UNDER THE GUIDANCE OF PROF.

RESHMA

HDFC BANK

Royal College of Arts, Science and Commerce SUBJECT: 4.1 (UNIVERSAL BANKING)
PROJECT ON : HDFC BANK S.Y.BANKING & INSURANCE SEMESTER 4 (2010-2011) GROUP NO: 02

AZIM SAMNANI (37) SUNITA GUPTA (04)

MANISHA SINGH (13) NAZLEEN SHAIKH (15)

HDFC BANK

We would like to express our profound gratitude to our project guide Prof. RESHMA, who has so ably guided our research project with his vast fund of knowledge, advice and constant encouragement, which made us, think past the difficulties and lead us to successful completion of the project.

We have tried to cover all the aspects of the project & every care has been taken to make the project faultless. We have tried to write the project in our words as far as possible and simplified all the concepts by presenting it in a different form.

Well be looking forward in future for such type of project. We are eagerly waiting for fruitful comments & constructive suggestions.

HDFC BANK

SR.NO 1. 2. a. b. c. d. e. f. g. h. i. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.

TOPIC HDFC BANK INTRODUCTION HISTORY BACKGROUND PROMOTER BUSINESS FOCUS CAPITAL STRUCTURE AMALGAMATION OF TIMES BANK & CENTURION BANK OF PUNJAB WITH HDFC BANK DISTRIBUTION NETWORK MANAGEMENT TECHNOLOGY BUSINESS PROFILE RATINGS & AWARDS AWARDS & ACCOLADES INVESTMENT SERVICES CREDIT CARD DOS & DONTS HOME LOANS FROM HDFC BANK HDFC BANK PERSONAL LOAN HDFC ACTIVITIES HDFC MUTUAL FUND HDFC BANK PRODUCT & SERVICES HDFC BANK ONLINE BANKING HDFC BANK CUSTOMER CARE ARTICLE HDFC TO DIVERSIFY LENDING TO MFIS QUESTIONARE CONCLUSION WEBLIOGRAPHY

PAGE.NO 5 6 7 7 8 8 8 9 9 10 11 12 14 15 17 18 21 24 26 29 31 33 34 38 43 44 47 48

HDFC BANK

HDFC Bank

Type Industry Founded Founder(s) Headquarters Key people Revenue Operating income

Public (BSE: 500180, NYSE: HDB) Banking Financial services August 1994 BibuVerghese Mumbai, India C.M. Vasudev (Chairman) AdityaPuri (MD) 20,266.99 crore (US$ 4.6 billion) (2010) 4,419.01 crore (US$ 1 billion) (2010)

Profit

3,032.92 crore (US$ 688.47 million) (2010)

Total assets

US$ 39.723 billion (2009)

Total equity

21,158.15 crore (US$ 4.8 billion) (2010)

Employees

51,888 (2010)

HDFC BANK

INTRODUCTION

(BSE: 500180, NYSE: HDB) is a major Indian financial services company based in India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,725 branches and over 4,232 ATMs, in 779 cities in India, and all branches of the bank are linked on an online realtime basis. As of 30 September 2008 the bank had total assets of Rs.1006.82 billion.[4] For the fiscal year 2008-09, the bank has reported net profit of 2,244.9 crore (US$ 509.59 million), up 41% from the previous fiscal. Total annual earnings of the bank increased by 58% reaching at 19,622.8 crore (US$ 4.45 billion) in 2008-09. In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches to more than 1,000. Though, the official license was given to Centurion Bank of Punjab branches, to continue working as HDFC Bank branches, on May 23, 2008 Housing Development Finance Corporation Limited, more popularly known as HDFC Bank Ltd, was established in the year 1994, as a part of the liberalization of the Indian Banking Industry by Reserve Bank of India (RBI). It was one of the first banks to receive an in principle approval from RBI, for setting up a bank in the private sector. The bank was incorporated with the name HDFC Bank Limited, with its registered office in Mumbai. The following year, it started its operations as a Scheduled Commercial Bank.

HDFC BANK
AMALGAMATIONS
In 2002, HDFC Bank witnessed its merger with Times Bank Limited (a private sector bank promoted by Bennett, Coleman & Co. / Times Group). With this, HDFC and Times became the first two private banks in the New Generation Private Sector Banks to have gone through a merger. In 2008, RBI approved the amalgamation of Centurion Bank of Punjab with HDFC Bank. With this, the Deposits of the merged entity became Rs. 1,22,000 crore, while the Advances were Rs. 89,000 crore and Balance Sheet size was Rs. 1,63,000 crore.

HISTORY
HDFC Bank was incorporated in 1994 by Housing Development Finance Corporation Limited (HDFC), India's largest housing finance company. It was among the first companies to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. The Bank started operations as a scheduled commercial bank in January 1995 under the RBI's liberalisation policies. Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., in 2000. This was the first merger of two private banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank. In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches to more than 1,000. The amalgamated bank emerged with a base of about Rs. 1,22,000crore and net advances of about Rs.89,000 crore. The balance sheet size of the combined entity is more than Rs. 1,63,000 crore.

BACKGROUND
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an in principle approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBIs liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.

HDFC BANK
PROMOTER
HDFC is Indias premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment.

BUSINESS FOCUS
HDFC Banks mission is to be a World Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the banks risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Banks business philosophy is based on four core values: Operational Excellence, Customer Focus, Product Leadership and People.

CAPITAL STRUCTURE
As on 30th September, 2010 the authorized share capital of the Bank is Rs. 550 crore. The paid-up capital as on said date is Rs. 462,60,48,500/(46,26,04,850 equity shares of Rs. 10/- each). The HDFC Group holds 23.49 % of the Bank's equity and about 17.54 % of the equity is held by the ADS/GDR Depositories (in respect of the bank's American Depository Shares (ADS) and Global Depository Receipts (GDR) Issues). 29.72 % of the equity is held by Foreign Institutional Investors (FIIs) and the Bank has 4,10,885 shareholders. The shares are listed on the Bombay Stock Exchange Limited and The

HDFC BANK
National Stock Exchange of India Limited. The Bank's American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) under the symbol 'HDB' and the Bank's Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange under ISIN No US40415F2002.

