SAP Solution Manager How-To Guide

How to Configure Maintenance Optimizer to Use Software Lifecycle Manager to Automatically Download and Deploy Support Packages and SAP Enhancement Packages
Applicable Releases: SAP Solution Manager 7.0 SP 22 with Software Lifecycle Manager 7.01 SP08

ALM process: Change request management and change control

Version 2.00 January 2011

 Copyright 2011 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix, i5/OS, POWER, POWER5, OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

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Document History
Document Version 2.00 Description Second official release of this guide Basic Change: the configuration listed here is based on ST 400 SP22 and SLM 7.01 SP08 or higher releases Changed Chapter 2: updated the supported managed system releases; added a note regarding the backward compatibility of SLM Changed Chapter 2.1: updated the deployment diagram with removing the dependence on SLC; updated the note about updating the managing systems themselves Added Chapter 2.4: added the note for updating SLM to 7.01 SP08 Changed Chapter 4.4: added a note to explain the SLC terms in the configuration assistant of previous versions and SAPControl host configuration; updated the note for SLC port; added a note for JSPM credential Changed Chapter 4.7: added a note with regard to including manuallyselected files from the download basket of an S-user Changed old Chapter 5.1: removed the configuration of SLC Changed new Chapter 5.1: updated the guidance of download directory and transport directory; updated the guidance of manual copying package files in case that automatic deployment is not used Changed new Chapter 5.2: updated the guidance of communication manners between SPAM and SLM; updated the guidance of switching from web service to JCo manner Changed new Chapter 5.3: updated the note of the required lowest JSPM SP for managed systems of release 7.00 to support automatic deployment Changed Appendix B: added the item for SAP note 1315118: collective SAP Note of major fixes and features description for SLM SPs

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Contents
1. 2. Scenario ................................................................................................................................ 2 Background Information ..................................................................................................... 3 2.1 2.2 2.3 2.4 3. 4. The managing and managed system landscapes ........................................................ 3 Configuration Sections ................................................................................................. 5 Update from SAP Solution Manager SPS 15-21 to SPS 22 ........................................ 6 Update from SLM SP 05-07 to SP 08........................................................................... 6

Prerequisites ........................................................................................................................ 7 Configuration of Managing System ................................................................................... 8 4.1 4.2 4.3 Registration of systems in SLD and SMSY .................................................................. 8 Installation of Software Lifecycle Manager - SLM ........................................................ 9 Configuration of Secure Connection to SLM ................................................................ 9 4.3.1 4.3.2 4.4 4.5 4.6 4.7 4.8 Setting up SAP Cryptographic Library for SLM Secure Connection ............... 9 Generation and Import of SSL Certificate for SLM Secure Connection .......... 9

SLM Configuration ...................................................................................................... 12 Customizing Settings for Maintenance Optimizer ...................................................... 18 Authorization Configuration for Maintenance Optimizer ............................................. 19 S-User Assignment for Maintenance Optimizer ......................................................... 19 Common Settings for Managing and Managed Systems ........................................... 20

5.

Configuration of Managed Systems ................................................................................ 21 5.1 5.2 5.3 Configuration for Download Directory & Transport Directory ..................................... 21 Support Package Manager SPAM .......................................................................... 24 Java Support Package Manager JSPM .................................................................. 24

6.

Appendix ............................................................................................................................ 25

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1.

Scenario

Maintenance Optimizer manages and implements maintenance activities in your system landscape. The system and solution information in the SAP Solution Manager system landscape (transaction SMSY) is the basis and reference for maintenance transactions. You can assign one or more systems to your maintenance transaction. Maintenance Optimizer uses the SAP Global Support Backbone to download a support package. You have to create S-users for SAP Service Marketplace and assign them to SAP Solution Manager end users.

Figure 1: Maintenance Optimizer and SAP Global Support Backbone Example The end user MUELLERK creates a maintenance transaction (1) and assigns a solution/system to it (2). SAP Solution Manager establishes a connection to SAP Global Support Backbone and displays all currently available support packages (3). The support packages selected by the user are stored in the download basket of end user S000021112 (4) and downloaded from there (5). Maintenance Optimizer leads you through the following steps in the maintenance transaction: You can download support packages automatically, and deploy them to the managed system, using the Software Lifecycle Manager (SLM, component SOFTWARE LIFECYCLE MANAGEMENT), with Maintenance Optimizer (single system update). This use case is described in this guide.

