Enterprise Data Management Codes Management

Enterprise Data Management Codes Management System
Allstate Acronym List

Acronym Name Description
AA
Allstate Agent
AA
Application Analyst
AAD
Allstate Agency Distribution
New organization created to support the Allstate Agency distribution channel The figure which represents what a policy's premium would be if it was calculated on an annualized basis. For example, if a policy effective January 1st has a $1000 premium and had a $500 (charge) endorsement added on July 1st, the policy's premium would be $1500 but the AAP would be $2000. Used extensively in billing logic. A written set of measurements and specific results-oriented steps that identify areas where women and/or minorities are under utilized. A tool to assist managers in reaching this goal. A project conducted in the Finance department to determine how much each activity or transaction actually costs. In other words, how much does it cost to issue a line 11 renewal versus a line 55 endorsement versus a line 48 audit, etc. Costs can be broken down in various ways to accommodate the different needs of different financial and budget groups. Agency Business Services (ABS) is a web-based application that serves as the agents 'shopping cart' for ordering Allstate Financial marketing materials. Gross pay earned by agencies and based primarily on a percentage of new and renewal written premium. Also included are production allowance credits plus awards.
AAP
Adjusted Annual Premium
AAP
Affirmative Action Plan
ABC
Activity Based Costing
ABS
Agency Business Services
AC
Agency Compensation
ACA
Attribute Certification Authority
ACAT
Allstate Center For Assistive Technology
ACATS
Automated Account Transfer Service
System that automates and standardizes procedures for the transfer of assets in a customer account from one brokerage firm and/or bank to another. ACATS can expedite account transfers by permitting transfers to be accomplished in an automated environment. NSCC developed ACATS in conjunction with the NYSE, its Rule 412 Task Force Committee and the NASD to address the industry?s need to reduce delays and inconsistencies associated with manual processing.
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Instruments handled by the system include equities, corporate and municipal bonds, unit investment trusts, mutual funds, options, cash and other investment products. ACE Allstate Component For The Enterprise
ACE
Allstate Cost Estimator
ACF
Agent Control File
A component of Life/70.
ACIC
Allstate Client Information Center
ACL
Access Control List
A way of specifying which users or group of users have access to a system resource, such as a file or directory. A company operated by Allstate in Texas, serving specialty auto risks. Property and liability insurers formed this organization which helps member companies develop recording information standards. Allstate uses many ACORD forms in various facets of the company. Insurance industry's nonprofit standards developer. Standards are a set of rules and guidelines that allow companies to transact business electronically with agents and other partners in the financial services market. Claims
ACM
Allstate County Mutual
ACORD
Agency-Company Organization For Research And Development
ACORD
Association For Cooperative Operations Research And Development
ACP
Automated Claim Processor
ACSQ
Agent Customer Satisfaction Questionnaire Affiliate Company Transfer Policy Conversion at renewal from a line 10 to a line 19 new business policy.
ACT
ACT
Agents Council For Technology
ACV
Actual Cash Value
Claims - The cost of replacing or restoring property at prices prevailing at the time and place of the loss, less depreciation. Another definition, the sum of money required to replace property (less depreciation) that takes into account physical wear and tear. Became law in 1990, designed to provide legal protection for persons with disabilities similar tot he protection that Page 2 of 89
ADA
Americans With Disabilities Act
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federal law already provides against race, religion, national origin and gender discrimination. ADB Accidental Death Benefit This is a coverage which allows an additional payment to be made in excess of the face amount of the policy if the insured's death is caused by an accident.
ADBR
Accelerated Death Benefit Rider
ADC
Atlantic Data Center
ADE
Application Development Environment
ADEPT
Allstate Data Evaluation And Performance Tracking
An underwriting assist mechanized renewal review system which consolidated various Systems' review lists into one common report.
ADIG
Allcorp Data Information Guide
ADL
Accelerated Development Lab
The Accelerated Development Lab (ADL) is a high-performance environment for controlling software development projects that use non-standard systems development processes or methods. ADL is a key part of transforming our organization because it helps identify best practices. A manager in the Controller Department who reports to the Controller. Manages the Administrative Division of the Department.
ADM
Administrative Division Manager
ADM
Allcorp Data Management
ADNT
Agency Desktop For Windows NT
ADP
Agency Development Process/Agency Development Program Automated Data Processing
ADP
ADR
Alternative Dispute Resolution
Alternative Dispute Resolution is used instead of litigation when settling a claim. For example, arbitration or mediation.
ADR2
Agency Desktop Release 2
ADRF
Allstate Dataset Request Facility
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ADS
Auto Development Summary
ADT
Abstract Data Type
Abstract Data Type defines both the representation and operations of a data type.
ADT
Atlantic Daylight Saving Time
ADW
Allcorp Data Warehouse
AEA
Agency Expense Allowance
AEZP
Allstate Easy Pay Plan
AEZPD
Allstate Easy Pay Plan Discount
AFA
Allstate Financial Agents
AFD
Allstate Financial Distributor
AFIS
Allstate File Information System
A mechanized system that replaces the paper policy file for Line 10 auto policies. It provides visual displays, detailing coverages, vehicles, drivers, claims, cross indexes and policy changes. The ability of program products to use the all-points-addressable concept to print text and graphics on a printer. Claims
AFP
Advanced Function Printing
AFR
Auto File Review
AFS
Allstate Financial Services
May be referred to as a distribution 'channel' by other areas within the Allstate Financial organization, However, it is a legal entity. Name now changed to Allstate Bank. Allstate's consumer deposit, loan, and trust services bank launched on the Internet October 1, 2001.
AFSB
Allstate Federal Savings Bank
AFT
Allstate Financial Technology
AG
Agency Gateway
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AGB
Agent Group Banking
AGI
Accelerated Growth Initiative
AGS
Agency Gateway Site
AHIS
American Heritage Insurance Services
AHL
American Heritage Life
AHP
Agent Home Page
AI
Allstate Indemnity
Normally policies for non-standard auto risks (except Texas, California and new Jersey) are sold under the Allstate Indemnity Company. This enables marketing strategies and rates to be specifically tailored to this unique market. A variety of types of information systems that emulate human thinking.
AI
Artificial Intelligence
AIC
Allstate Insurance Company
AIC
Associate In Claims
AICRA
Automobile Insurance Cost Reduction Act
AIF
Agent Information File
A file containing agent's information used by RALIE
AIM
Associate In Management
AIN
Advantis Information Network
AIP
Additional Interested Party
A term used to describe individuals or entities, other than the insured, who have some stake in a policy. This is sometimes best indicated by who gets a copy of a policy besides the insured. Examples of AIP's include LPC's. mortgagees, certificate holders, etc.
AIP
Automobile Insurance Plan
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AIPR
Agent Income Progress Report
A report summarizing an agent's compensation, by product line, for monthly, quarterly and year-to-date results.
AIPSO
Auto Insurance Plan Service Organization
AIR
Additional Insured Rider
Option on Universal Life Product which provides additional term insurance for your spouse at the same rates of the Insured under Allstate's Level Best Gold or Platinum. It remains in force as long as you continue the coverage or until your spouse reaches age 95, if earlier. It can be converted to permanent coverage regardless of your spouse's health at the time. The rider can also be taken out for another close family member, such as a parent, sibling, child, or grandchild. Only one Additional Insured Rider may be added per policy.
AIS
Agency Impact System
AIS
Allstate Information Security
AKA
Also Known As
AKDT
Alaska Daylight Saving Time
AKST
Alaska Standard Time
ALAE
Allocated Loss Adjustment Expense
International
ALC
Allstate Learning Center
ALE
Additional Living Expense
The coverage that pays for the increased expense of living while the insured's residence is being rebuilt or repaired after damage from an insured peril. Used in Claims.
ALE
Allstate LAN Extension
ALG
Allstate Leadership Group
ALIC
Allstate Life Insurance Company
ALM
Asset Liability Matching
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ALN
Allstate Learning Network
ALNY
Allstate Life Insurance Company Of New York Allstate Life Service Center
ALSC
AM
Agency Manager
AMP
Area Management Policy
The area management policy describes an organization?s policies for conducting project management efforts. The AMP provides the area standard processes to be followed for software development, the area standard methods to be used, and the area standard approach to be followed for each activity, including project schedules, organization, and resources. A mechanized Underwriting program that identifies potentially erroneous auto new business rating classifications based on information contained on the application. Allstate Measurement System is a decision support application for Customer Satisfaction Measurement System (CSMS) and Agent Customer Satisfaction Questionnaire (ACSQ) that includes ad hoc query and structured On-Line Analytical Processing (OLAP) analysis using Essbase,
AMPS
Automated Mechanized Pursuit System
AMS
Allstate Measurement System
AMS
Average Monthly Sales
ANA
Allstate Networking Agency
ANJ
Allstate New Jersey
ANSI
American National Standards Organization
A standards organization in the US which is well known for their language compiler and SQL standards.
ANSI X12
American National Institute Accreditations Standards Committee 12 Application Owning Region In a CICSPlex configuration, a CICS region devoted to running applications. Refers to Allstate Protection Technology?s new organizational alignment as an Area of Responsibility (AOR) within the Protection Business. Generally speaking, each AOR represents a distinct segment or stream of work. Page 7 of 89
AOR
AOR
Area Of Responsibility
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AP
Accounts Payable
The debts shown on a buyer?s balance sheet when goods or services are purchased on open account. Usually a current liability
APA
Average Per Agent
APAC
AHIS Premium And Claims Systems
APCC
Allstate Policy And Compliance Curriculum Allstate Print Communications Center Allstate's Company owned supply center located near Home Office in Wheeling, Illinois.
APCC
APECS
Abandoned Property Escheatment And Compliance System Abandoned Property Escheatment A collection system of abandoned monies for the State governments. A set of rules and functions written by a software developer to facilitate interaction between the developer's application and other programs.
APEX
API
Application Programming Interface
APK
Allstate Product Knowledge
APL
A Programming Language
Language used by many end users to help derive information from various databases.
APL
Agent Promise Line
APM
Accounting Procedures Manual
APS
Auto Prospecting And Selling
APT
Allstate Protection Technology
APTF
Allstate Program Transmittal Facility
On line facility used to transmit programs, maps, JCL, bind jobs, tapes, etc. to the field.
AQT
Advanced Quoting Tool
AR
Accident Report
Claims - A form which may be required by the state, insurance companies or other applicable parties containing the details of an accident.
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AR
Assigned Risk
do not qualify for voluntary PPA are placed with an insurance carrier. The carrier assumes fill financial responsibility for all premiums (rates are preset), losses and expenses of AR business. A TSS Project Coordination process component that interacts with the TSS Project Implementation Team to facilitate project objectives and provides direction regarding the technical and operational attributes of a project. A mechanized database that contains auto and homeowner rates for Allstate and major competitors. It enables Allstate rates (current and proposed) to be compared with those of competitors.
ARB
Application Review Board
ARCS
Allstate Rate Comparison System
ARES
Allstate Reinsurance System
ARG
Architecture Review Group
Architecture Review Group reviews architecture issues and recommendations within Claims Technology Services. Protocol within TCP/IP that is used for routing data packets in a distributed network.
ARP
Address Resolution Protocol
ARP
Associate In Research And Planning
ARPC
Allstate Research And Planning Center
ASC
Allstate Service Center
ASCII
American Standard Code For Information Interchange
A standard developed by the American National Standards Institute (ANSI) to define how computers write and read characters.
ASE
ALERT System Engineer
ASE
Allstate Strategy Enablement
Wave 1 is the first planned release of ASE, scheduled for mid-2001. The 90 Day Effort is the first step of the ASE.
ASIC
Allstate Service/Information Center
ASIST
Application Services Information Security Team
This team functions as a liaison to the Allstate Information Security (AIS) organization and assists in the propagation of and compliance to enterprise security standards
ASP
Active Server Pages
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ASP
Application Service Provider
ASPO
Agency Support Project Office
ASRS
Agency Sales And Retention System
AST
Atlantic Standard Time
ASU
ALSTAR Support Unit
ASW
Accident Surcharge Waiver
AT
Acceptance Test
The function where a project or system inquiry is tested in a stand alone environment to satisfy user acceptability. Sometimes involves regression testing and negative testing.
ATDC
Atlantic Data Center
ATF
After The Fact
The purchase of a good or service from an outside vendor without first obtaining proper management approval.
ATF
Attach To File
ATI
Automatic Transaction Initiation
A term used to describe the automatic initiation of a CICS transaction by the system. This term is commonly used in conjunction with the ALERT to ECLiPSe feedback file.
ATM
Agency Training Manager
ATM
Asynchronous Transfer Mode
Local and wide area network (LAN/WAN) scheme using 53-byte fixed cell relay transport technology, running at speed of 150Mbps and up. Used by banks to provide automated banking transactions to the public. A procedure whereby data is transmitted electronically via telephone lines between two locations. System which allows communication in the form of messages between a MCO and other MCO's all Zone Offices, Regional Offices and Home Office.
ATM
Automated Teller Machine
ATP
ALERT Teleprocessing
ATS
ALERT Telecommunications System
ATS
Allstate Teleservices
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ATSC
Allstate Technology Service Center
AURES
Allstate Underwriting Risk Evaluation System
A mechanized tool used by Underwriting to aid in risk selection and quality evaluation of auto new business. All new auto business is coded for AURES (17 factors).
AV2D
Audio Video To The Desktop
AVP
Assistant Vice President
AVT
Allowed Value Table
AWD
Allstate Workplace Division
AWS
Agency Web Site
The Agency Web Sites project (AWS) was highly complex. It gave Allstate agents their own unique Web presence -one that not only provided contact information but one that also reflected their particular marketing needs. Marketing requested that HDS Interfaces modify the Customer Care Center (CCC) pre-registration process in preparation for a marketing campaign designed to increase customer traffic to the CCC. A vendor (ChoicePoint) was providing a file that contained data used for the pre-registration process. Marketing requested that the HDS Interfaces processes be changed to obtain the data from an extract file or staging table from the IMPACT application (which was populated by data received from ChoicePoint). This would eliminate redundant data purchases from ChoicePoint and would allow the extraction of data specific to the marketing campaign.
