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CHAPTER I INTRODUCTION 1.1 Introduction:

Introduction of Human Resource Management Human Resources is an evolving and dynamic field that challenges the ability of even the most seasoned professional to keep abreast of policies, procedures, compliance requirements, and best practices. Human resource management has become the central concern of any organization either in public, private or co-operative sector. Human resources play a vital role in the development of modern economics. In the changing economic environment, HRM is assuming much greater importance than ever before. It is conceived to be different from the traditional and conventional notion of personnel management. A nation with an abundance of physical resources will not benefit itself unless human resources make use of them. In fact, human resource is solely responsible for effective use of physical and natural resource and for the transformation of traditional economics into modern and industrial economics. Meaning Human resource management means employing people developing their resource, utilizing, maintaining and compensating their services in tune with the job and organizational requirement with a view to contribute to the organization, individual and the society. Definition Human resource management is the central sub-system of an organization and it permeates all types of functional management viz. production management marketing management and financial management. Michael J. Jucius defined personnel management as the field of management which has to do with planning, organization, direction and controlling the functions of procuring, developing, maintaining and utilizing a labor force, such that the:

Objectives for which the company is established are attained economically and effectively. Objectives of all levels of personnel are served to the highest possible degree, and Objective of society are duly considered and served. Human Resource Management is an active factor of production; all other factors are capital,

materials, building, plants and machinery etc., all these factors are meaningless if capable persons are not available to work upon these factors to production. Human brain has unlimited energy to think and act. The high efficiency food quality of work depends upon capability of employees. The development of human resources refers to the upgrading of their skills organizational development and prosperity. The present day business complex environment is associated to mature and judicious man power supply and enhancing their abilities for the benefits of the organization. The HRD concept is new and is used in two terms. Macro, which refers to the improvement in qualities and productivity of employees, and Micro level, refers to the improvement in the quality of managers and employees so as to get higher level of productivity and improvement is the quality of work. The HRD is a continuous process which refers to develop effectiveness in a scientific way. This is a program which is referred to accept all new changes without disturbance to production. The HRD is related to all-around development of the employees working is an organization. Evolution of human resource management The history of development of personnel management in India is comparatively of recent origin. But Kautilya had dealt with some of the important aspects of human resources management in his Arthasastra 400 B.C. Government in those days adopted the techniques of HRM as suggested by Kautilya. In its modern sense it had developed only since independence. Though the importance of labor officers was recognized as early as 1929, the appointment of welfare officer to solve labor and welfare problems gained momentum only after the enactment of the factories Act of 1948. Section 49 of the Act required the appointment of welfare officer in companies employing more than 500 workers. At the beginning, government was concerned only with limited aspect of Indian laborers (regulation of recruitment, forwarding and employment) sent to various British colonies in 1830. Importance of human resources

The term human resource can also be explained in the sense that it is resource like any natural resource. It does mean that the management can get and use the skill, knowledge, ability, etc. Human resources are also regarded as human factor, human asset, human capital and the like. The terms labor and manpower had been used widely, denoting mostly the physical abilities and capacities of employees. The term personnel had been used widely in the recent past to denote persons employed in any services. Thus, this term denotes the employee as a whole but it does not clearly denote various components of human resource like skill, knowledge, value etc. People in any organization manifest themselves, not only through individual come to work place; they come with not only technical skills, knowledge etc. But also with their personal feeling, perception, desires, motives, attitude, values etc. therefore, employee management in an organization does mean management of not only technical skills but also other factors of the human resources. Features of human resources management Human resources management is concerned with employees both as individual and as a group in attaining goals. It is also concerned with behavior, emotional and social aspects of personnel. It is concerned with the development of human resource i.e. knowledge, capacity, skills, potentialities and attaining and achieving employees goals including job satisfaction. Human resources management covers all levels (low, middle and top) and categories (unskilled, skilled, technical, professional, clerical and managerial) of employees. It covers both organized and unorganized employees. It applies to the employees in all types of organization in the world (industry, trade, service, commerce, economic, social, religious, political and government departments). Thus, it is common in all types of organizations. Human resources management is a continuous and never ending process. It aims at attaining the goals of organization. Individual and society in an integrated approach. Organization goals may include survival growth and development in addition to profitability, productivity, innovation, excellence etc. Individual employees-goals consist, challenging works, pride, status, recognition, opportunity for development etc. Goals of the society include equal employment opportunity, protecting the disadvantaged distribution of income of minimizing wage differentials, developing and society in general by organizing development activities etc.

Human resources management is a responsibility of all line managers and a function of staff managers and a function of staff managers in an organization. It is concerned mostly with managing human resources at work. Human resources management is the central sub-system of an organization and it permeates all types of functional management, viz., production management, marketing management and financial management.

Human resource management aims at securing unreserved cooperation from all employees in order to attain predetermined goals.

THE ACTIVITY OF NURTURING AND NOURISHING CONSTITUTES IN ESSENCE WHAT IS CALLED WELFARE . 1.2 INTRODUCTION TO WELFARE FACILITIES EMPLOYEE W WELFARE Employee welfare defines as efforts to make life worth living for workmen. These efforts have their origin either in some statute formed by the state or in some local custom or in collective agreement or in the employers own initiative.

To give expression to philanthropic and paternalistic feelings. To win over employees loyalty and increase their morale. To combat trade unionism and socialist ideas. To build up stable labor force, to reduce labor turnover and absenteeism. To develop efficiency and productivity among workers. To save oneself from heavy taxes on surplus profits. To earn goodwill and enhance public image. To reduce the threat of further government intervention. To make recruitment more effective (because these benefits add to job appeal). Welfare includes anything that is done for the comfort and improvement of employees and is

provided over and above the wages. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration. The welfare measures need not be in monetary terms only but in any kind/forms. Employee welfare includes monitoring of working conditions, creation of industrial harmony through infrastructure for health, industrial relations and

insurance against disease, accident and unemployment for the workers and their families. Labor welfare entails all those activities of employer which are directed towards providing the employees with certain facilities and services in addition to wages or salaries. Labor welfare has the following objectives: To provide better life and health to the workers To make the workers happy and satisfied To relieve workers from industrial fatigue and to improve intellectual, cultural and material conditions of living of the workers. The basic features of labor welfare measures are as follows:

Labor welfare includes various facilities, services and amenities provided to workers for improving their health, efficiency, economic betterment and social status. Welfare measures are in addition to regular wages and other economic benefits available to workers due to legal provisions and collective bargaining Labor welfare schemes are flexible and ever-changing. New welfare measures are added to the existing ones from time to time. Welfare measures may be introduced by the employers, government, employees or by any social or charitable agency. The purpose of labor welfare is to bring about the development of the whole personality of the workers to make a better workforce. The very logic behind providing welfare schemes is to create efficient, healthy, loyal and

satisfied labor force for the organization. The purpose of providing such facilities is to make their work life better and also to raise their standard of living. The important Benefits of welfare measures can be summarized as follows:

They provide better physical and mental health to workers and thus promote a healthy work environment Facilities like housing schemes, medical benefits, and education and recreation facilities for workers families help in raising their standards of living. This makes workers to pay more attention towards work and thus increases their productivity.

Employers get stable labor force by providing welfare facilities. Workers take active interest in their jobs and work with a feeling of involvement and participation.

Employee welfare measures increase the productivity of organization and promote healthy industrial relations thereby maintaining industrial peace. The social evils prevalent among the labors such as substance abuse, etc are reduced to a greater extent by the welfare policies. The concept of human resource management has grown out of evolution in India, which passed

through various phases of development. In the beginning of the century, the initial concern was on ending the exploitation in what was the Sweated Industries. Because of this, legislative measures were initiative by the state to protect employees against exploitation by their employees. This gave rise to welfares as the key concept in management of Human Resource. The development of welfare service in industries began in the U.K in the late 20th century, when there was no concern for welfare state and working conditions were appalling. Some paternalistic believed that they had a responsibility to look after employees for both economic and social reasons. Any work whether manual or mental undertaken for a monetary consideration is called labor. Productivity of labor is an effective instrument for economic development. The whole economic condition of the country depends upon increase of the productivity of labor and the management has to assume possible ways without an efficient labor force, capital investment better management, better technology the natural resources are the factors essential for production. However, everything proves meaningless until the labor power is added to all factors. In fact, workers are human beings are capable of holding responsibilities, extending co-operation for achieving objective. They have their own attributes and aspirations which if handled properly lead to the success of industries and growth of economy. Welfare activities fulfilling the basic needs to improve the economic conditions of labor to secure social justice and equity, reduce the industrial unrest and to improve labor productivity. Labor welfare is very important in public sector organization as lakhs of workers are employed in them. After independence public enterprises assumed a dominant role in Indian national economy. Huge chemical and fertilizer factories, engineering companies, building railway engines and Coaches; companies producing finished consumer goods such a drugs, watches, surgical instruments and photos films are the various dimensions of public sector activity in India. In a welfare state where the philosophy of socialistic pattern of society is followed, it is imperative to have a contended labor force enjoying reasonable standard of living with adequate facilities. Hence in view of the importance of labor welfare an attempt made in this study to enquire in to the social security and welfare activities in NTPC.

CHAPTER II

INDUSTRY PROFILE
Indias largest power company, NTPC was set up in 1975 to accelerate power development in India. NTPC is emerging as a diversified power major with presence in the entire value chain of the power generation business. Apart from power generation, which is the mainstay of the company, NTPC has already ventured into consultancy, power trading, ash utilization and coal mining. NTPC ranked 341st in the 2010, Forbes Global 2000 ranking of the Worlds biggest companies. NTPC became a Maharatna company in May, 2010, one of the only four companies to be awarded this status. The total installed capacity of the company is 34,194 MW (including JVs) with 15 coal based and 7 gas based stations, located across the country. In addition under JVs, 5 stations are coal based & another station uses naptha/LNG as fuel. The company has set a target to have an installed power generating capacity of 1,28,000 MW by the year 2032. The capacity will have a diversified fuel mix comprising 56% coal, 16% Gas, 11% Nuclear and 17% Renewable Energy Sources(RES) including hydro. By 2032, non fossil fuel based generation capacity shall make up nearly 28% of NTPCs portfolio. NTPC has been operating its plants at high efficiency levels. Although the company has 17.75% of the total national capacity, it contributes 27.40% of total power generation due to its focus on high efficiency.

In October 2004, NTPC launched its Initial Public Offering (IPO) consisting of 5.25% as fresh issue and 5.25% as offer for sale by Government of India. NTPC thus became a listed company in November 2004 with the Government holding 89.5% of the equity share capital. In February 2010, the Shareholding of Government of India was reduced from 89.5% to 84.5% through Further Public Offer. The rest is held by Institutional Investors and the Public.

At NTPC, People before Plant Load Factor is the mantra that guides all HR related policies. NTPC has been awarded No.1, Best Workplace in India among large organizations and the best PSU for the year 2010, by the Great Places to Work Institute, India Chapter in collaboration with The Economic Times. The concept of Corporate Social Responsibility is deeply ingrained in NTPC's culture. Through its expansive CSR initiatives, NTPC strives to develop mutual trust with the communities that surround its power stations.

NTPC VISION
TO BE THE WORLDS LARGEST AND BEST POWER PRODUCER, POWERING INDIAS GROWTH

MISSION
DEVELOP AND PROVIDE RELIABLE POWER, RELATED PRODUCTS AND SERVICES AT COMPETITIVE PRICES, INTEGRATING MULTIPLE ENERGY SOURCES WITH INNOVATIVE AND ECO-FRIENDLY TECHNOLOGIES AND CONTRIBUTE TO SOCIETY

CORE VALUES
o BUSINESS ETHICS o CUSTOMER FOCUS
o o o

ORGANIZATIONAL & PROFESSIONAL PRIDE MUTUAL RESPECT & TRUST INNOVATION & SPEED

o TOTAL QUALITY FOR EXCELLENCE

ACTIVITIES OF NTPC

NTPCS main business is Engineering, Construction and Operation of Power generating plants. It also provides consultancy in the area of power plant constructions and power generation Planning & investigation of new site preparation of feasibility prospect report the designing

to companies in India and abroad. as well as engineering of power stations.

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NTPC is also managing Badarpur Thermal Power Station (705MW) of Govt. of India in Delhi. Operation & maintenance of power stations. Research & development in area relate to power generation. NTPC also bagged a turnkey contract for the construction of 21 sub-stations from Nepal

electricity authority.

OBJECTIVES OF NTPC
1. To add generation capacity within prescribed time and cost to operate & maintain power stations at high availability ensuring minimum cost of generation. It has planned massive growth to make itself 40,000MW Company. 2. To maintain the financial soundness of the company by managing the financial operation in accordance with good commercial utility practices. 3. To function as a responsible corporate citizen & discharges social responsibility in object of environmental protection & rehabilitation. The corporation will strive to utilize the ash produced at its stations to the maximum extent possible through production of ash bricks, building material etc. 4. To adopt appropriate human resource development policy leading to creation of team of motivated & competent power professionals. They introduce, assimilate & attain self-sufficiency in technology, acquire expertise utility in management. Practices and to disseminate knowledge essentially as contribution t o other constituents of the power sector in the country. 5. To develop Research and development (R & D) for achieving improved plant reliability. 6. To expand the consultancy operations and to participate in ventures abroad.
7. To add generating capacity within prescribed time and cost.

8. To expand the constancy operations and to participate in ventures abroad. 9. To maintain the financial soundness in managing the financial operations in accordance with good commercial utility practices. 10. To operate and maintain power stations at high availability ensuring minimum cost of generation 11. To develop research and development (R&D) for achieving improved plant reliability. 12. To develop appropriate commercial policy leading to remunerative tariffs and Minimum receivables.

'MAHARATHNA' Company

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The common minimum programme of the Govt. states, inter-alia, that Govt. will identify public sector companies that have comparative advantages and support them in their drive to become global giants. In personal of these objectives, the Govt. has decided to grant the enhance autonomy and delegation of powers. The grant of autonomy to the Board of Public Sector Enterprises is specific to the 9 Enterprises identified by the Govt., BHEL, BPCL, HPCL, IOC, IPCL, NTPC, ONGC, SAIL and VSNL.The company has received the coveted status of MAHARATNA Public sector enterprise of India, attaining higher level of financial and managerial autonomy.

HUMAN RESOURCES
People before PLF (Plant Load Factor)' is the guiding philosophy behind the entire gamut of HR policies at NTPC. We are strongly committed to the development and growth of all our employees as individuals and not just as employees. We currently employ approximately 26,000 people at NTPC. Competence building, Commitment building, Culture building and Systems building are the four building blocks on which our HR systems are based.

Our HR Vision "To enable our people to be a family of committed world class professionals." Recruitment We believe in the philosophy of 'Grow your own timber'. Our 'Executive Trainee' scheme was introduced in 1977 with the objective of raising a cadre of home grown professionals. First Division Graduate Engineers/ Post graduates are hired through nation-wide open competitive examinations and campus recruitments. Hiring is followed by 52 weeks of fully paid induction training.

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Career Advancement & Opportunities

We have a well established talent management system in place, to ensure that we deliver on our promise of meaningful growth and relevant challenges for our employees. Our talent management system comprises PERFORMANCE MANAGEMENT, CAREER PATHS and LEADERSHIP DEVELOPMENT. Rewards & Recognitions We have, from inception, created a culture of rewards and recognitions through celebration of various achievements and events and recognizing the contributions behind such success. Innovate, Create, Compete We have introduced numerous initiatives which seek to enhance the creativity, innovation, functional aptitude and teamwork of our employees. These initiatives include National Open Competition for Executive Talent (NOCET), Professional Circles, Quality Circles, Business Minds and Medha Pratiyogita (a quiz for our employees). A management journal called Horizon is published quarterly to enable the employees to share their ideas and experiences across the organisation. Quality of Work-Life NTPC is proud of its systems for providing a good quality of work-life for its employees. In addition to providing beautiful and safe work places, NTPC encourages a culture of mutual respect and trust amongst peers, superiors and subordinates. Away from hectic city life, NTPC townships provide an environment of serenity, natural beauty and close community living. Numerous welfare and recreation facilities including schools, hospitals and clubs are provided at the townships to enhance quality of life & the well being of employees and their families. An entire range of benefits, from child care leave to post retirement medical benefits are extended to employees to meet any exigency that may arise in a person's life. Knowledge Management in NTPC To meet our ultimate objective of becoming a learning organisation, an integrated Knowledge Management System has been developed, which facilitates tacit knowledge in the form of learning and experiences of employees to be captured and summarized for future reference.

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Training & Development NTPC subscribes to the belief that efficiency, effectiveness and success of the organisation, depends largely on the skills, abilities and commitment of the employees who constitute the most important asset of the organisation. Our Training Policy envisages a minimum of 7 man days of training per employee per year. We have developed our own comprehensive training infrastructure. Education Up-gradation Schemes To meet the academic aspirations of employees and match them with the needs of the organisation, NTPC has tie-ups with institutes of repute like MDI, Gurgaon; IIT Delhi; BITS Pilani, etc. NTPC sponsors fixed size batches of employees who are inducted into these courses based on their performance rating in the company and their performance in the entrance exam conducted by the respective institute. Unlike other study leave and sabbaticals, employees undergoing these courses do not forego their salary or growth during the duration of the course. Seeking Feedback We actively seek and encourage employee feedback to ensure that our HR interventions and practices remain relevant and meaningful. We regularly conduct Employee Satisfaction and Organisational Climate Surveys. Awards We derive immense satisfaction from the awards we receive and the resulting recognition they bestow. The awards are key indicators and milestones on our HR journey, and reinforce our HR philosophy and practices. NTPC has been awarded No.1, Best Workplace in India among large organisations for the year 2008, by the Great Places to Work Institute, India Chapter in collaboration with The Economic Times.

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DIVERSIFIED GROWTH
As per new corporate plan, NTPC plans to become a 75 GW company by the year 2017 and envisages to have an installed capacity of 128 GW by the year 2032 with a well diversified fuel mix comprising 56% coal, 16% gas, 11% nuclear energy, 9% renewable energy and 8% hydro power based capacity. As such, by the year 2032, 28% of NTPCs installed generating capacity will be based on carbon free energy sources. Further, the coal based capacity will increasingly be based on high-efficientlow-emission technologies such as Super-critical and Ultra-Super-critical. Along with this growth, NTPC will utilize a strategic mix of options to ensure fuel security for its fleet of power stations. In its pursuit of diversification NTPC has developed strategic alliances and joint ventures with leading national and international companies. NTPC has also made long strides in developing its Ash Utilization business. Hydro Power: In order to give impetus to hydro power growth in the country and to have a balanced portfolio of power generation, NTPC entered hydro power business with the 800 MW Koldam hydro projects in Himachal Pradesh. Two more projects have also been taken up in Uttarakhand. A wholly owned subsidiary, NTPC Hydro Ltd., is setting up hydro projects of capacities up to 250 MW. Renewable Energy: In order to broad base its fuel mix NTPC has plan of capacity addition of about 1,000 MW through renewable resources by 2017.

Nuclear Power: A Joint Venture Company "Anushakti Vidhyut Nigam Ltd." has been formed (with 51% stake of NPCIL and 49% stake of NTPC) for development of nuclear power projects in the country.

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Coal Mining: In a major backward integration move to create fuel security, NTPC has ventured into coal mining business with an aim to meet about 20% of its coal requirement from its captive mines by 2017. The Government of India has so far allotted 7 coal blocks to NTPC, including 2 blocks to be developed through joint venture route. Power Trading: 'NTPC Vidyut Vyapar Nigam Ltd.' (NVVN), a wholly owned subsidiary was created for trading power leading to optimal utilization of NTPCs assets. It is the second largest power trading company in the country. In order to facilitate power trading in the country, National Power Exchange Ltd., a JV of NTPC, NHPC, PFC and TCS has been formed for operating a Power Exchange Ash Business: NTPC has focused on the utilization of ash generated by its power stations to convert the challenge of ash disposal into an opportunity. Ash is being used as a raw material input by cement companies and brick manufacturers. NVVN is engaged in the business of Fly Ash export and sale to domestic customers. Joint ventures with cement companies are being planned to set up cement grinding units in the vicinity of NTPC stations. Power Distribution: NTPC Electric Supply Company Ltd. (NESCL), a wholly owned subsidiary of NTPC, was set up for distribution of power. NESCL is actively engaged in Rajiv Gandhi Gramin Vidyutikaran Yojanaprogramme for rural electrification. Equipment Manufacturing: Enormous growth in power sector necessitates augmentation of power equipment manufacturing capacity. NTPC has formed JVs with BHEL and Bharat Forge Ltd. for power plant equipment manufacturing. NTPC has also acquired stake in Transformers and Electricals Kerala Ltd. (TELK) for manufacturing and repair of transformers.

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CORPORATE CITIZENSHIP
NTPC is fully committed to achieving high standards of corporate governance and developing mutual trust via expansive CSR initiatives.

Resettlement & Rehabilitation

NTPC has been a committed and socially responsible organization since its inception and has formulated specific guidelines for the welfare of Project Affected Persons (PAP's). It is one of the firsts in the corporate sector to formulate comprehensive resettlement and rehabilitation policy for addressing the issue of PAPs. In line with its social objectives, the company has focused on effective resettlement and rehabilitation(R&R) of PAPs and also community development works in and around the projects.

NTPC formulated Policy on facilities to be given to land oustees in 1980. A comprehensive R&R Policy was formulated by NTPC in May-1993 which was also approved by Govt. of India and the World Bank NTPC R&R Policy-1993. Based on learning's in the area of R&R, good practices implemented by NTPC, future strategies and aligning with the GOIs National Policy on Resettlement and Rehabilitation (NPRR)-2003, NTPC revised its R&R Policy in June-2005 NTPC R&R Policy-2005.

To address social issues at exploratory stage of its prospective Greenfield/Expansion projects and to win the confidence of local population of such projects by way of building positive image of the company. NTPC enters the area by initiating actions in line with its 'Initial Community

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Development (ICD) Policy-2009' Initial Community Development Policy-2009 soon after land and water commitments are received from the respective State Governments for setting up a project.

In view of promulgation of GOI National Rehabilitation and Resettlement Policy-2007 (NRRP-07), NTPC has revised its R&R Policy on 03.06.2010 by retaining its learnings and well structured mechanism to address R&R issues and aligning with provisions of NRRP07.

NTPC addresses R&R issues in line with its R&R Policy with an objective that after a reasonable transition period, the affected families improve or at least regain their previous standard of living, earning capacity and production levels. As per the Policy, a detailed Socio-economic Survey (SES) is conducted by a professional agency to create a baseline data of prospective Project Affected Persons (PAPs). This follows formulation of a Rehabilitation and Resettlement Plan (R&R Plan) after adequate consultation with stakeholders in Village Development Advisory Committee (VDAC), which comprises representatives of PAPs, Gram Panchayats, NTPC and District Administration. R&R Plan consists of measures for rehabilitation, resettlement and community development issues. To maintain transparency during R&R implementation, 'Public Information e-Centres (PIC)' are set up to disseminate R&R related information and for grievance redressal. Sociologists are appointed to achieve extensive interaction with the project affected persons (PAPs). On completion of R&R Plan, a Social Impact Evaluation (SIE) is carried out through a professional agency to evaluate efficacy of R&R Plan implementation for future learning. Further, need based community development activities are continued to be undertaken in the neighboring areas of the project under NTPCs Corporate Social Responsibility-Community Development (CSR-CD) Policy after R&R Plan is completed. After promulgation of GOI R&R policy, it is being ensured that provisions of GOI policy are complied while addressing R&R issues at projects. State Government R&R policy, Sector specific and Government directives including MOEF stipulations are considered while formulating a project specific Rehabilitation and Resettlement Plan (R&R Plan). For addressing LA and R&R issues, NTPC has taken following new initiatives:

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A dedicated Land Acquisition (LA) Group has been created at Corporate R&R and at Regional Head Quarters. Mobile Health Clinics have been started as part of ICD activities at its Nabinagar, North Karanpura and Pakri Barwadih projects. Greenfield ITIs are being set up at 7 projects.