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2.

Background Information

From SAP Solution Manager (component ST 400) SPS 22 and SLM 7.01 SP08, Maintenance Optimizer supports the automatic download of support packages and enhancement packages, and single system update, with SLM, for the scenarios below: Update Type Maintenance SLM Release 7.0x Managed System NetWeaver Release 7.00 and higher Comment ABAP stack, Java stack, Kernel/IGS components and TREX system auto-update supported.

Note: SLM release 7.0x does not include 7.00. In maintenance optimizer use scenarios, only SLM release 7.0x is now supported. Note: Maintenance/Installation/Upgrade of add-on product versions in the above maintenance and installation scenarios are supported. Note In SAP Solution Manager SPS 22, the SLM release is 7.01 SP05. SLM is a backwardcompatible Java tool; you can update it to the latest support package without changing Solution Manager SPS.

You need to configure the managing and managed systems before a single system update.

2.1

The managing and managed system landscapes

Maintenance Optimizer can connect to multiple SLMs of different releases. The systems involved in Maintenance Optimizer single system update can be as follows:

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Managing System with Software Lifecycle Manager

Managing System with Software Lifecycle Manager

SAP Solution Manager System with Maintenance Optimizer

Managed System Managing System with Software Lifecycle Manager

Managed System

Central Transport Directory

Central Download Directory

Managed System

A system landscape Managed System Managed System

Central Transport Directory

A system landscape

Figure 2: Maintenance Optimizer with Software Lifecycle Manager (SLM)

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Various tools and applications work together to support auto-download and single system update. Assume Easy Guitar Tab Songbook you have two managing systems, the SAP Solution Manager system with Maintenance Optimizer, and a system in which you install SLM, and the SLD content (see Figure 3). Maintenance Optimizer is in the managing SAP Solution Manager system, and connects to SLM in the other managing system. You need to set up and configure the software logistics tools for the automatic download, and Maintenance Optimizer and SLM. You need to set up and configure the tools for the single system update, in both your SLM managing system and the managed systems: the Support Package Manager and SAP Add-On Installation Tool (SPAM/SAINT), and the Java Support Package Manager (JSPM). The Web service sapcontrol needs to be available.
SAP Solution Manager System Maintenance Optimizer Managing System with SLM Managed System SPAM/ SAINT

SLM

SMSY

SLD

JSPM

JSPM

Figure 3: Two managing systems with Maintenance Optimizer, SLM, and other tools supporting autodownload; one managed system with tools supporting single system update Frequently, one of the managing systems with SLM is the same as the SAP Solution Manager system. Note An SAP Solution Manager system can connect to more than one SLM component. Note Maintenance Optimizer will be unavailable when importing the ST component queue. You cannot deploy SLM when updating the SAP Solution Manager system. When you update the managing system, SLM/JSPM will be updated to the latest patches. SLM self-update may cause downtime, in which case Maintenance Optimizer may raise an exception and pause the status refresh. Resume the status refresh in this maintenance procedure (transaction) after SLM is restarts.

2.2

Configuration Sections
Register the system landscape: section 4.1. Configure SLM: section 4.2-4.4. Customize Maintenance Optimizer and configure authorization: section 4.5-4.7. Configure logistic tools: section 0-5.3.

Before auto-download and single system update, perform the following configuration steps:

www.service.sap.com/solutionmanager 2.3 Update from SAP Solution Manager SPS 15-21 to SPS 22

If your SAP Solution Manager system currently has support package stack level 15-21, see the following notes before you update to SPS 22 or higher.
...

1. Before applying SPS 22 on the SAP Solution Manager system, finish or withdraw Maintenance Optimizer transactions which use SLM; import the latest SPAM/SAINT. 2. If you have made the secure connection settings in previous packages, you can skip section 4.3 Configuration of Secure Connection to SLM [page 8]. 3. Check section 4.4 SLM Configuration[page 12] and configure the missing items, even if you already configured SLM in previous SAP Solution Manager SPS levels. There are enhanced fields to be configured. 4. After applying SPS 22, for the first time, update SLM, SPAM/SAINT and JSPM to the newest version, manually, on the managing and managed systems.

2.4

Update from SLM SP 05-07 to SP 08

If you use SLM auto-deployment, a self-update stack XML will be calculated automatically; run the logistic tools update at the Implement step of the maintenance procedure. SLM will be updated to the latest support package. If you only use SLM auto-download, use JSPM or SDM to update SLM to SP08 or a higher SP.

