One Community. One Vision. One Voice.

6036 Six Forks Road Raleigh, NC 27609 Phone: (919) 844-0098

One Community. One Vision. One Voice.

October 2011

Community Calendar

The Devastating Effects of Hurricane Irene

The damaging effects of Hurricane Irene were felt by many NCRLA members, and sadly continue to plague businesses in the Outer Banks. Reports that NCRLA received upon reaching out after the storm made landfall, told the story of flooding and heavy debris in the Crystal Coast area and devastating access issues in the Outer Banks due to the severing of NC Highway 12.

October 24, 2011 NRA PAC Fundraiser Angus Barn

Raleigh, NC

February 27, 2012 Taste of North Carolina

Pinehurst Resort, NC
February 28, 2012 NCRLA Board of Directors Meeting

Pinehurst Resort, NC
June 3, 2012 Future of Hospitality Benefit

From a purely structural standpoint, damage to NCRLA member hotels and restaurants that weve heard from was minimal. Donna Nally, General Manager of the Atlantis Lodge on Atlantic Beach, described her experience just prior to the storm. We evacuated on Friday to the Quality Inn in Morehead. We had twelve rooms because we needed six for our employees that lived in mobile homes, and we actually had two guests that didnt want to go home. Power was out at the Atlantis through Sunday, but Nally, along with staff and family were able to return to the property over the weekend to start the clean-up. All of the rooms had water around the door areas, and the property had been bombarded with limbs and leaves. The pier from the neighboring Sheraton Hotel had landed on Atlantis Beach. Fortunately, Pine Knoll Shores was expeditious at hiring a contractor to remove the pier debris. Atlantic Beach area phone service was down through the Thursday following the Saturday storm. Nally had the lodges toll-free number forwarded to a spare cell phone during that time, which salvaged some jeopardized revenue. She estimates actual lost revenue at about $25,000 for the 4 nights that her 42 units were unoccupied. In the week following, the Atlantis ran at about 50% occupancy, but fortunately had a strong Labor Day weekend. All of our guests have been so patient and kind, said Nally. The ones that have arrived (in the week following Irene) are so happy to be here, and were so happy to have them. In Hatteras village, outside Isabelles Closet, a boutique named for the 2003 storm to hit the island, a sign welcomed the tourists return. It read, Happy to Sea You! (As reported by WRAL News.) This echoes the sentiments of NCRLA members on the Outer Banks who are still struggling, not due to structural damage, but to extremely limited tourist access. As September comes to a close, access to Avon, Buxton, Frisco, and Hatteras is still limited to the ferry service from Ocracoke until the temporary road and bridge onto the island is completed. This is slated for early October. According to the Dade County website as of September 28, tourists with travel plans for the villages of Rodanthe, Waves and Salvo were advised that visitor re-entry will not begin until a future date, sometime after Thursday, October 6.

Angus Barn Pavilion Raleigh, NC

Made in North Carolina!

Were getting your taste buds ready for 2012! Menu Highlights from the 2011 Taste of North Carolina
STATION 5 Carolina Field Pea and Winter Vegetable Chili Carolina Gold Rice, Guajillo Chiles, Smoked Shiitake Mushrooms Neomonde Jalapeno Cheddar Baguette Mother Earth Brewery Sisters of the Moon IPA The Country Squire Winery Pride of Scotland Chardonnay The Country Squire Winery Apple Orchard Riesling

North Ridge Country Club Raleigh, NC

June 4, 2012 Future of Hospitality Golf Classic

www.TheTasteofNC.com

visit NCRLA.BIZ for more details

The Country Squire Winery

Located in Warsaw, NC, the Country Squire Restaurant, Inn and Winery is world famous, with parts of the building dating back to the early 19th century. Many of the wines at The Country Squire are named after favorite areas at the Squire and the wine label design is reflective of the owners Scottish heritage. www.CountrySquireInn.com

Most hotels, restaurants and gift shops were ready for business almost immediately after Irene, said Dave Dawson, owner of the Cape Hatteras Motel and the Shipwreck Grill in Buxton. The problem is tourist access. As Irene headed up Pamlico Sound, waters moved inland filling the rivers. As the storm began to pass, the winds shifted and the water surged back into the barrier island inundating the sound-side areas with heavy waves. Oceanside, the waves

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THANK YOU, 2011 CORPORATE PARTNERS

IFH Foodservice Distribution
One of the 13 largest food distributors in the country.

