BAR Training Services

Brochure 2011

Introduction to BAR Training Services

BAR Training Services (BARTS) set the standards in industry specic training to BAR Members and the removals industry as a whole. BARTS training courses and workshops are available on site at your premises, delivered by BARTS Field Trainer. BARTS Trainers also provide training in your area or welcome you to obtain qualications and acquire skills at BAR Head Ofce in Watford. To save you the travel and accommodation costs that would be incurred when sending personnel away from the workplace, all of BARTS training courses are available on your premises at your convenience. Each course can be fully tailored to suit your individual company requirements. BARTS services include career development, management training and a full range of progressive skills based training. BARTS commitment to improving the skills of the industry includes the production of a nationally recognised apprenticeship scheme developed specically for the removal industry. BARTS employ a fully qualied and experienced team of trainers to deliver all of their programmes. If you do not nd the required training programme listed, BARTS can create and design a bespoke programme specically for you. For more details, please contact BARTS.

Mandatory Training Page Drivers CPC Fire Safety Fire Warden Health & Safety Awareness Health & Safety Package Induction Manual Handling Risk Assessment 3 3 3 4 4 4 5 5

Skills Training Barometers & Clocks Commercial Packing Container Loading Documentation Export Wrapping Fragile Packing Furniture Handling Non Fragile Packing Overseas Documentation Paintings, Pictures & Mirrors Piano Handling Vehicle Loading & Unloading

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Additional Skills Customer Service Selling Skills & Promoting the OFT Code of Practice to Customers Train the Trainer Writing a Winning Tender for the Public Sector BTEC Award in Practical Estimating BTEC Award in Removal Management

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BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 2

Mandatory Training Courses:

Driver CPC / Mandatory Training
Description: The Driver CPC rules affect everyone who drives vehicles over 3.5 Tonnes vocationally. Between September 2009 and September 2014 all Drivers will be required to attend 35 hours of Periodic Training in order to gain their Driver CPC Qualication Card. After September 2014 those without a Driver CPC Qualication Card will be unable to drive LGVs vocationally. Course Content: The following Driver CPC training modules are available through BARTS: Prevention of physical risks, emergency situations, packing, safe & efcient driving, company image & customer care, manual handling, vehicle loading, risk assessment. Length of Course: 7 hours Maximum Number: 20 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Fire Safety / Mandatory Training

Description: All workers have a right to work in places where risks to their health and safety are properly controlled. Under the Fire Safety Law all employers must implement and maintain a re management plan all staff must be suitably trained in re prevention and the course of action in the event of a re. This course shows students how to reduce the risk of re and also the action to take when discovering re. Course Content: Fire risks, current legislation, the chemistry of re, identifying causes of re, re prevention, re ghting equipment, evacuation procedures. Length of Course: Half day Maximum Number: 20 Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

Fire Warden Training / Mandatory Training

Description: Fire safety training for employees is a legal requirement under re legislation. BAR Training Services run courses for Fire Wardens and Marshals on re prevention, re safety and for managers who are responsible for determining re safety procedures. Course Content: Current legislation, roles of the Fire Warden/Marshal, responsibilities, roll call procedures, building checks, re alarm drills, re safety information pack. Length of Course: Half day Maximum Number: 20 Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 3

Mandatory Training Courses:

Health & Safety Awareness / Mandatory Training
Description: All workers have a right to work in places where risks to their health and safety are properly controlled. The Health & Safety Executive is responsible for enforcing the Health & Safety at Work etc Act 1974 which states that all staff are suitably trained in the prevention of physical risk both to themselves and to others. This course demonstrates the methods of identifying and reducing risks in the workplace. Course Content: Current legislation, responsibilities, identifying & reporting risks, re safety, basic rst aid, manual handling. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Health & Safety Package / Mandatory Training

Description: Managing health and safety is little different from managing any other aspect of your business. You need to do a risk assessment to nd out about the risks in your workplace, put sensible policies in place to control them and make sure they stay controlled. BAR Training Services can do all this for you! Course Content: The package contains: Risk assessment CD complete with blank templates. A full health & safety assessment of your business. Complete health & safety policies written specically for your business. Length of Course: Half day Maximum Number: N/a Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

Induction / Mandatory Training

Description: It is a criteria of BAR membership that members must be able to demonstrate that all staff employed, hired or engaged are suitably trained and qualied. An induction programme including a full health and safety procedure must be in place for all staff, and written records must be kept of the training undergone by each employee, including health and safety related training. This course gives students a brief history of the industry and covers all the necessary legislation associated with induction training. Course Content: A background of the industry, a background of the company, current legislation, customer relations, health & safety, re safety, manual handling, furniture handling skills. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 4

Mandatory Training Courses:

