Avari Towers Vs PC Hotel Business Service

Presented by: Nazia Lateef FA09-MB-0146

Pearl Continental Hotel or PC Hotel is an elegant 5 Star Hotel in central Down town of Karachi. The hotel Offers all facilities of a 5 star hotel it is well suited for both business & pleasure travelers to Karachi. Pearl Continental Hotel

SERVICE OFFER TO BUSINESSES

Spacious and Elegant Venues for Your Confere:

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Business Room

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Place of exercise

Meetings & Event Venues

Centrally situated in the heart of the business capital of Pakistan, this center city hotel is a half-hour from the airport and walking distance to the main shopping areas and tourist attractions. The first five-star hotel in the country, The Pearl's unique architecture blends the best of European and local ambience.

Amenities Shower Television Desk Telephone

Private Bath Daily Maid Service Television (Cable/Satellite) Air Conditioning (In Room)

Service Quality Dimensions

Reliability Responsiveness Empathy Assurance Tangibles

AVARI TOWER, The tallest hotel with the largest swimming pool in Karachi is located in downtown Karachi, was founded by Dinshaw Avari and is now run by his son Byram Dinshawji Avari, the CEO of Avari Hotels Limited.

SERVICE OFFER TO BUSINESSES

Spacious and Elegant Venues for Your Conference

All Business Class Suites

It is located in the centre of Karachi's commercial business district. Wide variety of premium services and amenities; Avari World-Connect desk (free 10MB wireless internet), with ergonomic leather chair King sized Avari Dream bed with high thread count bed linen and pillow menu, and overhead LED reading lights. Each room has complimentary interactive

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Business Room

Meetings & Event Venues

Just minutes from the heart of the city's financial district, the Avari Towers provides spacious and elegant venues for your conference

Avari hosts your next corporate event in style in its elegant meeting rooms. Its expert catering and conference-services staff make it the city's preferred convention facility. Here allmeeting venues are wired for high-speed Internet access and supported by a team of audiovisual specialists. Impressive in design and execution. The venues at Avari Towers also offer 24-Hour business centre, with fax, courier and photocopying services. Whether you're hosting an executive retreat for 10 or a lavish celebration for

SERVICE BLUE PRINT

Physical Evidence
reception Receipt Hotel Management handover the desired room or banquet to the customer. Get the required information from the reception about the services. Applicant registered Arrangements are being done by the hotel staff for the customer requirement Services that demanded are under systematizing customerComes to hotel or call to hotel

Contact On points stage Off stage

Gets Form from hotel staff

Gather the packages and information

Support process Payment Use online procedure support and IT according to the prop up

Service Quality Dimensions

Reliability

Certifications and past customers presence

Responsiveness

Change the procedure according to the customer

Empathy Assurance

Quality and services guarantees

Don't live down to expectations. Go out there and do something remarkable!

Customer Expectation

Desired Service: Hotel staff should must be adaptive to its all the customers. It is obvious that nature of business is clear, customer expecting different business facilities like best on going facilities that are influencing to the customer. customers staying in luxury establishments had proportionally higher expectations than average. The factors and services should must be varying according to the customer

Customer Experience Feels Secure

Look-see from Mumbai, India Reviewed July 24, 2011 Efficient hotel that meets the business traveler's needs. Rooms (Business Class and Executive Class) are a notch above the Standard rooms. These are more spacious. Bathrooms in all rooms are definitely odd with opaque glass walls/doors. Service is courteous but slow.

Market Research
Feed back and required specification

BALANCE SCORE CARD

OBJECTIVE MEASURES TARGETS INITIALS

STATU

PERATIONALProvide accurate & Increase % age of Increase RSPECTIVE timely effective staff who have performance by business services high 50% in 7 days performances & produces benefits to hotel as a whole

Should allow 80% friendly achiev environment for d open discussions to customers

NANCIAL 1)Maximize cost RSPECTIVE saving 2) Maintain timely payments

1) Internal audit Execute strategy Audits analysis 50% of money findings for improving in a month while achiev 2) Advance performance in payment d payments 30 days analysis applies every time 1) Has been Implementing achieved but quickly should look after in 7 days 2) Market research objective should meet 20% on a weekly basis

NOVATION 1) Technology 1)Has adopted RSPECTIVE improvement & new technologies new service 2)Start market implementation search . 2) New service introduction as compare to competitors

80% achiev d