FINAL REPORT ON PAKISTAN INTERNATIONAL AIRLINES GROUP MEMBERS I.D No.

MUHAMMAD BILAL KHAN 2642 DANISH RASHEED 2670 MUHAMMAD NOMAN 2524 BINISH JAVED 2624 IRFAN ALI 269

ABOUT AUTHORS We are Muhammad Bilal Khan, Danish Rasheed, Muhammad Noman, Benish Javed and Irfan Ali. We have been given a project to study and analyze the role of management in any organization. We are students of MBA in Iqra University in the year 2008. Presently we are getting through our 2nd semester from IUGC and we are assigned to prepare this report. Every project needs a lot of research, work, physical involvement and a great amount of personal interest in making it as informative as it can be. The terms of information technology is used in this report and also used appropriate language to make this report effective. ACKNOWLEDGEMENT We would like to express our emotions to pay a lot of thanks to the personalities who have been very co-operative throughout making of this project. At last, we would like to thanks our family members, our teacher and friends for their support in preparing report as well as other we have shared together

TABLE OF CONTENTS
1.INTRODUCTION. 2. VISION, AIM AND OBJECTIVES. 3. ROLE OF MANAGEMENT IN ACHIEVING AIMS AND OBJECTIVES THROUGH PLANNING AND MONITORING. 4.SOME OF THE PROBLEMS RECENTLY FACED BY P.I.A MANAGEMENT.

5.MANGEMENT OF RESOURCES. 6.EVALUATION OF MANAGEMENT. 7.S.W.O.T ANALYSIS. 8.RECOMMENDATIONS.

8- RECOMMENDATIONS

DECENTRALIZATION
PIA should decentralize is its structure that would lead to the easy management, increased motivation, easy access to information and resolution of the conflicts (as they would be resolved by the immediate manger time span would then reduced). Since employees issues regarding their behavior would lessen, so it would ultimately lead to more satisfied employees that would result in enhanced productivity of the organization.

EMPLOYEE EMPOWERMENT
PIA should make efforts towards empowering the employees that is going to lead to more employee participation in the decision making process and also result in more employee satisfaction and enhanced motivation. Apart from this, employees would feel more independent to discuss the issues explicitly without hesitation. This would also enhance team work process at PIA as quality team and cross-functional teams. The employees will work with more commitment and dedication and every employee would work to his/her fullest due to increased motivation. However, with empowerment comes accountability, so it is suggested that while they empower their employees, there should also be a controlled check on them to ensue the correct usage of power delegated to every employees within their circumscribed limits.

OVERHEAD COSTS
PIA should also reduce its overhead costs that are it should mange its resources: labour more effectively, so that with less input, more out put can be achieved and the saved resources can be

utilized in other areas such as introducing more training courses for the employees so that the quality of the workforce could be increased. Hiring the services of expertise can improve the efficiency of their services, so by saving the overhead costs, they can utilize that money for the expertise services. So by analyzing the various segments of the organization and making the right corrections.

TWO-WAY COMMUNICATION
The suggestions of the employees can prove to be very effective in improving the operations as they are the ones who manage them. Therefore, a top-down approach should be replaced with two-way communications. In this way, the employees would feel motivated and valued as they would be included in decision-making.

IMPROVEMENT IN SERVICES P.I.A should provide services according to customers need not according to Pakistani/local culture in order compete with their competitors. Properly train air hostess make them familiar with different foreign languages.

HIRING ON MERIT BASIS P.I.A should remove all the employees appointed on political grounds, because most of them are more like a burden on P.I.A expenditures as they are getting salaries for nothing. On the other hand skillful and talented engineers should be paid reasonable salary package to motivate them.

PROPER UTILIZATION OF FLEETS What we have analyzed that P.I.A is using four engine plans even for the short roots like Islamabad and Lahore. We recommend that the P.I.A should use two engine fleets for short roots in order cut some maintenance cost