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3.

Prerequisites

You have SAP Solution Manager SPS 22. You have SLM and SLD in the managing systems. You have logistic tools for ABAP-based (SPAM/SAINT) and Java-based systems (JSPM), in each managed system. SAP software logistics knowledge. See Appendix B - Relevant SAP Notes [page 25] for relevant SAP Notes.

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4.
...

Configuration of Managing System

Registration of systems in SLD and SMSY

Follow the steps in this chapter to configure the systems and tools for the single system update.

4.1

Register both the ABAP and the Java stacks for managing and managed systems. 1. Configure the SLD data supplier for the ABAP stack. More information: SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 1 <language> SAP NetWeaver Library SAP NetWeaver by Key Capability Solution Life Cycle Management by Key Capability Software Life-Cycle Management System Landscape Directory Configuring Systems to Connect to SLD Connecting AS ABAP Systems to the SLD Setting Up the SLD Data Supplier for Java-Based Systems Global Settings default settings 2. Configure the SLD data supplier for the Java stack. More information: SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 1 <language> SAP NetWeaver Library SAP NetWeaver by Key Capability Solution Life Cycle Management by Key Capability Software Life-Cycle Management System Landscape Directory Configuring Systems to Connect to SLD Connecting AS ABAP Systems to the SLD Setting Up the SLD Data Supplier for Java-Based Systems 3. Configure the SLD data supplier for systems which are neither ABAP nor Java-based. More information: SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 1 <language> SAP NetWeaver Library SAP NetWeaver by Key Capability Solution Life Cycle Management by Key Capability Software Life-Cycle Management System Landscape Directory Configuring Systems to Connect to SLD Connecting Other SAP Systems to the SLD 4. After registering systems in SLD, import the system data into SMSY. More information: SAP Help Portal at http://help/sap.com http://help.sap.com SAP Solution Manager Basic Settings Solution Manager System Landscape. Note Follow the check list to check system data in SMSY: SAP Note 1344564 (Maintenance Optimizer: Check system landscape). Note Check whether components JSPM are maintained in the Java system component in SMSY. If JSPM were not auto-maintained via SLD when you installed them, maintain them in Java system components of both managing and managed systems.

www.service.sap.com/solutionmanager 4.2
...

Installation of Software Lifecycle Manager - SLM

1. Install (or update) the Software Lifecycle Manager (SLM) to the latest available patch of the support package equal to or higher than 7.01 SP08. More information: SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 1 <language> SAP NetWeaver Library SAP NetWeaver by Key Capability Solution Life Cycle Management by Key Capability Software Life-Cycle Management Software Lifecycle Manager Working with the SLM Installing Live Update 2. Check whether the SLM Web services are available according to Appendix C - SLM Web Services [page 26].

4.3

Configuration of Secure Connection to SLM

The Secure Sockets Layer (SSL) is mandatory for accessing Web services for the component SOFTWARE LIFECYCLE 7.01. Follow the steps in this section.

4.3.1
...

Setting up SAP Cryptographic Library for SLM Secure Connection

Set up SAP Cryptographic Library on the managing SAP Solution Manager system. More information: SAP Note 510007 (Setting-up SSL on SAP NetWeaver Application Server ABAP)

4.3.2

Generation and Import of SSL Certificate for SLM Secure Connection

Generate the SSL certificate on the managing SLM system (server side). More information: SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 1 <language> SAP NetWeaver Library SAP NetWeaver by Key Capability Security Network and Transport Layer Security Transport Layer Security on the SAP J2EE Engine Configuring the Use of SSL on the J2EE Engine Import the SSL certificate into the managing SAP Solution Manager system (client side). 1. Log in to the managing SAP Solution Manager system and run the trust manager with transaction code STRUST. 2. In the left screen area, choose SSL client (Anonymous or Standard). 3. In the right screen area, click the icon with quick info Import Certificate to import the crt file with format binary.

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Figure 4: Import certificate 4. Click the Add to Certificate List pushbutton. Save the change.

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Figure 5: Add certificate to certificate list 5. Run the ICM monitor with transaction code SMICM. 6. Choose Administration ICM Exit Soft Local (or Global). Confirm.

