Phaser 3428 Service

708P88586
Service Manual
PHASER 3428
708P88586
09/06
Service Documentation 708P88586 September 2006 Prepared by: Xerox Europe, Global Knowledge & Language Services, Enterprise Centre, P.O. Box 17, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1BU, England. Copyright 2006 by Xerox Ltd. Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this publication are registered trademarks of Xerox. Other company trademarks are also acknowledged. NOTICE While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions. All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.
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Introduction
Introduction
Precautions .............................................................................................................................. iii Health and Safety Incident Reporting........................................................................................x
1. Service Call Procedures

Section Contents ................................................................................................................... 1-1
2. Repair Analysis Procedures

3. Image Quality
4. Repairs/Adjustments
5. Parts List
6. General Procedures/Information
7. Wiring Data
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Introduction
Introduction
Precautions
In order to prevent accidents and to prevent damage to the equipment, please read the precautions listed below carefully and follow them closely before servicing the machine. Warnings, Cautions and Notes WARNING A warning is used whenever an operating or maintenance procedure, practice, condition or statement, if not strictly observed, could result in personal injury. CAUTION A caution is used whenever an operation or maintenance procedure, practice, condition or statement, if not strictly observed, could result in damage to the equipment. Note: A note is used where it is essential to highlight a procedure, practice, condition or statement. Safety Warning 1. Only to be serviced by appropriately qualified service engineers. High voltages and lasers inside this product are dangerous. This machine should only be serviced by a suitably trained and qualified service engineer. 2. Use only Xerox replacement parts There are no user serviceable parts inside the machine. Do not make any unauthorized changes or additions to the machine, these could cause the machine to malfunction and create electric shock or fire hazards. 3. Laser Safety Statement The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product conforming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system and machine are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
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Introduction
WARNING Avoid exposure to laser beam. Invisible laser radiation.

CAUTION - INVISIBLE LASER RADIATION WHEN THIS COVER OPEN. DO NOT OPEN THIS COVER. VORSICHT - UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GE FFNET. NICHT DEM STRAHL AUSSETZEN. ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE. EXPOSITION DANGEREUSE AU FAISCEAU. ATTENZIONE - RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA. EVITARE L ESPOSIZIONE AL FASCIO. PRECAUCION - RADIACION LASER IVISIBLE CUANDO SE ABRE. EVITAR EXPONERSE AL RAYO. ADVARSEL. - USYNLIG LASERSTR LNING VED BNING, N R SIKKERHEDSBRYDERE ER UDE AF FUNKTION. UNDG UDSAETTELSE FOR STR LNING. ADVARSEL. - USYNLIG LASERSTR LNING N R DEKSEL PNES. STIRR IKKE INN I STR LEN. UNNG EKSPONERING FOR STR LEN. VARNING - OSYNLIG LASERSTR LNING N R DENNA DEL R PPNAD OCH SP RREN R URKOPPLAD. BETRAKTA EJ STR LEN. STR LEN R FARLIG. VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA OLET ALTTIINA N KYM TT M LLE LASERS TEILYLLE L KATSO S TEESEEN.
Caution for safety Toxic material This product contains toxic materials that could cause illness if ingested. 1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak. This liquid is toxic. Contact with skin should be avoided, wash any splashes from eyes or skin immediately and contact your doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately. 2. Please keep print cartridges away from children. Toner contained in the print cartridge may be harmful. If swallowed, contact a doctor immediately. Electric Shock and Fire Safety Precautions Failure to follow the following instructions could cause electric shock or potentially cause a fire. 1. Use only the correct voltage, failure to do so could damage the machine and potentially cause a fire or electric shock. 2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable could cause the cable to overheat and potentially cause a fire.
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Introduction
3. Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire. 4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do not allow paper clips, pins or other foreign objects to fall into the machine these could cause a short circuit leading to an electric shock or fire hazard. 5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine, remove the power plug from the wall socket. 6. Use caution when inserting or removing the power connector. The power connector must be inserted completely otherwise a poor contact could cause overheating and possibly leading to a fire. When removing the power connector grip it firmly and pull. 7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners or otherwise damaged. Do not place objects on top of the power cable. If the power cable is damaged, it could overheat and cause a fire or exposed cables could cause an electric shock. Replace a damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can corrode the coating on the power cable, weaken the cover or exposing cables causing fire and shock risks. 8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the machine. 9. Use caution during thunder or lightning storms. Xerox recommend that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions. 10. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not position the machine near a humidifier. Damp and dust build up inside the machine can lead to overheating and cause a fire. 11. Do not position the machine in direct sunlight. This will cause the temperature inside the machine to rise possibly leading to the machine failing to work properly and in extreme conditions could lead to a fire. 12. Disconnect the machine from the power supply immediately if it emits any strange odour, smoke or strange noises. If this precaution is ignored, the machine could overheat and a fire may occur. 13. Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make contact with a high voltage conductor inside the machine and cause an electric shock.
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Handling Precautions The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine 1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall. 2. The machine contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or clothing in any of these rotating devices. 3. Do not place any small metal objects, containers of water, chemicals or other liquids close to the machine which if spilled could get into the machine and cause damage or a shock or fire hazard. 4. Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or heater. Damage could be caused to the machine in such areas. 5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire. Assembly / Disassembly Precautions Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the machine or replacing any parts. 1. Check the contents of the machine memory and make a note of any user settings. These will be erased if the mainboard is replaced. 2. Ensure that power is disconnected before servicing or replacing any electrical parts. 3. Disconnect printer interface cables and power cables. 4. Be sure to remove the print cartridge before you disassemble any parts. 5. Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. 6. When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic. 7. Take care not to drop any small parts into the machine. 8. Handling of the OPC Drum - The OPC Drum can be irreparably damaged if exposed to light. Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage the surfaces photoconductive properties and will result in print quality degradation. Take extra care when servicing the machine. Remove the OPC Drum and store it in a black bag or a lightproof container. Take care when refitting covers as light is can be admitted through the OPC area and can damage the OPC Drum. - Take care not to scratch the green surface of the OPC Drum Unit. If the green surface of the Drum Cartridge is scratched or touched, the print quality will be compromised. 9. Remove dust and foreign matter.
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Introduction
Releasing Plastic Latches Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, pull the hook of the latch away from the part to which it is latched.
Figure 1 Disregarding this warning may cause bodily injury 1. The fuser unit works at a high temperature. Use caution when working on the machine. Wait for the fuser to cool down before disassembly. 2. Do not put fingers or hair into the rotating parts (paper feeding entrance, motor, fan, etc.). Doing so may cause injury. 3. When you move the machine. This machine weighs 15.5kg / 34.1lbs (Phaser 3428/DN), 15kg / 33.07 lbs (Phaser 3428/D). Use safe lifting and handling techniques. Back injury could be caused if you do not lift carefully. 4. Ensure the machine is installed safely. The machine weighs 15.5kg / 34.1lbs (Phaser 3428/DN), 15kg / 33.07 lbs (Phaser 3428/D), ensure the machine is installed on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall possibly causing personal injury or damaging the machine. 5. Do not install the machine on a sloping or unstable surface. After installation, double check that the machine is stable.
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Introduction
ESD Precautions Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive (ES) Devices, or ESDs. Examples of typical ESDs are: integrated circuits, some field effect transistors, and semiconductor chip components. The techniques outlined below should be followed to help reduce the incidence of component damage caused by static electricity. CAUTION Be sure no power is applied to the chassis or circuit, and observe all other safety precautions. 1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit under test. 2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly. 3. Use only a grounded tip soldering iron to solder or desolder ESDs. 4. Use only an anti-static solder removal device. Some solder removal devices not classified as anti-static can generate electrical charges sufficient to damage ESDs. 5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs. 6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most replacement ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material. 7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective material to the chassis or circuit assembly into which the device will be installed. 8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until completely plugged or soldered into the circuit. 9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting ones foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.
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Introduction
Toner Cartridge Service

Only toner cartridges supplied by Xerox should be used. Printing defects or set damage caused by the use of non-approved print cartridges or un-licensed toner refills are not covered by the guarantee. Precautions on Safe-keeping of Toner Cartridge Excessive exposure to direct light for more than a few minutes may cause damage to the cartridge. Service Life of Toner Cartridge If the printed image is light due to the toner supply becoming low you can temporarily improve the print quality by redistributing the toner (shake the print cartridge), however you should replace the print cartridge to solve the problem permanently. Redistributing Toner When the print cartridge is near the end of its life, white streaks or light print occurs. The LCD displays the warning message, Toner Low. You can temporarily re-establish the print quality by redistributing the remaining toner in the cartridge. Note: Help the environment by recycling your used toner cartridge. Refer to the recycling brochure packed with the toner cartridge for details. 1. Open the Front Cover. 2. Lightly pushing the used cartridge down, pull it out. 3. Unpack the new toner cartridge and gently shake it horizontally four or five times to distribute the toner evenly inside the cartridge. 4. Save the box and the cover for shipping. Slide the new toner cartridge in until it locks into place. Standard of guarantee for consumable parts. Please refer to User Manual or Instructions on Fax/Printer Consumables SVC manual for the criteria for judging the quality of consumable parts the standard of guarantee on those parts. How to identify a refilled toner cartridge. One way security screws are used in the manufacture of the cartridge check if these are damaged.
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Introduction
Health and Safety Incident Reporting

I. Summary This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to an operator or service representative. Alleged events and product conditions are included in this definition. V. Requirements Initial Report: 1. Xerox organisations shall establish a process for individuals to report product incidents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event. 2. The information to be provided at the time of reporting is contained in Appendix A (Health and Safety Incident Report involving a Xerox product). 3. The initial notification may be made by any of the following methods: For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American North and Latin American South): - Phone* Xerox EH&S at: 1-800-828-6571. - Electronic mail Xerox EH&S at: Doris.Bush@xerox.com. - Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449]. For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and Hong Kong): - Phone* Xerox EH&S at: +44 (0) 1707 353434. - Electronic mail Xerox EH&S at: Elaine.Grange@xerox.com. - Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914]. *Initial notification made by phone must be followed within 24 hours by a completed incident report and sent to the indicated electronic mail address or fax number. Note: If sending a fax, please also send the original via internal mail.
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Responsibilities for Resolution: 1. Business Groups/Product Design Teams responsible for the product involved in the incident shall: a. Manage field bulletins, customer correspondence, product recalls, safety retrofits. b. Fund all field retrofits. 1. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division. c. Implement all safety retrofits. 2. Xerox EH&S shall: a. Manage and report all incident investigation activities. b. Review and approve proposed product corrective actions and retrofits, if necessary. c. Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents. VI. Appendices The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available at the end of the manual.
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Service Call Procedures
1. Service Call Procedures

SCP 1 Service Call Actions .......................................................................................................1-3 SCP 2 Final Actions .................................................................................................................1-4
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SCP 1 Service Call Actions

Procedure
Throughout this manual, observe the following Warnings: WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. WARNING Do not touch the fuser while it is hot. WARNING Take care during this procedure. Sharp edges may be present that can cause injury. 1. Take note of symptoms or error messages. 2. Ask the operator to describe or demonstrate the problem. 3. Make sure that: The power cord is connected to the wall outlet and to the machine. All cables are connected correctly. 4. If available, check the machine service log book for any previous actions that may be relevant to the call. 5. Review any defective print or copy samples. 6. Perform 1 Initial Checks RAP.
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SCP 2 Final Actions

Final Actions are used to evaluate the total operation of the system and to identify the actions required to complete the service call.
Procedure
Exercise the machine in all modes. Make a proof copy or print of a customer document. If any of the customers selections were changed, return them to the customers preferred settings. Mark off any hardware/software options and modifications installed and/or enabled in the Service Log book. At the first service and at any subsequent service where changes are made or options are added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report. Remove and destroy any copies of test patterns. Complete the machine service log book, refer to GP 14 Service Log. Ensure the machine and service area are clean before leaving the customer premises. Provide customer training if required.
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Status Indicator RAPs
2. Status Indicator RAPs

1 Initial Checks RAP ..................................................................................................................2-3 2 JAM 0 RAP .............................................................................................................................2-7 3 JAM 1 RAP .............................................................................................................................2-8 4 JAM 2 RAP .............................................................................................................................2-9 5 JAM Duplex 1 RAP ...............................................................................................................2-10 6 JAM Duplex 2 RAP ...............................................................................................................2-11 7 Multi-Feeding RAP ...............................................................................................................2-12 8 Fuser JAM RAP ....................................................................................................................2-13 9 Paper rolled in the OPC Drum RAP .....................................................................................2-14 10 Low Heat Error RAP ...........................................................................................................2-15 11 Fuser Door Open RAP .......................................................................................................2-16 12 Fuser Error RAP .................................................................................................................2-17 13 LSU Error RAP ...................................................................................................................2-18 14 Melting Fuser Gear RAP ....................................................................................................2-19 15 Paper Empty RAP ..............................................................................................................2-20 16 Paper Empty without indication RAP ..................................................................................2-21 17 Double Feed RAP ..............................................................................................................2-22 18 Abnormal Noise RAP .........................................................................................................2-23 19 Faulty OPE RAP..................................................................................................................2-24 20 Cover Open RAP.................................................................................................................2-25 21 No error message appears when cover is open RAP .........................................................2-26 22 Defective motor operation ...................................................................................................2-27 23 No Power RAP ....................................................................................................................2-28 24 SPOOL Error RAP...............................................................................................................2-29 25 Toner Cartridge Faults RAP ................................................................................................2-30 26 Software Faults RAP ...........................................................................................................2-31
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1 Initial Checks RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Basic Check List

1. Check the Power. Does "Warming Up" appear on the display? --> If not check the power cable, switch, SMPS and/or HVPS, PL 1. --> Does the wall socket work? Do the motors or other components initialize (listen for the main motor, fan and LSU, PL 1 sounds)? --> If not or there are none of the normal startup sounds, check the cable, switch, SMPS and/ or HVPS, PL 1. --> Does the wall socket work? 2. Check the OPE Assembly. Does the LED light up? Refer to the Table 1. Table 1: LED Status Indicator
LED colour Off Green LED Status On Blink Description Power Off / Power save mode Ready Ready Blinking slowly: Receiving data Blinking fast: Printing and receiving data Error (e.g Toner empty, Paper jam, Paper Empty, Cover Open) Case of recoverable error (e.g Paper mismatching) Replace toner cartridge, toner cartridge has almost depleted
Red
On Blink
Is there any display at all? --> If not, check the power cable, switch, SMPS and/or HVPS, PL 1. Is the display showing an error message (refer to Table 2)? Are there any broken or badly formed characters? Table 2: Error Messages
Display Meaning The front cover is not securely latched Paper has jammed in the duplex area Paper has jammed in the duplex area Suggested solutions Close the front cover, PL 1 until it locks into place. Clear the jam Clear the jam
Door Open [Duplex Jam 0] Check Inside [Duplex Jam 1] Open/Close Door
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Table 2: Error Messages