Current 3 Star Partners

Serving insurance needs of businesses and individuals since 1975. Perhaps one of the most famous brands on the planet. A leading US coffee roaster catering to the foodservice industry, S&D Coffee serves some 100 million pounds of coffee to more than 70,000 customers in the US. FHM Insurance Company is one of the oldest and most experienced workers compensation companies in the Southeast.

SIA Group

Pepsi

American Roadside Ally, LLC Bennett Uniform Manufacturing Inc. Best Western Budget Host Inn - Henderson Candlewood Suites Fish Bites Hampton Inn and Suites Integrity Business Solutions / Interchange Brokerage Company / Merchants Against Unfair Interchange Killingtons Lighthouse Deli & Grill McPeake Hotels, Inc. Mrs. Winners Chicken North Ridge Country Club Salem Street Pub Salsaritas, Inc. Sunburst Chemicals Inc.

Your Partner Beyond the Plate

DEFINES US. ITS WHAT WE ARE. AND WHAT WE DO. EVERY DAY.
To exist in todays world, showing up to the party isnt enough...
You have to bring your A game. You have to have unquestionable products and service. You have to fuse strong and enduring connections with business partners and the communities in which they live. You have to live Beyond. This is U.S. Foodservices belief. We are dedicated to being the most trusted, respected, knowledgeable and service-oriented partner one can choose.

S&D Coffee, Inc.

FHM Insurance

NC Hospitality is the Official Publication of the NOrTH CArOlINA reSTAUrANT AND lODgINg ASSOCIATION News Items and advertising inquires: laura Folkl email: lauraF@NCrlA.biz 1 (800) 582-8750

read NC Hospitality Online! Visit www.NCrlA.biz/Newsletter

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Bella Monica Biscuitville, Inc. Black Pelican Broad Street Deli & Market, Inc. C.E. Holt Refrigeration, Inc. Canyons Captain Johns Dockside Fish & Crab House Chapel Hill Restaurant Management Group Charlotte Cuisine Chick-Fil-A, Inc. Cloverdale Kitchen CRVA Eastern Food Equipment, Inc. Efficient Energy America (E2) Fairway Outdoor Advertising Fishbowl, Inc. Front Street Brewery Gephart Marketing Solutions, LLC Golden Corral Heirloom Hospitality Group Joeys Pancake House Mikes On Main Street National Food Equipment Services NC Department Of Agriculture North Harbor Club On The Square Pavilion Steak House & Italian Cuisine Peppers Restaurant Perkins, Lund, Collar & Assoc. PLLC PFS Sales Company Pizza Inn Of Greenville, Inc. Salem Street Pub Sandbar & Grille Second Empire Restaurant and Tavern Teriyakin Inc. The Assurance Group, Inc. The Corner Kitchen

Thank You - Renewing Members!

We believe in making a difference and going beyond the plate to help customers win.
As Your Partner Beyond the Plate , U.S. Foodservice offers a tremendous variety of the worlds nest food, equipment and supplies. But we know the power of brands, too. Our collection of exclusive brands, as well as national and local/regional manufacturer brands, provides a product selection unmatched in its variety.

