Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Tutor: ThaiND
12
13
Appendix A
The Home Sector Order Processing System
14
Placing an order
CBC envisages that ordering via the Web will follow the format used by many successful e-commerce sites: A valid customer id will be required. Customers will be able to browse the on-line catalogue and select products/quantities. Once the product selection is complete, the customer will be advised of the final cost of the order and any unobtainable products. He/she will then be asked to select a delivery method (next day, three days or 1 week) and the final order cost calculated. If the customer agrees to this, the order will be confirmed and an order number given. A similar process will be followed for telephone sales.
17
Querying an order
In order to query the status of an order, the customer will need to know his/her customer id. From this, all outstanding orders may be found. The system must show for a particular order, which products have been despatched, which are in the process of being despatched and which (if any) are unobtainable. The query must also show the shipping agent used and the type of delivery (1 day, 3 day, and 1 week). If order queries are made to telesales staff, a similar process must be followed on-line and the information conveyed to the customer verbally.
18
References
CW_COMP1304_190004_ver2_1011.pdf
19