Community Development
The concept of Corporate Social Responsibility is deeply ingrained in NTPC's culture. Through its expansive CSR initiatives NTPC strives to develop mutual trust with the communities that surround its Power Stations. Right from social to developmental work of the community and welfare based dependence, to creating greater self reliance; constant endeavor is to institutionalize social responsibility on various levels. NTPC's CSR-CD Policy, July 04, establishes NTPC foundation as a trust and initiating scheme for economic self reliance of physically challenged persons (PCP). NTPC's approach towards CSR, further articulated in the corporate objectives on sustainable power development, is as follows:

To contribute to sustainable power development by discharging corporate social responsibilities. Lead the sector in the areas of resettlement and rehabilitation and environment protection including effective ash-utilization, peripheral development and energy conservation practices.

Empowering People
Education "Money invested in the promotion of learning gives a multiple return to the people even as a seed sown in good soil returns a luxurious crop." NTPC has marked 15-20% of its CSR-CD budget for education to individual stations. Among the various activities on education are:

Facilitating primary education through adopting schools and introducing programmes to boost its universalisation Promotion of rural culture and sports; Adult Education Centres; programmes of education for girls

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Provision of education aids and equipments, scholarships and sponsorship NTPC's deep commitment to provide quality education systems and co-curricular activities to

children of its employees and from neighboring areas is reflected in the 48 schools being currently run in NTPC power projects benefiting about 40,000 students. These schools are managed by premier academic societies like the DPS Society, the DAV Society, the Chinmaya Mission Trust, St. Joseph's Society and the Kendriya Vidyalaya Sangathan, among others. Apart from providing infrastructural and financial support wherever required, NTPC also provides requisite support to ensure availability of qualified teachers and quality annual educational plans for each and every institution. Coaching Classes NTPC also provides a 50% subsidy for organizing coaching classes in power project townships, for students who wish to pursue higher studies in engineering and medicine. Training to Principals and Teachers To make education more efficient, effective and enjoyable NTPC conducts regular training programmes for teachers in order to upgrade their teaching and technical skills. Apart from this, workshops are also organised for principals through Indian Institute of Management, Ahmedabad India's premier business school. Overall excellence in these schools is ensured through improved educational standards, innovative extra-curricular activities , value education and implementing professional management systems. Extra-Curricular Activities NTPC also takes initiative to propagate overall personality development of students by organising quiz competitions for the children at project, regional and national levels, through Medha Pratiyogita, theatre workshops through reputed institutes like NSD and SPIC MACAY, Scouts and Guides training, sports activities for children in the townships and coaching camps for various sports events. The children are encouraged to actively participate in cultural meets to discover their creative potential. Students are also encouraged to become News Readers for the monthly video magazines of project townships. Besides this educational films obtained from Childrens Film Society (CFSI) are regularly screened over the cable TV network in townships. Inclusive Education

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NTPC has successfully introduced the concept of Inclusive Education in its project schools so that children with special needs can study alongside other children. The objective is to ensure quick, easy and dignified integration of children with special needs in the social mainstream. A pilot project on Inclusive Education has been taken up at Dadri. Children with special needs were identified from neighbouring villages and they have been integrated in its schools from the academic session 2005-2006. This model will also be adopted by NTPC schools. Adult Education Introduced with a view to meet NTPCs social initiatives towards propagation of adult education, the company aims at providing functional adult literacy with a view to endow the illiterate with skills for self directed learning.

Other-Initiatives
NTPC Foundation NTPC Foundation, registered in December2004, is striving to serve and empower the physically challenged and economically weaker sections of the society. The Foundation is carrying out focused CSR activities in identified niche areas of helping the physically handicapped and other marginalized communities. Recent initiatives of NTPC Foundation in line with current need and priorities are: ICT Centres: The Foundation has set up Information and Communication Technology (ICT) Centre for the physically challenged at Delhi University. The ICT Centre, set up jointly by NTPC Foundation and University of Delhi and inaugurated in Oct08, will enable approximately 1000 physically challenged students to learn IT Skills and help them move along with the mainstream society. Similar Centres for the visually challenged have been started at Mysore, Thiruvananthpuram, Lucknow and Ajmer. The efforts of Foundation are being appreciated by one and all. Similar ICT facilities are planned to be set up at all the States in a phased manner. DOT Centres: NTPC Foundation is running Directly Observable Treatment Centres (DOTs) in its hospitals at 10 power stations to take care of tuberculosis patients in the vicinity of 25 km radius of these stations.

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Besides providing space and doctors services, your Company has also given mobile vans and diagnostic equipment to the Centres. District Disability Rehabilitation Centre (DDRC): The Foundation has also set up District Disability Rehabilitation Centre (DDRC) in collaboration with National Institute for the Orthopaedically Handicapped (NIOH) at NTPC- Tanda which is serving the beneficiaries in nearby areas. Distributed Generation (DG) Programmes for Rural Electrification. NTPC Foundation is also providing grants for setting up of Distributed Generation Projects for preparation of feasibility report, DPR, Insurance, Energy Plantation and for meeting funding gap limited to 30% of the approved project cost. Relief Operations NTPC has always reached out to victims of natural calamities or any other disaster. Supported Tsunami Victims

Rs. 15.2 million as employees contributions and Rs.80 million from the company was donated to Prime Ministers Relief Fund. Treatment provided to 7,838 patients. Provided food to 18,398 villagers & children. Assisted in restoration of power supply in 53 relief camps.

Livelihood

NTPC focuses on enhancing quality, skill and sustainability of the poor, thus widening the scope of livelihood opportunities for them. Some of the related activities are:

Organizing training for vocational trades. Facilitating government sponsored schemes. Schemes for specific target groups like women, disabled, elderly and other marginalized groups. Marketing tie-ups. Creating small-scale economic opportunities other than farming.

Voluntary initiatives

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NTPC volunteers run E-VOICE (Employees Voluntary Organisation for Initiatives in Community Empowerment) at its stations with numerous programmes on education, livelihood, health, advocacy, etc. NTPC employees are contributing actively to 25 E-VOICE across the country. Services & Initiatives At NTPC we are proud of the fact that we have successfully explored more than one way to generate power. Other than thermal power, we operate in hydro and gas regions too. As a natural progression of our in-depth understanding of the power sector and our formidable track record, NTPC has now ventured into three related fields. Consultancy for the power sector, setting up a training institute for the same and R&D.

Consultancy
The Consultancy Wing of NTPC, with an ISO 9001:2000 accreditation, undertakes all the Consultancy and turnkey project contracts for Domestic and International clients in the different phases of Power plants With the string of achievements behind it, NTPC has emerged as the acknowledged leader in engineering, construction, O&M, RLA/R&M and management of power projects. Why NTPC as consultant? As a result of the phenomenal success achieved by NTPC in executing its own power projects, many utilities from India and abroad started approaching NTPC to gain from the rich experience gained by NTPC. With this in view NTPC formally established its Consultancy Wing in 1989. Since then NTPC Consultancy has secured 490 orders from Domestic & International Clients. NTPC is registered as a consultant with several leading international development and financial institutions such as The World Bank, The Asian Development Bank, The African Development Bank and UNDP. NTPC's vast pool of technically qualified and managerial manpower is well supported by excellent infrastructure and knowledge management facilities to deliver the client time bound, qualitative and cost effective solution meeting the global standards. At NTPC, consultancy services offered are related to infrastructure sector business such as:

Fossil fuel based thermal power plants

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Combined cycle power plants Cogeneration plants Water supply and treatment Environment engineering and management Owner's Engineer Services Lender's Engineer Services Environment Engineering and Management Procurement Services Project Management Quality Assurance and Inspection Services Materials Management Construction Management, Erection and Commissioning Financial Systems and Modeling Operation and Maintenance Restoration, Efficiency Improvement and Renovation and Modernization HRD and Training Research and Development Information Technology Management Consultancy Commercial Consultancy

An entire gamut of services is offered in the areas mentioned above. These are:

International Marketing Towards the end of last century, many countries started structural changes in their infrastructure sectors. Many countries decided to un-bundle their hitherto government controlled power sector. Further, in order to meet the growing demand for power, privatization of power projects emerged as the most outstanding choice. These actions of many progressive governments resulted in a number of opportunities for private players in power sector. These include development of power projects as Independent Power Producers (IPP). About NETRA (NTPC Energy Technology Research Alliance)

24

NTPC is a technology driven company and is fully aligned to the needs of adapting to emerging technologies and upgrading the technologies through R&D. The company is particularly sensitive to R&D and paradigm shift which it can make. Towards this, NTPC has a multi-pronged approach. NETRA (NTPC Energy Technology Research Alliance) has come into existence in 2009 after merging of R&D center (Established in 1981) and Energy Technologies. The focus areas are: Climate change, waste management, new & renewable energy, efficiency improvement and cost reduction besides providing scientific support to NTPC and external utilities for improving availability, reliability and efficiency. The focus is on developing cutting edge technologies by carrying out applied research which will manifest into cost reduction and environment protection. NETRA is networked with Institutes/organizations for research related to development of cost economic technologies in the field of Climate change, New & Renewable energy, efficiency & reliability enhancement of thermal power generation and CO2 mitigation/fixation. It is also in the dialogue with many International institutes/organizations for networking in these areas. Initiatives are taken to develop technologies for reducing forced outages, installing intelligent online monitoring of critical components, understanding the likely damages due to corrosion and providing appropriate solutions etc. Effort is being made for reducing cost of generation by either increasing the overhaul cycle or reducing overhaul duration through correct and proper health assessment of critical components, developing diagnostic tools and ensures environmental & safety compliances. The prime thrust is towards clean and economic power generation. The Patents have been filed in the areas of climate change, waste management etc. Research Advisory Council (RAC) comprising of eminent scientists and experts from India and abroad has been constituted to steer NETRA for high end research. In-house Scientific Advisory Council (SAC) has also been constituted to provide directions improving plant performance & reducing cost of generation. The key expertise lies in providing scientific support to stations for improving their life, performance and developing technologies for clean & economic power generation for the sustainable growth of power sector. NETRA is a Member of IEA GHG R&D Program France, IERE Japan & CSLF France. NETRA is National Boiler Board Certified RLA Agency. Power Management Institute NTPC runs a state-of-the-art Power Management Institute(PMI), at NOIDA. PMI has over the years trained a large number of professionals from NTPC, State Electricity Boards and other power

25

utilities in the country. Also, participants in PMI programmes have come from various South Asian and Middle Eastern countries. With a wide range of expertise and experience acquired over the years, PMI offers programmes in the following categories:
1. Enhancing General Management Competence and Skills: The programmes included in this

category develop the knowledge, attitude, behavior and skills of the participants from the perspective of general management of the enterprise.
2. Enhancing Technical Expertise: These programmes are designed to impart emerging

technologies and practices that augment technical skills and competencies.

3. Upgrading Functional Skills:The programmes in this category cater to the functional areas of

the organization like HR, Finance, Materials, Contracts etc

4. Managing Information Technology: IT enablement is a key determinant of organization

success and these programmes provide the required knowledge and skills.
5. Induction Level Training Programmes: A key area of expertise is the Induction level training

programme for newly recruited executive trainees in Engineering, Chemistry, IT, Finance and Human Resources
6. Employee Development Programmes: Programmes are conducted for the Supervisors and

Workmen of our Corporate Centre Office in the areas of power plant familiarization, attitude, quality, finance and IT. Partnership in Excellence With an aim to increase capacity addition and meet the objective of power for all by year 2012, the Ministry of Power launched the Partnership in Excellence (PIE) programme to improve the functioning of underperforming stations in India. Under this programme, 13 stations with an operating capacity of 5050 MW were entrusted to NTPC. Performance turnaround has taken place at all 13 power stations. The plants entrusted to NTPC recorded an additional generation of 2859 Muss in the year 20072008 from the existing installed capacity which is equivalent to 440 MW of additional capacity.

26

BUSINESS DEVELOPMENT

27

NTPC, with a rich experience of engineering, construction and operation of over 30,000 MW of thermal generating capacity, is the largest and one of the most efficient power companies in India, having operations that match the global standards. Commensurate with our countrys growth challenges, NTPC has embarked upon an ambitious plan to attain a total installed capacity of 75,000 MW by 2017. Towards this end, NTPC has adopted a multi-pronged strategy such as Greenfield Projects, Brownfield Projects, Joint Venture and Acquisition route. Apart from this, NTPC has also adopted the Diversification Strategy in related business areas, such as, Services, Coal Mining, Power Trading, Power Exchange, Manufacturing to ensure robustness and growth of the company. JOINT VENTURE (JV) COMPANIES The following joint venture companies have been formed so far: JVs FOR CAPACITY ADDITION NTSC-SAIL POWER COMPANY (PUT) LTD (NEPAL) 1. A Joint Venture Company of NTSC and SAIL with 50:50 equity participation. 2. BESCL(Bhilai Electric Supply Co. Pvt Ltd), another JV Co. of NTPC and SAIL with 50:50 equity participation), has merged with NSPCL w.e.f 2nd August 2006, OBJECTIVE To supply power to the Bhilai, Durgapur and Rourkela Steel Plants of Steel Authority of India Limited (SAIL) from its Coal based power stations at Bhilai (Chhattisgarh), 2x30MW+1X14MW+2x250 MW, Durgapur (West Bengal) PROMOTERS' EQUITY 2x60MW and Rourkela (Orissa) 2x60 MW. NTPC:50% SAIL :50%

NTPC TAMILNADU ENERGY COMPANY LIMITED This JV was incorporated on 23rd May, 2003 with Tamil Nadu Electricity Board, a State run Electricity Board in the State of Tamil Nadu engaged in generation, transmission and distribution of electricity. OBJECTIVE To set up a 1500 MW coal based power station at Ennore in Tamil Nadu utilising the existing infrastructure facility at Ennore and supply power mainly PROMOTERS' EQUITY to Tamil Nadu and the states of Kerala, Karnataka and Pondicherry. NTPC:50% TNEB :50%

28

KANTI BIJLEE UTPADAN NIGAM LTD This JV was incorporated on 06.09.2006 with Bihar State Electricity Board, a State run Electricity Board in the State of Bihar, engaged in generation, transmission and distribution of electricity. OBJECTIVE To takeover Muzaffarpur Thermal Power Station (MTPS) (2x110MW), a coal based power station at Kanti, for carrying out restoration, R&M and supplying PROMOTERS' EQUITY power to the state of Bihar. NTPC:51-74%* BSEB:26-49%*

(* Final equity holding subject to finalisation of transfer price of MTPS)

ARAVALI POWER COMPANY PRIVATE LTD The JV Company was Incorporated on 21.12.2006 with, Indraprastha Power Generation Company Ltd. (IPGCL) and Haryana Power Generation Company Ltd (HPGCL). OBJECTIVE To set up a coal-based power station of 1500MW capacity in Distt. Jhajjar, Haryana, in joint venture with IPGCL and HPGCL to supply power to Delhi PROMOTERS' EQUITY BHARATIYA RAIL BIJLEE COMPANY LTD A JV Company and also a subsidiary of NTPC was incorporated with Railways on 22.11.2007 OBJECTIVE To set up a 1000 MW (4x250 MW) coal based power station as a mega project under captive status to meet traction and non-traction power requirement of PROMOTERS' EQUITY Indian Railways. NTPC-74% Railways 26 % and Haryana. NTPC-50%, IPGCL-25%, HPGCL-25%

MEJA URJA NIGAM PRIVATE LIMITED The Joint Venture Company has been incorporated on 02.04.2008 with UPRVUNL. OBJECTIVE To set up a 2X 660MW Thermal Power Plant at Meja, Distt. Allahabad PROMOTERS' EQUITY in UP. NTPC:50% UPRVUNL : 50%

RATNAGIRI GAS & POWER PVT. LIMITED This Joint Venture Company was Incorporated on 9th July 2005 OBJECTIVE To own and operate the assets of the erstwhile Dhabol Power Company ( 1x670 + 2x 740 MW) and 5 MMTPA LNG Regasification Terminal NTPC:30.17%

29

GAIL:30.17% PROMOTERS' EQUITY IFIs:21.77% MSEBHOLDINGCO.LTD.:17.89% ICICI:10.65% SBI:7.14% CANARA BANK: 1.87% NABINAGAR POWER GENERATING CO. PVT. LTD. The JV Company was Incorporated on 09.09.2008 with Bihar State Electricity Board OBJECTIVE To set up 3x660 MW Thermal Power Plant at New Nabinagar, Bihar PROMOTERS' EQUITY NTPC:50% BSEB: 50% JVS FOR SERVICES NTPC -ALSTOM POWER SERVICES PVT. LTD. (NASL) The JV Company was incorporated in 1999 and formerly known as NTPC-ABB ALSTOM POWER SERVICES PVT. LTD) OBJECTIVE PROMOTERS' EQUITY Undertake Renovation & Modernisation of power stations in India and other SAARC countries NTPC:50% ALSTOM Power Generation AG : 50%

UTILITY POWER TECH LTD This JV company incorporated in 1996 has been promoted with Reliance Infrastructure Limited (formerly BSES Limited) a private sector Indian power company. OBJECTIVE To undertake project construction, erection and supervision in power sector PROMOTERS' EQUITY and other sectors in India and abroad NTPC:50% Reliance Infrastructure Ltd.: 50%

NATIONAL HIGH POWER TEST LABORATORY PVT. LTD. (NHPTL) This JV was incorporated along with NHPC, PGCIL and DVC on 22.05.2009 OBJECTIVE For short circuit testing facility for electrical equipments. PROMOTERS' EQUITY NTPC:25% NHPC:25% PGCIL:25% DVC: 25%

30

JVs FOR POWER TRADING &POWER EXCHANGE PTC(India) Ltd This JV was incorporated in 1998, promoted by NTPC, Power Grid Corporation of India Ltd (PGCIL), Power Finance Corporation (PFC), and National Hydro Electric Power Corporation Ltd. (NHPC) OBJECTIVE EQUITY COMPOSITION To trade, import, export and purchase power from identified power projects and sell it to identified SEBs/others PromotersHolding:16.32% NTPC:4.08% PGCIL:4.08% PFC:4.08% NHPC:4.08% MFs/UTI:18.37% FIs/Banks:4.64% InsuranceCompanies:17.02% FIIs:27.03% Others: 16.63%

NATIONAL POWER EXCHANGE LTD.(NPEX) This Joint venture Company was incorporated on 11.12.2008 alongwith NHPC, PFC and TCS OBJECTIVE To facilitate nation - wide trading of all forms of contract for buying and selling of all forms of electrical energy for clearing and settlement of trade in a PROMOTERS' EQUITY transparent, fair and open manner NTPC:16.67% NHPC:16.67% PFC:16.66% TCS:19.04% BSE:16.66% IFCI:5.72% MEENAKSHI:4.77% DPSC: 3.81 %

31

JVs FOR COAL MINING NTPC SCCL GLOBAL VENTURES PRIVATE LTD The JV Company with Singareni Coalieries Company Limited(SCCL) was incorporated on 31.07.2007 OBJECTIVE Promoters EQUITY To jointly undertake Development and O & M of Coal Blocks(s) and Integrated Coal based Power Projects in India and overseas. NTPC-50% SCCL 50 %

INTERNATIONAL COAL VENTURES PVT. LIMITED (ICVL) The JV Company was incorporated on 20.05.2009 OBJECTIVE For procurement of metallurgical coking coal and thermal coal from PROMOTERS' EQUITY overseas. NTPC:14.28% NMDC:14.28% RINL:14.28% CIL:28.58% SAIL: 28.58% JVs FOR MANUFACTURING & SUPPLY OF EQUIPMENT NTPC-BHEL POWER PROJECTS PVT.LTD The Joint Venture Company was incorporated on 28.04.2008 with BHEL OBJECTIVE To explore, secure and execute EPC contracts for Power plants and other Infrastructure projects in India and abroad. To engage in manufacturing and supply of equipments for power plants and Promoters EQUITY other infrastructure projects in India and abroad. NTPC:50% BHEL : 50%

BF NTPCENERGY SYSTEM LIMITED. This JV Company with Bharat Forge Limited(BF) was incorporated on 19.06.2008 OBJECTIVE To manufacture castings, forgings, fittings and High Pressure piping required

32

for Power and other industries, Balance of Plant (BOP) equipment for the PROMOTERS' EQUITY power sector etc. NTPC:49% BF : 51%

NTPC-TELK The shares of Transformers & Electricals Kerala Ltd. (TELK)was bought by NTPC on 19.06.2009 OBJECTIVE For Manufacturing and repair of Transformers PROMOTERS' EQUITY NTPC:44.6% Govt. of Kerala:54% Public: 1.4%

ENERGY EFFICIENCY SERVICES LTD. (EESL) This JV was incorporated on 10th December 2009 amongst NTPC, PFC, POWERGRID and REC with equal equity participation. OBJECTIVE To carry out and promote the business of Energy Efficiency, Energy PROMOTERS' EQUITY Conservation and Climate Change. NTPC: 25% PFC: 25% POWERGRID: 25% REC: 25% CIL-NTPC URJA PRIVATE LIMITED (CNUPL) This JV was incorporated on 27th April 2010 with Coal India Limited (CIL) in New Delhi for incorporation of Joint Venture Company with 50:50 equity participation OBJECTIVE Development of Brahmini & Chichro Patsimal coal mine blocks for meeting PROMOTERS' EQUITY coal requirement of Farakka and Kahalgaon expansion projects of NTPC. NTPC: 50% CIL: 50%

ANUSHAKTI VIDHYUT NIGAM LIMITED (ASHVINI) This JV was incorporated on 27th January 2011 with Nuclear Power Corporation of India Ltd (NPCIL) for entering into the business of nuclear power generation OBJECTIVE Setting up of nuclear power projects PROMOTERS' EQUITY NPCIL: 51% NTPC: 49% PROPOSED JOINT VENTURES /MOUs/ AGREEMENTs

33

1.0 Joint Venture Agreement has been signed with Asian Development Bank (ADB) and Kyuden International Corporation (Kyushu) on 24th November 2010 for forming a JV Company to develop projects and establish, over a period of three years, a portfolio of about 500 MW of Renewable Power Generation in India. ACQUISITION Business development through Acquisition serves both NTPC's own commercial interest as well as the interest of the Indian economy. Taking over, being a part of the acquisition process, is also an opportunity for NTPC to add to its power generation capacity at a very low gestation period. NTPC has, over the years, acquired the following three power stations belonging to other utilities/SEBs and has turned around each of them using its corporate abilities. POWER STATIONS TAKEN OVER YEAR 2x210 MW FEROZE GANDHI UNCHAHAR THERMAL 1991 POWER STATION 4x60 MW +2x110 MW TALCHER THERMAL POWER 1995 STATION Orissa State Electricity Board 4x110 MW TANDA THERMAL POWER STATION 2000 ORIGINAL OWNER UP Rajya Vidyut Utpadan Nigam Limited Orissa State Electricity

Board UP Rajya Vidyut Utpadan Nigam Limited Central Electricity Authority

705MW Badarpur Thermal Power Station Central Electricity 2006 Authority DIVERSIFICATION

To broad-base the business and also to ensure growth, diversification in the areas related to NTPC's core business of power generation such as Hydro power, Distribution, Trading, Coal mining, LNG etc. have been identified as priority areas. BACKWARD INTEGRATION- COAL MINING COAL MINING The policy changes in coal sector provide an opportunity to NTPC to enter captive coal mining business. Production is expected by 2010 in one coal block already allotted (Pakri Barwadih in the state of Jharkhand). Five more blocks (~40MTPA) have been allotted to NTPC, including two in JV with CIL. In addition to development of its own domestic coal mines NTPC is exploring various other options including acquisition of stake in coal mines abroad for sourcing of thermal coal for addressing fuel

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security concerns. FUTURE CAPACITY ADDITIONS NTPC has formulated a long term Corporate Plan upto 2032. In line with the Corporate Plan, the capacity addition under implementation stage is presented below:

Sl no
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.