RALEIGH DIVISION
1500 NC Highway 39 Zebulon, NC 919.404.4100 www.raleigh.usfoodservice.com

FORT MILL DIVISION

125 Fort Mill Parkway Fort Mill, SC 803.802.6000 www.fortmill.usfoodservice.com

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NCRLA Golf Fundraiser Raises $3,500 for the PAC

Six teams accepted the challenge to play the Tobacco Road Golf Club on August 22, 2011 in support of the NCRLA Political Action Committee (PAC). Beautiful weather and the anticipation of the exciting course brought together members from across the state. The course didnt disappoint, it truly was a rock-and-roll ride from beginning to end, said NCRLA CEO Paul Stone. The event raised $3,500 for the NCRLA PAC. Congratulations to the winning team which included (in photo from left) Brad Hurley (42nd Street Oyster Bar), Jason Seehafer (The Umstead Hotel and Spa), Jeff Bane (The Chef s Academy) and David Greenwell (42nd Street Oyster Bar). NEW in 2012, the PAC Golf tournament will take place the morning of the NRA & NCRLA PAC fundraiser at The Angus Barn Pavilions at the end of October. THANK YOU TO OUR EVENT PARTNERS! Event venue: Tobacco Road Golf Course Raffle Items donated by Alsco and Bonefish Grill Contest Prizes donated by Empire Eats Coffee and Iced Teas provided by S&D Coffee Subway Sanwiches provided by Beaver Creek Foods Breakfast donated by Boddie Noells Hardees Soft Drinks and Water donated by Pepsi

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breached Highway 12, cutting a channel right through and creating a new inlet just north of Rodanthe. Trucks of sand and bulldozers work to stave overwashes at the breaches in an effort to reconstruct the throughway. Its killed me, said Dawson. Hatteras Island simply cant operate being serviced just by ferry, said Dawson. The Northern areas of Hatteras are essentially cut off from the rest of the state, bringing hotel and restaurant business to a screeching halt. Through early September, access to Hatteras was limited to residents, supply trucks and emergency crews, serviced by an emergency ferry running from Stumpy Point to Rodanthe. Service was often slowed due to low tides and rough weather. Also during this time, the 2.5 hour Ocracoke-to-Hatteras ferry passage was limited to residents, those with medical concerns or those involved with the recovery effort. On September 10, ferry service opened up for the first time to nonresident homeowners eager to return to inspect their properties. On September 15, Dare County opened the ferry service up to visitors but only in the villages of Avon, Buxton, Frisco, and Hatteras. The North Carolina Department of Transportation has increased ferry runs from Swan Quarter and Cedar Island to Ocracoke Island and from Ocracoke to Hatteras, but reservations are booked solid, with not nearly enough spots to accommodate the number of tourists that would traditionally be visiting the hotels on the Outer Banks this time of year. To put it in perspective to those inland, Its like losing two major highways to Asheville, or New York losing the Lincoln Tunnel, said Chip Stevens, owner of Blackbeards Lodge on Ocracoke. Blackbeards was closed for business the week prior to the storm and then two weeks afterward. During those two weeks Stevens was only operating at about 25% of normal occupancy. He estimates lost revenue at about $115K, significantly higher if the limited access runs through October. If this does go much beyond September, we are very concerned visitors will consider Ocracoke and Hatteras closed until next year, said Stevens. Many of us cant survive that. Where Id normally be operating at 80-85% occupancy, said Dawson. Ive have 4 guests this week. Dawson estimates his lost revenue at the Cape Hatteras Motel at about $100,000, topping out at $125,000 by the time the temporary road and bridge is completed in October. Such major lost revenue translates to displaced employees. Dawson has had to cut 50% of his 15 employees, and ask those who stay on to work reduced hours. Weve been trying to get as many side jobs as possible within the community for our employees, said Stevens, but we must ask staff to go on unemployment. Ive been doing this long enough, said Dawson. You just brush yourself off as quickly as you can. But when visitors are denied access just cant get to you - theres nothing you can do. Media reports that Huricane Irene was just a Category 1 that brushed the coast, completely miss the mark at the devastation on the Outer Banks. While business owners in this area have learned to be resilient, surviving this type of access issue is unprecedented, and pushes them to a whole new level of perseverance.