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Figure 6: Restart ICM More information: SAP Help Portal about the configuration of SAP NetWeaver Web Application Server for supporting SSL at http://help.sap.com SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 1 <language> SAP NetWeaver Library SAP NetWeaver by Key Capability Security System Security System Security for SAP Web AS ABAP Only Trust Manager Example Configuring the SAP Web AS for Supporting SSL

4.4

SLM Configuration

To use the automatic download and deployment to a managed system, configure the managed system in an SLM system. You can access the Multiple Software Lifecycle Manager Configuration Assistant with the transaction code TMWFLOW/MOPZCFG in the SAP Solution Manager system. You can configure more than one SLM in the Multiple Software Lifecycle Manager Configuration Assistant. If the managed systems are registered in different SLD systems, configure them in different SLM systems. Maintenance Optimizer determines the SLM system from which to download and deploy support packages and enhancement packages to the managed systems. Example A user has two different SLDs (SLD_1 and SLD_2), a managed system MS_1 registered in SLD_1 and MS_2 registered in SLD_2. To download support packages and deploy them to the two managed systems, the user has to:

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1) Install two SLMs with these two SLDs, SLM_1 and SLM_2. 2) Create two SLM connection entries in Multiple Software Lifecycle Manager Configuration Assistant. 3) Choose SLM Configuration and configure each SLM SLM_1: Enter the system information for the SLM_1 and the MS_1. SLM_2: Enter the system information for the SLM_2 and the MS_2.

4) Create two transactions, TA_1 and TA_2, for the two managed system MS_1 and MS_2. In transaction TA_1, Maintenance Optimizer uses the SLM_1 to download and deploy support packages to the MS_1; while in TA_2, Maintenance Optimizer uses the SLM_2 for the MS_2.

Figure 7: Multiple Software Lifecycle Manager Configuration Assistant

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Figure 8: Software Lifecycle Manager Configuration Assistant

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Figure 9: Software Lifecycle Manager Configuration Assistant Technical system configuration wizard Note If you use SLM 7.01 SP08 with an early Solution Manager in which the Configuration Assistant still uses the term SLC (Software Logistic Controller), you can perform the necessary steps: SLC configuration is the previous term for technical system configuration. The SLC host is the host on which the SAPControl service runs; the SAPControl port is the port of this host. In a complex technical system located on multiple hosts, fill SAPControl host and port with the host of the central instance: for an ABAP or dual stack system, it is the ABAP central instance (type DVEBMGS); for a Java system, the Java central instance (type JC), for a Trex system, the Trex insance (type TRX).

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One Technical System

Host A

Host B

DB Dialog Instance Central Instance

Figure 10: A Technical System Located on Multiple Hosts Note Maintenance Optimizer cannot determine the SLM connection if multiple SLMs are configured for one system. Configure one system in only one SLM. Note Communication Mode The component SOFTWARE LIFECYCLE 7.01 only supports an HTTPS connection. If the SLM check fails, check whether the HTTPS connection for the SOFTWARE LIFECYCLE 7.01 is set up correctly, by double-clicking on the connection name and choosing Connection Test. For the component SOFTWARE LIFECYCLE, as of release 7.0<x>, choose SessionPassword in the Communication Mode field. Note SLM System Name Enter the system component name of your SLM which is registered in SMSY. If the SLM is installed on a dual stack system, configure its ABAP stack part in SMSY as well, as in 4.1. Note Database Host Enter the database host for each system. This enables you to configure different systems with the same SIDs for Maintenance Optimizer. Note Download Proxy If you want to reuse an existing extranet connection (according to SAP Note 124743) to download with MOPZ and SLM, configure your proxy on SAProuter to forward URLs of archives in SAP Service Marketplace to a cascadable proxy at SAP. The URLs to be forwarded are: http://www.service.sap.com/, https://smpdla.sap.com/, https://smpdl.sap-ag.de/ The cascadable proxy at SAP is sapservX : 8080, where 'X' is 1 for VPN connections, 2 for Secure Network Communication (SNC), or 3 for both VPN connections and SNC. Note S User The S-user is used to generate download content, and download. The license number of your SAP Solution Manager system will be sent with the S-user for consistency checking. configure the system license number in your SAP Solution Manager; and configure the

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S-user consistently with this system license number. The system license number is in the field System Number, in the transaction /nslicense. Note Download Directory Configure the central download directory in the download directory field of the SLM managing system. Configure the mounted or shared paths of the central download directory, in download directory field, for each managed system. Ensure that user <sidadm> of the SLM managing system has write authorization for the central download directory, and user <sidadm> of the managed system has read authorization for the central download directory. You can manage the central download directory in transaction tmwflow/mopzcfg for SLM release 7.0<x>; the previously central download directory management transaction tmwflow/mopzcd is obsolete. See chapter 5.1 for more information. Note SLC Port Skip this configuration. Note JSPM User If the technical system is of release 7.0x, the password needs to be the password of Software Deployment Manager (SDM); for higher releases of SLM, enter the Java account used for deployment. Note If you only use auto-download without auto-deployment for a managed system, you can simplify the configuration by only entering the system ID and database host of the managed system in the configuration assistant. In this case, no configuration is necessary in this managed system.