Project(Coal)
500) Sipat I (3 x 660) Simhadri II Unit - IV( 500) Vallur I -JV with TNEB ( 2 x 500) Vallur Stage-I Phase-II -JV with TNEB ( 1 x 500) Bongaigaon(3 x 250) Mauda ( 2 x 500) Rihand III(2X500) Vindhyachal-IV (2X500) Muzaffarpur Expansion (2x195) JV with BSEB Nabinagar TPP-JV with Railways (4 x 250) Barh II (2 X 660) Barh I (3 X 660) Hydro Koldam HEPP ( 4 x 200) Tapovan Vishnugad HEPP (4 x 130) Singrauli CW Discharge(Small Hydre) Total

State

MW
1000 1980 500 1000 500 750 1000 1000 1000 390 1000 1320 1980 800 520 8 14748

Indira Gandhi STPP- JV with IPGCL & HPGCL ( 3 x Haryana Chhattisgarh Andhra Pradesh Tamilnadu Tamilnadu Assam Maharashta Uttar Pradesh Madhya Pradesh Bihar Bihar Bihar Bihar Himachal Pradesh Uttarakhand Uttar Pradesh

POWER GENERATION
Presently, NTPC generates power from Coal and Gas. With an installed capacity of 34,194 MW, NTPC is the largest power generating major in the country. It has also diversified into hydro power, coal mining, power equipment manufacturing, oil & gas exploration, power trading & distribution. With an increasing presence in the power value chain, NTPC is well on its way to becoming an Integrated Power Major.

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Coal Based Power Stations

With 15 coal based power stations, NTPC is the largest thermal power generating company in the country. The company has a coal based installed capacity of 26,875 MW. COAL BASED(Owned by NTPC) 1. 2. 3. 4. Singrauli Korba Ramagundam Farakka STATE Uttar COMMISSIONED CAPACITY(MW) 2,000

Pradesh Chhattisgarh 2,600 Andhra 2,600 Pradesh West 2,100

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5. 6. 7. 8. 9. 10 . 11 . 12 . 13 . 14 . 15

Vindhyachal Rihand Kahalgaon NCTPP, Dadri Talcher Kaniha Feroze Gandhi, Unchahar Talcher Thermal Simhadri Tanda Badarpur Sipat-II

Bengal Madhya Pradesh Uttar Pradesh Bihar Uttar Pradesh Orissa Uttar Pradesh Orissa Andhra Pradesh Uttar Pradesh Delhi

3,260 2,000 2,340 1,820 3,000 1,050 460 1,500 440 705

Chhattisgarh 1,000 26,875

. Total

Coal Based Joint Ventures:

COAL BASED (Owned by JVs) 1. Durgapur 2. Rourkela 3. Bhilai 4. Kanti 5. IGSTPP, Jhajjar Total STATE West Bengal Orissa Chhattisgarh Bihar Haryana COMMISSIONED CAPACITY 120 120 574 110 500 1,424

Gas/Liquid Fuel Based Power Stations

The details of NTPC gas based power stations is as follows

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GAS BASED 1 . 2 . 3 . 4 . 5 . 6 . 7 (Owned by NTPC) Anta Auraiya Kawas Dadri Jhanor-Gandhar

STATE Rajasthan Uttar Pradesh Gujarat Uttar Pradesh Gujarat

COMMISSIONED CAPACITY(MW) 413 652 645 817 648 350 430 3,955

Rajiv Gandhi CCPP Kayamkulam Kerala Faridabad Haryana

. Total

Gas Based Joint Ventures:

COAL 1 BASED STATE Maharashtra COMMISSIONED CAPACITY 1940 1940

(Owned by JVs) RGPPL

. Total

Hydro Based Power Projects (Under Implementation)

NTPC has increased thrust on hydro development for a balanced portfolio for long term sustainability. The first step in this direction was taken by initiating investment in Koldam Hydro Electric Power Project located on Satluj river in Bilaspur district of Himachal Pradesh. Other hydro project under construction is Tapovan Vishnugad. On all these projects construction activities are in full swing.

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HYDRO BASED 1 . 2 . 3 Koldam (HEPP) Tapovan Vishnugad (HEPP)

STATE Himachal Pradesh Uttarakhand

APPROVED CAPACITY(MW) 800 520 8 1,328

Singrauli CW Discharge(Small Hydro) Uttar Pradesh

. Total

Renewable & Distributed Generation

Renewable Energy Renewable energy (RE) is being perceived as an alternative source of energy for Energy Security and subsequently Energy Independence by 2020. Renewable energy technologies provide not only electricity but offer an environmentally clean and low noise source of power. Objectives NTPC plans to broad base generation mix by evaluating conventional and non-conventional sources of energy to ensure long run competitiveness and mitigate fuel risks. Vision To provide green power through locally available resources at affordable price, promoting clean energy. Portfolio of Renewable Power NTPC has also formulated its business plan of capacity addition of about 1,000 MW thru renewable resources by 2017. In addition, capacity addition of 301 MW through Solar PV and Thermal by March 2014 has envisaged in line with National Solar Mission. Distributed Generation Indias ambitious growth plans require inclusion of all sectors, especially the rural sector

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where two third of our population lives. Such economic development cannot be achieved without availability of energy and subsequently efficient energy management which is crucial for rural development. As per census 2001, about 44% of the rural households do not have access to electricity. Some of the villages are located in remote & inaccessible areas where it would be either impossible or extremely expensive to extend the power transmission network. Objective

Implementation of distributed generation projects using locally available renewable resources such as biomass, wind, solar, micro hydel, bio-fuel etc. Training & capacity building of local community to enable them to independently manage, operate & maintain the plant To ensure viability and long term sustainability of DG projects Integrated growth & development of rural areas by enhancing employment education, income generation & livelihood opportunities To ensure implementation of various technologies as demo/pilot project

Foray Into Renewable Energy

Wind Energy:

75 MW wind energy project(s) at Madurgudda in Karnataka and Chakla in Maharashtra. 100 MW wind energy project(s) at Guledagudda in Karnataka. 15 MW Solar Thermal based project at NTPC- Anta in Rajasthan. 5 MW + 1 MW Solar PV based project in Andaman & Nicobar. 5 MW Solar PV based project at NTPC-Dadri in Uttar Pradesh. 5 MW Solar PV based project at NTPC- Faridabad in Haryana. 10 MW Solar PV based project at NTPC- Unchahar in Uttar Pradesh. 10 MW Solar PV based project at NTPC- Korba in Chhattisgarh. 25 MW Solar PV based project at NTPC- Ramagundam in Andhra Pradesh. 15 MW Solar PV based project at NTPC-Singrauli in Uttar Pradesh. 50 MW Solar PV based project in Madhya Pradesh 8 MW hydro energy based project in Uttar Pradesh.

Solar Energy:

Hydro Energy:

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Biomass Energy:

1.5 MW Biomass based project on Gasification Technology in Madhya Pradesh. Tapovan Geothermal Project in Uttarakhand. Tattapani Geothermal Project in Chhattisgarh

Geothermal Energy:

Renewable Energy Initiative:

Memorandum of Understanding (MoU) with National Geophysical Research Institute (NGRI) Hyderabad for development of Geo-thermal energy based power project signed Memorandum of Understanding (MoU) signed with Karnataka Power Corporation Limited (KPCL) for development of wind energy project. Memorandum of Understanding (MoU) signed with Andaman & Nicobar Administration for development of solar energy project. Memorandum of Understanding (MoU) signed with Gujarat Power Corporation Limited (GPCL) for development of wind & solar energy project.

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NTPC ORGANIZATION AND FUNCTIONS

The original design is one of the main factors, which ultimately determine the effectiveness of an enterprise. The broad of directors is the supreme policy making body, which give the direction tithe activities of the organization. The head of this board is the chairman & managing director who is also the full time chief executive of the company. The members of this board are both full-time directors as well as senior level officers. The basis divisions, which are accountable to CMD, are 1. Technical and engineering division 2. Corporate commercial division 3. Operation services division 4. Corporate human resource division 5. Corporate project division 6. Corporate finance division 7. Vigilance division

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ORGANISATION CHART

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NTPC Limited is divided in 8 HQ.

Sr. No. 1 2 3 4 5 6 7 8

Headquarter NCRHQ ER-I, HQ ER-II, HQ NR SR HQ WR-I HQ Hydro HQ WR-II HQ

City Delhi Patna Bhubaneshwar Lucknow Hyderabad Mumbai Delhi Raipur

NTPC ORGANIZATION STRUCTURE

NTPC- TOP MANAGEMENT TEAM Over the 3 decades of its existence NTPC has grown in leaps and bounds to achieve the Maharatna status with its immense contribution to the nations development and fast paced economic growth. This success is the result of the top management guiding the company towards achieving its Corporate Vision. The company is headed by Chairman and Managing Director (CMD) along with 6 functional directors. The functional directors are present on the Board of the company on a full time basis for managing their functional areas. The six full time functional directors are in the area of Operation, Projects, Commercial, Finance, Human Resources and Technical. Apart from the functional directors, NTPC Board of Directors also consists of 2 nominated directors from the Govt. of India and 4 non-official directors who are eminent persons from the various fields. Major departments and functions in the company: Engineering Operation Services Corporate Contracts & Materials Commercial Corporate Planning Human Resources Finance

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Information Technology & Communication Fuel Management Corporate Monitoring Group Consultancy Wing Joint Venture Cell Vigilance Research & Development Energy Technologies Centre for Power Efficiency & Environmental Protection Accelerated Power Development Reforms Project Energy Conservation Company Secretariat Corporate Communications Environment, Resettlement & Rehabilitation and Safety Legal Cell Rajbhasha Cell Total Quality Management

The activities like Operation Services, Finance, Human Resources, Commercial, Legal, Rajbhasha, TQM are also carried out at the Regional Headquarters, wherein the region takes the policy, guidelines from Corporate Centre and acts as enabler in terms of policy clarification, resource mobilization, regular audit and upgrade for the sites to implement these policies / systems in the true spirit. ENGINEERING Managing the overall engineering design of NTPC Power Plants to ensure completion of

projects, construction in a timely, cost effective manner ensuring the desired quality and operational performance as per design for the life of plant. o o o Providing timely inputs from engineering groups to ensure Timely completion of pre-award and post-award activities for projects under construction Standardization of specifications, layouts and plans Issue of design guidelines, and checklists for vendor drawings Development of In-house expertise on all facets of power plant design engineering

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Formulate, review and update from time to time the policies w.r.t. engineering activities from Formulation of company-wide policies for cost engineering to ensure efficiency of cost estimates Development of a framework for preparation of FRs and development of expertise in Developing the engineering design of all infrastructure facilities, including Township office, etc. Providing assistance to projects/stations during execution and commissioning and O&M phase Formulation, review and up-gradation, from time to time of sub-vendor lists for bought out of

concept to commissioning of power plants.

preparation of DPRs and design memoranda.

for specific design/engineering issues and failure analysis. items and spares OPERATION SERVICES: Development of policies and guidelines for Operation & Maintenance functions of NTPC stations Finalize annual physical performance targets and Operation & Maintenance budgets for stations Oversee capture knowledge and knowledge management relating to operation & maintenance practices Address key operations / maintenance problems / issues faced by NTPC Stations. Interact with other NTPC Divisions and external stakeholders on matters relating to performance/operations of stations Development of action plans for performance improvement and cost reduction of stations Coordinate overhaul of all NTPC Stations Monitor the performance of stations, address exceptional issues and develop action plans for addressing the issues Carrying out of technical audits and Operation Review of NTPC Stations Development and maintenance of ISO Certification in NTPC Stations Ensure quality of different activities at the stations including overhauls and adherence to Coordinate activities required for station stabilization following commissioning and after Validation of technical specifications for new projects and finalization of mandatory spares Supervise commissioning of new projects Coordinate program development and execution of Renovation & Modernization and activities

environmental norms Renovation & Modernization

of stations

46

Coordinate initiation and finalization of Renovation & Modernization schemes and monitor the Liaisoning with regulatory authority for Operation & Maintenance related issues Oversee pooling of spares and spares management at NTPC Stations

execution of the same

CORPORATE CONTRACTS AND MATERIALS: Formulate and review policies related to procurement of equipment, material, works and services Manage award of high value equipment, material, works and services identified to be awarded Review technical and quality specifications for contract award / execution and interact with Timely resolution of contractual issues including settlement of post award scope variations in coProvide policies and guidance to projects / stations related to procurement, storage, inventory, Finalization of standard bidding documents, as well as qualifying requirements as member of QR Frame policy guidelines and system circulars for contracts and materials management, and

from Corporate Centre Engineering and QA&I for their resolution ordination with Engineering / Finance / Site risk management and registration vendors Committee export / import COMMERCIAL: Preparation of tariff structure for NTPC Power stations Coordinate with State Electricity Boards, State Power Utilities and other customers for

finalization and signing or Power Purchase Agreements (PPAs) for sale of NTPC power across all regions. Issue of timely billing instructions to regional headquarters for all power sold to customers Liaison and follow up with customers and regional headquarters for realization of payment Coordinate with Ministry of Power, Central Electricity Authority and Govt. of India Coordinate the response to queries / clarifications sought by customers

CORPORATE PLANNING:

47

Assist in business policy development and defining vision, mission and objectives for NTPC Develop and disseminate the corporate plan Development of individual business plans and integration into a five year plan for NTPC Perform environment scanning to provide inputs to top management for decision making Track national policy changes and conduct policy advocacy activities Coordinate proposals and provide external interface for developing new power plants / other Manage all interactions with the parliament and represent NTPCs point of view Coordinate with external agencies such as the MOP and CEA

new businesses

Overall planning of VIP visits & coordination of Director level meetings Handle activities associated with multi-lateral funding Plan and coordinate apex level meetings like Executive Committee Meeting and Management Committee Meeting HUMAN RESOURCES: Develop HR Strategies, systems and policies to fulfill the HR Vision of the Company Align the Human Resources in the organization with the companys vision, mission, HR goals and strategy Integrate the activities of the various HR groups like employee development, employee benefits, employee relations, employee welfare & employee services across the organization to ensure seamless delivery of HR services Monitor the implementation of corporate HR policies at all NTPC locations Monitor the implementation of HR policies and systems at the Corporate Centre Plan and play advisory role in the performance management / appraisal and promotion process Oversee the employee welfare facilities Manage training and development programs at the corporate centre (including foreign training) Plan manpower resource requirement for the company and financial budgets for HR Department Liaison with local administration, government agencies and managing external environment

FINANCE MANAGEMENT: Develop F&A guide lines and policy on financial and accountings matters

48

Facilitate the preparation of capital budget in association with project, corporate monitoring group, corporate planning and cost engineering department. Preparation and consolidation of profitability statements, in association with operation services and finance department of station.
Oversee activity related to pooling of all collections and borrowing at corporate level.

Rising of funds from international funding agencies as per capital expansion and resources requirements plans. Maximizing returns for NTPC through investment of surplus funds. Payment of advance tax and filling of income tax, wealth tax returns of the company. Management of PF and gratuity funds trusts of the company, in association with the HR and Finance Group of all stations. Coordination with statutory auditors /govt. auditors with regard to the accounting and audit for NTPC. Oversee activity related to the compilation of annual account for NTPC. Conduct of internal audit at NTPC site and CC Financial Analysis of Contractual provision in fuel supply agreement INFORMATION TECHNOLOGY AND COMMUNICATION:

Develop the IT strategy for the company in line with its vision and business strategy. Conduct the technology scan and evaluation for determining the right products and Compare and Evaluate the technology options and select the appropriate IT systems for the Plan, execute and monitor the IT infrastructure for the entire organization. Manage soft ware applications design, development and implementation as per schedule time

applications for NTPC company

frame.

Maintenance of various IT applications being used by the organization. Configuration of management during transition phase and for version upgrades of IT Conduct technology scan for new products and serves and coordinate with IT venders for upPrepare and evolve IT road map for future of IT in the organization. Plan resource requirements for man power, equipments, and maintained and contracts.

applications gradation of system.

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Facilitate IT support and help desk services to users departments. Coordinate with user group to ensure maximum uptime and utilization of IT system. Provide User training for IT product and application. Plan, deploy and manage communication and Infrastructure and facilitate for PMI.

FUEL MANAGEMENT: Procurement of Fuel at most competitive price for existing stations and new projects. Uninterrupted Coal transportation to power station through MGR and Railways. Identify and propose Viable alternate Fuels for power generations. Manage Relationship with Fuel suppliers and transporters. Timely negotiations and finalization of various agreements and leading to supply of Fuel to Timely inputs to Engineering for related transportation and boiler design. Scan the Environment for viable alternative fuels for power plant and apprise the top Manage relationship with transporters.

power plant at most appropriate and unambiguous terms and conditions.

management on the same.

CORPORATE MONITORING GROUP:

Preparation of schedules and implementation plan for all ongoing NTPC projects. Preparation and release of pre order net work for implementation of project Finalization of master network (internal and external) for projects. Finalization of work schedule (L1) and detailed schedule (L2) network for individual Ensuring timely completion of all NTPC projects as per pre determined schedule. Provide monthly exception report to the top management highlighting critical issues for all Monthly reporting to various stake holders like secretary (power) ,ministry of power

1. 2. 3.

package.

NTPC projects. ,MOSP,CEA and funding agencies like world bank , ADB and JBIC on major milestone achieved at all NTPC projects . Ensure achievement of MOU Targets for all NTPC projects Coordinate with sites CC&M, Engineering and external agencies for ensuring adherence to

work plans and schedules timely completions of activities.

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CONSULTANCY WING: Short listing and finalization of area where consultancy services should be provided at a Preparation of proposals and price quotes to be sent to potential claim.

national and international level.

Manage activity related to the engineering aspect of project at hand, including providing

inputs for preparation of feasibility report procurement of materials, completion and release of detailed engineering drawings. Tracking of Project progress and realization of payment from clients. Manage activities related to procurements assignment for claim Provide support to the Engineering and renovation and modernization groups of NTPC for Provide technical assistance to project team executing O&M, IT and R&M, project and RLA

carrying out activities related to renovation and modernization projects and RLA studies. studies at client sites. JOINT VENTURE CELL: Conduct environment scanning for business opportunity in line with the corporate Plan. Ensure commercial viability of the opportunity identified. Ensure timely preparation of the proposals for joint ventures /takeovers /strategic alliances Ensure legal validity in commercial soundness vide structuring joint venture /strategic Coordinate with finance, commercial, legal, Regional HQ and OS for take over power Timely preparations of MOUs for strategic alliance Preparation of JV agreements and ensuring its legal validity. From the JV company with a well defined bold and management structure.

for the opportunity identified. alliances in association with company secretary, legal and finance department. stations.

VIGILANCE: Formulate vigilance policy for the entire organization.

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Examine existing rules and procedures of NTPC with a view to eliminate / minimize the Order investigations of complaint received from CVC, MOP, PMO and other sources. Plan and enforce surprises checks and regular inspections to detect systems failure and Supervise all activity related to maintain proper surveillance on offices of doubtful integrity Oversee activity related to preparing charge sheet, scrutinizing replies to charge sheet,

scope for corruption or malpractices.

existence of corruption and malpractices in NTPC. and preparation of agreed list and list of doubtful integrity. appointing inquiry officer and presenting officer. Processing inquiry report for disciplinary authority and processing of appeals and requests for revision. Oversee activity for enforcing all security measures for safety and security of NTPC Facilitate coordinate with various Govt. agencies such as CBI, CVC etc. to ensure smooth installation. functioning of the department and sharing of information.

RESEARCH AND DEVELOPMENT: Support operating stations in increasing availability and reliability of stations Strengthen applied research capability in NTPC Introduce fundamental /research work in ntpc Align NTPC R&D with emerging new technology Carry out collaborative R&D with leading nation and international institute to make R&D Develop long term plans R&D programmes Acquire ,adopt and disseminate technical knowledge in NTPC Achieve information standards through constant up-gradation and modernization of facilities. Establish state of the art laboratory facilities and in fracture for conducting metallurgical Disseminate technical information through papers in national and international journals

centre a state of the art world class faculty creating to the power sector as a whole.

research and corrosion analysis as well as their control measures. /seminars. CENTER FOR POWER EFFICIENCY AND ENVIRONMENT PROTECTION

(CENPEEP):

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plants.

Scanning the environment for new technologies for plant performance improvement and Acquiring and adopting new technologies needed for plant performance improvement ad Planning and executing demonstrations/trails of new technologies at sites. Provide support to stations for implementing new technologies and sustaining performance Training for plant personnel concerning the technologies being implemented at the sites. Disseminating information and knowledge about new systems, technologies and produces Information dissemination regarding progress of CENEEP activities to external and internal Reduction of Green house gas emission (CO2) through performance improvement of power Ensure availability of IT support within department to enable smooth functioning of the

monitoring. monitoring for NTPC, SEBS and IPPs plants.

improvement programs

through workshops and conferences for all players in the sector. stake holders.

department. ACCELERATED POWER DEVELOPMENT REFORMS PROJECT (APDRP): Preparation of diagnostic /analytical studies and detailed project report of the distribution

circles /town of SEBs. Assistance provided in finalizing programmes for implementation of approved plans and Oversee training provided to customers engineer in distribution system planning (metering, Preparation of model documents to be used by customers (SEBs) for inviting tenders related Review RLA and R&M studies of thermal power plants of SEBs. Facilitate coordination with R&M Engineering group for the preparation of detailed project Submission of DPR to the concerned SEBs and apprise them of the scope of work and their review of progress billing and collection) and project implementation. to various items.

report (DPR) benefits.

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Oversees activities related to project management of the R&M assignments of SEBs secured

through NTPC consultancy wing. ENERGY CONSERVATION: Energy audits for all systems in NTPC (such as MGR milling system ,Ash handling plant

system Air pre heaters and Lubrication system ,CW system, Draft System,ESP,CHP Air conditioning System etc.) Over see energy conservation activities undertaken for NTPC plants. Review audit reports received from sites and sending of comments to sites based on the Review, finalize and approve new procedures /process laid down for carrying out energy Review of old procedures from time to time and finalize and approve changes. Track of art technology with regard to latest energy conservation techniques Review and finalize and approve plants to incorporate latest technologies with focus of energy Review and finalize approve energy audit schedule of all projects. Review and finalize all activities relating to organizing training of O&M site executives Oversee external consultancy on energy conservation activities including energy audit for

reports. audits at stations.

conservation for NTPC stations.

regarding energy audit methodology of different subs-systems. external agencies.

COMPANY SECRETARY: Organizing of Board and sub committee meetings Formation of subsidiary /JV and managing the company law. Ensure the most economical deals while rising capital form domestic debt markets. Coordinate establishment of delegation of power to various executives of the company and Ensure compliances to company law and other corporate legislations. Manage issues related to revocation of power of attorney

on-going revisions.

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Over sees activities related to servicing of investors such as processing of interest payments, Ensure compliance with relevant status /regulations growing debt/deposit markets. Finding of statutory returns with income tax authorities and register of companies relating to

redemption payment and post redemption servicing.

deposit of TDS submission of tax exemption forms for all series of bonds annual TDS returns and quarterly NRI returns. Preparation of draft documents relating to certain of charge for securities issued by NTPC.