AMALGAMATION OF TIMES BANK AND CENTURION BANK OF PUNJAB WITH HDFC BANK
On May 23, 2008, the amalgamation of Centurion Bank of Punjab with HDFC Bank was formally approved by Reserve Bank of India to complete the statutory and regulatory approval process. As per the scheme of amalgamation, shareholders of CBoP received 1 share of HDFC Bank for every 29 shares of CBoP. The merged entity will have a strong deposit base of around Rs. 1,22,000 crore and net advances of around Rs. 89,000 crore. The balance sheet size of the combined entity would be over Rs. 1,63,000 crore. The amalgamation added significant value to HDFC Bank in terms of increased branch network, geographic reach, and customer base, and a bigger pool of skilled manpower. In a milestone transaction in the Indian banking industry, Times Bank Limited (another new private sector bank promoted by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., effective February 26, 2000. This was the first merger of two private banks in the New Generation Private Sector Banks. As per the scheme of amalgamation approved by the shareholders of both banks and the Reserve Bank of India, shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank.

DISTRIBUTION NETWORK
HDFC Bank is headquartered in Mumbai. As on September 30, 2010, the Bank has a network of 1765 branches in 819 cities across India. All branches are linked on an online real-time basis. Customers in over 800 locations are also serviced through Telephone Banking. The Banks expansion plans take into account the need to have a presence in all major industrial and

HDFC BANK
commercial centres, where its corporate customers are located, as well as the need to build a strong retail customer base for both deposits and loan products. Being a clearing / settlement bank to various leading stock exchanges, the Bank has branches in centres where the NSE / BSE have a strong and active member base. The Bank also has a network of 4721 ATMs across India. HDFC Banks ATM network can be accessed by all domestic and international Visa / MasterCard, Visa Electron / Maestro, Plus / Cirrus and American Express Credit / Charge cardholders.

MANAGEMENT

Mr. C.M. Vasudev has been appointed as the Chairman of the Bank with effect from 6th July 2010 subject to the approval of the shareholders. Mr. Vasudev has been a Director of the Bank since October 2006. A retired IAS officer, Mr. Vasudev has had an illustrious career in the civil services and has held several key positions in India and overseas, including Finance Secretary, Government of India, Executive Director, World Bank and Government nominee on the Boards of many companies in the financial sector. The Banks Managing Director, Mr. Aditya Puri, has been a professional banker for over 25 years. Before joining HDFC Bank in 1994, he was heading Citibanks operations in Malaysia.The Banks Board of Directors is composed of eminent individuals with a wealth of experience in public policy, administration, industry and commercial banking. Senior executives representing HDFC are also on the Board.

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HDFC BANK
Senior banking professionals with substantial experience in India and abroad, head various businesses and functions and report to the Managing Director. Given the professional expertise of the management team and the overall focus on recruiting and retaining the best talent in the industry, the bank believes that its people are a significant competitive strength.

TECHNOLOGY
HDFC Bank operates in a highly automated environment in terms of information technology and communication systems. All the banks branches have online connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs). The Bank has made substantial efforts and investments in acquiring the best technology available internationally, to build the infrastructure for a world class bank. In terms of core banking software, the Corporate Banking business is supported by Flexcube, while the Retail Banking business by Finware, both from i-flex Solutions Ltd. The systems are open, scaleable and web-enabled. The Bank has prioritised its engagement in technology and the internet as one of its key goals and has already made significant progress in web-enabling its core businesses. In each of its businesses, the Bank has succeeded in leveraging its market position, expertise and technology to create a competitive advantage and build market share.

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HDFC BANK

BUSINESS PROFILE

HDFC Bank caters to a wide range of banking services covering commercial and investment banking on the wholesale side and transactional / branch banking on the retail side. The bank has three key business segments: a. Wholesale Banking The Banks target market is primarily large, blue-chip manufacturing companies in the Indian corporate sector and to a lesser extent, small & mid-sized corporates and agri-based businesses. For these customers, the Bank provides a wide range of commercial and transactional banking services, including working capital finance, trade services, transactional services, cash management, etc. The bank is also a leading provider of structured solutions, which combine cash management services with vendor and distributor finance for facilitating superior supply chain management for its corporate customers. Based on its superior product delivery / service levels and strong customer orientation, the Bank has made significant inroads into the banking consortia of a number of leading Indian corporates including multinationals, companies from the domestic business houses and prime public sector companies. It is recognised as a leading provider of cash management and transactional banking solutions to corporate customers, mutual funds, stock exchange members and banks.

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HDFC BANK
a. Treasury Within this business, the bank has three main product areas - Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. With the liberalization of the financial markets in India, corporate need more sophisticated risk management information, advice and product structures. These and fine pricing on various treasury products are provided through the banks Treasury team. To comply with statutory reserve requirements, the bank is required to hold 25% of its deposits in government securities. The Treasury business is responsible for managing the returns and market risk on this investment portfolio. b. Retail Banking The objective of the Retail Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a one-stop window for all his/her banking requirements. The products are backed by world-class service and delivered to customers through the growing branch network, as well as through alternative delivery channels like ATMs, Phone Banking, NetBanking and Mobile Banking. The HDFC Bank Preferred program for high net worth individuals, the HDFC Bank Plus and the Investment Advisory Services programs have been designed keeping in mind needs of customers who seek distinct financial solutions, information and advice on various investment avenues. The Bank also has a wide array of retail loan products including Auto Loans, Loans against marketable securities, Personal Loans and Loans for Two-wheelers. It is also a leading provider of Depository Participant (DP) services for retail customers, providing customers the facility to hold their investments in electronic form. HDFC Bank was the first bank in India to launch an International Debit Card in association with VISA (VISA Electron) and issues the MasterCard Maestro debit card as well. The Bank launched its credit card business in late 2001. By March 2010, the bank had a total card base (debit and credit cards) of over 14 million. The Bank is also one of the leading players in the merchant acquiring business with over 90,000 Point-of-sale (POS) terminals for debit / credit cards acceptance at merchant establishments. The Bank is well positioned as a leader in various net based B2C opportunities including a wide range of internet banking services for Fixed Deposits, Loans, Bill Payments, etc.