Display Fuser Door Open Install Toner Invalid toner Toner Low Toner Exhausted Load Manual Press Key Low Heat Error Cycle Power LSU Hsync Error Cycle Power LSU Motor Error Cycle Power Main Motor Locked Open Heat Error Cycle Power [Over Heat] Cycle Power [Paper Jam 0] Open/Close Door [Paper Jam 1] Open/Close Door [Paper Jam 2] Check inside [Paper Jam 2] Check inside Tray 1 Paper Empty Tray 2 Paper Empty Meaning The fuser door is not securely latched A toner cartridge has not been installed An unsuitable toner cartridge is being used The toner in the toner cartridge is about to deplete The toner cartridge is empty The MP tray is empty in manual feed mode There is a problem in the fuser unit Suggested solutions Open the rear cover and close the fuser door until is locks into place, PL 13. Install a toner cartridge Install a genuine Xerox toner cartridge Install a new toner cartridge Install a new toner cartridge Load a sheet of print material and press OK.
Unplug the power cord, PL 1 and plug it back in. If the problem persists, please call for service. A problem has occurred in the LSU (Laser Unplug the power cord, PL 1 and plug it Scanning Unit) back in. A problem has occurred in the LSU (Laser Unplug the power cord, PL 1 and plug it Scanning Unit) back in. If the problem persists, please call for service. A problem has occurred with the main motor Open and close the front cover. unit. There is a problem in the fuser unit. Unplug the power cord, PL 1 and plug it back in. If the problem persists, please call for service. There is a problem with the fuser unit. Unplug the power cord, PL 1 and plug it back in. Paper has jammed in the feeding area of the Clear the jam, GP 6. paper input tray. Paper has jammed in the fuser area or in the Clear the jam, GP 6. bypass feeder Paper has jammed in the paper exit area. Clear the jam, GP 6. Paper has jammed in the paper exit area. There is no paper in tray 1 There is no paper in tray 2 Clear the jam, GP 6. Load paper in tray 1 Load paper in tray 2
Is the message on the LCD Panel, PL 5 a standard error message? Refer to Table 2. --> Does the wall socket work? --> Check the main PBA and cable harness, PL 1. --> Check for paper jams, refer to GP 6.
3. Check the Paper Path Is there a Paper Jam? --> Remove any paper fragments caught in the paper path, refer to GP 6 Paper Jam occurs repeatedly at a specific point in the Paper Path --> Dismantle the machine and carefully inspect the region where the jam occurs. Check if paper fragments are caught in the Fuser, PL 13
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4. Print a test page. Try printing a test page from a computer. --> If there is an error, check cables and driver installation. 5. Check the Print Quality. Is there a Print Quality Problem? --> Go to Section 3, Image Quality. 6. Check consumables (toner etc.). Using the keys print the Demo Page, GP 4. --> Expected life of various consumable parts, compare this with the figures printed and install new parts as required, GP 8. If necessary, install a new toner cartridge, PL 1.
Initial Inspection
1. Check the power. The machine does not work no matter how long you wait. Is the Power Switch (machine and wall socket) turned on? Is the Power Cord connected to the machine correctly? Is the Power cord connected to the wall socket correctly? Is wall socket working? Is the unit rated at the same voltage as the supply? Does the Fan work when power is turned on? Check the connectors on the SMPS and/or HVPS, PL 1. Check the fuses on the SMPS and/or HVPS, PL 1. 2. Check the Installation Environment. Ensure the installation surface is flat, level and free from vibration. If necessary move the machine. Ensure that the temperature and humidity of the surroundings are within specification. If necessary move the machine. Ensure that the machine is positioned away from any air conditioning or other heating or cooling equipment. Also ensure that is not positioned in a direct draft from any air conditioning, fan or open window. If necessary move the machine. Ensure the machine is not positioned in direct sunlight. If unavoidable, use a curtain to shade the machine. Ensure the machine is installed in a clean dust free environment. Move the machine to clean area if necessary. Some industrial or cleaning processes give of fumes which can affect the machine. Move the machine away from this type of air pollution
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3. Check the paper type. Use only paper which is of suitable quality, weight and size. See the user guide. 4. Check the overall condition of the machine Clean the Paper Transport areas. Any rollers with dirt surfaces should be cleaned. If necessary, install new rollers.
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2 JAM 0 RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is not fed from the cassette tray. Jam 0 occurs when the paper feeds into the machine.
Check and Cause 1. Clear any paper jams in the machine. 2. Check the pick up roller assembly, PL 7 for contamination or damage. 3. The feed solenoid, PL 7 is faulty. 4. If continuous jams occur, check the following parts: Shaft-pick up, PL 7 Housing-M_pickup, PL 6 5. If the paper feeds into the printer and Jam 0 occurs, perform self diagnostic mode, GP 5 to check the feed-sensor. Note: The feed sensor is mounted on the HVPS, PL 1.
Solution 1. Refer to clearing paper jams, GP 6. 2. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. 3. Check the feed solenoid, PL 7 using self diagnostic mode, GP 5. 4. Check and install new parts as necessary: Pick up roller assembly, PL 7 Cassette tray, PL 14 HVPS, PL 1 Main PBA, PL 1
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3 JAM 1 RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in front of or inside the fuser. Paper is jammed in the exit roller and in the fuser after passing through the feed sensor actuator.
Check and Cause 1. Clear any paper jams in the machine. 2. If paper is jammed in the exit roller, PL 8 and the fuser, PL 13, after passing through the feed sensor actuator, PL 13, the feed sensor actuator may be defective. 3. If paper is jammed in front of or inside the fuser, PL 13.
Solution 1. Refer to clearing paper jams, GP 6. 2. Check the following parts: Feed sensor actuator, PL 6 Feed sensor, PL 1 Note: The feed sensor is mounted on the HVPS, PL 1. 3. Check and install new parts as necessary: HVPS, PL 1 Main PBA, PL 1
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4 JAM 2 RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in front of or inside the fuser. Paper is jammed in the discharge roller and in the fuser after passing through the feed sensor actuator.
Check and Cause 1. Clear any paper jams in the machine. 2. If the paper is completely fed out of the machine, but Jam 2 occurs: The exit sensor is defective. After the paper is completely fed out, the exit sensor actuator, PL 13 should return to its original position to deactivate the exit sensor. Sometimes it takes longer than it should and does not return to its original position. Note: The exit sensor is mounted on the HVPS, PL 1. 3. If the paper is rolled up in the fuser, PL 13: A stripper finger, PL 13 is damaged. The heat roller or pressure roller, PL 13 is seriously contaminated,
Solution 1. Refer to clearing paper jams, GP 6. 2. Check the following parts: Exit sensor actuator, PL 13. Exit sensor, PL 1.
3. Disassemble the fuser, refer to REP 9. Remove the jammed paper and clean the surface of the pressure roller, heat roller, and the stripper fingers, PL 13. Install new parts as necessary: Heat roller, PL 13 Pressure roller, PL 13 Fuser unit, PL 13
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5 JAM Duplex 1 RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in the duplex path.
Check and Cause 1. Clear any paper jams in the machine. 2. The duplex path is blocked.
Solution 1. Refer to clearing paper jams, GP 6. 2. Check the following parts: If the paper jam occurs at position A, check the exit roller, PL 8. Install a new one if necessary. If the paper jam occurs at position B, check the duplex unit, PL 12. 3. Check and install new parts as necessary: HVPS, PL 1 Main PBA, PL 1
3. Check the duplex sensor for damage. Note: The duplex sensor is mounted on the HVPS, PL 1.
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6 JAM Duplex 2 RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in the duplex path.
Check and Cause 1. Clear any paper jams in the machine. 2. Paper is unable to reach the registration sensor after passing the duplex sensor
Solution 1. Refer to clearing paper jams, GP 6. 2. Check the following parts: If the paper jam occurs at position A, check the duplex unit, PL 12. If the paper jam occurs at position B, check and install new parts as necessary: Feed roller, PL 7 Pick up roller assembly, PL 7 3. Check and install new parts as necessary: HVPS, PL 1 Main PBA, PL 1
3. Check the duplex sensor for damage. Note: The duplex sensor is mounted on the HVPS, PL 1.
PHASER 3428
09/06
2-11
7 Multi-Feeding RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Multiple sheets of paper are fed together. Check and Cause 1. Ensure that the paper guides, PL 14 are set correctly. 2. Paper has a rough surface texture 3. The friction pad, PL 14 is contaminated with foreign matter (e.g oil). 4. Check the solenoid HB (pickup) operation using self diagnostic mode, GP 5. Solution 1. Adjust the paper guides. 2. Use paper with a smoother surface finish. 3. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install a new friction pad, PL 14 as necessary. 4. Check the following parts: Pick up solenoid, PL 7 Main PBA, PL 1 Install a new Main PBA, PL 1 if necessary.
2-12
09/06
PHASER 3428
8 Fuser Jam RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is jammed in the fuser. Check and Cause 1. Contamination of the pressure roller or heat roller, PL 13. 2. Damaged stripper fingers or stripper finger springs, PL 13. Solution 1. Disassemble the fuser, REP 13 and clean the surfaces of the rollers with IPA (Isopropyl Alcohol) or water. 2. If there is a dark background on the printed document, refer to IQ 8. Check the stripper fingers and stripper finger springs, PL 13 for damage. Install a new fuser, PL 13 if necessary.
PHASER 3428
09/06
2-13
9 Paper rolled in the OPC Drum RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper is rolled up in the Toner Cartridge. Check and Cause 1. Paper is out of specification. Solution 1. Clear the jam, refer to GP 6. Use paper within specification. Refer to the User Guide. Recommend the use of good quality long grain paper.
2-14
09/06
PHASER 3428
10 Low Heat Error RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description A message Open Heat Error/Over heat/Heating Error is displayed. Check and Cause 1. The fuser is not install correctly, PL 13. 2. The fuser, PL 13 is faulty. Solution 1. Check the fuser, PL 13. Reboot the printer. 2. Check and install a new fuser, PL 13 if necessary.
PHASER 3428
09/06
2-15
11 Fuser Door Open RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description A message Fuser Door Open is displayed. Check and Cause 1. There is a slight gap between the covers and the base frame. 2. The fuser, PL 13 is faulty. Solution 1. Ensure all cover are fitted properly. 2. Check and install a new fuser, PL 13 if necessary.
2-16
09/06
PHASER 3428
12 Fuser Error RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description A message Open Heat Error/Over heat/Heating Error is displayed. Check and Cause 1. Check if the overheat mode circuit is operating normally. 2.Check the thermistor, PL 13 for damage. Solution 1. Check the fuser operation using self diagnostic mode, GP 5. 2. Install new parts as necessary: Thermistor, PL 13 Fuser, PL 13 3. Install new parts as necessary: Thermostat, PL 13 Halogen lamp, PL 13 Fuser, PL 13 4. Check and install a new fuser, PL 13 if necessary.
3. Check the following parts: Thermostat, PL 13 Fuser harness, PL 13 Halogen lamp, PL 13 4. The fuser gear, PL 13 has melted.
PHASER 3428
09/06
2-17
13 LSU Error RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description A message LSU Error is displayed. Check and Cause 1. The LSU cable or connector, PL 1 is faulty. 2.The LSU, PL 1 is damaged. 3. Check the LSU HSYNC signal using self diagnostic mode, GP 5. Solution Check the LSU operation using self diagnostic mode, GP 5. Install new parts as necessary: LSU, PL 1 Main PBA, PL 1
2-18
09/06
PHASER 3428
14 Melting Fuser Gear RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Motor is damaged caused by a melting gear. Check and Cause 1. Problem caused due to an overheated machine. Check the following parts: Halogen lamp, PL 13 Solution 1. Check the fuser operation using self diagnostic mode, GP 5. Install new parts as necessary: Fuser, PL 13 SMPS, PL 1 HVPS, PL 1 Main PBA, PL 1
PHASER 3428
09/06
2-19
15 Paper Empty RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper lamp on the operation panel is on even when paper is loaded in the cassette tray. Check and Cause 1. Faulty cables or connectors. 2. Check the T1 paper empty sensor operation using self diagnostic mode, GP 5. The T1 paper sensor actuator, PL 7 may be deformed. 3. The Main PBA, PL 1 is faulty. Solution 1. Check the cables and connectors. 2. Check the following parts: T1 Paper empty sensor, PL 7 T1 Paper empty sensor actuator, PL 7 3. Install a new Main PBA, PL 1 if necessary
2-20
09/06
PHASER 3428
16 Paper Empty without indication RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Paper lamp on the operation panel is not on even when the cassette tray is empty. Check and Cause 1. Default tray selection is incorrect. 2. Faulty cables or connectors. 3. Check the paper empty sensor operation using self diagnostic mode, GP 5. The T1 paper empty sensor actuator, PL 7 may be deformed. 4. The Main board, PL 1 is faulty. Solution 1. Select the correct tray which contains needed printing media. 2. Check the cables and connectors. 3. Check the cassette tray, PL 14. Install a new one if necessary.
4. Install a new main PBA, PL 1 if necessary
PHASER 3428
09/06
2-21
17 Double Feed RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Printer is feeding 2 sheets of paper at a time. Check and Cause 1. Check the paper guides are correctly positioned, PL 14. 2. Check the pick up roller assembly, PL 7. 3. The cassette tray, PL 14 is faulty. Solution 1. Adjust the paper guides, PL 14. 2. Install a new pick up roller assembly, PL 7 if necessary. 3. Check the cassette tray, PL 14. Install a new one if necessary.
2-22
09/06
PHASER 3428
18 Abnormal Noise RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description An irregular noise is heard from the machine. Check and Cause 1. A high speed churning noise is heard Solution 1. Check and replace as necessary LSU, PL 1 Main fan, PL 1 Duplex fan, PL 1 2. Check the following parts: Main drive assembly, PL 10 3. Check the following parts: Duplex drive assembly, PL 1 Duplex unit, PL 12 4. Check the MP Feeder Assembly, PL 9. Install a new one if necessary.
2. No paper is fed out of Tray 1 and strange vibrations are heard 3. Paper is not feeding out of the duplex unit and strange vibrations are heard. 4. Paper is not feeding from the MP feeder assembly, PL 9.
PHASER 3428
09/06
2-23
19 Faulty OPE RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description The LCD display does not display anything when switched on. Check and Cause 1. Check the connection between the OPE assembly, PL 5 and the Main PBA, PL 1. 2. The OPE assembly is faulty. Solution 1. Ensure all cables are properly connected. 2. Check and replace new parts if necessary OPE assembly, PL 5 Main PBA, PL 1
2-24
09/06
PHASER 3428
20 Cover Open RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description The Error lamp is on, even when the print cover is closed. Check and Cause 1. The top cover may be defective. Solution 1. Check the following parts: Top cover, PL 2 Front cover assembly, PL 3 2. Install new parts as necessary: Main PBA, PL 1
2. Check the cover switch and connectors on the main PBA, PL 1.
PHASER 3428
09/06
2-25
21 No error message appears when cover is open RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description The error message is not displayed even when the printer cover is open. Check and Cause 1. Check the cover switch and connectors on the HVPS and main PBA, PL 1. Solution 1. Check the front cover open switch using self diagnostic mode, GP 5. 2. Check and install new parts as necessary: HVPS, PL 1 Main PBA, PL 1
2-26
09/06
PHASER 3428
22 Defective motor operation RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description The main motor does not run. Check and Cause 1. Check motor operation in self diagnostic mode, GP 5. 2. Check the connection between the main PBA, PL 1 and main drive assembly, PL 10. 3. Ensure all connectors are connected to the sub connection PBA, PL 1. Solution 1. Install new parts as necessary: HVPS, PL 1 Main PBA, PL 1
PHASER 3428
09/06
2-27
23 No Power RAP
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description When system power is turned on the lamps on the operating panel does not come on. Check and Cause 1. Nothing is displayed on the LCD panel but normal start up sounds are heard. 2. Check the power supply cord, PL 1. Check the HVPS output using self diagnostic mode, GP 5. Solution 1. Check the OPE Assembly, PL 5. 2. Install new parts as necessary: Power supply cord, PL 1 SMPS, PL 1 HVPS, PL 1 Main PBA, PL 1
2-28
09/06
PHASER 3428
24 SPOOL Error RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Description Insufficient disk space to spool the document. Check and Cause 1. Insufficient space of the hard disk in the directory assigned for the basic spool. 2. The previous printing error is not resolved Solution 1. Ask the customer to delete the unnecessary files to provide more space to start printing job. 2. There may be files from previous failed print jobs on the hard disk with the name in the form *.jnl. Delete these files and Reboot Windows to restart the machine. 3. Ask the customer to shut down all other programs except the current one, if possible. 4. Uninstall the print driver. Re-install the latest driver. Refer to Xerox.com. 5. After rebooting the computer ask the customer to check for viruses, restore the damaged files and reinstall the application program which is not working properly. 6. Ask the customer to add memory to the PC.
3. There may be conflict with other drivers or programs. 4. When an application program or the printer driver is damaged. 5. When some files related to OS are damaged or virus infected.
6. Insufficient memory.
How to delete the data in the spool manager. In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown. Select the document to be deleted and check delete in the menu. If the job you are deleting is the current job, when you delete the job data that has already been transferred to the machines memory will still be printed. If there is a problem with the machine (out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a time out.
PHASER 3428
09/06
2-29
25 Toner Cartridge Faults RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. This section explains messages on the LCD that are related to the data stored in the EEPROM in the toner cartridge.
Invalid Toner
- Explanation: An invalid toner cartridge is used. - Solution: Install a genuine Xerox toner cartridge.
Toner Low
- Explanation: The amount of toner remaining is less than 10%. The toner cartridge is almost empty or at end of life. - Solution: Install a new toner cartridge, PL 1.
Replace Cartridge
- Explanation: The toner cartridge is empty - Solution: Install a new toner cartridge, PL 1.
2-30
09/06
PHASER 3428
26 Software Faults RAP

WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
26A The machine is not working (1)