AXS
Auto Cross Sell
AeP
Allstate eProject
B&T
Build And Test
B/D
Broker Dealer
Any individual or firm, other than a bank, which is in the business of buying and selling securities for itself and others. Called an agent or broker when buying securities and a principal or dealer when selling them. Broker / dealers must register with the SEC as well as with the states in which they conduct business. One of the types of auto policies sold through Allstate agents and agencies (Line code 10).
BA
Basic Auto
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BA
Business Analyst
BAA
Business Area Analysis
A stage in the Information Engineering Methodology (IEM) in which a detailed analysis of both business information and business processes are performed for a particular area. The designation given to the most common auto policy for business by ISO.
BAP
Business Auto Policy
BATS
Business Aligned Technology Strategy
BCD
Business Context Diagram
Shows all the main business functionality within a business and external components with which the business interacts. The purpose of the Business Change Implementation course is to develop employees' ability to apply business change implementation principles, techniques and tools to their consulting processes, projects and job functions. This offline activity is a 2 day workshop at Home Office, and can be accessed through the LRN.
BCI
Business Change Implementation
BCP
Business Continuity Planning
BCS
Broadcast Server
BD
Broker Dealer
Any individual or firm, other than a bank, which is in the business of buying and selling securities for itself and others. Called an agent or broker when buying securities and a principal or dealer when selling them. Broker / dealers must register with the SEC as well as with the states in which they conduct business. An access method used to directly retrieve or updates particular blocks of data on a DADS. AFT will develop a user-friendly database for the Broker/Dealer Compliance and Distributor Contracting team to add, update and monitor selling agreement data via Intranet. This new online database will be able to capture key information: firms/producers, selling agreements, products, and commissions in a consistent manner across five channels: Putnam, AIM, LBL, Allstate Agent & Banking. It will consolidate all BD/CDC data for input and reporting of broker/dealer selling agreements, banking relationships, commissions, & other misc. broker/dealer information in one centralized location.
BDAM
Basic Direct Access Method
BDCDC
Broker/Dealer Compliance and Distributor Contracting
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BDS
Business Data Steward
BI
Bodily Injury
Claims; Underwriting; Quotes - Insurance protection against loss from legal liability for injury to another person in an automobile accident. Also see Liability Limit. The business entity of Allstate or a very general term for the type of insurance Allstate sells (versus personal lines insurance).
BI
Business Insurance
BI
Business Intelligence
BIB
Bodily Injury Benefit
Claims - See Uninsured Motorist Coverage
BIG
Business Information Group
A field-tested background investigation company specializing in the screening of financial services professionals. LBL uses this company to perform background checks for prospective agents.
BII
Business Impact Index
BIOS
Basic Input/Output System
The BIOS is what's coded into a PC's ROM to provide the basic instructions for controlling system hardware. The operating system and application programs both directly access BIOS routines to provide better compatibility for such functions as screen display.
BITS
Banking IXXX Technology Secretariat
BM
Boiler And Machinery
Line code 36 - A line of insurance which covers boilers and machinery. This includes large air conditioning units, large furnaces, boilers, electrical boards and other similar heavy equipment. A part of CICS that aims to simplify the handling of screen layouts by interpreting input terminal data streams, and converting output data to terminal data stream format. The BOAT deck is the term used describing the list of agents used to sell Allstate business. This is mainly Allstate agents but includes some independent agents or brokers as well. A term used to describe those policies sold or assigned to an agent or agency. Used for message brokering
BMS
Basic Mapping Support
BOAT
Branch Office Agent Table
BOB
Book Of Business
BOB
Business Object Broker
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BOP
Business Owners' Policy
Line code 50, 55 - A policy issued to smaller business owners which covers a variety of perils.
BOP
Business, Outlook, Personal
BPA
Business Process Automation
The automation of complex business functions beyond traditional data manipulation and record keeping activities. Line code 52 - A policy issued to medium and large business owners and covers a wide variety of perils. A process where developers participate in a company-wide evaluation to re-engineer the business processes. This process tends to radically change IS organization, clarify IS priorities and redefines the processes that information applications will support.
BPP
Business Package Policy
BPR
Business Process Re-engineering
BPS
Better Prospecting And Selling
BR
Business Recovery
BR
Business Representative
BR
Business Resumption
BRAP
Business Relationship Account Partner
Establish a primary point of contact for business clients and to drive end-to-end client support and total client satisfaction. Fully understand entity-wide and business unit operations, strategies, goals, and objectives. Ensure effective communication to TSS across boundaries. Business Relationship Management plays a key role in bringing together the business clients and Technical Shared Services (TSS) to optimize our investment in information technology and create sustainable competitive advantages. A forum which studies the issues and challenges that face treaty reinsurers.
BRM
Business Relationship Management
BRMA
Brokers And Reinsurance Marketing Association Business Resumption Planning
BRP
BRSC
Blue Ridge Support Center
BT
Burglary And Theft
A type of crime insurance (along with Fidelity and Forgery) that business owners can obtain to cover missing items via forced and unforced entry by a non-employee. Page 14 of 89
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BTAM
Basic Telecommunications Access Method Business To Business
An access method that permits read/write communication with remote devices.
BTB
CA
Claim ALERT
Mechanized and Manual procedures for processing of the claim statistical data, accounting for claim transactions and reporting of statistics to management; also provides customer service support facilities
CA
Client Activity
CA
Commercial Auto
Line code 11, 15, 17, 38 - A type of auto policy sold by Allstate agents.
CA
Computer Associates Inc
CA
Cost Allocation
CAB
Commercial Account Bill
The term used to describe two or more policies grouped together for billing purposes. The field department which handles the accounting functions such as booking, cash processing ,account reconciliation, billing, etc. A credit transaction (e.g., subrogation, salvage) on a claim coverage that has already been closed. IMS Database which stores information on the claim. Represents similar information that is copied from the Customer Database as well as informational details unique to the claim.
CAC
Commercial Accounting Center
CAC
Credit After Closure
CADB
Claim Active Database
CADE
Component Architecture And Development Environment Chicagoland Association For Erwin Users Group Chicagoland Association For Erwin Users Group Certified Agency Manager
CAFE
CAFEUS
CAM
CAM
Claim ALERT Manual
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CAM
Claims Agency Manager
CAO
Contract Administration Officer
CAPM
Certified Associate In Project Management
CARN
Cancellation, Affiliate Company Transfer, Renewal and Non-Renewal Customer Activity Summary
A corporate initiative launched in 1997.
CAS
CASE
Computer Aided Software Engineering
Collection of tools and techniques which, when combined with methodology, apply greater engineering rigor to the application development life cycle and provide the potential for gains in programmer productivity with reduced long-term maintenance costs. Claims - An unforeseen event such as a hurricane, hailstorm, tornado, conflagration, earthquake or flood, causing large amounts of related damage.
CAT
Catastrophe
CBA-IPI
CMM Based Appraisal For Internal Process Improvement Certified Business Intelligence Professional Claim Business Integration Strategy
CBIP
CBIZ
CBO
Client Business Object
CBOE
Client Business Object Extent
CBS
Customer Billing System
CBT
Computer Based Training
A method or vehicle of training utilized at Allstate where an employee can take a specific course on his/her own terminal where time and results are automatically recorded with a training coordinator.
CC
Client Component
CC
Commercial Crime
Line code 35 - The line of business which covers perils such as employee dishonesty, forgery, theft, burglary, etc.
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CC
Customer Claims
CCA
Citrix Certified Administrator
CCB
Configuration Control Board
A key to effective change control which oversees the planning and implementation of changes. Made up of a Team Leader, Project Coordinator, Configuration Manager. Enhancement to the Customer Care Center Registration process to return two User ID suggestions in the case where the desired User ID already exists in the CCC registration table. A statistical subdivision of a county, established and delineated cooperatively by the U.S. Census Bureau and state, local, and tribal officials for data presentation purposes. CCDs have been established in 21 states that do not have minor civil divisions suitable for data presentation; that is, minor civil divisions have not been legally established, do not have governmental or administrative purposes, have boundaries that are ambiguous or change frequently, and/or generally are not well known to the public.
CCC
Customer Care Center
CCD
Census County Division
CCDB
Current Carrier Database
CCEA
Citrix Certified Enterprise Administrator
CCI
Customer Contact Indicator
CCIE
Cisco Certified InterNetwork Expert
CCM
Conversational Claim Manual
CCNA
Cisco Cerified Network Associate
CCNA
Citrix Certified InterNetwork Associate
CCNP
Cisco Certified Network Professional
CCO
Commercial Claim Office
CCP
Certified Computing Professional
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CCP
Commercial Claims Processing
A center which exclusively handles commercial claims.
CCPI
Critical Customer Payment Information
CCPR
Claim Core Process Redesign
CCPS
Commercial Claim Processing System
An online system used primarily by the commercial claim offices to process claims.
CCRS
Customer Contact Response System
CCS
Conversational Claim System
CD
Certificate Of Deposit
A savings certificate entitling the bearer to receive interest. CDs are generally issued by commercial banks; a CD bears a maturity date and a specified interest rate, and can be issued in any denomination
CDB
Claims Database
CDB
Corporate Database
CDB
Customer Database
IMS database which stores information on the policy holder such as name, address, policy type, policy number, mechanization status, coverages, etc. Microsoft's XML-based file format for the description of channel information.
CDF
Channel Definition Format
CDIRA
Cash Developer Individual Retirement Account Certified Data Management Professional
CDMP
CDP
Census Designated Place
A geographic entity that serves as the statistical counterpart of an incorporated place for the purpose of presenting census data for an area with a concentration of population, housing, and commercial structures that is identifiable by name, but is not within an incorporated place. The designation one can achieve wafter passing a national test covering a core of six topics (plus some specialties) of data processing knowledge.
CDP
Certified Data Processor
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CDROM
Compact Disk Read Only Memory
the home entertainment CD's) to store great quantities of data and read by a CD player adapted to a PC. Generally used by the high-tech community because CD-ROMS's can hold vast amounts of non-changeable data such as scientific standards, formulas, etc.
CDS
Casualty Development Summary
CDT
Central Daylight Saving Time
CDU
Customer Development Unit
CE
Continuing Education
A training program developed by the Securities Industry/Regulatory Council covering compliance, regulatory, ethical, and sales practice standards which is required for maintaining a 'Registered Representative' license. Claims
CEA
California Earthquake Authority
CEM
Claims Education Manager
CF
Commercial Fire (Line Code 61)
A line of insurance which covers not only loss by fire but other perils such as business interruptions and builders risk.
CFQ
Customer Focused Quality
CFR
Certificate Of Financial Responsibility
Claims, Underwriting - Certificate showing sufficient coverage from an insurance company. A CFR satisfies the requirement to furnish proof of financial responsibility. - CFS - A sub-system of ATLAS which stores customer and policy information for all Allstate customers (Life, Commercial, PP&C).
CFS
Client File System
CI
Configuration Item
CI
Customer Index
CIA
Customer Insurance Associates
CIAB
Council Of Insurance Agents & Brokers
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CIB
Central Index Bureau
Bodily Injury and Theft claims and develops reports for the subscribing member insurance companies for thief use and benefit.
CIC
Allstate Client Information Center
CIC
Customer Information Center
CIC
Customer Interaction Channel
CICS
Customer Information Control System
Enterprise - A family of IBM licensed programs. CICS is a general-purpose data communication or transaction processing system. Running on suitable processors, CICS products can support a network of many thousands of terminals.
CID
Customer Information Documents
CIDM
Certified Insurance Data Manager
CIDUG
Commerical Insurance Department Underwriting Guide Collision Industry Electronic Commerce Association Collision Industry eCommerce Association
CIECA
CIECA
CIF
Coverage In Force
The number of exposures generated by the prior month PIF (EOM). For property it is equal to PIF (BOM). For auto it is equal to the number of cars carrying a specific coverage at the beginning of the month. The surcharge collected on most lines of insurance in California. This state mandated fund usually alters the tax rate by line each year it is in effect.
CIGA
California Insurance Guarantee Fund
CII
Configuration Item Index
CIO
Chief Information Officer
The person in charge of an Information Systems department. Formerly called a Vice President these people have taken on new importance as information plays a bigger role in running a business.
CIP
Client Insurance Professional
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CIR
Customer Insurance Representatives
CIRT
Critical Incident Response Team
CIS
Commercial Information System
CIS
Customer Information System
CLIEDIS
Canadian Life Insurance EDI Standards
CLIST
Command LIST
Series or group of TSO commands that can be executed with one command instead of being entered serially or one at a time.
CLTR
Children's Level Term Rider
CLU
Chartered Life Underwriter
An insurance education program conducted by the American College of Life Underwriters. A system developed by the insurance industry to share auto claim loss data. CLUE is used by underwriting to evaluate risk.
CLUE
Comprehensive Loss Underwriting Exchange
CM
Configuration Management
CMC
Claim Money Control File
A mechanized computer file employed by Claim ALERT system for retention of dollar controlled (and certain non dollar controlled) transactions which contain errors and cannot be posted.
CMF
Customer Management Framework
CMM
Capability Maturity Model
CMM
Claim Master Menu
Located on CICS, provides the ability to perform different functions such as taking losses, establishing a password, retrieve a claim number or policy number, etc.
