Survey, Electronic Markets, Vol. 15, No. 1 (2005). Berranger, P., D. Tucker, and L. Jones, Internet Diffusion in Creative Micro-Businesses: Identifying Change Agent Characteristics as Critical Success Factors, Journal of Organizational Computing & Electronic Commerce, Vol. 11, No. 3 (2001). Bing, P., A. Mir, and J. Khamalah, The Challenges Facing Global E-Commerce, Information Systems Management, Vol. 17, No. 4 (2000). Blount, Y., T. Castleman, and P. M. C. Swatman, E-Commerce, Human Resource Strategies, and Competitive Advantage: Two Australian Banking Case Studies, International Journal of Electronic Commerce, Vol. 9, No. 3 (2005). Boyd, E. A., and I. C. Bilegan, Revenue Management and E-Commerce, Management Science, Vol. 49, No. 10 (2003). Brown, D. H., and N. J. Lockett, Engaging SMEs in E-Commerce: The Role of Intermediaries Within eClusters, Electronic Markets, Vol. 11, No. 1 (2001). Brown, D. H., and N. Lockett, Potential of Critical E-Applications for Engaging SMEs in E-Business: A Provider Perspective, European Journal of Information Systems, Vol. 13, No. 1 (2004). Buhalis, D., and O. Deimezi, Information Technology Penetration and E-Commerce Developments in Greece, with a Focus on Small to Medium-Sized Enterprises, Electronic Markets, Vol. 13, No. 4 (2003). Chan, P. Y., and A. M. Mills, Motivators and Inhibitors of E-Commerce Technology Adoption: Online Stock Trading by Small Brokerage Firms in New Zealand, Journal of Information Technology Cases and Applications, Vol. 4, No. 3 (2002). Chang, J. C., G. Torkzadeh, and G. Dhillon, Re-Examining the Measurement Models of Success for Internet Commerce, Information and Management, Vol. 41, No. 5 (2004). Changa, K., J. Jackson, and V. Grover, E-Commerce and Corporate Strategy: An Executive Perspective, Information and Management, Vol. 40, No. 7 (2003). Chen, L., S. Haney, A. Pandzik, Small Business Internet Commerce: A Case Study, Information Resources Management Journal, Vol. 16, No. 3 (2003). Daley, J. M., An Exploratory Study of Perceptions Towards E-Commerce in China (PRC), Journal of Internet Commerce, Vol. 2, No. 3 (2003). Dandapani, K., Success and Failure in Web-Based Financial Services, Communications of the ACM, Vol. 47, No. 5 (2004). Daniel, E. M., and H. N. Wilson, The Role of Dynamic Capabilities in E-Business Transformation, European Journal of Information Systems, Vol. 12, No. 4 (2003). DeLone, W. H., and E. R. McLean, Measuring E-Commerce Success: Applying the DeLone & McLean Information Systems Success Model, International Journal of Electronic Commerce, Vol. 9, No. 1 (2004). Devaraj, S., M. Fan, and R. Kohli, Antecedents of B2C Channel Satisfaction and Preference: Validating E-Commerce Metrics, Information Systems Research, Vol. 13, No. 3 (2002). DeVito, R., and J. A. Stephens, Mid-America Parts Company: An E-Commerce Case Study of a Successful International Small-Medium-Sized Enterprise SME, Journal of Internet Commerce, Vol. 4, No. 2 (2005).
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Eid, R., M. Trueman, and A. M. Ahmed, A Cross-Industry Review of B2B Critical Success Factors, Internet Research, Vol. 12, No. 2 (2002). Evans, C., An E-Strategy for Online E-Business, Information Systems Management, Vol. 18, No. 4 (2001). Farhoomand, A. F., V. K. Tuunainen, and L. W. Yee, Barriers to Global Electronic Commerce: A Cross-Country Study of Hong Kong and Finland, Journal of Organizational Computing & Electronic Commerce, Vol. 10, No. 1 (2000). Fichman, R. G., Real Options and IT Platform Adoption: Implications for Theory and Practice, Information Systems Research, Vol. 15, No. 2 (2004). Fichman, R. G., and M. J. Cronin, Information-Rich Commerce at a Crossroads: Business and Technology Adoption Requirements, Communications of the ACM, Vol. 46, No. 9 (2003). Fisher, J., and G. Harindranath, Regulation as a Barrier to Electronic Commerce in Europe: The Case of the European Fund Management Industry, European Journal of Information Systems, Vol. 13, No. 4 (2004). Fruhling, A. L., and L. A. Digman, The Impact of Electronic Commerce on Business-Level Strategies, Journal of Electronic Commerce Research, Vol. 1, No. 1 (2000). Gallaugher, J., Challenging the New Conventional Wisdom of Net Commerce Strategies, Communications of the ACM, Vol. 42, No. 7 (1999). Garca-Murillo, M., Institutions and the Adoption of Electronic Commerce in Mexico, Electronic Commerce Research, Vol. 4, No. 3 (2004). Gebauer, J., and M. Ginsburg, The U.S. Wine Industry and the Internet: An Analysis of Success Factors for Online Business Models, Electronic Markets, Vol. 13, No. 1 (2003). Giaglis, G. M., R. J. Paul, and G. I. Doukidis, Assessing the Impact of Electronic Commerce on Business Performance, Electronic Markets, Vol. 9, No. 12 (1999). Gibbs, J. L., and K. L. Kraemer, A Cross-Country Investigation of the Determinants of Scope of E-Commerce Use: An Institutional Approach, Electronic Markets, Vol. 14, No. 2 (2004). Gibbs, J., K. L. Kraemer, and J. Dedrick, Environment and Policy Factors Shaping Global E-Commerce Diffusion: A Cross-Country Comparison, The Information Society, Vol. 19, No. 1 (2003). Gibson, M. L., Z. Lin, and J. R. Burns, E-Business Experiences of Practitioners and Consultants, Information Systems Management, Vol. 20, No. 3 (2003). Goode, S., Management Attitudes Toward the World Wide Web in Australian Small Business, Information Systems Management, Vol. 19, No. 1 (2002). Gribbins, M. L., and R. C. King, Electronic Retailing Strategies: A Case Study of Small Businesses in the Gifts and Collectibles Industry, Electronic Markets, Vol. 14, No. 2 (2004). Guo, J. Z., and C. Z. Sun, Global Electronic Markets and Global Traditional Markets, Electronic Markets, Vol. 14, No. 1 (2004). Hackbarth, G., and W. J. Kettinger, Building an E-Business Strategy, Information Systems Management, Vol. 17, No. 3 (2000). Hasan, H., and H. Tibbits, Strategic Management of Electronic Commerce: An Adaptation of the Balanced Scorecard, Internet Research, Vol. 10, No. 5 (2000).