Description While Power turned on, the machine is not working in print mode. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the Phaser 3428 as the default printer. 2. Check that the printer cable is directly connected to the machine. Solution 1. Refer the customer to the Phaser 3428 User Guide. 2. If you have other devices that need to share the printer port, try temporarily disconnecting these devices and perhaps even uninstalling their drivers to ensure the machine works by itself. If you are using a USB hub try connecting directly to the back of the PC instead. 3. If the print works that means there are no problems in the machine. If the printing does not work, the machine is faulty and the problem is not due to computer software or driver settings. 4. Check if the connection between PC and printer port is correct. Uninstall the driver, then re-install new drivers. Refer to Xerox.com. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 5. Install a new printer cable. If the problem still persists, check the amount of the remaining toner (refer to GP 4).
3. Print out a demo page, GP 4.
4. Printing is not working in Windows.
5. Check that the PC and the machine are properly connected and that the toner cartridge is installed correctly.
PHASER 3428
09/06
2-31
26B The machine is not working (2)

Description After receiving the print command there is no response at all or print speed is low due to wrong setup of the environment rather than malfunction of the machine itself. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the Phaser 3428 as the default printer. 2. Ensure you have sufficient free hard disk space for the temporary work files created during printing. Solution 1. Refer the customer to the Phaser 3428 User Guide. 2. The message 'insufficient printer memory' means there is a hard disk space problem on the PC, rather than a printer RAM problem. Inform the customer to secure more space on the hard disk. 3. The connection of the cable and printer port is not correct. Check that the cable is properly connected and the parallel port in CMOS is set up correctly. 4. Select SPP(Normal) or ECP LPT Port 5. If the regular font is not printing, the cable or the printer driver may be defective. Turn the PC and machine off, and reboot the system to print again. If not solved, double-click the printer in My Computer. If the regular fonts are not printed this time the cable must be defective. Install a new cable.
3. Printing error occurs even if there is enough space in the hard disk.
4. Set up the parallel port settings in CMOS setup. 5. Reboot the system to print.
2-32
09/06
PHASER 3428
26C Abnormal Printing

Description Printing does not work even after replacing the cable Machine does not work at all or strange fonts are printed. Check and Cause 1. Set up the parallel port settings in CMOS setup. 1. Printer Driver Error. Solution 1. Select SPP(Normal) or ECP LPT Port 1. Ensure that the correct driver is loaded. Use the driver supplied on the CD or downloaded from the Xerox.com. DO NOT use the Microsoft driver supplied with the Windows operating system. If the machine is a GDI printer ensure that ALL OTHER GDI drivers are un-installed as Windows allows only 1 type of driver to be loaded. 2. Inform the customer to secure more space on the hard disk.
2. Error message insufficient memory. (The printing job sometimes stops due to insufficient virtual memory, this is caused by insufficient space on the PC hard disk.)
PHASER 3428
09/06
2-33
2-34
09/06
PHASER 3428
Image Quality
3. Image Quality
IQ 1 Vertical Black Lines and Bands .........................................................................................3-3 IQ 2 Vertical White Line .............................................................................................................3-4 IQ 3 Horizontal Black Band .......................................................................................................3-5 IQ 4 Black/White Spot ...............................................................................................................3-6 IQ 5 Light Image ........................................................................................................................3-7 IQ 6 Dark Image or Black Image ...............................................................................................3-8 IQ 7 Uneven Density .................................................................................................................3-9 IQ 8 Background .....................................................................................................................3-10 IQ 9 Ghost (1) ..........................................................................................................................3-11 IQ 10 Ghost (2) ........................................................................................................................3-12 IQ 11 Ghost (3) ........................................................................................................................3-13 IQ 12 Contamination on the Face of Page ..............................................................................3-14 IQ 13 Contamination on Back of Page ....................................................................................3-15 IQ 14 Blank Page Print out (1) ................................................................................................3-16 IQ 15 Blank Page Print out (2) ................................................................................................3-17 IQ 16 Wrong Print Position.......................................................................................................3-18 IQ 17 Uneven Vertical Lines.....................................................................................................3-19 IQ 18 Periodic Defective Image ...............................................................................................3-20
Phaser 3428
09/06
3-1
Image Quality
3-2
09/06
Phaser 3428
Image Quality
IQ 1 Vertical Black Lines and Bands

Description Straight thin black vertical lines occur on the print. Dark black vertical band occurs on the print.
Check and Cause

1. The transfer roller is deformed. 2. Damaged developer roller or deformed doctor-blade in the toner cartridge, PL 1. 3. Scratched surface of the charge roller in the toner cartridge, PL 1.
Solution
1. Install a new transfer roller, PL 8. 2. Install a new toner cartridge, PL 1 and retest. 3. Install a new toner cartridge, PL 1 and retest.
PHASER 3428
09/06
3-3
Image Quality
IQ 2 Vertical White Line

Description White vertical voids in the image.
Check and Cause

1. Foreign matter, contamination or burr on the edge of the toner cartridge window, PL 1. 2. If the fuser, PL 13 is defective, voids occur periodically at the top of a black image. Check for sharp edges in the paper path that may correspond to the position of the voids. 3. The transfer roller is deformed, PL 8. 4. Contamination of the window or internal lenses of the LSU mirror, PL 1. 5. Contamination of the OPC drum, inside the toner cartridge, PL 1.
Solution
1. Clean the exposure window on the toner cartridge, PL 1. 2. Open the front cover, PL 2 and clean inside the frame assembly, PL 6.
3. Check and install a new transfer roller, PL 8 if necessary. 4. Clean the LSU window with recommended cleaner (IPA). Clean the window with a clean cotton swab. If necessary, install a new LSU, PL 1. 5. Install a new toner cartridge, PL 1.
3-4
09/06
PHASER 3428
Image Quality
IQ 3 Horizontal Black Band

Description Dark or blurry horizontal stripes on print periodically.
Check and Cause

1. Bad contacts between the voltage terminals and the toner cartridge.
Solution
1. Clean all the following parts: MEC-Terminal Assembly, PL 6 Toner Cartridge Contacts, PL 1 Ensure all toner and dust particles are removed. 2. Clean all the gears on the toner cartridge, PL 1. If the problem still persists, replace the Toner Cartridge, PL 1.
2. The rollers used in the image development process may be contaminated. Charge Roller = 37.7mm / 1.48 inches Supply Roller = 44.9mm / 1.77 inches Develop Roller = 35.2mm / 1.38 inches Transfer Roller = 47.1mm / 1.85 inches
PHASER 3428
09/06
3-5
Image Quality
IQ 4 Black/White Spot
Description Dark or blurry black spots occur periodically on the print. White spots occur periodically on the print.
Check and Cause

1. If dark or blurry black spots occur periodically, the rollers in the Developer may be contaminated with foreign matter or paper particles. Charge roller: 37.7 mm (1.48 inches) interval OPC drum: 75.5 mm (3 inches) interval 2. If a black image is partially broken, the transfer voltage is abnormal or the transfer roller's life has expired.
Solution
1. Run Clean Drum, GP 4 several times.
2. Clean all the following parts: Toner cartridge contacts, PL 1 MEC-Terminal Assembly, PL 6 Install new parts as necessary: Toner Cartridge, PL 1. HVPS, PL 1. 3. Install a new transfer roller if the rollers life has expired. 4. (95mm / 3.74 inches repitition):Examine the surface of the OPC drum in the toner cartridge, PL 1, and carefully clean with a soft, lint free cloth. If the problem still persists, Install a new toner cartridge, PL 1.
3. If faded areas or voids occur in a black image at intervals of 95mm, or black spots occur elsewhere, the OPC drum surface is damaged.
3-6
09/06
PHASER 3428
Image Quality
IQ 5 Light Image
Description The printed image is light, with no ghost. Check and Cause
1. Toner Save mode enabled.
Solution
1. Ensure the Toner Save mode is off, GP 4. Check printer and driver settings. 1. Wait 30 minutes after power on before using the machine. 3. Clean the following parts: Toner cartridge contacts, PL 1 MEC-Terminal assembly, PL 6 Clean all dirt from inside the frame assembly, PL 6. 8. Install a new toner cartridge, PL 1. 9. If necessary, install a new HVPS, PL 1.
1. Ambient temperature is below 10C. 3. Bad contact caused by dirty contacts on the toner cartridge.
8. Develop roller is contaminated when the toner has almost depleted. 9. Check the HVPS output using self diagnostic mode, GP 5.
PHASER 3428
09/06
3-7
Image Quality
IQ 6 Dark Image or Black Image

Description The printed image is dark. Check and Cause
1. No charge voltage. 2. Charge voltage fault due to bad contacts between the toner cartridge contacts, PL 1 and MEC-Terminal assembly, PL 6. 3. Check the LSU operation using self diagnostic mode, GP 5.
Solution
1. Check the connection between the Main PBA and HVPS, PL 1. 2. Clean the MEC-Terminal assembly, PL 6 and toner cartridge contacts, PL 1. If the problem still persists, install a new HVPS, PL 1. 3.Install new parts as necessary: LSU, PL 1 Main PBA, PL 1
3-8
09/06
PHASER 3428
Image Quality
IQ 7 Uneven Density
Description Print density is uneven.
Check and Cause

1. The toner level is uneven on the developer roller due to a damaged blade.
Solution
1. Gently shake the toner cartridge, PL 1. If necessary, install a new toner cartridge.
2. The transfer roller, PL 8 is improperly installed. 3. The life of the toner cartridge has expired.
2. Correctly install the transfer roller, PL 8. 3. Install a new toner cartridge, PL 1.
PHASER 3428
09/06
3-9
Image Quality
IQ 8 Background
Description Light or dark background on the print.
Check and Cause

1. The printer has not been in use for a long time and the print coverage is less than 2% per page. 2. Is the vertical movement of the transfer roller smooth? 3. A recycled toner cartridge is being used. 4. The life of the toner cartridge has expired, refer to GP 8. 5. The HVPS, PL 1 maybe defective.
Solution
1. The toner cartridge is designed to print 7K sheets with a 5% image. If 8K sheets are printed with 2% coverage, a background can occur. 2. Clean the bushings on the transfer roller, PL 8. 3. Install a new toner cartridge, PL 1. 4. Install a new toner cartridge, PL 1. 5. Clean the MEC-Terminal assembly, PL 6. If the problem still persists, install a new HVPS, PL 1.
3-10
09/06
PHASER 3428
Image Quality
IQ 9 Ghost (1)
Description Ghost occurs at 75.5 mm (3 inches) intervals on the print. Check and Cause
1. If a ghost image appears at 75.5mm (3 inches) intervals , the OPC drum in the toner cartridge may be contaminated with foreign matter or paper particles. 2. Abnormal low temperature (below 10C). 3. The life of toner cartridge has expired, refer to GP 8. 4. Transfer roller lifetime has expired, refer to GP 8. 5. Bad contacts caused by contamination from toner particles between MECTerminal assembly, PL 6 and the contacts on the toner cartridge, PL 1.
Solution
1. Run Clean Drum, GP 4 several times.
2. Wait about 60 minutes after power on before using the machine. 3. Install a new toner cartridge, PL 1. 4. Check the transfer roller lifetime and if necessary install a new transfer roller, PL 8. 5. Clean the following parts: Toner cartridge contacts, PL 1 MEC-Terminal assembly, PL 6 Install new parts as necessary: HVPS, PL 1 Toner Cartridge, PL 1 6. Clean the HVPS contact terminals. If the problem persists, install a new HVPS, PL 1.
6. Bad contacts caused by contamination from toner particles between MECTerminal assembly, PL 6 and the HVPS contacts, PL 1.
PHASER 3428
09/06
3-11
Image Quality
IQ 10 Ghost (2)
Description Ghost occurs at 75.5 mm (3 inches) intervals of the OPC drum on the print. (When printing on card stock or transparencies using bypass feeder)
Check and Cause

When printing on card stock thicker than normal paper or transparencies such as OHP, higher transfer voltage is required.
Solution
Inform the customer to Select 'Thick Mode' on paper type menu from the software application and after using returning to the original mode is recommended.
3-12
09/06
PHASER 3428
Image Quality
IQ 11 Ghost (3)
Description White ghost occurs in the black image printing at 77.8mm (3.06 inches) or 75.4mm (3.97 inches) intervals.
Check and Cause

1. Fuser contamination
Solution
1. Disassemble the fuser, REP 4 and remove any contamination on the rollers. Clean any contamination from between the thermistor, and the heat roller, PL 13. CAUTION Take care not to deform the rollers.
PHASER 3428
09/06
3-13
Image Quality
IQ 12 Contamination on the Face of Page

Description The background on the face of the printed page is contaminated.
Check and Cause

1. The transfer roller, PL 8 maybe contamInated. 2. Toner leakage due to improperly sealed developer.
Solution
1. Run clean drum, GP 4 several times. 2. Install a new toner cartridge, PL 1.
3-14
09/06
PHASER 3428
Image Quality
IQ 13 Contamination on Back of Page

Description The back of the page is contaminated.
Check and Cause

1. 57mm (2.24 inches): Transfer roller, PL 8, is contaminated. 2. 75.4mm (2.97 inches): Pressure roller, PL 13, is contaminated.
Solution
1. Run clean drum, GP 4 several times. Install a new transfer roller, PL 8 if necessary 2. Disassemble the fuser, REP 4. Clean the heat roller and pressure roller, PL 13. If severely contaminated, install a new transfer roller, PL 8. CAUTION Take care not to deform the rollers.
PHASER 3428
09/06
3-15
Image Quality
IQ 14 Blank Page Print out (1)

Description Blank page is printed. Check and Cause
1. Bad ground contacts in toner cartridge.
Solution
1. Clean the toner cartridge contacts, PL 1 and MEC-Terminal assembly, PL 6.
3-16
09/06
PHASER 3428
Image Quality
IQ 15 Blank Page Print out (2)

Description Blank page is printed. One or several blank pages are printed. When the machine turns on, several blank pages print. Check and Cause
1. Data error. 2. Bad ground contacts in toner cartridge, PL 1. 3. Damaged pick up solenoid, PL 7.
Solution
1. Turn the power off, delete PC data and try printing again. 2. Clean the toner cartridge contacts, PL 1 and MEC-Terminal assembly, PL 6. 3. Check the pickup solenoid operation using Self Diagnostic Mode, GP 5. Install new parts as necessary Pick up solenoid, PL 7 Main PBA, PL 1
PHASER 3428
09/06
3-17
Image Quality
IQ 16 Wrong Print Position

Description Printing begins at the wrong position on the paper.
Check and Cause

1. Check the feed sensor, PL 1 using self diagnostic mode, GP 5.
Solution
1. Check and install a new HVPS, PL 1 if necessary.
3-18
09/06
PHASER 3428
Image Quality
IQ 17 Uneven Vertical Lines

Description When printing, vertical lines are not straight. Check and Cause
1. Check the Toner Cartridge. 2. Check the LSU operation using self diagnostic mode, GP 5.
Solution
1. Install a new toner cartridge, PL 1 if necessary. 2. Check and install new parts as necessary: LSU, PL 1 Main PBA, PL 1
PHASER 3428
09/06
3-19
Image Quality
IQ 18 Periodic Defective Image

If a mark or other printing defect occurs at regular intervals down the page it may be caused by a damaged or contaminated roller. Measure the repetition interval and refer to the table below to identify the roller concerned.
Figure 1 Roller Locations Table 1: Roller measurements

No 1 2 3 4 5 6 7 Roller OPC Drum Charge Roller Supply Roller Developing Roller Transfer Roller Heat Roller Pressure Roller Defective Image 75.5mm (3 inches) 37.7mm (2.48 inches) 44.9mm (1.77 inches) 35.2mm (1.39 inches) 47.1mm (1.85 inches) 77.8 (3.06 inches) 75.4mm (2.97 inches) Typical Defect White spots on a black image or vice versa Black spots Horizontal density band Horizontal density band Contamination Black image and image ghost Black spot on the backside
3-20
09/06
PHASER 3428
Repairs/Adjustments
4. Repairs/Adjustments
REP 1 Front Cover Assembly ....................................................................................................4-3 REP 2 MP Tray Assembly..........................................................................................................4-4 REP 3 Rear Cover Assembly ....................................................................................................4-5 REP 4 Fuser Unit ......................................................................................................................4-6 REP 5 Top Cover ......................................................................................................................4-8 REP 6 OPE Assembly ...............................................................................................................4-9 REP 7 Left Cover and Right Cover ..........................................................................................4-10 REP 8 Shield Controller Assembly...........................................................................................4-12 REP 9 Main Drive Assembly ...................................................................................................4-13 REP 10 Duplex Drive Assembly ..............................................................................................4-14 REP 11 SMPS Shield Assembly .............................................................................................4-15 REP 12 Sub Connection PBA .................................................................................................4-16 REP 13 Fuser Drive Assembly ................................................................................................4-17 REP 14 Main Fan and Duplex Fan.......................................................................................... 4-18 REP 15 Pick up Roller Assembly ............................................................................................4-19 REP 16 Duplex Guide Housing ...............................................................................................4-20 REP 17 HVPS Shield Assembly...............................................................................................4-21 REP 18 Middle Cover Assembly .............................................................................................4-22 REP 19 MP Feeder Assembly .................................................................................................4-22 REP 20 Feed Rollers and Bracket ..........................................................................................4-23 REP 21 Pick up Gear Assembly and Solenoids.......................................................................4-25 REP 22 Exit Roller....................................................................................................................4-26 REP 23 LSU .............................................................................................................................4-27 REP 24 CRUM PBA .................................................................................................................4-27 REP 25 Transfer Roller ............................................................................................................4-28
PHASER 3428
09/06
4-1
Repairs/Adjustments
4-2
09/06
PHASER 3428
Repairs/Adjustments
REP 1 Front Cover Assembly