CORPORATE COMMUNICATION: Ensure dissemination of updated information to all stake holders. Manage and coordinate PR events of NTPC and on behalf of ministry of power. Manage Press and media Relations Ensure prompt and effective reporting and coverage of all significant events and Ensure quality and timely publications of in-house journals, annual reports, and corporate Manage all corporate advertisements and publicity jobs. Ensure usages of Rajabhasha in the organization.

development events in NTPC and power sector to the press and media. broachers. NTPC dairy video magazine and other print and publicity jobs.

ENVIRONMENT, RESETTLEMENT AND REHABILITATION& SAFETY: Develop and manage Implementation of policies in the areas of environment R&R safety ash utilization ad a forestation.

Keep track of the legal legislation ,rules and acts relating to environmental compliance of Over sees Environment audits of stations and follow-up action plans developed to address Manage preparation and execution of ash utilization plants (AUP) for new projects. Coordinate the marketing activities for ash from existing stations and new projects. Manage policy advocacy issues relating to ash utilization Formulate and update R&R policies for NTPC projects. Oversees execution of social economic studies for NTPC projects and preparation of

power plants gaps identified in the environment audits.

Rehabilitation Action plans (RAPs as well as their execution

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Interact with pollution control Boards (state and centrals), ministry of environment and other

Govt. agencies, national /international technical and funding agencies with regard to environmental aspects of power plants. Manage safety inspections /auditors of NTPC projects and stations. Manage compilation of audit reports identifying exceptions, providing inputs to top

managements development of action plans for improvement and monitoring project execution. Manage the preparation and dissemination of emergency plans for projects/station.

LEGAL CELL: Manage all court cases, legal options and arbitration matters. Monitor steps required in defending court cases pending at different levels Advice NTPC departments on legal issues Provide support /advice to legal executives of NTPC at site and region as and Ensure timely feedback /comments to be filed as reply in the courts. Responsible for empanelment of advocate /arbitrators and appointment of Ensure timely legal vetting of bank guarantee, contracts of HBA, compulsory

when required.

Estate officers lease, self lease and bond transmission cases. RAJABHASHA CELL:

Ensure implementation of official language policy of Govt. of India through cooperate Hindi Ensure implementation of annual program related to Hindi . Manage Training programs for learning the official language. Facilitate arrangements and co ordinations for parliamentary Committee inspections and Manage training Employees in Hindi language computer software. Oversees audit compliance regarding usage of Hindi within NTPC.

section.

meetings.

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TOTAL QUALITY MANAGEMENT:

Conceptualization and formulate TQM strategy for the organization. Develop road map of TQM initiatives for organization wide implementation. Manage all activities of TQM initiatives as per implementation plan. Monitor and prepare reports on benefits and improvements of TQM initiatives. Plan and organize TQM seminars, conferences and workshops and compliances. Contribute new articles, papers on TQM through newsletters, magazines, internet, IOMs etc. Develop the quality management system for executives and non-executives. Obtain the membership of external agencies like APQC etc. Develop the TQM website.

CONSULTANCY WING OF NTPC: With its variegated exposure to different aspects of power generation and distribution and plant establishment, NTPC has the ideal profile for undertaking consultancy initiatives. the company uses its substantially technical and managerial and financial skills to provide effective and real time ,viable solutions to organizations in power sector and related sector . NTPC competency in this field of consultancy arise from its considerable experience in managing and operating the 17 coal / gas stations making 24249MW capacity. In addition NTPC has developed nearly 8000MW for other utility and independent power producer. The consultancy wing of NTPC has been awarded ISO 9001 accreditation and provide services in the following areas: Feasibility and environmental impact study Design of plant Construction Engineering Construction Supervision Quality Assurance and Inspection(QA&I) Procurement Project management Testing and commissioning Operation and maintenance Workforce initiation /training

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NTPCs consultancy initiatives are globally recognized. In fact it is registered as a consultant with the World Bank, The Asian Development Bank, the African Development bank and UNDP. NTPC consultancy services cover power sector and related infrastructure business.

RECOGNITION AND AWARDS

NTPC has a glorious record of excellence in every field of its activities ever since its inception in 1975. Leading the countrys power sector with a vision to become a 75,000 MW company by 2017, we take pride in our people and their performance which has been acknowledged time and again at various national and international fora.

H R Awards

1. NTPC ranked 6th amongst 25 top Best Employers in Country

NTPC Limited the largest power company in the country has been ranked 6 th in Aon Hewitt Best Employers in India 2011 Study of Best Employers in the country. Shri S.P. Singh, Director (HR) and Shri S. Roy, Executive Director (HR), NTPC Ltd. received the award from Shri Bhaskar Chatterjee, Secretary, Department of Public Enterprises, Ministry of Heavy Industries & Public Enterprises in the award ceremony held on April 29. 2. Exemplary Leadership Award to Shri Arup Roy Choudhury for People Excellence Shri Bhaskar Chatterjee, Secretary, Department of Public Enterprises presented the Exemplary Leadership Award for People Excellence to Shri Arup Roy Choudhury, Chairman and Managing Director, NTPC Ltd. at the Global HR Excellence Awards under the aegis of world HRD Congress held at Mumbai on 11th February 2011. 3. NTPC wins Star TV Talent Leadership and HR Award NTPC received the HR Excellence Award for PSU Sector for Innovative HR Practices at the World HRD Congress at the Star TV Talent Leadership and HR Awards. Shri Arup Roy Choudhury, CMD, NTPC Ltd received the award from Smt. Indira Parikh and Shri Sandip Ghosh, eminent members of the HR fraternity at the award function held in Mumbai. The award was given to NTPC for innovative HR practices in the Company. On receiving the award Shri Choudhury said, I dont think humans are resources like machine or material in any organization. Human beings are dynamic and they are to be managed individually, thats what leadership is all about.

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4. Two Awards for NTPC at Asia Best Employer Brand Awards NTPC bagged two awards at the Asia Best Employer Brand Ceremony held at Singapore recently for Best HR Strategy in line with Business and Award for Talent Management. NTPC employs about 25000 people and has a strong work ethics. NTPCs performance has been recognized by various International/ National agencies. Company has figured amongst Indias top Great places to Work for last six consecutive years. In the recently published study "The Best Companies to Work for 2010" conducted by Business Today, Indicus and People Strong Survey, NTPC featured in the list of Top 25 companies in India with 2nd position in Core Sector. NTPC has been ranked as number One Great Place to Work amongst PSUs and 7th over all by GPTW Institute Inc. and Economic Times for the year 2010. The company also received Gold Trophy for SCOPE Meritorious Award for Best Practices in human Resource Management for year 2008 -09.
5. Overall 7th in Indias Best Companies to Work for 2010, 1st amongst the PSUs and

1st in Manufacturing & Production Industry Segment. NTPC Limited has been ranked 7th overall in Indias Best Companies to Work for 2010, a study by The Great Places to Work Institute India and The Economic Times. The Company is also ranked 1st among large organizations with over 10,000 employees, 1st in the Public Sector Enterprises segment and 1st in the Manufacturing and Production Industry segment. Shri R K Rustagi, Executive Director (HR & PMI) , Shri N N Misra, Executive Director (HR & ER), Shri A K Bhatnagar,GM (HR & Corporate Communications) NTPC received the awards from Mr Prasenjit Bhattacharya of Great Places to Work Institute, India. This year 427 companies in India participated in the survey conducted by the Great Place to Work Institute India. This year the surveys top 50 list has organizations belonging to 17 different industries with employee strength in the range of 100 to 33,000 and only 5 companies including NTPC have continuously been part of the Best Workplaces List for the last six years consistently amongst top 10 performers. 6. Great Places to Work Award 2010 Study conducted by Great Place to Work Institute, India in collaboration with The Economic Times. NTPC, New Delhi has been ranked 7th in the Top 10 Great Places to Work (GPTW) and has the distinction of being only PSU in the Top 10 Best Companies to Work For.

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NTPC also has the distinction of being a part of the Best Workplaces List continuously for the last six studies. This year's Top 50 list has emerged from 427 organisations belonging to 17 different industries with employee strength in the range of 100 to 33,000.

7. NCPEDP-Shell Helen Keller Award 2009 National Centre for Promotion of Employment for Disabled People (NCPEDP) Award would be given on 2nd December, 2009 consisting of a trophy and a citation in New Delhi. NTPC awarded for NCPEDP Shell Helen Keller Awards 2009 in the Category 'C': Companies/ organizations /institutions who share NCPEDP's vision and through their policies and practices demonstrate their belief in equal rights and gainful employment for persons with disabilities. 8. Vishwakarma Rashtriya Puraskar (VRP) 2007 Instituted by Ministry of Labour. Awards were presented by Shri Mallikarjun Kharge, Union Minister for Labour and Employment at Vigyan Bhjawan in New Delhi on September, 17, 2009. 22 NTPC employees were awarded Vishwakarma Rashtriya Puraskar for the year 2007. 21 employees of Ramagundam and one employee from Jhanor Gandhar were awarded Vishwakarma Rashtriya Puraskar. In many undertakings Suggestion Schemes are in operation and awards are given for suggestions leading to any outstanding achievement or good performance on the part of workers in increasing productivity. VRP provides public recognition of such outstanding achievement on the part of the workers at the national level. The VRP are awarded in recognition of outstanding suggestions given by workers for improvement in quality and working conditions. 9. Best Companies to Work For 2009 Survey done by Business Today. NTPC has been ranked Second in the Core Sector with Index Score of 98 out of 100 and ranked 21st in the 25 toppers list based on a survey of 8,742 respondents in 1000 organizations across 800 cities. ONGC ranked first in the Core Sector with 100 Index Score and Infosys Technologies ranked first in the overall ratings. 10. SCOPE Meritorious Award for Best Practices in Human Resource Management Instituted by Standing Conference of Public Enterprises (SCOPE). Award is proposed to be presented by H.E. President of India during the inaugural ceremony of the Public Sector Day on 10th April, 2010 at Vigyan Bhavan, New Delhi. NTPC has been awarded the Gold Trophy for SCOPE Meritorious Award for Best Practices in Human Resource Management for the year 2008-09.

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The Panel of Judges under the chairmanship of Justice P.N. Bhgwati unanimously decided the "SCOPE Meritorious Awards in Specialised Fields".

Company Rankings

1. Forbes' Global 2000 list of top listed firms NTPC has been ranked 341 among the world's 2000 most powerful listed companies. Forbes' ranking of the world's biggest companies used an equal weighting of sales, profits, assets and market value to rank companies according to size and this year's list reveals the dynamism of global business 2. Platts Top 250 Global Energy Company Rankings 2010 The award was received on behalf of NTPC by Shri N. K. Sharma, ED(CP) and Shri A. K. Gupta, GM(BD) on 2nd November, 2010 in Singapore. NTPC Ltd earned a ranking of 52 on overall global performance. NTPC Limited ranked No. 1 in Independent Power Producer & Energy Traders in Asia. 10th in overall performance in Asia. 2nd Independent Power Producers and Energy Traders globally. The company rankings are derived using a special Platts formula adding each company's numerical ranking for asset worth, revenues, profits, and ROIC and assigned a rank of 1 to the company with the lowest total, 2 to the company with the second-lowest total, and so on. Earnings per share figures were not included in the ranking calculation because some companies are privately held. 3. NTPC the Most Respected Company in Power Sector NTPC the largest power utility in the country has been bestowed the honour of being most respected company in Power Sector for the year 2011 by Businessworld. The Award was presented by Shri Pranab Mukherjee, Union Minister of Finance to Shri Arup Roy Choudhury, CMD, NTPC at a function in New Delhi. 4. Indias Biggest News Makers Survey

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NTPC has been ranked Number One News Maker in the Power Sector of India by the Business Today Indias Biggest News Makers Survey. The survey took into account public relations and image building efforts of the Corporates, their visibility quotient and quality of exposure as well as image score to determine Indian Corporates who got the best press coverage. The survey has been published in the May 31, 2009 edition of Business Today. 5. Business Standard's "BS1000" companies NTPC ranked amongst top 10 companies by the premier business daily Business Standard in the 'BS 1000' listing of India's corporate giants for the year 2009. NTPC ranked 9th in the list of 1000 companies. The rankings are based on the net sales of the top 1000 listed companies during 2008-09. The distinguished six-member jury comprised India Inc.'s leading decision makers Mr. Adi Godrej (Chairman, Godrej Group), Mr. S. Ramadorai (Vice-Chairman, TCS), Mr. Sanjay Nayyar (CEO, KKR India), Mr. Arun Balakrishnan (CMD, HPCL), Mr. Rajiv Memani (CEO & Country Managing partner, E&Y) and Ms. Meher Pudmjee (Chairperson, Thermax).

Safety Awards

1. National Safety Award 2008 NTPC's Farakka STPP and Auraiya Gas power Station have been declared as Winners for National Safety Awards-2008. NTPC's Talcher Thermal Power Station under Scheme No.1 (Lowest Average Frequency Rate) and Rihand STPP have been declared as Runners-up for National Safety Awards for the year 2008. Since 1965, the Ministry of Labour & Employment has been granting Vishwakarma Rashtriya Puruskar and National Safety Awards to recognize performance of workers and management in promoting higher productivity, efficiency and safety.

2. Safety Innovation Award Director(HR), NTPC, Shri S.P. Singh received the award from Shri RakeshMehta, Chief Secretary, Govt. of NCT of Delhi on 28th December, 2010 in New Delhi. Five NTPC power stations Talcher Thermal, Ramagundam, Simhadri, Kayamkulam and Dadri were awarded for Safety Innovations by the Institution of Engineers. Shri A.C. Chaturvedi, ED(R&R, Safety and CSR) along with representatives of all five projects was also present on the occasion.

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3. Safety Award 2009 Greentech Foundation Award ceremony held in Goa on May 4, 2009. NTPC's Barh STPP awarded Silver Award in Construction Sector for outstanding achievement in Safety Management by Greentech Foundation. 4. Best Environment Management Station Award for Safety Instituted by Direct orate of Factories and Boilers, Orissa Shri Lalan Prasad, Executive Director, Talcher Kaniha received a Shield and a Certificate from Shri Puspendra Singhdeo, Minister of State, Labour & Employment of Orissa on 6th July, 2009 at Bhubaneswar. Talcher Kaniha of NTPC was awarded Best Environment Management Award for Safety in the 36th State Safety Award Ceremony

Environment Awards
1. Golden Peacock Environmental Management Award The award ceremony was held on 29 30th July, 2010 in London. NTPC's National Capital Thermal Power Project, Dadri Awarded the Golden Peacock Environment Management Award for the year 2010. 2. CII Sustainability Award NTPC's Talcher Thermal Power Station bagged the prestigious 'Commendation Certificate' for strong commitment under Sustainability Awards Scheme instituted by CII for sustainable performance of the station in the areas of Environment, Society and Economics. 3. 3rd Green Globe Foundation Awards Green Globe Foundation is partnered by knowledge partners TERI and Wizcraft International Entertainment. Award ceremony took place on 2nd February, 2011 at the Taj Palace in New Delhi. NTPCs Dadri Project has been conferred with the Green Globe Foundation Award in the Public Sector category with the aim of honouring the efforts of corporate, NGOs and individuals striving for an environment friendly India. The decision of the jury was based on innovation, social impact, cost implications and the sustainability of the action involved. The other companies awarded in PSU category are Gujarat Green Revolution Centre and Coal India.
4. The Sunday Indian Special Mega Excellence Indias Best Environment Driven

Company Award 2009.

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Instituted by Plan man Media. Award received by Sh. A. C. Chaturvedi, ED(R&R, Safety & CSR) on 2nd July, 2009 at The Imperial, New Delhi. NTPC awarded The Sunday Indian Special Mega Excellence - "India's Best Environment Driven Company Award-2009". This award is a special award to recognize and applaud the commitment of NTPC Limited towards environment and ecology.

Performance Awards
1. Top Liner Maharatna Award to NTPC NTPC the largest Power Generation Company in India was awarded the Top Liner- The largest Maharatna Award for highest growth at 3rd DSIJ Awards Ceremony held in New Delhi. The Award was presented by Shri Sushilkumar Shinde, Union Minister of Power to Shri A. K. Ahuja, Executive Director (Corp. Planning), NTPC. NTPC has been playing a major role in meeting the power needs of the country and contributing to its economic and social development. The company has been conferred with coveted Maharatna status by the government for its outstanding achievements over the years. The evaluation for the award was done by KPMG who were the knowledge partners to DSIJ, based on Net Sales/Operating Profit/ Net Profit of the organizations. 2. SCOPE Excellence Award to Shri Arup Roy Choudhury, CMD, NTPC Prime Minister Dr. Manmohan Singh presented the SCOPE Excellence Award Gold Trophy in individual category to Shri Arup Roy Choudhury, Chairman & Managing Director, NTPC Limited at the SCOPE Excellence Award function held in New Delhi today. He has been awarded for his outstanding contribution to the public sector. Shri Roy Choudhury is a dynamic leader with proven abilities to achieve transformational changes in the sector. He seeks to position NTPC a Maharatna enterprise on course to become the largest and best power producer in the world. NTPC is the largest power generating company in India with an installed capacity of over 32694 MW operating 28 power stations across the country. Illustrious career of Shri Arup Roy Choudhury spans over 32 years of outstanding contribution in the fields of engineering, general management, strategic management and business leadership. He is a Graduate in Civil Engineering from Birla Institute of Technology, Mesra and a Post-Graduate in Management and Systems from IIT-Delhi. A keen learner of the latest professional developments, he is currently pursuing a doctorate in Select Study of Project Performance Metrics in Indian Construction Industry from IIT-Delhi.

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Shri Arup Roy Choudhury, has the distinction of becoming the youngest Chief Executive Officer of a Central Public Sector Enterprise (CPSE) at the age of 44 years when he joined as Chairman & Managing Director, National Buildings Construction Corporation Limited (NBCC) on April 03, 2001. Shri Choudhurys rich and varied contribution to the organizations he has worked with has been recognized by prestigious professional, academic and Government institutions, both national and international. His vision, leadership and industriousness transformed NBCC, which was a sick company with negative net-worth and salary back-log in 2001, into a blue-chip enterprise having Schedule A and Miniratna status bestowed upon it by the Government of India. As Chairman, Standing Conference of Public Enterprises (SCOPE), the apex body of central public sector enterprises (CPSEs), Shri Choudhury has been effectively leading policy advocacy for greater empowerment of these enterprises. He is also promoting the cause of greater professionalism, Competitiveness, societal commitment, transparency and global-benchmarking among the CPSEs. Shri Choudhury believes in growth and excellence through proactive approach and his dictum is Sankalp Shuddha Hi Siddha i.e. if your intentions are pure, you are bound to succeed. He has a strong commitment for the well-being of the society at large. His sharp focus on corporate governance and environmentally sustainable growth has been demonstrated in concrete actions and substantial benefits. 3. PSU Excellence Award for NTPC Shri Arup Roy Choudhury, Chairman & Managing Director, NTPC Limited and Shri A.K. Singhal, Director (Finance) received the prestigious PSU Excellence Award 2010 at the Summit on India Public Sector Agenda@2015 held in New Delhi today. Shri Vilasrao Deshmukh, Union Minister of Heavy Industries & Public Enterprises presented the award to NTPC in the Best Financial Performance category. PSU Excellence Awards were organized under the aegis of Department of Public Enterprises, Indian Chamber of Commerce and Deloitte. NTPC is Indias largest power generation company with total installed capacity of over 32000 MW. The company has recently been conferred Maharatna status by the Govt. of India. NTPC posted profit after tax of Rs 8728 crore with net sales of Rs. 46322 crore and total income of Rs. 49246 crore for the year 2009-10. The strong balance-sheet of the company gives it an edge in terms of resourcefulness to pursue both organic and inorganic growth opportunities. 4. Enertia Awards for NTPC Projects & Shri D K Jain, Director (Technical), NTPC Ltd receives award for Excellence in Nuclear, Thermal (Conventional Energy) Shri D K Jain, Director (Technical), NTPC Ltd received the Enertia award from Shri Anil Razdan, Former Secretary Power, Govt of India in the power generation awards category for nuclear,

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thermal and conventional energy for Korba Super thermal power project and Simhadri Super thermal power project (jointly) at a function held in Mumbai. He was also conferred with the special award in the individual awards category for his Excellence in Nuclear, Thermal (Conventional Energy). Shri Jain received this award from Shri Suresh Prabhu, Former Union Minister of Power, Govt of India. He received the award for his yeomen contribution in design and execution of large power projects to India's Power sector for over the last 35 years. The power projects of NTPC were awarded at the 4th Enertia Awards for their stellar performance in the thermal sector for their operations at a PLF of over 97% maintaining availability factor of over 94% in the financial year 2009-10 Enertia Awards are Prestigious and Pioneering Awards in Energy & Power Sector and the only awards for Sustainable Development with Key focus on Hydropower, Green & Renewable Energy.
5. Vishwakarma Award for 12 NTPC Employees:

Twelve NTPC employees from Ramagundam Ms. N. Sujathamma, G. Sureshkumar, KS Pradeep, Sl NoK Hari Babu, B Vijay Kumar, M. Thimma Reddy received the Pratham Shreni ( class A) and Mohd Ghouse , N. Sampath Kumar, Penchala Sathaiah,Syed Akhil Baba, D Venkata Raji Reddy and M Raji Reddy received the Dwitiya Shreni (class B) Vishwakarma Award of Government of India. The awards were presented by Shri Mallikarjun Kharge, Union Minister of Labour and Employment in New Delhi recently.NTPC projects Talcher Thermal, Farakka, Rihand, Auraiya have also received the National Safety Award for the year 2008. 6. Prime Ministers Shram Award to NTPCs Misri Lal Choudhary Shri Misri Lal Choudhary of NTPC Anta received the prestigious Prime Ministers Shram Vir Award from Shri Mallikarjun Kharge, Union Minister for Labour and Employment today in New Delhi. Shri M.L. Choudhary, Senior Technician with NTPC- Anta suggested a method of throttling the shaft seal air pressure by fabricating a reg valve assembly thus rectifying problem of lubricating oil ingress into steam turbine generator winding at Anta Gas Power Station of NTPC. The methodology provided the flexibility of controlling the shaft seal air pressure and arrest oil ingress without opening the generator end shield. Shram Awards are given to every year to the workers of both public and private sectors in recognition of their outstanding contribution towards production and showing exemplary zeal and enthusiasm in discharge of their duties. Shri Misri Lal Choudhary of NTPC Anta receiving the prestigious Prime Ministers Shram Vir Award from Shri Mallikarjun Kharge, Union Minister for Labour and Employment today in New

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Delhi. Shri M.L. Choudhary suggested a method of throttling the shaft seal air pressure by fabrication a reg valve assembly thus rectifying problem of lubricating oil ingress into steam turbine generator winding at Anta gas power station of NTPC. The methodology provided the flexibility of controlling the shaft seal air pressure and arrest oil ingress without opening the generator end shield.