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HDFC BANK
RATING /AWARDS
Credit Rating The Bank has its deposit programs rated by two rating agencies - Credit Analysis & Research Limited (CARE) and Fitch Ratings India Private Limited. The Bank's Fixed Deposit programme has been rated 'CARE AAA (FD)' [Triple A] by CARE, which represents instruments considered to be "of the best quality, carrying negligible investment risk." CARE has also rated the bank's Certificate of Deposit (CD) programme "PR 1+" which represents "superior capacity for repayment of short term promissory obligations". Fitch Ratings India Pvt. Ltd. (100% subsidiary of Fitch Inc.) has assigned the "AAA (ind)" rating to the Bank's deposit programme, with the outlook on the rating as "stable". This rating indicates "highest credit quality" where "protection factors are very high". The Bank also has its long term unsecured, subordinated (Tier II) Bonds rated by CARE and Fitch Ratings India Private Limited and its Tier I perpetual Bonds and Upper Tier II Bonds rated by CARE and CRISIL Ltd. CARE has assigned the rating of "CARE AAA" for the subordinated Tier II Bonds while Fitch Ratings India Pvt. Ltd. has assigned the rating "AAA (ind)" with the outlook on the rating as "stable". CARE has also assigned "CARE AAA [Triple A]" for the Banks Perpetual bond and Upper Tier II bond issues. CRISIL has assigned the rating "AAA / Stable" for the Bank's Perpetual Debt programme and Upper Tier II Bond issue. In each of the cases referred to above, the ratings awarded were the highest assigned by the rating agency for those instruments. Corporate Governance Rating: The bank was one of the first four companies, which subjected itself to a Corporate Governance and Value Creation (GVC) rating by the rating agency, The Credit Rating Information Services of India Limited (CRISIL). The rating provides an independent assessment of an entity's current performance and an expectation on its "balanced value creation and corporate governance practices" in future. The bank was assigned a 'CRISIL GVC Level 1' rating in January 2007 which indicates that the bank's capability with respect to wealth creation for all its stakeholders while adopting sound corporate governance practices is the highest.

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HDFC BANK
AWARDS AND ACCOLADES :
HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". We realized that only a single-minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal. Over the years, the Bank has received recognition and awards from several leading organizations and publications, both domestic and international (details are available on http://www.hdfcbank.com/aboutus/awards/default.htm). Some important awards that the Bank won:
Forbes Asia Fab 50 Companies - 5th year in a row Best Private Sector Bank NDTV Business Leadership Awards 2010 World's Top 1000 Banks The Banker Magazine BEST BOTTOM-LINE I.T. MIS Asia IT Excellence Award 2010 Category Overall Best Bank Dun & Bradstreet Banking Awards 2010 - Best Private Sector Bank - Best Private Sector Bank in SME Financing IT Infrastructure / Use of IT/IT IDRBT Technology 2009 Awards Governance Highly Commended in Asia ACI Excellence Awards 2010 Pacific HDFC Bank FE-EVI Green Business Leadership Award 2010 Best performer in the Banking category Customer Responsiveness Award Avaya Global Connect 2010 Banking & Financial Services category Our Bank at 632nd position and Forbes Top 2000 Companies among 130 Global High Performers Financial Express - Ernst Young Survey 2009-10 Best New Private Sector Bank Asian Banker Excellence Awards 2009 Lending entation

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HDFC BANK
Best Cash Management Bank in India Euromoney Private Banking and Wealth Best Local Bank in India (second year in a row) & Best Private Management Poll 2010 Banking Services overall. Innovation in Branch Operations Financial Insights Innovation Awards 2010 - Server Consolidation Project Best Trade Finance Provider in Global Finance Award India Best Risk Management Initiative IBA Banking Technology Awards 2009 & Best Use of Business Intelligence SPJIMR Marketing Impact Awards (SMIA) 2nd Prize 2010 Listed in top 10 Best Employers Business Today Best Employer Survey in the country The Asset Triple A Awards

Awards for our MD, Mr. Aditya Puri: Institutional Investor Magazine Poll 2010 Aditya Puri among Asian Captains of Finance Businessman of the Year Business India 2009 Business Category GQ India's Man of the Year 2009 Best Innovator of the year FE Best bank Awards 2009 award Finance Asia annual poll of Best CEO in India 2009 Investors and Analysts The Economic Times Corporate Dossiers Aditya Puri is 22nd on the list 2009 List of India Inc's 100 Most Powerful CEOs

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HDFC BANK
INVESTMENT SERVICES
Overview HDFC BANK offers cutting edge investment and merchant banking services to a wide range of corporates of different sizes across sectors. We have excellent relationships with domestic and international banks, financial institutions, mutual funds, insurance companies, PE funds,VCfunds,sovereign funds, multilateral development agencies etc, which enable us to arrange diverse debt and equity funding requirements of corporates in a cost -effective and timely manner. The products offered by the Investment Banking Division include: Project appraisal , structured finance ,loan syndication and debt capital markets

Project finance INR and Foreign Currency Loans External Commercial Borrowings (ECBs) and Export Credit Agency (ECA) backed Loans FCNR (B) Loans Asset Backed Loans Infrastructure advisory Placement of CPs, NCDs and bonds

Equity Placement

Private Equity Placement with P/E, V/C, Buy Out Funds Placement to institutional investors under SEBI QIP Guidelines Mezzanine Finance

M&A and Corporate Advisory Services

Domestic & Cross-Border mergers and acquisitions - Providing end to end solutions including identification of target, valuation, assistance in due diligence and fund raising Business Spinning off/Hiving off Capital Structuring and Restructuring

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HDFC BANK
Capital Market Advisory Services

Rights Issues Open Offers Share Buy Back De listing Follow-on Public Offerings BRLM for IPOs

CREDIT CARD DOS AND DONTS

Protect yourself from credit Card fraud by following the simple suggestions given below: Do's If you lose your credit card, please report the loss immediately. When you dispose of a card at the time of renewal/upgradation, please make sure to cut it diagonally before disposal. Please keep your card in a safe place. Treat it as carefully as you would treat your cash. Please ensure the card is swiped in your presence. Please make sure you conduct any ATM transaction in complete privacy. If your card is held back by the ATM, please inform the concerned Call Center/Branch personnel immediately. Before you use an ATM, please ensure that there are no strange objects in the insertion panel of the ATM. Please remember to take your Debit/Credit Card back after completing your ATM transaction. If you spot any suspicious looking people at or around any ATM, please inform the security guard immediately. Please change your ATM PIN once every 3 months. When you make any transactions, please make sure that the chargeslip is complete before signing. Please pay attention to your billing cycles. Please follow up withHDFC Bank

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HDFC BANK
Credit Cards Customer Care if your bills don't arrive on time. A missing credit card bill could mean an identity thief has taken over your account and changed your billing address to cover his tracks. Please be wary of promotional scams. Identity thieves may use phony offers to get you to give them your personal information. Please secure all personal information in your home, especially if you have roommates, employ outside help or are having service work done in your home. Please sign your credit cards as soon as you get them. Please check your cards periodically to make sure none are missing. Please destroy and dispose of copies of receipts, airline tickets, travel itineraries and anything else that displays your card numbers. Please keep items with personal information in a safe place. Please keep a list of all credit cards, account numbers, expiry dates, and the customer service phone numbers in a secure place so that you can quickly contact HDFC Bank Credit Cards Customer Care in case your cards are lost or stolen. Dont's Please do not disclose your Credit Card Number/ATM PIN to anyone. Please do not hand over the card to anyone, even if he/she claims to represent the Bank. Never get carried away by strangers who try to help you use the ATM machine. Please do not write the ATM PIN on the card or on a paper which you carry along with the card. Do's and don'ts for online transactions: Always use HDFC Bank's Net safe feature for making online transactions. It is safe and secure. If you have not registered for it, please visit the Net safe page. Preferably transact on sites which mandate validation of CVC2 value (the last 3 digits after the card number, mentioned on the signature panel at the back of the card) or at websites that are certified by Verified-by-Visa or MasterCard Secure Code.

