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APPENDIX QUESTIONNAIRE

A Questionnaire on Effectiveness of Recruitment and Selection Process Dear Sir/Madam, I Susmitha.B, MBA student of CMRIT Bangalore, request you to spare some valuable time in filling this questionnaire, which will help in my study Effectiveness of Recruitment and Selection Process. This study is confined to academic purpose only and information provided by you will be kept confidential. Personal details:Sl. No 1 2 3 4 5 Details Name Designation Organization Gender : : : : (a) Male ( ) (b) Female ( )

highest qualification:

To HR Department 1) Is there a well defined recruitment policy in 24/7 customer? (a) Strongly Agree ( ) (b) Moderately Agree ( )

2) Principle of right man on the right job is strictly followed/a detailed job-analysis is done prior requirement?
(a) Strongly Agree ( ) (b) Agree ( )

(c) Disagree ( ) (d) Strongly Disagree ( )

3) Which internal source of recruitment is followed by the company and given more

priority?
(a) Internal promotion ( ) (b) Employee referral ( ) (c) Transfer ( )

4) Which external source of recruitment is followed by the company and given more priority?
(a) Advertisement ( ) (b) Walk in interviews. ( ) (c) Agencies/consultancies ( )

(d) Tele calling (e) Others 5) Which source of recruitment is relied upon when immediate requirement arises?
(a) Internal source ( ) (b) External source ( )

6) Which parameter is given more priority while selecting a candidate for the job?? (a) Experience ( ) (b) Skills ( )

(d) Aptitude ( ) (e) Attainment ( )

(c)Process knowledge ( )

7) What type of interview is taken while selection? (a) Patterned ( ) (c) Depth (b) Stress ( ) (d) Others ( )

8) Does your job profile match the job description explained at the time of recruitment? (a) Strongly agree ( ) (b) Agree ( ) (c) Disagree ( ) (d) Strongly Disagree ( )

9) What factors are normally taken into account while choosing a media for recruitment advertising?
(a) Cost effectiveness ( ) (b) Time available ( ) (c) Reach of media ( ) (d) Others ( )

To Process Department 10) What is the primary reason for choosing 24/7 customer?
a) Brand Image ( ) b) Advancement potential ( )

(c) Compensation/Benefits ( ) (d) Others ( )

11) What prompted you to apply with 24/7 customer?


(a) Job fair ( ) (b) Direct walk in ( )

(c) Company website ( ) (d) Call/message/email ( ) (f) Employee referral( )

(e)TV/radio/print ads/internet ( ) (g)Other( )

12) How do you feel about the interview panel at 24/7 customer?

(a) Excellent ( )

(b) Good ( ) (d) Satisfactory ( )

(c) Average ( ) (e) Poor ( )


13)

How many interviewers have you met, at 24/7 Customer? (c) 7-8 ( ) (d) 9-10 ( )

(a) 1-3 ( ) (b) 4-6 ( )

(e) >10 ( )

14)

Did you encounter any problems during the interview process?? (b) No ( ) Comment.............................................................

(a) Yes (Specify the problem) ( )

15)

Were you aware about the salary offered by 24/7 customer at the time of

recruitment??
(a) Yes ( )

(b)No ( )

16)

Were you given timely feedback on the results of the interview?

(a) Yes ( )

( b) No( )

17)

How long did the company take to inform you about your selection? (a)Same Day ( ) (c) 2 days- 1week ( ) ( b) Next Day ( ) (d) > 1week ( )

18) Were you informed about the position/job profile clearly at the time of interview??

(a) Yes ( )

(b) No ( )

19) Were the interviews conducted on time?


(a) Yes ( )

(b) No ( ) if no specify the reason.............................................................


20)

Overall I am satisfied with 24/7 Customer interview process? (a) Strongly Disagree (c) Neither Agree or Disagree (e)Strongly Agree (b) Disagree (d)Agree

Thank you for your valued time and cooperation.

BIBLIOGRAPHY REFERRED BOOKS FOR THE STUDY


Ashwatappa- Human resource and personnel management Fifth Edition,. Tata McGraw Hill Publishing Company Ltd. V.S.P.Rao- Human resource management, Edition 2007. C.R.Kothari- Methodology method and techniques, 2nd Edition 1992. P. Subba Rao - Personnel and human resources management, Konard Publishers, New Delhi

REFERRED WEBSITES
a. www.247customer.com b. www.hrguide.com c. www.citehr.com

d. www.wikipedia.com