AcceleratedSAP

High Level Business Scenario and

KEY
S AP S O LUTIO N MAP P rocess Categories M ain P rocesses B usiness P rocesses

Organization Sheet
Customer Strategy Manager: Prepared By: Date Prepared/Changed:

Level 1 Phase Strategic units

Entity n

Facility 1

INDUSTRY SOLUTION MAPS

Enterprise Management Customer Relationship Management Sales Channels Sales Management Service Agreements Sales Cycle Management Customer Service Key Account Management Trade Promotions Category Management Service Fulfillment Product / Brand Marketing Market Research & Analysis Marketing Program Management Installation Management Customer Information Extended Customer Management Mobile Sales Management Agency & Broker Management Direct Business Management Internet Customer Service Call Center Product & Service Information Customer Information System Product Design & Engineering Computer Aided Design Component Specification Product Option Specification Product Data Management Manufacturing Process Specification Engineering Change Management Engineering Change Request (ECR) Creation Viewing/Markup Approval Routing Document Distribution Effectivity Determination Engineering Change Order (ECO) Creation Supply Chain Planning Sales & Demand Planning Operations Planning Distribution Planning Supply & Distribution Network Modeling Distribution Requirements Planning Supply Network Optimization Supply / Demand Balancing Vendor Managed Inventory Marketing & Innovation Market Research & Analysis Product Management Brand Management Marketing Program Management Advertising & Consumer Promotion Budgeting Advertising Media Selection Consumer Promotions Campaign Design Event Tracking/Scheduling Performance Analysis 3rd Party Data Profitability Analysis Supply Chain Management Supply Chain Planning Demand Forecasting Procurement Manufacturing Distribution

Copyright 2002 SAP AG. All rights reserved

Facility 2

Entity 1

Entity 2

Entity 3

Entity 4

BU ...n

BU 1

BU 2

SAP Solutions Maps: INDUSTRY, TECHNOLOGY, KNOW LEDGE and SUPPORT SERVICES

1, 2, 3

Warehouse 1

Level 2 Business Units

Level 3 Manuf. Facilities Facility

Warehouses

AcceleratedSAP
Simulation Availability Check Warehousing Radio Frequency Returns Handling Transport Sourcing Transportation Optimization Execution & Monitoring Key Performance Indicators Component Procurement Quality Evaluation Component & Supplier Selection Purchasing Contracts Electronic Procurement Consumption / Replenishment Trigger EDI Contract Call-Off Purchase Order Management Manufacturing Production Scheduling Production Execution Quality Management Plant Maintenance Maintenance Planning Work Order Scheduling Resource Management Maintenance Analysis Sales & Dsitribution Sales Cycle Management Order Fulfillment Distributor Reseller Management Warehouse Management Transportation Management Transportation Scheduling Transportation Processing Transportation Monitoring Costing Invoicing Customer Customer Service Installation Management Field Service Support Service History Service Configuration Management Billing / Costing / Profitability Service Supply Chain Management Outsourcing Field Service Planning / Optimization Spare Parts Planning / Optimization Exploration & Production Exploration & Appraisal Development Production Marketing Disposal Asset transfer Environmental compliance Site remediation Property marketing and due diligence preparation Plug & Abandon wells and reporting to state Supply Supply Chain Optimization & Planning Acquire, Trade & Sell Exchange & Throughput Handling Scheduling Inventory Management Primary Distribution & Transport Deliveries to partners Location receipts (e.g. terminal, refinery) Terminal automation systems Demurrage handling Carrier performance tracking Handling of transit and regulatory documentation Freight cost handling Export handling Manufacturing Manufacturing Planning & Optimization Process Management Gas & Fuel Manufacturing Lubes Manufacturing