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HDFC BANK
Please be careful when providing personal information online. Never give out your personal or account information to anyone you do not trust. Please make sure that you verify a business's legitimacy by visiting its web site, calling a phone number obtained from a trusted source, and/or checking with a reliable resource. Please keep your passwords secret. Some online stores may require you to register with them via a username and password before buying. Online passwords should be kept secret from outside parties the same way you protect your ATM PIN. Please look for signs of security. Identify security clues such as a lock image at the bottom of your browser, or a URL that begins with https://. These signs indicate that only you and the merchant can view your payment information. Never send payment information via email. Information that travels over the Internet (such as email) is not fully protected from being read by outside parties. Most reputed merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction. Please keep a record of your transactions. Just as you save store receipts, you should keep records of your online purchases. Back up your transaction by saving and/or printing the order confirmation. Please review your monthly account statement thoroughly. Immediately investigate suspicious activity to prevent any possible additional fraud before it occurs. Promptly notify your financial institution of any suspicious email activities. Please be wary of promotional scams. Identity thieves may use phony offers to get you to give them your personal information. In case you use your Credit Card for online transactions in Internet cafes or public-use computers, please ensure that you erase the history of websites visited/accessed. Please open and respond only to emails that pass some basic tests, such as:Is the email from somebody you know? Have you received emails from this sender before? Are you expecting email with an attachment from this sender? Does email from this sender with the contents described in the subject line and the name of the attachment make sense? Does this email contain a virus?

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HDFC BANK
HOME LOANS FROM HDFC

16 June, 2005: The house of your dreams and loans for it at customized repayment periods which suits your capabilities! That is exactly what HDFC Bank has in store for you. With HDFC home loans you can buy an exciting apartment, bungalows, or even row houses anywhere in the country. The convenience HDFC offers is the nature of repayment which can be customized to suit your priorities. You can either apply for HDFC home loan individually or jointly. The people who are to own the property should be co-applicants, but coapplicants need no be co-owners, as per stipulations. The loan amount that can be availed has been capped at 85% of the cost of the property, which includes the land cost. The maximum amount that can be availed from HDFC is Rs 1 crore. The loan amount would be decided by the bank taking into account the applicants capabilities like income, age, spouses income, assets, number of dependents etc. The loan calculator on the HDFC web site would give you an indication as to the amount you would have to pay monthly. With HDFC, the applicants can opt for fixed rate loans and adjustable or floating rates. Under the fixed rate, the rate applicable on the date of disbursement would remain for the entire duration of the loan. Under floating rates, the interest rate may go up or down. Before the final disbursement is done by the bank, the applicants pay a pre-equated monthly installment for the amount if loan disbursed. The monthly installment amount depends on interest rate, amount if loan availed and the tenure of the loan opted for.

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HDFC BANK
The security required is first mortgage of the to be financed property. If any additional income is accrued during the loan tenure, the applicants are free to repay the loan amount earlier than the scheduled tenure. The charge for this is currently 2% of the prepaid amount. Normal tax benefits apply. For example if the interest you repay is rupees one and a half lakh, the tax you save would be Rs. 47,250 per annum. The HDFC insists that property is insured against fire and other hazards during the loan term, with the bank as beneficiary. HDFC also assists its customers on property dealings. All expert suggestions are given for a wide range of things including vaastu, legal aspects and project. Persons of Indian Origin (PIO) holding foreign passports are also eligible to avail the housing loan. If a customers status as an applicant changes during the loan tenure from Non Resident Indian to resident Indian, the bank works out the revised payment schedule as per the customers new financial status. The new rate of interest would be the rate for resident Indians, which means the outstanding balance would be charged with revised rate. A unique offering of HDFC is the two-in-one loans. The customer can break the loan into two segments with one part being charged with fixed rates and another part with floating rates, thus minimizing the risk factor. The HDFC charges a fee of 0.5% of the loan amount and acceptance of the loan offer another 0.5% is charged as administrative fee. These two can be combined and paid together at the time of loan application itself. Loan application can be made even before selecting the house or before the construction has started. Supporting documents are also required. The allotment letter of the cooperative society, the copy of the drawings of the proposed construction, agreement for sale, sale deed and detailed estimate cost from architect or engineer has to be submitted. For those who havent completed a year in present job or business/profession, details of the previous jobs/profession and reasons of change and designations held have to be submitted. Self-employed should submit balance sheet and profit and loss accounts as well as It returns filed as certified by a chartered accountant.

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HDFC BANK
HDFC also offers loans for refurbishing you home, which would add value to our residence. You get loans for external repairs, roofing and water proofing, painting, plumbing and electrical works, tiling, flooring paving of compound wall and even for construction of a borewell. Cent per cent finance is given even for improving rented properties if the extension of mortgage of property already in favour of the bank is provided as security. In other cases, 70% finance is available. Rs 10 lakh is the maximum home improvement loan amount. Maximum loan tenure has been fixed at 15 years. One per cent of the loan amount is charged as processing fee. For home extension loans offered by the bank, a maximum 85% of the cost of the extension is the ceiling. Maximum amount that can be availed is Rs 1 crore and maximum tenure of repayment allowed is 20 years. To apply, Xerox copies of the employment contract, latest salary slip, work permit, Identity card as well as allotment letter issued by the housing cooperative society and copy of drawing of the proposed extension should be submitted. The short-term bridging loan enables you to shift from present residence and to a new one. The loan is of great help during the interim period. The maximum loan amount is 85% of the value of existing loan, subject to a ceiling of Rs 1 crore. 0.5% of the loan amount is charged as fee. The Bank also finances land purchase. Maximum loan amount is 70% of the land cost. A maximum tenure of 10 years has been fixed for the loan. Processing fee is 0.5% of the loan amount. HDFC Bank also provides loans for self-employed to build or renovate office/residential premises. Doctors, CAs and lawyers are eligible. The fee charged is 1% of loan amount. HDFC lends 85% of the cost of property subject to a ceiling of Rs 1 crore. Maximum repayment period is 15 years. For HDFC home equity loans, the maximum amount that can be availed is 40% of market value of the property, with a cap of Rs 50 lakh. Minimum amount is Rs 1 lakh. The market value of the dwelling unit should be a minimum Rs 10 lakh. Maximum period of loan is 15 years.