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Appendix A: Current Electronic Commerce Research Martinsons, M. G., Electronic Commerce in China: Emerging Success Stories, Information and Management, Vol. 39, No. 7 (2002). Martinsons, M. G., R. Davison, and D. Tse, The Balanced Scorecard: A Foundation for the Strategic Management of Information Systems, Decision Support Systems, Vol. 25, No. 1 (1999). Molla, A., and P. S. Licker, E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and Maclean Model of IS Success, Journal of Electronic Commerce Research, Vol. 2, No. 4 (2001). Nour, M. A., and A. Fadlalla, A Framework for Web Marketing Strategies, Information Systems Management, Vol. 17, No. 2 (2000). Nyshadham, E. A., and S. Raghavan, The Failure of Electronic Markets in the Air Cargo Industry: A Core Theory Explanation, Electronic Markets, Vol. 11, No. 4 (2001). Okazaki, S., Do Multinationals Standardise or Localise? The Cross-cultural Dimensionality of Product-based Web Sites, Internet Research, Vol. 14, No. 1 (2004). Osuagwu, L., Internet Appreciation in Nigerian Business Organizations, Journal of Internet Commerce, Vol. 2, No. 1 (2003). Park, J. H., J. K. Lee, and J. S. Yoo, A Framework for Designing the Balanced Supply Chain Scorecard, European Journal of Information Systems, Vol. 14, No. 4 (2005). Pavlou, P. A., and L. Chai, What Drives Electronic Commerce Across Cultures? A Cross-Cultural Empirical Investigation of the Theory of Planned Behavior, Journal of Electronic Commerce Research, Vol. 3, No. 4 (2002). Phan, D. D., E-Business Development for Competitive Advantages: A Case Study, Information and Management, Vol. 40, No. 6 (2003). Phan, D. D., E-Business Management Strategies: A Businessto-Business Case Study, Information Systems Management, Vol. 18, No. 4 (2001). Pinker, E. J., A. Seidmann, and R. C. Foster, Strategies for Transitioning Old Economy Firms to E-Business, Communications of the ACM, Vol. 45, No. 5 (2002). Piris, L., G. Fitzgerald, and A. Serrano, Strategic Motivators and Expected Benefits from E-Commerce in Traditional Organisations, International Journal of Information Management, Vol. 24, No. 6 (2004). Poona, S., and P. M. Swatman, An Exploratory Study of Small Business Internet Commerce Issues, Information and Management, Vol. 35, No. 1 (1999). Raisinghani, M. S., E-Business Roadmap for Success, Information Resources Management Journal, Vol. 14, No. 1 (2001). Rangone, A., and R. Balocco, A Performance Measurement System for Planning and Controlling a BtoC E-Commerce Strategy, Electronic Markets, Vol. 10, No. 2 (2000). Rao, B., Developing an Effective E-Tailing Strategy, Electronic Markets, Vol. 9, No. 12 (1999). Raymond, L., and S. Blili, Organizational Learning as a Foundation of Electronic Commerce in the Network Organization, International Journal of Electronic Commerce, Vol. 5, No. 2 (2001). Rovenpor, J., Explaining the E-Commerce Shakeout: Why Did So Many Internet-Based Businesses Fail? e-Service Journal, Vol. 3, No. 1 (2003). Saban, K. A, Strategic Preparedness: A Critical Requirement to Maximize E-Commerce Investments, Electronic Markets, Vol. 11, No. 1 (2001).