NCRLA/NRA PAC Fundraiser at Angus Barn Pavilions Monday, October 24, 5:30 p.m.
North Carolinas Finest Chefs Under One Roof
The Angus Barn and Golden Corral invite you to join some of North Carolinas finest chefs from Manteo to Murphy for the National Restaurant Associations and the North Carolina Restaurant and Lodging Associations Polital Action Committee (PAC) fundraiser. A silent auction will be held throughout the evening and an exciting live auction will also take place. 100% of all auction proceeds will go directly to the NRA and NCRLA PAC. Contact Jill Highsmith or Carol Sasseen at 919-787-3505 or Jill@angusbarn.com for more information about the event.

FY 2012 Per Diem Announced and Includes Irene Area Waivers

The U.S. GSA (General Services Administration) has announced new per diem reimbursement rates for Fiscal Year 2012 that go into effect October 1, 2011. These rates are available on GSA.gov. You may search by city, state or zip code. Most per diem rates for FY 2012 are similar to the previous year and did not increase or decrease by more than $5. The standard U.S. lodging rate, which applies to approximately 2,600 counties in the continental U.S., remains at $77. Additionally, the meals and incidental rate tiers of $46 $71 remain the same in FY 2012 as the previous year.

Important Federal Travel Reimbursement Waivers for Areas Affected by Hurricane Irene
As a result of Hurricane Irene, the President has declared several counties in the states of New York and North Carolina as major disaster areas. To view waiver information, search the GSA.gov site for the Federal Travel Regulations (FTR) amendments Chapters 301 and 302 pertaining to actual expenses for official travel visit.

Photo: NCDOT Communications

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Michelle Obama Partners with Darden To Make Kids Meals Healthier

Attributed to September, 15, 2011, White House Press Release First Lady Michelle Obama joined Darden Restaurants and Partnership for a Healthier America in announcing a breakthrough health and wellness commitment in the restaurant industry. Darden, whose brands include Red Lobster, Olive Garden, LongHorn Steakhouse and Bahama Breeze, is the worlds largest full service restaurant company and owns and operates 1,900 restaurants in 49 states, serving over 400 million meals per year. Darden is committing to reduce its calorie and sodium footprints, and to provide greater choice and variety to families through changes to its kids menus. Across the entire Darden portfolio of brands, the company is working toward a 10 percent reduction of calories and sodium over five years and a 20 percent reduction in calories and sodium over 10 years. On kids menus, fruits or vegetables will become the default side option and 1-percent milk will be the default beverage choice with free refills. Changes to the kids menus are starting now and will be fully implemented by next July. Kids Menus changes starting now and to be fully implemented by July 2012. Dardens will: Add a fruit or vegetable as the default side for every kids' menu item at those restaurants offering a default side on the children's menu. Make 1% milk the default beverage. Make milk prominently promoted on the menu and available with free refills. Illustrate healthy choices for meals and drinks on menus. Display healthier menu options more prominently, when possible. Not display carbonated beverages on children's menus. Improve the nutritional content of one or more children's menu items to provide equal or less than 600 calories, 30 percent of total calories from fat, 10 percent of total calories from saturated fat, and 600 mg of sodium.

If we cant meet or beat your current rate we will pay you $500!*
Receive a Visa gift card if we are unable to match or do better than your current payment processing rate.
First Data offers debit and credit card acceptance, gift card programs, wireless terminals, cell phone payment capability, and high-speed terminals, plus we have a wide variety of payment processing solutions, all processed securely. Just submit your current merchant statement and one of our small-business experts will walk you through the process and ensure your transaction processing solution is appropriate for you.
Contact Jill LaBombard Member Services Manager, at 1-800-582-8750 or visit www.firstdatapartners.com/sra/northcarolina for more information.

*Offer subject to change without notice. Some restrictions and limitations may apply. Merchant processing cost comparison based on all merchant services processing charges shown on a recent processor merchant statement. Limit one gift card per merchant, regardless of the number of business locations. The $500 will come in the form of a Visa Gift Card. Please allow 6 to 8 weeks for your gift card. Other fees may apply. Offer may be extended, modified or discontinued at any time without notice. 2011 First Data Corporation. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
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Calories/Sodium Footprint Reduction changes to be implemented by 2016 and 2021 By 2016, reduce calories by 10 percent and over a ten-year period by 20 percent. By 2016, reduce sodium by 10 percent and over a ten-year period by 20 percent.