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HDFC BANK
HDFC BANK PERSONAL LOAN

HDFC Bank, which was incorporated in 1994 and has a presence in over 700 Indian towns and cities, is one of the largest personal loan lenders in India. An HDFC Bank personal loan can be taken for any purpose, whether it is a vacation or wedding expenses. HDFC personal loans are available to both salaried and selfemployed applicants. 1. 2. 3. 4. 5. 6. Features & Benefits of HDFC Bank Personal Loan Low fixed interest rates on HDFC Bank personal loan No guarantor/security/collateral required No income documentation needed for existing HDFC home loan and HDFC Bank car loan customers Special offers for HDFC Bank salary account holders Quick loan processing, minimum documentation and doorstep service for customers Payment protection insurance (credit shield) and personal accident cover can be taken by applicant at nominal premium

Eligibility conditions for HDFC Bank Personal Loan 1. Age range : 21-60(Salaried), 25-65(Self Employed) 2. Minimum Experience : 2 years in employment and minimum 1 year in the current organization (Salaried), 4 to 7 years(Self Employed Professionals), 3-5 years(Self Employed Individuals) 3. Minimum income : Rs 10,000-15,000 monthly income (Salaried), Rs. 1 lakh annual income(Self employed professionals and individuals)

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HDFC BANK

Details of HDFC Bank Personal Loan. Use our calculator to compare offers from multiple banks Interest Rate (Monthly reducing balance) Processing Fees Loan Tenure Pre-closure Charges Loan Amount Guarantor Requirement Documents

14% to 24% fixed 2% to 2.5% of loan amount 1 year to 5 years 4% of pre-closed amount. Rs. 1 lakh to Rs. 15 lakhs No guarantor required Proof of Identity (Passport Copy or Voters ID card or Driving Licence) Address Proof (Ration card or Phone/Electricity Bill or Rental agreement or Passport copy or Trade licence or Sales Tax certificate) Bank Statements (latest 3 months bank statement / 6 months bank passbook) Latest salary slip or current dated salary certificate with latest Form 16 (only for salaried) Latest ITR along with computation of income, B/S & P&L a/c for the last 2 yrs. certified by a CA(only for self-employed professionals and individuals) Qualification proof of the highest professional degree (only for selfemployed professionals) Proof of continuation (Trade licence /Establishment /Sales Tax certificate) (only for self-employed individuals)

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HDFC BANK HDFC ACTIVITIES

Net Banking :Lets you control your funds from anywhere in the world. Just switch on your computer for any account details you may require and find it at your fingertips. Features and benefit
o o o o o o o o o o o

View account balances and statements Transfer funds between accounts Create Fixed Deposits online Request a Demand Draft Pay bills Order a cheque book Request stop payment on a cheque Get up-to-the-second details on your account Anytime, anywhere access giving you complete control over your finances No queues to stand in or turns to wait for Industry-standard technologies and infrastructures ensure highest security

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Secure access Adding yet another layer to a secure banking experience for you, we have initiated the Secure Access solution. This minimizes frauds and risks involved with the online banking channels. All you need to do is o o o o

Personalize an image Personalize text Answer 5 simple questions Share two contact numbers

How Secure Access works Secure Access protects you from fraudsters and hackers with a 2-step process.
o o

Screen 1 is where you key-in your customer ID Screen 2 is for your password

This is done as a security measure. On entering your customer ID, our back office mechanism will verify if you are registered for Third Party Transfer.
o o

If you are not registered for Third Party Transfer, the next screen will have a box to key-in your password If, however, you are registered for Third Party Transfers, an image and text personalized during registration for Secure Access is shown

Transactions covered under Secure Access

o o o o

Funds transfer from one HDFC Bank Account to another HDFC Bank Account holders (to distinct customer ID) Transfer from HDFC Bank Account to any other Bank's account (RTGS and NEFT) Visa Money Transfer Third Party Demand Draft through NetBanking

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ATMS With over 4,865 ATMs present across India, you can withdraw cash and do much more at HDFC Bank ATM. The sophisticated, computerized network gives you the flexibility of accessing your account. FEATURES AND BENEFITS
o o o o o o o o

o o o o

24-hour access to Cash Personalized Cash Withdrawals View Account Balances & Mini-statements. Change ATM PIN Order a Cheque Book / Account Statement HDFC Bank Credit Card Payment. Deposit Cash or Cheques Transfer Funds between accounts - Transfer money between your accounts. Both accounts must be linked to your ATM / Debit Card. Maximum of 16 A/cs (Savings / Current) can be linked to a card. Refill your Prepaid Mobile Pay your Utility Bills Cheque Status Enquiry Net Banking Password Request

MOBILE BANKING What can I do using HDFC Bank Mobile Banking? Using our Mobile Banking service, you can avail of a host of features at your finger tips

Perform funds transfers * Get your balance details Obtain your last 3 transaction details Request a cheque book Stop a cheque payment Enquire cheque status Request an account statement Get Fixed Deposit details Request for I-PIN generation

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HDFC MUTUAL FUND

An HDFC asset Management Company limited is well-established fund house. HDFC Assets Management Company limited is sponsored by Housing Development Finance Corporation Limited (HDFC) and Standard life investments limited. HDF Cassets Management Company limited launched its scheme HDFC EQUITY FUND in the year January 1995. Since then it focused on different class of schemes for many years and launched several innovative products that went to become bourgeoning categories in the Indian mutual fund industry. Some of these were HDFC GROWTH FUND, HDFC TOP 200 FUND, and HDFC BALANCED FUND, HDFC PRUDENCE FUND etc. HDFC assets Management Company limited have offices in 29 cities and currently manage assets in excess of Rs. 36146.67 cores. (May 2007.) Housing finance major HDFC is entering the education loan business, which the company sees as a high growth segment. HDFC on Friday announced acquisition from DSP Merrill Lynch Capital of a 41% equity stake in a finance service company Credila Financial Services that specializes in education loans. Though the acquisition is modest in terms of value terms, the move assumes significance as the housing finance company is entering into a new line of business. The investment is less than Rs 10 crore, said VS Rangan, Senior General Manager, HDFC. Mumbai-based Credila Financial specialises in student loans, especially for students going abroad. The NBFC (non-banking financial company) has a loan portfolio of around Rs 20 crore, built over the last two years.

