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27032 SE 154thPlace, Issaquah, WA 98027 lancesilver@hotmail.com (425) 941-9184
identifying and mitigating risks, resolving critical issues, driving web development projects from beginning to on-time delivery end, ensuring effective communication with international representatives in the field before, during, and after the release, sustaining partnerships and maximizing operational efficiency and customer satisfaction post-release. Key Accomplishments: Awarded Gold Star Bonus in 2007.Provided to the top 1-2% of employees worldwide. Developed from scratch the Premium Subscriber Control, which doubled within 1 month the online orders of TechNet subscriptionsa multi-million dollar business. Redesignedthe user interface for subscriber downloads, resulting in significant positive feedback from customers. Coordinated with functional departments throughout the organization, including engineering, international business development, customer service and support, and operations to ensure reliability and quality of global website. Worked across divisional boundaries to problem-solve technical dependencies and timeline issues. Pioneered process for gathering design input and feedback from customers. Consolidated into one TechNet Library all of Microsofts technical documentation for IT Pros, which made it easier for customers to find content, easier for content teams to link content that was previously maintained in silos, and easier for the infrastructure team to support publishing and rendering. Managed creation of a self-publishing system for the MSDN and TechNet Publishing System, which included implementation and documentation of a support system that reduced by 90% the involvement of the engineering team. Created, implemented, and documented what became the template for supporting new web applications by MSCOM. Independently managed for 2 years the platform associated with delivering the on-line benefits of a $500M per year subscription business, which included Passport authentication, SQL Server database, middle tier business logic, C# and ASP.NET components. Launched the TechNet and Expression Subscription Benefits portal in 11 locales, consolidating the Subscription Benefits Portal into a single codebase for consistent look and feel, extensibility, and easier maintenance. 4/2000 to 6/2005: Program Manager and Lead Programmer-Writer. Windows Client SDK team. Responsible for leading, planning, coordinating, and driving releases, measuring and reporting quality metrics, and coordinating with partners. Directly and indirectly supervised programmerwriters and technical editors.Coordinated multiple documentation projects simultaneously negotiating deliverables and priorities in accordance with legal requirements, resource and time constraints while focusing on developing content that delightedinternal and external customers. Balancedsupport for current products with work on the next version. 6/1998 to 3/2000: Programmer-Writer. S & T Onsite (Microsoft). Responsible for authoringSDK documentation for Microsoft Internet Explorer. Tested and wrote code samples. Wrote API reference for Internet Explorer programming elements.Wrote overviews, tutorials, and other conceptual content aimed at educating developers implementing new web technologies. Worked in HTML and XML authoring environments. Assisted with
development and testing of XML schemas and XSLT templates, and tools for authoring, building, and publishing SDK documentation.
1983-1986 Home Savings of America, Beverly Hills, Buena Park, Downey, Lakewood,
Los Angeles, and Torrance, CA. 3/1983-8/1986. Chief Appraiser. Managed appraisal department. Supervised and trained staff- and trainee-level appraisers. Wrote and edited appraisal reports. Responsible for accuracy and quality of appraisal reports. Final authority on all valuations in the Conventional Loan Department, including REO's, bankruptcies, legal and insurance appraisals.
Key Accomplishment: Achieved Number One turnaround time in the company (customer service goal).
Education:
Bellevue Community College, Bellevue, WA AA in Information Technology--Client-Server VB Programming Certificate in C/C++ Programming President's Honor List, Phi Theta Kappa, National Dean's List 3.99 grade point average University of Southern California (USC), Los Angeles, CA Bachelors studiesEngineering and Economics (non-matriculated) Santa Monica College, Santa Monica, CA AA in Liberal Arts, with concentration in Economics