CMO
Claims Management Organization
CMP
Configuration Management Plan
CMR
Claim Master Record
Claims - The unique record that identifies a loss occurrence. The CMR is a combination of claim information Page 21 of 89
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and policy detail matched with a policyholder identity. CMS Codes Management System Enterprise Data Management
CMd
Configuration Management For Documents Claim Numbered Invoice
CNI
CNS
Common Name Space
CNS is a logical data structure. It defines an Enterprise vew and common structure of data as an integration vehicle between separate application systems. The programming language most commonly used in Business Insurance systems. The forerunner of COBOL II.
COBOL
Common Business Oriented Language
COD
Cash On Delivery
COE
Center For Organization Effectiveness
COE
Center Of Expertise
COI
Cost Of Insurance
Actual cost to the company to insure an individual.
COL/COF
Choice of Law/Choice of Forum
COLI
Corporate-owned Life Insurance
COLL
Collision Coverage
Protection against loss resulting from any damage to the policyholder's vehicle caused by collision with another vehicle or object, or by the upset of the insured's car, whether it was the insured's fault or not. Also see Deductible.
COM
Component Object Model
COM
Consulting Operations Management
COMP
Comprehensive Coverage
Insurance protection against damage to the policyholder's vehicle not caused by Collision (i.e., theft, fire, falling objects, vandalism, etc.) . Also included is damage resulting from collision with a bird or animal and all glass breakage as a result of Collision. Also see Deductible.
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COMTI
Component Object Model Transaction Integrator Claim Organization Repository
COR
CORBA
Common Object Request Broker Architecture Consulting Operations Service
COS
COSE
Common Open Software Environment
The COSE organization founded to provide a common desktop, communications environments, object technology, graphics libraries and system administration tools across multiple UNIX versions. Used to describe purchased packaged solutions
COTS
Commercial Off-The-Shelf
CP
Customized Policy
CPA-PMO
Commercial/Property/ALERT-Project Management Office Claim Payment Analysis Tool
CPAT
CPCI
Critical Customer Payment Information
CPCU
Chartered Property And Casualty Underwriter Continuous Process Improvement Center
The designation one can achieve by passing a battery of national test covering ten areas of business insurance.
CPIC
CPL
Comprehensive Personal Liability
Claims
CPMS
Claim Performance Management System
CPR
Core Process Redesign
CPR
Customer Protection Review
CPS
Commercial Prospecting And Selling
CPU
Central Processing Unit
Enterprise - That part of the Central District Claim Office
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which is responsible for processing HH, JJ and ZZ claims via the 'mechanized' processing system. Also, The part of the computer which reads the programs and performs the designated functions by adding, subtracting, comparing, changing memory and determining which instruction in a program should be executed next. CPU Centralized Processing Unit The segment of a general purpose computer that controls the interpretation an execution of instructions. It does not include interface, main memory or peripherals, but it controls input and output units and auxiliary attachments. CQAA was established in 1984 to promote software quality principles and practices within Chicago-area companies. CQAA provides a forum for information professionals to present and discuss software quality and process management within information systems, technology, and services.
CQAA
Chicago Quality Assurance Association
CQM
Certified Quality Manager
CR
Change Request
CR
Comparative Rating
CRA
Certificate Revocation Authorities
CRA
Customer Report Administrator
This individual works at one of the Claim Service Centers obtaining loss data from the customer. This can be either a direct call from the customer or as a result of a promise line being generated from the agent location. A computerized system in which NASD maintains the employment, qualification, and disciplinary histories of more then 400,000 securities industry professionals who deal with the public. A CRD Number uniquely identifies a securities industry professional.
CRD
Central Registration Depository
CRD
Customer Requirements Document
CRE
Computer Related Expense
CRF
Claim Reference File
A card index System maintained alphabetically by Insured's last name, and prepared when a new claim is set up. It contains claim number and date of loss and serves as a file reference source for unnumbered mail, telephone inquiries and new loss reports.
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CRM
Customer Relationship Management
customer-centric is all facets.
CRMS
Customer Relationship Management System Commercial Regional Office
CRO
CRRS
Check Registry And Reconciliation System
CRS
Commercial Receivable System
The application used to process most accounting functions. It handles all of the agency bill for Northbrook and many of the billing functions for the Allstate book of business. Claims - This report, a valuable source of information for the Marketing Claim Manager concerning probable future conditions, statistically records the performance of an office under its claim numbers.
CSA
Claim Severity Analysis
CSA
Claims Services Area
CSAR
Configuration Status Accounting Report
The mechanism by which the state of controlled Configuration Items are reported. Claims - The Claim Service Center (CSC) is a centralized office that initiates the Loss Reporting Process.
CSC
Claim Service Center
CSF
Claim Strategic Framework
CSF
Consolidated Status Facility
CSF
Critical Success Factors
CSIO
Centre For The Study Of Insurance Operations (Canada) Combined Single Limit
CSL
CSM
Claim System Manual
CSM
Claims Service Manager
CSMD
Centralized Strategic Marketing Data
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CSMS
Customer Satisfaction Measurement System Cross System Product
CSP
CSPIN
Chicago Software Process Improvement Network
The Chicago SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality and mutual respect. Companies, academic institutions, government organizations and individuals are invited.
CSQA
Certified Software Quality Analyst
CSQE
Certified Software Quality Engineer
CSR
Claim Service Representative
Claims - A member of the Claim Service Unit responsible for performing the duties outlined in the definition for CSU. A person who receives telephone class from agents and customers regarding questions about policies. An agency base report detailing Premium, Retention, Loss and Customer Satisfaction measurements by line of insurance. Whenever a CSRP number is displayed in MMIN, the results are always on a Calendar Year basis. A means of defining certain document elements (paragraphs, headings, fonts, colors, positioning, backgrounds) with style rules insetad of additional markup tags. Claims
CSR
Customer Service Representative
CSRP
Customer Satisfaction/Retention/Profitability Report
CSS
Cascading Style Sheets
CSS
Claim Customer Service
CST
Central Standard Time
CSTE
Certified Software Test Engineer
CSU
Claim Service Unit
Claims - The unit whose personnel, CSR's, handle the majority of the phone calls in the Claim Office These people are specially trained to: handle claim status inquiries, complete new loss reports, set up drive-in appointments, make field assignments, etc.
CT
Collaborative Technologies
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Program CTR Consent To Rate
services and technologies.
CTS
Claim Technology Services
CU
Casualty Unit
The group of functional personnel charged with the investigation and settlement function for claims involving injuries, i.e., the Casualty Unit Manager (CUM), Casualty Evaluator, Casualty Supervisors, Casualty Adjusters.
CUG
CMM (Capability Maturity Model) Users Group Common User Interface
CUI
CUM
Casualty Unit Manager
CUPID
Customer Protocol Interface Dashboard
CW
Countrywide
CWA
Claims Closed With Amount
Claims
CWA
Closed With Amount
A claimant/coverage or claim closed with a loss payment charged to it. Expense payments are not considered in making the 'Closed With Amount' determination. Claims - A claimant/coverage or claim closed with no loss payment made. If no payment of any kind is made or only an expense payment is made the coverage or claim is still considered as 'Closed Without Payment'. The policies, procedures, practices and organizational structures designed to provide reasonable assurance that business objectives will be achieved and that undesired events will be prevented or detected and corrected.
CWP
Closed Without Payment
CobiT
Control Objective For Information And Related Technology
DA
Data Administration
DAC
Deferred Acquisition Cost
DAC
Discretionary Access Controls
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DAE
Drop At Expiration
a cancellation letter not offering to renew, such as items dropped through LEW. Direct Access Storage Device describes a computer disk drive which contains varying amounts of space and may be accessed directly through a system catalogue.
DASD
Direct Access Storage Device
DB
Data Base
DB2
Database 2
An IBM licensed program. DB2 is a full function relational database management system, that presents a data structure as a table, consisting of a number of rows (or records) and a number of columns.
DBA
Data Base Administration
DBA
Data Base Administrator
The person responsible for creating and maintaining the integrity of any given data base (usually IMS or DB2). Enterprise - usually, the name of the business, Individuals and Partnerships usually operate a business under a business name. For example, if Susan Jacobs owns and operates Barns Galore, the DBA name would be: Susan Jacobs DBA. Database Administrators - describes the information needed to create a database file. A line of insurance sold exclusively in the state of New York. Similar to WC but more of an excess coverage to WC.
DBA
Doing Business As
DBD
Database Definition
DBL
Disability Benefits Liability (Line code 23)
DBM
Database Marketing
DBMS
Database Management System
System software that enables end users or application programmers to share data. DBMSs are generally also responsible for integrity, data access control and automated rollback/restart/recovery.
DBO
Death Benefit Option
DBO
Desired Business Outcome
DC
Data Center
There are three field Data Centers throughout the country plus one in Home Office. They process all accounts payable, payment processing, customer service and agent service and data processing needs. The DCE from OSF provides remote procedure calls, Page 28 of 89
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Distributed Computing Environment

security, consistent file naming and consistent clock times for a distributed network. DCI Direct Computer Input Unit A unit in the Regional Office that keypunches or types input directly from a source document (such as an application) without using a coding worksheet. Claims
DCO
District Claim Office
DCOM
Distributed Component Object Model
DCSS
Distributed Computing Strategies and Solutions Data Definition Description Language
Formerly called ECS Strategy.
DDL
Language describing the data model or schema for a user database, names and access paths for the data and its interrelationship.
DEFRA
Deficit Reduction Act
DF
Drop File
Instructions given by the Examiner to insert opened mail into the appropriate file.
DFD
Data Flow Diagram
DFM
Data For Marketing
The name of a vendor tool used by Marketing for campaigns.
DFM
Dialogue For Marketing
DH
Dialogue History
DI
Drive In
The Allstate Claim Office the insured or claimant may bring his automobile to for inspection and possible settlement. Appointments are generally scheduled through a personal lines claim office.
DM
Data Mart
DM
Demand Management
Demand Management is the organization within APT that manages the project initiation process. Using strategic methods, it uses processes to understand business needs, identify, evaluate and propose solutions, while projecting the project scope, timeframe and short-term and long-term investment.
DM
Direct Mail
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DMA
Direct Memory Access
Hardware devices attached to PCs can be designed to send their instructions to and from main memory in one of two ways. The default is to ask the CPU to do the work. The more efficient way is to allocate one or the PC's DMA channels to send instructions directly to memory. This leaves the CPU free to do more important things. The DME from OSF provides a framework for management of a distributed network of computer systems.
DME
Distributed Management Environment
DML
Demand More Leads
DMR
Direct Marketing Rep
DMS
Desktop Management Solution
DMS
Desktop Management System
DNA
Distributed InterNet Architecture
DNC
Do Not Call
DNS
Do Not Solicit
DNS
Domain Name System
When sending email or pointing a browser to an Internet domain such as cnet.com, the domain name system translates the names into Internet addresses (a series of numbers looking something like this: 123.123.23.2). The term refers to two things: the conventions for naming hosts and the way the names are handled across the Internet.
DOC
Drives Other Car
DOM
Document Object Model
A platform - and language - neutral interface that allows scripts and programs to access and update dynamically the content, structure, and style of documents. It provides a standard set of objects for representing HTML and XML documents, a model of how these objects can be combined, and an interface for accessing and manipulating them.
DOMS
Develop, Operate & Maintain Solutions
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DOS
Disk Operating System
generation mainframes, the other runs on personal computers. Computerized processing of routine business transaction such as payroll, bookkeeping, orders and inventories. Generally DP applications are well-structured, periodic and centrally managed.
DP
Data Processing
DPN
Distributed Payment Network
DPRS
Document Processing Repository System
DPS
Distributed Printing System
DR
Direct Response
DR
Disaster Recovery
DRAE
Data Research And Analytics Environment
DRM
Data Resource Management
DRM
Direct Response Marketing
DRP
Direct Repair Program
A customer service program which allows the insured to take his vehicle directly to a preferred repair shop without first obtaining an Allstate estimate of damage.
DRTV
Direct Response Television
DS
Dialogue Summary
DSC
Data Stewardship Council
DSC
Department Security Coordinator
DSC
Division Security Coordinator
The DSC has the responsibility for proper administration of the EDS Mainframe and UNIX security access. Access will be granted based on the role(s) a resource performs within EDS.
DSI
Decision Support Infrastructure
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DSS
Decision Support System
A system used to support managerial decisions. Usually DSS involves the analysis of many units in a heuristic fashion. As a rule, DSS processing does not involve the update of data. Applications emphasizing user-friendliness and ad hoc query, reporting and analysis capabilities.
DSS
Decision Support Systems
DSSSL
Document Style and Semantics Specification Language Daylight Saving Time
DST
DTCC
Depository Trust Clearing Corporation
DTD
Document Type Definition
The rules that define the tabs that can be used in an XML file and their valid values. A set of UML extensions supplying numerous common data types.
DTM
Data Type Model
DTP
Data Transition Plan
DUI
Driving Under The Influence
DW
Data Warehouse
DWI
Driving While Intoxicated
E&O
Errors & Omissions
Liability insurance policy that provides protection against loss incurred by a client because of some negligent act, error, or omission by the insured. An Independent Agent may need to show proof of E & O insurance prior to being appointed within Allstate. Exclusive Agent is the Allstate term for a licensed insurance agent who is appointed to sell Allstate property and casualty products exclusively. Alligned with Enterprise requirements and technology direction with full enterprise support. It should be considered as the only choice when selecting a product or technology in it's space.
EA
Exclusive Agent
EAI
Enterprise Application Integration
EAI
Enterprise Architecture Integration
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EAP
Employee Assistance Program
personal difficulties, including emotional problems, stress, family and relationship problems, alcohol/drug abuse, and difficulties at work.