Hawk, S., A Comparison of B2C E-Commerce in Developing Countries, Electronic Commerce Research, Vol. 4, No. 3 (2004). Hope, B. G., Critical Success Factors in the Development of Business to Business Electronic Commerce, Journal of Information Technology Cases and Applications (2001). Hornby, G., P. Goulding, and S. Poon, Perceptions of Export Barriers and Cultural Issues: The Same E-Commerce Experience, Journal of Electronic Commerce Research, Vol. 3, No. 4 (2002). Hu, P. J., P. Y. Chau, and O. R. Sheng, Adoption of Telemedicine Technology by Health Care Organizations: An Exploratory Study, Journal of Organizational Computing & Electronic Commerce, Vol. 12, No. 3 (2002). Huang, E., and T. Chou, Factors for Web Mining Adoption of B2C Firms: Taiwan Experience, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004). Hwang, H., C. Ku, D. C. Yen, and C. Cheng, Critical Factors Influencing the Adoption of Data Warehouse Technology: A Study of the Banking Industry in Taiwan, Decision Support Systems, Vol. 37, No. 1 (2004). Ihlstrom, C., and M. Nilsson, E-Business Adoption by SMEs Prerequisites and Attitudes of SMEs in a Swedish Network, Journal of Organizational Computing and Electronic Commerce, Vol. 13, No. 34 (2003). Jennex, M. E., D. Amoroso, and O. Adelakun, E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies, Electronic Commerce Research, Vol. 4, No. 3 (2004). Jutla, D., P. Bodorik, and J. Dhaliwal, Supporting the E-Business Readiness of Small and Medium-Sized Enterprises: Approaches and Metrics, Internet Research, Vol. 12, No. 2 (2002). Kim, J., and J. Lee, Business as Buildings: Metrics for the Architectural Quality of Internet Businesses, Information Systems Research, Vol. 13, No. 3 (2002). Kim, J., E. Suh, and H. Hwang, A Model for Evaluating the Effectiveness of CRM Using the Balanced Scorecard, Journal of Interactive Marketing, Vol. 17, No. 2 (2003). Konana, P., and S. Balasubramanian, The Social-EconomicPsychological Model of Technology Adoption and Usage: An Application to Online Investing, Decision Support Systems, Vol. 39, No. 3 (2005). Kshetri, N. B., Determinants of the Locus of Global E-Commerce, Electronic Markets, Vol. 11, No. 4 (2001). Larsen, K. R. T., A Taxonomy of Antecedents of Information Systems Success: Variable Analysis Studies, Journal of Management Information Systems, Vol. 20, No. 2 (2003). Lederer, A. L., D. A. Mirchandani, and K. Sims, The Search for Strategic Advantage from the World Wide Web, International Journal of Electronic Commerce, Vol. 5, No. 4 (2001). Lee, C. S., An Analytical Framework for Evaluating E-Commerce Business Models and Strategies, Internet Research, Vol. 11, No. 4 (2001). Levy, M., and P. Powell, Exploring SME Internet Adoption: Towards a Contingent Model, Electronic Markets, Vol. 13, No. 2 (2003). Lewisa, R., and A. Cockrill, Going Global? Remaining Local: The Impact of E-Commerce on Small Retail Firms in Wales, International Journal of Information Management, Vol. 22, No. 3 (2002). Majchrzak, A., R. E. Rice, and A. Malhotra, Technology Adaptation: The Case of a Computer-Supported Interorganizational Virtual Team, MIS Quarterly, Vol. 24, No. 4 (2000).
Appendix A: Current Electronic Commerce Research Seyal, A. H., M. M. Awais, S. Shamail, and A. Abbas, Determinants of Electronic Commerce in Pakistan: Preliminary Evidence from Small and Medium Enterprises, Electronic Markets, Vol. 14, No. 4 (2004). Shin, N., Strategies for Competitive Advantage in Electronic Commerce, Journal of Electronic Commerce Research, Vol. 2, No. 4 (2001). Solano, J., M. P. De Ovalles, and T. Rojas, Integration of Systemic Quality and the Balanced Scorecard, Information Systems Management, Vol. 20, No. 1 (2003). Stansfield, M., and K. Grant, An Investigation into Issues Influencing the Use of the Internet and Electronic Commerce Among SmallMedium Sized Enterprises, Journal of Electronic Commerce Research, Vol. 4, No. 1 (2003). Sung, T. K., and D. V. Gibson, Critical Success Factors in Electronic Commerce: Korean Experiences, Journal of Organizational Computing and Electronic Commerce, Vol. 15, No. 1 (2005). Tagliavini, M., A. Ravarini, and A. Antonelli, An Evaluation Model for Electronic Commerce Activities Within SMEs, Information Technology and Management, Vol. 2, No. 4 (2001). Tan, C. W., and S. L. Pan, Managing E-Transformation in the Public Sector: An E-Government Study of the Inland Revenue Authority of Singapore (IRAS), European Journal of Information Systems, Vol. 12, No. 4 (2003). Tan, Z. X. A., and W. Ouyang, Diffusion and Impacts of the Internet and E-Commerce in China, Electronic Markets, Vol. 14, No. 1 (2004). Tarafdar, M., and S. D. Vaidya, Evolution of the Use of IT for E-Business at Century Financial Services: An Analysis of Internal and External Facilitators and Inhibitors, Journal of Information Technology Cases and Applications, Vol. 4, No. 4 (2002). Taylor, M. J., J. Mcwilliam, D. England, and J. Akomode, Skills Required in Developing Electronic Commerce for Small and Medium Enterprises: Case Based Generalization Approach, Electronic Commerce Research and Applications, Vol. 3, No. 3 (2004).
