Individuals in the Organisation What YOU need to KNOW to PASS you EXAM: Understand the key roles and

functions of leadership and management within organisations and explain them using relevant theoretical concepts Understand individual and group behaviour in respect of personality, barriers to perception and the formative processes of attitudes, values and beliefs AND evaluate their impact on the workplace Explain and describe appropriate leadership techniques and strategies based upon a comprehensive understanding of contemporary approaches to leadership, management and employee motivation. September 2010 2 Hours 3 Questions answer ALL 3 questions

Critically analyse and appraise the key roles and functions of leadership and management within organizations using relevant theoretical concepts Critically compare and contrast two theories of motivation and their impact on individuals learning A manager must accept that group behavior is influenced by individuals perceptions. Discuss. LEARNING OUTCOMES By the end of this module students should be able to: critically analyse and appraise the key roles and functions of leadership and management within organisations using relevant theoretical concepts; critically evaluate individual and group behaviour in respect of personality, barriers to perception and the formative processes of attitudes, values and beliefs; formulate and justify appropriate techniques and strategies based upon a comprehensive understanding of contemporary approaches to leadership, management and employee motivation.

Study Areas:
The study of individuals within organisations including a study of the behaviour and motivation of individuals at work. Intrinsic and extrinsic factors that motivate workers. Content and process theories of motivation referring to theories of such key writers for example Maslow, Herzberg, Alderfer, Mitchell, Farren, Taylor, Moss Kanter, Vroom and Adams. The perceptions and assumptions of people working within organisations and teams including the dynamics of interpersonal perception. Attribution theory, stereotyping and perceptual distortions and errors. The importance of recognising and valuing diversity within the workforce key writers studied include for example Guirdham, Kandola and Fullerton, Cook, Berne and others. How individuals learn and the meaning and nature of learning. Facilitation of learning in the workplace. Cognitive theories and learning styles and the outcome of learning.

The work of key writers will be:

Knowledge management and learning organisations. studied including for example Kolb, Mumford, Burgoyne, Senge, Goodman and Argyris. The influences of leaders and managers within organisations. Roles and key functions of leaders and managers. Leadership traits and different leadership styles including autocratic, democratic and laissez faire approaches. Differences between leaders and managers. Principles of management, management style and behaviour. Empowerment and sources of power for leaders and managers and the use of legitimate, expert and referent power. Key writers studied will include for example Handy, Taffinder, McGregor, Hollingsworth, Huneryager and Heckmann, French and Raven, Yukl and Adair. Components of interpersonal communication processes including the main barriers to effective communication and transactional analysis. The nature and significance of non- verbal communication in the workplace and corporate communication. The cultural dimensions to communication. Key writers studied will include for example Shannon and Weaver, Walther and Guirdham.