7. The Best Performing CFO Award Instituted by CNBC TV 18 Shri A. K. Singhal, Director(Finance), NTPC received the award from Honorable Union Minister for Corporate Affairs Shri Salman Khurshid in a CFO Awards function held at Mumbai on 17th November, 2009. Shri A. K. Singhal, Director(Finance), NTPC Ltd. Received the prestigious The Best Performing CFO Award in the Infrastructure Sector at the CNBC TV 18 CFO Awards held in Mumbai. The evaluation for the award was done by an esteemed jury panel with Mr. J. J. Irani, Director, Tata Sons as the Chairman of the jury. The Jury Members consisted of Mr. TV Mohandas Pai, Global HR Head Infosys, Mr. Keki Mistry, MD-HDFC, Mr. R.S. Sharma, CMD, ONGC, Mr. Sanjiv Bajaj, Managing Director, Bajaj FinServ Limited, Mr. Sanjay Nayar, CEO and Country Head, KKR and Mr. Ravi Sud, Sr. Vice President & Chief Finance Officer, Hero Honda. 8. India Pride Awards Energy and Power Category Instituted by Dainik Bhaskar & DNA Shri A. K. Singhal, Director(Finance), NTPC received the award from Shri P. Chidambaram, Union Home Minister on 9th October, 2009 at the India Pride Awards function held in New Delhi. NTPC was awarded Gold trophy for excellence in Energy & Power Category. 9. Enertia Award 2010 The award was received by Shri D. K. Jain, Director(Technical) from Shri Anil Razdan, Former Secretary Power, GOI at a function held in Mumbai on 6-10-2010. 'NTPC's Korba STPS and Simhadri STPS jointly' have been declared Winners of the 4th Enertia Awards 2010 India's Awards for Sustainable Energy & Power under "Category-I : Power Generation Awards Nuclear, Thermal and Conventional Energy" for their superb performance in power sector as they recorded PLFs of 97.61% and 97.27% respectively for the year 2009-10.

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Similarly the availability factors were 95.46% for NTPC Korba and 94.38% for NTPC Simhadri in the same period making these two stations of NTPC the best performing Super Thermal Power Plants in the country for the period 2009-10. 10. SAFA Best Presented Accounts Awards 2008 South Asian Federation of Accountants 'Certificate of Merit' was conferred on 5thNovember, 2009 in Dhaka, Bangladesh. NTPC received the 'Certificate of Merit' for Best Presented Accounts and Corporate Governance Disclosures Awards 2008 in the category of Public Sector Entities from South Asian Federation of Accountants (An Apex Body of SAARC). SAFA is a Committee for Improvement in Transparency, Accountability and Governance. 11. CII-EXIM Excellence Award, 2010 NTPC has been awarded with the prestigious CII-EXIM Bank Award for improving business imperatives. In the year 2010, three stations namely Dadri, Korba and Anta bagged this award. Dadri station received "Significant Achievement" Award (a higher level Award) while Korba and Anta received "Strong Commitment to Excel" Award. 12. National Awards for Meritorious Performance The Gold Award was received by Shri R.S. Sharma, CMD, NTPC from Shri Sushil Kumar Shinde, Hon'ble Union Minister of Power. NTPC's Six (6) Stations received the National Awards for Meritorious Performance in Power Sector for the year 2008-09. Simhadri (1000 MW) received the Gold, Korba (2100 MW) and Ramagundam (2600 MW) received the Silver and Vindhyachal(3260 MW), Rihand (2000 MW) and NCPP Dadri (840) received the bronze medal.

CSR Awards
1. NTPC Awarded for Corporate Social Responsibility NTPC the largest power generator of the country has been awarded the prestigious Golden Peacock Award for Corporate Social Responsibility at 6th International Conference on Social Responsibility. NTPC follows the global practice of addressing CSR issues in an integrated multistake-holder approach covering the environment and social aspects. The company has a dedicated CSR Group with a three tier structure at the unit, region and corporate level responsible for the Community Development initiatives of the company. The activities are monitored closely by designated Group of Directors on CSR headed by CMD.

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2. 2nd India Power Awards 2009 Organized by the Council of Power Utilities and KW Conferences Pvt. Ltd. The award was received by Shri A. C. Chaturvedi, ED(R&R, Safety & CSR) on 17th November, 2009 at the India Habitat Centre, New Delhi. NTPC awarded in the category of 'Social and Community Impact' of 2nd India Power Awards 2009 for pioneering in Corporate Social Responsibility strides. 3. CII ITC Sustainability Award Instituted by CII-ITC Centre of Excellence for Sustainable Development. The award was received by Shri R.C. Shrivastav, Director(HR) from Mr. Jairam Ramesh, Hon'ble Minister of Environment & Forests during the presentation ceremony held on 26-11-2009 at India Habitat Centre, New Delhi. NTPC CSR has been conferred with CII-ITC Sustainability Award for the Commendation for Significant Achievement among Large Business Organizations for the year 2009. NTPC was a worthy winner after a rigorous two-stage assessment including a site visit, followed by scrutiny by the Awards Jury.

Corporate Governance Awards

1. Golden Peacock Global Award for Excellence in Corporate Governance 2009 Golden Peacock Global Awards have been instituted by World Council for Corporate Governance. The award was received by Shri K. Sivakumar, Executive Director(Finance) and Shri A. K. Rastogi, Company Secretary, NTPC on 9th October, 2009 from Dr. Ola Ullsten, former Prime Minister of Sweden at London, U.K. NTPC Ltd. bagged the Golden Peacock Global Award for Excellence in Corporate Governance for the year 2009. 2. ICSI National Award for Excellence in Corporate Governance 2009 The Institute of Company Secretaries of India. The award was presented by Shri Vilashrao Deshmukh, Hon'ble Union Minister for Heavy Industries & Public Enterprises at an award function held at Bombay Stock Exchange, Mumbai on 21st December, 2009 in presence of Hon'ble Justice R.C. Lahoti, former Chief Justice of India. Shri R.S. Sharma, Chairman & Managing Director, NTPC received the award. NTPC Limited has been awarded "ICSI National Award for Excellence in Corporate Governance 2009".

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The Institute of Company Secretaries of India initiated the award in the year 2001 with an aim to promote the cause of Corporate Governance in the country. NTPC has been selected for the award after a detailed three-stage evaluation process by a jury of eighteen imminent personalities inter alia, comprising Shri R.C. Lahoti, former Chief Justice of India, Shri Naresh Chandra, former Cabinet Secretary, Shri S. Ramadorai, Vice Chairman TCS, Shri Y.C. Deveshwar, Chairman ITC and Shri V.K. Singlu, former Comptroller & Auditor General of India. Shri A.K. Rastogi, Company Secretary, NTPC has also been awarded in recognition of his role in strengthening the Corporate Governance of the Company on the occasion.

Quality Awards

1. International Gold Star Award for Quality 2009 Instituted by BID. Shri D. K. Agrawal, General Manager (CenPEEP), NTPC received the award on 26th October, 2009 at International Quality Convention Geneva 2009. NTPC- CenPEEP received the international Gold Star Award for Quality 2009 in recognition of outstanding commitment to Quality contributing towards the success for India in the business world. This award is recognition of the pro-active work carried out by NTPC. The objective of this award is to recognize the commitment of awarded companies by BID, a leading organisation of Europe focused on promoting the quality culture.

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COMPANY PROFILE
SIMHADRI SUPER THERMAL POWER STATION (SMPP)

NTPC was setup in 7th Jan. 1975 to establish large generating to strong the regional grids. Simhadri Super Thermal Power Project had an approved investment of Rs.3650.79 Crores in the north coast of Andhra Pradesh. LOCATION The 1000MW Simhadri super thermal project is located in Visakhapatnam district of Andhra Pradesh. SALIENT FEATURES NTPC, SIMHADRI UNIT Address Telephone Fax Email Location Govt. approved date Near Pittavanipalem Village,Dist. Vishakhapatnam, Andhra Pradesh 24.07.1997 (Zero date 8.7.1997) P.O. Simhadri-531 020, Dist. Vishakhapatnam, Andhra Pradesh (STD-08924,STD-Vizag-0891) - 243001 243092

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Approved Capacity/Installed Capacity 1500 MW Plant Configuration Land Availability Coal Source Water Source Beneficiary States Approved Investment Associated Transmission System Units Commissioned 3X500 MW 3384.24 acres (entire land) Kalinga Block of Talcher Coal fields in Orrisa Yeluru canal for sweet water, Sea water for CW system. Andhra Pradesh (100%) . Rs.3650.79 Cr.(I Qtr.97). Implemented by APTRANSCO. Unit-I Commissioning: Feb 2002 Unit-II Commissioning: Aug 2002 Unit-III Commissioning: Mar 2011 International Assistance Fuel Requirement Mode of Transportation Water Requirement JBIC 5.04 Million Tonnes Of Coal per Annum Rail 600 Cu.M/hour(sweet water) Water from Yeluru Canal&9100 Cu. M/hour (Cooling Water) from Bay of Bengal sea

UNIQUE FEATURES First Coastal Based Coal Fired thermal Power Project of NTPC Biggest Sea Water Intake Well in India (For Drawing Sea Water from Bay of Bengal) Use of Sea Water for Condenser Cooling and Disposal

Two natural Draft Cooling Towers of 165 meter height each are the biggest in Asias and 6th biggest in the world

Use of Fly Ash Bricks in the construction of all Buildings

Coastal Based Project of NTPC whose entire Power is Allocated to Home State(AP)

Use of Monitors as Man Machine Interface (MMIs) for Operating the Plant
Use of Process Analysis, Diagnosis and Optimization (PADO) for the 1st time in NTPC Flame Analysis of Boiler by Dedicated Scanners for all burners

Boiler Mapping By Acoustic Pyrometers Use of Distributed Digital Control and Management Information System (DDCMIS) Totally Spring Loaded Floating Foundation for all Major Equipment Including TG
Use of INERGEN as Fire Protection System for the 1st time in NTPC

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Commissioning of 1st unit in Record of 39 Months (From the date of Award of Contract).

SIMHADHRI STAGE II SALIENT FEATURES Capacity Water Coal BenificiaryState : 2X 500 MW : Sea water for Condenser cooling (CWS system) similar Stage I and Sweet water Requirement to be met from yeluru : Requirement 5.9 MTPA : AndhraPradesh, Karnataka, Tamilnadu, Kerala& puducherry

DEPARTMENTS IN SIMHADRI NTPC

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SMPP ORGANIZATION & FUNCTIONS

The project organization, headed by a General Manager, entrusted with the total responsibility for implementation of all aspects of the project in accordance with the master net work schedule and the operation maintenance of running units in a most cost effective manner. I. Project Organization: The two executives functions under this are civil construction and equipment erection. The civil construction takes care of all the activities starting from survey and soil investigation, site leveling, infrastructure development, township construction etc. The equipment erection wing carries out of the mechanical and electrical and control and instrument activities concerning erection and commission of plant and equipment. II. Operation and Maintenance: This department looks after the operation of commissioned units and the short, long-team maintenance works. O&M includes main plant operation mechanical maintenance, electrical maintenance, and control instrumentation maintenance, fuel handling (O&M) chemistry and coal transport (MGR) groups. III. Materials Management, Personnel and Administration:

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This group under takes the control of bulk structure construction materials like steel, cement, diesel, and fuel oil apart from the procurements, storages and control of consumables, equipments and spare parts. HR Achieved Training Mandays of 7.3 man-day against the target of 7 man-day per employee per year.

Workshops on team building, creativity & innovation, value actualization carried out during the year. Art of Living Course & programme on yoga for Employees & Family members organized at Simhadri Township during financial year 2009-10. A programme on Women empowerment conducted through GITAM.

CSR CSR budget (34 lacs) for FY 2009-10 is 100% utilized. Under the Protected water system schemes implemented through state govt (with 70% cost borne by NTPC) the scheme at Kalpakka village covering 1200 beneficiaries and schemes are under execution at Korangivanepalem & Gollungunta.

A new School Building at Tikkavanepalem was constructed and inaugurated on 26.02.10. General medical health camps are conducted in surrounding villages of Pittavanepalem, Kalpakka, devada, Muthyalammapalem with a coverage of 1638 beneficiaries. In association with state animal Husbandry department, animal & health veterinary camps are conducted 6 times in surrounding villages with coverage of 1565 cattle. Wheel chairs & woolen blankets are supplied as a support to people who are differently abled.

Safety

Zero Fatal Accident during the year. Safety Control Room has been setup and made operational w.e.f. 30.12.2009. External Safety Audits of SSTPP by National Safety Council, Mumbai for both Construction Site (Stage-II) and Operational Units (Stage-II) conducted from 18th to 23rd Jan, 2010. Hazard Operability (HAZOP) Study of SSTPP by National Safety Council, Mumbai conducted from 1st to 6th Feb, 2010. Risk Assessment Study of SSTPP by National Safety Council, Mumbai conducted from 10th to 12th Mar, 2010.

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Disaster Management Plan of SSTPP was reviewed by National Safety Council, Mumbai from 1st to 3rd Mar, 2010. Construction Safety Award Scheme has been instituted at NTPC Simhadri & Stage-II Safety Trainings Conducted during the year : For NTPC Employees 8 Nos. covering 213 employees For Contract workers 42 nos. covering 1302 workers

Agencies were Awarded during the year.

Other safety enablement activities include conducting workshops on disaster managements, screening of safety films, making use of crash helmet compulsory.

Business Excellence: NTPC Simhadri successfully Conducted the NTPC Quality Circle Convention NQCC_X on 17/18.04.2009 which won the appreciation of ED(BE). Simhadri is bestowed with BEST QC UNIT OF NTPC award shared with Talcher (Th.) AT NQCC-X on 17/18.04.09 at Simhadri During the SR QCC 2009 (8th Dec2009) at RGCCPP , Simhadri is recognized with BEST QC PROMOTING STATION OF Southern region and URJA JYOTHI management won Best Model award During the NCQC held at Bangalore between 18-20 Dec 09 Golden Flame QC of Operation Department achieved PAR EXCELLENT Position. Deoratan PC of Operation Dept. (Gr.III) bagged 2nd Position in Regional PC Convention 2009 SIMHADRI SA 8000 system certification is upgraded to 2008 version SIMHADRI is recertified for ISO 9001/14001, OHSAS 18001 and 5 S systems upto 2013. QC of fuel

Information Technology:

2 no.s IP surveillance cameras are installed for on-line monitoring of stage-II project construction activities. Frequent hanging of NTPC mail server solved by site, with the tech support of IBM Bangalore & Noida. Implemented all across NTPC by CC-IT. Wi-Fi Environment with high speed broad band internet established at Sankalp, GH & new admin bldg.

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File tracking system, e-suggestion, e-material gate pass system, e-notice board, eHMS(hospital management system) created on NTPC intranet. To facilitate Stage-II activities 20 nos VHF sets procured apart from other IT infrastructure.

Medical & Health services I) The following health campaigns are organized in FY 2009-10:

Family Welfare Camp in association with state Health Department. Pulse Polio Camps in association with state Health Department. Cancer Detection camp for women in association with Cancer hospital Visakhapatnam. Organized 6 No. rural health camps in the nearby project affected villages wherein general medical illness were treated and medicines were issued free of cost to the patients.

II) The following health awareness programmes are arranged in FY 2009-10: Awareness Programme and Surveillance and preventive programs of Swine Flu (H1N1) for prevention of H1N1 Influenza viral infection. Health awareness program on preventive cardiology for the general population of NTPC Simhadri. III) Periodical Health examination of Employees working in hazardous area, employees above 40 years, ICH &CISF employees , medical examination of BBPS children are carried out. Contracts And Materials

Purchase orders worth 6 cores processed through SUM (e-procurement). DSR cases processed for first time in NTPC through e-procurement. Vendor enlistment done for civil contracts, O&M contracts and for cement supply. Spare standardization of bearings, electrodes and fasteners completed. Ware House module of SAP implemented in NTPC. This will help in exactly locating items in the store. Scrap worth Rs 4cr is sold including Rs 2.5 cr of scrap from stage-II cooling tower area.

Levels of Executives in NTPC Simhadri:

Executives
GRADE OPERATIONS SERVICES

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E1 E2 E2A E3 E4 E5 E6 E7 E7A E8 E9

Asst Engineer Sr.Asst Engineer Engineer Sr. Engineer Deputy Superintendent Superintendent Sr. Superintendent Deputy General Manager Additional General Manager General Manager Executive Director

Asst Officer Sr.Asst Officer Officer Sr.Officer Deputy Manager Manager Sr.Manager Deputy General Manager Additional General Manager General Manager Executive Director

Time Office Management of Simhadri NTPC:

Shift Management: NTPC SIMHADRI super thermal Project is going through these shifts, i.e.., 6.00 AM to 2:00 PM 2:00 PM to 10:00 PM 10:00 PM to 6:00 AM

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Working hours: Normal working hours for the employees of the project sites and officers will be 48 hours in a week and 8 hours per day exclusive of lunch break. Manager of the projects at their discretion may fix the working hours for various offices and establishments accordingly working hours as above will applicable, uniformly to all categories employees. Over Time: The management reserves the right to require any workmen to work overtime including work on weekly holidays and other declared holidays in accordance with the instructions issued from time to time.

SIMHADRI THERMAL POWER PROJECT

HIGHLIGHTS / MAJOR EVENTS 2010-11 : NTPC Simhadri Performance Highlights

Simhadri Station achieved generation of 8520.69 MU @ PLF of 97.27% during the financial Simhadri station has achieved generation of 4777.395MU @ 93.02% PLF upto October 2010 JICA Japanese team on behalf of JBIC visited the plant for post evaluation of Stage I ODA JICA evaluation report: Based on Ex-post evaluation on Simhadri Stage-I project

year 2009-2010. The Station achieved over 97% PLF for two consecutive years. during the current financial year 2010-11. project during 6th to 9th May2010. performance, JICA has given an overall rating of A i.e. Highly Satisfactory which is the best rating.

The Station achieved more than 101% monthly PLF: 4 times during this FY 2010-11 Unit # 2 achieved 100% Monthly LAvailability Factor for the 4th consecutive month in this Unit#2 achieved the Ever Highest Record for Continuous Running of 216 days since Long term fuel Supply Agreement was signed with MCL for coal supply to Simhadri on 04-

FY2010-11. 09-09. Simhadri Stage-II (2X500 MW) Major Milestones (2009-10) inception.

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All four milestones as committed to Ministry for year 2009-10 were achieved as per schedule

U#4 TG pedestal casting is completed on 31st May 2009 in line with schedule of May 09 Condenser Erection of Unit-IV started in June09 as per schedule U#3 chimney flue can erection completed on 29th Oct2009 ahead of schedule of Nov2009 Simhadri U#3 Boiler Hydro test carried out on 30th Nov2009 in line with schedule of Nov09

committed to ministry.

committed to ministry. committed to Ministry.

Other Major Milestones Achieved During 2009-10

U#4 Boiler Hydro test carried on 31st March 2010 NDCT #3 shell casting to the final height of 165 Mtrs completed on 8th Feb10 as per

schedule 1. Major Activities Accomplished During 2010-11 U#3: boiler lighted-up with oil guns on 28.09.10 U#4 NDCT shell concreting complete. Achieving the Internal MOU target ahead of

schedule. Readiness of control Equipment Room achieved in the month of Sep10

PLANT OPERATION HIGHLIGHTS The major operational parameters during the financial year are as shown below: PARAMETER Generation PLF Availability Factor Forced Outage Planned Outage Heat Rate Specific Oil Consumption ACTUAL for FY 09-10 8520.69 97.27 94.38 1.75 3.87 2349 0.22

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Aux. Power Consumption Partial loading due to equipment

5.46 0.27

Station achieved more than 100% PLF for eight months in the financial year. Station achieved equaled the best partial loading due to equipment of 0.27% ( previous Best is 0.27 % in 2008-09 Previous 2nd best is 0.40% in 2006-07) After Annual Overhauling in the month of Aug-Sept 2008, Unit # 1 achieved the Ever Highest Record of Continuous Running for 252 Days from 24.09.08 to 04.06.09 and again achieved the Continuous Running Record of 202 Days from 07.06.09 to 26.12.09. (previous best of continuous running 200 days of U#2 in FY 2008-09)

Unit # 1 achieved Ever Highest Yearly PLF of 101.60% in this FY 2009-10. (previous highest 98.24% in 2007-08) After Annual Overhauling in the month of Sept- Oct 2009 , Unit # 2 achieved 100% Availability (172 Days Continuous running) and more than 103% Monthly PLF for the 5th consecutive Month.

Station achieved 2nd highest ever monthly PLF of 104.52% during Mar10. (Best Monthly PLF is 104.67%,Previous 2nd Best is 104.36% during March08)

PROJECTS

U#3 Boiler Hydro test carried on 30th Nov09 within external MOU target of Nov09. U#3 Chimney flue liner erection completed on 29th October09 within the external MOU target of Nov09. U#4 TG deck casting completed on 31st May09 within the external MOU target of May09. U#4 condenser erection started in June09 as per External MOU target of June09 CWPH readiness for Pump erection achieved on 10th Sept09 within internal MOU target of Sept09. Stage#II Track hopper wall casting completed on 30th Sept09 as per the Internal MOU target of Sept09. NDCT#3 Shell casting to the total height of 165 mtr completed on 8th Feb2010 within the internal MOU target of Feb10. U#4 Boiler Hydro test carried on 31st March2010. (internal MOU : feb10)

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U#3 HP module placed on pedestals on 30.01.2010. U#3 Deaerator & FST assemblies placed in position on 20.02.2010. U#3 HT and LT swgr panels erected in Oct10. Station transformer placed on fdn on 14th jan10. Switchyard priority bay tower and equipment erection completed. Stage#2 Crusher house- equipment erection completed in Nov09. ID-3A erection with final alignment completed in March10.

Contract Closing Simhadri Stage-1 MU water system Package is closed as per the internal MOU target.

DCO Budget Utilisation

More than 100% DCO budget utilization achieved for stage-II. As against the RE target of 1334.84 cr actual utilization has been 1341.05 Cr.

ASH UTILIZATION & Enivironment Management: Ash utilization for FY 2009-10 is 45.09% (10,00,005 MT out of 22,17,569 MT of ash produced) 20983 MT of ash is exported during FY 09-10 by NVVN . 150 MT of Cenospheres sold during FY 09-10. AAQMS Is commissioned and connected to central data logger on LAN. Medicinal plantation park ( sanjeeveni park) developed at township nursery with around 65 varieties of medicinal plants. Afforestation work taken up at Thotla konda , Visakhapatnam in 75 acres ( 12000 plants) through VUDA to comply with stage-II Environmental clearance. The following environmental studies are in progress a) Study on noise pollution around simhadri. b) Study to assess marine ecology at marine outfall. c) Study to quantify sulphate and nitrate formation of air borne pollutants around simhadri. Showcase Project on use of ash in agriculture- second year completed and final report submitted.

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HRM PROCESSES AT NTPC SIMHADRI

HR Objectives HR Process Enablers to meet Objectives Structured and Intensive selection process through test, group discussions and interview. Induction program for all new recruited, introductions to key personnel, publicity through n house journals, video magazines, followed by mentoring. Need based training, planned interventions, Development Centre, on the job training, training effectiveness evaluation, Training Development Process Motivation and job rotation, sponsorships for B.Sc (Engg), M.Tech, PGDBM Encouragement is being given to employees to pursue courses like ITI, Diploma in Engg., Bachelor of

Recruitment of Recruitment Competent personnel Socialization and acculturisation Development Process

Engg, through local institutes. Performance and Performance Management System & Career development, Recognition Process Empowerment through involvement & DOP, Equal opportunity for learning & achievement, Culture of rewards and recognition, Fast track promotions, Rewards & Recognition etc., Involving in cross-functional teams.

Satisfaction

Employee Benefits

Job Security, working environment, employment conditions, employee friendly remuneration and benefit package.

Committed team employees

Team of and process

building Delegation of Power at all management levels, channels for Learning two way communication at all levels, participative management, learning and knowledge sharing through Quality Circles, Professional circles, Performance improvement teams.