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Tigre, P. B., and J. Dedrick, E-Commerce in Brazil: Local Adaptation of a Global Technology, Electronic Markets, Vol. 14, No. 1 (2004). Torkzadeh, G., and G. Dhillon, Measuring Factors That Influence the Success of Internet Commerce, Information Systems Research, Vol. 13, No. 2 (2002). van der Zee, J. T. M, and B. De Jong, Alignment Is Not Enough: Integrating Business and Information Technology Management with the Balanced Business Scorecard, Journal of Management Information Systems, Vol. 16, No. 2 (1999). Vijayaraman, B. S., and G. Bhatia, A Framework for Determining Success Factors of an E-Commerce Initiative, Journal of Internet Commerce, Vol. 1, No. 2 (2002). Wei, J., and M. Feinberg, Forecasting Internet Penetration in China: The Effect on E-Commerce, Journal of Internet Commerce, Vol. 3, No. 3 (2004). Xu, S., K. Zhu, and J. Gibbs, Global Technology, Local Adoption: A Cross-Country Investigation of Internet Adoption by Companies in the United States and China, Electronic Markets, Vol. 14, No. 1 (2004). Yao, J. T., E-Commerce Adoption of Insurance Companies in New Zealand, Journal of Electronic Commerce Research, Vol. 5, No. 1 (2004). Yeung, J. H. Y., J. P. Shim, and A. Y. K. Lai, Current Progress of E-Commerce Adoption: Small and Medium Enterprises in Hong Kong, Communications of the ACM, Vol. 46, No. 9 (2003). Zhu, K., and K. L. Kraemer, E-Commerce Metrics for NetEnhanced Organizations: Assessing the Value of E-Commerce to Firm Performance in the Manufacturing Sector,Information Systems Research, Vol. 13, No. 3 (2002). Zhu, K., and K. L. Kraemer, Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry, Information Systems Research, Vol. 16, No. 1 (2005). Zhu, K., K. Kraemer, and S. Xu, Electronic Business Adoption by European Firms: A Cross-Country Assessment of the Facilitators and Inhibitors, European Journal of Information Systems, Vol. 12, No. 4 (2003).
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Appendix A: Current Electronic Commerce Research 3. Bundling, Sharing, and Differentiation 4. Adoption and Network Externalities 3. Business Process 1. Electronic Data Interchange 2. Government and the Location of Transactions 3. Valuation of EC Technology Investments 4. EC Business Models 4. Market Issues 1. Intermediation 2. Physical and Electronic Markets 3. Electronic Auctions 4. Network Externalities and Market Efficiency 5. Design of Electronic Markets 6. Trust 5. Macroeconomic Issues 1. Measurement of Digital Economy 2. Electronic Labor Markets 3. Electronic Money 4. Taxation and Regulation of EC 5. Economic Transformation 6. Electronic Government 7. International EC
EFFECTIVENESS OF IT INVESTMENT
Since there is insufficient literature directly on the effectiveness of e-commerce, this chapter reviews the literature published between September 2003 and August 2005 that relates more generally to the effectiveness of IT. The methods cited may be used for performance measurement of e-commerce investments. Kumar (2004) proposes a framework for assessing the business value of IT infrastructure, and Ravichandran et al. (2005) study the effect of information system resources and capabilities on firm performance based on 129 firms in the United States. Straub et al. (2004) explore the impact of the digital supply network on business performance, and Quan et al. (2003) study the effect of IT investment on firms performances in duopoly situations. For the justification of IT investment, Clemons and Gu (2003) discuss the importance of balancing the need for timely action and certainty before action, and Au and Kauffman (2003) examine rational expectations in IT adoption and investment. Thatcher and Pingry (2004b) analyze theoretical evidence of the business value of an IT investment with a duopoly model, and Thatcher and Pingry (2004a) use an economic model to formalize the complex relationships between IT investment, intermediary performance measures, and economic performance. Kohli and Devaraj (2003) examine the structural variables that affect IT payoff through a metaanalysis of 66 firm-level studies from 1990 to 2000, and Kearns (2004) presents results from two case studies on the evaluation of IT investment undertaken with a multiobjective, multicriteria approach. Williams and Mitchell (2004) study the impact of information infrastructure on market entry by the eight large U.S. telecommunication companies from 1984 to 1998.