Manual Handling / Mandatory Training
Description: Health and Safety at Work Regulations require employers to provide their employees with health and safety information and training. This should include as necessary information and training on manual handling injury risks and prevention. On this course students will learn the types of injury that are caused through poor manual handling and the correct methods that should be used when lifting and moving items. Course Content: Importance of correct manual handling, kinetics of the spine, types of injury, safe lifting procedures, single lifts, team lifts, lifting aids, safe use of equipment. Length of Course: Half day or Full day Maximum Number: 12 Price Half day: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT Price Full day: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Risk Assessment / Mandatory Training

Description: A risk assessment is an important step in protecting your workers and your business, as well as complying with the law. It helps you to focus on the risks that really matter in your workplace - the ones with the potential to cause real harm. In many instances, straightforward measures can readily control risks and mean that your workplace is protected. This course demonstrates how to identify hazards and reduce risk in the workplace. Course Content: Identifying hazards, evaluating risks, recording risk assessments, reducing risks, managing risks. Length of Course: Half day Maximum Number: 12 Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 5

Skills Training Courses:

Barometers & Clocks / Skills Training
Description: Barometers, Mantle Clocks, Wall Clocks and Long Case Clocks require specialist handling when being moved. Using the correct method of handling and packing materials is essential. This course teaches the skills required for handling and packing/wrapping barometers and clocks correctly. Course Content: The customers expectations, standards required, main features of barometer/ clock, special features of barometer/clock, parts requiring special attention, actions prior to transit, preparation for transport. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Commercial Packing / Skills Training

Description: Commercial packing focuses on the methods of handling commercial items and the packing materials that are used during a commercial or ofce move. Students will learn the correct sequence of packing and how to identify and use the correct packing materials. Course Content: The customers expectations, standards required, health & safety, correct selection & use of materials, correct selection & use of equipment, labelling, packing metjods for ofce items & appliances. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Container Loading / Skills Training

Description: Container loading plays a huge role in our sector and there are many elements to consider when loading a container. A correctly loaded container ensures that items remain undamaged and are well protected. This course teaches students the correct methods of loading a container. Course Content: The importance of correct loading, container positioning, correct use of ramps and platforms, container capacity, weight distribution, part loads, load evaluation, loading sequence. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 6

Skills Training Courses:

Documentation / Skills Training

Description: There are various forms of documentation that is not only required by law but is also required to carry out a successful and efcient removals organisation. Students will learn about the various types of documentation and the information that is required within them. Course Content: Company expectations, standards required, importance of correct documentation, types of documentation, information required, correct completion of documentation. Length of Course: Half day Maximum Number: 12 Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

Export Wrapping / Skills Training

Description: Export wrapping is used to protect furniture in transit and gives items extra protection. Export wrapping is a skill that requires the correct use and selection of packing/wrapping materials. This course demonstrates the methods and techniques used in export wrapping and identies the correct materials that should be used. Course Content: The customers expectations, standards required, correct selection and use of materials, methods of export wrapping, crating, items requiring additional protection, dismantled items, correct marking of carton. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Fragile Packing / Skills Training

Description: It is essential that during a removal all fragile items are packed properly using the correct materials. Not only to avoid damage but also to ensure the economic use of all packing materials. Students will be shown the correct way of packing cartons and the importance of using the right packing materials. Course Content: The customers expectations, standards required, weight of carton, setting up a workstation, premises protection, sequence of packing, correct selection and use of materials. Length of Course: Half day or Full day Maximum Number: 12 Price Half day: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT Price Full day: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 7

Skills Training Courses:

Furniture Handling / Skills Training

Description: Using the correct methods of furniture handling is hugely important, not only to ensure items remain undamaged but also with regard to the health & safety of operative staff. This course demonstrates furniture handling methods and teaches students how to deal with problems that are associated with furniture handling. Course Content: Manual handling, route planning, dealing with drawers and doors, dealing with turns, dealing with stairs, premises protection, threshold steps. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Non Fragile Packing / Skills Training

Description: Non fragile packing is used for items such as books, DVDs and CDs. In this course students will be shown the correct methods of packing and how to select the right materials. Course Content: The customers expectations, standards required, weight of carton, setting up a workstation, premises protection, correct selection & use of materials, sequence of packing, correct marking of carton. Length of Course: Half day or Full day Maximum Number: 12 Price Half day: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT Price Full day: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Overseas Documentation / Skills Training

Description: Overseas documentation is required when carrying out a removal abroad. This course covers a selection of overseas documentation and their uses. Course Content: Company expectations, standards required, importance of correct documentation, types of documentation, information required, correct completion of documentation, shipping notes, insurance forms, customs forms.