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AcceleratedSAP
Blending & Packaging Product Quality Management Product quality standards and testing procedures Sample and analyze products Maintain documentation and history Market Marketing Contracts & Pricing Commercial Sales Secondary Distribution & Transportation Terminal management Terminal automation systems Balance compartments / vehicles Rebranding and blending ASTM Quantity conversion Gain and loss handling Dispatch and route planning and optimization Freight cost handling Fleet management Handling of transit and regulatory documentation Replenishment planning Export handling Service Station Retailing Merchandise Management Transaction Processing & Settlement Retail Network Management Site Inventory Management Site Management Asset management Maintenance management Project management Generation Engineering & Construction Production Plant Maintenance Decommissioning Shutdown planning Demolition Retire Assets Transmission & Distribution Engineering & Construction Operations Management Maintenance & Work Management Transmission & Distribution Service Wholesale Installation Services Sales Cycle & Billing Connection & Installation Management Service Management Meter Reading Management Meter Reading Preparation Meter reading Monitoring Energy Service Sales Cycle Service Agreement Special Customer Processes Retail Billing Rate Management Gas Billing Billing of Charges Legal Charges Automatic Billing & Simulation Manual Billing Unbundled Billing Intercompany Data Exchange Cross-Contract Billing Billing Reversal Energy Trading Profiling & Forecasting Management Traders Workbench Risk Management Wholesale Billing Intercompany Reconciliation Retail Business Settlement Wholesale & Pool Settlement Revenue Management Invoicing

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AcceleratedSAP
Receivables Management Third Party Settlement Third-Party Settlement Intercompany Data Exchange Research & Development Drug Discovery Preclinical & Clinical Trials Regulatory Approval Product Development R & D Administration New Technologies Process Development Process Simulation Process Optimization Document Management Process Safety Industrial Hygiene/Safety Waste Management Emissions Management Technical Service Applied R&D Quality Management Product Launch Regulatory Compliance Adherence to GMP / GLP Document Management Internal / External Compliance Reporting Waste Management Emissions Management Operational Analysis Calculation of Yield Efficiency Process Analysis Trending Statistical Process / Quality Control Document Management Plant Engineering Facilities Management Maintenance Planning Maintenance Execution Regulatory Compliance Employee Training Employee Certification Compliance / Improvement Planning Adherence to GMP / GLP Permit Management Document Management Process Engineering Pilot & Technology Transfer Quality Management Regulatory Compliance Operations Analysis Yield Measurement Process Analysis Trending Statistical Process / Quality Control Document Management Sales & Services Sales Force Automation Order Management & Fulfilment Customer Service Trading Partner Management Techical Service Orders/Notifications Installed base Know-How Database Travel Expenses Labor Resource Management Returns & Depot Repairs (RMA) Monitoring & Escalation Spare Part & Van Stock Management Direct Invoicing Operations Production Planning Production Execution cGMP Regulated Manufacturing Quality Management Process Control Procurement

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AcceleratedSAP
Requisition / PO Management Quotation Vendor Management Vendor Analysis Goods receipt Quality of Goods receipt Usage Decision & Release consumption-based material management Invoice verification purchasing documents Distribution Logistics Planning Transportation Execution Storage & Site Management Regulatory Compliance Tank & Warehouse Mgmt. Storage & Warehouse Mgmt. Filling & Picking Packing & Shipping Customer specific filling Value added services Returnable packaging Loading coordination and control Batch determination Deliver COA Product Safety

Develop to Order
Project, Configuration & Quality Management Design, Concept & Specification Quotation & Contract Costing Order Entry Prototyping & Optimization Hand Over & Contract Preparation Release of Revision Level Final Costing Project Closing Final Billing Contract Management Preparation of repetitive Manufacturing Make To Order Project, Quality & Document Management Inquiry & Quotation Processing Order Entry Processing Manufacturing & Delivery Warranty Entry of Warranty Request Evaluation of Warranty Request Defect Analysis Defect Elimination Maintenance Setup Engineer To Order Project, Configuration & Engineering Data Management Concept & Product Development Inquiry & Quotation Processing Order Entry Processing Procurement, Shipping & Assembly Start Up & Warranty Initial Startup Entry of Warranty Request Evaluation of Warranty Request Defect Analysis Defect Elimination Surety Bond Management Maintenance Setup Project Closing Retention Handling Site Closing Spares Supply Provisioning / Spares Supply Procurement Planning Order Administration Invoicing Invoicing Profitability Analysis Maintenance, Repair & Overhaul Project & Configuration Management Sales & Marketing Maintenance Planning

