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Dear Colleague, Are you looking to select the right technology and vendor, but distracted or confused by all your choices? Youve come to the right place. Real Story Group evaluations are the most detailed, hard-hitting assessments youll find. Read the sample excerpt and decide for yourself. Remember, we work only for you, the technology customer, and never for vendors. That gives us the freedom to tell you the real story about SharePoint and its vendors. Of course, this sample covers only one of the 19 products we evaluate head-to-head in the complete SharePoint research. To get immediate access to all of the complete evaluations, see the order form on the last page. These evaluations will: Save you time, by getting you to the best short list Save you money, with expert negotiation tips Save you the guesswork about each products weaknesses Save you from picking the wrong vendor Get your technology project off on the right foot Still not convinced? Lets schedule a personal one-on-one tour. Call me: US: Intl: UK: Best wishes, 1 800 325 6190 - Ext 113 +1 617-340-6464 - Ext 113 +44 (20) 3318 1911 - Ext 113

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Navigating the SharePoint Ecosystem

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Dont just take our word for it...

Microsoft tells you its wonderful, competitors tell you its awful, and theres not a lot in between. The Real Story Groups SharePoint Research, does an excellent job of covering the in-between. The authors have done an outstanding job in documenting what SharePoint is, in thinking about how and where it can be used effectively, and in giving prescriptive guidance to organizations that are considering SharePoint both to embrace the good, and to avoid the bad. Michael Sampson President, The Michael Sampson Company Ltd

The quality of the analysis and the writing is exemplary, and I cannot comprehend how any organisation contemplating a SharePoint implementation of any scale could justify not purchasing this research at a price somewhat less than a single day of consulting from the nearest Microsoft channel partner. A great return on the investment. Martin White Managing Director, Intranet Focus

SharePoint promises a number of services (even more than its so-called Six Pillars), but it doesnt necessarily deliver on all those promises to the extent customers hope or expect. The Real Story Group, the leading vendor-neutral analyst firm in the country, addresses exactly what people can expect from SharePoint. Hugh McKellar Editor, KMWorld Magazine

The clear definitions of business services, customer tiers and the rating system allows business analysts, knowledge workers and the CIO to gain a much more rounded insight into SharePoint across the enterprise. Paul Culmsee IT Consultant, Clever Workarounds

The SharePoint Research provides useful, in-depth, technical information for the IT Manager, while also providing a good overview for the non-technical business manager who wants to know where SharePoint will be useful in solving their business dilemmas. This higher-level treatment includes lists of Dos and Donts and highly readable tables summarizing the suitability of SharePoint for use in various scenarios. Toby Ward CEO, Prescient Digital Media

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Youre on your way...

This research excerpt from The Real Story Group provides:
The table of contents from our full SharePoint research partial sampling of one of the SharePoint in-depth evaluations available for customers A

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About The Real Story Group

Founded in 2001 (as CMS Watch), The Real Story Group evaluates content-oriented technologies, publishing head-to-head comparative reviews of leading solutions. We provide truly independent advice, and work solely on behalf of the technology buyer, never for vendors.

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Table of Contents

Table of Contents
Chapter 1 Evaluating Operations, Security, and Governance . . . . . . . . . . . . . . . . 1 Chapter 2 Evaluating Customization, Development, and Support . . . . . . . . . . . 23 Chapter 3 SharePoint as an Application Development Platform . . . . . . . . . . . . 42 Chapter 4 The SharePoint Ecosystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Services: Consulting and Integration Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Software (ISV) Partners: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Scenario As a Web Content Management (WCM) Service . . . . . . . . . . . . . . . . . . . . . . . . 55 Scenario As an Enterprise Content Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Scenario As an Enterprise Search Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Search Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Coveo: Enterprise Search 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 BA-Insight: Longitude 3.5 for SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 SurfRay: Ontolica 2010 for SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Web Part Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Bamboo Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 CorasWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Accelerators and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Riverbed Technology: Application Acceleration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Certeon: SharePoint Application Delivery Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Backup & Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 AvePoint: DocAve Extension Archiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 AvePoint: DocAve v5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Archiving & Records Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 BridgeHead: ShareStore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Autonomy: ControlPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 EMC: Documentum 6.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 HP: TRIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 OmniRIM: eConnector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Workflow & Business Process Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 BlueSpring: BPMS Suite SharePoint Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 K2: Blackpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Global 360: viewPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Skelta: BPM.NET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Management and Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 iDevFactory: Universal SharePoint Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Quest Software: Site Administrator for SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Copyright 2011 The Real Story Group. All Rights Reserved.

