PAUL BURKITT

PO Box 311 Wayne, PA 19087 Phone: (610) 955-3699 E-mail: paulburkitt@comcast.net

GLOBAL SALES EXECUTIVE

Leading Companies to Sustainable Growth and Profitability Visionary, energetic, hands-on Senior Sales and Marketing Executive with 20+ years of extensive international leadership experience directing and building high performance teams for the worlds largest and most diverse organizations including IQT, NCO, RMH, Tokai Financial and Telespectrum. Proven track record as a hunter, farmer and leader of high-growth, turnaround, and entrepreneurial ventures. Exceeded all sales targets and delivered multi-million dollars in sales revenue, productivity, and cost reductions. Combined expertise in business development, multi-channel sales and the delivery of large scale complex solutions to Fortune 500 Companies in North America (United Stated and Canada), Philippines, Australia, North Africa, India, LATAM, Caribbean and Europe. Full P&L responsibility for Sales, Marketing, Operations, HR, IT and 90 Contact Centers encompassing over 28,000 FTEs. Confident take-charge executive with Industry and vertical expertise including Business Process Outsourcing (BPO), Back-Office, Contact Center, Direct/Integrated Marketing, CRM, Financial Services, Retail, Healthcare, Transportation/Logistics, Insurance, Pharmaceutical, Consumer Products, Telecommunications, Technology (Hardware/Software), , Utilities, Government, Manufacturing and Education. Personally secured Clients and Partnerships with Apple, Bank of America (BOA), Bell Canada, Citibank, Dell, MCI, Microsoft, Nike, Verizon, UPS, AEGON, Dell, MBNA, Capital One, PECO, US Healthcare, FEDEX, Accenture, Bearing Point, CSC, Everest Group, IBM, and Perot Systems.

CORE COMPETENCIES
New Business Development Sales Strategy Execution Revenue Growth & Optimization Cost Containment Market Development C-Level Relationship Management Major Account Development Customer Retention Large Deal Capture Strategic Partnerships/Alliances Revitalizing Stagnant & Declining Sales Forecasting Sales compensation design / management Contract / RFP Development Complex Deal Negotiation Go-To-Market Strategy & Launch Architect of Peak-Performance Teams Organizational Development Mergers / Acquisitions BPO thought leadership Strategic Data Analysis

CAREER HIGHLIGHTS
Delivering Results Rainmaker. Revitalized IQTs stagnant and declining sales achieving 127% in organic growth within a three year period and delivered unprecedented performance generating $141M in incremental revenue over a two year period at NCO. Inspiring Excellence. Championed IQTs corporate vision, exuding a passion for winning with integrity that energized the entire team resulting in revenue optimization, cost containment and EBITA improvement. Talent Champion. Delivered Telespectrum's post acquisition plan achieving a 32% cost reduction through strategic consolidation and integration of 9 separate sales organizations into one cohesive operating unit. Trusted Decision-Maker. Sound judgment, decisive actions and the courage to take risks led to the aggressive reorganization of RMH successfully positioning the Company for Sale to NCO in 2004. Forward Thinker. The ability to see beyond the immediate, to look at trends and external market opportunities and to not be hindered by the way weve always done things helped transform NCOs public image creating a new visionary strategy and rebranding process that drove growth and innovation.

PROFESSIONAL EXPERIENCE
Creating Global Business Value
INTEGRATED QUALITY TECHNOLOGIES, INC.

Executive Vice President, Sales and Marketing

New York, NY 2007 - Present

Brought in by the CEO to provide strong, decisive leadership though a period of change and transition for a $90M global provider of multi-lingual outsourcing, customer care, back-office processing and IT staffing solutions to Fortune 500 Companies in the Telco, Technology, Financial, and Transportation/Logistics industries. Full P&L responsibility for Sales, Sales Operations, IT business units and 10 contact centers in the U.S., Canada, India, Philippines, LATAM and North Africa. (www.logicalprogressiononline.com) Revitalized stagnant and declining sales achieving 127% in organic growth within a three year period while consistently controlling expenses significantly below budget. Personally secured major lucrative contracts with Apple, Bank of America, Citibank, Microsoft, Verizon and Bell Canada with deal sizes ranging from $5M to $40M. Implemented a proprietary StatZone reporting platform providing a new revenue stream and increased internal agent productivity by 22%. Cut attrition by 37% through employee-engagement and reengineering recruiting, on boarding, training and Abay processes resulting in annual operating cost savings of $11M.
NCO GROUP, INC.