Length of Course: Half day Maximum Number: 12 Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 8

Skills Training Courses:

Paintings, Pictures & Mirrors / Skills Training

Description: Paintings, pictures and mirrors require specialist handling and extra protection in preparation for transit. This course teaches students the correct methods of protection and which materials should be used. Course Content: The customers expectations, standards required, correct selection & use of materials, methods of packing, glazed & unglazed items, gilt frames. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Piano Handling / Skills Training

Description: Pianos are expensive items so require specialist moving and handling as well as specialist equipment. This course demonstrates the correct way to dismantle a piano, protect if for transit and reassemble again. Course Content: The customers expectations, standards required, types of piano, main features, equipment used, parts requiring special attention, preparation for transport, handling methods, protection in transit. Length of Course: Full day Maximum Number: 12 Price: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

Vehicle Loading & Unloading / Skills Training

Description: Much like a container a correctly loaded vehicle ensures that items remain undamaged and are well protected. It is also important to consider weight limits and weight distribution within the vehicle. This course teaches students the correct methods of loading a vehicle and the various aspects to consider when doing so. Course Content: Correct loading procedures, vehicle positioning, vehicle capacity, weight distribution, part loads, load evaluation, loading sequence, loading over the top, load protection, securing the load, unloading. Length of Course: Half day or Full day Maximum Number: 12 Price Half day: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT Price Full day: BAR Member - 985 + VAT, Non BAR Member - 1200 + VAT

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 9

Additional Skills Courses:

Customer Service / Additional Skills

Description: Good customer service is vitally important in every industry, not least removals. A removal is a very personal process where a customer must trust the company they choose to use. This course shows how to identify the needs of a customer and demonstrates useful techniques in communication and meeting expectations. Course Content: Listening skills, identifying customer needs, meeting expectations, the importance of feedback, telephone manner, face to face customer service, dealing with complaints. Length of Course: Half day Maximum Number: 20 Price: BAR Member - 675 + VAT, Non BAR Member - 775 + VAT

Selling Skills & Promoting the OFT Code of Practice to Customers / Additional Skills

Description: Knowing how to promote and sell your business is vital in any industry. This course gives students useful tips and advice on how to sell their business and services. It also covers how to promote the BAR OFT Code of Practice to customers and how to utilise it as a sales tool. Course Content: The role of the salesperson: The sales process, sales funneling, marketing, questioning & body language, planning & account management, prospecting & negotiating, communication techniques, unique selling points, identifying customer needs, buying signs, customer satisfaction Length of Course: Half day Maximum Number: 20 Price: 99 + VAT per person

Train the Trainer / Additional Skills

Description: Using BARTS Train the Trainer programme staff have the opportunity to become a qualied in house Trainer. Once qualied attendees are able to train other members of staff within their organisation. Course Content: The role of a Trainer: Understanding how people learn, designing training programmes, identifying aims of training, carrying out job & task analysis, writing lesson plans, training equipment and resources, presentation skills. Length of Course: 2 days Maximum Number: 5 Price: BAR Member - 1970 + VAT per person, Non BAR Member - 2400 + VAT per person

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BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com

Additional Skills Courses:

Writing a Winning Tender for the Public Sector / Additional Skills

Description: Winning contracts through the process of tendering is becoming an increasingly important part of business. This course gives students useful tips and advice on how to prepare a professional and successful PQQ and tender document. Course Content: Understanding the PQQ, completing the PQQ with condence, knowing when to bid, identifying what makes a strong bid, increasing your chances, preparing high quality tenders. Length of Course: Half day Maximum Number: 20 Price: 99 + VAT per person

BTEC Award in Practical Estimating / Management Training

Description: The BTEC Award in Practical Estimating is designed to improve the knowledge and skills of Estimators or Surveyors. The 2 day course includes two site visits to local properties where students will carry out mock surveys. Upon successful completion of the examination students will be awarded a nationally recognised BTEC qualication. Course Content: The structure of the industry, the unit system, the role of the Estimator/Surveyor, risk assessment, the Estimators report, communications skills, contract conditions, selling the company services, removal insurance, practical visit to 2 local properties Length of Course: 2 days Maximum Number: 12 Price: BAR Member - 545 + VAT per person, Non BAR Member - 654 + VAT per person

BTEC Award in Removal Management / Management Training

Description: The BTEC Award in Removals Management is designed to improve the knowledge and skills of lower to middle management. It is aimed at those members of staff who are ofce based and are responsible for organising the removal. Upon successful completion of the examination students will be awarded a nationally recognised BTEC qualication. Course Content: Removal insurance, vehicle tax, road safety, operational planning, nancial management, driver licences, company law, operators licences, management principles, health & safety, warehouse management, removal planning, deep sea removals, continental road removals, vehicle, warehouse and labour costing. Length of Course: 8 days Maximum Number: 15 Price: BAR Member - 1675 + VAT per person, Non BAR Member - 1995 + VAT per person

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com 11

www.removalstraining.com

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.removalstraining.com