EARC
Employee Achievement Recognition Committee Enterprise Base Image
EBI
EBIT
Enterprise Business Intelligence Tools
ECHO
Express Claim Handling Operation
ECM
Enterprise Campaign Management
ECP
Enterprise Customer Profile
ECRM
Enterprise Customer Relationship Management Enterprise Data Architecture Enterprise Data Management
EDA
EDBM
Enterprise Database Management
EDC
Extended Daily Coverage
The extension of normal MCO work hours to provide claim service for insureds and claimants, as well as necessary clerical activities for the MCO. The electronic exchange of data in predefined forms that are the electronic equivalent of paper business forms. Typically, EDI occurs between companies and is related to business transactions. Requires that two systems agree on the format of the data they send and receive. Communication between enterprises by the direct exchange of electronic messages. The management (planning, organizing, collecting, direction) of data resources for an organization. EDM has a responsibility for defining and implementing policies and procedures (processes), staffing and reporting activities related to data resourcing. EDM has a fiduciary responsibility for corporate data assets.
EDI
Electronic Data Interchange
EDI
Electronic Data Interface
EDM
Enterprise Data Management
EDP
Electronic Document Printing
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EDS
Enterprise Data Services
EDT
Eastern Daylight Saving Time
EDW
Electronic Data Warehouse
EDW
Enterprise Data Warehouse
The Enterprise Data Warehouse is the facility for storing the information asset of the corporation which must be managed. The Enterprise Data Warehouse provides a solid foundation of subject-oriented, integrated, historical and nonvolatile data from which to do analysis.
EEH
Enterprise Event Handler
EEO
Equal Employment Opportunity
Civil rights laws, judicial interpretations of the laws, and the many sets of guidelines issued by state and federal regulatory agencies have outlawed discrimination based on race, religion, national origin, sexual orientation, age, sex and disability. Exclusive Financial Specialist is the Allstate term for an licensed insurance agent who is appointed to sell Allstate financial products exclusively. The EFS was formerly called a ?Life Specialist?. Accounting - A form of EDI used by banks and financial institutions to transfer credit. A money transfer system between banks. Also performs withdrawals on monies for Allstate policyholders.
EFS
Exclusive Financial Specialist
EFT
Electronic Funds Transfer
EGA
Executive General Agent
EGR
Experience Group Rating
EHC
Enterprise Help Center
EI
Education Integrators
EI
Extended Insurance
EIL
Extended Interest Life
EIN
Federal Employee Identification Number
Nine digit number the IRS assigns to identify businesses tax payors, such as sole proprietors, employees,
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corporations, partnerships, and other business entities. EIP Eligible Injured Party
EIS
Enterprise Infrastructure Services
EIS
Executive Information System
A system designed for the top executive, featuring drill-down analysis and trend analysis. A normalized data model which defines and describes the data and information needs of the entire enterprise in a non-redundant way.
ELDM
Enterprise Logical Data Model
EMAIL
Electronic Mail
EMIT
Expense Management Information Tool
EMP
Early Morning Processing
The activities that take place in a Claim Office prior to the actual opening time to enable the office to get a headstart on the day's work, e.g., picking up mail, opening it, sorting, obtaining coverage, etc.
ENOC
Employers Not Owned Coverage
EOB
Explanation Of Benefits
EOM
End Of Month
Normally used to describe the quantity of a given statistical factor (e.g., employee count, PIF, reserve dollars) that exists on the last day of the month. It is equal to the following month's BOM. equal to the following month's BOM. A ration which measures the relationship between 'formula' earned premium (the written premium which should become earned) and 'actual' earned premium.
EPCF
Earned Premium Compensation Factor
EPCM
Enterprise Performance & Capacity Management Enterprise Public Internet Connection EPIC is a service, which allows you to connect to the Allstate private network from your Internet Service Provider. EPIC takes advantage of a technology known as VPN (Virtual Private Networking). This works similarly to the ALE (Allstate LAN Extension) but allows you to use most Internet Service Providers, including ISDN, Cable Modem, and xDSL providers. EPIC has the potential to offer faster access to the Allstate network, as well as cost savings compared to previous remote access offerings. For Page 35 of 89
EPIC
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more information about EPIC, contact your Integration Owner (IO). EPL Electronic Promise Line
EPR
Emergency Preparedness And Response
EQQ
Enhanced Quick Quote
ERC
Employee Recognition Committee
ERD
Entity Relationship Diagram
A diagram representing entities, the relationships between those entities and certain properties of the relationship, especially its cardinality and name. ERISA sets uniform minimum standards to assure that employee benefit plans are established and maintained in a fair and financially sound manner. In addition, employers have an obligation to provide promised benefits and satisfy ERISA's requirements for managing and administering private pension and welfare plans.
ERISA
Employee Retirement Income Security Act
ERL
Express Repair Link
ERM
Entity Relationship Model
An entity relationship model is a data model. ERM's can exist at varying levels of detail: conceptual data model, business data model or detailed business data model.
ERP
Enterprise Resource Planning
ERRAC
Enterprise Records Retention Advisory Committee
Comprised of representatives from Allstate Information Security, Corporate Security, Financial Accounting, Internal Audit, Law & Regulation and Tax. The ERRAC will review inventory based on any impact to their areas.
ES
Environment Support
ESF
Extended Spool Facility
Printer control
ESI
Enterprise Server Infrastructure
ESM
Enterprise Systems Management
ESP
Execution Scheduling Processor
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ESRI
Environmental Systems Research Institute, Incorporated Enterprise Storage Solutions
GIS software vendor.
ESS
EST
Eastern Standard Time
ETA
Extended Term Insurance
ETI
Evolutionary Technologies International, Incorporated Extraction, Transformation And Load
Data Integration Management vendor.
ETL
ETM
Education Technology Manager
EV
Economic View
FAC
Field Administrative Controller
A director level manager in the HO Finance department; reports to an Assistant Vice-President and is assigned to a Territorial Vice President. A part of the Housing and Urban Development Act that allowed insurers to buy federal riot reinsurance in states that had pooling plans allowing all property owners fair access to insurance.
FAIR
Fair Access To Insurance Requirements
FAQ
Frequently Asked Questions
FASAR
Flexible Alert System Audit Request
FASAR
Flexible Alert System of Archive and Retrieval Field Action Support Team
FAST
FCO
Facility Claim Office
A satellite claim office housing anywhere from 15 to 25 claim employees handling claim processing functions. The FCO reports to an MCO. The FCO is generally in a rural area where a full MCO is not needed for support. Claims
FCO
Field Claim Office
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FCP
Field Compliance Principal
the registered representatives in the Sales Organization (Allstate Financial) for compliance to SEC regualtions. A line of insurance issued only to farmers whereby a company protects the farmer and the resident members of his family against legal liability for injury to the person or the property of another as the result of the insured's personal activity.
FCPL
Farmer's Comprehensive Personal Liability
FCRA
Fair Credit Reporting Act
FDD
Functional Design Document
FDMS
Field DASD Management System
FEMA
Federal Emergency Management Agency
FF
Fidelity And Forgery
A type of crime coverage (along with burglary and theft) which covers missing items, money, etc. from the act of forgery or employee dishonesty. The name for the Sales philosophy and organization introduced in 1985. It introduced the neighborhood Office Agent program and the R-1500 contract. The intent was to increase Allstate's 'market reach' in the insurance market.
FFG
Foundation For Growth
FFT
Fixed Function Terminal
FIFO
First In First Out
FIP
Field Implementation Process
FIP
Financial Information Processing
FIPS
Federal Information Processing Standards
A National Institute of Standards and Technology program to achieve compatibility and interchangeability among data systems.
FIS
Field Implementation System
FIS
Field Inspection Station
A facility where non-driveable cars can be towed, at company expense, for inspection and estimate preparation.
FLM
Focused Life Marketing
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FLPI
Front Line Performance Improvement
FLSA
Fair Labor Standards Act
FNA
Financial Needs Analysis
FNOL
First Notice Of Loss
FPA
Flexible Premium Annuity
FPCS
Field Property Claim Supervisor
FPDA
Flexible Premium Deferred Annuity
FPL
Frontline Performance Leader
FS
Field Service
FSA
Flexible Spending Account
FSL
Field Sales Leader
FSM
Field Sales Manager
FSM
Financial Services Manager
Reports to RFSM - responsible for recruiting, installing and motivating EFSs.
FSS
Finance Shared Services
FTA
Full Time Agent
Individuals who solicit insurance for Allstate on a full time basis, excluding RSRs, GAs and IAs. Individuals who solicit insurance for Allstate on a full time basis, excluding RSRs, GAs and IAs.
FTA
Full-Time Agent
FTE
Full-time Equivalent
FUM
Field Unit Manager
An individual responsible for directing and coordinating the activities of the continuing Unit in a Marketing Claim Office having 100 or more employees.
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FUT
Federal Unemployment Tax
employers must pay through taxes/.
FX
Foreign Exchange
A private business line connecting an office telephone to a remote Central Office exchange. For a fee, this service provides local service from a distant (foreign) exchange.
FYC
First Year Commissions
FYI
For Your Information
GA
Garage Liability (Line code 42)
A line of insurance which covers most casualty perils associated with the auto garage business. an independent businessperson who represents only one insurer, is in charge of a territory, and is responsible for hiring, training, and motivating new agents 1,073,741,824 bytes. This term is used when discussing disk capabilities. A dollar amount paid to the broker/dealer when one of its registered representatives sells a product A type of dataset which allows multiple iterations of a file and keeps the most current version catalogues. Usually used on tape datasets. GICs are similar to deferred annuities; a deposit is received and interest is credited to the balance for an agreed period of time. The policyholder of a GIC is typically a manager of a pension fund or some other type of investment fund. A value kept by UNIX to identify which user group a process or resource belongs to.
GA
General Agent
GB
Gigabyte
GDC
Gross Dealer Concession
GDG
Generation Dataset Group
GIC
Guaranteed Investment Contracts
GID
Group Identifier
GIS
Geographic Information System
GKLL
Garage Keepers' Legal Liability (Line code 43) General Ledger
A line of insurance which covers perils unique to the auto garage business.
GL
GL
General Liability (Line code 41,46,49)
A line of insurance which covers most casualty perils.
GL
Graphics Library
A device independent graphics interface developed by Silicon Graphics. Extensive support for 3D objects, including shaded images.
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GLBA
Gramm-Leach-Bliley Act
institution privacy. It establishes a framework to protect nonpublic personal information by financial institutions
GLDC
Great Lakes Data Center
GLIC
Great Lakes Innovation Center
GMT
Greenwich Mean Time
GPI
Gross Policies Issued
The number of items, for a specific Coverage and/or Driver, that was active as of the prior year end and subsequently renewed during the Accident year being analyzed. GPI's are a component of the Retention Percentage calculation. A line of insurance which covers glass of all sorts such as store front glass, display case glass, sign lettered glass, etc. A user interface that uses windows, icons, mice, pull-down or pop-up menus, visual clues and various graphical elements to make a system easier to use. Defacto standard in UNIX is Motif.
GS
Commercial Glass (Line code 47)
GUI
Graphical User Interface
HBD
Home Buyers Discount
HDI
Help Desk Institute
HDLC
High-level Data Link Control
Popular ISO standard bit-oriented link layer protocol derived from SDLC. HDLC specifies an encapsulation method of data on synchronous serial data links. The Household Data Store provides a shared source of person and high-level product information across all channels. Describes the surcharge collected on most lines of insurance in Hawaii. This state mandated fund usually alters the tax rate by line each year it is in effect. Health Information Portability and Accountability Act (HIPAA) was enacted to develop standards and requirements for maintenance and transmission of health information that identifies individual patients. An organization of insurance companies responsible for collecting certain premium and loss data for a special study of vehicle variables.
HDS
Household Data Store
HIGA
Hawaii Insurance Guarantee Fund
HIPAA
Health Information Portability and Accountability Act
HLDI
Highway Loss Data Institute
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HMP
Home Mortgage Protection
HO
Home Office
HO
Homeowners Policy
HO CIRT
Home Office Critical Incident Response Team Home Office ALSTAR Support
HOAS
HPSI
HealthPlan Services, Incorporated
HR
Human Resources
HR-XML
Human Resources-XML Consortium
HRB
HRM (Household Relationship Management) Review Board Household Relationship Management
HRM
HRM
Household Relationship Management System
HRM provides the centralized data store for a single view of 'person' information, which enables the sharing of information across the enterprise.
HRM
Human Resource Manager
HRMPC
Household Relationship Management Planning And Control
HRMPC positions us to respond to clients' current and future needs in a more efficient manner while also positioning to more effectively incorporate Trans4mation processes and manage anticipated near term project activity.
HRS
Human Resource System
HRSC
Human Resources Service Center
HRSS
Human Resources Shared Services
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HTML
HyperText Markup Language
A nonproprietary methodology for creating Web pages. HTML defines the page layout, fonts, graphic elements, and hypertext links to other Web documents by embedding tags (codes) within the text.
HTTP
Hypertext Transfer Protocol
HW
Hardware
IA
Independent Agent
An independent agent is a licensed insurance agent who is appointed to sell the products of multiple, competing insurance companies
IAA
(IBM's) Insurance Application Architecture Independent Agency Channel Technology
IACT
IACT
Independent Agent Channel Technology
IAIABC
International Association Of Industrial Accident Board & Commissions Independent Agency Manager
IAM
IAU
Initial Action Unit
A unit consisting of T.C.H. and C.S.R.'s whose function is to originate claim information (accident report) and to perform subsequent activity towards the settlement of a claim. The manager of the Initial Action Unit.
IAUM
Initial Action Unit Manager
IAUS
Initial Action Unit Supervisor
Supervises the Initial Action Unit which comprises the Claim Service Representative and Telephone Claim Handler units. Responsibilities may also include supervising Adjusters and one or more Claim Service Unit Supervisors. An organization that collects information and statistics on Bodily Injury and Theft Claims and develops reports for the subscribing member insurance companies for their use and benefit.