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Figure 10 Software Lifecycle Manager Configuration Assistant Simplified Configuration for Download-Only (as of ST 400 SP25)

4.5

Customizing Settings for Maintenance Optimizer

Perform the basic Customizing for SAP Solution Manager before making Maintenance Optimizerrelevant customizing settings. For each update of SAP Solution Manager to a new support package or enhancement package, activate any newly-delivered BC Sets. Run the SAP Solution Manager Basic Configuration Assistant, with transaction code SOLMAN_SETUP. You can check whether the Maintenance-Optimizer-relevant BC Sets are actived. For more information about the basic configuration of SAP Solution Manager, see SAP Help Portal at http://help.sap.com SAP Solution Manager <language> SAP Solution Manager Basic Settings SAP Solution Manager Basic Configuration.

Figure 10: SAP Solution Manager Basic Configuration Assistant

www.service.sap.com/solutionmanager 4.6 Authorization Configuration for Maintenance Optimizer

1. Log in to your managing SAP Solution Manager system, to assign the authorizations for Maintenance Optimizer. 2. Configure the following roles for Maintenance Optimizer system users: SAP_MAINT_OPT_ADMIN see SAP Note 1032322 SAP_MAINT_OPT_ADD see SAP Note 1124301 3. Specify the systems to be maintained, and the activity, via Maintenance Optimizer, in the authorization object D_MOPZSYSI in role SAP_MAINT_OPT_ADMIN. Note If your SAP Solution Manager managing system is UNIX/Linux, set the parameter install/umask to 022. The exported stack XMLs to EPS inbox will have the authorization -rw-r--r--, which can be read by any users used by logistic tools. For more information, refer to SAP Note 24869 (Files are created with incorrect authorization).

4.7

S-User Assignment for Maintenance Optimizer

1. Log in to your managing SAP Solution Manager system and enter the transaction code AISUSER. 2. Assign S-users to Maintenance Optimizer system users, to access SAP Service Marketplace. More information about multiple customer numbers: SAP Note 1151450

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Figure 11: Assign S-Users for Maintenance Optimizer Note When running a Maintenance Optimizer transaction, one configured S-user can be assigned to the transaction. You can use SLM to download the automatically-calculated files; to include manually-selected files from the download basket of the S-user for SLM download, assign the S-user in SLM (see section 4.4) to this maintenance transaction.

4.8

Common Settings for Managing and Managed Systems

In addition to the above configuration, the JSPM need to be configured on the managing SLM system. For the managed systems, check whether the Web service sapcontrol is available with SAP NetWeaver. Only then can it be managed by the SLM system. The web service sapcontrol is available as of SAP NetWeaver 7.00. It is always available for the managing system, since the managing system with SLM is always based on SAP NetWeaver 7.00 or a higher release. If the managed system contains a Java stack, JSPM needs to be configured; if the managed system contains an ABAP stack, SPAM/SAINT needs to be configured. These configurations are illustrated in the next section.

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5.

Configuration of Managed Systems

Note As of SLM 7.01 SP08, you need not configure SLC on the managing system and managed systems.

Your managed system needs to be based on a release higher than SAP NetWeaver 7.00, with the web service sapcontrol.

5.1

Configuration for Download Directory & Transport Directory

Both SPAM and JSPM need to access the transport directory of the managed system, to get package files. If you use both auto-download and auto-deployment via SLM, the stack XML and downloaded package files will be automatically processed for the system update. The support package maintenance type, but not upgrade and installation types, are currently deployed automatically. If you use only auto-download without auto-deployment via SLM, the stack XML is exported to the transport directory of the SAP Solution Manager managing system and the maintenance procedure stack file tab; the package files are downloaded into the central download directory configured in transaction /n/tmwflow/mopzcfg. SAP recommends combining the transport directories of the managing and managed systems and the central download directory , if they satisfy the authorization requirements below. If not, copy the exported stack XML and package files to the transport directory of the managed system. You may also need to copy the stack XML from the Maintenance Optimizer procedure or the SAP Solution Manager transport directory, to the target transport directories of managed systems.