Employees strength vis--vis generation at SIMHADRI Year 2006-07 2007-08 2008-09 2009-10 Number of employees 509 507 558 573 Generation in MU 8068 7779 8533 8520

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People are Rewarded, recognized and cared for Simhadri follows NTPC policy of common remuneration and benefits which is revised at regular intervals after due deliberations with representatives of Unions and Associations at national level. Executive salary revision was effected from 2009 and Non-executives wage revision from 2010. Average annual cost to company at SIMHADRI is Rs. 10-12 lakhs per employee per annum. Employee benefits Loans and advances Insurance Reimbursements Details of facility Loans for house building, vehicle and computer on special interest rate and interest free advances for furniture, multipurpose needs. Group Insurance, House Building Advance Insurance, group personal accident Insurance. Conveyance, Internet, Children Tuition fee, Hostel Fee, Canteen, Newspaper, Land Line and Cell phone charges, Leave travel Facilities Terminal benefits Social security & Health concession. Leave encashment, Health care, housing, Childrens education, Recreation and other township facilities. Contributory pension, Post retirement Medical Benefit, death relief scheme, Economic Rehabilitation package, CPF, Gratuity. PF, Gratuity, Death relief, Economic Rehabilitation Scheme, Medical benefit while on job and post retirement also. Event Management at Simhadri Employees and their family members participate and organize various events as detailed in Fig.3c-3 and Fig.3c-4. The participation is at three levels. Many employees work as members of task forces constituted for organizing events successfully. A large number of employees participate in competitions held during the events. As a part of the celebrations, socio cultural functions are organized and many employees and their family members take part in such functions. Official worship NTPC, conventions SRPM and meets have been held at Simhadri. Festivals/Birthdays Durga puja Ganesh Chaturthi Ambedkar Jayanti Childrens Day Viswakarma Pooja

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Holi New Year

Functions Republic Day Independence Day Engineers Day Raj Bhasha Divas Vigilance Week NTPC Raising day SIMHADRI Raising Day World Environment Day National Safety Day International Nurses Day Doctors Day

Awards received by NTPC SIMHADRI The awards received by SIMHADRI for HR innovative practices, Safety and operational performance due to employees contribution are given.

Name of Award
IPMA Project Excellence Award Strong Commitment for Excellence (CII- Exim Bank award for Business Excellence. Greentech Safety Award Gold Business Excellence Award(2nd level) Safety Innovation Gold Award, IEI Meritorious Award Golden Globe Award (1st Runner up) Safety Award

Institute giving Recognition

International Project Management Association CII Exim Bank

Year
2005-06

2005-06

Greentech foundation, New Delhi CII IEI National Safety Council Safety Ministry of Labour

2006-2007, 08,09 2007-2008 2007,2008,2009 2006 2008 2008

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2005-2006 GOI Meritorious Productivity Award Gold 2006-2007 2008-2009 2009-2010 International project management Award Internationalproject management Association, Germany

2010-11

Simhadri Stations has received Gold Shield for Meritorious performance in power sector Simhadri has received two Swarna shakti Awards for productivity (gold),project

for the year2008-09 from ministry of power ,govt of India Management (Silver)for the year2008-09 Simhadri has received Greentech Silver Award for Thermal Power sector for the year 2009 Greentech society for showing outstanding performance towards occupational safety and Health.

Green Power-Clean Power

NTPC is amongst worlds cleanest fossil fuel based power generators. NTPC has adopted advanced and high efficiency technologies such as super critical boilers

for the up coming Greenfield projects during 12th plan period, over 90% capacities will be based on supercritical technologies.

CO2 measurement systems are being installed at all our stations in the chimney stacks. 61 Ambient Air Quality Monitoring System installed have been in all NTPC stations. Installed Bio- methanation Plant at Faridabad. NTPC has created a green wealth of more than 18.80 millions trees around its power station All NTPC stations have been certified with ISO 14001 and OHSAS 18001 by reputed Satellite imagery studies conducted at NTPC Ramagundam have revealed vast ecological

across the country. national and international certifying agencies. gains such as an increase in dense forest by 3%, reduction in the wasteland by 80%, substantial increase in the average rainfall and reduction in the tropical heat by 3%.

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Over six lakhs trees have been planted at Simhadri over an area of 625 acres in and around

main plant, township, and ash pond and sea-shore areas. A 100 meter wide green belt is developed around the plant. Bio-diesel plants are planted on a large scale at Simhadri. Medicinal Nursery developed at township with around 65 varieties of medicinal plants. Afforestation work taken up at Thotla Konda, Visakhapatnam in 75 acres through VUDA to NTPC Simhadri bagged the prestigious Indira Priyadarshini Vriksha Mitra Award instituted

comply with stage II Environmental clearance. by the Union Ministry of Environment and Forests.

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CHAPTER- III

RESEARCH AND METHODOLOGY

PROBLEM IDENTIFICATION
One of the main functionaries of Personnel management in industrial organization is to concentrate on welfare measures to be undertaken. The philosophy of the healthy organization is to establish employee safety measures and to undertake Welfare activities in the fields to social changes gives an opportunity to the workers to express their social responsiveness to the welfare amenities all looked after by the personnel management. Here is a necessity to study now Labour welfare office perform their duty in creating their environment that boost up the morale of the people working in the factory. The different acts, rules, regulation s as prescribed by the government to safeguard the welfare of the workers and employees to put up into force, which are clearly explained.

NEED FOR THE STUDY

The organization under study namely, Simhadri Super Thermal Power Station (SMPP)National Thermal Power Corporation (NTPC) is one of the major concern in India for a generating and distributing electricity to the industrys and domestic purpose in South India. The NTPC has various welfare schemes designed for its units according to the location and profitability performance of the units. The present study on workers position on Labour measures undertaken for the following reasons: The admission personal at NTPC, Simhadri unit, where in the research had undergone summer training program, wanted to know the perception of the workers regarding the welfare measures that have provided. 1) The top-management also wanted the research to find out the area where the management has failed to satisfy the employees needs with regard to Labour and welfare schemes. 2) Further top management wanted the research to find out what are the employees needs over the above the existing welfare schemes.

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OBJECTIVES OF THE STUDY

The present study entitled employees Welfare & Safety measures undertaken with a view to analyze the gap between promise and performance of the NTPC as far as welfare measures are concern. More particularly the objectives are: To study the extent of health and welfare facilities provided by carnation. To find the welfare facilities, researching the Labour and their families. To examine the effect of inadequate welfare facilities on workers health, efficiency and industrial relations. To ascertain the financial of the organization on Labour welfare. To evaluate the performance of implementing machinery, to offer some suggestions which go a long way in improving the implementation of labour welfare measures in NTPC, Simhadri unit in particular and labour welfare measures in general. To find out the various Labour welfare issues provided by the NTPC Simhadri unit. To analyze whether the workers are benefited with the government schemes that are available to them. To find out the opinion of the workers about the various schemes prevailing at present in their work place. To study the workers perception about the Labour welfare schemes.

SCOPE OF THE STUDY

The Scope of the study covers extent of all the facilities provided for the employees right from their quarter allotment to their recreation, refreshment, before examining the township facilities in NTPC, an attempt was more for their mental pleasure, to get relief from their work stress like parks, clubs, libraries. Hence the study specially deals with the township facilities of the NTPC. The Organization under study namely, Simhadri super thermal power project (SMPP) National Thermal power corporation (NTPC) is one of the major concern in India for a generating and distributing electricity to the industries and domestic purpose in south India. The NTPC has provided various township facilities is undertaking for the following reasons. The admission personal at NTPC, Simhadri unit, where in the research will undergo

some training program, wanted to know the perception of the employees. Regarding the facilities that are provided at the township.

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The top Management also wanted the research to find out the area where the

management has failed to satisfy the employees need with regard to township facilities. Further top management wanted the research to find out what are the employees

needs over the existing township facilities.

RESEARCH DESIGN:
The research design indicates the types of research methodology under taken to collect the information for the study. I used both descriptive and analytical type of research design for the research study. The main objective of using descriptive research is to describe the state of affairs as it exists at present. It mainly involves surveys and fact findings, inquiries of different kinds' also used analytical research design to analyze the existing facts from the data collected from the employees. Area of study: the area of study is confined to employees of NTPC limited, Simhadri.

Research instrument:
The structured questionnaire is used as the research instrument for the study.

QUESTIONNAIRE DESIGN:
The questionnaire formed for the research study is a structured questionnaire in which all the questions are predetermined before, conducting the survey. The form of question is of both closed and open type. The questionnaire for the research was framed in a clear manner such that it enables the respondents to understand and answer the question easily. The questionnaire was designed in such a way that the questions are short and simple and is arranged in a logical manner.

Sampling design:
This sample design is a definite plan for obtaining a sample from given population. It is the procedure used by me in selecting items for the sample.

Sample size:
Sample size =100, variance and confidence methods are used for determining sample size.

Sampling technique:
I had adopted simple random sampling for the study.

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Data collection method: Primary data:

Primary data is the new or fresh data collected from the respondents through structured questionnaire.

Secondary data:
The secondary data is collected through the structured questionnaire, literature review and also from the past records maintained by the company.

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CHAPTER IV REVIEW OF LITERATURE

One of the main functionaries of human resource management in industrial organization is to concentrate on welfare measures to be undertaken. The philosophy of health organization is to establish employee safety measures and to undertake welfare activities in the field to social changes and in turn social change gives opportunities for the workers to express their responsiveness to the welfare amenities all looked after by the human resource management.

An overview of employee welfare measure

Industrial progress depends on the satisfied employee force, for that providing of adequate welfare measures is important. The ancient industrial system was not as complex and complicated as we find industries in modern world. The main industry of our ancestors was agriculture. The modern industrial working calls grew up in India after the advent of industrial revolution. Due to division of employee in the factory system, the workers could get required satisfaction, the employers used to behave according to their whims and fancies. In the factory system the worker had to live in overcrowded colonies with very poor sanitary conditions, which adversely affect their health, social and family life. The work involved the use of bid machines, which exposed him to many hazards use to illiteracy and ignore. Earlier, employer regarded their workers as a more factors production and did not give much attention to their well being and satisfaction. On the other hand they cared more for machines. The wages also were low and the employers dictated the terms and condition of service. To protect the workers and to give them just hare in the profits of the factory, the sate interfered and laid down certain laws, rules and enactments and made them binding on the part of employers who employee a certain number of workers. Employee welfare implies setting up of minimum desirable standards and the provision of facilitates like health, food, clothing, housing, medical assistance, education, job security, recreation etc,.such facilities enable the workers and his family lend a god work life, family life and social life. Employee welfare also operates to neutralize the includes both social and economic contents of weaker section of society it aims at social to promote economic development by increasing production and productivity through able distribution.

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WHAT IS EMPLOYEE WELFARE Referred to as betterment work for employees.

Relates to taking care of the well being of workers by employers, trade unions,

governmental and non-governmental organizations.

According to the Royal Commission on Labor Labor welfare is a term which must necessarily be elastic, bearing a somewhat different interpretation in one country from another, according to different social customs, the degree of industrialization and educational level of workers. MERITS: Motivates employees Employee Retention Minimized social evils Better Job satisfaction Cuts down labor turnover DE MERITS: Huge investment Employees being dissatisfied

Importance of employee welfare

Roberto well was the father of employee welfare. Industrial progress of a country depends on its committed employee force. In this regard the importance employee welfare was recognized as early as 1931, when the royal commission on employee stated the the benefits, which go under this nomenclature, are great importance to worker and which he is unable to secure by himself. The schemes of employee welfare may be regarded as a Wise investment which should and usually does bring a profitable return in the form of greater efficiency. Twenty years later, the planning commission also realized: the importance of employee welfare, when it observed that In order to get best output of worker in the matter of production, working conditions required to be improved to a large extent. The worker should at least have the means and facilities to keep himself in a state of health and efficiency.

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Concept of employee welfare

The concept of Employee welfare is flexible and elastic and fifers widely with times, region, industry, social value and customs degree of industrialization the general socio-economic development of the people and political ideologies prevailing at a particular moments. It is also mounded according to the age group, sex, socio-culture background, marital status, economic status and education level of the workers in various industries Employee welfare has been defined in different ways: The oxford dictionary defines employees welfare as: Efforts make life worth living for workmen The encyclopedia of social sciences defines it as: The voluntary efforts of the employees to establish, within the existing industrial system, working and sometimes living and cultural conditions of employee beyond what is required by law, the customs of the country and the conditions of market. The I L O reports in reference with Gerard to employee welfare as: Such services, facilities and amenities which may be established in or in the vicinity of undertaking to enable the persons employed in their to perform their work in healthy, congenial surrounding and provided with amenities conducive to good health and high morale. According to committee on employee welfare, welfare services should mean Such services, facilities adequate canteens rest and recreation facilities, sanitary and medical facilities, arrangements for travel to and from and services, as contributed to conditions under which workers are employed.

Scope of employee welfare

The scope of employee welfare can be interpreted in different ways by different country with the varying stages of economic development political outlook and social philosophy; sometimes the concept is very wide one and is more or less synonymous with conditions or work as a whole. It may not only include the minimum standard of hygiene and safety laid down in general legislation, but also such aspects of working life as social insurance, schemes, measures for protection of women and young workers, limitations of hours workers, paid vacations etc.

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All extra mural and intra-mural welfare activates as well as statutory welfare measures undertaken by the employers, government trade union or voluntary organizations fall within the scope of employee welfare. It also includes social security measures which contribute to the workers welfare such as industrial health insurance, provident fund, gratuity, maternity benefits, workmen compensation, pension, retirement benefits etc,,. Which are the species of the larger family encompassed by the term employee welfare.

Basic features of employee welfare:

On the basis of various definitions the basis characteristics of employee welfare: It is the work, which is usually undertaken with in the premises or in the vicinity of the undertaking for the employees and the members of his family. The purpose of providing welfare amenities is to bring about the development of the workers his social, psychological, economic, moral, cultural and intellectual development to make him a good worker, a good citizen and a good member of the family. Employee welfare is very broad tem covering social security and such other activities as medical aids, crches, canteens, recreation, housing, adult education, and arrangement for transport of employee to and from the work place to residence etc. It may be noted that not only intra-mural but also extra-mural. Statutory as well as non-statutory activities, undertaken by any of three agencies - the employers. Trade unions or the Govt.

Objective of employee welfare activities:

Partly humanitarian I.e., to enable workers to enjoy a fuller and richer life. Partly economic i.e., to improve the efficiency of the workers to increase its availability where it is scarce and to keep him contented as to minimize the inducement to form or join unions and resort to strikes. Another objective of employee welfare is to fulfill the future need and aspirations of employee. In view of above discussions it is clear that employee welfare measures are too inevitably undertaken by the employers to reduce absenteeism and employee turnover and to increase production.

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Need for employee welfare:

The need for the employee welfare arises from the very nature of industrial system, which is characterized by two basic facts. One, the conditions under which are carried on is not congenial for the health. Second, when an employee joins an industry he has to work in an entire strange atmosphere, create problems of adjustment. When a workers, who is in fact a retaliate, comes to work in a factory has to work and live unhealthy, congested factories and areas, with no outdoor recreation facilities. The necessity for employee welfare is felt more our country because of its developing economy aimed at rapid economic and social development. The need for employee welfare was strongly felt by the committee of royal commission on employee as far back as in 1931, primarily because of a look commitment to industrial work among factory workers and also harsh treatment they received from the employer. The resolution passed by the Indian National congress for fundamental rights and economic program, in 1931 emphasized that the state should safeguard the interest workers and should secure for them, by suitable legislation, a living wage. Healthy conditions of work, limited hour, suitable machinery for disputes between employers and workmen and protection against the economic consequences of old age, sickness and unemployment. The workers should be equipped with necessary technical training and a certain level of general education because of the high rate of illiteracy among the workers. The facilities would also help in decreasing the number of industrial accidents and increasing the workers efficiency. Therefore proper organization and administration welfare activities can play a vital role in promoting better working conditions and living standers for industrial workers and also increase their productivity especially in developing countries.

Types of Welfare Activities:

Welfare measures inside the work place. Welfare measures outside the work place.

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Welfare measures inside the work place:

Conditions of the work environment. Workshop sanitation and cleanliness. Workshop, Sanitation and cleanliness, Ventilation, Lighting, Temperature, Elimination of dust, humidity etc. Convenience and comfort during the work. Distribution of work hours and provisions for rest hours, Meal times and breaks. Workmens safety measures. Supply of necessary beverage and pill and tastes i.e., salt taste, milk, soda.

Factory sanitation and cleanliness:

Urinals and Lavatories. Washbasins, bathrooms. Provision cleanliness, white- washing and repair of building and workshop Provision of drinking water, gardens and roads. Canteen services, full meals and mobile canteen. Management of workers clock rooms, resting rooms and library.

Workers health services:

Factory health center, health education, medical examination for workers, health research. factory dispensary and clinic for general treatment and individual diseases, fatigue, accidents etc. Workmen and child welfare anti-natal and maternity aid, infant welfare and crches and women general education. Workmen recreation facility- Playground, outdoor life, athletics, gymnasium and workmen recreation. Education Reading rooms, libraries, circulating library, visual education, pictorial education, lectures, debating study circles, workers children education, nursery schools, primary schools, womens education, general education on hygiene, family planning child care, domestic economy, home handicrafts. Cultural activities musical evening and circles, art circles, folk songs, histrionics, folk dancing, festival celebrations

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Welfare measures outside the work place:

Housing Water, Sanitation and waste disposal Roads Lighting Recreational clubs, parks and playgrounds. Communication (post, telegraph, telephone and internet) Recreation facilities Child, youth, and workers club etc.

Classification of Welfare Activities

1. Statutory:
The welfare norm to be fulfilled compulsory by the employees as prescribed by Legal Norm and legislation: Sanitary and hygiene facilities Rest rooms Medical Facilities Crches Drinking water Canteens

2. Non- Statutory:
The welfare measures provided to employees in order to maintain good human touch or pressure by units or due to his concern to workers or to avoid takes for due to many more reasons there voluntary in the aspect of employees. Transport Recreation and cultural activities Education facilities Saving facilities Co-operative and credit societies Distress relief and cash benefits

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Scheme for grant of merit scholarship to the of employees. Reimbursement in fees of higher studies.

Employee welfare legal side

The purpose of providing welfare amenities is to bring about the development of the workers his social, psychological, economic, moral, cultural and intellectual development to make him a good worker, a good citizen and a good member of the family. Employees are statutorily required to comply with the provision of various welfare amenities under different employee welfare legislations. Important Acts relating to Labor Welfare are: Factory Act, 1948 Mines Act, 1952 Workmens Compensation Act 1923. Employees state Insurance Act, 1948 Contract Labor (R&A) Act, 1970 The Equal Remuneration Act, 1976 A.P Labor Welfare Fund Act, 1987. Employees Provident Fund and Miscellaneous Provisions Act, 1952. Payment of Gratuity Act, 1972. The Minimum Wages Act, 1948. The Payment of Wages Act, 1936. The Industrial Dispute Act, 1947.

1. Factories Act, 1948

The main focus of the Act is on employees health, welfare and safety. In so far as is concerned, the Acaroids for provision of on facilities for washing, storing and drying clothing, first aid, canteens, shelters, rest rooms and lunch rooms, crches etc. it is the responsibility of the employer to provide the above statutory welfare facilities under this Act. Washing facilities Rest rooms First aid boxes Canteen and shelters Crche for more than 30 women

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Welfare officers for more than 500 workers

Labour welfare officer- schedule 49 of Factories Act

Present in a factory of more than 500 workers Supervision of safety and welfare programmers Counseling of workers and adjustment in work environment Formulate welfare policies Liasoning with officials and resolving disputes

2.Mines Act of 1952

Crches for more than 50 women Canteen for more than 150 workers Shelter for more than 250 workers Shower baths and sanitary latrines Welfare officer for more than 500 workers

3.The workmens compensation Act, 1923

This object of the Act is providing the maternity benefit and certain other benefits to women employees working factories and other establishments. Leave with pay of 12 weeks for miscarriage / abortion is required to be given by the employer to women employees, under this Act.

4. Employees State Insurance Act, 1948

The main objective of ESI Act is to provide the certain benefits to the employees in case of sickness, maternity and employment injury. The Act provides for sickness benefit, disablement benefit, and depended benefit subject to periodical payment by the injured employee. The ESI Act is applicable to the employees working in the covered establishments of the notified area.

5. Contract Labor (R&A) Act, 1970

The main object of Act is to regulate the employment of the contract Labor in certain establishment and to provide for its abolition under certain circumstances on the advice of the advisory committee. The Act provides for welfare and health of contract Labor including prevision relating to canteen, rest rooms, and first aid facilities. The Act enjoys the principal employer, the

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responsibility for payment of wages and compensation in case of accidents and in case of nonpayment of the same by the contractor.
A canteen for more than 100 employees Rest rooms and alternative accommodation Sufficient supply of drinking water washing facilities etc First aid boxes

6. The Equal Remuneration Act, 1976

The Equal Remuneration Act provides for payment of equal remuneration to men and women workers for it work o a similar nature and for the prevention of discrimination on grounds of sex, against women in the matter of employment.

7. A.P Labor Welfare Fund Act, 1987

This Act provides for the constitution of a fund for financing of activities to promote welfare of labor in the State of Andhra Pradesh and for the established of a board for conducting welfare related activities

8. Employees Provident Fund and Miscellaneous Provision Act, 1952

The main object this Act is to provide for provident Fund, Employee pension and Deposit linked Insurance for employees working in Factories and other establishments. The act contemplates a contribution by the employer towards PF. It also proved for an and scheme. Employees are allowed, withdrawals for certain specific purpose like, House Building, Childrens marriage/ education etc

9. Payment of Gratuity Act, 1972

The Act provides of payment of gratuity to employees working in factories, mines etc. The Act enjoins upon the employees to pay gratuity at the rate of 15 days wages for every completed years of services with a ceiling of 20 months wages (overall ceiling Rs.3.5 lakhs) to employees who have put in minimum period of services. In case of death of employees the minimum period condition is relaxed.

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10. The Minimum Wages Act, 1948

The Minimum Wages Act,1948 seeks to protect the workers form underpayment of wages for their efforts. It presents the guidelines for the fixation of minimum wages which is just sufficient to meet the basic need of workers and to keep a mans body and soul together. The Act provides for fixing of o Minimum wage in certain employments. o Minimum time rate o Minimum piece rate o Guaranteed time rate. o Overtime rate. o Basic pay and D.A.

11. The Payment of Wages Act, 1936

To ensure proper payment of wages and avoiding all malpractices like non-payment, under payment, delayed and irregular payment, payment in kind under measurement of work. The Act covers all the employees drawing the wages up to Rs. 1000 per month. The Act stipulates that the organizations with less than 100 workers should pay the wage by seventh and the organizations with more than 100 employees should pay by tenth of next month. Under the Act, fines can be levied, but after due notice to the employees and the fine deductions are restricted to 1/32nd of wage.

12. The Industrial Dispute Act, 1947

The Industrial Dispute Act, 1947, is the only Act which provides for workers unemployment due to layoff. This relief is given by way of compensation to the affected workers at certain specified rates. The compensation in retrenchment cases amounts 15 days average earnings for every completed year of service or part thereof. In the event of closure of undertaking, the retrenched workers receive compensation at the same rate. However, it is limited to a maximum of 3 months average earnings if the closure is due to circumstances beyond the control of the employer.

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13. Plantations Labour Act of 1951

Recreation facility for workers and their children Educational facility Housing facility for all workers Umbrellas, blankets, raincoats and other amenities

14. Principle of Employees Welfare

Welfare will help to minimize the misunderstanding Employees welfare is dependent on certain basic principle the following are to be kept in mind successful implementation of any welfare programs is organization. Principle of adequacy of wages. Principle of social responsibility of industry. Principle of efficiency. Principle of patronization. Principle of co-ordination and integration. Principle of association. Principle of responsibility. Principle of accountability.