IB
Index Bureau
IBI
Information Builder's Incorporated
IBM CD
IBM Certified Developer
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IBM CDA
IBM Certified Developer Associate
IBM CEB
IBM Certified For E-Business
IBM CI
IBM Certified Instructor
IBM CS
IBM Certified Specialist
IBM CSSE
IBM Certified Solutions/Systems Expert
IBNR
Incurred But Not Reported
International; Claims - a term to describe claims that have happened but have not been reported to Allstate.
IBS
Ivantage Billing System
ICC
Interstate Commerce Commission
Interstate Commerce Commission (ICC) federal agency that regulates commerce across state lines. The ICC does not oversee insurance, which is subject to regulation by the states according to Public Law 15, McCarran-Ferguson Act. However, insurance companies must comply with many federal laws and regulations.
ICCP
Institute For The Certification Of Computing Professionals Internal Customer Satisfaction Survey
ICSS
ICT
Internet Channel Technology
ID
Identification
The act of recognizing the set of characteristics by which a thing is distinctly known.
IDA
Inter/Intranet Distributed Application
IDA
Interface Design Application
Interface Design Application is what the acronym Ida stands for. It comes from a project completed in 1997 in which a prototype of the user interface of the future Agency Desktop was built as a communication vehicle for the Sales team. The name of a tracking system which is used when a problem is discovered. Of which Microsoft Center of Expertise is a division.
IDCM
Integrated Data Center Management
IDDS
Infrastructure Development & Database Services 3:24 pm
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IDLW
International Date Line West
IDM
Integrated Disability Management
IDMA
Insurance Data Management Association
IDMA is an independent nonprofit professional association dedicated to increasing the level of professionalism in insurance data management.
IEEE
Institute Of Electrical And Electronics Engineers Information Engineering Methodology The methodology developed by James Martin Associates implementing information engineering principles. Views definition of data as the first major task to insure commonality across systems. It views system design as a triad of data, activity and the interaction between them. It starts with a high level abstract statement of goals and needs and redefines these into levels of increasing detail. An organization of working groups that identifies problems and proposes technical solutions for the Internet. They publish XML-related RFCs (Requests for Comments) and specifications.
IEM
IETF
Internet Engineering Task Force
IFPS
Individual Financial Planning Service
IFS
Insurance Financial Stability
After being converted to InterLink, all existing Deerbrook business will be run through the new IFS algorithm and assigned an IFS score similar to all new business. The IFS algorithm is a continuous scoring model, with scores ranging from 0 up to 999. The scores will be grouped into nine groups. The IFS score group assigned to a policy will be one of four underwriting criteria that determine the Policy Rating Tier for the policy. The Policy Rating Tier will have an applicable rating factor associated with it, which will be used to calculate the policy premium.
IFX
Interactive Financial eXchange Forum
IIA
Insurance Institute Of America
Insurance trade association that has extensive course offerings for people who want to pursue an insurance education.
IIAA
Independent Insurance Agents Of America
IIB
Injury Index Bureau
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develop reports for subscribing member insurance companies. IIHS Insurance Institute For Highway Safety
III
Insurance Information Institute
IIS
Internet Information Server
ILDM
Integrated Logical Data Model
ILM
Integrated Lead Management
A software application which has been enhanced and incorporated into the Agency IMPACT system.
ILR
Internet Loss Reporting
IM
Information Management
IM
Inland Marine (Line code 91)
A line of insurance which covers a wide range of perils such as cargo on trucks to fine arts. As an Allstate preferred vendor for technical courseware, IMG University hosts developer and network professional courses, online, through the LRN.
IMG
Information Management Group University
IMP
In-Market Pilot
IMP#7
In-Market Pilot #7
Formerly known as Priority Customer, Platinum, Loyalty
IMPACT
Information Management Performance And Customer Technology Information Management System A database that uses a hierarchical design to connect related records.
IMS
IMS
Integrated Marketing Strategy
IMSA
Insurance Marketplace Standards Association
The Insurance Marketplace Standards Association. A voluntary membership organization of life insurers who agree to follow a specific set of standards in their advertising, sales, and service for individual life insurance and annuity products
IO
Input And Output
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IO
Integration Owner
Integration Owners install the software and make the LAN and printer connections for employees. You will likely have an assigned integration owner. If you?re not sure, ask your supervisor. Almost every business unit at Allstate has an integration owner (IO). There are approximately 120 to 150 total IO?s across Allstate. Who do I contact about ?Developer Desktops?? Have you?re your local Integration Owner call the Help Desk at 667-7777. Punch ?2,? (client/server products).
IO
Internal Order
IP
Interested Party
Any party (other than the insured) such as a bank, finance company or lienholder who would want to secure information as to the coverages, claims, etc. on an insured's policy.
IPAS
Information Protection Application Standards Information Processing Center
IPC
IPGO
Information Protection Governance Officer
IPL
Initial Program Load
IPL
Internet Promise Line Application
IPO
IMPACT Project Office
IPPGO
Information Protection And Privacy Governance Officer
The IPPGO?s responsibilities include promoting alignment of security initiatives with business priorities and promoting compliance with enterprise and business unit security policies and standards. IPPGO's are responsible for communicating security objectives within their area. The overall goal of the IPPS is to protect the integrity, the availability, and the confidentiality of Allstate information. The manual documents the responsibilities of employees concerning this information. The IPPS manual also states that there are consequences if the information is not properly International;
IPPS
Information Protection Policies And Standards
IPT
Insurance Premium Tax
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allows an annual contribution of 100% of earned income up to a specified maximum amount, The contribution may be deductible from income taxes, depending on the individual's income and their coverage by an employer-sponsored retirement plan. IRMS Integrated Risk Management System
IRS
Internal Revenue Service
IRV
Inspection Results Viewer
IS/IT
Information Services/Information Technology Integrated Services Digital Network Refers to a standardized network architecture that is still undergoing definition by several international standards organizations. ISDN services will enable integration of voice, high-speed data, image and other information transmission on a fully digital network.
ISDN
ISG
Information Services Group
ISGP
Information Security Governing Principles
The Information Security Governing Principles (ISGP) provides high-level security guidance for management and technical custodians. It is the foundation for all technical Information Security Standards. Managers and technical custodians are required to review and comply with its contents, as well as all other technical standards.
ISL
Interest Sensitive Life
ISO
Insurance Services Office
A service organization which issued rates for many lines of insurance. They no longer issue premium rates as a rating bureau but do issue standard policy forms which must be approved individually by each state. Enterprise - An organization of national standards bodies, established to set standards that facilitate the exchange of goods and services and to develop cooperation in intellectual, scientific, technological and economic activity. A stage in the Information Engineering Methodology in which high level business systems, technical and information architectures are developed. A dialog manager for interactive applications that provides control and services to allow processing of the dialogs in different host environments. Page 48 of 89
ISO
International Organization for Standardization
ISP
Information Strategy Plan
ISPF
Interactive System Productivity Facility
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ISUS
Information Security User Standards
The Information Security User Standards (ISUS) supports the policy requirements in the IT Usage Policy by providing detailed requirements for end users on how to protect Allstate information and information assets.
IT
Information Technology
ITAM
Information Technology Asset Management Indemnity Territorial Office
ITO
ITV
Insurance To Value
IUA
International Underwriting Association (UK) Interactive Voice Response
IVR
IWS
Intelligent Work Station
J2EE
Java 2 Platform: Enterprise Edition
JAD
Joint Application Development
A term used to indicate a team of employees from different departments or units whose purpose it is to discuss, analyze and design an application or enhancement based on the prevailing business needs of the end user. Contact Management software - a leading provider of eRelationship Management (eRM) solutions for the financial services industry. Effective eRM enables enterprises to synchronize customer interactions across multiple channels, including the Internet, and to offer personalized Web 'self-service' eBusiness solutions to their customers. Specifies an environment in which a unit of work is to be run. Commonly used in mainframe environments (IBM). An often used accounting term which means nothing more than formally moving dollars from one ledger to another or from one policy to another.
JAS
Janna Application Server
JCL
Job Control Language
JE
Journal Entry
JES
Job Entry Subsystem
JSP
Java Server Page
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JUA
Joint Underwriter's Association
JUA
Joint Underwriting Association
A group of insurance companies who have banded together in places like Florida and Hawaii as a loose knit association which is akin to a facility (as in North and South Carolina) or an assigned risk pool. This association can charge its own rate.
JUP
Joint Underwriting Plan
KB
Knowledge Base
KDK
Key Data Keys
KDS
Key Distribution Service
KEK
Key Encrypting Keys
KG
Key Generation
KPA
Key Process Area
The CMM for software includes five maturity levels. Each maturity level defines the key processes necessary to operate at that level. These processes are called Key Process Areas. A factor within a spoke that is most representative of performance.
KPI
Key Performance Indicator
KSK
Key Signing Keys
LAM
Life Agency Manager
LAN
Local Area Network
A data network located on the user's premises in which serial transmissions is used for direct data communication between data stations.
LASC
Life Agency Support Center
LBFS
Lincoln Benefit Financial Services
LBL
Lincoln Benefit Life
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LCC
Line Combination Code
of insurance in greater detail.
LD
Long Distance
LDM
Logical Data Model
LDP
Leadership Development Process
LDRPS
Living Disaster Recovery Planning System
LE
Language Environment
LEW
Loss Early Warning
A mechanized underwriting program that identifies high frequency renewal customers for potential nonrenewal activity.
LIFO
Last In First Out
LIS
Loss Information System
LISC
Local Initiatives Support Corporation
LISC works through local organizations to determine the needs of a given community and allocate that money for necessary neighborhood improvements. LLC is not a partnership or a corporation. It is a distinct business entity that offers an alternative to partnerships and corporations by combining the corporate advantages of limited liability with the partnership advantage of pass-through taxation. Investment which combines the tax benefits of a limited partnership with the liquidity of publicly traded securities.
LLC
Limited Liability Company
LLP
Limited Liability Partnership
LMBC
London Market Brokers Committee
LMS
Loss Market Segment
A regionally defined geographical area containing a group of prospective and existing policyholders. In MMIN, a LMS is comprised of existing policyholders and defined by either ZIP Code or County boundaries. A LMS can be the subject of analysis (an Analysis Group) or used as a Control Group. To protect an employee's continuous service and participation in various company benefits he/she may be placed on a person or illness leave of absence while not
LOA
Leave Of Absence
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working for the company. LOA Life Office Association (South Africa)
LOA
Lines Of Authority
The list of product types that an agent is allowed to sell, as specified on his/her license. Each state can specify its own terminology for product types
LOE
Letter Of Experience
LOMA
Life Office Management Association
LOPC
Lincolnshire Output Processing Center
LOU
Loss Of Use
LPC
Loss Payable Clause
Clause on the policy document indicating another person or lending institution has a financial interest in the insured property.
LPF
Life Persistency Formula
LRN
Learning Resource Network
LRS
Loss Report System
A claims system designed to provide online capabilities for the Claim field personnel. Title for employees eligible to convert to EFS by 6/30/01 deadline. A policy provision providing payment of a specified amount of money for a disability which prevents the insured from pursuing his normal occupation.
LS
Life Specialist
LTD
Long Term Disability
LTV
Lifetime Value
LU
Logical Unit
MAB
Multi-policy Appreciation Bonus
MAC
Mandatory Access Controls
MAE
Mechanized Auto Estimating
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MAES
Multitasking Axion Execution System
MAI
Multi Access Integration
This effort is a part of the new Business Model (NBM) and consists of the integration of data across 3 customer access points: client information centers, local agencies and the Internet.
MAP
Minimum Annual Premium
MARS
Mechanized Accounting Reconciliation System
A claim application used to assist in mechanically reconciling loss drafts and checks. Interfaces with the CCPS batch cycle.
MAU
Multiple Access Unit
MB
Megabyte
One million bytes.
MBA
Master Broker Agent
MBC
Market Business Consultant
MCA
Metadata Control Application
An interface into the Repository to support logical-to-physical mappings, physical descriptions and physical relationships.
MCBI
Multi-Channel Business Integration
MCC
Marketing Control Center
MCD
Manage Customer Declaration
MCD
Managing Customer Dialogue
MCD
Minor Civil Division
A type of government unit that is the primary governmental or administrative division of a county or statistically equivalent entity in many states. MCDs are identified by a variety of terms, such as township, town (in eight states) or district.
MCDBA
MS Certified Database Administrator
MCM
Market Claim Manager
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office and matters that relate to its operations within the office's assigned territory. MCO Market Claim Office An office that employs adjusters and support staff to handle claims. An MCO may be specialized to handle specific types of claims. The personal lines claim office that has various and sundry interfaces with BIIS applications. Formerly, DCO. Claims
MCO
Market Claims Office
MCO
Marketing Claim Office
MCOC
Market Claim Office Central
The unit normally housed in the Regional Office that is charged with the responsibility for the processing of commercial and other specialized claims. The MCOC also handles most HH, JJ, and ZZ looses and subrogation activities.
MCP
MS Certified Professional
MCRM
Marketing And Customer Relationship Management MS Certified System Professional
MCSA
MCSA
MS Certified Systems Administrator
MCSD
MS Certified Solutions Developer
MCSE
MS Certified Solutions Developer
MCSE
MS Certified Systems Engineer
MD
Material Damage
Insurance against damage to a vehicle itself. It includes automobile comprehensive, collision, fire and theft. Material Damage and Physical Damage are terms that are often used interchangeably. A demographic score calculated and available on ZIPMAS for auto, owners, renters and life lines. Each score is a composite of several demographic factors relevant to that particular line and is designed to represent the quality of the demographic mix for determining market opportunity.
