Negotiation Skills

Shivi :- We conduct negotiation in our day to day life without being aware of it .Negotiation in formal situation needs to be planned carefully . No business can be run without skilled negotiation . Successful Negotiation largely depends upon the 1). Relationship building 2). Exchange of information 3). Art of questioning 4). 5). 6). Presentation of options Art of bidding Art of bargaining

7). Final conclusion

Anu :- Language has an important role to play in all the aspects related to negotiation which may take place between 2 individual or 2 organization . It is very important that the negotiation needs to be settled and concluded properly , for small disagreements , excessive preparation can be counter productive , it takes time that is better focussed on reaching team goals . Negotiation can also be manipulative because just as it strengthens your position ,it weakens the other persons position .

Mukta :- If a major disagreement needs to be reached preparing thoroughly is warranted and worth while . We have to think on the following points before starting a negotiation :--

1). Goals -- What do you want to get out of negotiation ? what do you expect the other person wants ? 2). Trading -- What do you and the other person have that you can trade ? 3). Alternative-- If you dont reach on an agreement with him/her what other options do you have in front of you ? 4). Relationship What is the history of the relationship ? will negotiation have an impact on the relation ? 5). Expected outcome What outcome will be the people expecting from the negotiation 6). Consequences What are the consequences of your winning or losing on the negotiation 7). Power Who has control over the resources ? 8). Possible solutions Based on all the considerations what possible compromise might be there Here , we briefly discuss importance of certain aspects of negotiation with special reference to use of relationship building . Now , through a small role play we give you a clear picture of what negotiation between an executive assistant and her boss looks like .............................

Conclusion Mukta For a negotiation to be win-win , both the parties should feel positive about the negotiation once it is over . For example if Isabella was forced to stay in the organization , without any monetary benefits it would have created dissatisfaction in her heart towards the organization . To keep a good working relationship Martina has to consider Isabellas demand and be co-operative to some extent so as to lose Isabella to some other employer . Both sides should feel satisfied with the agreement which is considered to be winwin situation for both the parties .