Figure 12: The transport directory and the central download directory

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Note You can check the transport directory setting in transaction rz11. Input the parameter name DIR_EPS_ROOT. The transport directory value will be displayed. Ensure that the users on systems involved have the required authorization. System SLM Managing System OS Platform Linux/UNIX Windows NT Linux/UNIX Windows NT Managed System Linux/UNIX Windows NT Linux/UNIX Windows NT *CDD - Central Download Directory * TD Transport Directory You need to perform further configuration for user authorizations in the operating system, in a Microsoft Windows NT environment: Note <SID> below is the system ID of the managed system.
...

User <SID>adm SAPService<SID> <SID>adm SAPService<SID> <SID>adm SAPService<SID> <SID>adm SAPService<SID>

Directory CDD CDD TD TD CDD CDD TD TD

Access write write write write read read write write

1. Log in to the host of the managed system; make sure the OS user SAPService<SID> is not in group Administrator. Otherwise, sapcontrol OSExecute will not work. 2. Log in to the host of the managed system; make sure the OS users SAPService<SID> and <SID>adm have full authorization for the shared folder /usr/sap.

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Figure 12: Authorization for Microsoft Windows NT 3. Log in to the host of the transport directory; create the OS user SAPService<SID>; set the same password as for the OS user SAPService<SID> on the host of the managed system; add this OS user to the group SAP_LocalAdmin. The managed system uses the equivalent OS user on the central host, to access the transport directory. 4. More information: SAP Note 556734 (FAQ Transport: Setup and other information; and related notes) You need to perform further configuration if the operating system of the transport directory host is Linux/UNIX and the managed system host is Microsoft Windows NT. Mount the transport directory with the same path in the hosts of the managed system as in the central host. 1. On the transport directory host, share the transport directory path /usr/sap/trans/EPS/in with a path, e.g., \\centralhost\usr.sap\trans\EPS\in. 2. On the host of the managed system, edit the instance profile (e.g. C:/usr/sap/<SID>/SYS/profile/<SID>_DVEBMGS<instance number>_<HOST>), so that the parameter DIR_EPS_ROOT is the same as the shared path on the transport directory host, e.g., \\centralhost\usr.sap\trans\EPS. Note In this case, mounting the network drive via Windows Explorer Tools Map Network Drive does not work, as the shared directory is mounted with the current session user (e.g. <SID>adm) and not with the SAPService<SID> user which is used for accessing the shared directory.

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5.2

Support Package Manager SPAM

To update ABAP stack components via SLM, for the first time, update the SPAM tool to the latest version, manually, if it is lower than release 7.0x/0029, without SLM self-update support. With SLM deployment, SPAM can be automatically self-updated each time before updating the application component. As from SLM 7.01 SP08, the standard communication between SPAM and SLM is by JCo (SAP Java Connector. There is no further configuration for SPAM.

5.3
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Java Support Package Manager JSPM

To update Java stack components via SLM, for the first time, update the JSPM tool to the latest version without SLM self-update support, manually. 1. Download JSPM from SAP Service Marketplace at http://service.sap.com SAP Support Portal Downloads Download Support Packages and Patches. 2. Log in to the host of the managed system; run JSPM with /usr/sap/<SID>/DVEBMGS00/j2ee/JSPM/go.bat; update JSPM. Note Only update JSPM manually when you use SLM deployment for the first time. In future system updates, Maintenance Optimizer automatically updates JSPM with SLM support. Note For a system based on NetWeaver release 7.00, update JSPM to the latest patch of a support package higher than SP21. If the JSPM is of SP level lower than SP21, and the calculated target JSPM SP is lower than SP21, the SLM deployment option will not be offered in Maintenance Optimizer transaction step Implement. 3. For the managing system in which SLM is located, update the JSPM configuration file /usr/sap/<SID>/DVEBMGS<instance.number>/j2ee/JSPM/param/jspm-srv_config.txt. The following lines need to be active, or added if missing: /jspm/deployVersionRule = updateAll /jspm/forceMode = true This skips JSPM self-update if it is already up-to-date.

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6.

