Chapter 9 Network Management Question Bank

Chapter 9 Network Management

Multiple Choice Questions

(U05C09L01Q001)
Which of the following are network monitoring and troubleshooting tools?
(1) media testers
(2) distributed monitoring systems
(3) protocol analyzers
A. (1) and (2) only
B. (1) and (3) only
C. (2) and (3) only
D. (1), (2) and (3)
Answer
D

(U05C09L01Q002)
What does the checking for problems in network cabling involve?
(1) check cable distances
(2) check cable conditions
(3) check all power supplies
A. (1) and (2) only
B. (1) and (3) only
C. (2) and (3) only
D. (1), (2) and (3)
Answer
D

(U05C09L01Q003)
At different stages of network installation, end-user training can be classified into:
(1) transition training
(2) hands-on training
(3) simulation
A. (1) and (2) only
B. (1) and (3) only
C. (2) and (3) only
D. (1), (2) and (3)
Answer
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Chapter 9 Network Management Question Bank

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Chapter 9 Network Management Question Bank

(U05C09L01Q004)
How many areas are there in the ISO Network Management Model?
A. 4
B. 5
C. 6
D. 7
Answer
B

(U05C09L01Q005)
Which of the following is NOT a command of SNMP?
A. PutRequest
B. GetRequest
C. SetRequest
D. GetResponse
Answer
A

(U05C09L01Q006)
Which of the following is NOT an interaction between a manager and an agent?
A. A manager checks an agent by requesting information that reflects the behaviour
of the agent.
B. A manager forces an agent to perform a task by resetting a value in the agent
database.
C. An agent contributes to the management process by warning the manager of an
unusual situation.
D. An manager has to communicate with an agent through the communicator.
Answer
D

(U05C09L01Q007)
Which of the following is NOT a typical function of the MRTG?
A. network traffic
B. CPU utilization
C. CPU speed
D. RAM utilization
Answer
C
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Chapter 9 Network Management Question Bank

(U05C09L01Q008)
Network monitors track packets crossing a network. Which of the following is NOT
its monitored item?
A. distinguish the new or old packets
B. packet size and types
C. error packets
D. overall utilization
Answer
A

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Chapter 9 Network Management Question Bank

Conventional Questions

(U05C09L02Q001)
The purpose of the end-user support is to provide on-the-spot or remote assistance to
users of the network after the network is up and running. Support can be of the
following types:
(1) Help Desk;
(2) Third Party Support; and
(3) Remote Help Utilities.
(a) (i) What are the advantages of an organization with a help desk? (5 marks)
(ii) What are the advantages of using remote help utilities via Internet? (5
marks)
(b) (i) What does network monitoring and troubleshooting concern? (3 marks)
(ii) What is the purpose of media testers? (2 marks)
(iii) What is a protocol analyzer? (1 mark)

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Chapter 9 Network Management Question Bank

Answers
(a) (i) Prevent new users from damaging files and possibly network resources. (1)
Provide a safety net to the users so that confidence and willingness in using
new applications is increased. (1)
Provide a centralized support operation during designated work hours. (1)
Easy to use with a single phone number to remember. (1)
Further on-site assistance can be arranged shortly. (1)
(ii) The advantages of using remote help utilities via Internet include:
An organization can extend help disk and customer support functions
worldwide. (1)
Remote users can get immediate answers to common problems from help
desk or third-party database on their own. (1)
On-line help resources or databases are available 24 hours a day. (1)
Free help desk staff from routine calls to resolve problems of greatest
urgency and importance. (1)
Costs are usually lower in delivering support electronically. (1)
(b) (i) The area of network monitoring and troubleshooting concerns devices and
techniques for checking the operation of network components, (1)
pinpointing location of network problems, (1)
and identifying the problems so that a remedy can be applied. (1)
(ii) The purpose of media testers is to isolate the exact cause of a problem on a
cable segment, (1)
and to check whether a network interface card is defective. (1)
(iii) A protocol analyzer is a program working with a network interface card that
accepts, stores, and displays the details of all frames (network data
packages) on the network to which it is attached. (1)

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Chapter 9 Network Management Question Bank

(U05C09L02Q002)
When a network experiences problems with errors and poor performance, you should
usually check the network cabling, network interface cards, and the network traffic.
(a) (i) What does the checking of network cabling involve? (4 marks)
(ii) How to check network traffic? (2 marks)
(b) (i) Briefly describe a Network Management System. (1 mark)
(ii) List THREE areas of network management issued by ISO. (3 marks)
(iii) Briefly describe Web-based Management Tools and its advantages. (2
marks)
(c) State TWO environmental problems and TWO cabling problems which
contributed to network problems. (4 marks)

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Chapter 9 Network Management Question Bank

Answers
(a) (i) Check all cable distances to make sure that correct cabling rules have been
used for the type of network technology installed. (1)
Check if all the cable are properly connected, and check for cable damage
with a cable scanner. (1)
Check all power supplies to make sure that all devices are powered. (1)
Check that all devices of the network have proper electrical grounding. (1)
(ii) Use a protocol analyzer to check network traffic. (1)
Check for bad frames and errors within frames, and see if all workstations
and servers are transmitting and responding as expected. (1)
(b) (i) A network management system is a generic method used in IT industry to
ensure a computer network is running effectively. (1)
(ii) Security: impose access rights (in & out) to network users /
Accounting: measure utilization, allocate resources, bill users /
Performance: analyze and control data throughput /
Configuration: set up network devices for centralized control /
Fault: detect, isolate and correct problems
(Any 3 × 1)
(iii) Web-based management systems are designed for managing intranets and
Internet based networks. (1)
Advantage: Web-based environment is ubiquitous. (1)
(c) Environmental problems:
electricity problem include excessive voltage, insufficient electrical supply and
poor quality of electricity. /
electrostatic discharge /
electromagnetic interference /
radio frequency interference /
climate problem such as the temperature and humidity of the network system
location.
(Any 2 × 1)
Cabling problems:
shorts and open circuits /
extraneous voltages, noise, ground loops /
excessive cable lengths /
poor terminations, connectors /
wrong type of cable /
incorrectly installed to begin with
(Any 2 × 1)
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