Parts list on PL 3
WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the second tray if necessary. 2. Remove the cassette tray, Figure 1.
4. If necessary, remove the toner cartridge, Figure 3.
Figure 3 5. Gently flex the front cover assembly hinges in the direction of the arrows and remove the front cover assembly, Figure 4.
Figure 1 3. Open the front cover assembly, Figure 2.
Figure 4
Figure 2
PHASER 3428
09/06
4-3
Repairs/Adjustments
REP 2 MP Tray Assembly

Parts list on PL 3 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Open the MP tray assembly, Figure 1.
2. Unhinge the MP tray assembly by gently flexing the hinges in the direction of the arrows, Figure 2.
Figure 2 3. Gently flex the MP tray assembly in the direction of the arrows and remove the MP tray assembly, Figure 3.
Figure 1
Figure 3
4-4
09/06
PHASER 3428
Repairs/Adjustments
REP 3 Rear Cover Assembly

Parts list on PL 4 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the duplex unit, Figure 1.
3. To remove the rear cover casing, release the stopper strap in the direction of the arrow, Figure 3.
Figure 3 4. Gently flex the rear cover casing in the direction of the arrows and remove it from the rear cover, Figure 4.
Figure 1 2. Remove 4 screws, then the rear cover assembly, Figure 2.
Figure 4
Figure 2
PHASER 3428 09/06 4-5
Repairs/Adjustments
REP 4 Fuser Unit

Parts list on PL 13 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the rear cover assembly (refer to REP 3). 2. Remove 4 screws, then the fuser unit, Figure 1.
3. Release the CON harness and the REC harness from the thermostat. Remove 3 screws, then the thermostat, Figure 2.
Figure 2 4. To remove the halogen lamp, release the REC harness and CON harness from both sides of the fuser. Remove 2 screws, then slide the halogen lamp out of the fuser, Figure 3.
Figure 1
Figure 3
4-6
09/06
PHASER 3428
Repairs/Adjustments
5. Remove 2 screws, then the fuser harness connector, Figure 4.
7. Remove 3 screws, then the idle gear bracket, Figure 6.
Figure 4 6. Disconnect the thermistor harness from the fuser harness connector. Remove one screw, then the thermistor, Figure 5.
Figure 6 8. Remove three screws. Release the fuser cover from the fuser frame, Figure 7.
Figure 5
Figure 7
PHASER 3428
09/06
4-7
Repairs/Adjustments
9. Remove the fuser gear, the left heat roller bush, the right heat roller bush then the heat roller, Figure 8.
REP 5 Top Cover

Parts list on PL 2 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the front cover assembly (refer to REP 1). 2. Remove the rear cover assembly (refer to REP 3). 3. Remove 4 screws, then the top cover, Figure 1.
Figure 8 10. Remove 4 E-clips, the left jam link lever, the right jam link lever and 2 jam link holders, Figure 9.
Figure 1
Figure 9 11. Remove the pressure roller, PL 13.
4-8
09/06
PHASER 3428
Repairs/Adjustments
4. Gently flex the top cover in the direction of the arrow then disconnect the OPE harness. Remove the top cover, Figure 2.
REP 6 OPE Assembly

Parts list on PL 5 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the top cover (refer to REP 5). 2. Using a flat bladed screwdriver, carefully release 2 hooks securing the OPE assembly which is located underneath the top cover, Figure 1.
Figure 2
Figure 1
PHASER 3428
09/06
4-9
Repairs/Adjustments
3. Disconnect the OPE harness, then remove the OPE assembly, Figure 2.
REP 7 Left Cover and Right Cover

Parts list on PL 2 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the front cover assembly (refer to REP 1). 2. Remove the rear cover assembly (refer to REP 3). 3. Remove the top cover (refer to REP 5). 1. Remove 1 screw, Figure 1.
Figure 2 4. Remove 6 screws, then the OPE cover. Release the LCD status lens and keys from the OPE cover, Figure 3.
Figure 3
Figure 1
4-10
09/06
PHASER 3428
Repairs/Adjustments
2. Gently flex the right cover in the direction of the arrows and remove it, Figure 2 CAUTION Be careful not to damage the hooks when removing the right cover. .
4. Gently flex the left cover in the direction of the arrows and remove it, Figure 4. CAUTION Be careful not to damage the hooks when removing the left cover.
Figure 2 3. Remove 1 screw, Figure 3.
Figure 4 5. If necessary, remove the DIMM cover in the direction of the arrows, Figure 5.
Figure 3
Figure 5
PHASER 3428
09/06
4-11
Repairs/Adjustments
REP 8 Shield Controller Assembly

Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the left cover (refer to REP 7). 2. Disconnect all connectors from the main PBA, Figure 1.
3. Remove 3 screws, then the shield controller assembly, Figure 2.
Figure 2 4. Remove 5 screws, then the controller shield, insulator sheet and main PBA, Figure 3.
Figure 1
Figure 3
4-12
09/06
PHASER 3428
Repairs/Adjustments
REP 9 Main Drive Assembly

Parts list on PL 10 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the left cover (refer to REP 7). 2. Remove the shield controller assembly (refer to REP 8). 3. Remove 5 screws, then the main drive assembly, Figure 1.
4. Remove 4 screws, then the step motor assembly, Figure 2.
Figure 2
Figure 1 Note: When refitting the main drive assembly, tighten the screws in the reverse order they are numbered.
PHASER 3428
09/06
4-13
Repairs/Adjustments
REP 10 Duplex Drive Assembly

Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the right cover (refer to REP 7). 2. Disconnect CON 5 from the sub connection PBA. Remove 3 screws, then the duplex drive assembly, Figure 1.
3. Remove 2 screws, then the duplex motor, Figure 2.
Figure 2
Figure 1
4-14
09/06
PHASER 3428
Repairs/Adjustments
REP 11 SMPS Shield Assembly

Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the right cover (refer to REP 7) 2. Remove the duplex drive assembly (refer to REP 10). 3. Disconnect CON 2 and CON 3 from the SMPS, Figure 1.
4. Remove 3 screws, then the SMPS shield assembly, Figure 2.
Figure 2 5. Disconnect the AC inlet connector, PL 1. 6. Remove 4 screws, then the SMPS, Figure 3.
Figure 1
Figure 3
PHASER 3428
09/06
4-15
Repairs/Adjustments
REP 12 Sub Connection PBA

Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the right cover (refer to REP 7) 2. Disconnect all connectors from the sub connection PBA, Figure 1.
3. Remove 2 screws, then the sub connection PBA, Figure 2.
Figure 2
Figure 1
4-16
09/06
PHASER 3428
Repairs/Adjustments
REP 13 Fuser Drive Assembly

Parts list on PL 11 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the right cover (refer to REP 7). 2. Disconnect CN 2 from the sub connection PBA, Figure 1.
3. Remove 3 screws, then the Fuser Drive Assembly, Figure 2.
Figure 2 4. Remove 2 screws, then the fuser step motor, Figure 3.
Figure 1
Figure 3
PHASER 3428
09/06
4-17
Repairs/Adjustments
REP 14 Main Fan and Duplex Fan

Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the right cover (refer to REP 7). 2. Disconnect CN 2 and CN 5 from the subconnection PBA.
3. Remove 2 screws, then remove the main fan and duplex fan, Figure 2.
Figure 2
Figure 1
4-18
09/06
PHASER 3428
Repairs/Adjustments
REP 15 Pick up Roller Assembly

Parts list on PL 7 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the cassette tray. 2. Release the pick up roller assembly catch and slide the pick up roller assembly from left to right, Figure 1.
3. Release the e-clip and slide the shaft from left to right. Release the cam catch and slide it out. Remove the bush, then the shaft, Figure 2.
Figure 2
Figure 1
PHASER 3428
09/06
4-19
Repairs/Adjustments
REP 16 Duplex Guide Housing

Parts list on PL 7 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the pick up roller assembly (refer to REP 15). 2. Remove 2 screws, Figure 1.
3. Disconnect the T1 paper empty sensor then remove the duplex guide housing, Figure 2.
Figure 2 4. Remove the feed roller, Figure 3.
Figure 1 Figure 3
4-20
09/06
PHASER 3428
Repairs/Adjustments
REP 17 HVPS Shield Assembly

Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the pick up roller assembly (refer to REP 15) 2. Remove the duplex guide housing (refer to REP 16). 3. Remove 8 screws, Figure 1.
4. Disconnect all connectors then remove the HVPS shield assembly, Figure 2.
Figure 2 5. Remove 3 screws, then the HVPS, Figure 3.
Figure 1
Figure 3
PHASER 3428
09/06
4-21
Repairs/Adjustments
REP 18 Middle Cover Assembly

Parts list on PL 2 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the top cover (refer to REP 5). 2. Remove the left cover and right cover (refer to REP 7). 3. Remove 6 screws. Release 2 hooks located in the centre of the middle cover assembly. Remove the middle cover assembly, Figure 1.
REP 19 MP Feeder Assembly

Parts list on PL 9 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the middle cover assembly. (Refer to REP 18) 2. Remove 4 screws, then the MP feeder assembly, Figure 1.
Figure 1
Figure 1
4-22
09/06
PHASER 3428
Repairs/Adjustments
3. Release the pick up catch and slide it to the left. Slide both pick up idles apart and release the MP pickup assembly, Figure 2
REP 20 Feed Rollers and Bracket

Parts list on PL 7 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the pick up roller assembly (refer to REP 15). 2. Remove the duplex guide housing (refer to REP 16). 3. Remove the middle cover assembly (refer to REP 18). 4. Remove the MP feeder assembly (refer to REP 19) 5. Remove 2 screws, then 2 guide plates, Figure 1.
Figure 2
Figure 1
PHASER 3428
09/06
4-23
Repairs/Adjustments
6. Remove the feed idle shaft, 2 bushes and 2 springs, Figure 2.
8. Remove 3 screws, then the feed bracket unit and the feed 2 shaft, Figure 4.
Figure 2 7. Remove the e-clip, then the feed 2 gear, Figure 3.
Figure 4 9. Remove e-clips and gears as necessary, Figure 5.
Figure 5 Figure 3
4-24
09/06
PHASER 3428
Repairs/Adjustments
10. Remove the clutch unit, Figure 6.
REP 21 Pick up Gear Assembly and Solenoids

Parts list on PL 7 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the duplex guide housing (refer to REP 16). 2. Remove the feed bracket unit (refer to REP 20). 3. Remove the pick up gear assembly and pick up gear shaft, Figure 1.
Figure 6 11. Remove the feed 1 roller, Figure 7.
Figure 1
Figure 7
PHASER 3428
09/06
4-25
Repairs/Adjustments
4. Remove 2 screws, then the pick up solenoid and feed solenoid, Figure 2.
REP 22 Exit Roller

Parts list on PL 8 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the top cover (refer to REP 5). 2. Remove the left cover and right cover cover (refer to REP 7) 3. Remove the fuser drive assembly (refer to REP 13). 4. Remove the exit gear, bearings, exit roller then the exit roller rack, Figure 1.
Figure 2
Figure 1
4-26
09/06
PHASER 3428
Repairs/Adjustments
REP 23 LSU
Parts list on PL 1 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the top cover (refer to REP 5). 2. Remove the left cover and right cover (refer to REP 7). 3. Remove 4 screws then the LSU, Figure 1.
REP 24 CRUM PBA

Parts list on PL 8 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the top cover (refer to REP 5). 2. Remove the left cover and right cover (refer to REP 7). 3. Remove the LSU (refer to REP 23). 4. Remove 1 screw, then the CRUM PBA. Remove the terminal, Figure 1.
Figure 1
Figure 1
PHASER 3428
09/06
4-27
Repairs/Adjustments
REP 25 Transfer Roller

Parts list on PL 8 WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Remove the top cover (refer to REP 5). 2. Remove the left cover and right cover (refer to REP 7). 3. Remove the LSU (refer to REP 23). 4. Remove 3 screws, then the earth transfer plate, Figure 1.
5. Remove the PTL holder, Figure 2.
Figure 2 6. Remove the transfer roller from the TR holder, Figure 3.
Figure 1
Figure 3 Note: Handle the transfer roller carefully from both ends to avoid contamination of the sponge. Contamination of the transfer roller can cause malfunctions.
4-28
09/06
PHASER 3428
Spare Parts List
5. Spare Parts List

PL 1 Main Assembly ..................................................................................................................5-2 PL 2 Cover Assembly ................................................................................................................5-4 PL 3 Front Cover Assembly ......................................................................................................5-6 PL 4 Rear Cover Assembly .......................................................................................................5-8 PL 5 OPE Assembly ................................................................................................................5-10 PL 6 Frame Assembly (1/3) .....................................................................................................5-12 PL 7 Frame Assembly (2/3) .....................................................................................................5-14 PL 8 Frame Assembly (3/3) .....................................................................................................5-16 PL 9 MP Feeder Assembly ......................................................................................................5-18 PL 10 Main Drive Assembly ....................................................................................................5-20 PL 11 Fuser Drive Assembly ...................................................................................................5-22 PL 12 Duplex Unit ...................................................................................................................5-24 PL 13 Fuser Unit ......................................................................................................................5-26 PL 14 Cassette Tray ................................................................................................................5-28 PL 15 Common Hardware & General Service Items ...............................................................5-30
PHASER 3428
09/06
5-1
Spare Parts List
PL 1 Main Assembly
5-2
09/06
PHASER 3428
Spare Parts List
PL 1 Main Assembly
Item
0 1 1 2 3 4 4-1 4-1 4-2 4-3 4-4 5 5 6 7 8 9 9-1 9-2 9-3 9-3 10 11 12 13 14 15 16 17 18 18-1 18-2 18-3 19 20 21 22 23 24 25
Part Number
Description
PHASER 3428 FRAME ASSEMBLY (220V) FRAME ASSEMBLY (110V) MAIN DRIVE ASSEMBLY MP FEEDER ASSEMBLY SMPS SHIELD ASSEMBLY SMPS (220V) SMPS (110V) SMPS SHIELD AC INLET CONNECTOR INSULATOR SHEET CBF-POWER CORD (220V) CBF-POWER CORD (110V) MAIN FAN DUPLEX FAN FUSER DRIVE ASSEMBLY SHIELD CONTROLLER ASSEMBLY CONTROLLER SHIELD INSULATOR SHEET MAIN PBA (3428/D) MAIN PBA (3428/DN) CBF HARNESS-SMPS CBF HARNESS-ENGINE CBF HARNESS-LCD_OPE NOT USED LSU COVERS TONER CARTRIDGE CASSETTE TRAY HVPS SHIELD ASSEMBLY HVPS SHIELD INSULATOR SHEET HVPS CBF HARNESS-PAPER EMP CBF-HARNESS-EXIT MTR CBF HARNESS-MAIN MTR DUPLEX UNIT CABLE CLAMP SUB CONNECTION PBA DUPLEX DRIVE ASSEMBLY
Remark
REFER TO PL 6, ITEM 0 REFER TO PL 6, ITEM 0 REFER TO PL 10, ITEM 0 REFER TO PL 9, ITEM 0 REP 11
105N02118 105N02119
105N02072 117N01769 127N07328 127N07485
REP 14 REP 14 REP 8
140N63217 140N63218
122N00259
REP 23 REFER TO PL 2, ITEM 0 REFER TO PL 14, ITEM 0 REP 17
105N02120
REFER TO PL 12, ITEM 0 REP 12 REP 10
PHASER 3428
09/06
5-3
Spare Parts List
PL 2 Cover Assembly
5-4
09/06
PHASER 3428
Spare Parts List
PL 2 Cover Assembly
Item
0 1 1-1 1-2 1-3 2 2-1 2-2 2-3 3 4 4-1 4-2 5 6 7
Part Number
COVERS
Description
MIDDLE COVER ASSEMBLY MIDDLE COVER PMO-M-SUB ACTUATOR CAP-M_SUB ACTUATOR TOP COVER COVER-M_TOP PMO-STACKER RX PMO-SUB STACKER FRONT COVER ASSEMBLY LEFT COVER PBA COVER DIMM COVER RIGHT COVER REAR COVER ASSEMBLY OPE COVER REP 7 REP 5 REP 18
Remark
REFER TO PL 3, ITEM 0 REP 7
REF PL 4, ITEM 0 REF PL 5. ITEM 1
PHASER 3428
09/06
5-5
Spare Parts List
PL 3 Front Cover Assembly
5-6
09/06
PHASER 3428
Spare Parts List
PL 3 Front Cover Assembly