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REFERENCES
Au, Y. A., and R. J. Kauffman, What Do You Know? Rational Expectations in Information Technology Adoption and Investment, Journal of Management Information Systems, Vol. 20, No. 2 (2003). Bhargava, H. K., and V. Choudhary, Economics of an Information Intermediary with Aggregation Benefits, Information Systems Research, Vol. 15, No. 1 (2004). Chellappa, R. K., and S. Shivendu, Economic Implications of Variable Technology Standards for Movie Piracy in a Global Context, Journal of Management Information Systems, Vol. 20, No. 2 (2003). Clemons, E. K., and B. Gu, Justifying Contingent Information Technology Investments: Balancing the Need for Speed of Action with Certainty Before Action, Journal of Management Information Systems, Vol. 20, No. 2 (2003). Dehning, B., V. J., Richardson, A. Urbaczewski, and J. D. Wells, Reexamining the Value Relevance of E-Commerce Initiatives, Journal of Management Information Systems, Vol. 21, No. 1 (2004). Kauffman, R. J. and E. A. Walden, Economics and Electronic Commerce: Survey and Directions for Research, International Journal of Electronic Commerce, Vol. 5, No. 4 (2001). Kearns, G. S., A Multi-Objective, Multi-Criteria Approach for Evaluating IT Investments: Results from Two Case Studies, Information Resources Management Journal, Vol. 17, No. 1 (2004). Kohli, R., and S. Devaraj, Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research, Information Systems Research, Vol. 14, No. 2 (2003). Kumar, R. L., A Framework for Assessing the Business Value of Information Technology Infrastructures, Journal of Management Information Systems, Vol. 21, No. 2 (2004). Liu, Y., F. Yu, S. Y. W. Su, and H. Lam, A Cost-Benefit Evaluation Server for Decision Support in E-Business, Decision Support Systems, Vol. 36, No. 1 (2003). Quan, J., Q. Hu, and P. J. Hart, Information Technology Investments and Firms PerformanceA Duopoly Perspective, Journal of Management Information Systems, Vol. 20, No. 3 (2003). Ravichandran, T., and C. Lertwongsatien, Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective, Journal of Management Information Systems, Vol. 21, No. 4 (2005). Straub, D., A. Rai, and R. Klein, Measuring Firm Performance at the Network Level: A Nomology of the Business Impact of Digital Supply Networks, Journal of Management Information Systems, Vol. 21, No. 1 (2004). Thatcher, M. E., and D. E. Pingry, An Economic Model of Product Quality and IT Value, Information Systems Research, Vol. 15, No. 3 (2004a). Thatcher, M. E., and D. E. Pingry, Understanding the Business Value of Information Technology Investments: Theoretical Evidence from Alternative Market and Cost Structures, Journal of Management Information Systems, Vol. 21, No. 2 (2004b). Williams, C., and W. Mitchell, Focusing Firm Evolution: The Impact of Information Infrastructure on Market Entry by U.S. Telecommunications Companies, 19841998, Management Science, Vol. 50, No. 11 (2004). Zhu, K., K. L. Kraemer, and J. Dedrick, Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry, Journal of Management Information Systems, Vol. 21, No. 1 (2004).
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Appendix A: Current Electronic Commerce Research Web sites intended for international use with those intended for local use. Fink and Laupase (2000) compare the perception of Web site design characteristics between Malaysia and Australia.
Appendix A: Current Electronic Commerce Research Perkowitz and Etzioni (2000) study the effect of adaptive Web sites, and Manber et al. (2000) observe the experience with personalization on Yahoo! Hillier (2003) draws on evidence from the anthropological, worldview, and systems design literature to show how culture and context play a significant role in the way individuals perceive and approach their interaction with a multilingual e-commerce Web site. Hu et al. (2004) present an empirical study to verify the relationship between audience impressions and visual styles of B2C Web pages.
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REFERENCES
Aladwani, A. M., The Development of Two Tools for Measuring the Easiness and Usefulness of Transactional Web Sites, European Journal of Information Systems, Vol. 11, No. 3 (2002). Aladwani, A. M., and P. C. Palvia, Developing and Validating an Instrument for Measuring User-Perceived Web Quality, Information and Management, Vol. 39, No. 6 (2002). Albert, T. C., P. B. Goes, and A. Gupta, GIST: A Model for Design and Management of Content and Interactivity of Customer-Centric Web Sites, MIS Quarterly, Vol. 28, No. 2 (2004). Alpar, P., M. Porembski, and S. Pickerodt, Measuring the Efficiency of Web Site Traffic Generation, International Journal of Electronic Commerce, Vol. 6, No. 1 (2001). Azzone, G., R. Bianchi, and G. Noci, Corporate Web Sites: The Drivers of Their Different Configurations, Electronic Markets, Vol. 11, No. 2 (2001). Barnes, S. J., and R. Vidgen, An Evaluation of Cyber-Bookshops: The Webqual Method, International Journal of Electronic Commerce, Vol. 6, No. 1 (2001). Bennett, R., Use of Curiosity-Arousing Web Sites for Businessto-Business Internet Marketing, Quarterly Journal of Electronic Commerce, Vol. 3, No. 2 (2002). Bruner, G. C., II, and A. Kumar, Similarity Analysis of Three Attitudes Toward the Web Site Scales, Quarterly Journal of Electronic Commerce, Vol. 3, No. 2 (2002). Cunliffe, D., Developing Usable Web SitesA Review and Model, Internet Research, Vol. 10, No. 4 (2000). Fang, X., and G. Salvendy, Customer-Centered Rules for Design of E-Commerce Web Sites, Communications of the ACM, Vol. 46, No. 12 (2003). Fink, D., and R. Laupase, Perceptions of Web Site Design