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Rangan told Business Line that the student loan segment is growing at an annualized rate of about 25-30%, which makes this investment an attractive one for HDFC. The company had earlier given some small student loans, but did not focus on this segment. As of now HDFC has no plans to lend directly. Instead it will focus on growing the business of Credila Financial and even infuse fresh capital if required, Rangan said. We have to grow this business. So we will infuse capital as required. As of now not much capital is required, he said. DSP Merrill Lynch has sold its entire stake of 41%. The remaining 59% is held by the promoters Bohora Brothers. Banks active in the education loans have seen good credit growth as this segment has not been hit much by the downturn. In the September ended quarter, most banks reported over 25% growth in student loan portfolio. According to Rupa Rege Nitsure, Chief Economist, Bank of Baroda, education loans are not linked to the immediate income of the borrower but are linked to the future earnings. Therefore, the immediate economic scenario has no impact on this segment. Bank of Baroda saw its education loan portfolio grow by 29% in the September ended quarter. For Bank of India the growth was 24% and for Union Bank of India the growth was 40%.

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HDFC BANK PRODUCTS AND SERVICES

HDFC Bank offers a wide array of banking products and financial services under its personal banking, NRI banking and wholesale banking facilities. The following are some of the most attractive products and services made available by the bank.

Accounts & Deposits Regular Savings Account Senior Citizens Account Savings Accounts Salary Accounts Fixed Deposits Super Saver Facility Demat Account Safe Deposit Lockers Private Banking Personal Loans Home Loans Two Wheeler Loans New Car Loans Educational Loan Loan Against Securities Construction Equipment Finance Retail Agri Loans Gold Loan Health Care Finance Loan Against Property Commercial Vehicle Finance

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Credit Cards Gold Credit Card Visa Signature Credit Card Platinum Plus Credit Card Silver Credit Card Titanium Credit Card Business Gold Credit Card Corporate Platinum Credit Card World MasterCard Credit Card Debit Cards EasyShop International Debit Card EasyShop Woman's Advantage Debit Card EasyShop Pro Gold Debit Card Investments & Insurance Equities & Derivatives General & Health Insurance Mutual Funds Insurance Forex Services Branch Locator Visa BillPay service Merchant Services InstaPay Visa Money Transfer e-Monies Electronic Funds Transfer Online Payment of Direct Tax NetBanking MobileBanking Credit Cards Online

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HDFC BANK ONLINE BANKING

HDFC Bank offers online presence with an interactive website where customers can visit to get comprehensive details on all the banking products offered by the bank. With this website, the bank allows the customers to enjoy a number of online banking services hardly compared by others. HDFC Internet banking services can be availed by opening a bank account or getting some banking products offered by the bank. With the help of this website, you can use the ATM locator and branch locator tool to search for the branches and ATMs of the bank. Moreover, you can enjoy a number of convenient net banking services such as making online payments, checking account balance, making instant fund transfers, online account statement, hassle free loan application, online trading and much more. One can make HDFC Bank login by just providing the user ID and password to enter into the world of net banking where he can get the best of services with just his fingertips. Moreover, you can easily find HDFC Bank IFSC Code, MICR Code and Swift Codes by making some simple research inside the official bank website. Using the branch locator tool, you can also easily find the bank branches in several cities including Chennai, Pune, Hyderabad, Bangalore, Mumbai, Delhi and many others.

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HDFC BANK RECRUITMENT
The Bank organizes job recruitments to fill their openings from time to time. HDFC Bank careers and jobs bring a number of benefits and priority services to the employees. Moreover, the bank provides attractive salary packages and a number of additional banking benefits to their employees. HDFC job vacancies for PO, Clerks and freshers are made available and vital details on latest job openings can be obtained from the official HDFC website. There will be different requirements for the different openings and applicants are advised to have a clear understanding of the eligibility conditions.

HDFC BANK CUSTOMER CARE

Customers of HDFC Bank are offered with convenient customer care services of the bank. You can make queries, check application status, make complaints and get a number of assistance from them. One can easily get the customer care numbers of the bank easily from the bank website. The following are some of the bank customer care numbers in some major cities of India. Delhi & NCR - (011) 4151 4332 Chandigarh - (0172) 469 3333 Punjab - 98153 31111 Haryana - 99962 43333 Customers can also contact the toll free numbers 1800 22 1006 and (022) 2856 1818 to get a number of assistance.

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FINANCIAL INSTITUTION Institutions need a bank that uses its financial skills to streamline performance and build business. Therefore we at HDFC Bank focus on responding to the unique environments of each and every client, configuring our core capabilities to satisfy those needs within locations or sectors. IndiaLink Cash Management Services Services to Cash Surplus Corporates Tax Collection Bankers to Rights/Public Issue Forex Desk Money Market Desk Derivatives Desk Correspondent Banking Custodial Service Mutual Funds We are the leading banking service providers to public and private sector mutual fund clients and have kept pace with the revolutionary growth of the industry by evolving a range of services to meet the varied needs of fund groups. Collection Services Payment Services Funds Transfer Money Market Desk Debt Market Services to Employee Trusts Services to Cash Surplus Corporates Tax Collection Bankers to Rights/Public Issue Payment Services Stock Brokers Clearing Bank Services to Currency Derivative Brokers HDFC Bank is the leading clearing Bank for currency derivative segment of National Stock Exchange of India Limited (NSEIL), United Stock Exchange of India Limited (USE) and MCX Stock Exchange Limited (MCX-SX). HDFC Bank with its rich and multitudinous expertise as clearing Bank, is poised to cater to the needs of all intermediaries, particularly brokers, in currency derivative segment. Bank is offering slew of products to suit working capital requirements of the brokers and can also offer structured products, to meet specific requirements for the clearing member. For more details, please contact Hema Rane on +91-9322902936/Mukesh Shah on +91-9323169961

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Clearing Bank Services to Capital Market Brokers HDFC Bank Limited is the leading clearing Bank for National Stock Exchange of India Limited (NSEIL) and Bombay Stock Exchange Limited (BSE) offering a range of products and services in the Capital Market Business. HDFC Bank is also a Clearing Bank for other Stock Exchanges in India namely Ahmedabad Stock Exchange, Calcutta Stock Exchange, OTC Exchange of India and the Interconnected Stock Exchanges. The clearing and settlement bank activities are handled by the Capital Market Division of the Bank, which is manned by highly experienced staff specifically trained to handle the ever changing/ urgent requirements of the clearing members. Products and Services for Capital Market Brokers HDFC Bank offers the following products and services to client members Fund based Non Fund based Transaction based to Settlement Activities Others Corporate Salary Accounts DP Accounts

Loan against Bank guarantees securities NSE/BSE Structured Products

Bank Guarantees to Payment Professional clearing Gateways members ENet Supply chain Management Cash Management Services