Principle of timeliness

APPROACHES TO LABOUR WELFARE:

POLICING THEORY

Labour exploitation
RELIGION THEORY

Investment aspect Atonement aspect

PHILANTHROPIC THEORY

Affection for mankind Good working conditions

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PATERNALISTIC THEORY

Also known as Trusteeship theory

PLACATING THEORY

Welfare activities will please workers and will make them work well.
PUBLIC RELATIONS THEORY Welfare activities to create good impression on the minds of the public. FUNCTIONAL THEORY Welfare activities provided to make workers more efficient. SOCIAL THEORY Obligation on the part of the organization to provide for the employees welfare.

Administration Of Welfare Facilities 1. Welfare Policy

Objectives Approach Range i) Type of facilities ii) Coverage of employees Timeliness

2.

Organisation For Welfare

The Factories Act ,1948 mandates that every industrial establishment must appoint a welfare officer if the number of employees is 500 or more. It is argued that the prime responsibility for welfare should rest with the line manager or the HR manager.

3.

Assessment Of Effectiveness
Effectiveness of welfare must be assessed periodically. Two methods of assessment : i) Trend Analysis

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ii) Opinion Survey

Welfare Facilities At ITI

CARE i) Medical Facilities For the employees covered under ESI scheme. EFT scheme Medical Reimbursement

ii) Township Administration iii) Welfare Funds iv) Educational Scheme v) Welfare Association & Clubs vi) Other Welfare Measures Non-Officers Canteen Officers Canteen Transport Uniform Safety

TERMINAL BENEFITS Employees Provident Fund Gratuity Scheme Group Insurance Scheme

NTPC recognize and accept its responsibilities for establishing and maintaining a safe working environment for all its employees. This responsibility arises from: (a) Companys moral responsibility to its employees, to provide the best practicable conditions of work from the point of view of health and safety.

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(b) (c)

The obligation to consult with its staff and their representatives to implement policies Statutory responsibility in respects of health safety and welfare of employees

and procedures developed as a result of discussions. emanating from relevant legislation such as Factories Act, The Indian Electricity Act, and the Boiler Act etc.

Companys responsibility
The Company shall take all such steps which are reasonable to ensure best possible conditions of work, and with this end in view the Company shall do the following: To allocate sufficient resources to provide and maintain safe and health conditions of work.. To take steps to ensure that known safety factors are taken into account in the design, construction, operation and maintenance of plants, machinery and equipment. To ensure that adequate safety instructions are given to all employees. To provide, wherever necessary, protective equipment, Safety appliances and clothing, and to ensure their proper use.

To inform employees about materials, equipment or processes used in their work, which are known to be potentially hazardous to health or safety.

To keep all operations and methods of work under regular review for making necessary changes from the point of view of safety in the light of experience and up to date knowledge.

To provide appropriate facilities for first aid and prompt treatment of injuries and illness at work.

To provide appropriate instruction, training, retraining and supervision in health and safety and first aid and ensure that adequate publicity is given to these matters.

To ensure proper implementation of fire prevention and an appropriate fire fighting service, together with training facilities for personnel involved in this service.

To ensure that professional advice is made available wherever potentially hazardous situations exist or might arise.

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To organize collection, analysis and presentation of data on accident, sickness and incidents involving personal injury or injury to health with a view to taking corrective, remedial and preventive action.

To promote through the established machinery, joint consultation in health and safety matters to ensure effective participation by all employees.

To publish/notify regulations, instructions and notices in the common language of employees. To prepare separate safety rules for each type of occupation/process involved in a project. To ensure regular safety inspection by a competent person at suitable intervals of all buildings, equipment work places and operation.

To co-ordinate the activities of the company and of its contractors working on the Companys premises for the implementation and maintenance of safe systems of work to comply with their legal obligation with regard to the health, safety and welfare of their employees.

The Responsibilities of the Employees

The establishment and maintenance of best possible conditions of work is, no doubt, the responsibility of Management, it is also necessary that each employees follows prescribed safe methods of work. He should take reasonable care for the health and safety of himself, of his fellow employees and of other persons who may be affected by his action at work. With this in mind employee should be health and conscious: REPORT OBSERVE Potential hazards Safety Rules, Procedures and codes practice.

Use with all reasonable care the tools, equipment, safety equipment and protective clothing provided by the company. These items should be kept in good condition.

PARTICIPATE MAKE USE TAKE

In safety training courses when called upon to do so. Of safety suggestion schemes. An active and personal interest in promoting health and safety at work.

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Classification of Welfare Activities

1. Statutory
Statutory welfare programs
A. Washing Facilities: Adequate and suitable washing facilities shall be provided and maintained for the use of the workers Separate and adequate facilities shall be provided for the use of male and female workers Such facilities shall be conveniently accessible and shall be kept clean.

B. Storing and Drying Clothing: The state government may in respect of many factory or class or description or factories make rules requiring the provision there in of suitable places for keeping clothing hot warn during hours and for the drying of wet clothing. The NTPC provided in storing and drying cloth facility.

Facilities for Sitting:

NTPC Provided in suitable arrangement for sitting and maintained for all workers obliged to work in a standing position in order that they may take advantage of any opportunities for rest which may acquire in the course of their work.

First Aid Appliance:

There shall in every factory be provided and maintained so as to be readily accessible during all working hours first-aid boxes or cup boards, equipped with the prescribed contents, and the number of such boxes are cup board to be provided and maintained shall not less than one for every one hundred and fifty workers ordinarily employed in the factory. Each fist-aid box or cupboard shall be kept in the charge in the separate responsible person.

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Canteen:
The state government makes rule requiring that in any specified factory. Where more than 250 workers are ordinarily employed a canteen or canteens be provided and maintained by the occupier for the use of the workers. Shelters, Rest Rooms and Lunch Rooms: In every factory where in more than 150 workers are ordinarily employed, adequate and suitable shelters or rest rooms and a suitable lunchrooms with provision for drinking water, when workers can eat meals brought by them, shall be provided and maintained for the use of workers. Crches: In every factory where in more than [30 women workers] are ordinarily employed there shall be provided and maintained a suitable room or rooms for the use of children, under the age of 6 years of such rooms.

Non-Statutory welfare programmers:

All labor welfare activities other than those, which are provided in full filament of the requirement of the law, are known as non-statutory welfare measures. Non-statutory welfare activities are undertaken, usually, outside the work place. Generally Non-statutory welfare activities are grouped in to four categories: a) b) c) d) e) f) Medical facilities Educational facilities Recreational facilities Housing facilities Consumer co-operative stores Sports and cultural activities

Medical Facilities
The statutory medical facilities are provided in establishment under the employees state insurance Act 1948. Besides, medical facilities in varying degrees are provided by many undertakings through their own hospital or by arrangement with well-established medical institutions.

Educational Facilities
The government has provided education for both workers and their employee in township.

Recreational Facilities
In India, a number of recreational facilities are provided either by employees or by social welfare agencies.

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Other Activities
There are certain Non-statutory welfare measures, which are organized by some of the employees. In this category some important welfare facilities provided by the employees are: 1) 2) 3) Transport Consumer co-operative societies & fair price shops. Distress relief and cash benefits etc.

Non- statutory welfare facilities provided to the workers over a wide range depends basically upon the attitude of employees towards the workers well being.

WELFARE MEASURES IN NTPC

The NTPC project of Simhadhri is locate at remote place far from town with basic necessities of like likely housing, medical, schools, social and recreation facilities being virtually non-existent in and the around the area. Experience have shown that by an large there has been resistance on the part of persons recruited from outside to accept posting, in this projects because of such facilities like housing, schooling, medical, shopping, and recreational etc. Unless the co-operation is able to attract and retain right type of personnel to take up the assignments and completed chain on schedule the entire program may receive a setback. It is, therefore essential that these facilities are developed and provided at an early date, to attract seasoned, experienced and competent personnel for managing various functional areas/ jobs of paramount importance. This being so, most of manpower would be largely drawn from established concern in public as well as private sector where the prospective recruits would be enjoying the benefits of a well developed colony facilities. Thus the availability of the aforesaid facilities at this project weighs heavily with them in deciding upon taking up employment in the organization.

Welfare Items
The act of welfare, regarded as the most crucial aspect on the preventive side of industrial relations, if maintained properly receiving the deserving attention and trust at unit. To ensure effective administration of the welfare measures/ schedules in vogue, the same is divided into two distinct areas viz. 1) 2) Welfare plant area. Welfare outside area.

In Plant:

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Work Environment
Besides providing and maintaining toilets, water coolers at easily accessible locations to the employees working inside the plant, air coolers during the summer have been provided in various locations to make the working environment more comfortable.

Canteen Facilities
Suitable canteen facilities have been arranged inside the work premises for the employees so as to provide tea, lunch and snacks etc, at reasonable rates. Experience of many other undertakings have shown that canteens run by contractors specialized in the area with the management prove to be better and economic than departmentally run canteens. On equal footing with plant welfare; the township welfare is also received the utmost attention and priority. The sprawling township with the ultimate aim of serving 100% housing satisfaction to the employees and their families is provided with the following amenities. It is suggested that following items may constitute the components of NTPC welfare facilities:

Other Facilities
1) 2)

Leaves. Leave Travel Concession. Reimbursement of membership fees for professional bodies. Reimbursement of cost of newspaper. Post retirement medical service. Higher studies. Holidays. Sports and games. NTPC Employees welfare association. Co-operative activities. Canteen facilities. Transport facilities. Reimbursement of monthly CELL PHONE/TELEPHONE charges. Group Personal Accident Insurance Scheme. Reimbursement of cost of Brief case, Telephone instruments, cell phone, calculators.

3)
4) 5) 6) 7) 8) 9) 10) 11) 12) 13)

14) 15)

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Occupational Medical Checkup

Occupational Health checkup for employees working at hazard prone areas is conducted annually as per Statutory and Corporate guidelines.

HOSPITAL FACILITY
15 bedded hospital, fully equipped with facilities like X-Ray, Laboratory, Physio Therapy, O2, Emergency services, Mini Operation theatre etc., is available in NTPC township. Following are the features:

3 Specialist doctors (General Physician, Gynecologist, Pediatrician) ; 3 GDMOs; having

visiting hours 8:30am 1:00 pm & 4:30pm 7:30pm

4 adhoc doctors having 24 hrs consultations along with 7 nurses are available. Apart from

these doctors, visiting specialist services are also provided in fields such as homeopathy, Dermatology, ENT, Dental, Ophthalmology, Endocrinology etc.

3 ambulances are available. Additionally First Aid centre with ambulance facility is available

in the plant. Monthly two medical camps are carried out in surrounding villages providing medicines free

of cost. Annually, free family planning camp is also conducted in surrounding villages.

Families of employees of NTPC, CISF, School Staff, ICH Staff are entitled for free

treatment. Outsiders can also avail the medical facilities by paying prescribed fees.

COMMUNICATION FACILITIES
Public address system has been provided in the plants. Telephone and Inter Communication facilities are available at all required desks or with officials. Audio Visual Emergency alarm is available at Chlorine Plant and in Control Room. A 15W wireless set is installed in fire control room and also one 25W mobile VHF set fitted in foam tender. The message can be communicated from any location of the plant to shift charge engineer by dialing the number 5700(LDBX). Emergency message can be passed on to safety office by dialing the number 4016 (LDBX), Fire Station 4222(LDBX) and Security office 4901 LDBX. BSNL (STD) telephones, Fax, Telex facilities are

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provided in GM (R) office and main plant Service building to contact nearby industries to ask for assistance. The facility is also used to contact district authorities for information and help. The plant is connected to Corporate Office through Sat Com also. Wireless system is also provided for use in emergencies. Cable TV facility is available in entire Permanent Township for internal communication door to door. Accordingly, it is proposed that the following measures may constitute the component of NTPC welfare facilities.

Sports and games; Social cultural and recreational facilities Co-operative activities Canteen facilities inside the works premises for the employees Transport facilities from residence to work place and back and for certain other specified purpose for the employees and their family members and miscellaneous items. Welfare includes anything that is done for the comfort and improvement of employees and is

provided over and above the wages. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration. Availability of resources and presence of conditions required for reasonably comfortable, healthy, and secure living that is welfare. As under welfare NTPC Simhadri providing Township Facilities.

HR Responsibilities in Township Facilities:

Allotment of Quarters. Allotment of Shops Collection of Rents Establishing the Recreation facilities. Cooperative Societies. Other facilities like arrangement of Bank services, Telephone services

like BSNL, ATM services, Postal services etc.

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Maintenance of sports complex. Maintenance of Swimming pool. Establishment of hospitals. Establishment of Schools. Township security arrangements. Arrangements of play equipment in parks for children.

Responsibilities of HR in Clubs: Here HR plays a key role in arrangement of Club equipment and all Infrastructure facilities like building, furniture, Sports and games equipment and also grants to clubs will be provided. Responsibilities of HR in Allotment of Quarters: Employees are entitled for 4 types of Accommodation like A-Type Quarters, B-Type Quarters, C-Type Quarters, D-Type Quarters, here A type is allotted for All grades of employees and B type is allotted for All supervisors, Executives, C type is allotted for only Executives, D type is for above E5 Grade. For this purpose, a seniority list will be prepared. Responsibilities of HR in issuing Entry Pass into Township: Here the Estate office will authorize the Vendors with the signature of Estate officer and CISF, then the Pass will be issued. For every 3 Months it will be renewed and may be extended on recommendation of Estate officer. Responsibilities of HR in Hospitals, Schools: Here the main responsibility of HR is to recruit the Hospital Staff and arrange the equipment for Hospitals and Schools like Furniture, Buildings etc. Responsibilities of HR in providing of Community Function halls: Here the HR provides the Community function hall to employees for their functions like Birthday parties, Marriages and other occasions. In this, township there is Community hall having capacity of 2000 people which is allotted on the basis of 1 st Come 1st Serve to the employees at a nominal charge of Rs1000 per day. Responsibilities of HR in Transportation facilities:

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Under welfare facility, the company is providing Bus facility to employees, and also to their dependents. i.e. from Deepanjalinagar to Anakapalli railway station. NTPC has signed an agreement with APSRTC for providing bus facility for school going children. Responsibilities of HR in Shopping Complex: The responsibility of the shopping complex mainly carried out by HR because it is also a part of welfare measure. They allot the shops for Vendors. Gated Community with 24 / 7 Security surveillance 100/60/40 Ft. Wide BT Roads Entire Layout secured with 6 ft Compound Wall Underground Electricity and Street Lighting Underground Drainage / Sewage Network Club House with Swimming Pool & Leisure facilities Educational Institutions from I to X . Sports Facilities : Indoor / Outdoor - Lawn Tennis & Billiards / Table

Tennis , Gymnasium Commercial space - Shopping Malls Health Centre / Spa & Meditation Open Theatre / Mini Theatre and Library Auditorium / Conference Hall and Banking Facilities Green Walkways / Children Parks / Blissful Environment Overhead Water Tanks / Water Harvesting

So NTPC is providing a very good WELFARE facility which is near by the Industry and providing all necessary facilities in the town ship like Quarter facility Schools

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Shopping Complex Clubs Parks Post Office Bank Services Communication Services Temple Complex Medical Plants Guest Houses Swimming pool Water facility
Electricity facility Hospital facility

Gas godown Cable services

Security services

Canteen services Community halls Transportation facilities Play grounds.

Quarter Facilities and Maintenance:

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NTPC is one of the top organizations in Public Sector in India and it is providing world class township facilities. The quarters are allotted based on the designation of the Employees. Township is located in between the green fields and the surrounding areas are very peaceful. The township quarters are provided only to the employees. There are 796 quarters on a whole. There are different types of quarters namely A,B,C and D type. The maintenance complaints, which are attended at free of cost ; can be given online and also at a block situated in the township. Type of quarter A B C D
TOTAL

No of quarter 60 426 232 78 796

Type of Accommodation Type A Type B Type C Type D

Workman

Supervisor

Executives

All W7 and above & SG N.A N.A

All S1-S4 & SG N.A N.A

All All E3 & above E5 & Above

CLUBS IN NTPC TOWNSHIP Deepika Ladies Club Tarangam Club

Sagarika Recreation Club

Deepika Ladies Club:-

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The lady employees and the spouses of employees can have membership in this club. They are running a play school by name BALAVATIKA for kids. Besides this, they are contributing from their side towards development of society by providing training courses in tailoring for the ladies from the nearby villages. They are trying their best to bring smile on the innocent faces of kids in government schools by giving those slates, slate pencils, pens, books etc. As a part of the Corporate Social Responsibility and Community Development scheme of NTPC, Deepika ladies club, NTPC Deepanjalinagar has started Tailoring classes for the nearby village women on 2.10.09. The tailoring classes will be conducted in association with Jana Shikshan, Visakhapatnam. Deepika Ladies stressed the need for inclusive education and motivating the surrounding village women for increasing the employability. In this direction, NTPC Simhadris CSR made efforts in arranging various developmental Schemes. Since 2007, 480 youth have been benefitted in various income generating schemes such as Weaving work, Cutting, Embroidery, Fashion Technology and Computer Training.

Tarangam Club: Tarangam club was established in the year 25 April 2005. It is only for Executives i.e., E1 Grade and Above Employees. In this club there are so many facilities like Billiards, Table Tennis, TV and Lounge, Cards Rooms, Caroms, Chess, Shuttle Rackets, Library etc.

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For entry in this club, an individual has to register his name by paying Rs500 as Registration fee which is followed by a monthly fee of Rs200. The General Secretary and the Joint Secretary will look after all the activities concerned with this club.

Sagarika Recreation Club: Sagarika Recreation club is a part of the Township facilities provided by NTPC for recreation of its employees. The membership is given for Executives, Supervisors, Workmen of all grades. Caroms, Replica, Cable Control room, Canteen, Reading Room, Toilets, Notice Board, TV Room, Badminton, SRC Kala Vedika, Employees T-T Room, Children T-T Room, Billiards, and GYM etc are the facilities provided.

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Park: Parks are the loveliest places for employees and their families to get relaxed from their stress, and enjoy nature. These parks are well established with the required facilities for children to play and ahs a number of trees creating a cheerful and environment a good seating arrangement is also provided. Swimming pool: Swimming makes people more active in their regular work. So a good swimming pool is provided in the township. The subscription fee is around Rs 50. This is deducted from employees salary all the interested candidates can enjoy swimming. An efficient coach is provided to train children and employees in swimming. Field hostel: Freshers or new entrants for various posts in NTPC can avail the boarding facilities through provision of field hostel. It contains 27 rooms for stay. Indian Coffee House agency looks after the catering requirements. These rooms are sometimes allotted to the guests of organization. They can be utilized by employees for any functions. Place of worship: A number of places of worship are present in township for different religions. For Hindus temple of Lord Vigneswara, Lord Shiva, Lord Venkateswara, Lord Hanuman and Navagraha temple are constructed. Masjid complex is the sacred place for muslims to worship.

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Gymnasium: To keep physical fitness of employees, Gymnasium with modern facilities is available. Post Office: The Indian postal department is considered as the strongest way of communication. NTPC also established post office in its township which has met the entire postal requirements of the organization meticulously. Letters of the entire NTPC are received by the HR. from here on they are dispatched to the township post office from where it is delivered to different places. There are two permanent employees in the post office to which quarter facilities are provided on the rental basis. Among the two employees, one is post master and the other is the person supporting his activities. State Bank of Hyderabad: For the convenience of the NTPC employees, State bank group has opened State Bank of Hyderabad in its township. ATM facilities are also provided for the people. All the transactions of the NTPC takes place through the State Bank of Hyderabad of the township only. The bank consists of one Bank Manager and few employees. The quarter facilities are provided to them on the rental basis. Transport Facilities: In order to facilitate the easier movement of employees from their residence to work place and back, the company arranges subsidized transport facilities for the employees at the projects. At the initial stages of the project, the employees being not very large in number, the company provided its own transport. The companys subsidy is restricted to be extent of 75% of the total cost including depreciation on the wages of driver, fuel etc. for running the transport. Free transport may be provided for the purpose of medical attendance in emergence situation for getting the required medical treatment. The transport facilities provided for the purposes of marketing, Journeys to rail heads, picnic as well as schools may be provided on realization of running cost. Bus passes are also provided to the students for using RTC buses.

SECURITY SERVICES: CISF(CENTRAL INDUSTRIAL SECURITY FORCE):

Central Industrial Security Force is the Central government security force providing security services to the public sector organization and to the employees of those organization. In NTPC there are 315 CISF people who take care of the security of the NTPC as a whole the NTPC providing the quarter facilities to these people. The quarters are provided in the form of A, B, C, D based on the grades. The NTPC is also providing education facilities to the children of CISF.

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Shopping Complex: For the convenience of the NTPC employees, the shopping complex has been established in the township. It provides all necessary things to be required by the employees. It includes clothes centre, vendor shops, flour mills, recharge centers, barber shop, shoes shop,..etc. All the things are provided at reasonable prices to the employees and the employees family members.

Guest Houses in NTPC Township

Sarada Guest House

Samudrika Guest House Sarada Guest House: It is a field Hostel mainly allotted to newly joined employees. It also meant for Executives, Supervisors, Workman etc. This guest will be given to the company employees and their dependents for functions, marriages, etc.

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Samudrika Guest House: This guest house is mainly meant for Executives where they can use it as a rest room, especially for the executives in NTPC who visit from other zones or other Branch of NTPC all around India and also for VIPs who visits frequently. It was inaugurated by Smt Urmila Jain on 22nd may 2003. This guest house will be given for marriages, and other functions as allotted by the HR Department. Preferences are given as per NTPC rules. Sometimes meetings are conducted in this hall. It consists of 4 suites, 10 executive rooms and 2 dining halls

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Community halls in NTPC Simhadri: Community Function Hall: Company provides this hall for functions, marriages, Birthdays etc. only to their employees as per rules and policies of the organisation. The capacity is 2000 people. Nominal charge of Rs 1000 per day is collected from the employees who avail this facility.

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Sakuntalam

Sanjeevani Ayurvedic Medical Garden and Nursery: In the NTPC Township, Sanjeevani Ayurvedic Medical Garden is maintained in order to overcome the harmful effects of gases that eject from the Industry. Lot of Ayurvedic plants are grown to provide a refreshing Environment. It was inagurated by Shri R.Venkateswaran,(GM) on 05-06-2009. Plants like neem, Asvagandha, Snakeroot, Malabarnut, Madhapatri vasa, Tellajilledu, Nallajilledu, Gaalivana, Maga beera, Nimagaddi, Darbhagaddi, Vettiveellu, Dumpa Rastram, Guntakallagaram, Vishnu kranthamu, Akujemudu, Banthajemudum Pullakada, Papataku, Tella ummetta, Kachoram, Maruvam, Bhutulasi, Lavanya tulasi, Tulasi etc. are grown in this Medical Garden.

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CHAPTER V

RESEARCH ANALYSIS & INTERPRETATION 1. Are Welfare measures required to enable the employees to lead a comfortable work life?

Number of employees 100 Percentage (100%)

Yes 100 100

No 0 0

Description
100% of the employees Strongly agreed that Welfare measures are required to enable the employees to lead a comfortable work life.

2. Do the welfare measures enhance motivation and commitment of the employee?

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Number of employees
100 Percentage (100%)

Yes
100 100

No
0 0

Description
100% of the employees are Strongly agreed that the welfare measures enhance motivation and commitment of the employee.

3.

Reimbursement of tuition fees to employees children.

Number of Employees
100 Percentage(100%)

Very Excellent Goo d

30 30 33 33

Goo d
24 24

Satisfactory
6 6

Non Satisfactory
7 7

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Description:

30% of the employees feel that Reimbursement of tuition fees is Excellent. 33% of the employees feel that Reimbursement of tuition fees is Very Good. 24% of the employees feel that Reimbursement of tuition fees is good. 6% of the employees feel that Reimbursement of tuition fees is Satisfactory. 7% of the employees feel that Reimbursement of tuition fees is Non Satisfactory.

4.

Quality of education provided in schools.