Characteristics: A Malaysian/Australian Comparison, Internet Research, Vol. 10, No. 1 (2000). Gonzlez, F. J. M., and T. M. B. Palacios, Quantitative Evaluation of Commercial Web Sites: An Empirical Study of Spanish Firms, International Journal of Information Management, Vol. 24, No. 4 (2004). Hillier, M., The Role of Cultural Context in Multilingual Web Site Usability, Electronic Commerce Research and Applications, Vol. 2, No. 1 (2003). Hu, J., K. Shima, R. Oehlmann, J. Zhao, Y. Takemura, and K. Matsumoto, An Empirical Study of Audience Impressions of B2C Web Pages in Japan, China and the UK, Electronic Commerce Research and Applications, Vol. 3, No. 2 (2004). Huizingh, E. K. R. E., The Content and Design of Web Sites: An Empirical Study, Information and Management, Vol. 37, No. 3 (2000). Jenamani, M., P. K. J. Mohapatra, and S. Ghose, Benchmarking for Design Evaluation of Corporate Web Sites: A Study, Quarterly Journal of Electronic Commerce, Vol. 3, No. 4 (2002). Johnson, K. L., and M. M. Misic, Benchmarking: A Tool for Web Site Evaluation and Improvement, Internet Research, Vol. 9, No. 5 (1999). Jones, M. C., and T. C. Kayworth, An Exploratory Assessment of Web Site Performance: The Role of Expertise and Site Objectives, Journal of Internet Commerce, Vol. 1, No. 1 (2002). Kavassalis, P., S. Lelis, M. Rafea, and S. Haridi, What Makes a Web Site Popular? Communications of the ACM, Vol. 47, No. 2 (2004). Kim, S. E., T. Shaw, and H. Schneider, Web Site Design Benchmarking Within Industry Groups, Internet Research, Vol. 13, No. 1 (2003). Kim, S., and L. Stoel, Dimensional Hierarchy of Retail Web Site Quality, Information and Management, Vol. 41, No. 5 (2004). Kowtha, N. R., and T. W. I. Choon, Determinants of Web Site Development: A Study of Electronic Commerce in Singapore, Information and Management, Vol. 39, No. 3 (2001). Kuo, F., T. Chu, M. Hsu, and H. Hsieh, An Investigation of Effort-Accuracy Trade-off and the Impact of Self-Efficacy on Web Searching Behaviors, Decision Support Systems, Vol. 37, No. 3 (2004). Lee, J. K., A Model for Monitoring Public Sector Web Site Strategy, Internet Research, Vol. 13, No. 4 (2003). Lee, W., and I. Benbasat, Designing an Electronic Commerce Interface: Attention and Product Memory as Elicited by Web Design, Electronic Commerce Research and Applications, Vol. 2, No. 3 (2003). Liu, C., and K. P. Arnett, Exploring the Factors Associated with Web Site Success in the Context of Electronic Commerce, Information and Management, Vol. 38, No. 1 (2000). Liu, C., K. P. Arnett, and C. Litecky, Design Quality of Web Sites for Electronic Commerce: Fortune 1000 Webmasters Evaluations, Electronic Markets, Vol. 10, No. 2 (2000). Manber, U., A. Patel, and J. Robison, Experience with Personalization on Yahoo! Communications of the ACM, Vol. 43, No. 8 (2000). Murtaza, M. B., and T. Greer, A Framework for Valuing Web Site Personalization, Journal of Internet Commerce, Vol. 2, No. 3 (2003). Muylle, S., R. Moenaert, and M. Despontin, The Conceptualization and Empirical Validation of Web Site User Satisfaction, Information and Management, Vol. 41, No. 5 (2004). Nysveen, H., and P. E. Pedersen, An Exploratory Study of Customers Perception of Company Web Sites Offering Various Interactive Applications: Moderating Effects of Customers Internet Experience, Decision Support Systems, Vol. 37, No. 1 (2004). ODaniel, T., and C. K. Wai, Domain Name and Site Hosting Preferences: Empirical Evidence, Internet Research, Vol. 10, No. 4 (2000). Palmer, J. W., Web Site Usability, Design, and Performance Metrics, Information Systems Research, Vol. 13, No. 2 (2002). Perkowitz, M., and O. Etzioni, Adaptive Web Sites, Communications of the ACM, Vol. 43, No. 8 (2000).
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Appendix A: Current Electronic Commerce Research Stafford, T. F., and M. R. Stafford, Identifying Motivations for the Use of Commercial Web Sites, Information Resources Management Journal, Vol. 14, No. 1 (2001). Stell, R., and N. Paden, Creating Retail Web Sites for Different Consumer Shopping Orientations, Journal of Internet Commerce, Vol. 1, No. 1 (2002). Subramony, D. P., Why Users Choose Particular Web Sites over Others: Introducing a Means-End Approach to HumanComputer Interaction, Journal of Electronic Commerce Research, Vol. 3, No. 3 (2002). Taylor, M. J., S. Wade, and D. England, Informing IT System Web Site Design Through Normalisation, Internet Research, Vol. 13, No. 5 (2003). Teo, T. S. H., and Y. Pian, A Model for Web Adoption, Information and Management, Vol. 41, No. 4 (2004). van der Merwe, R., and J. Bekker, A Framework and Methodology for Evaluating E-Commerce Web Sites, Internet Research, Vol. 13, No. 5 (2003). Wan, H. A., Opportunities to Enhance a Commercial Website, Information and Management, Vol. 38, No. 1 (2000). Winter, S. J., C. Saunders, and P. Hart, Electronic Window Dressing: Impression Management with Web Sites, European Journal of Information Systems, Vol. 12, No. 4 (2003). Yeung, W. L., and M. Lu, Functional Characteristics of Commercial Web Sites: A Longitudinal Study in Hong Kong, Information and Management, Vol. 41, No. 4 (2004). Young, D., and J. Benamati, Differences in Public Web Sites: The Current State of Large U.S. Firms, Journal of Electronic Commerce Research, Vol. 1, No. 3 (2000). Zhang, P., and G. M. Von Dran, User Expectations and Rankings of Quality Factors in Different Web Site Domains, International Journal of Electronic Commerce, Vol. 6, No. 2 (2001). Zhang, P., G. M. Von Dran, P. Blake, and V. Pipithsuksunt, Important Design Features in Different Web Site Domains: An Empirical Study of User Perceptions,e-Service Journal, Vol. 1, No. 1 (2002).