Item
0 1 2 3 4 5 5-1 5-2 5-3 5-4 5-5 5-6 5-7
Part Number
FRONT COVER HOLDER-M_LOCKER SPRING ETC-CIS(C2) KNOB-M_LOCKER MP TRAY ASSEMBLY
Description
FRONT COVER ASSEMBLY REP 1
Remark
REP 2
TRAY-M-ASF_INPUT LOWER HINGE TRAY-M-ASF_INPUT UPPER GEAR PINION MANUAL PAPER GUIDE RIGHT MANUAL PAPER GUIDE LEFT TRAY-M-ASF_EXTENSION
PHASER 3428
09/06
5-7
Spare Parts List
PL 4 Rear Cover Assembly
5-8
09/06
PHASER 3428
Spare Parts List
PL 4 Rear Cover Assembly

Item
0 1 2 3 4 5
Part Number
REAR COVER ASSEMBLY REAR COVER REAR COVER CASING REAR COVER STACKER FUSER OUTPUT GUIDE STOPPER STRAP
Description
REP 3
Remark
PHASER 3428
09/06
5-9
Spare Parts List
PL 5 OPE Assembly
5-10
09/06
PHASER 3428
Spare Parts List
PL 5 OPE Assembly
Item
0 1 2 3 4 5 6 7
Part Number
OPE ASSEMBLY OPE COVER LCD WINDOW SHEET KEY PAD MAIN KEY-M_MENU KEY-M_BUTTON OPE INLAY LCD PBA
Description
REP 6
Remark
PHASER 3428
09/06
5-11
Spare Parts List
PL 6 Frame Assembly (1/3)
5-12
09/06
PHASER 3428
Spare Parts List
PL 6 Frame Assembly
Item
0 0 1 2 3 4 5 6 7 8 9 9-1 9-2 10 11 12 13 14 15 16 17 17 18 19 20 21 22 23 24 25 26 27 28 29
Part Number
Description
FRAME ASSEMBLY (220V) FRAME ASSEMBLY (110V) FRAME-M BASE SPRING ETC-GUIDE DEVE PMO-LOCKER CST TR HOLDER GROUND-P-FUSER GROUND-P-MOTOR FUSER GROUND-P-SHIELD SMPS GROUND-P-GUIDE TR MEC-TERMINAL ASSEMBLY SPRING ETC-HV APOLLO IPR TERMINAL TERMINAL-P-HV CR HOUSING-M_TERMINAL SUB-CONNECTION PBA PBA-ACTUATOR CVR OPEN GUIDE-TR RIB PLATE-E_SAW GUIDE-P-TR ELA UNIT-FUSER 220V ELA UNIT-FUSER 110V FOOT-BACK CABLE CLAMP SPRING ETC-GUIDE DEVE SPRING-TS HOLDER-M_ACT REGI REG SENSOR ACTUATOR DUPLEX SENSOR ACTUATOR HOLDER-M_ACT FEED SPRING TS FEED SENSOR ACTUATOR PMO PLATE GUIDE DEV L PMO PLATE GUIDE DEV R
Remark
REFER TO PL 13, ITEM 0 REFER TO PL 13, ITEM 0
PHASER 3428
09/06
5-13
Spare Parts List
5-14
09/06
PHASER 3428
Spare Parts List
PL 7 Frame Assembly
Item
1 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-9-1 1-9-2 1-9-3 1-10 1-11 1-12 2 2-1 2-2 2-3 2-4 2-5 3 3-1 3-2 3-3 3-4 3-5 3-6 4 5 6 6-1 6-2 6-3 7 8 9 10 11 12 13 14 15 16 17 18 19 022N02080 005N01031 022N02292 022N02293
Part Number
Description
DUPLEX GUIDE HOUSING GUIDE-M_FRONT DUPLEX T1 PAPER EMPTY SENSOR ACTUATOR T1 PAPER EMPTY SENSOR SHEET-GUIDE DUP_OUT SHEET GUIDE FRONT DU FEED ROLLER PMO BUSHING FEED FIXER-M_E RING 4PI PICK UP ROLLER ASSEMBLY ROLLER-IDLE PICK UP HOUSING-M_PICK UP ROLLER-PICK UP SHAFT-PICK UP CAM CATCH E-CLIP CLUTCH UNIT SHAFT-FEED PMO-HUB CLUTCH SPRING-TA PMO-COLLAR_SPRING GEAR-FEED 1 FEED BRACKET UNIT BRACKET-P-FEED T2 IDLE GEAR E-CLIP RETARD GEAR IDLE GEAR E-CLIP FEED 2 GEAR E-CLIP PICK UP GEAR ASSEMBLY GEAR-PICK UP_INNER GEAR-PICK UP_OUTER SPRING-CS PMO-BUSHING FEED FEED 1 ROLLER FEED 2 SHAFT PICK UP GEAR SHAFT PMO-LOCKER CST SPRING-TS CAM-M-PICK_UP RING-CS PICK UP SOLENOID FEED SOLENOID GROUND P DRIVE GROUND P PUSH BUSHING GROUND P DRIVE 2 REP 21 REP 21 REP 20 REP 21 REP 15 REP 16
Remark
PHASER 3428
09/06
5-15
Spare Parts List
5-16
09/06
PHASER 3428
Spare Parts List
PL 8 Frame Assembly
Item
1 2 3 4 5 6 7 8 9 10 10-1 10-2 10-3 10-4 11 12 13 14 15 16 17 18 19 20 21 21-1 21-2 002N02628 022N02081
Part Number
FRAME-M EXIT SHAFT-FEED IDLE BUSH-M-FEED IDLE GROUND-P-SHIELD TERMINAL-P_CRUM BEARING EXIT ROLLER EXIT GEAR CRUM PBA EXIT ROLLER RACK PMO-ROLLER FD R PMO-ROLLER FD F PMO-HOLDER EXIT ROLL
Description
Remark
REP 22 REP 24
SPRING ETC-EXIT ROLL FD FUSER_HVPS CON SPRING ETC-TR GUIDE PLATES PTL HOLDER EARTH TRANSFER PLATE SPRING ETC-TR L HAWK BUSH-M-TR L PMO-BUSHING_TR(L) GROUND-P-EARTH TR CBF HARNESS-LSU S/W TRANSFER ROLLER FOAM ROLL TRANSFER ROLLER GEAR REP 25
PHASER 3428
09/06
5-17
Spare Parts List
PL 9 MP Feeder Assembly
5-18
09/06
PHASER 3428
Spare Parts List
PL 9 MP Feeder Assembly
Item
0 1 2 2-1 2-2 2-3 2-4 2-5 2-6 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 17-1 17-2 17-3 18 19 20 21 22 23 24 25 26 27 130N01366 019N00742 121N01075
Part Number
002N02627 MP FEEDER ASSEMBLY FEEDER FRAME IDLE FEEDER ASSEMBLY IDLE FEED HOLDER LOWER IDLE SPRING IDLE SHAFT HOLDER IDLE FEED ROLLER IDLE FEED SHAFT IDLE FEED COVER GUIDE SHEET IDLE GEAR 23 MP SOLENOID HOLDER PAD FRICTION PAD EXIT ROLL SPRING KNOCK UP PLATE CAM ROLLER CASSETTE PAD SPRING SENSOR HOLDER MP EMPTY SENSOR
Description
REP 19
Remark
MP EMPTY SENSOR ACTUATOR SENSOR HARNESS MP PICK UP ASSEMBLY MP PICK UP RUBBER MP PICK UP HOUSING MP PICK UP BRACKET MP GEAR HOLDER SPRING MP GEAR HOLDER PICK UP CAM PICK UP SHAFT PICK UP CATCH PICK UP IDLE PICK UP SHAFT SUPPORT PICK UP BUSH MP BRACKET
PHASER 3428
09/06
5-19
Spare Parts List
PL 10 Main Drive Assembly
5-20
09/06
PHASER 3428
Spare Parts List
PL 10 Main Drive Assembly

Item
0 1 2 3 3-1 3-2 4 5 6 7
Part Number
007N01561 MAIN DRIVE ASSEMBLY
Description
REP 9 DRIVE ASSEMBLY BRACKET GEAR RDCN STEP MOTOR ASSEMBLY MAIN MOTOR BRACKET STEP MOTOR CABLE CLAMP DRV GEAR 113/33 FEED GEAR RDCN 55/18 WASHER-PLAIN
Remark
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Spare Parts List
PL 11 Fuser Drive Assembly
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Spare Parts List
PL 11 Fuser Drive Assembly

Item
0 1 2 3 4 5 6 7 8 9
Part Number
FUSER DRIVE BRACKET FUSER STEP MOTOR EXIT RDCN 87/24 GEAR E-CLIP E-CLIP
Description
FUSER DRIVE ASSEMBLY REP 13
Remark
FUSER RDCN IN 95 GEAR RDCN FUSER OUT GEAR HUB CLUTCH FUSER IDLE FR GEAR
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09/06
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Spare Parts List
PL 12 Duplex Unit
5-24
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Spare Parts List
PL 12 Duplex Unit
Item
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Part Number
DUPLEX UNIT
Description
DUPLEX CASSETTE FRAME EXTENSION GUIDE COVER SHAFT HOLDER ROLLER PULLEY GEAR SHAFT PULLEY COVER PULLEY SPRING GUIDE SUB-ASSEMBLY SPRING_CS WASHER GUIDE ROLLER GUIDE SHAFT
Remark
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09/06
5-25
Spare Parts List
PL 13 Fuser Unit
5-26
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Spare Parts List
PL 13 Fuser Unit
Item
0 0 1 2 3 4 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 022N02294 022N02295 130N01489 130N01490 122N00261 122N00260
Part Number
126N00266 126N00265 FUSER UNIT 220V FUSER UNIT 110V FUSER COVER THERMISTOR THERMOSTAT HALOGEN LAMP 220V HALOGEN LAMP 110V E-CLIP E-CLIP SPRING-TS SPRING-CS ACTUATOR SPRING
Description
REP 4 REP 4
Remark
FINGER STRIPPER SPRING FUSER HARNESS CONNECTOR REC HARNESS IDLE ROLLER HOLDER LEFT JAM LINK LEVER RIGHT JAM LINK LEVER CAP FUSER FRAME INPUT GUIDE HEAT ROLLER LEFT BUSH HEAT ROLLER RIGHT BUSH EXIT F/UP SHAFT IDLE 23 GEAR IDLE 33 GEAR JAM LINK HOLDER HEAT ROLLER GEAR HEAT ROLLER PRESSURE ROLLER PRESSURE BEARING EXIT GEAR IDLE F/UP PMO BUSHING TX EXIT SENSOR ACTUATOR ANTISTATIC BRUSH STRIPPER FINGER RUBBER EXIT_F/UP PEX ROLLER F/UP IDLE UPPER ROLLER REAR GUIDE IDLE GEAR BRACKET SPRING-ES ELECTRODE REAR GUIDE SPRING COVER
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Spare Parts List
PL 14 Cassette Tray
5-28
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Spare Parts List
PL 14 Cassette Tray
Item
0 1 2 3 4 4-1 4-2 4-3 4-4 5 6 7 8 9 10 11 12 13 14 15 16 019N00742
Part Number
050N00503 CASSETTE TRAY LEFT PAPER GUIDE RIGHT PAPER GUIDE GEAR-PINION HOLDER PAD UNIT HOLDER PAD HOLDER PAD SHEET PLATE PAD FRICTION PAD
Description
Remark
HOLDER PAD UNIT SPRING KNOCK_UP PLATE SPRING-CS CASSETTE PAD KNOCK_UP CAM CASSETTE FRAME EXTENSION GUIDE PAPER LENGTH GUIDE PLATE LOCKER CATCH LOCKER CATCH SPRING FRONT CASSETTE COVER CASSETTE INDICATOR
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09/06
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Spare Parts List
PL 15 Common Hardware & General Service Items

PL 15 Common Hardware & General Service Items
Item Part Number
117N01313 301N23340 USB CABLE PRINTER DRIVER (CD-ROM)
Description
Remark
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General Procedures / Information
6. General Procedures/Information
GP 1 Product Specifications ......................................................................................................6-3 GP 2 System Overview .............................................................................................................6-6 GP 3 Operation Panel Overview .............................................................................................6-23 GP 4 User Menu ......................................................................................................................6-24 GP 5 Self Diagnostic Mode .....................................................................................................6-28 GP 6 Clearing Paper Jams ......................................................................................................6-30 GP 7 Downloading and Resetting Firmware ...........................................................................6-39 GP 8 Consumables and Replacement Parts............................................................................6-40 GP 9 Tools ..............................................................................................................................6-41 GP 10 Acronyms and Abbreviations .......................................................................................6-42 GP 11 Selecting Printer Locations ..........................................................................................6-44 GP 12 Sample Test Pattern ....................................................................................................6-45 GP 13 Restriction of Hazardous Substances (RoHS) ..............................................................6-46 GP 14 Service Log ..................................................................................................................6-47
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General Procedures / Information
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General Procedures and Information
GP 1 Product Specifications
General Specifications
Table 1: General Specifications
Item Engine Speed Warmup time FPOT Simplex Duplex From Sleep Mode From Ready Status From Idle Status From Cold Boot Gross Net Phaser 3428/D Phaser 3428/DN 28ppm-A4 (30ppm-Letter) 17ppm-A4 (18ppm-Letter) Less than 20 sec, Cold warm up rime:23sec Less than 8.5sec Less than 28.5 sec Less than 31.5 sec Up to 1200 x 1200 dpi effective output 15kg(33.1lb) 15.5kg(34.12lb) 11.7kg(25.8lb) 12.2kg(26.9lb) 497 x 612 x 422mm (19.6 x 24.1 x 16.6 inches)
Resolution Weight Dimensions (W X D X H)
Controller and Firmware Specifications

Table 2: Controller and Firmware Specifications
Item Processor Memory Printer Language Supporting OS Wired Network Interface Protocol Parallel USB Wired Network LCD LED Std. Max Phaser 3428/D Phaser 3428/DN 400 MHz 32Mb 64Mb 288Mb 320Mb PCL6, IBM ProPrinter, EPSON PostScript3, PCL6, IBM ProPrinter, EPSON Windows 95/98/ME/NT 4.0/ Windows 95/98/ME/NT 4.0/ 2000/XP/2003 2000/XP/2003 Mac 8.6-9.2 / 10.1-10.4 External:SPX/IPX, TCP/IP,SNMP, HTTP 1.1 IEEE 1284 USB 2.0 N/A 10/100 Base TX (Internal) 2 x 16 Characters without backlight 3 (Status, Toner Save, N-Up)
User Interface
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Paper Handling Specifications

Table 3: Paper Handling Specifications
Item Feeding Method Feeding Standard Standard Capacity Max. Capacity Printing Multi-purpose tray Capacity Media sizes Media type Media weight Standard Cassette Tray Capacity Media Sizes Media types Media weight Optional Cassette Tray Capacity Media sizes Media types Media weight Output Stacking Capacity Duplex Media sizes Media types Media weight Phaser 3428/D Phaser 3428/DN Universal Cassette Centre Loading Cassette Tray - 250 sheets @ 80 gsm Multi-purpose Tray - 50 sheets @ 80 gsm 550 sheets 216 x 356mm (8.5 x 14 inches) 76 x 127mm (3.0 x 5.0 inches) 50 sheets @ 80 gsm A4, A5, A6, letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5, 3 x 5, Monarch, No.10, DL, C5, C6 Plain paper, Transparency, Envelope, Labels, Post card, Card stock 16-43lb (60-163 gsm) 250 sheets @ 80 gsm A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5 Plain paper 16-24lb (60-90 gsm) 250 sheets @ 80 gsm A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5 Plain paper 16-24lb (60-90 gsm) Face-Down Face-Up 150 sheets @ 80 gsm 1 sheet @ 80 gsm A4, Letter, Legal, Folio, Oficio Plain paper 20-24lb (75 to 90 gsm)
Max. Size Min. Size
Consumables Specifications
Table 4: Consumables Specifications
Item Yield Toner Cartridge Drum Phaser 3428/D Phaser 3428/DN 4,000 pages @ ISO 19752 5% coverage (Standard 4,000 pages, High Yield 8000 pages) 12,000 sheets
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Reliability and Service