No.of Excellent 10 10 Very Good 34 34 Good 33 33 Satisfactory 17 17 Non Satisfactory 6 6

Employees 100 Percentage(10 0%)

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Description:

10% of the employees feel that quality of education provided in schools is Excellent. 34% of the employees feel that quality of education provided in schools is Very Good. 33% of the employees feel that quality of education provided in schools is good. 17% of the employees feel that quality of education provided in schools is satisfactory. 6% of the employees feel that quality of education provided in schools is Non Satisfactory.

5.

Functioning of schools(faculty, fees, bus facility etc.)

Non Satisfactory 4 4

Number of Employees 100 Percentage(100%)

Excellent 6 6

Very Good 40 40

Good 30 30

Satisfactory 20 20

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Description:

6% of the employees feel that Functioning of schools is Excellent. 40% of the employees feel that Functioning of schools is Very Good. 30% of the employees feel that Functioning of schools is good. 20% of the employees feel that Functioning of schools is satisfactory. 4% of the employees feel that Functioning of schools is Non Satisfactory.

6.

How do you feel about the treatment at the companys hospital.

Excellent Very Good 7 7 27 27 Good 37 37 Satisfactory 21 21 Non Satisfactory 8 8

Number of Employees 100 Percentage(100%)

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Description:

7% of the employees feel that Treatment at companys Hospital is Excellent. 27% of the employees feel that Treatment at companys Hospital is Very Good. 37% of the employees feel that Treatment at companys Hospital is good. 21% of the employees feel that Treatment at companys Hospital is Satisfactory. 8% of the employees feel that Treatment at companys Hospital is Non Satisfactory.

7.

What Do you feel about Medical Reimbursement for treatment.

Number of Employees 100 Percentage(100%) Excellent 20 20 Very Good 50 50 Good 27 27 Satisfactory 3 3 Non Satisfactory 0 0

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Description:

20% of the employees feel that Medical Reimbursement for treatment is Excellent. 50% of the employees feel that Medical Reimbursement for treatment is Very Good. 27% of the employees feel that Medical Reimbursement for treatment is good. 3% of the employees feel that Medical Reimbursement for treatment is satisfactory.

8.

Referral for major treatments.

Number of Excellent 40 40 Very Good 26 26 Good Satisfactory 32 32 2 2 Non Satisfactory 0 0

Employees 100 Percentage(100%)

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Description:

40% of the employees feel that Referral for major treatments is Excellent. 26% of the employees feel that Referral for major treatments is Very Good. 32% of the employees feel that Referral for major treatments is good. 2% of the employees feel that Referral for major treatments is satisfactory.

9.

Frequency of medical checkups

Number of Employees 100 Percentage(100%) Excellent 13 13 Very Good 41 41 Good 31 31 Satisfactory 12 12 Non Satisfactory 3 3

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Description:

13% of the employees feel that Frequency of medical checkups is Excellent. 41% of the employees feel that Frequency of medical checkups is Very Good. 31% of the employees feel that Frequency of medical checkups is good. 12% of the employees feel that Frequency of medical checkups is Satisfactory. 3% of the employees feel that Frequency of medical checkups is Non Satisfactory.

10.

Emergency services.
Number of Employees 100 Percentage(100%) Excellent 9 9 Very Good 38 38 Good 26 26 Satisfactory 23 23 Non Satisfactory 4 4

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Description:

9% of the employees feel that Emergency services are Excellent. 38% of the employees feel that Emergency services are Very Good. 26% of the employees feel that Emergency services are good. 23% of the employees feel that Emergency services are Satisfactory. 4% of the employees feel that Emergency services are Non Satisfactory.

11.

Transport facility.
Number of Employees 100 Percentage(100%) Excellent 7 7 Very Good 28 28 Good 27 27 Satisfactory 30 30 Non Satisfactory 8 8

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Number of Employees 100 Percentage(100%)

Excellent 12 12

Very Good 42 42

Good 30 30

Satisfactory 14 14

Non Satisfactory 2 2

Description:

7% of the employees feel that transport facility is Excellent. 28% of the employees feel that transport facility is Very Good. 27% of the employees feel that transport facility is good. 30% of the employees feel that transport facility is satisfactory. 8% of the employees feel that transport facility is Non satisfactory.

12.Quarters facilities

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Description:

12% of the employees feel that Quarters facilities are Excellent. 42% of the employees feel that Quarters facilities are Very Good. 30% of the employees feel that Quarters facilities are good. 14% of the employees feel that Quarters facilities are Satisfactory. 2% of the employees feel that Quarters facilities are Non Satisfactory.

13.Electricity facility

Number of Employees 100 Percentage(100% )

Excellent 46 46

Very Good 41 41

Good 11 11

Satisfactory 2 2

Non Satisfactory 0 0

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Description.

46% of the employees feel that Electricity facility is Excellent. 41% of the employees feel that Electricity facility is Very Good. 11% of the employees feel that Electricity facility is Good. 2% of the employees feel that Electricity facility is Satisfactory..

14.Water facility

Number of Employees 100 Percentage(100%)

Excellent 36 36

Very Good 46 46

Good 14 14

Satisfactory 3 3

Non Satisfactory 1 1

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Description:

36% of the employees feel that Water facility is Excellent. 46% of the employees feel that Water facility is Very Good. 14% of the employees feel that Water facility is good. 3 %of the employees feel that Water facility is Satisfactory. 1% of the employees feel that Water facility is Non Satisfactory.

15.Maintenance
Number of Employees 100 Percentage(100%) Excellent 27 27 Very Good 46 46 Good 19 19 Satisfactory 6 6 Non Satisfactory 2 2

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Description:

27% of the employees feel that Maintenance is Excellent. 46% of the employees feel that Maintenance is Very Good. 19% of the employees feel that Maintenance is good. 6%of the employees feel that Maintenance is Satisfactory. 2% of the employees feel that Maintenance is Non Satisfactory

16.Rest room
Number of Employees 100 Percentage(100%) Excellent 9 9 Very Good 30 30 Good 31 31 Satisfactory 21 21 Non Satisfactory 9 9

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Description:

9% of the employees feel that restroom facility is Excellent. 30% of the employees feel that restroom facility is Very Good. 31% of the employees feel that restroom facility is good. 21%of the employees feel that restroom facility is Satisfactory. 9% of the employees feel that restroom facility is Non Satisfactory .

17.Facilities in the restroom.

Number of Employees 100 Percentage(100%) Excellent 8 8 Very Good 24 24 Good 32 32 Satisfactory 26 26 Non Satisfactory 10 10

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Description:

8% of the employees feel that facilities in the restroom are Excellent. 24% of the employees feel that facilities in the restroom are Very Good. 32% of the employees feel that facilities in the restroom are good. 26% of the employees feel that facilities in the restroom are satisfactory. 10% of the employees feel that facilities in the restroom are Non satisfactory.

18.Lighting and Ventilation in the shop floor.

Number of Employees 100 Percentage(100%) Excellent 14 14 Very Good 36 36 Good 38 38 Satisfactory 11 11 Non Satisfactory 1 1

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Description:

14% of the employees feel that lighting and ventilation in the shop floor is Excellent. 36% of the employees feel that lighting and ventilation in the shop floor is Very Good. 38% of the employees feel that lighting and ventilation in the shop floor is good. 11% of the employees feel that lighting and ventilation in the shop floor is satisfactory. 1% of the employees feel that lighting and ventilation in the shop floor is Non satisfactory.

19.Recreational facilities (ladies club, SRC etc..)

Number of Employees 100 Percentage(100%) Excellent 13 13 Very Good 30 30 Good 37 37 Satisfactory 13 13 Non Satisfactory 7 7

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Description:

13% of the employees feel that recreational facilities are Excellent. 30% of the employees feel that recreational facilities are Very Good. 37% of the employees feel that recreational facilities are good. 13% of the employees feel that recreational facilities are satisfactory... 7% of the employees feel that recreational facilities are Non satisfactory.

20.Function hall, Guest house etc..

Number of Employees 100

Excellent 11

Very Good 31

Good 36

Satisfactory 20

Non Satisfactory 2

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Percentage(100%)

11

31

36

20

Description:

13% of the employees feel that Function hall, guest house etc. is Excellent.

30% of the employees feel that Function hall, guest house etc is Very Good.

37% of the employees feel that Function hall, guest house etc is good. 13% of the employees feel that Function hall, guest house etc is satisfactory.. 7% of the employees feel that Function hall, guest house etc is Non satisfactory.

21.Swimming pool.

Number of

Excellent

Very

Good

Satisfactory

Non

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Employees 100 Percentage(100%)

10 10

Good 31 31

41 41

15 15

Satisfactory 3 3

Description:

10% of the employees feel that Swimming pool is Excellent. 31% of the employees feel that Swimming pool is Very Good. 41% of the employees feel that Swimming pool is good. 15% of the employees feel that Swimming pool is Satisfactory. 3% of the employees feel that Swimming pool is Non Satisfactory.

22.Uniform/Shoe.

Number of Employees 100 Percentage(100%)

Excellent 5 5

Very Good 31 31

Good 28 28

Satisfactory 29 29

Non Satisfactory 7 7

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Description:

5% of the employees feel that Uniform/shoe is Excellent. 31% of the employees feel that Uniform/shoe is Very Good. 28% of the employees feel that Uniform/shoe is good. 29% of the employees feel that Uniform/shoe is Satisfactory. 7% of the employees feel that Uniform/shoe is Non satisfactory.

23.Washing allowances.

Number of Employees 100 Percentage(100%)

Excellent 13 13

Very Good 32 32

Good Satisfactory 40 40 13 13

Non Satisfactory 2 2

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Description:

13% of the employees feel that Washing allowances is Excellent. 32% of the employees feel that Washing allowances is Very Good. 40% of the employees feel that Washing allowances is good. 13% of the employees feel that Washing allowances is Satisfactory. 2% of the employees feel that Washing allowances is Non Satisfactory.

24.Post office, Telephone exchange facilities.

Number of Employees 100 Percentage(100%) Excellent 11 11 Very Good 43 43 Good 31 31 Satisfactory 13 13 Non Satisfactory 2 2

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Description:

11% of the employees feel that Post office, Telephone exchange facilities is Excellent. 43% of the employees feel that Post office, Telephone exchange facilities is Very Good. 31% of the employees feel that Post office, Telephone exchange facilities is good. 13% of the employees feel that Post office, Telephone exchange facilities is Satisfactory. 2% of the employees feel that Post office, Telephone exchange facilities is Non Satisfactory.

25.Security.

Number of Employees 100 Percentage(100%)

Excellent 16 16

Very Good 55 55

Good 20 20

Satisfactory 9 9

Non Satisfactory 0 0

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Description:

16% of the employees feel that Security is Excellent. 55% of the employees feel that Security is Very Good. 20% of the employees feel that Security is good. 9% of the employees feel that Security is Satisfactory.

26.Bank facilities.

Number of Employees
100 Percentage(100% )

Very Excellent Goo d

21 21 49 49

Goo d
22 22

Satisfactory
8 8

Non Satisfactory
0 0

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Description:

21% of the employees feel that Bank facilities are Excellent. 49% of the employees feel that Bank facilities are Very Good. 22% of the employees feel that Bank facilities are good. 8% of the employees feel that Bank facilities are Satisfactory.

27.Grocery shops (availability, variety, price of items)

Number of Employees
100 Percentage(100% )

Very Excellent Goo d

0 0 19 19

Goo d
31 31

Satisfactory
25 25

Non Satisfactory
25 25

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Description:

0% of the employees feel that Grocery shops are Excellent. 19% of the employees feel that Grocery shops are Very Good. 31% of the employees feel that Grocery shops are good. 25% of the employees feel that Grocery shops are Satisfactory. 25% of the employees feel that Grocery shops are Non Satisfactory.

28.Functioning of cooperative societies.

Number of Employees
100 Percentage(100%)

Very Excellent Goo d

0 0 6 6

Goo d
23 23

Satisfactory
15 15

Non Satisfactory
56 56

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Description:

6% of the employees feel that Functioning of cooperative societies is Very Good. 23% of the employees feel that Functioning of cooperative societies is good. 15% of the employees feel that Functioning of cooperative societies is Satisfactory. 56% of the employees feel that Functioning of cooperative societies is Non Satisfactory.

29.Cost of food items.

Number of Employees 100 Percentage(100%)

Excellent 5 5

Very Good 23 23

Good 40 40

Satisfactory 20 20

Non Satisfactory 12 12

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Description:

5% of the employees feel that Cost of the items is Excellent. 23% of the employees feel that Cost of the items is Very Good. 40% of the employees feel that Cost of the items is good. 20% of the employees feel that Cost of the items is Satisfactory. 12% of the employees feel that Cost of the items is Non Satisfactory.

30.Quality of the food items.

Number of Employees 100 Percentage(100%)

Excellent 8 8

Very Good 24 24

Good 33 33

Satisfactory 26 26

Non Satisfactory 9 9

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Description:

8% of the employees feel that Quality of food items is Excellent. 24% of the employees feel that Quality of food items is Very Good. 33% of the employees feel that Quality of food items is good. 26% of the employees feel Quality of food items is Satisfactory. 9% of the employees feel Quality of food items is Non Satisfactory

31.Variety of items.

Number of Employees 100 Percentage(100%)

Excellent 3 3

Very Good 20 20

Good Satisfactory 26 26 28 28

Non Satisfactory 23 23

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Description:

3% of the employees feel that Variety of items is Excellent. 20% of the employees feel that Variety of items is Very Good. 26% of the employees feel that Variety of items is good. 28% of the employees feel that Variety of items is Satisfactory. 23% of the employees feel that Variety of items is Non

Satisfactory

32.Hygiene

Number of Employees 100 Percentage(100%)

Excellent 13 13

Very Good 46 46

Good Satisfactory 25 25 13 13

Non Satisfactory 3 3

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Description:

13% of the employees feel that Hygiene is Excellent. 46% of the employees feel that Hygiene is Very Good. 25% of the employees feel that Hygiene is good. 13% of the employees feel that Hygiene is Satisfactory. 3% of the employees feel that Hygiene is Non Satisfactory

33.Service of the bearers.

Number of Employees 100 Percentage(100%)

Excellent 17 17

Very Good 40 40

Good Satisfactory 21 21 19 19

Non Satisfactory 3 3

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Description:

17% of the employees feel that Service of the bearers is Excellent. 40% of the employees feel that Service of the bearers is Very Good. 21% of the employees feel that Service of the bearers is good. 19% of the employees feel that Service of the bearers is Satisfactory. 3% of the employees feel that Service of the bearers is Non

Satisfactory

34.Furniture/Seating arrangement in the canteen.

Number of Excellent Very Good 29 29 Good Satisfactory 34 34 20 20 Non Satisfactory 0 0

Employees 100 17 Percentage(100%) 17

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Description:

17% of the employees feel that Furniture/Seating arrangement is Excellent. 29% of the employees feel that Furniture/Seating arrangement is Very Good. 34% of the employees feel that Furniture/Seating arrangement is good. 20% of the employees feel that Furniture/Seating arrangement is Satisfactory.

35.Drinking water.

Number of Employees 100 Percentage(100%)

Excellent 14 14

Very Good 46 46

Good Satisfactory 22 22 18 18

Non Satisfactory 0 0

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Description:

14% of the employees feel that Drinking water is Excellent. 46% of the employees feel that Drinking water is Very Good. 22% of the employees feel that Drinking water is good. 18% of the employees feel that Drinking water is Satisfactory.

36.Medical benefits after retirement.

Number of Very Dissatisfied Neutral Satisfied 6 6 40 40 51 51 Very Satisfied 3 3

Employees Dissatisfied 100 0 Percentage(100%) 0

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Description:

6% of the employees feel that Medical Benefits After Retirement are Dissatisfied. 40% of the employees feel that Medical Benefits after Retirement are Neutral. 51% of the employees feel that Medical Benefits After Retirement are Satisfied. 3% of the employees feel that Medical Benefits after Retirement are Very satisfied.

37.Incentives.
Number of Very Dissatisfied Neutral 2 2 21 21 Satisfie d 60 60 Very Satisfied 15 15

Employees Dissatisfied 100 2 Percentage(100%) 2

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Description:

2% of the employees feel that Incentives in the organisation are Very Dissatisfied. 2% of the employees feel that Incentives in the organisation are Dissatisfied. 21% of the employees feel that Incentives in the organisation are Neutral. 60% of the employees feel that Incentives in the organisation are Satisfied. 15% of the employees feel that Incentives in the organisation are Very satisfied.

38.Gift/Awards
Number of Very Dissatisfied Neutral 8 8 46 46 Satisfie d 40 40 Very Satisfied 4 4

Employees Dissatisfied 100 2 Percentage(100%) 2

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Description:

2% of the employees feel that Gift/Awards given in their organisation are Very Dissatisfied. 8% of the employees feel that Gift/Awards given in their organisation are Dissatisfied. 46% of the employees feel that Gift/Awards given in their organisation are Neutral. 40% of the employees feel that Gift/Awards given in their organisation are Satisfied. 4% of the employees feel that Gift/Awards given in their organisation are Very Satisfied.

39.Retirement benefits(Pension/Gratuity)
Number of Very Satisfie d 55 55 Very Satisfied 5 5

Employees Dissatisfied 100 3 Percentage(100%) 3

Dissatisfied Neutral 10 10 27 27

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Description:

3% of the employees feel that Retirement benefits when compared with other organizations is Very Dissatisfied. 10% of the employees feel that Retirement benefits when compared with other organizations is Dissatisfied. 27% of the employees feel that Retirement benefits when compared with other organizations is Neutral. 55% of the employees feel that Retirement benefits when compared with other organizations is Satisfied. 5% of the employees feel that Retirement benefits when compared with other organizations is Very Satisfied

40.Salary when compared with other organizations.

Number of Very Satisfie d 50 50 Very Satisfied 30 30

Employees Dissatisfied 100 1 Percentage(100%) 1

Dissatisfied Neutral 10 10 9 9

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Description:

1% of the employees feel that Salary when compared with other organizations is Very Dissatisfied. 10% of the employees feel that Salary when compared with other organizations is Dissatisfied. 9% of the employees feel that Salary when compared with other organizations is Neutral. 50% of the employees feel that Salary when compared with other organizations is Satisfied. 30% of the employees feel that Salary when compared with other organizations is Very Satisfied

41.Promotion policies.
Number of Very Satisfie d 44 44 Very Satisfied 7 7

Employees Dissatisfied 100 3 Percentage(100%) 3

Dissatisfied Neutral 15 15 31 31

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Description:

3% of the employees feel that Promotion policies are Very Dissatisfied. 15% of the employees feel that Promotion policies are dissatisfied. 31% of the employees feel that Promotion policies are Neutral. 44% of the employees feel that Promotion policies are satisfied. 7% of the employees feel that Promotion policies are Very Satisfied.

CHAPTER - VI
FINDINGS
From the Data collected, Employees feel that Welfare measures are required to enable the employees to lead a comfortable work life. Employees feel that Welfare measures enhance motivation and commitment of the employee.
Most of the Employees feel that Referral to corporate Hospitals for major treatments such as

Heart and Kidney disease is given and is found to be Excellent.

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Employees feel that frequency of medical checkups is excellent.

Employees feel that Quarter & Electricity facility provided to them is excellent.

They also feel that Recreational facilities help them to get rid of stress after work. Most of the employees feel that Quality of food items to be improved and variety of food

items need to be introduced in canteen.

55% of the employees feel that pension benefits are Excellent. Majority of employees feel that functioning of cooperative societies should be improved.

SUGGESTIONS
The analysis revealed positive response from almost all the employees. It is found that better working conditions and welfare facilities are made available inside plant and township. The employees are highly motivated. further improvement. Coaching facilities are not available for examinations like EAMCET & other entrance examinations. There is a need to provide coaching facilities in the township to enable the children to prepare well for the entrance examinations professional degrees like B.Tech & MBBS. Even good education facilities must be provided in the township for intermediate students. The hospital facilities are good. Specialist Doctors in all braches needs to be posted for better treatment locally to avoid outstation medical references. Maintenance of the parks and gardens needs to be improved. Canteen facilities are good. However, variety of food items may be increased and even the quality. More number of employees should be involved to participate in the administration of welfare programs. However, it is suggested to take the following initiatives for

CONCLUSION
NTPC Simhadri is one of the best among the power generating companies in our country. In the present scenario, the human resource management has to play a very importance role. For any organization, the employees are instrumental in executing the plans and meeting the work targets of the company with greater responsibility. In this endeavor, HR dept, plays a pivotal role to support and fulfill the needs of the employees.

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The term welfare measures refers to the facilities provided for the employees at the working environment which are called statutory welfare measures and facilities provided for them and & their family members which are called not-statutory welfare measures. The main aim of providing these welfare measures is to satisfy and enhance the morale of the employees. The study reveals that both the statutory & non-statutory welfare measures provided by the company are very attractive and employees are highly satisfied and motivated. With all the above it is learnt that, they will go a long way in protecting the employees and benefit their families of the company.

Questionnaire on

Employee Welfare
Sir, I, J.Rajitha pursuing Masters in Business Administration. I have to undertake a major individual piece of research work - The Project for the partial fulfillment for the award of MBA Program under Department of Commerce and Management

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Studies, B.R.Ambedkar University. As a part of the above reason and also my interest, I have chosen the topic EMPLOYEE WELFARE MEASURES in your organization - NTPC (Simhadri). I will be obliged if you can spare a few minutes in answering the below Questionnaire, which would be of real help in performing my Survey. Note: We assure you that survey responses will be strictly confidential and data taken from this survey will strictly be used for our Project purpose alone.

Thanking you,

Name: Designation/Gr ade: Department:

1. Are welfare measures required to be provided to enable the employees to lead a comfortable work life?

Yes

No

2. Do the welfare measures enhance motivation and commitment of the employee?

Yes

No

3. State the level of your satisfaction in respect of the following

Welfare/Safety measures provided by the company?

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Each of the sections will have a 1-5 point scale:- 1 - Excellent 2 - Very Good,3 Good, 4 - Satisfactory, 5 - Non Satisfactory. Please rate the following statements by putting a tick mark.

Statements
EDUCATION Reimbursement of tuition fees Quality of education provided in schools Functioning of Schools (faculty, fees ,bus facility etc) MEDICAL Treatment at companys Hospital Medical Reimbursement for treatment Referral for major treatments (such as, Heart and Kidney disease at corporate Hospitals) Frequency of medical checkups Emergency services TRANSPORTATION Transport facility HOUSING Quarters facilities Electricity facility Water facility Maintenance(roads, lighting, drainage systems etc) OTHER WELFARE FACILITIES Rest room Facilities in the rest room Lighting and Ventilation in the Shop floor Recreational facilities(ladies club, SRC etc) Function hall, Guest house etc Swimming pool Uniform/Shoe Washing Allowances Post office, Telephone exchange facilities Security Bank facilties Grocery shops(availability, variety, price of items) Functioning of Cooperative societies CANTEEN Cost of the food items Quality of the food items Variety of items Hygiene Service of the bearers Furniture/Seating Arrangement in the canteen Drinking Water

Excellent

Very Good

Good

Satisfact Non ory Satisfact ory

4. Are you satisfied by the following benefits provided by the company?

Compensation and Benefits : Please Rank the following : - 1 - Very Dissatisfied, 2 -

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Dissatisfied,3 - Neutral, 4 - Satisfied, 5 - Very Satisfied.

Statements
Medical Benefits After Retirement Incentives Gift/Awards Retirement Benefits(Pension/Gratuity) Salary when compared with other organizations Promotion policies

Very Dissatisfi Neutral Satisfied Very Dissatisfi ed Satisfied ed

5. Which additional Welfare facility you expect from your organization to be introduced?

6.

Your valuable comments/suggestions, if any.