MDI
Market Demographic Index
MDMI
Marketing Delivery Major Initiatives
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MDRT
Million Dollar Round Table
An award for producers
MDT
Management Desktop
MDT
Mountain Daylight Saving Time
MEC
Modified Endowment Contract
MED
Medical Coverage
Pays medical and hospital expenses, and the expense of funeral services, resulting from an automobile accident, regardless of the liability of the insured, This is a first party coverage. For the stat of Florida, Personal Injury Protection (PIP) data is included under Medical. Also see Liability Limit. The total of all the Master Records being retained by the System. This includes all losses to which a claim number has been assigned that are still pending or that have been closed within the past two years. A Management Information Base describes the SNMP objects - including simple scalar and more complex two-dimensional tables - comprising the management interface for an application or device. Access to these MIB objects is made possible using the internet SNMP management protocol.
MF
Master File
MIB
Management Information Base
MIB
Medical Information Bureau
MIGA
Minnesota Insurance Guarantee Fund
describes the surcharge collected on most lines of insurance in Minnesota. This state mandated fund usually alters the tax rate by line each year it is in effect. The collection and manipulation of data which may result in useful information described in various ways, shapes and forms.
MIS
Management Information System
MIST
Minor Impact Soft Tissue
MMA
Money Market Account
A savings account that offers the competitive rate of interest (real rate) in exchange for larger than normal deposits.
MMC
Mail Room Cash
MMG
Modern Marketing Guidelines
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auto new business application. Each application is analyzed by the computer to determine if it meets the criteria.. MMIN Market Management Information Network
MO
Mobile Office
Refers to hardware and software developed to support EFSs and high-producing Exclusive Agents in life insurance, annuity and securities sales.
MOA
Marketing Operations Architecture
MOC
Market Operating Committee
MODEM
Modulator/Demodulator
Input/output device that converts the digital computer signals to analog signals for transmission along a communication line and vice versa.
MOI
Method Of Inspection
MOS
Method Of Settlement
MOT
Moment Of Truth
MOTS
Moments Of Truth
MOTT
Moment of Truth Task
MPC
My Personal Choice
MR
Major Responsibility
A primary output/result of ones work or job. Limited to the most critical aspects of ones job for the current review period.
MRC
Mortgage Relations Center
MRP
Multi-Record Policy
MRR
Market Reference Range
MRU
Mobile Response Unit
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MSA
Metropolitan Statistical Area
Management and Budget for use by federal statistical agencies. An MSA consists of one or more counties, except in New England, where MSAs are defined in terms of county subdivisions (primarily cities and towns).
MSF
Microsoft's Solution Framework
MSM
Market Support Manager
MSMQ
Microsoft Message Queue Server
MSP
Mortgage Security Plan
MST
Mountain Standard Time
MTD
Month To Date
MTS
Microsoft Transaction Server
MVR
Motor Vehicle Report
A report requested from the State that provides past violations information on an operator. In some states past accident information is provided as well.
MVS
Multiple Virtual Storage
MWOPC
Mid West Output Center
MYD
Male Young Driver
A term used rating an auto policy to indicate that the principle driver is a male under 25 years of age.
NA
Not Applicable
NAIA
National Association Of Independent Adjusters
Organized to represent the interest of Independent fire and casualty companies (i.e., companies not identified with organizations such as National Bureau) to aid in maintaining their right to continued independence or operation. An Influential group composed of the heads of all state departments of insurance. Organization of insurance regulators for the 50 states, the District of Columbia and the four U.S. territories. The NAIC provides a forum for the development of uniform policy when uniformity is appropriate. A state regulator's primary responsibility is to
NAIC
National Association Of Insurance Commissioners
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protect the interests of insurance consumers, and the NAIC helps regulators fulfill that obligation. NAII National Association Of Independent Insurers National Association For Independent Life Brokerage Agencies National Association Of Independent Life Brokerage Agencies Non Allstate Inspection Request Performs trade association functions for insurance companies that file their rates independently.
NAILBA
NAILBA
NAIR
NALU
National Association Of Life Underwriters
NAMIC
National Association Of Mutual Insurance Companies Northbrook Accounting Management Information System National Association Of Surplus Line Offices National Association Of Securities Dealers NASD is a self-regulatory securities industry organization responsible for the operation and regualtion of the Nasdaq stock market and over-the-counter markets. The NASD is the primary regulator of SEC rules; the SEC itself i s the super regulator. The NASD enforces the SEC rules. An independent subsidiary of the NASD that regulates the activities of broker/dealers in the over-the-counter industry and The Nasdaq Stock Market. NASDR carries out its regulatory responsibilities through education, examinations, market surveillance, registration of securities personnel, advertising and underwriting reviews, disciplinary actions that violate rules, investigation of customer complaints, and forums to resolve disputes. NASDR also regulates the sale of mutual funds, direct participation programs, and variable annuities. The National Automobile Theft Bureau is an Association, sponsored and financed by insurance companies, whose principal function is to aid in the recovery of stolen automobiles.
NAMIS
NAPSLO
NASD
NASDR
NASD Regulation, Inc.
NATB
National Automobile Theft Bureau
NAVA
National Association Of Variable Annuities New Business Contract
NBC
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NBC
New Business Control
The period of time when the application is reviewed, statistically processed and placed on the ALERT system.
NBDC
Northbrook Data Center
NBM
New Business Model
A network of strategies and support centered around growing exclusive agencies, leveraging state-of-the-art technology, building customer-centric processes, and delivering enhanced competitive pricing for valued customer segments. A report of loss for which no contract, coverage or liability exists based on available information.
NC
No Claim
NCCI
National Council On Compensation Insurance Network Center Of Excellence
NCE
NCRF
North Carolina Recoupment Fund
Describes the surcharge imposed by the state of North Carolina on all it its auto business. The rate may vary by year.
NCSC
National Claims Service Center
NCU
Not Currently Used
A policy number not currently being used that appears on a terminated policy record from termination date to the time it is eligible to be reassigned.
NDM
Netview Distributive Management
NDW
NOVA Data Warehouse
NESCO
Northbrook Excess And Surplus Company
NFS
National Financial Services LLC
National Financial Services is a wholly owned subsidiary of Fidelity Investments which provides securities execution, clearance and information management services to retail, institutional and correspondent clients. AFS LLC uses NFS as a clearing firm to hold customer funds/securities. Program developed by Sun Microsystems for mounting remote file systems on a local system so that they appear to be local. The total number of items for which coverage was issued
NFS
Network File System
NGPI
New Gross Policies Issued
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for the first time during a given time period. NGSC National Glass Service Center
NHP
Number Hand Printing
A mode of OCR input in the form of hand=printed numeric characters recognizable by the Optical Character Reader. Sets standards and judges compliance. Formerly, the National Bureau of Standards.
NIST
National Institute Of Science And Technology Next Logical Action
NLA
NLFN
Next Logical Financial Need
NLN
Next Logical Need
NLP
Next Logical Product
NOA
Neighborhood Office Agent
NOAA
National Oceanic And Atmospheric Adminstration Network Operations Center
NOC
NOP
Next Optimal Product
NOVA
Newly Optimized Version Of Alstar
NPI
No Prior Insurance
A term to explain that a potential insured came to Allstate without having insurance from another company in effect.
NPP
Neighborhood Partnership Program
NPV
Net Present Value
NS
Notary Service
NSC
National Support Center
NSCC
National Securities Clearing Corporation
Securities clearing organization through which brokerages, exchanges and other clearing corporations reconcile Page 60 of 89
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accounts with one another. NSF Non-Sufficient Funds
NSO
Neighborhood Sales Office
NTNI
Northbrook Technology Of Northern Ireland Number Of Times Renewed An element of the policy record which counts the number of times a policy (or specific item) has renewed.
NTR
NVPI
New Value Proposition Initiative
NWT
New World Table
OA
Office Automation
OASIS
Organization For The Advancement Of Structured Information Systems Organization for Advancement of Structured Information Systems A consortium of companies and individuals that collects and publishes XML specifications, DTDs and schemas. By standardizing specifications, OASIS hopes to advance the open interchange of documents and structured information objects.
OASIS
OASYS
Office Automation System
OBEL
Optional Basic Economic Loss
OCDA
Oracle Certified Database Administrator
OCE
Open Catalog Extension
A complete set of connection parameters used by BrioQuery to connect to a database server. Those certain types of input (Numeric Hand Printing or Typed Entry Data) that are accepted by the Optical Character Reader.
OCI
Optical Character Input
OCI
Organizational Culture Inventory
OCR
Optical Character Recognition
A system by which a machine can read data which has been printed in alphabetic character or numerals.
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ODBS
Object Data Base System
ODBS
Operational Data Base System
ODBS
Optical Dish Based System
ODE
On-Line Data Entry
ODRF
On-Line Documentation Request Facility
ODS
Operational Data Store
The Operational Data Store is a physical implementation of the Enterprise Logical Data Model. The data it contains is normalized and atomic level. It is implemented on an integrated relational database. It is the repository of information used to populate the Data Marts that support Operational Analysis and Operational Decision Support Systems. It is not intended to support interactive transaction processing. It contains current or near-current information that is very volatile. It requires the data be refreshed no less than once a day. It will not maintain any history or time-based information. Since its primary purpose is to supply data to the Operational Data Marts and it is based on a normalized logical model, it will not be made available for general use to users of the Decision Support System. A quarterly adjusted reimbursement fund for a Neighborhood Office agent that is provided by Allstate for use in payment of office operating, clerical and telephone expenses. It is based on production levels.
OEA
Office Expense Allowance
OEI
Organizational Effectiveness Inventory
OEM
Original Equipment Manufacturer
OFAC
Office Of Foreign Assets Control
OIS
On-Line Information System
OIS
On-Line Inquiry System
A Home Office supported database of statistical information which can be retrieved and formatted for purposes of analyzing financial results.
OJT
On The Job Training
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OLAP
On-Line Analytical Processing
Using the computer to produce an analysis for management decision, usually involving trend analysis, drill down analysis, profiling, etc.
OLB
Out Of Location Book Of Business
OLBOB
Online Book Of Business
OLTP
On-Line Transaction Processing
The original description for all activities and systems associated with entering data reliably into a database. Most frequently used with reference to relational databases, although OLTP can be used generically to describe any transaction processing environment.
OMG
Object Management Group
OO
Object Oriented
A generic term for programming languages that are comparative or declarative. Also a term for the concept where elements within programs are moveable objects. Objects are internally self-reliant, having their own data and code which promotes interchange and reuse.
OP
Operating Personnel
OPC
Output Processing Center
Primary function is the distribution of mail. There are 2 OPC's. They are located in Wheeling, IL and Irving, TX.
OPM
On-Line Performance Management
ORB
Object Request Broker
OS
Operating System
OS
Operation System
OSD
Open Software Description
An XML-based specification designed by Microsoft and Marimba to automate software distribution. OSD uses unique XML tabs to describe software packages. A consortium of computer vendors, private companies, and universities founded to provide vendor neutral technology. Any main or branch office of an NASD member where one or more of the following take place: order execution or market making; pubic offerings or private placements are Page 63 of 89
OSF
Open Software Foundation
OSJ
Office of Supervisory Jurisdiction
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structured; customers' funds or securities are held; new accounts are approved; customer orders are reviewed and endorsed; advertising or sales literature for use by the member's associated persons is approved; the activities of associated persons at other branch offices of the member are supervised. OTC Other Than Collision Refers to the auto coverages such as comprehensive, specified perils, towing, stereo and CB.
OTM
Object Transaction Monitor
OTM
Orientation To Management
OTM
Outbound Telemarketing
OpEPS
Operating Earnings Per Share
P&C
Property And Casualty
The company within the Allstate Insurance Company framework responsible for conducting all Casualty related business and employing Allstaters in the Home Office, the ROCs and Regional Offices.
P-CCSO
Property Casualty Claim Service Organization People Capability Maturity Model
P-CMM
PAAS
Premium Audit Administrative Services
PAC
Payment After Closure
Issuance of a draft payment of a loss or expense after the claim or coverage has been closed. PAL is a website that will provide centralized access to current business process knowledge. It includes links to process models, methodologies, policy statements, guidebooks, templates and checklists. (EZP, PAC) - Pre-authorized check system. Also referred to as PAM. A method of payment direction from the payer's checking account.
PAL
Process Asset Library
PAM
Pre-Authorized Method
PAR
Performance Assessment Review
PARM
Property Acquisition Risk Management
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PAS
Premium Adequacy System
PBL
Product Base Layer
PC
Persistence Component
PC
Personal Computer
Computers that are being developed with more and more power and can utilize more and more software packages sot hat almost everything can be mechanized in some way or another. Formerly known as Platinum, Loyalty
PC
Priority Customer
PC
Project Coordinator
PCB
Program Communication Block
A Program Specification Block contains a PCB for each database view.
PCCSO
Property Casualty Claim Service Organization Property Claim Manager The PCM directs the activities of Market Claim Office personnel in order to achieve the established goals of quality, severity and expense control, and employee development with regard to property. An Allstate team that packages the software products that are dropped on employees' workstations.
PCM
PCOE
Packaging Center Of Expertise
PCR
Program Controlled Referral
PD
Property Damage Coverage
Insurance protection against a loss from legal liability resulting from damage to another person's property caused by an insured's automobile. Also see Liability Limit.
PDA
Personal Digital Assistant
PDA
Physical Data Architecture
PDF
Personal Data Files
PDM
Policy Data Mart
Formerly known as the NDW Central Site.
PDS
Partitioned Data Set
A library. A particular type of dataset which is partitioned
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into smaller pieces called members. PDS Performance Development Summary A form used in the Performance Appraisal process which documents the achievement of each Major Responsibility as well as an overall performance rating. A written performance evaluation that is prepared by an employee's supervisor. The regularly scheduled formal review of each employee.
PDS
Progress Development Summary
PDT
Pacific Daylight Saving Time
PE
Physical Examination
PES
Property Estimating System
A mechanized property loss estimating system used by the Claim Department.