Table 5: Reliability and Service
Item Printing volume (SET AMPV) Max Monthly Duty MTTR SET Life cycle RDS Phaser 3428/D Phaser 3428/DN 9,200 sheets in total / 767 sheets per year / 38 sheets per month / 100,000 sheets 100,000 sheets 250,000 sheets or 5 years (whichever comes first) Yes Yes
Comm. Mode Operation
Environment
Table 6: Environment
Item Acoustic Noise Level Printing Standby Sleep Ready AVG. Max/Peak Sleep/Power off Phaser 3428/D Phaser 3428/DN Less than 54.0 dB Less than 39.0 dB Background level Less than 150W Less than 400 W Less than 900W Less than 11W
Power Consumption
Upgradable Options and CRU Information

Table 7: Upgradable Options and CRU Information
Item Memory Upgradable Quantity Upgradable Memory Slot Upgradable Memory Type Upgradable Memory Unit Phaser 3428/D Phaser 3428/DN 32 Mb, 64 Mb, 128 Mb, 256 Mb 1 ea 100 Pin SDRAM DIMM 32 MB, 64 MB, 128 MB, 256 MB 250 sheets Transfer Roller: 70,000 pages Fuser Unit: 80,000 pages Pick-up Roller: 150,000 pages
Second Cassette Tray Capacity Service Service Item Lifespan
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GP 2 System Overview
Printing Path
Figure 1 Printing Path
Mechanical Components Specifications

Frame Material: PC + ABS V0 NH-1000T Weight: 1.0kg Paper Feed Paper Separation Method (while feeding): Friction Pads (Cassette Tray and MP Feeder) Paper separating pad material: NBB 52 = 0.8 -1.2 Separating pad pressure:150gf Driver type: Main motor gearing Pick up roller driver: Solenoid activated Pick up roller rubber material: EPDM + IR =1.6 or more Paper present sensor type: Photo Sensor Paper size sensor: None
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Feed roller velocity: Cassette Tray: 127.56 183.79mm/sec. Frame: 126.07 181.64mm/sec. Feed Roller Material: Cassette Tray: EPDM p12.1mm Frame: EPDM p14.2mm Feed Roller Driver: Solenoid activated
Transfer The transfer process is carried out by the PTL(pre-transfer lamp) and Transfer Roller. The PTL sends a light to the OPC drum which charges the drum surface with a low current. This improves the transfer efficiency. The transfer roller then transfers toner from the OPC drum to paper. Velocity: 184.25mm/sec (Drum Velocity X 102.53%) TR Voltage: +1.3KV + 5% (based on 200, in accordance with media area) -1.20KV+10% (during cleaning) Transfer Trigger Current: 6.5 A + 5% Transfer Efficiency: 85% or more (All environment: preferable media) Voltage System: Voltage PWM Control System Transfer Roller Material: NBR FOAM ROLL Structure: Mono layer Resistance: 3E +07 ~ 8E +07 ohm (N/N) Hardness: 40 +/-3% (ASKER-C) Valid length: 224.2 +0.5/-0mm OD:p15.0 + 0.5mm Shaft Material: SUM -24L + Non-electrolysis Ni. Coating Life Span: Over 70,000 sheets (in 15~30C) Drive Assembly The main motor assembly drives the cassette tray, MP feeder and toner cartridge. The exit motor assembly drives the fuser, exit roller and the initial duplex feeding The duplex motor assembly drives the duplex feeder Motors Spec: BLDC 55 + PM 49 Motor (2-2 Bipolar) + PM 42 Motor (2-2 Bipolar) Pull out torque BLDC 55: 1350 gf. cm (based on actual value) or more (1342rpm, 1.2A(rms)) PM 49: 1600 gf. cm (based on actual value) or more (714pps, 1.1A(rms)) PM 42: 600 gf. cm (based on actual value) or more (925pps, 0.9A(rms)) TORQUE MARGIN (Tp/0 Tsys): BLDC 55: 1350/1047 gf. cm = 1.29 PM 49: 1600/809 gf. cm = 1.97 PM 42: 600/210 gf. cm = 2.85
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Driving Frequency: BLDC 55: 1342.6 rpm(1007 Clock) PM 49: 892.5 rpm(714 pps) PM 42: 1156.25 rpm(925 pps) It is a power delivery unit by gearing: BLDC Motor > Pickup/Feeder/Developer PM 49 Motor > Fuser/Exit PM 42 Motor > Duplex
Process Speed Print speed: 28 ppm (A4) 30 ppm (LTR) OPC drum velocity, Vp:179.7mm/sec Unit Relative Velocity (Paper Speed) Pickup: 206.21mm/sec, 14.75% VS OPC Vp Feeder (Cassette Tray): 183.79mm/sec, 2.28% VS OPC Vp Feeder (Frame): 181.64mm/sec, 1.08% VS OPC Vp Transfer: 184.25mm/sec, 2.53% VS OPC Vp Fuser: 179.3653mm/sec, 0.19% VS OPC Vp Jitter Vertical: 3 sigma 0.018 or less using Vision System Horizontal: within 2% of partial error Orthogonality: SPEC:+1.0mm or less Acoustic Noise Warming up: 49dB or less Printing: 54dB or less Stand-by: 39dB or less Fuser The fuser consists of a Halogen Lamp, Heat Roller, Pressure Roller, Thermistor and Thermostat. It fuses toner to paper with pressure and heat to complete the printing job. Heat Roller The surface of the Heat Roller is heated by the Heat Lamp. As paper passes between the Heat roller and Pressure roller, toner is melted and fused permanently onto the paper. The surface of the roller is coated with Teflon. This ensures that toner does not adhere to the roller surface. Pressure roller The Pressure Roller is mounted under the heat roller and is electrically conductive. The pressure roller is made of a silicon resin, and the surface of the roller is coated with Teflon. This ensures that toner does not adhere to the roller surface. Temperature Control Device (Thermostat) The thermostat is a temperature sensing device, which cuts off the power to the heat lamp to prevent damage to the printer if the heat roller overheats. Temperature Sensor (Thermistor)
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The thermistor detects the surface temperature of the heat roller. This is needed to regulate the temperature of the printer. Safety Features To prevent overheating 1st protection device: Hardware stops when printer is overheated 2nd protection device: Software system stops when printer is overheated 3rd protection device: Thermostat cuts off power to the lamp. Safety device Fuser power is cut off when the front cover is opened LSU power is cut off when the front cover is opened The temperature of the fuser cover's surface is maintained at less than 80C to protect the user and a caution label is attached where the customer can see it easily when the rear cover assembly is opened. LSU (Laser Scanning Unit) The LSU unit is controlled by a video controller. It scans video data received from video controller with a laser beam by using the rotation principle of the polygon mirror to create the latent image on the OPC drum. It is the core part of LBP. The OPC drum rotates at the same speed as the paper feeding speed. It creates a HSYNC signal and sends it to the engine when the laser beam of the LSU reaches the end of the polygon mirror. The engine detects the HSYNC signal and then arranges the vertical line of the image on paper. After detecting the HSYNC signal, the image data is sent to the LSU to arrange the margin on the paper. Each side of the polygon mirror represents one line of scanned data. Table 8: LSU Specifications
Resolution Spot size Main Sub Variation Laser Property Wavelength Power Real 600 dpi 75 +20/-20 m 85 +25/-25 m 40m /50 m 785 +10/-15nm 0.33mW + 0.02mW main direction x sub direction -beam diameter at the level of 1/e2 of intensity -at the spot location of 0, +/-100mm of image height main/sub, within image height of +100 ~ -100mm at 25c at the centre of image on the focal plane, with stationary condition, power supplied at DC 5 volt spot power variation within image height of +100 ~ -100mm based on printable area: 216mm based on 2.54mm width within the printable area: 216mm
Vignetting f Property Magnification error Partial Magnification error
Min 80% Max 0.7% Max 1.5%
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Table 8: LSU Specifications

Beam position Scan line property Sync. Property Deviation of main scanning Deviation of sub scanning Bow Skew Position Pulse width Pitch error Neighbour line + 1.0 mm + 1.0 mm Max 1mm Max 1mm 136.7 + 1.0 mm Min 5.0 sec Max 10 m in the centre of image with image height +100 ~ -100mm distance from the synchronization position to the image pulse width of synchronization Pitch error in the sub scanning direction within image height of +105 ~ -105mm range within image height of +105 ~ -105mm range external clock (TTL pulse) CCW normal rotational speed (30ppm) time to stable rotational speed
Within 6 lines Unit assembly state Motor
Max 20 m 5 PWM control 31836.6 rpm Max 6.0 sex 4 faces p14.14mm Max 0.030% Max 0.020% 24V + 10% Max 2.0 A Max 1.0A 216mm 2,122.44Hz 5,102 dots 53.86 ns 58.3% 18.5648 MHz 179.7 mm/s 45dB
Control Direction of rotation Rotational speed Rising time
Mirror Jitter Motor driver
Facet number Inner diameter LF RF Supply voltage Starting current Running current
within image height of +105 ~ -105mm range required voltage for activating the polygon motor required for acceleration required current to stable rotational speed one line scanning frequency time interval from falling 0.9VH to rising again 0.9VH frequency of video data Drum speed in normal operation conditions, measuring at 1m horizontal, 0.75m vertical apart
Scanning property
Effective scanning width Scanning frequency Scanning dot 1 dot ON time Scanning effect Video freq. Process speed Acoustical noise
Environment
Use
Temperature Humidity
+10~+50C 30%~80%
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Table 8: LSU Specifications

Preservation Temperature Humidity -20C~+60C 10~90%
Toner Cartridge
Figure 2 Toner Cartridge Layout The OPC unit consists of the OPC drum and charging roller while the developer unit consists of the toner cartridge, supply roller, developing roller and blade. Developing Method: Non magnetic single element contacting method Toner: Non magnetic single element shatter type toner Charging capacity: -39.1 + 3 C/g (KAO meas. method) Average OD: 8.0 + 0.5 m (Toner) Toner Qty:85gf/140gf (4k/8k) The life span of toner:4k/8k sheets (ISO 19752 5% Pattern / A4 Standard) Toner Residual Sensor: Dot count with CRUM (Customer Replaceable Unit Monitor)
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Developer Roller Roller type: conductive elastic roller Rotary Speed: 203.06 mm/sec Roller Bias: -220V ~ -400 + 20V Structure: Mono layer Resistance: 1.0E+03~ 1.5E+06 ohm (N/N Condition) Hardness: 52 + 5 Valid Length: 228 mm OD: p14.07 mm + 0.05 Shaft material: SUS 303 Surface roughness (Ra): Ra 2.0 ~ 2.5 m (Circular-direction) Friction coefficient (u): 0.1 ~ 0.5 (70gf, 50mm/min, OHP (3M,#CG3300)) Life: 8,000 sheets or more Supply Roller Rotary Speed:131.98 mm/sec Roller Bias: -370V~-550V Control Type: Bias Roller material: Silicone Sponge Structure: Closed cell Resistance: 0.6E+06 ~ 3.0E+06 ohm (N/N cond.) Hardness: 16 ~ 25 (Asker "C") Valid Length: 218 mm OD: p11.2 + 0.1 mm Shaft material: SUM 24L Non-electrolysis Ni. Coating Shaft OD: p6 mm + 0 / -0.05 Driver: Gear Driver (in the opposing direction of the D/R) Sponge Density: 0.45 + 0.1 g/m2 Life: 8,000 sheets or more REGULATING BLADE Type: Regulating toner layer by pressure Material: SUS 301 1/2 H CSP t0.08 Valid length: 228mm Voltage -420V ~ -600V Regulating edge R value: 0.3 + 0.02mm Pressure: 42 gf/cm CHARGING PORTION Type: Conductive Roller Contact-Charge Rotary Velocity:179.7 mm/sec Surface potential: -760 + 70V (based on OPC, N/N cond.) Residual potential: -130 V or less (initial) Control Type: Bias PWM Control Roller material: Conductive elastic roller (Conductive NBR + SBR)
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Structure: Mono layer (Surface UV process) Resistance: 0.75E+06 ~ 5.0E+06 ohm (N/N cond.) Hardness: 50 + 3 (Asker A) Length: 230 mm OD: p12.0 + 0.05 mm Shaft Material: SUM-24L + Non-electrolysis Ni Coating Shaft OD: p6 + 0 / -0.05 mm Driver: Gear Driver Pressure: Left:300 gf / Right:350 gf Roller surface roughness: Ra 1.8 um or less (shaft direction) Roller life: 8,000 sheets or more Roler voltage: -1.25 ~ -1.70kV
Engine H/W Specifications

Main PBA The Main PBA is functions as the bus control, I/O handling, driver, and PC interface. The main PBA sends the Current Image of Video data to the LSU and manages the conduct of Electrophotography for printing.
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Asic(SPGPv3) Block Diagram
Figure 3 Asic(SPGPv3) Block Diagram
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Asic(SPGPv3) Specifications CPU Core: ARM1020E 32KB instruction cache and 32KB data cache Operating Frequency CPU Core: over 300MHz System Bus: 100MHz SDRAMC 32Bits Only, 100MHz 5 Banks (Up to 128MB per Bank) ROMC 4 Banks (Up to 16MB per Bank) IOC 6 Banks (Up to 16MB per Bank DMAC 4 Channels HPVC Dual/Single Beam LVDS Pad(VDO, HSYNC) UART 5 Channels (1 Channel Support DMA Operation) PCI Controller 32Bits, 33/66MHz PCI Local Bus Specification rev2.2 Complaint Host / Agent Mode (Support 4 Devices in Host Mode) NAND Flash Controller 8/16Bits, H/W EEC Generation Auto Boot Mode (Using Internal SRAM, 4KB) MAC 10M/100Mbps Full IEEE 802.3 Compatibility Engine Controller LSU Interface Unit Step Motor: 2 Channels PWM: 8 Channels ADC: 6 Channels I2C Controller I2C(S-BUS) Slave Device Support(I2C Version 2.1) RTC RTC Core Voltage: 3V PLL 3 PLL: MAIN, PCI, PVC Memory Flash Memory stores the System Program and downloads it through the PC Interface. Capacity: 32Mb (NAND Flash) Random Access Time: 10 us (Max)
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Serial Page Access Time: 50ns (Min) DRAM: Used as Swath Buffer, System Working Memory Area, etc. when printing. Stores Fonts list which is then compressed into Flash memory on DRAM and used as a PCL font. Capacity: Phaser 3428/D: 32Mb(Basic), up to 288Mb (optional) Phaser 3428/DN: 64Mb(Basic), up to 320Mbyte (optional) Type: SDRAM 100MHz/133MHz, 16bit
Sensors
Paper Empty Sensor The Paper empty sensor on the HVPS detects whether the cassette tray is stocked or empty. MP Sensor The Paper empty sensor on the HVPS detects whether the MP tray is stocked or empty. Paper Feed Sensor When paper passes the feed sensor actuator, it emits a signal notifying the paper feeding state to the CPU. Within 1 sec, if the feed sensor does not detect paper after being fed, paper Jam0 occurs. Paper Exit Sensing The paper exit sensor detects whether paper has exited the printer. Cover Open Sensing The Cover open sensor is located on the HVPS. When the front cover is opened, the +24V supply, is cut off. Toner Cartridge Sensing The CRUM detects the presence of a developer. If the developer is mounted, the sub-CRUM can read the information from the toner cartridge by contact with the CRUM involved in the toner cartridge. If the information of the toner cartridge is invalid, the LCD will display an error message.
SMPS and HVPS

The SMPS supplies DC Power throughout the printer. It receives 110V/220V and converts it to +5VDC and +24VDC to supply power to components. The HVPS board receives +24V and generates high voltage for the THV/MHV/Supply/Dev and supplies it to the developer, toner cartridge and transfer roller.
HVPS (High Voltage Power Supply)