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Table of Contents Chapter 5 Advice to Customers and Looking Ahead . . . . . . . . . . . . . . . . . . 118 Appendix A Summary: Typical Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Copyright 2011 The Real Story Group. All Rights Reserved.

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Chapter 4 The SharePoint Ecosystem

Chapter 4 The SharePoint Ecosystem

This is an excerpt. Purchase for complete evaluation. As is true for virtually every Microsoft product, an ecosystem of partners and integrators provides the finish on SharePoint. You probably know by now how easy it is to install the product. However, anyone who has spent time making a standard SharePoint implementation useful, knows that the simple installation process belies the somewhat complex task of organizing and extending the product to fit into any given enterprise.

Figure 1. SharePoint is much more than just WSS and MOSS. The broader ecosystem includes Services and Software partners, as well as a broader universe of communityoriented resources. To be fair, no portal product is simple to implement. However, in the case of SharePoint, the complexity stems in part from the number of available partner solutions and varying notions of how to implement the tool among Microsoft channel consulting partners. Thus, for an enterprise deployment (or smaller), you will almost certainly be interacting with the broader ecosystem. Dont be surprised to learn that your results will vary.

Copyright 2011 The Real Story Group. All Rights Reserved.

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Chapter 4 The SharePoint Ecosystem

Community
Microsoft has attracted an impressive community around SharePoint. Earlier in this report, we focused on the critical role of training firms. Now lets look at some of the less formal resources in the community that could assist with your project.

Figure 2. Formal options for community assistance range from code samples to advice.

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Copyright 2011 The Real Story Group. All Rights Reserved.

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Chapter 4 The SharePoint Ecosystem

Search Products
Long the forgotten SharePoint stepchild, Search Services have improved in SP 2007 and SP2010. So, why go with an alternative product? Well, you might have several reasons. First, your SharePoint license may not cover sufficient search functionality. In some cases, it may be more cost effective to license an alternative. Additionally, there is the issue purely of functionality; some customers have traditionally preferred competing products over Microsofts native search capability. Among other reasons, competing products likely are going to do a better job of indexing non-SharePoint content unless you license FAST. Finally, many mid-range search products are generally easier to install and administer than SharePoint Search (and often faster at query time), although with SP 2010, that gap may begin to close. If youre seeking alternatives, theres a veritable smorgasbord of enterprise search options from which to choose. By now, almost every reputable search vendor has SharePoint connectors and Web Parts available. Be aware, however, that these are of varying quality, and may not offer enough performance or a close enough integration (depending on your scenario). In this section, we briefly review: Coveo: Enterprise Search BA-Insight: Longitude for SharePoint SurfRay: Ontolica 2010 for SharePoint Coveo: Enterprise Search 6 (www.coveo.com)
Vendor at a Glance Geography Key Service Strengths Mostly North America, resellers for Europe, Australia, and Asia Enterprise Search to replace SharePoint Search Services Comparatively easy to deploy, configure, and run Strong reporting and analytics facilities Extensible via fairly elaborate set of .NET APIs Strong support for federated search across diverse repositories

Weaknesses

Can become a bandwidth hog when collecting content File Monitoring maxes out at 4000 events per second (although Coveo says this is a Windows-based limitation) Natively supports comparatively few file types Very basic linguistics support $5,000 for 50,000 documents; $10,000 for 100,000 documents; complex installations serving large enterprises are often six figures

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Chapter 4 The SharePoint Ecosystem Summary Coveo built a decent reputation offering search services as an alternative to the horrible engine in SPS 2003. With SharePoint Search 2007, Microsoft closed the gap a bit, but you might still find Coveo attractive. Customers laud the usability of the product and the fact that neither IT staff nor users have to be trained extensively, saving cost and time. We might add that the software is also comparatively well priced, given its capabilities.

Figure 3. Like many other high-end tools, Coveo supports faceted search and clustering. Purchase for complete research.

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