MICHAEL D.

RIOS
Block 16 Lot 11 Simona Subdivision, San Isidro, Taytay Rizal riosmichael_28@yahoo.com 09152185924 OBJECTIVE To obtain a position as a field technician that will allow me to utilize both my extensive customer
service and technical experience. BACKGROUND Highly organized, self-motivated and detail oriented. Over 5 years of technical and customer service experience. I am an effective problem solver and a team player on my field of expertise. EDUCATION SYSTEM PLUS COMPUTER COLLEGE 2000 - 2004 B.S. INFORMATION TECHNOLOGY SAMSON INSTITUTE OF TECHNOLOGY ELECTRONIC TECHNICIAN WORK EXPERIENCE MEGAFORCE SECURITY SERVICES CORPORATION I.T. TECHNICIAN 2008 Present

Field Technician
Responsible for hardware and software upgrades and installations of new programs and devices needed by the client. In charge of installing, programming and maintaining of computer, watchman device and CCTV cameras of clients.

Responsible for repair of computer systems on site and for existing customers and the maintenance of client documentation. Responsible for the repair and maintenance of printers, monitors, scanners and hardware. Provides all technical support of clients requests and needs.

Office Technician Responsible for performing troubleshooting activities prior to the implementation of new systems. Responsible for loading new software and systems on existing equipment. Tested systems to ensure the elimination of bugs or viruses. Responsible for repair of computer systems and network connection of the agency. Provides technical support by phone or in person to the facilities staff. Responsible for the repair and maintenance of printers, monitors, scanners and hardware.

Responsible for performing troubleshooting activities prior to the implementation of new systems. Maintenance of agencys CCTV camera and its data base. Supervises, trains, and direct new staff of the same field of expertise.

IDENTIFY CORPORATION GRAPHIC ARTIST, 2007-2008 Works with various clients to interpret or translate their expressed needs and ideas into concept, and develop and translates them into effective communication materials. Providing high quality designs and graphic for I.D. cards or calling cards, tarpaulin etc.

FREELANCE COMPUTER TECHNICIAN AND PROGRAMMER 2006 2008 On call technician providing quality technical support, programming and maintaining computers, installation of software, new system and networking of cables for different clients from different Agency, Company, Computer shop or home service. GLOBAL CITY GRAPHIC EDITOR, 2004 2005 Works with the project manager and team members to provide professional recommendations for concept, design, art direction, production, print buying and monitors quality control. Creates and develops media using digital art and photographic technique. Defines design criteria; develops concept and direction; proposes, directs and create arts and photography.

SKILLS Strong customer service, highly responsible for the position, ability to accept mistakes and make improvement Database Systems, Computer Networks, and Windows 95/98/2000, Dos, Pentium, Microsoft NT

CHARACTER REFERENCE Mr. Raul U. Manalo Agency President Ms. Marie D. Manalo EVP /Billing Manager Jeffrey S. Pandez Department Head Built Up Dept.

MICHAEL D. RIOS