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Work Planning & Preparation Work execution Work Closure Financial Project Completion Preliminary Invoicing Delivery / Hand Over Warranty Final Invoicing Profitability Analysis Engineering OEM Product Data Management Engineering Projects Product Configuration Process Engineering Target Costing Calculation for Vehicles Calculation for Construction Groups Simulation Costing of Options Supply Chain Planning OEM Variant Demand Management Resource Planning Order Scheduling & Sequencing Global Purchasing Vendor Performance Vendor Rating Supplier Certification Manufacturing OEM Supply to Line Inbound Logistics Manufacturing Execution Billing Key Performance Indicators Backflush Work in Process Controlling on Type / Model Level Option Costing Variance Analysis Parts Per Million (PPM) Sales OEM Sales Planning Sales Execution Vehicle Allocation Shipping & Billing Vehicle Tracking As Built As Maintained After Sales Tracking Engineering Supplier Product Data Management Engineering Projects Process Engineering Target Costing Calculation for New Products Simulation Supply Chain Planning Supplier Demand Management Resource Planning Global Purchasing Vendor Performance Vendor Rating Supplier Certification Manufacturing Supplier Supply Chain Control Inbound Logistics Manufacturing Execution Billing Key Performance Indicators Backflush Settlement: Periodic, Lot based Sales Supplier Global Sales Delivery Schedules Packaging Logistics Delivery & Transport Billing Retro Billing Daily Delivery Note

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
ERS Spare Parts Business Demand Management Sales & Delivery Backorders Warehouse Warranty Claims Dealer Payments Claim Submission Manufacturer Approval & Reimbursement Vehicle Distribution Sales & Marketing Import Distribution and Delivery Warranty Claims Warranty Validation and Approval Dealer Payments Recall Campaigns Claim Submission to OEM OEM Approval and Reimbursement Part Handling for Claims Completely Knocked Down Kits (CKD) Planning Packing & Shipping Kit Management Assembly Controlling Backflush: -by Kit, -by Part Develop to Order Project, Configuration & Quality Management Design, Concept & Specification Quotation & Contract Costing Order Entry Prototyping & Optimization Handover & Contract Preparation Release of Revision Level Final Costing Project Closing Final Billing Contract Management Preparation of repetitive Manufacturing Make To Order Project, Quality & Document Management Inquiry & Quotation Processing Order Entry Processing Manufacturing & Delivery Warranty Entry of Warranty Request Evaluation of Warranty Request Defect Analysis Defect Elimination Maintenance Setup Engineer To Order Project, Configuration & Engineering Data Management Concept & Product Development Inquiry & Quotation Processing Order Entry Processing Procurement, Shipping & Assembly Start Up & Warranty Initial Startup Entry of Warranty Request Evaluation of Warranty Request Defect Analysis Defect Elimination Surety Bond Management Maintenance Setup Project Closing Retention Handling Site Closing Engineering Procurement Construction Project, Configuration & Engineering Data Management Project Development Engineering Procurement Construction Commissioning & Start Up

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Develop Start up Plan Initial Startup Operator Training Testing Turn over of Facilities Assist with Startup Maintenance Setup Project Closing Site Closing Construction Project & Configuration Management Marketing & Tender Acquisition Bid Estimation & Contract Negotiation Planning & Scheduling Site Execution Warranty & Post Construction Entry of Warranty Request Evaluation of Warranty Request Defect Analysis Defect Elimination Surety Bond Management Project Closing Site Closing Service & Maintenance Contract & Configuration Management Acquisition & Sales Maintenance Planning Work Planning & Preparation Order Processing Setup & Warranty Preliminary Invoicing Delivery / Warranty Final Invoicing Profitability & Results Analysis Product and Network Development Market Research & Analysis Product / Brand Management Network Infrastructure Development Planning of Logical and Physical Network Infrastructure Maintain Maps & Records Network Load and Capacity Analysis Network Element Logistics Network Installation & Repair Service Provisioning Sales Cycle Management Customer Order Creation Order Process Management Network Resource Management Network Element Activation Translation Package Creation Network Element Activation Network Element Testing Service Assurance Service Agreements Customer Trouble Reporting Customer Trouble Management Trouble Resolution Network Trouble Management Network Performance Management Service Quality Surveillance and Network Utilization Reporting Network Alarms and Warning Message Processing Automatic Network Trouble Ticket Creation Proactive Maintenance, Simulation and Testing Revenue Management Receivables Management Invoicing Pricing Usage Event Processing Usage Event Collection Switch Mediation Event Collection Fraud Management Production Media Object Content Planning Media Object Production Planning Content Procurement

