Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
2009
www.routledge.com/business
www.routledge.com/business
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FORTHCOMING
e-Relationships in Marketing
Advances in Theory and Practice
Arthur Sweeney, Griffith Business School, Southport, Australia, Bill Merrilees, Dale Miller, both at Griffith University, Australia and Sally Rao Hill, University of Adelaide, Australia
The Internet is expected to be at the heart of future innovations in services marketing, but can it facilitate relationships between companies and their customers? This is a critical question because generally organizations that take a relationship approach to business have a higher sales growth and profitability. Indeed, emerging electronic technology may facilitate dialogue between companies and customers, and thus transform their relationships, so much so that customer-technology based interactions may hold the key to business success. e-Relationships in Marketing focuses on technology-based marketing interactions, particularly Internet facilitated relationships, and shows marketing managers and students of marketing how they can develop relationships in their own settings.
October 2009: 229 x 152: 224pp Hb: 978-0-415-99049-3: 75.00 Pb: 978-0-415-99050-9: 25.99
US $135.00
US $41.95
RELATED JOURNAL The International Review of Retail, Distribution and Consumer Research
Editors: Leigh Sparks, University of Stirling, UK and John A. Dawson, University of Edinburgh, UK
Volume 19, 2009, 5 issues per year Print ISSN: 0959-3969 Online ISSN: 1466-4402
Business Improvement
Integrating Quality, Innovation, and Knowledge Management
Rodney McAdam, University of Ulster, UK and Shirley-Ann Hazlett, Queens University, Belfast, UK
Distinct from many traditional business improvement texts, this book is the first to fully integrate innovation, quality, and knowledge management. Taking a broad scope, using international case studies from a range of settings, both private/public enterprises and closely relating the key components of business improvement rather than viewing them as an eclectic mix, the authors outline both the pros and cons of the subject as well as providing a wealth of pedagogical features. These include appendices of practical measurement tools and an extensive website offering support to lecturers through lecture plans and additional course materials and cases. Discussing the subject at a suitable level, it explores the key current and emergent strands of business improvement, including: quality management (quality and business excellence management) innovation management (creativity and innovation management) knowledge management (knowledge and process management). Enabling readers to make more informed choices in shaping business improvement efforts to meet their needs, this text is an invaluable resource for all students of innovation management, business improvement, and quality.
Selected Contents: Introduction 1. The Need for Business Improvement: Market, Technological, and Social Change 2. Quality and Business Excellence: Theory and Practice in Organizations 3. Quality and Business Excellence: Models and Methodologies for Small Organizations 4. Quality and Business Excellence: Applications in Organizations 5. Creativity and Innovation: Theory and Practice in Organizations 6. Creativity and Innovation: Models and Methodologies 7. Creativity and Innovation: Applications in Organizations 3. Knowledge and Process Management in Small Organizations 8. Knowledge and Process Management: Theory and Practice for Organizations 9. Knowledge and Process Management: Models and Methodologies for Small Organizations in Small Organizations 10. Knowledge and Process Management: Applications in Organizations 11. Conclusions and Recommendations
October 2009: 246 x 174: 448pp Hb: 978-0-415-42846-0: 95.00 Pb: 978-0-415-42847-7: 32.95
US $170.00
US $59.95
Information Management
An Informing Approach
Fons Wijnhoven, Twente University, the Netherlands
Information and its management is central to modern society. Organizations - private and public, national and international - have recognized that information is a key resource and that its management is critical for success. Existing books on information management focus on the abilities of computers to process data, the development of information systems, and the management of IT resources. They often start with the computer as a key issue. Although Information Management acknowledges the importance of computers and data communication, it starts from a deeper understanding of the concepts of information and knowledge, and on the basis of this understanding, derives methods to use computers effectively. This textbook provides graduates of any discipline with an understanding of the theory and practice that underpins information management, and introduces students to the concepts and applications of information management techniques in a variety of organizational contexts. In giving students strong philosophical foundations, Fons Wijnhovens book will prove to be an excellent primer in information management.