Custodial Service

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Insurance Companies The Insurance business is a key focus area for HDFC Bank. Our experience in this sector has created a benchmark in providing services to all institutions of this industry, namely, Life Insurance Corporation of India Ltd, National Insurance Company Limited, Oriental Insurance Co Ltd., New India Assurance Co. Ltd. and United India Insurance Ltd. Collection services Forex Desk Money Market Desk Derivatives Desk Services to Employee Trusts Custodial Service Disbursement Services Commodity Businesses HDFC Bank is the leading clearing bank for National Commodity & Derivative Exchange Ltd., (NCDEX), Multi Commodity Exchange of India Ltd., (MCX) and National Multi Commodity Exchange of India Ltd. (NMCE), offering a range of products and services in the Commodity Exchange Business. Commodity Markets Business Processors / Manufacturers Market Participants (Commodity Traders & Farmers / Agriculturists Brokers) Trusts The trust services at HDFC Bank provide you with the dual advantages of a secure depository and efficient administration of your securities. Through our solutions we help you maximize returns, meet fiduciary responsibilities, and improve operational efficiency. In other words HDFC Bank provides complete administrative and fiduciary support for a wide range of financing and investing structures.

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HDFC BANK ARTICLE

HOUSING DEVELOPMENT FINANCE CORPORATION LIMITED HDFC LAUNCHES REAL ESTATE FUND HDFC PROPERTY FUND IN ASSOCIATION WITH STATE BANK OF INDIA Housing Development Finance Corporation Limited (HDFC Ltd.), Indias premier housing finance company today announced its foray into the real estate fund business in India with the launch of HDFC Property Fund in association with State Bank of India (SBI). A trustee company (HDFC Ventures Trustee Company Limited) and an asset management company (HDFC Venture Capital Limited) have been incorporated for the fund. This venture capital fund approved by SEBI would be investing in equity and equity linked instruments of companies engaged primarily in real estate in major cities in India. The funds initial scheme called HDFC INDIA REAL ESTATE FUND (HIREF) is for domestic investors and has a target corpus of Rs 750 crores with a greenshoe option of Rs 250 crores. This would be a 7-year close-ended fund, which would be privately placed. The scheme would have a minimum contribution of Rs 5 crores per investor and would target banks, insurance companies, corporates and high net worth individuals for investment. To achieve a balanced risk-reward profile, the inaugural scheme, HI-REF will invest in three broad classes of companies: a. Projects which are complete this would comprise real estate assets, which are in use with established, high-quality tenants. Such asset class typically would denote steady income type characteristics. b. Projects in the development stage - where the lead-time to commercial deployment is typically between 1-3 years and the completed projects subsequently would have contractual off-take arrangements in place. c. Projects in the planning stage - where the lead-time to commercial deployment would be 3-6 years. These projects would offer the highest amount of return although with a greater risk. Mr. Keki Mistry, Managing Director, HDFC said The Venture Fund, is an extension of HDFCs core business and a value add to its bouquet of services in the real estate sector. This is a first step and going forward we hope this will

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encourage professionalism and provide depth to this industry. Ms. Renu Sud Karnad, Executive Director, HDFC Ltd., who would be the nonexecutive chairperson of HDFC Venture Capital Ltd., says, Worldwide real estate represents a substantial share of fund allocations by institutional investors but in India this had been hampered by the lack of credible mechanisms through which institutions could invest in the sector. With the increase in professional players entering the real estate business coupled with the recent boom, there has been a lot of demand from investors for a real estate investment scheme. Now with real estate looking up as a positive investment option for venture capital companies, we are confident that the much required Investment inflow into this industry will be welcomed. Recent reports indicate that the share of real estate as a percentage of Indias GDP has risen from 5.25% to over 7% from 2002 2003. Returns from this sector exceed those for most other investment alternatives in the market. Yields on commercial real estate across metros in India are higher than those prevalent in global real estate markets. With the revolution in the services sector over the last decade, the rise in the sectors share of GDP to 50% marks a shift in the Indian economy and takes it closer to the fundamentals of a developed economy. The IT and ITES sector has grown phenomenally despite adverse global conditions and grew by 54% in 2003-04. Apart from this, biotechnology, insurance, banking and consulting businesses have also been growth segments driving the demand for real estate. A higher demand can be seen in the retail segment with an expected influx of clothing and lifestyle stores, restaurants and beverage chains, entertainment and leisure complexes. Adds Ms Karnad, India is on the move and in particular the Indian real estate sector is on the agenda of all major international funds and developers. We also have plans to have a specific international fund soon. Mr. K G Krishnamurthy, Senior General Manager with HDFC, would be the CEO and Managing Director of the fund. The real estate sector will benefit immensely and play a key role in driving Indias economic growth. The immediate requirement is to create a professional and transparent environment, which helps establish real estate as a sound investment option. Going forward, the combined strengths of HDFC and SBI

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would offer a national network and a strong platform of financial expertise and reach required for this venture and will be a big step in the efforts to boost the real estate market. About HDFC HDFC, the first specialized housing finance institution in India has been providing financial assistance to individuals, corporates and developers for the purchase or construction of residential properties besides providing property related services, training and consultancy. In its 27 years of business presence, the company has developed close relationships with all major developers, local development bodies, state governments, regulators and has a branch network of over 180 offices across the country catering to over 2400 towns and cities. Mr. K G Krishnamurthy MD & CEO HDFC Property Fund 23rd March 2005 HOUSING DEVELOPMENT FINANCE CORPORATION LIMITED HDFC reaches new landmark - crosses Rs. 1,00,000 crores in loan approvals From a modest beginning of Rs. 7.1 crores in home loan approvals in its first year of operations to over Rs. 1,00,000 crores in cumulative home loan approvals in 28 years, HDFC has come a long way. As an institution that introduced an unknown concept in the late 1970s, it has defined and spearheaded many of the changes that have given shape to the housing industry through the years and has turned the dream of owning a home into reality for over 2.7 million families across the country. The journey began as a thought that took shape in the mind of HDFCs founder Chairman, Mr. H. T. Parekh, who laid a solid foundation. This thought grew to become a reality in the form of HDFC to enable Indian households access housing in their prime earning days through institutional finance. At the time of its commencement, HDFC was the first private sector housing finance institution in India. Since the early years, it clearly defined the companys core values - integrity, transparency and trust, ingraining it throughout the organisation and in all its activities. It focused on a future that it needed to

