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Service-Now Benefits

Built in reporting and dashboards Built on ITIL (most widely used best practice for IT Service Management) from the ground up and includes tightly integrated components for future expansion Enterprise Class application with rapid deployment time Modern Web 2.0 architecture Customizable Built around CMDB with flexibility for multiple integrations Auto upgrading Subscription license - Enterprise Edition includes: o Incident Management o Problem Management o Change Management o Configuration Management o Release Management o Service Level Agreement o Service Request & Catalog o Asset Portfolio & Contract Management o Project Portfolio Management o Employee Self Service o Reporting/ OLAP