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Media Object Management Media Object Editing Composing Pagination (Printed Media) Placement of Ads and Editorial Contents in Printed Media Composing of Editorial and Advertising Parts of Newspapers and Magazines Finishing of Structure and Contents (Chapters) of Books, CDROMs, etc. Composing of TV/Radio Program (Master Schedule) Composing of Online Media Publication Publication Planning Printing Broadcasting Online Publishing CD ROM Publishing Bill of Material, Routing Production Order Scheduling Detailed Resource Planning Cost Planning Quality Management Recording of Operational Data Customer Care: Advertising Business Partner Management Sales / Customer Service Billing / Invoicing Contract Management Settlements Commission Settlement for Partners Commission Settlement for Agencies Commission Settlement for Sales Representatives Partner Settlement for Multi Company Combination Customer Care: Products Business Partner Management Sales / Customer Service Distribution Billing / Invoicing Settlements Commission Settlement Settlement for mail services Settlement for logistic partners Customer Care: Licensing Business Partner Management Sales / Customer Service Billing / Invoicing Contract Management Settlements Commission Settlement Product & Process Engineering Environment Health & Safety Plant Maintenance Quality Management Product Development Research & Development Process Engineering Product Engineering Data Management & Engineering Change Mgmt Master Data Management Product Data Management Customer/Material Data Management Master Data & Document Change Management Mass Changes / Master Data Mass Changes / Document Data Change history Sales Demand Planing Quotation & Sales Order Clarification Order Acknowledgement & Maintenance Product Allocation Product Reservations & Assignments Mass Changes Order Amendments Raw Material & Resource Management Procurement Planning Raw Material Purchasing Raw Material Transportation Inventory Management Quality Inspection

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Test Specification Sampling Plans Auditing Document Management Execute Test Specification Process Manufacturing Process Scheduling and Planning Production Execution Process Control Quality Control Laboratory Integration Execute Test Specification Document Management Material Definition & Regrades Reassignment Certification Manufacturing / Conversion Inventory Management Production Planning Production Execution Outside Processing Service Purchasing Contracted Material Control Inventory Control Scrap/Waste Postings Cost Assignment Transfer Postings Distribution Logistics Planning Shipping Transportation Storage & Site Management Warehouse Management Storage and Capacity Management Stock Replenishment Unit of Measure Conversion RF - Integration RF - Integration Patient Management Patient Administration Patient Accounting & Billing Patient Scheduling Patient Service Management Marketing & Health Promotion Patient Education Wellness & Prevention Public Health Customer Relationship Management & Advertising Event Management Diagnostics & Therapy Diagnostic Support & Ancillaries Clinical Order Management Medical & Clinical Documentation Treatment & Operation Research & Education Research Administration Undergraduate & Graduate Programs Continuing Education Care Management Care Planning Clinical Care Care Documentation After Care Management Community Services Home Care Drugs & Supplies Delivery Rehabilitation & Long Term Care Enterprise Communication Internal Communication Communication with Providers Communication with Payers Communication with Patients Communication with Suppliers Supply Chain Information EDI Support Product Information Availability & Delivery Data Support Services

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
BioMedical Technology Hygiene Services & Risk Management Transportation Catering & Facility Services Patient Catering & Dietary Personnel Catering Housekeeping Laundry Services Marketing & Product Market Research & Analysis Risk Analysis Rate Setting Product Development Definition of Financial Products (including bundles/set of products) Product Lifecycle Management Different views for customers (external) and internal Define Product Specific Data Testing and Simulation Generate Product Collateral Manage Advertising Campaigns Sales Establish Commission Rules Validate Commission Sales Force Support New Business & Renewals Business Development Sales Controlling Determine Sales Targets Calculate Sales Performance Operational Management Policy Management Commission Management Claims Management Reinsurance Collections & Disbursements is based on the Central Business Partner. The system is C&D fully integrated in the R/3 family of pr Process Policy, Claim & Commission Incomings & Outgoings Automatic Clearing Procedure Manage Dunnings Correspondence Manage Installments (Bill Scheduling) Agency / Broker Collection Full integration with the SAP R/3 family of solutions. Link to SAP Business Warehouse Investment Management Asset Allocation Portfolio Management Portfolio Accounting Controlling & Performance Integrated Reporting Risk Management Limit Control Performance & Benchmarking Infrastructure Setup Organizational Structures Partner & Address Management Rental Objects Land Register & GIS Exploration of Land Cadastral Information Service Management Recycling Information Interfacing to GIS Portfolio View Enabling & Utilization Lease In (Passive Rental) Space & Room Management Applications & Offers Rental Agreements Rent Adjustments Renewal & Notification Renewal Reporting Enter Notice & Status Payout of Deposits Inspection Log Maintenance Correspondence, Optical Archive