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make, rather than wait for it to happen and went on to transform the concept of providing retail finance to middle-class families in India into a world-class institution. Its success encouraged the creation of a number of housing finance institutions in India. Though it enjoyed a monopoly when it started out, the companys firm focus has always been on customer satisfaction. The company continues to follow this philosophy and believes the best strategies are established with long-term commitment and relationships with the customers. HDFCs experience and indepth knowledge of the sector is a boon for its customers, who find their financing process simple and easy to comprehend. HDFC has been at the forefront of the decisive issues and fundamental reforms that have taken place in the home loans industry. Right from defining the concepts to setting up the systems and procedures to take it through, the company has pioneered the way. It followed a different model and set-up a follow-up department to deal with delinquent borrowers instead of a recoveries section, believing that individuals were basically honest and would pay back in time. The company played a crucial role in the setting up of the National Housing Bank in 1987 and worked closely with the Government of India to formulate national policies related to housing finance and urban development. It has been encouraging professionalism and transparency in the real estate industry for the benefit of customers. Recent growth in the housing mortgage market at large has come due to historic low interest rates and manifold increase in competition particularly from fundsflushed commercial banks. But such strong growth from HDFC despite low cost competition from banks is a testimony to the power of its brand. Though its loan portfolio is continuously growing rapidly (29% for the nine months ended December 2005), its steadfast focus on growth with profitability has ensured that its gross NPAs have always been around 1%, the lowest in the industry. Today, especially for foreign investors looking to navigate the Indian equity market, HDFC has proven to be something of a safe harbor. Foreign investors at present hold over 78% of the equity, the highest for any Indian company. In the course of the last ten years it has diversified into various arenas of the financial sector such as banking, asset management, life insurance, general insurance, BPO, credit bureau and recently, real estate venture capital fund. In the last decade the assets of the HDFC group have moved up from Rs. 7,560

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crores to over Rs. 1,25,000 crores. Today, HDFCs offices have grown from 28 offices in 1995 to a network of 215 outlets. In addition, HDFC covers over 90 locations through its outreach programmes. To cater to non-resident Indians, HDFC has an international office in Dubai and operates through various service associates in the UAE, Saudi Arabia, Kuwait, Oman and Qatar. HDFCs simple approach has been to make a positive contribution to the community by making housing affordable and as it moves along taking small steps in these directions what makes the effort truly worthwhile is when it ultimately benefits individuals and the society at large.

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HDFC TO DIVERSIFY LENDING TO MFIS

HDFC Bank aims to increase the number of states where it lends to microfinance institutions. In addition, to the southern states where it has a presence, microfinance institutions Uttar Pradesh, Madhya Pradesh, West Bengal and North Eastern states are likely to be targeted by the bank. N S Kishore Kumar, head-agriculture business and micro finance, HDFC Bank, told Business Standard, We plan to treble the advances made to microfinance institutions to Rs 225 crore during the current fiscal from Rs 75 crore the previous year. Kumar points that the reason for the bank to focus its reach in north and eastern states is that microfinance has been successful in the South particularly Tamil Nadu and Andhra Pradesh on account of the significant presence of Self Help Groups. We like to extend credit disbursement so that the existing nongovernmental organizations can upgrade themselves to larger microfinance institutions in poor regions like Bihar and Uttar Pradesh so as stimulate local employment, he said. HDFC Bank has already tied-up with 20 microfinance institutions and plans to tieup with 15 more institutions based in the above mentioned states, he added.

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QUESTIONAIRE FOR HDFC BANK
WHO IS THE CHAIRMAN OF HDFC? ---- Mr. C.M. Vasudev has been appointed as the Chairman of the Bank with effect from 6th July 2010 subject to the approval of the shareholders.

WHO IS THE MANAGING DIRECTOR? ---- The Banks Managing Director, Mr.AdityaPuri, has been a professional banker for over 25 years. Before joining HDFC Bank in 1994, he was heading Citibanks operations in Malaysia.

WHEN THE BANK WAS INCORPORATED. ---- The bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.

WHAT IS HDFC MISSION? ---- HDFC Banks mission is to be a World Class Indian Bank.

WHAT ARE ITS OBJECTIVES? ---- The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the banks risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Banks business philosophy is based on four core values: Operational Excellence, Customer Focus, Product Leadership and People.

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WHERE HDFC HAD LISTED THERE SHARES. ---- The shares are listed on the Bombay Stock Exchange Limited and The National Stock Exchange of India Limited. The Bank's American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) under the symbol 'HDB' and the Bank's Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange under ISIN No US40415F2002.

WITH WHOM THE BANK HAD AMALGAMATED AND WHEN ---- On May 23, 2008, the amalgamation of Centurion Bank of Punjab with HDFC Bank was formally approved by Reserve Bank of India to complete the statutory and regulatory approval process.

HOW MANY BRANCHES DO HDFC HAVE? ---- The Bank has a network of 1765 branches in 819 cities across India. All branches are linked on an online real-time basis.

HOW MANY BRANCHES OF ATM HDFC HAVE --- HDFC Bank has 1,725 branches and over 4,232 ATMs, in 779 cities in India, and all branches of the bank are linked on an online real-time basis.

WHICH BANKS ARE MEARGE WITH HDFC --- Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., in 2000.

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WHICH TYPE OF SERVICES HDFC PROVIDE. --- Wholesale Banking Services, Retail Banking Services, Treasury.

WHICH TYPE OF BANKING SOFTWARE HDFC USE. ---- In terms of core banking software, the Corporate Banking business is supported by Flexcube, while the Retail Banking business by Finware, both from i-flex Solutions Ltd. The systems are open, scaleable and web-enabled.

WHICH TYPES OF AWARDS HDFC HAD ACHIEVED. ---- 1. Business world Best Bank Awards 2010 - Best Bank (Large) 2. Teacher's Achievement Awards 2010 (Business) - Mr. AdityaPuri 3. The Banker and PWM 2010 Global Private Banking Awards - Best Private Bank in India 4. Economic Times Awards for Corporate Excellence 2010 - Business Leader of the Year - Mr. Aditya Puri 5. Financial Insights Innovation Awards 2010 - Innovation in Branch Operations Server Consolidation Project. THERE ARE MANY MORE AWARDS WHICH YOU CAN REFER ABOVE.

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Thus from the above study we can conclude that HDFC India deals in varieties of products like home loan, mutual fund, securities, credit cards, etc. HDFC has branch offices in all major cities in India like Calcutta, Chennai, Delhi, Bangalore, Hyderabad, and Ahmedabad apart from HDFC Mumbai. The services offered by bank are varied and leaves the customer satisfied. Due to net working of its services, the bank has made it easy for anyone to find out about the bank and most importantly have the best services in the shortest time possible. The bank makes it possible for its customers to trade the stock market without worries of loosing its their stake. The modern new technology has played a major role in cultivating HDFC bank to get where its at the moment.

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@ @ @ @ @ @ @

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