1.

The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers? Genichi Taguchi Armand Feigenbaum Joseph M Juran W Edwards Deming

2.

The so-called 'Quality Gurus' of total quality management (TQM) do NOT include one of the following: Joseph M Juran W Edwards Deming Bill Cosby Kaoru Ishikawa

3.

The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM? Inclusion of every person in the organization Primarily a worker rather than a management activity Meeting the needs and expectations of customers Covering all parts of the organization

4.

The preferred method for achieving total quality in process output is: Perform inspection at the next process Build and install an error-proof process and maintain it Rely on a team of highly trained and dedicated inspectors Rely on operator self-inspection and self-correction

5.

Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed? Slogans and exhortations about TQM's effectiveness are avoided TQM should become a substitute for normal managerial leadership TQM does not become a separate 'bolt-on' set of activities

Quality improvement relates to operation's performance objectives

6.

Which of the following would not normally be considered as a costs of quality? Internal failure costs Research and development costs Warranty costs Inspection costs Prevention costs Marketing costs

7.

Which one of the following would normally be considered as one of the costs of quality? Research and development costs Stockholding costs Internal failure costs Marketing costs Distribution costs

8.

Which one of the following would normally be considered as one of the costs of quality? Appraisal costs Marketing costs Transaction costs Transport costs Overhead costs

9.

Which one of the following would normally be considered as one of the costs of quality? Purchase order discounts Relocation costs The Economic Order Quantity Performance related pay Appraisal costs

10 .

Which of the following would most commentators not regard as a quality guru? Charles Handy FW Taylor Genichi Taguchi Arnaud Feigenbaum Philip Crosby Joseph Juran W.E. Deming

11 .

Which of the following would most commentators regard as one of the quality gurus? Joseph Juran Joe Pine Terry Hill Henri Gantt Charles Handy