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PRODUCT DOCUMENTATION ShoreWare Call Manager Manual RELEASE 9
PRODUCT
DOCUMENTATION
ShoreWare
Call Manager
Manual
RELEASE
9

Document and Software Copyrights

Copyright © 1998–2009 by ShoreTel, inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc.

ShoreTel Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors.

Trademarks

ShoreCare, ShoreWare, and ShoreGear are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShoreTel, ShorePhone, Office Anywhere and ShoreTel Smart, are trademarks of ShoreTel, Inc. in the United States and/or other countries.

Microsoft, Windows, Windows NT, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. VxWorks is a trademark of Wind River Systems. All other copyrights and trademarks herein are the property of their respective owners.

Patents

This product is covered by one or more of the following patents: United States patent 6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,379,540, and United States patent 7,386,114. ShoreTel, Inc. All rights reserved. ShoreTel, Inc. All rights reserved.

Version Information

ShoreWare Call Manager Manual Release Version 9 Part Number: 800-1277-06 Revision 2 Date: March 24, 2009

Company Contact Information

ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California 94085

(408) 331-3300 (408) 331-3333 fax

Table of Contents

TABLE OF CONTENTS

3

CHAPTER 1: INTRODUCTION

 

9

1.1 Call Manager Description

 

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1.2 Call Manager Types

 

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1.3 System

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10

1.3.1 Operating Systems

 

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1.3.2 Hardware Requirements

 

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1.3.3 Video Requirements

 

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CHAPTER 2: GETTING STARTED

 

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2.1 Introduction .

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2.2 Installation

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2.2.1 Normal

Installation.

 

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2.2.2 64-bit Platform Support

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2.3 Access to Call Manager

 

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2.3.1 Starting Call Manager

 

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2.3.2 Exiting Call Manager

 

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2.3.3 Closing

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Call Manager

 

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2.3.4 Active Directory

 

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2.4 Usage Preferences

 

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2.4.1 Language Selection

 

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2.4.2 Sound Preferences

 

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2.4.3 Configuring the External Number

 

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CHAPTER 3: ACCESSING CALL MANAGER

 

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3.1 Call Manager Windows

 

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3.1.1 Window Types

 

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3.1.2 Window

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3.1.3 Manipulating Call Manager Windows

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3.2 Viewing Modes.

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3.2.1 Normal Mode

 

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29

3.2.2 Miniature

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29

3.2.3 Docked

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29

3.2.4 System Tray

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3.3 Viewers

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CHAPTER 4: VOICE CALLS

 

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4.1 Introduction .

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4.2 Extension Assignment

 

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4.2.1 Home Device

 

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33

SoftPhone

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34

4.2.3 Office

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34

ShoreWare Call Manager Manual

Table of Contents

4.3 Configuring Device

 

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4.3.1 Handsfree Mode

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35

4.3.2 Call Stack

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35

4.3.3 Specifying the Auto Off-Hook Device

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36

4.3.4 Suppressing the Call Waiting Tone

 

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36

4.4 Making

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Call

 

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