PFLDM
Preferred Future Logical Data Model
PFR
Personal Financial Representative
Allstate term for a licensed insurance agent who is also licensed to sell securities products. This term includes Exclusive Agents, Independent Agents, and Exclusive Financial Representatives
PFRT
Plan/Fund Retool
PFS
Personal Financial Services
PFS-BATS
Personal Financial Services - Business Aligned Technology Strategy Policy File Verification Required Appears on a Coverage Request when the policy file is MK/MN or Manual and the coverage information must be manually pulled from the policy file. An auto rating factor which establishes the original list-price category of each car and is used along with the age of a vehicle to determine collision and comprehensive coverage rates.
PFVR
PGS
Price Group Symbol
PHR
Professional In Human Resources
PI
Productivity Index
Measure of productivity from QSM (makers of SLIM tool)
PIA
Professional Insurance Agents - National
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PIA
Property Insurance Adjustment
homeowners policies at renewal to maintain the proper insurance to replacement cost value relationship. Policies written and recorded on the books of the carrier which are unexpired as of a given date. Producer file in the Triton System (used by Deerbrook, Encompass will use it). National system that tracks insurance statistics.
PIF
Policies In Force
PIF
Producer Information File
PILR
Property Insurance Loss Registry
PIP
Personal Injury Protecion
The insurance that is designed to provide compensation for injuries sustained by an automobile accident victim, regardless of any negligence issue arising from the accident. A TSS Project Coordination process component which partners with the Business areas to coordinate all TSS Auto and Property projects.
PIT
Project Implementation Team
PITR
Primary Insured Term Rider
PKI
Public Key Infrastructure
A network architecture with a set of technologies inter-operating according to established standards and policies to enable the issue, use and terminate of digital certificates.
PLC
Personal Lines Claims
PLUS
Personal Lines Underwriting System
PM
Performance Management
PM
Project Management
PM
Project Manager
PMC
Polaris Money Control
PMF
Project Metrics Form
PMI
Project Management Institute
PML
Program Management Leadership
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PMMS
Property Market Management System
The Underwriting scoring system for property. Sixteen factors on Homeowners business and ten factors on renter's business are scored to determine the raw score and decile of that specific policy. The raw score is stored on the property data collection tape and both raw score and decile are displayed on the galaxy plus referral screens, visual prints and the customer information visual formats. The area level organization within APT responsible for: disseminating standard processes, practices, and templates that are maintained in the APT-PMO; consolidating project reporting for their area; submitting required project information to the APT-PMO; providing guidance and assistance on project activities.
PMO
Project Management Office
PMP
Project Management Plan
PMP
Project Management Professional
PMRE
Predictive Model Research Environment
PMSE
Predictive Modeling Scoring Environment
PMSE
Protection Marketing Scoring Environment
POC
Proof Of Concept
POC
Proportion Of Coverage
A measure of an auto coverage in force per PIF (BOM). It identifies the percentage of auto PIF which carries a given coverage.
POM
Primary Options Menu
PONC
Price Of Non-Conformance
PORS
Post Office Receipt Secured
A document used when mailing cancellation notices to ensure the post office receives (for delivery) all of the notices Allstate gives them to send. Often used to show proof of mailing as of a certain date when an insured ay challenge Allstate's refusal to pay a loss after being terminated. POSIS takes business data gathered on agency insurance transactions and measures critical categories.
POSIS
Point Of Sales Information System
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PP&C
Personal Property & Casualty
Allstate's business, that is, personal lines business.
PPA
Private Passenger Auto
The most common automobile insurance policy sold by Allstate providing protection against liability and personal loss arising from the use of a privately owned and operated automobile.
PPE
Post Production Evaluation
PPI
Property Protection Insurance
Offered as a No Fault coverage in a few states, Property Protection Insurance varies according to law. Generally, this coverage offers in Division I, a limited property damage liability coverage for damage to the property of others.
PPRCE
Personal Property Replacement Cost Estimator Pension And Profit Sharing Center
PPSC
PPV
Private Passenger Vehicle
PPfA
Product Profile For Annuities
PQB
Pre-Qualifying Business
PQI
Property Quality Index
Identifies the profit potential of homeowners applications. The higher the PQI, the higher the risk. Element of each project plan that spells out what each project will do to ensure and measure quality. Initial PQP will lay out what VPD's and VPF's will be executed for each project, when and by whom.
PQP
Project Quality Plan
PR
Police Report
PRB
Premium Review Board
PRC
Problem Resolution Center
PRCOE
Process Center Of Expertise
PRISM
Project Repository And Information System For Management
To establish a central platform and repository for all APT project activity, and also to provide Protection Technology
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executives with summarized at-a-glance dashboard readouts on business alignment of all Protection work and related project metrics. PRO Preferred Repair Option
PRO
Priority Repair Option
PS
Performance Standard
A specific measure of success and indicator of performance for each Major Responsibility. It may measure either results (what is done) or behaviors (how it is done), In either case, Performance Standards should be specific, measurable and observable.
PSA
Premier Service Agent
PSB
Program Specification Block
Describes the logical view of one or more databases to an application program.
PST
Pacific Standard Time
PT
Part Time
PTD
Permanent Total Disability
Total disability which is presumed to be permanent in character. Frequently, total disability is presumed to be permanent (for the purpose of beginning benefits) if it has persisted for a period of six months.
PTE
Pending Termination Endorsement
PTO
Paid Time Off
PU
Physical Unit
PUDWL
Paid-Up Deferred Whole Life
PUM
Property Unit Manager
The manager of the Property Unit.
PUP
Personal Umbrella Policy
Line 38, Covers excess liability above and beyond limitations on other policy lines.
PUWL
Paid-Up Whole Life
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PV
Present Value
PWA
Project Web Access
PWB
Project Workbench
PWS
Property Workflow System
QA
Quality Assurance
QAE
Qualified Annual Earnings
QC
Qualifying Commissions
QC
Quality Control
The function of quality checking a project or system inquiry before transmitting the software components to the production system. Used almost interchangeably with the term acceptance testing.
QCP
Quality Control Plan
QCR
Quality Control Representative
QES
Quality Education System
QIP
Quality Improvement Process
QIT
Quality Improvement Team
QLMS
Quality Leadership Measurement System
QLMS
Quarterly Leadership Measurement System
QNB
Quote New Business
Formerly known as MAI. Quote new business states are states in which Allstate supports online insurance quoting. Non-QNB states are states in which Allstate does not support online insurance quoting.
R/S
Recorded Statement
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RA
Registration Authority
RAA
Reinsurance Association Of America
RAC
Resource Allocation Committee
RACF
Restricted Access Control Facility
An IBM product that is a security control measure. Mainly seen on processors in Northbrook. The RACI Chart maps out different accountabilities, tasks and activities between current Workforce Leaders and immediate managers. It also identifies who needs to be informed. The RACI chart is also referenced in the BCI toolkit and is a standard project management tool.
RACI
Responsible Accountable Consulted Informed
RAD
Rapid Application Development
RADAR
Retention And Defection After Rates
Monthly reports of renewal rations for each state of interest, for lines 10 and 70 (and 19 if requested). These reports will include renewal ratios in advance of the rate change, so that there is a baseline for comparison. Will break out by risk categories post rate-change and (to the extent possible) pre rate-change.
RBC
Royal Bank Of Canada
RCC
Region Commercial Centers
RDBMS
Relational Database Management System
Allows relationships between data items to be explicitly specified and equally accessible. A model for describing and interchanging metadata. It allows a Web site to describe its dynamic (user-created) content without having to store static pages that contain that content. A program whereby an employee rotates through several departments to learn their functions. The duration of the rotation varies by employee.
RDF
Resource Description Framework
RDP
Rotational Development Program
RDS
Retention Data Set
RFC
Request For Comments
A document used by the IETF to describe the specifications for a recommended technology.
RFE
Request For Estimate
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RFP
Request For Proposal
RFQ
Request For Quote
Designed for prospects who are not solicited or pre-qualified. Reports to President of LBL Broker/Dealer for supervisory purposes with a dotted line relationship to FVPs responsible for life, annuity and securities production and supervision; FSMs report to this person. The number of items for which coverage was renewed during a given time period. The systematic management of all records, regardless of media, from their creation or receipt, through their processing, distribution, organization, storage, retrieval to their disposition, and/or retention as necessary. Information flows through the organization in the form of paper and electronic records, such as word processing documents, spreadsheets, e-mail, graphical images, voice and data transmissions, and the input to and output from midrange and mainframe applications. Information can be stored on a variety of storage media, such as paper, microfilm, microfiche, diskette, optical disk, CD-ROM, videotape, and mass disk storage and tape cartridge or reel.
RFSM
Regional Financial Services Manager
RGPI
Renewal Gross Policies Issued
RIM
Records & Information Management
RIMS
Risk & Insurance Management Society
RLC
Response Line Center
RM
Requirements Management
RM
Risk Management
RMBC
Risk Management Business Center
RMD
Regional Marketing Director
RMI
Risk Management Implementation
RMS
Risk Management Systems
RMTS
Risk Management Technology Services
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RMW
Risk Management Workstation
RO
Regional Office
Allstate has divided the United States and Canada into territories. The Regional Office is the main office that services the Allstate policyholders within its territory.
ROC
Regional Operating Center
ROC
Regional Operations Center
Responsible for servicing the Allstate agents.
ROE
Return On Equity
The annual percentage of a company's net income for the year divided by the average equity at the beginning and end of the year. In other words, net income divided by beginning and end average capital. Earnings divided by funds invested equals percent return on investment. A record is made of an Allstate mailing to a customer and archived for retrieval through the Record Center. Allows distributed applications to communicate between modules on different systems. Policy items for which coverage was previously issued and are being extended for another policy period.
ROI
Return On Investment
ROM
Record Of Mailing
RPC
Remote Procedure Calls
RPIF
Renewal Policies In Force
RPR
Relative Performance Review
RPU
Reduced Paid-Up Insurance
RQAM
Manual Entry Cash Transactions
RR
Referral Resources
RR
Registered Representative
Individual who is licensed to sell securities and has the legal power of an agent, having passed a Series 6 or 7 examination. Usually works for a brokerage licensed by the SEC, NYSE, and NASD. When Allstate Agents (PFR's) sell securities they are not acting as insurance agents, they are acting as RR's. Only individuals or broker/dealers can be Registered Representatives. Whan an RR sells a VA or VUL policy it is considered a trade. When an insurance agent sells the same product offering, it is considered a 'submission of an application'.
RSC
Regional Service Center
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RSW
Rapid Solution Workshop
RTB
Run The Business
RTC
Reason To Call
RTC
Reason To Contact
RTD
Received To Date
RUM
Regional Underwriting Manager
RUP
Rational Unified Process
Use is only allowed for evaluation purposes, for a specified area and/or users within the specified time frame.
RV
Recreational Vehicle
RVP
Regional Vice President
The individual to whom the Controller, Human Resource Manager, Underwriting Manager and TAMs within the Regional Office report and who in turn reports to the TVP.
RVW
Riverwalk
S/S
Signed Statement
SA
Same As Applicant
SA
Server Activity
SAI
Service Action Item
SAN
Storage Area Network
SAR
Summary Annual Report
SAR
Sysout Archival And Retrieval
SAR
System Archival Retrieval
An online facility utilized via TSO on the mainframe where reports, lists, deallocations, etc. can be viewed online up to Page 75 of 89
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15 days after they are created. SAS Standardized Aures Score The average Standardized Aures Score for a Driver or the Total Book. This Analysis Factor is only used in the new Business Quality Spoke. A computer language from SAS Institute out of North Carolina that processes data, generates reports and probably most importantly, performs statistical analysis of that data.
SAS
Statistical Analysis System
SAX
Simple API for XML
SB
Surety Bond (Line code 34)
A line of business which covers such things as performance bonds, etc. A government agency that provides financial and management assistance and other services to small business concerns.
SBA
Small Business Administration
SBI
Server-Based Image
SC
Server Component
SCIP
Senior Customer Insurance Professionals
SCM
Software Configuration Management
Establish and maintain the integrity of the products of the software project throughout the project's software life cycle.
SCNA
Sun Certified Network Administrator
SCPR
Sales Core Process Redesign
SCSA
Sun Certified System Administrator
SCT
System Change Transmittal
SDD
Service Development And Delivery
SDLC
Software Development Life Cycle
A standard software life cycle that describes activities, roles and responsibilities relating to the following phases planning, requirements definition, design, coding, testing, deployment, and ongoing maintenance and enhancement.
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SDLC
System Development Life Cycle
SDM
Static Data Management
Enterprise Data Management; Claims
SDM
Service Delivery Management
SDP
Software Development Process
A 42 step process used in the life cycle of a project to ensure quality. Depending on the size of the project, various steps are omitted. An IBM utility used to obtain real-time information about jobs and resources in an MVS/JES2 system. Also called Spool Display and Search Facility.
SDSF
System Display And Search Facility
SE
Software Engineering
SE-CMM
Systems Engineering Capability Maturity Model Securities And Exchange Commission The SEC is the federal regulatory agency which is authorized to laws and rules that govern the securities industry in the United States.
SEC
SEI
Software Engineering Institute
SEII
Securities Education Institute, Inc
Provider of software used to manage compliance to licensing and continuing Education requirements for broker/dealers and their registered representatives. SEII maintains a database of licensing and continuing education data for AFS LLC registered representatives.
SEP
Simplified Education System
SEPG
Software Engineering Process Group
SEQA
Software Engineer Quality Advocate
A full-time role at the Area level that is responsible for gathering micro level measurements and reporting the data to the department measurement coordinator on a monthly basis, coordinating area level audit follow-ups, ensuring compliance with standards and assisting in all process improvements and implementations.
