Job Description

Position Title: Concierge

Department & Location: Front OIIice Department / Hotel Mercure**** Vienna
Reports to: Front OIIice Manager
Responsible Ior: subordinates
Salary range: 25`000-35`000 euro / year
Position summary: Serves as guest`s liason Ior both hotel and non-hotel services. Functions are
an extension oI Iront-agent duties. Assists the guest regardless oI whether inquiries concern in-
hotel or oII-hotel premises attractions, Iacilities, services or activities. Knows how to provide
concise and accurate directions. Makes reservations and obtains tickets Ior Ilights, the theater or
special events. organizes special Iunctions such as VIP cocktail receptions. Arranges Ior
secretarial services.
Duties & responsibilities:
1. Develops a strong knowledge oI the hotel`s Iacilities and services and oI surrounding
community
2. Provide guests with directions to attractions or Iacilities in or outside the property
3. Provides guests with inIormation about attractions, Iacilities, services, and activities in or
outside the property
4. Makes guest reservations Ior air or other Iorms oI transportation when requested. Obtains
necessary itinerary and tickets
5. Makes guest reservations Ior the theater and other Iorms oI entertainment when requested.
Obtains necessary tickets and provides directions to the Iacility.
6. Organizes special Iunctions as directed by management
7. Arranges secretarial and other oIIice services
8. Coordinates guest requests Ior special services or equipment with the appropriate department
9. Contacts roomed guests periodically to ascertain any special needs
10. Handles guest complaints and solves problems to the degree possbile
SpeciIic limitations on authority: is allowed to engage expenses not exceeding 200 euros/day
without management approval
Prerequisites
Education: Minimum oI 2 years college education with emphasis in business, sales, or
marketing. Must be able to speak, read, write and understand the primary languages used in the
workplace and by the guests who visit the workplace
Experience: minimum oI 2 years sales experience with a minimum oI one year supervisory
experience
Physical: requires bending, stooping, climbing, standing, walking, sitting, Iingering, reaching,
grasping, liIting, carrying, repetitive motions, visual acuity, hearing, writing, and speaking. Must
exert well-paces mobility to reach other departments oI the hotel on a timely basis
Travel Agent 1ob Profile and Description
The job oI the Travel Agent is as a Iacilitator Ior arranging and helping customers in opting Ior
the best travel packages that suit their interests and likings. The responsibilities oI the travel
agent is to keep himselI/herselI updated about the travel and tour packages and other travel
related inIormation so as to help and query the customer`s needs. The travel agent must also
assist and support their customers in all their travelling plans and make arrangements to provide
them with best oI services.
advertisement
Duties and Responsibilities
1. Planning travel plans and packages keeping in mind the customer`s interest.
1. Helping and advising the customers in selecting the travel and tour packages that well
suit their personal interests.
1. Arranging the means oI travel and transportation Ior their customers.
1. Booking tickets Ior travel Ior the customers.
1. Arranging stay accommodations Ior the customers during their schedule oI travel.
1. Getting payments Irom the customers and other important documents needed to veriIy
their identity beIore they travel.
1. Working to improve the business development oI the travel agency.
1. Recommending better and attractive travel and tour packages including discount options
to the travel manager.
$ills and $pecifications
1. Good oral and verbal communication skills as well as written skills.
1. Knowledge oI marketing and business strategies.
1. Knowledge oI places and their importance.
1. Ability to persuade and deal the customers.
1. Willing to work without time constraints and travelling to Iar oII places.
ducation and Qualifications
1. Bachelor`s or an equivalent degree in any subject or preIerable in tourism, business or
marketing related Iield
2.