Transfer High Voltage (THV+) Input Voltage: 24 V DC +/-15% Output Voltage:
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MAX +5.0KV + 5%,(Duty Variable, no loading) ->1.2KV + 15% (during cleaning, 200 Mega-ohm) Output Voltage Trigger: 6.5A Input contrast of the Voltage stability degree:under + 5% (fluctuating input 21.6V~26.4V) Loading contrast: + 5% or less Output Voltage Rising Time: 100 ms Max Output Voltage Falling Time: 100 ms Max Fluctuating transfer voltage with environmental various: +650 V(Duty 10%) ~ 5 KV (Duty 90%) Environment Recognition Control Method: The THV-PWM ACTIVE is a transfer active signal. It detects the resistance by recognizing the voltage value. Output Voltage Control Method: Transfer Output Voltage is outputted and controlled by changing Duty of THV/PWM Signal. 10% Duty: +650V 90% Duty: +5KV + 5%
Charge Voltage (MHV) Input Voltage: 24 V DC +15% Output Voltage: -1.3KV ~ -1.8KV DC + 50V Output Voltage Rising Time: 50 ms Max Output Voltage Falling Time: 50 ms Max Output Loading range: 30 ~ 1000 Mega-ohm Output Control Signal(MHV-PWM): CPU is HV output when PWM is Low Cleaning Voltage (THV-) The (+) Transfer Voltage is not generated because the THV PWM is high controlled. The (-) Transfer Voltage is generated because the THV-Enable Signal is low controlled. The output fluctuation range is large because there is no Feedback control. Developing Voltage (DEV) Input Voltage: 24 V DC + 15% Output Voltage: -200V ~ -600V DC + 20 V Output Voltage Fluctuation range: PWM Control Input contrast of the output stability degree: + 5% or less Loading contrast: + 5% or less Output Voltage Rising Time: 50 ms Max Output Voltage Falling Time: 50 ms Max Output Loading range: 10 ~ 1000 Mega-ohm Output Control Signal (BIAS-PWM): the CPU output is a HV output when PWM is low. Supply Output Voltage: -400 V ~ -800V DC + 50 V(ZENER using, DEV) Input contrast of the output stability degree: under + 5% Loading contrast: + 5% or less Output Voltage Rising Time: 50 ms Max Output Voltage Falling Time: 50 ms Max
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Output Loading range: 10 ~ 1000 Mega-ohm Output Control Signal (BIAS-PWM): the CPU is a HV output when PWM is low.
SMPS (Switching Mode Power Supply)

The SMPS supplies voltage throughout the entire printer. It is assembled by an independent module, so it is possible common usage. It consists of the SMPS, which supplies the DC power to drive the system and the AC heater control,which supplies power to the fuser. The SMPS has two output channels which are +5V and +24V. Input Rated Voltage: AC 220V ~ 240V AC 110V ~ 127V Input Voltage fluctuating range: 220V:AC 198V ~ 264V 110V:AC 99V ~ 135V Rated Frequency: 50/60 Hz Frequency Fluctuating range: 47 ~ 63 Hz Input Current: Under 4.0A / 2.0A Table 9:
No. 1 2 3 4 5 6 7 8 9 Item Channel Name Connector Pin Rated output Max. output current Peak loading current Ripple noise voltage Maximum output Peak output Protection for loading shortage or overflowing current CH1 +5V CON 35V Pin 11,13,15 GND pin:12,14, 16 +5V + 5% (4.75 ~ 5.25V) 3A 3.6A 100mVp-p 15W 18W Shutdown or fuse protection CH2 +24V CON 324V pin:3,5,7,9 GND pin:4,6,8,10 +24V + 10% (21.6~26.4V) 4.4A 5.3A Under 500mVp-p 105.6W 127.2W Shutdown or output voltage drop Remark
1ms
1ms
Power Consumption
Table 10:
1 2 3 Stand-by Printing Sleep-mode Less than 150W Less than 400W Less than 11W
Length of Power Cord: 1830 + 50mm Insulating Resistance: 100 Mega-ohm or more (at DC 500V) Leaking Current: under 3.5mA Running Current: under 40A PEAK (AT 25c, COLD START)
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under 60A PEAK (In other conditions) Rising Time: within 2Sec Falling Time: over 20ms Environment condition Operating temperature range: 0c ~ 40c Maintaining temperature range: -25c ~ 85c Preserving Humidity Condition: 30% ~ 90% RH Operating atmospheric pressure range: 1atm EMI Requirement: CISPR,FCC, CE, MIC, C-Tick Safety Requirement: IEC950, UL1950, CSA950, C-UL, NOM, TUV, Semko, Nemko, iK, CB, CCC(CCIB), GOST, EPA, Power Save
Fuser AC Control Power

The fuser is supplied with AC power which controls a Triac, a semiconductor switch. The AC power will activate the Triac whenever it receives the specified signals from the engine. When the HEATER ON signal is emitted from the engine, the Photo Triac (PC501 LED) then receives and flashes the voltage. The Triac receives the flashed voltage. The AC current then flows in the coil, and heat is occurs.
Engine F/W Process Description

Feeding The drive of the pickup roller in the cassette tray is controlled by a solenoid. The switching of the solenoid is controlled by the general output port or the external output port. Transfer The charge voltage, developer voltage and the transfer voltage are controlled by a PWM (Pulse Width Modulation). Each output voltage is varies due to PWM duty. The transfer voltage emitted when paper passes the transfer roller is determined by environment recognition. The resistance value of the transfer roller changes due to the surrounding environment of the set. The voltage value which also varies due to the environment, is changed through an AD converter. Fusing The temperature change of the heat rollers surface varies with the resistance value through the thermistor. The resistance value determines how much voltage will be converted into heat to raise the temperature of the fuser. If the value measured by the thermistor is out of controlling range, one of the errors below may occur: Table 11: Fuser Errors
Error Open Heat Error Over Heat Error Low Heat Error Temperature Control Concept 90c below for 45 sec during Warm up 230c over for 10 sec Standby:130 c below for 10 sec Printing: 35c below for 7 sec at consecutive 2 page printing
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Open Heat Error This error occurs when a specified temperature is not reached during the warm up process. When this happens, the engine stops all functions and processes. The engine then informs the error status to the main system. An error message is then displayed on the LCD or LED which informs the user. Recovery is performed automatically. Maximum heat is supplied to the fuser and a second reading is taken. When the specified temperature is reached, the printer resumes operation as normal. Low Heat Error This error occurs when the temperature is lower than the specified temperature during stand-by, printing or warm-up mode. When this happens, the engine stops all functions and processes. The engine then informs the error status to the main system. An error message is then displayed on the LCD or LED which informs the user. Recovery is performed automatically. Maximum heat is supplied to the fuser and a second reading is taken. When the specified temperature is reached, the printer resumes operation as normal. Over Heat Error This error occurs whenever the printer temperature is higher than specified. When this happens, the engine stops all functions and processes. The engine then informs the error status to the main system. An error message is then displayed on the LCD or LED which informs the user. Recovery is performed automatically. The heat supply is cut off to the fuser and a second reading is taken. When the temperature is a degree below the specified temperature, printer resumes operation as normal. LSU LSU receives the image data from PVC or HPVC and makes a latent image on the OPC surface. It uses the dual beam, LD1 and LD2. But the control method of them is the same. Compared to the single beam, the dual beam has the half of a single beam LSU frequency. Errors related to LSU are as follows:. Table 12: LSU Errors
Trouble Polygon Motor Error Hsync Error Failure Analysis No steady rotation of Polygon Motor In spite of steady rotation of Polygon Motor, There is no generation of the Hsync signal
By LReady: When the printing starts, the engine drives the polygon motor of the LSU. If the motor is not in a ready status after a specified time has elapsed, the engine flags the error. After the error is flagged, the engine stops all functions and keeps the error state. The engine then reports the error status to the main system. The error message is then displayed on the LCD notifying the user. By Hsync: When the polygon motor is ready, the LSU sends out a signal called Hsync which is used to synchronize each image line. If the engine does not detect consecutive signals for a fixed time, the engine flags a Hsync error. If this happens, the engine stops all functions
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and keeps the error state. The engine then reports the error status to the main system. The error message is then displayed on the LCD notifying the user. LSU Error Recovery: If the LReady or Hsync error happens, the paper exits out beforehand. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error does not occur, the printing job will be proceeding.
S/W Descriptions
Overview The software of the Phaser 3428 system is constructed with: 1. Host software - the application software which operates in Windows and Web Environments. 2. Firmware - An embedded software which controls the printing job. Architecture
Figure 4 Architecture Diagram Host Software 1. Driver - Translates received documents to a printing command language. The data is then transfered onto the spooler. 2. Stand-alone applications - DMS(Document Management System), RCP(Remote Control Panel), Printer Status Monitor, Network Management in Window system, 3. Web-based-Application - Offers the same functions as stand-alone applications and RDC(Remote Diagnosis Control) in Web environment. Firmware 1. Application (Emulation) - Translates data received from the Host to a printing command language (PCL, PS, GDI, etc.). 2. Kernel - Controls and manages the whole procedure including control flow and printing jobs before processing the data to the printer engine.
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Data and Control Flow
Figure 5 Data and Control Flow Printing interfaces (1) Parallel or USB Port During the start of the printing process, the document is converted into PCL string or compressed GDI bit-map data. The printer driver translates all the graphic data and sends it to the host spooler. The spooler then directs the data stream to the printer via a parallel or USB port. The printer kernel receives this data and selects a suitable emulation to process it. When emulation has ended, the kernel sends the output data to the printer engine using a printer video controller (LSU clock) which then continues to the developing process. (2) Network Interface Card During the start of the printing process, the document is converted into PCL string or compressed GDI bit-map data. The printer driver translates all the graphic data and sends it to the host spooler. The network port monitor receives data from the spooler and directs a data stream from the Network Interface Card to the printer kernel. The printer kernel receives this data and selects a suitable emulation to process it. When emulation has ended, the kernel sends the output data to the printer engine using a printer video controller (LSU clock) which then continues to the developing process.
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GP 3 Operation Panel Overview
Button 1. Stop 2. Back / Return 3. Status LED 4. Menu 5. LCD Display 6. Up Arrow 7. OK 8. Down Arrow
Function To cancel an operation at any time. To return to a previous menu. Displays the current status of the printer. Refer to GP 11. To enter menu mode. Displays the printer status, error messages and menu. To scroll up through selections. To confirm a selection. To scroll down through selections.
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GP 4 User Menu
Table 1 shows the map of User settings available in the User mode. Full descriptions of these settings can be found in the user guide.
Settings
Information This option allows the user to make prints of demo pages, menu maps and printer information. To access this option, press the menu button and use the arrow buttons to scroll through the menu until Information appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return. Layout This option allows the user to select different types of copying layouts. To access this option, press the menu button and use the arrow buttons to scroll through the menu until Layout appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return. Paper This option allows the user to select the type of paper used, paper size, number of copies and tray usage. To access this option, press the menu button and use the arrow buttons to scroll through the menu until Paper appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return. Graphic This option allows the user to adjust the print quality. To access this option, press the menu button and use the arrow buttons to scroll through the menu until Graphic appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return. System setup This option allows the user to set the menu language, power save times, toner save settings and run maintenance jobs. To access this option, press the menu button and use the arrow buttons to scroll through the menu until System Setup appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
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Emulation This option allows the user to change the printer language settings. To access this option, press the menu button and use the arrow buttons to scroll through the menu until Emulation appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return. Network (Phaser 3428/DN only) This option allows the user to change the network settings. To access this option, press the menu button and use the arrow buttons to scroll through the menu until Network appears on the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return. Table 1: User Menu
Level 1 Information Level 2 Menu Map Configuration Demo Page PCL Font List PS3 Font List EPSON Font Orientation Level 3 Level 4 Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Level 5 Print Print Print Print Print Print Portrait Landscape Simplex Margin Top Margin Left Margin Duplex Off Long Edge Short Edge Top Margin Left Margin Short Binding Long Binding
Layout
[0-250]mm (0-9.9 inch) [0-164]mm (0-6.5 inch)
Duplex Margin
[0.0-9.9]mm [0.0-9.9]mm [0-22]mm [0-22]mm
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Table 1: User Menu

Level 1 Paper Level 2 Copies Paper Size Level 3 Level 4 Level 5 [1-999]:1 Letter/Legal/US Folio/ Officio/A4 Paper Type Plain Paper/ Bond/ Transparency / Envelope / Labels / Cardstock / Preprinted / Color Paper / Cotton Paper / Recycled / Archive / Thick / thin Paper Source Auto Tray 1 Tray 2 MP Tray Manual Tray Tray Chaining Off On Resolution 600dpi-Normal 1200dpi-Best Darkness Normal Light Dark Image Enhance Normal Text Enhance Language English / French / Spanish / Portuguese B. / German / Italian / Dutch / Russian/ Polish/Hungarian/ Czech/Turkish Power Save 5 / 10 / 15 / 30 / 60 / 120 min Auto continue Off On Altitude Adj. Plain High Auto CR LF LF+CR Job Timeout [0-1800]sec:15 Toner Save On / Off Maintenance Clean Drum Clean Fuser Supplies Life Clear Settings Yes / No
Graphic
System Setup
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Table 1: User Menu

Level 1 Emulation Level 2 Level 3 Level 4 Level 5 Emulation Type Auto PCL Postscript EPSON IBM ProPrint Setup PCL
Typeface Symbol
PostScript EPSON
Courier Pitch Lines Print PS Error Font Character Set
Character Tab. Pitch LPI Auto Wrap Network TCP/IP (Phaser 3428/DN only) DHCP BOOTP Static
PCL 1-54 PC8 * / PC8DN / PC850 / PC852 / PC8TK / CYRILLC / PCCYRIL / GREEK / ARABIC8 / WIN ARABIC / PC869 / FARSI / ISO ARABIC / PC737 / ROMAN 8 / DESKTOP / ISO L/1/2/5/6 / MCT EXT / MATH 8 / MSPUBL / BIFONT / PSMATH / PSTEXT / VNINTL / VNMATH / VNUS / WINL30 / WINL 1/2/5/ WINBALT / LEGAL / ISO 4/6/11/ 15/17/21/60/69 / PC775/1004 Regular/Dark 0.44-99.99 [5-128]:64 On/Off SANSERIF/ROMAN USA/FRANCE/GERMANY/UK/ DENMARK1/SWEDEN/ITALY/ SPAIN!/JAPAN/NORWAY/ DENMARK2/SPAIN2/LATIN ITALIC / PC437US / PC850 10 / 12 / 17.14 / 20 6/8 Off / On
IP Address / Subnet Mask / Gateway
EtherTalk Netware
Off / On Auto / 802.2 / 802.3 / Ethernet II / SNAP / Off Ethernet Speed Auto / 10M Half / 10M Full / 100M Half / 100M Full Clear Setting Clear Yes / No Network Info Print Yes / No
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GP 5 Self Diagnostic Mode

The Self Diagnostic Mode supplies useful functions to check various parts of the engine. It tests the condition of each device and displays the result of the test on the LCD. To enter the Self Diagnostic mode: Press Menu > Stop > Down > Back > Enter > Up in sequence (the buttons must be pressed within a time limit of 2 seconds). The LCD will display 'Self Diagnostic Mode'. To enter a lower menu (Sub menu) Press the Enter key. To exit into an upper menu Press the Back key. To return to the user menu Press the Stop key.
Diagnostics
Table 1: Self Diagnostic Mode
Main menu 0. Cover Status 1. Sensor Status Engine Test Front Cover (PL 2) Fuser Door (PL 2) Regi Sensor (PL 7) T1 Feed Sensor (PL 7) Exit Sensor (PL 13) DJam1 Sensor (PL 7) Bypass Empty (PL 9) T1 Paper Empty (PL 6) T2 Paper Empty Main Mtr. Nor. (PL 10) Main Mtr. Slow (PL 10) Exit Motor Fwd. (PL 11) Exit Mtr Bwd. (PL 11) Duplex Mtr Fwd (PL 1) Duplex Mtr. Bwd (PL 1) T2 Feed Motor Fuser Fan (PL 1) Duplex Fan (PL 1) T1 P-up Clutch (PL 7) T2 P-up Clutch Bypass Clutch (PL 9) Regi Clutch (PL 7) Temp Control (PL 13) Fuser Temp. A (PL 13) LD Power 1 (PL 1) LSU Motor (PL 1) LSU Motor Rdy (PL 1) LSU Hsync (PL 1) Remarks On / Off On / Off Without paper / With paper Without paper / With paper Without paper / With paper Without paper / With paper Empty / Present Empty / Present Empty / Present On / Off On / Off On / Off On / Off On / Off On / Off On /Off On / Off On / Off On / Off On / Off On / Off On / Off On / Off [XXX} On / Off On / Off On / Off On / Off
2. Motor Test
3. Fan Test 4. Clutch / Sol
5. Fuser Ctrl 6. LSU Control
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Table 1: Self Diagnostic Mode

Main menu 7. DEV Control Engine Test THV Plus Bias (PL 1) THV Minus Bias (PL 1) Dev Bias (PL 1) MHV Bias (PL 1) On / Off On / Off On / Off On / Off Remarks
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GP 6 Clearing Paper Jams