Selected Contents: 1. Introduction 2. The Lockean View and Databases 3. The Leibnizian View 4. The Kantian View and Multiple Perspectives 5. The Hegelian View and Information Politics 6. Information Management in Organizations 7. The Singerian View and Information Management Research
October 2009: 234 x 156: 208pp Hb: 978-0-415-55214-1: 85.00 Pb: 978-0-415-55215-8: 27.99
US $140.00
Perspectives on Projects
Rodney J. Turner, ESC Lille, France, Frank Anbari and Christophe Bredillet, ESC Lille, France
Project management today has evolved to develop a wide range of tools, techniques, and skills on which the project manager can draw. This book describes for students and managers the full range of skills that project managers must develop and discusses when each skill is relevant to use. The authors group the skills into nine schools, representing nine branches of project management research and theory. By usings a metaphor to describe each school, the authors help students and managers understand how and why they are using the skills from that particular school. Students and mangers then match the metaphors to their project in order to know what key levers they have to pull to help their project to a successful conclusion. Building upon the various theoretical orientations that the field of project management has developed, the authors describe, among others, the optimization, modeling, governance, marketing, and contingency approaches to project management. In addition, the book features a series of case studies, drawn from a variety of settings, to illustrate how the different schools can provide different perspectives on projects.
August 2009: 234 x 156: 296pp Hb: 978-0-415-99373-9: 70.00 Pb: 978-0-415-99374-6: 22.99 eBook: 978-0-203-89163-6
US $140.00
US $45.95
US $53.95
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FORTHCOMING
TEXTBOOK 3RD EDITION
Quality
A Critical Introduction
John Beckford
The third edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers. Key features include: complete introduction to quality in the context of management thinking in depth reviews of the contributions of Quality Gurus contemporary developments in theory and practice international case studies drawn from both public and private sectors equal emphasis on both manufacturing and service sectors practical case study focused toolkits and applications.
Selected Contents: Part 1: Introducing Quality 1. The Quality Imperative 2. Quality: A Strategic Decision? 3. Barriers to Quality 4. The Emergence of Management Part 2: The Quality Gurus User Guide 5. Philip B. Crosby 6. W. Edwards Deming 7. Armand V. Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taiichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3: Contemporary Thinking 14. Contingency Theory 15. Organisations as Systems 16. Organisational Cybernetics 17. Soft Systems Thinking 18. Critical Systems Thinking 19. Business Process Re-engineering 20. Organisational Learning 21. Systemic Quality Management Part 4: Methods, Tools & Techniques 22. SB Foods: A Quality Problem? 23. First Intervention 24. Second Intervention 25. Final Intervention
September 2009: 246 x 174: 336pp Hb: 978-0-415-99634-1: 85.00 Pb: 978-0-415-99635-8: 35.99 eBook: 978-0-203-88571-0
US $150.00 US $64.95
US $54.95
e-Governance
Managing or Governing?
Edited by Leslie Budd, The Open University, UK and Lisa Harris, University of Southampton School of Management, UK Series: Routledge eBusiness
Developing hand in hand with e-Business in its use of information and communication technologies (ICTs), e-Government emerged in the 1990s with the promise of a more accessible, efficient, and transparent form for public institutions to perform and interact with citizens. The successes - and some critics say, general failures - of e-Government initiatives around the world have led to the development of e-Governance - a broader, more encompassing concept that involves not only public institutions but private ones as well. Taking a multidisciplinary approach, this book explores eGovernance in theory and practice with an analytical narrative from heterodox perspectives. Covering such essential issues as global governance of the internet, the European Knowledge Economy, the transformative promise of mobile telephony, the rise of e-Universities, internet accessibility for the disabled, and e-Governance in transition economies, the book draws on contributions from experienced academics and practitioners with an expertise in an emerging field. In addition, each chapter includes such features as discussion of key issues that draw on case studies in order to facilitate significant discussion questions.
Selected Contents: Introduction: Managing Governance or Governance Management. Is it all in a Digital Days Work? Leslie Budd and Lisa Harris Part 1: Setting the e-Governance Scene 1. Governance Puzzles John Clarke 2. e-Governance and the Governance of the Internet Richard Collins 3. The Limits of Post-Lisbon Governance in the European Union Leslie Budd Part 2: Enabling and Managing Technologies 4. Early adopter Case Studies of Effective Mobile Communications between Citizens and Government Jane Vincent and Lisa Harris 5. Abandoned Heroes: The Decline of ICT Business Support Alan Rae 6. Collateral Damage? The Impact of Government Policy on United Kingdom Higher Education Simran Grewal Part 3: Functional Fields for e-Governance 7. e-Governance Issues in Small and Medium-sized Enterprises Colin Gray 8. e-Governance and Local Government Janice Morphet 9. e-Government, Disability and Inclusion Charles Dennis and Fintan Clear 10. e-Governance in Transition Economies Antoaneta Serguieva and Kamen Spassov
2008: 229 x 152: 280pp Hb: 978-0-415-96517-0: 75.00 Pb: 978-0-415-96518-7: 22.99 eBook: 978-0-203-88388-4
US $135.00
US $55.95
US $41.95
FORTHCOMING
10
2ND EDITION
11
US $47.99
US $59.99
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