Phippen, A., L. Sheppard, and S. Furnell, A Practical Evaluation of Web Analytics, Internet Research, Vol. 14, No. 4 (2004). Ranganathan, C., and S. Ganapathy, Key Dimensions of Businessto-Consumer Web Sites, Information and Management, Vol. 39, No. 6 (2002). Raymond, D. N., V. Niekerk, J. Berthon, and T. Davies, Going with the Flow: Web Sites and Customer Involvement, Internet Research, Vol. 9, No. 2 (1999). Raymond, L., Determinants of Web Site Implementation in Small Businesses, Internet Research, Vol. 11, No. 5 (2001). Robbins, S. S., and A. C. Stylianou, Global Corporate Web Sites: An Empirical Investigation of Content and Design, Information and Management, Vol. 40, No. 3 (2003). Robbins, S. S., and A. C. Stylianou, A Study of Cultural Differences in Global Corporate Web Sites, Journal of Computer Information Systems, Vol. 42, No. 2 (2001). Rogers, M., and T. M. Rajkumar, Developing Electronic Commerce Web Sites for the Visually Impaired, Information Systems Management, Vol. 16, No. 1 (1999). Saeed, K. A., Y. Hwang, and V. Grover, Investigating the Impact of Web Site Value and Advertising on Firm Performance in Electronic Commerce, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Schrefl, M., M. Bernauer, E. Kapsammer, B. Prll, W. Retschitzegger, and T. Thalhammer, Self-Maintaining Web Pages, Information Systems, Vol. 28, No. 8 (2003). Schubert, P., Extended Web Assessment Method (EWAM): Evaluation of Electronic Commerce Applications from the Customers Viewpoint, International Journal of Electronic Commerce, Vol. 7, No. 2 (2002). Seilheimer, S. D., Productive Development of World Wide Web Sites Intended for International Use, International Journal of Information Management, Vol. 24, No. 5 (2004). Simeon, R., Evaluating Domestic and International Web-Site Strategies, Internet Research, Vol. 9, No. 4 (1999).
Appendix A: Current Electronic Commerce Research electronics and computers undermine the fair use exceptions in U.S. copyright law. Kopp and Suter (2001) describe the consumer, public policy, and managerial issues associated with fan sites and hate sites and their use of trademarked and copyrighted materials on the World Wide Web. Chen and Png (2003) analyze information goods pricing and copyright enforcement from the welfare perspective, and Lee and Booth (2004) develop a prototype for digital rights management in e-commerce. Hess (2003) discusses the methods used to combat online software piracy, and Kankanhalli and Hau (2002) and Kwok (2003) propose the watermarking of electronic text documents to prevent illegal copying and redistribution. Easley et al. (2003) discuss MP3 open standards and the music industrys response to Internet piracy, and Shin et al. (2004) assess global software piracy. Chellappa and Shivendu (2003) discuss economic implications of variable technology standards for movie piracy in a global context, and Sundararajan (2004) analyzes the optimal choice of pricing schedules and technological deterrence levels in a market of digital piracy. Altinkemer and Guan (2003) analyze protection strategies for online software distribution, and Kwok et al. (2003) integrate digital rights management into the Internet Open Trading Protocol. Chen and Png (2003) propose how the government should set fines for copying while a monopoly publisher sets price, and Sine et al. (2003) study the influence of institutional prestige on the licensing of university inventions.
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E-TAXATION
Chou (1999) examines the pros and cons of taxing electronic commerce and analyzes the main issues on EC taxation, and Shughart (2000) studies the issue from the perspective of public choice. Lukas (2000) examines the effect of EC on the tax system of the state and local governments in the United States. Vijayasarathy (2002) studies the opinions on Internet taxation, privacy, and security. Lee and Hwangbo (2000) propose the Consumer Delivered Sales Tax approach. Ward and Sipior (2004) elaborate on the perspective of taxing e-commerce in the United States, and Jin (2003) reviews the debate over taxing e-commerce transactions.
FREEDOM OF SPEECH
Samuelson (2003) describes the trial court decision that trade secret lawsuits are categorically immune from the First Amendment to the U.S. Constitution and free speech scrutiny, and Hailperin (1999) outlines the debate between the Child Online Protection Act (COPA) promoters and American Civil Liberties Union from the free speech point of view. Panko and Beh (2002) identify the legal basis for monitoring pornography and sexual harassment.
ANONYMITY
Marx (1999) suggests seven types of identity knowledge and 13 procedural questions to guide the development and assessment of Internet policy regarding anonymity, and Froomkin (1999) discusses the legal issues of anonymity and pseudonymity. Kling et al. (1999) deliberate the policy on assessing anonymous communication on the Internet, and Teich et al. (1999) describe the results and recommendations of the American Association of the Advancement of Science on anonymous communication policies for the Internet. To bridge the conflicting concern about privacy and desire to anonymous access to network, Claessens et al. (2003) propose a solution for revocable anonymous access to the Internet. Wayner (1999) summarizes technical solutions for producing anonymous communication on the Internet, and Reiter and Rubin (1999) develop the system Crowds, which enables anonymous Web transactions. Gabber et al. (1999) present a software, Lucent Personalized Web Assistant, designed to generate secure, consistent, and pseudonymous aliases for Web users.