Clearing Paper Jams
When a paper jam occurs, "Paper Jam" appears on the display. Refer to the table below to locate and clear the paper jam. Table 1: Paper Jam Error Locations
Error message Paper jam 0 Open/close door Paper jam 1 Open / close door Paper jam 2 Check inside Duplex Jam 0 Check inside Duplex Jam 1 Open/Close Door In the paper feed area. Around the toner cartridge In the fuser area or around the toner cartridge. In the duplex area In the duplex area Location of problem
To avoid tearing the paper, pull the jammed paper out carefully. Follow the steps below to clear jams. In the Paper Feed Area 1. Pull the paper tray open, Figure 1.
Figure 1
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2. Remove the jammed paper by gently pulling it straight out, Figure 2. Make sure all the paper is properly aligned in Tray 1. If there is any resistance and the paper does not move when you pull or if you cannot see the paper in this area, go to the section Around the Toner Cartridge.
Figure 2 3. Insert the paper tray into the machine until it snaps into place. Printing automatically resumes. In tray 2 1. Pull tray 2 open. 2. Remove the jammed paper from the printer, Figure 3. If paper cannot be removed when pulled, go to step 3.
Figure 3 3. Pull tray 1 open halfway.
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4. Pull the paper vertically, Figure 4.
Figure 4 5. Insert the cassette tray into the machine until it snaps into place. Printing automatically resumes. In the MP tray 1. If the paper does not feed properly into the machine, pull the paper out of the printer, Figure 5.
Figure 5 2. Open and close the front cover to resume printing.
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Around the Toner Cartridge 1. Open the front cover and lightly push down on the cartridge then pull to take it out, Figure 6.
Figure 6 2. Remove the jammed paper by gently pulling it straight out, Figure 7.
Figure 7 3. Replace the toner cartridge and close the front cover. Printing automatically resumes. In the Paper Exit Area 1. Open and close the front cover. The paper will automatically be ejected from the printer. 2. Gently pull the paper out of the output tray, Figure 8. If the jammed paper is not visible or is difficult to pull out, go to step 3.
Figure 8 3. Open rear cover.
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4. If the jammed paper is visible, depress the pressure lever on both sides and remove paper, Figure 9. If the paper is still not visible, go to step 5.
Figure 9 5. Release the blue strap and the rear cover stopper. Fully open the rear cover, Figure 10.
Figure 10 6. Unfold the duplex guide, Figure 11.
Figure 11
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7. Push the fuser lever from left to right and open the fuser door, Figure 12. CAUTION The fuser area is hot. Take care when removing paper from the machine.
Figure 12 8. Pull the jammed paper out. If the paper is difficult to remove, depress the pressure lever on both sides to ease the removal of the paper, Figure 13.
Figure 13 9. Return lever, door, stopper and guide to their original positions. 10. Close the rear cover. Printing resumes automatically.
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In the duplex unit Note: Make sure the duplex unit is installed correctly. Incorrect installation will result paper jams. Duplex Jam 0 1. Remove the duplex unit from the printer, Figure 14.
Figure 14 2. Remove the jammed paper from the duplex unit, Figure 15.
Figure 15 3. If the jammed paper is not in the duplex unit, check the bottom of the printer, Figure 16.
Figure 16
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Duplex jam 1 1. Open the rear cover 2. Unfold the duplex guide, Figure 17.
Figure 17 3. Remove the jammed paper, Figure 18.
Figure 18 Tips for avoiding paper jams Using correct media types will prevent paper jams from happening Ensure paper guides are positioned correctly Do not overload tray Flex or fan paper before loading Do not remove paper from the tray while machine is printing Do not use creased, damp or highly curled paper Do not mix paper types in a tray
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If paper jams occur frequently when using A5 sized paper, load the paper with the long edge facing the front, Figure 19. Remember to set the page orientation to be rotated by 90 degrees in the printer properties window.
Figure 19
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GP 7 Download & Reset F/W

Table 1: Download & Reset F/W
Firmware downloading methods Normal Downloading method LED Panel 1. In Dos, type "Usblist2 [Rom file name]" then press Enter. 2. The status and toner save LED will blink slowly. 3. When download is complete, the printer will automatically reboot and the warm up process will begin. 1. In Dos, type "Usblist2 [Rom file name]" then press Enter. 2. The LCD will prompt a "Flash Upgrade..." message. 3. The LCD will then display a "Update Image Please Wait..." message. 4. When download is complete, the printer will be automatically reboot and the warm up process will begin. 1. Power on the Printer while simultaneously pressing the Stop key. 2. In Dos, type "Usblist2 [Rom file name]"and press Enter. 3. The status and toner save LED will blink slowly. 4. When download is complete, the printer will automatically reboot and the warm up process will begin. 1. Power on the Printer while simultaneously pressing the Stop key. 2. Press the Stop key when the message "Download Mode Press Stop key" is prompt. 3.Verify the message "Download Mode Please send IMG..." 4. When the message Download Mode Please send IMG... is displayed, type "Usblist2 [Rom file name]" in DOS and Press Enter 5. A "Update Image Please Wait..."message will be displayed. 6.When download is complete, the printer will automatically reboot and the warm up process will begin. 1. The LCD will display a "Update Image Please Wait..." message. 2. The LED status will blink slowly. When the LED status begins to blink faster, print out a configuration page. 3. Check the OS version and total page value is "0" 4. Manually reboot the printer. 1. The LCD will display a "Update Image Please Wait..." message. 2.When the LCD displays a Ready message, print out a configuration page. 3. Check the OS version and total page value is "0" 4. Manually reboot the printer.
LCD Panel
Boot Download Method
LED Panel
LCD Panel
Reset method LED Panel
LCD Panel
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GP 8 Consumables and Replacement Parts

The cycle period outlined below is a general guideline for maintenance. The example list is for an average usage of 50 transmitted and received documents per day. Environmental conditions and actual use will vary these factors. The cycle period given below is for reference only. Table 1: CRU Lifespans
Replacement Cycle Pickup Roller Transfer Roller Fuser Toner Cartridge 150,000 pages 70,000 pages 80,000 pages Original 4,000 pages
Replacement 8,000 pages
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GP 9 Tools
The following tools are recommended.
DVM (Digital Volt Meter) Standard: Indicates more than 3 digits. Cleaning Equipment Standard: An IPA (Isopropyl Alcohol) dry wipe tissue or a gentle neutral detergent and lint-free cloth.
Driver Standard: "-" type, "+" type (M3 long, M3 short, M2 long, M2 short).
Vacuum Cleaner
Spring Hook Standard: For general use Tweezers Standard: For general home use, small type.
Software (Driver) installation CD ROM Cotton Swab Standard: For general home use, for medical service.
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GP 10 Acronyms and Abbreviations

The table below explains the abbreviations and acronyms used in this service manual. Where abbreviations or acronyms are used in the text please refer to this table. Table 1: Acronyms and Abbreviations
Abbreviations AP AC APC ASIC BIOS BLDC CN CON CPU dB dbA dBM DC DCU DPI DRAM DVM ECP EDC EEPROM EMI EP EPP FPOT F/W GDI GND HBP HDD H/H HV HVPS I/F I/O IC IDE IEEE IPA IPM Explanation Access Point Alternating Current Auto Power Control Application Specific Integrated Circuit Basic Input Output System Brush-less Direct Current connector connector Central Processing Unit decibel decibel A decibel milliwatt direct current Diagnostic Control Unit Dot Per Inch Dynamic Random Access Memory Digital Voltmeter Enhanced Capability Port Embedded Diagnostic control Electronically Erasable Programmable Read Only Memory Electro Magnetic Interference electrophotographic Enhanced Parallel Port First Printout Time firmware graphics device interface ground Host Based Printing Hard Disk Drive High temperature and high humidity high voltage High Voltage Power Supply interface Input and Output integrated circuit Intelligent Drive electronics or Embedded Drive Electronics Institute of Electrical and Electronics Engineers. Inc. Isopropy Alcohol Images Per Minute
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Table 1: Acronyms and Abbreviations

Abbreviations LAN lb LBP LCD LED LIU L/L LSU MB MHz MP NIC N/N NVRAM OPC OPE PBA PCL PDL PPM PPS PS PTL PWM Q-PID Qty RAM ROM SCF SMPS Spool SW sync USB WECA Explanation local area network pound(s) Laser Beam Printer Liquid Crystal Display Light Emitting Diode Line Interface Unit Low temperature and low humidity Laser Scanning Unit megabyte megahertz Multi Purpose Network Interface Card Normal temperature and normal humidity nonvolatile random access memory Organic Photo Conductor Operate Panel Equipment Printed Board Assembly Printer Command Language, Printer Control Language Page Description Language Page Per Minute Pulse Per Second Post Script Pre-Transfer Lamp Pulse Width Modulation Quick Printer Initiating Device quantity Random Access Memory Read Only Memory Second Cassette Feeder Switching Mode Power Supply Simultaneous Peripheral Operation Online switch synchronous or synchronization Universal Serial Bus Wireless Ethernet Compatibility Alliance
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GP 11 Selecting printer locations

Leave enough room to open the printer trays, covers, and allow for proper ventilation. Provide the proper environment: - A firm, level surface - Away from the direct airflow of air conditioners, heaters, or ventilators - Free of extreme fluctuations of temperature, sunlight, or humidity - Clean, dry, and free of dust
Figure 1
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GP 12 Sample Test Pattern

The sample pattern shown below is the standard test pattern used in the factory. The life of the print cartridge, developer cartridge and printing speed are measured with the pattern shown below of 5% area coverage. The pattern is shown at approximately 70% of actual size.
A4 ISO 19752 Standard Pattern
Figure 1 A4 ISO 19752 Standard Pattern
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GP 13 Restriction of Hazardous Substances (RoHS)

Purpose
To give information on the RoHS Directive. The RoHS Directive restricts the use of certain hazardous substances in electrical and electronic equipment. It applies to equipment placed in the European Union (EU) market. The directive takes effect from 1st July 2006. Note: Currently these restrictions are only for the European Union (EU) market and some associated countries. For more information go to www.Xerox.com. The hazardous substances are: Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr 6+, Cr [VI]) Polybrominated Diphenyl Ethers (PBDEs) Polybrominated Biphenyls (PBBs)
Identification of a RoHS Compliant Machine

Xerox will maintain a central list of RoHS compliant machines. This general procedure is for information only. All Phaser 3428 machines are RoHS compliant.
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GP 14 Service Log
Service Log
Use the service log to record all service procedures.
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Wiring Diagrams
7. Wiring Data
WD 1 PJ Locations.....................................................................................................................7-3 WD 2 Connection Diagram (1/2) ................................................................................................7-4 WD 3 Connection Diagram (2/2) ................................................................................................7-5 WD 4 Main PBA (1/12) ...............................................................................................................7-6 WD 5 Main PBA (2/12) ...............................................................................................................7-7 WD 6 Main PBA (3/12) ...............................................................................................................7-8 WD 7 Main PBA (4/12) ...............................................................................................................7-9 WD 8 Main PBA (5/12) .............................................................................................................7-10 WD 9 Main PBA (6/12) .............................................................................................................7-11 WD 10 Main PBA (7/12) ...........................................................................................................7-12 WD 11 Main PBA (8/12) ...........................................................................................................7-13 WD 12 Main PBA (9/12) ...........................................................................................................7-14 WD 13 Main PBA (10/12) .........................................................................................................7-15 WD 14 Main PBA (11/12) .........................................................................................................7-16 WD 15 Main PBA (12/12) .........................................................................................................7-17 WD 16 OPE LCD......................................................................................................................7-18 WD 17 OPE LED......................................................................................................................7-19 WD 18 SMPS 110V (1/4) .........................................................................................................7-20 WD 19 SMPS 220V (2/4) ........................................................................................................7-21 WD 20 HVPS (1/3) .................................................................................................................7-22 WD 21 HVPS (2/3) ..................................................................................................................7-23 WD 22 HVPS (3/3) ...................................................................................................................7-24 WD 23 System Block Diagram .................................................................................................7-25
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Wiring Diagrams
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Wiring Diagrams
WD 1 PJ Locations
Figure 1
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Wiring Diagrams
WD 2 Connection Diagram (1/2)
Figure 2
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Wiring Diagrams
WD 3 Connection Diagram (2/2)
Figure 3
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7-5
Wiring Diagrams
WD 4 Main PBA (1/12)
Figure 4
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Wiring Diagrams
Figure 5
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Wiring Diagrams
Figure 6
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Wiring Diagrams
Figure 7
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Wiring Diagrams
Figure 8
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Wiring Diagrams
Figure 9
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Wiring Diagrams
Figure 10
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Wiring Diagrams
Figure 11
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Wiring Diagrams
Figure 12
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Wiring Diagrams
Figure 13
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Wiring Diagrams
Figure 14
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Wiring Diagrams
Figure 15
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Wiring Diagrams
WD 16 OPE LCD
Figure 16
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Wiring Diagrams
WD 17 OPE LED
Figure 17
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Wiring Diagrams
WD 18 SMPS 110V
Figure 18
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Wiring Diagrams
WD 19 SMPS 220V
Figure 19
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Wiring Diagrams
WD 20 HVPS (1/3)
Figure 20
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Wiring Diagrams
WD 21 HVPS (2/3)
Figure 21
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Wiring Diagrams
WD 22 HVPS (3/3)
Figure 22
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Wiring Diagrams
WD 23 System Block Diagram
Figure 23
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Wiring Diagrams
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x
APPENDIX A: Health & Safety Incident Report Involving a Xerox Product Customer Identification Customer Name: Address: E-mail: Name of Customer Contact Person: Telephone : Fax : Customer Service Engineer Identification Name: Location: Details of Incident Date Of Incident (mm / dd / yr): Description Of Incident: (Check all that apply) Excessive Smoke Describe quantity and duration of smoke: Fire with open flames seen Electric shock to operator or service representative Physical injury/illness to operator or service representative Describe: Other Describe: Employee : Phone : Pager :
Page 1 of 2
Any damage to customer property? No
Yes
Describe:
Did external emergency response provider(s) such as fire department, ambulance, and etc. respond? No Yes Identify: (ie, source, names of individuals)
Apparent cause of incident (identify part that is suspect to be responsible for the incident)
Preliminary actions taken to mitigate incident:
Form EH&S-700 (08Nov2000)
x
Product Description Model No. or Product name: Product Serial : Installation Date: Date of last service maintenance: Serial Number(s) of Accessory (ies): Total Copy Meter:
Page 2 of 2
List damaged and affected part(s) of the machine by description and part number: Description Part Number
Location of product and affected part(s):
Individual Providing Notification Title: Name: Organization: Mailing Address:
Telephone Number: E-Mail: Date Report Submitted:
Instructions: E-mail or fax this completed form to EH&S: For incidents in Xerox Europe and Developing Markets East (Middle East, Africa, India, China, and Hong Kong) please e-mail: Elaine.Grange@gbr.xerox.com or fax: +44 (0) 1707 35 3914 [intelnet 8*668 3914] Note: - If you fax this form, please also send original by internal mail For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American North and Latin American South) please e-mail: Doris.bush@usa.xerox.com or fax 585-422-6449 [Intelnet 8*222-6449]
Form EH&S-700 (08Nov2000)

Phaser 3428 Service

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Phaser 3428 Service

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Formati disponibili

708P88586

1. Service Call Procedures

2. Repair Analysis Procedures

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WARNING Avoid exposure to laser beam. Invisible laser radiation.

Toner Cartridge Service

Health and Safety Incident Reporting

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Service Call Procedures

1. Service Call Procedures

Service Call Procedures

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Service Call Procedures

SCP 1 Service Call Actions

Service Call Procedures

SCP 2 Final Actions

Status Indicator RAPs

2. Status Indicator RAPs

Status Indicator RAPs

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Status Indicator RAPs

1 Initial Checks RAP

Basic Check List

Status Indicator RAPs

Table 2: Error Messages

Status Indicator RAPs

Status Indicator RAPs

Status Indicator RAPs

Status Indicator RAPs

Status Indicator RAPs

Status Indicator RAPs

5 JAM Duplex 1 RAP

Status Indicator RAPs

6 JAM Duplex 2 RAP

Status Indicator RAPs

Status Indicator RAPs

8 Fuser Jam RAP

Status Indicator RAPs

9 Paper rolled in the OPC Drum RAP

Status Indicator RAPs

10 Low Heat Error RAP

Status Indicator RAPs

11 Fuser Door Open RAP

Status Indicator RAPs

12 Fuser Error RAP

Status Indicator RAPs

13 LSU Error RAP

Status Indicator RAPs

14 Melting Fuser Gear RAP

Status Indicator RAPs

15 Paper Empty RAP

Status Indicator RAPs

16 Paper Empty without indication RAP

4. Install a new main PBA, PL 1 if necessary

Status Indicator RAPs

17 Double Feed RAP

Status Indicator RAPs

18 Abnormal Noise RAP

Status Indicator RAPs

19 Faulty OPE RAP

Status Indicator RAPs

20 Cover Open RAP