SGA
Super General Agent
SGML
Standard Generalized Mark-up Language
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SIN
Social Insurance Number (Canada)
SIU
Special Investigation Unit
SIU
Special Investigative Unit
SLA
Secure Level Agreement
SLA
Service Level Agreement
Agreement between a customer and a client depicting agreed upon services. The software project-planning tool for Windows. An estimating model based on data from over 6000 projects, it is used to estimate the time, effort and costs required to satisfy a given set of software requirements and determine the best strategy for designing and implementing your software project.
SLIM
Software Lifecycle Management
SLIQ
Streamlined Integrated Quoting
SLT
Senior Leadership Team
SMART
Sales Management Analysis And Reporting Tool
A component of the Enterprise Data Warehouse developed to provide decision support capability and real-time access to sales information.
SMC
Strategic Management Committee
SME
Subject Matter Expert
SMF
System Management Facility
SMIC
Sales Management Incentive Compensation
(Growth Through Effective Management) - The name for the incentive compensation (bonus) system available to AMs, TEMs, and TAMs in Sales. A language designed to integrate multimedia objects into a synchronized presentation.
SMIL
Synchronized Multimedia Integration Language Strategic Method Of Inspection
SMOI
SMP
Special Multi-Peril (Line code 45)
A line of business no longer in effect as it has been replaced by the BPP. This was a more primitive version of the BPP and was last issued in Mississippi and North Page 78 of 89
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Carolina. SMS Skills Management System
SMS
Storage Management System
SMS
Systems Management Server
SMS-R
Skills Management System-Rewrite
SMSR
Skill Management System Rewrite
SMT
Senior Management Team
SNDM
Sears Network Data Manager
A Sears program offering which facilitates the exchange of data between host computers.
SOA
Service Oriented Architecture
SOAP
Simple Object Access Protocol
SOW
Statement Of Work
SPCP
Systems Performance & Capacity Planning
SPD
Summary Plan Description
SPDA
Single Premium Deferred Annuity
SPHR
Senior Professional In Human Resources
SPI
Software Process Improvement
SPIA
Single Premium Immediate Annuity
SPOE
Single Point Of Entry
SPOM
Single Point Of Monitoring
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SPP
Scheduled Personal Property
A rider available on homeowners policies which provides coverage to specified, appraised personal property such as jewelry, artwork, or other items not covered or only partially covered under the regular homeowners policy. Establish reasonable plans for perfomring software engineering and for managing the software project. Provide adequate visibility into actual progress so that management can take effective actions when the software project's performance deviates significantly from the software plans.
SPP
Software Project Planning
SPTO
Software Project Tracking And Oversight
SPUFI
SQL Processor Using File Input
SQA
Software Quality Assurance
Provide management with appropriate visibility into the process being used by the project and of the system being built. Responsible for stewardship of SQA processes, and the function of performing independent verification of defined processes on projects.
SQA COE
Software Quality Assurance Center Of Excellence
SQC
Software Quality Control
SQC COE
Software Quality Control Center Of Excellence Structured Query Language A very popular and universal language used for relational database access, updating, etc. Establish a common understanding between the customer and the software project team of the customer's requirements that will be addressed by the software project.
SQL
SRM
Software Requirements Management
SRM
Strategic Risk Management
SRO
Self Regulatory Agency
Nongovernment organizations that have statutory responsibility to regulate their own members such as the NYSE, AMEX, and NASD. Individuals with a solid background in information - both paper and electronic - owned by, or in the custody of, their Business Unit or Shared Service, and a solid background in the information systems used to house that electronic information.
SRRTF
Special Records Retention Task Force
SS
Support Staff
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SSM
Software Subcontract Management
Select qualified software subcontractors and manage them effectively. A subcontractor, as defined in the CMM, is an external agent responsible for developing and managing one or more well-defined software products.
SSN
Social Security Number (US)
SSP
Sales & Service Processing
Connected to the ALSTAR system, provides for enhanced customer service. This project addresses the market that lies between rural markets and cities. It has designed a property product for this market.
STARS
Small Towns And Rural Strategy
STS
Share-Point Team Services
SW
Software
SWDC
South West Data Center
SWOPC
South West Output Processing Center
SWOPC
Southwest Output Center
TA
Technology Architect
TACF
Transmission Of Alstar Code And Files
TAG
Technical Architecture Group
TAM
Territorial Agency Manager
TAMP
Training Activity Measurement Process
TAMRA
Tax And Miscellaneous Revenue Act
TAMRA
Technical And Miscellaneous Revenue Act Type
TAMRA classifies life insurance policies for which the premiums paid exceed the modified endowment premium limitation and are subject to special rules. A type of auto policy as designated by ISO for use mainly by long haul trucking firms.
TAP
Truckers Auto Policy
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TAT
Temporary Agent Transfer
fast track process for setting up an existing experienced registered rep who signs an agreement to sell Allstate securities product.
TBD
To Be Determined
TBOP
Texas Business Owners Policy
A line of insurance issued only in Texas. Basically, this is the Texas version of the BOP. Personnel who investigate and settle bodily injury claims and property damage claims by phone. Complete inventory of all components transmitted to production.
TCH
Telephone Claim Handling Adjuster
TCI
Transmittal Component Inventory
TCM
Territorial Claim Manager
TCPP
Texas Comprehensive Package Policy
A policy which covers a variety of perils and is issued only in Texas. Basically, this is the Texas version of the BPP policy.
TDAN
The Data Administration Newsletter
TDOC
Trailing Document
Trailing documents are inserted into the mailing of a policy but are not attached to the policy DEC information. Usually the documents are to be returned to Allstate for legal or regulatory requirements.
TDWI
The Data Warehousing Institute
TEFRA
Tax Equity Fiscal Responsibility Act
TEM
Territorial Education Manager
TIB
Theft Insurance Bureau
National system that tracks insurance statistics.
TIC
Territory Internal Control Manager
TIDE
Triennial Independent Director Evaluation
TIM
Technical Integration Manager
TIN
Taxpayer Identification Number
Generic term for: SSN - Social Security Number (US), EIN Employer Identification Number (US), or SIN - Social
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Insurance Number (Canada). For non-employee agencies Allstate stores one TIN for the business. TM Territory Manager
TMC
Traffic Management Center
TMP
Texas Multi-Peril
A line of business issued only in Texas. This was the Texas version of the BPP prior to September of 1987. Maintains retention information on tape data sets.
TMS
Tape Management System
TMU
Traffic Management Unit
TNG
The Next Generation
TOR
Terminal Owning Region
TP
Transaction Processing
TPA
Third Party Administrators
TRA
Tax Reform Act
TRF
Travel Request Form
Carbonized forms the attendee completes and sends to the Central Travel Agency for travel arrangements to and from an award trip.
TS
Time Stamp
TSA
Tax Sheltered Annuity
TSM
Territory Sales Manager
TSO
Territorial Sales Office
TSO
Time Sharing Option
TSS
Technical Shared Services
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TSS
Top Secret Security
TSSFS
Technical Shared Services/Field Support
TUM
Territorial Underwriting Manager
A manager to whom typically several district underwriters report and who in turn reports to an Underwriting Division Manager or Underwriting Manager.
TVAGL
Teleview At Great Lakes
UA
Universal Application
Various Tenfold technologies/tools are used within the InterLink application. Allstate will incorporate TenFold's Universal Application (UA) platform into our Solutions Center. TenFold's Universal Application platform is a new paradigm for building complex applications for large organizations in a much more expedient manner than previously possible. A management tool used to isolate a group of policies (based on selected parameters) for purposes of claim analysis.
UCAP
Underwriting Claim Audit Program
UCE
Unsolicited Commercial Email
UCM
Unit Claims Manager
A manager to whom approximately 10 Claim adjusters report and who in turn reports to the MCM. Ability to service a claim regardless of where the policy resides. Example: An Illinois policyholder has an accident in Florida. The claim can be serviced in Florida through the use of UCP.
UCP
Universal Claim Processing
UCT
Universal Code Translation
UD
Update Distribution
UDDI
Universal, Description, Discovery And Integration Umbrella Excess Liability (Line code 53) A line of insurance which provides liability coverage above and beyond the base amount provided by an auto and general liability policy.
UEL
UI
User Interface
UIM
Underinsured Motorist
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UL
Universal Life
Universal Life Insurance (or Flexible premium): A life insurance policy designed as a permanent policy, but different from traditional policies in that it allows the policy owner to vary the amount and timing of premium payments (subject to satisfying policy premium minimums to maintain the policy), plus increase or decrease the death benefit (subject to underwriting for an increase). Cash values accumulate based on premium payments. Monthly deductions are subtracted from this fund for expenses and cost of insurance. Interest is then added to this fund. In some cases the interest rates to be credited are declared by the company and vary from time to time.
ULP
Universal Life Premiere
UM
Uninsured Motorist
Pays the policyholder and passengers in their car or losses sustained by reason of bodily Injury, sickness, disease or death caused by the owner or operator of an uninsured automobile or a 'hit-and-run' driver. Stacked UM is available in the state of Florida but it on not broken out separately in MMIN.
UML
Unified Modeling Language
UNCEFACT
United Nations Center For Trade Facilitation And Electronic Business University Of Phoenix Online
UOP
UPO
University Of Phoenix Online
URI
Uniform Resource Identifier
The addessing technology by which URLKs (Uniform Resource Locators) are created. Technically, http:// and ftp:// are specific subsets of a URI. A complete description of an item, containing the location of the item that you want to retrieve within the Intranet / Internet. The following example is the URL that takes users to the SMART home page: http:\\001-howeb15-s/ibi_htm/sales/160_1.htm.
URL
Uniform Resource Locator
URL
Universal Reference Locator
URS
Universal Rating System
USPS
United States Postal Service
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UT
Universal Term
UT
Universal Time
UTC
Universal Time Coordinated
UTI
Unable To Issue
An application which cannot be processed and issued due to missing information. Normally contact will be made with the agent or insured to obtain the needed information. A variable annuity is a type of financial services product which combines the standard features of most annuities with investment choice.
VA
Variable Annuity
VF
Vendor Feedback
VI
Visual Inquiry
VIN
Vehicle Identification Number
That number, unique to every vehicle, that describes the vehicle for purposes of identification. The VIN, when properly decoded, provides a true description of the vehicle to which it was assigned. The Vendor Master File is an alphabetical listing of all vendors. The card code which indicates that the print-out 80 characters Sub-process invoked to validate specific process deliverables against standards. Examples include code inspections and design walkthroughs Sub-process invoked to verify that processes are being followed according to standards. An example would be configuration management audit. A standard text based language for creating interactive 3-Dimensional objects for delivery across the Internet. Telephone answering system used by the Human Resource Service Center to give Allstate employees quick and easy access to their benefit and payroll information.
VMF
Vendor Master File
VP
Visual Print
VPD
Validate Process Deliverables
VPF
Verify Processes Are Folllowed
VRML
Visual Reality Modeling Language
VRS
Voice Response System
VRU
Voice Response Unit
VSAM
Virtual Storage Access Method
Access Method Of Os/Vs for use with direct-access storage (need to use access without services.) Page 86 of 89
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VSI
Vendor's Single Interest
VSS
Visual SourceSafe
VTAM
Virtual Telecommunications Access Method Variable Universal Life
IBM networking application for printers, terminals and host computer applications. The Consultant Variable Universal Life (VUL) product meets the need for increased life insurance with a flexible decreasing cash value and income replacement protection. It also creates a solid investment portfolio for retirement. The VUL sells itself because the customer can ?see the money? in the policy? (i.e., entire investment portfolio and percentage mix of investment products selected are easy to see).
VUL
W3C
World Wide Web Consortium
WAN
Wide Area Network
WBST
Web Based Scrubbing Tool
WC
Waiver Of Charges
WC
Workers Compensation (Line code 57, 58, 98)
A line of insurance which covers injury to workers, regardless of fault, at the workplace. Most states require this coverage for almost all businesses of 3 or more employees. However, some states issue their own WC exclusively in their states (monopolistic) while other state compete with insurance companies and sell WC policies in their states.
WCIO
Workers Compensation Insurance Organization Work Force Management System
WFMS
WIP
Work In Progress
WLM
Work Load Manager
WOS
Waiver Of Subrogation
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WRP
Willow Road Plaza
WSDL
Web Service Description Language
WSP
Written Supervisory Procedures
Sets forth the supervisory system established by the member, and shall include the titles, registration status and locations of the required supervisory personnel and the responsibilities of each supervisory person as these relate to the types of business engaged in, applicable securities laws and regulations.
WSR
Web Service Request
WTS
Windows Terminal Services
XBRL
Extensible Business Reporting Langauge
XHTML
Definition of HTML 4.01 in XML
XLINK
XML Linking Language
XLINK
XML Path Language
XMI
Extensible Metadata Interchange
XML
Extensible Markup Language
A data format for structured document interchange that is more flexible than HTML. While HTML's tags are predefined, XML allows tags to be defined by the developer of the page. Thus, XML-defined Web pages can function like database records. A set of components that allows the interoperation between object technologies such as Java, Microsoft COM, and CORBA. This means that objects can be transported between different object systems (COM and Java) and different Java VMs (Microsoft's and Sun's). Use is only allowed for evaluation purposes, for a specified area and/or users within the specified time frame.
XMOP
Extensible Markup Language Metadata Object Persistence
XP
eXtreme Programming
XPATH
XML Path Language
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XSL
Extensible Style Language
presentation and appearance of an XML document.
XSLT
XSL Transformations
YTD
Year-To-Date
The cumulative results of a given factor from January 1 through the most current period for which information is available.
cc
Carbon Copy
eEG7
Western European EDIFACT Insurance Group Enterprise Program Management Office
ePMO
ePMO
Enterprise-Wide Program Management Office

Number of Acronyms: 1,341
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Allstate Acronym List

Allstate Agency Distribution

Adjusted Annual Premium

Affirmative Action Plan

Activity Based Costing

Agency Business Services

Attribute Certification Authority

Allstate Center For Assistive Technology

Automated Account Transfer Service