ISSUES IN PRIVACY
Milne and Culnan (2004) study strategies for reducing online privacy risks based on a survey of 2,468 Internet users, and Malhotra et al. (2004) propose the construct, the scale, and a causal model to help explain the Internet users information privacy concerns. Berendt et al. (2005) survey stated preferences and actual behavior concerning privacy, finding that online users easily forget their privacy concerns. Berry (2004) argues for the concept of privacy, and Brown and Muchira (2004) investigate the relationship between Internet privacy concerns and online purchase behavior. Lawler (2003) examines the effect of privacy on customer loyalty, and Gauzente (2004) discusses the potential room for improvement in Web merchants privacy policies. Liu et al. (2005) present experimental results relating to the relationship between privacy, trust, and behavioral intention to make an online transaction, and Peslak (2005) reviews the Internet privacy policies of Fortune 50 companies. Several articles identify key issues in Internet privacy (Clarke 1999, Dhillon and Moores 2001) and data privacy protection (Grupe et al. 2002). Turner and Dasgupta (2003) address users concerns, technology, and implications of privacy on the Web for business organizations and individuals. Phelps et al. (2001)
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Appendix A: Current Electronic Commerce Research investigate antecedents and consequences of consumer privacy concerns using empirical analysis, and Hoffman et al. (1999) argue that concerns over privacy of information primarily engender trust. Sheehan (2002) examines a typology of Internet users and their online privacy concerns, and Earp and Baumer (2003) describe consumers behavior on the Web to protect their privacy in an environment that does not ensure sufficient legal protection. Cohen (2003) discusses the debate over the necessity of balancing privacy and digital rights management, and Volokh (2000) discusses the conflict between personalization and privacy. Reagle and Cranor (1999) develop a platform for privacy preferences in the Privacy Preference Project. Pietro and Mancini (2003) discuss the security and privacy issues of handheld and wearable wireless devices, and Rennhard et al. (2004) present a novel component that enables secure pseudonymous e-commerce. Bellman et al. (2004) survey international differences in information privacy concerns for 38 countries. Kaufman et al. (2005) describe the Platform for Privacy Preferences (P3P), which was introduced by the WWW Consortium to allow sites to express policies in machine-readable form and to expose these policies to site visitors, and they propose the Social Contract Core. Lahlou et al. (2005) describe privacy and trust issues according to the European Privacy Design Guideline for the Invisible Computers. Moores and Dhillon (2003) test the performance of privacy seals in e-commerce, and Moores (2005) studies the effect of privacy seals in e-commerce such as TRUSTe, CPA WebTrust, and BBBOnline.
VIRTUAL COMMUNITIES
Koh and Kim (2003) propose and empirically validate a conceptual framework on the sense of virtual community on the Web, and Hall and Graham (2004) present an experiment on the motivating factors of collaborating to generate knowledge in an online community. Kavanaugh et al. (2005) discuss weak ties in networked communities, and Geng et al. (2004) develop an evolutionary model to explore the issue of trust within a virtual community from a dynamic process perspective. Bughin and Zeisser (2001) discuss the marketing potential of a virtual community, and Bughin and Hagel (2000) discuss the operational performance and business models of virtual communities. Wang and Fesenmaier (2003) assess how motivation contributes to an online community empirically using the online travel community. Schubert and Ginsburg (2000) address the role of personalization in a
Appendix A: Current Electronic Commerce Research virtual community, and Castelfranchi and Tan (2002) look at trust and deception in a virtual community. Leimeister et al. (2005) study the factors that support trust in health-care communities.
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VIRTUAL TEAMS
Paul et al. (2004) study the impact of heterogeneity and the collaborative conflict management style on the performance of synchronous global virtual teams, and Pauleen (2003) proposes an inductively derived model of leader-initiated relationships in building virtual team members. Piccoli and Ives (2003) present the results of a longitudinal study of virtual teams and explore the role of behavior control on trust decline, and Jarvenpaa et al. (2004) explore theories of trust in global virtual teams. Halaris et al. (2003) describe an integrating system that supports the virtual consortia in the construction sector.
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Appendix A: Current Electronic Commerce Research Zwick, D., and N. Dholakia, Contrasting European and American Approaches to Privacy in Electronic Markets: Property Right Versus Civil Right, Electronic Markets, Vol. 11, No. 2 (2001).
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ACKNOWLEDGMENTS
The authors would like to thank Jong Han Park and Sohyung Kim, research assistants in the School of Information Systems at Singapore Management University (SMU), who selected articles from the vast number of journal articles and made the initial classifications. Christopher Choo at SMU and Alan Tan at Nanyang Polytechnic have done a superb job editing the huge number of references and deriving the statistics for the exhibitions. Jong Han Park, Sung Byung Yang, and Jong Hyun Park, doctoral candidates in the Graduate School of Management at the Korea Advanced Institute of Science and Technology, significantly contributed to the earlier version of the project. We deeply thank them for their dedicated work on this endeavor. Without the full support of Dean Steven Miller at the School of Information Systems, Singapore Management University, this project would not have been possible. I profoundly thank him. Puay Siang Tan and Chew Hong Ong at the general administration office of the School of Information Systems arranged all the support that was necessary without any delay. I am so happy for their constant help and thankful that they are my colleagues; I deeply appreciate their support. I also want to thank Jana Rumminger for her wonderful English editing. For any inquiries about this appendix, contact Jae Kyu Lee (jklee@smu.edu.sg).