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Services Recurrent Cost Collection Settlement of Service Charges Tenant specific Services Services based on Turnover/Sales Settlement of Heating Charges (external) Third Party Management (Property Management) Management Contract Periodical & Event-driven Fees Fee Calculation (Accrual based) Fee Calculation (Cash based) Fee Settlement Correspondence, Optical Archive Financial Accounting & Investment Planning Invoicing of Lease In Contracts Debiting based on Rental Agreements and Vacancy Accounts Payable / Receivable & General Ledger Owner Settlement Investments & Fixed Asset Capital Investment Planning and Analysis Capital Investment Measure Controlling Fixed Asset Accounting Simulation Functions Linkage of Fixed Asset Master Data to Real Estate Infrastructure Depreciation of Fixed Assets to Real Estate Non-deductible Tax Calculations Non-deductible Tax Treatments Maintenance & Improvement Procurement of Goods Procurement of External Services Preventive Maintenance Maintenance on demand (Repair) Project Planning & Controlling Engineering & Construction Technical Specifications & Bid Database Product Database & Project Execution Setup Estimation of Resources and Costs, Preparation of Bids Contract Verification & Recalculation Execution & Site Management Billing & Invoicing Defect Management Retention & Final Billing Project Closing & Profitability Analysis Controlling Real Estate Cost Accounting Profit Center Accounting Real Estate Reporting Benchmarking Portfolio Management Efficiency Reporting Integrated Portfolios (Fixed Assets and Investments) Comparison of owned against leased Real Estate Strategies and Alternatives Simulations Control on Business Targets, Integrated Strategical Enterprise Management Business Support Human Resource Management Procurement Treasury Fixed Asset Management Software Management Foreign Trade Management Real Estate Engineering, Construction & Maintenance Environmental Health & Safety Maintenance E-Commerce Extended Value Chain Corporate Infrastructure Rights Management Types of Rights Hierarchy of Rights Assignment of Rights to Objects Business Partner Management Licensor Contract Royalty Settlement Contract Monitoring

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Organization Management Decision Support & Data Warehousing Budget Formulation Budget Execution Financial Accounting Managerial Accounting Tax & Revenue Management Cash Management & Treasury Cashiering Operations Cash Management & Electronic Banking Financial Investment & Debt Management Loan Operations Cash & Liquidity Forecasting Constituent Relationship Management Constituent Service Constituency Account Marketing of Public Programs & Services Event Management & Marketing Relationship Marketing Internet Marketing Database Marketing Marketing Fulfillment Marketing Encyclopedia Media Planning Program & Project Management Program Formulation & Estimation Program Financing Project Definition & Planning Program / Project Execution Program / Project Evaluation & Analysis Program Reporting Performance Measurement Earned Value Analysis Audit & Compliance Human Resource Management Organization & Position Management Recruitment Personnel Administration Time & Leave Mgmt. Personnel Development & Training Compensation & Benefits Administration Payroll Accounting Payroll Calculation & Run Active & Retiree Payslips/ Checks Disbursement of Pay, Benefits & Deduction Distribution of Actual personal Costs Third Party Remittance Pension Payment Records Management Record / Case & Workflow Definition Workflow Execution Workflow Monitoring Electronic Signature Information Retrieval Folder Contents Search and Retrieval Material & Services Support Procurement Process Management Contract Administration Inventory Management Facility & Equipment Management Fleet Management Reimbursable Services Distribution Distribution resource planning Allocation & deployment Distribution center management Transportation Business Support Property Management Real Estate Travel Management Business Trip Administration Travel Privileges & Requests Approval Workflow Travel Expenses Funds Encumbrance Travel Planning

Cross Industry Solution Maps

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP
Business Technology Realization Integration Extension Reliable Operation Continuous Change Upgrade Change Management Scalability Knowledge Management Knowledge Creation Knowledge Transfer SAP Content Business Knowledge Product Knowledge Training Materials Documentation Support Services Managemant Activites Business Processes Technical Management Help and Care Product Requirements Pro-Active Support Support on Demand

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Warehouse 2

Other
Other ...n Other 1 Other 2

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved

AcceleratedSAP

Copyright 2002 SAP AG. All rights reserved