Executive Vice President, Sales & Marketing

New York, NY 2004 - 2006

Provided strategic direction through a period of accelerated growth and expansion for a $1.6B global provider of outsourcing, accounts receivable management, and back-office services to the Financial, Healthcare, Telco, Technology, Transportation, Utilities, Government, and Education industries. HandsOn leadership for all Sales, Support, Marketing, and 90 contact centers with 28,000 FTEs in North America, U.S., Canada, India, Philippines, LATAM, and Europe. NCO aacquired RMH in 2004 (www.ncogroup.com) Delivered unprecedented performance results generating over $141M in incremental sales revenues over a two year period. Sales grew from $1.3B to $1.6B during my tenure. Secured marquee Clients with Capital One, Aetna, PECO, AT&T and FEDEX and strategic partnerships with IBM, Accenture, Bearing Point, CSC and Everest Group. Led the due diligence and integration team for the acquisition of RMH. Achieved significant and sustainable revenue gains through structural reorganization redesign of key sales functions, workforce optimization and internal automation (SAP CRM). Transformed NCOs public image by creating a new visionary BPO Strategy and rebranding process.
RMH TELESERVICES, INC.

Executive Vice President, Sales & Marketing

Newtown Square, PA 1999 - 2004

Challenged to lead a $275M global full-service provider of call center outsourcing and back office solutions through an aggressive reorganization and to position the Company for sale. Given full autonomy for Sales Operations, establishing strategic/tactical turnaround plans and 18 contact centers, with 18,000 FTEs in North America, Canada, LATAM, India, Philippines. Successfully sold RMH to NCO in 2004. Surpassed all turnaround objectives through a series of well orchestrated global workforce reengineering identifying $4 million in operating cost reductions and increased market share by 137%. Paul Burkitt Resume Page 2

Led top-producing sales team that consistently delivered revenues in excess of projections and won increasing market share against strong competition. Increased top line revenues from $42M in 1999 to $279M in 2002 solely through organic growth. Personally secured major contracts with UPS, MCI, Microsoft, AEGON, Dell, and MBNA. Increased client base by 153% and successfully penetrated new markets in the Technology, Transportation/Logistics and Utility industries.
TOKAI FINANCIAL SERVICES (DIVISON OF TOKAI BANK)

Senior Vice President, Sales & Marketing

Berwyn, PA 1998 - 1999

Provided executive leadership for a $1.5B global provider of financial services, asset based leasing and outsourced private label solutions to Fortune 500 companies. Full P&L for Sales, Business Development, Marketing, and Program Management. Acquired by De Lage Landen www.delagelanden.com Generated $114M of new business per year, exceeding sales plan by 112%. Implemented a multi-channel, industry focused sales and marketing structure that delivered five new major program partnerships with Ricoh, Steelcase, Dell, Sharp, Gateway and Pitney Bowes. Solidified and extended relationships with key Clients including Canon, GE, and Toyota. Designed and automated a customer management process that substantially improved the efficiency and quality of data collection increasing target account penetration by 57%.
TELESPECTRUM WORLDWIDE, INC.

Executive Vice President, Sales & Marketing

King of Prussia, PA 1995 - 1998

Recruited by the CEO to manage a $236M full-service provider of direct/integrated marketing, outsourcing and multi-channel BPO solutions to global 1,000 companies in the Financial, Telco, Technology, Insurance, Healthcare, Government, and Pharmaceutical industries. Full P&L responsibility and a delivery network of 20 contact centers with 8,500 FTEs in U.S., Canada and U.K. www.telespectrum.com Increased gross revenues from $106M to $236M over a three year period. Delivered post acquisition plans achieving a 32% cost reduction through consolidation and integration of 9 sales separate sales organizations into one cohesive operating unit. Implemented a deal capture team responsible for proposal development, pricing strategies, contract administration, lead generation, database creation and management. Introduced aggressive sales process improvement initiates and accelerated internal CRM automation that drove a 48% gain in sales production, quality and efficiency.
PRIOR POSITIONS HELD

KELLY MGMT SERVICES (DIVISION OF KELLY SERVICES) Vice President/GM for $1B Global Outsourcer/Facilities Management Company

1993 - 1995

TAB PRODUCTS, CO. 1983 - 1993 Vice President Sales/Operations for $200M Manufacturer of Information Management and Workflow Systems

EDUCATION
WESTERN MARYLAND COLLEGE Westminster, MD Bachelor of Arts, Economics and Finance Varsity Swim Team, (Captain Senior Year), Varsity Lacrosse Team & Phi Delta Theta Fraternity.

Paul Burkitt Resume Page 3