Appendix

Appendix A - Components for Issues

If problems occur in the configuration, and you need to send a message to SAP, use the following components. Component SV-SMG-MAI Sections 4.5 Customizing Settings for Maintenance Optimizer [page 18] 4.6 Authorization Configuration for Maintenance Optimizer [page 198] 4.7 S-User Assignment for Maintenance Optimizer [page 199] BC-UPG-SLM 4.1 Registration of systems in SLD and SMSY (the registration in SLD) 4.2 Installation of Software Lifecycle Manager SLM [page 9] 4.4 SLM Configuration 5.3 Java Support Package Manager JSPM [page 28] BC-UPG-OCS BC-SEC-SSL 5.2 Support Package Manager SPAM [page23] 4.3.1 Setting up SAP Cryptographic Library for SLM Secure Connection [page 9]

If you have a problem generating the SSL certificate with SAP Netweaver Administrator, send a message to the component BC-JAS-SEC. For issues not mentioned here, send a message to the component SV-SMG-MAI or to the component of relevant SAP Notes.

Appendix B - Relevant SAP Notes

SAP Note 1306446 (Maintenance Optimizer: Notes for Single System Update) 1435552 (MOpz: Activate Single System Update in SP22 or higher SPs) 1315118 (SWLIFECYCL 7.0x fixes) Description Collective SAP Note for autodownload and single system update scenarios. Automatic deployment pilot release. You can request SAP support for use of this pilot note. Collective SAP Note of major fixes and features for SLM SPs.

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1151732 (SLM/SLC Configuration Trouble Shooting Guide) 1325790 (SLM 7.0x - Troubleshooting note) 1137683 (Maintenance Optimizer: Notes for Software Lifecycle Manager) 958253 (SUSE LINUX Enterprise Server 10: Installation notes) SAP Note for troubleshooting in SLM configuration. SAP Note for troubleshooting in SLM execution, including the manual actions list (updated frequently). SAP Note for configuring SLM for use with Maintenance Optimizer SAP Note regarding the incorrect encryption algorithm for the sapcontrol Web service

There may be a problem of invalid credentials to set-up the connection between SLM and the technical system for Linux/UNIX hosts. See the sapcontrol service, and perform the following steps. 1. Log in to the relevant host (of the managed or the managing system) with the operating system user <SID>adm. 2. Execute the command line sapcontrol -nr <InstanceNumber> -user <SID>adm <password> -function OSExecute "ls" 0 0 log.txt If you get the invalid credentials error, see the following SAP Notes:

SAP Note 877795 (Problems w/ sapstartsrv as of Release 7.00 & 6.40 patch 169) SAP Note 927637 (Web service authentication in sapstartsrv as of Release 7.00)

Appendix C - SLM Web Services

For SLM SAP NetWeaver 7.01:
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1. In your Web browser, go to http://<host>:<port>/webdynpro/dispatcher/sap.com/tc~slm~ui_support/Ma in. If you can see the SLM user interface, SLM is installed. 2. In your Web browser, go to http://<host>:<port>, choose Web Services Navigator.

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Figure 13: SLM Web services (1) 3. Choose slmSolManServices from the available Web services.

Figure 14: SLM Web services (2) 4. In the menu bar, choose Test.

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Figure 15: SLM Web services (3) 5. Choose getStatus. Enter 00000000-0000-0000-0000-000000000000 in the planId field and check the result.

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Figure 16: SLM Web services (4) 6. If you get the exception test.PlanException, the SLM Web services are available; if you get another exception, or no response, check whether the SLM is installed. The full description of the exception test.PlanException is the following: Retrieval of plan '00000000-0000-0000-0000-000000000000' failed. Reason: 'SLM encountered an internal exception (BODataManipulationException): Could not find plan on back end with GUID "00000000-0000-0000-0000-000000000000". The reason is: The requested object does not exist.'</faultstring><detail><(><<)>ns1:getStatus_com.sap.slm.services .PlanException xmlns:pns='urn:com.sap.slm.services'xmlns:ns1='urn:slmSolManServicesWs d/slmSolManServicesVi'><pns:msgValue>Retrieval of plan '00000000-00000000-0000-000000000000' failed. Reason: 'SLM encountered an internal exception (BODataManipulationException): Could not find plan on back end with GUID "00000000-0000-0000-0000-000000000000". The reason is: The requested object does not exist. If you get other exceptions decribing The requested object does not exist, this also indicates that the SLM Web service is available to get the plan status.

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Figure 17: SLM Web services (5)