Grading Summary

These are the automatically computed results of your

exam. Grades for essay questions, and comments from
your instructor, are in the "Details" section below.
Date Taken: 11/30/2011
Time Spent: 04 min , 28 secs
Points Received: 20 / 20 (100%)
Question Type: # Of Questions: # Correct:
Multiple Choice 20 20
Grade DetaiIs



1. Question :
Which type of infrastructure services provides voice and video connectivity to
employees, customers, and suppliers?
Student Answer:
Networking

Telephone

VOP


Telecommunications
nstructor Explanation:
p. 165
Points Received: 1 of 1
Comments:
2. Question :
Specifications that establish the compatibility of products and the ability to
communicate in a network are called
Student Answer:
network standards.

telecommunications standards.


technology standards.

nternet standards.
nstructor Explanation:
p. 174
Points Received: 1 of 1
Comments:
3. Question :
_____ unleash powerful economies of scale and result in declines in manufactured
computer products.
Student Answer:
nternet and web technologies


Technology standards

Linux and open-source software

Client/server technologies
nstructor Explanation:
p. 174
Points Received: 1 of 1
Comments:



4. Question :
Which model can be used to analyze the direct and indirect costs to help firms
determine the actual cost of specific technology implementations?
Student Answer:

Total cost of ownership

Return on investment

Breakeven point

Cost benefit analysis
nstructor Explanation:
p. 196
Points Received: 1 of 1
Comments:
5. Question :
The practice of contracting custom software development to an outside firm is
commonly referred to as
Student Answer:

outsourcing.

scaling.

service-oriented architecture.

application integration.
nstructor Explanation:
p. 191
Points Received: 1 of 1
Comments:
6. Question :
What is the act of providing hardware and software capabilities as services over the
nternet?
Student Answer:
Autonomic computing


Cloud computing

Grid computing

Outsourcing
nstructor Explanation:
p. 183
Points Received: 1 of 1
Comments:
7. Question :
n order to achieve maximum benefit from an enterprise software package, a business
Student Answer:
customizes the software to match all of its business processes.

uses only the processes in the software that match its own processes.


changes the way it works to match the software business processes.

selects only the software that best matches its existing business processes.
nstructor Explanation:
p. 339




Points Received: 1 of 1
Comments:
8. Question :
Which best describes a suite of integrated software modules for finance and
accounting, human resources, manufacturing and production, and sales and marketing
that allows data to be used by multiple functions and business processes?
Student Answer:
Process management software


ERP systems

Groupware

Application software
nstructor Explanation:
p. 338
Points Received: 1 of 1
Comments:
9. Question :
Which type of software enables data to be used by multiple functions and business
processes for organization coordination and control?
Student Answer:
Groupware

Application software

Collaboration software


Enterprise software
nstructor Explanation:
pp. 339340
Points Received: 1 of 1
Comments:
10. Question :
Which type of software is built around thousands of predefined business processes?
Student Answer:
Process management software

Collaboration software


Enterprise software

Groupware
nstructor Explanation:
pp. 338339
Points Received: 1 of 1
Comments:
11. Question :
A company's suppliers, their supplier's suppliers, and the processes for managing
relationships with them constitute
Student Answer:
the supplier's internal supply chain.





the external supply chain.


the upstream portion of the supply chain.

the downstream portion of the supply chain.
nstructor Explanation:
p. 341
Points Received: 1 of 1
Comments:
12. Question :
A company's organizations and processes for distributing and delivering products to the
final customers constitute
Student Answer:
the supplier's internal supply chain.

the external supply chain.

the upstream portion of the supply chain.


the downstream portion of the supply chain.
nstructor Explanation:
p. 341
Points Received: 1 of 1
Comments:
13. Question :
nefficiencies arise in a supply chain because of
Student Answer:

inaccurate or untimely information.

poor integration between systems of suppliers, manufacturers, and distributors.

inefficient or inaccurate systems.

unforeseeable events.
nstructor Explanation:
p. 344
Points Received: 1 of 1
Comments:
14. Question :
Companies with effective supply chain management systems can expect
Student Answer:
improved customer service and responsiveness.

cost reduction.

reduced inventory levels.


All of the above
nstructor Explanation:
p. 344
Points Received: 1 of 1
Comments:



15. Question :
When tailoring a particular aspect of a system to the way a company does business,
enterprise software can provide the company with
Student Answer:

configuration tables.

Web services.

data dictionaries.

middleware.
nstructor Explanation:
p. 338
Points Received: 1 of 1
Comments:
16. Question :
A scheduling system for minimizing inventory by having components arrive exactly at
the moment they are needed and finished goods shipped as soon as they leave the
assembly line best describes a _____ strategy.
Student Answer:

just-in-time

frictionless

bullwhip

safety-stock
nstructor Explanation:
p. 342
Points Received: 1 of 1
Comments:
17. Question :
Enterprise application vendors have created _____ to make their own customer
relationship management, supply chain management, and enterprise systems work
closely together.
Student Answer:

e-business suites

ERP systems

middleware

legacy systems
nstructor Explanation:
pp. 356357
Points Received: 1 of 1
Comments:
18. Question :
_____ integrate(s) multiple applications from multiple business functions, business
units, or business partners to deliver a seamless experience for the customer,
employee, manager, or business partner and provide(s) a greater degree of cross-
functional integration than the traditional enterprise applications.
Student Answer:
PRM software

SFA software




ERP suites


Service platforms
nstructor Explanation:
p. 360
Points Received: 1 of 1
Comments:
19. Question :
Which metric is based on the relationship between the revenue produced by a specific
customer, the expenses incurred in acquiring and servicing that customer, and the
expected life of the relationship between the customer and the company?
Student Answer:
Churn rate


CLTV

Cost per lead

Cost per sale
nstructor Explanation:
p. 355
Points Received: 1 of 1
Comments:
20. Question :
Operational CRM applications include tools for
Student Answer:
identifying buying patterns.

calculating CLTV.


sales force automation.

pinpointing unprofitable customers.
nstructor Explanation:
p. 354
Points Received: 1 of 1
Comments:
* Times are displayed in (GMT-07:00) Mountain Time (US & Canada)