Upcoming ServSafe Classes in North Carolina

Did you know you can find upcoming ServSafe classes in your area by visiting the NCRLA website? By having a manager complete ServSafe certification, your foodservice establishment can receive a 2 point bonus on your next health inspection! Here are a listing of just some of the upcoming ServSafe class dates by county in North Carolina; for a more complete listing, including times and contact numbers for these class listings, visit NCRLA.biz/servsafe! Buncombe November 9-10 November 16-17 Cabarrus November 15-16 December 7-8 December 13-14 Durham October 24-25 November 22-23 Forsythe October 24-25 October 26-27 November 10-11 Guilford October 19-20 November 14-15 December 12-13 Mecklenburg November 2-3 Nov. 30 Dec. 1

Todays Diners Seek out Sustainable Food...Even with Fast Food

Courtesy of Fastcasual.com
Consumer demand for sustainable food is growing as more information becomes available. Recent research has discovered that 90 percent of todays diners are willing to pay more for food produced using these practices. Restaurants are smart to answer by embracing ingredients that are fresh, organic and local. Restaurant operators in the quick-service and fast casual segments are not exempt from the effects of the sustainable food movement. As awareness of the importance of making responsible food choices expands, consumers are growing increasingly interested in what experts call the social life of products. For more information, check out Responsible Restaurants: How Operators Can Leverage True Sustainability to their Advantage, a free guide published on FastCasual.com that explores the most effective ways for operators to implement initiatives that strongly influence consumer decisions regarding sustainability. Topics covered include: Measuring and mitigating the impact Strategic sourcing and defining local and organic Utilizing life-cycle assessments ROI of sustainability

704-574-8112
Need to have a class listed? Send it to NCRLA via AlyssaB@ncrla.biz and we will put it on our website!

New Hanover Nov. 30 Dec. 1 Wake Oct. 29 & Nov. 11 (Saturdays) November 7-8 November 8-9 December 5-6 December 6-7

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Key Trends in Merchant Security: A Multi-Layered Approach that Will Dramatically Reduce Risk
The world of payments is changing at the point-of-sale and beyond, and opportunities are seemingly endless. The US will adopt EMV standards (even if no one can say how or when). The move from magnetic stripe payment cards to contactless wave-and-go will finally take hold as mobile payments become more main stream. Existing technologies such as tokenization and data analytics are becoming stronger forces as innovations continue to erupt. These opportunities and more extend to merchants, financial institutions, processors, and a host of new-to-the-industry players. Cybercriminals, on the other hand, will have more obstacles to overcome. It is a certainty, though, that fraudsters will adjust, even as heavy-duty security options grow. Criminals will continue to take the path of least resistance. When a merchant plugs one hole in the security dam, criminals will move to another hole. To help merchants determine their go-forward approach to data security and fraud detection, First Data has identified four trends impacting payments that, together, are already shaping the way businesses protect their payments and their customers personal information. EMV - (which stands for EuroPay, MasterCard, and Visa, the three companies that devised the standard) is a common set of standards for payment applications that use chip-based cards. A cards embedded microprocessor chip interacts with an EMVenabled terminal to validate the integrity of a card number. It also verifies certain static and dynamic data used in a transaction to ensure the card is not fraudulent and the person using it is the owner of that card. Tokenization - works by removing Primary Account Numbers (PANs) from the merchant environment and replacing card numbers with random token numbers (or aliases). The alias becomes the customer identifier (as opposed to the actual card number) in the merchants system. Contactless/One-Time Use Account Numbers (Dynamic PAN) - a wave-and-go payments model. At checkout lanes with speciallyequipped readers, consumers with a contactless-enabled payment device can save time by simply waving the device within close proximity to a contactless-enabled reader. Advanced Fraud Prevention and Detection Tools - the latest innovations are based on the analysis of commerce behaviors, using shoppers overall purchase habits and shopping patternsnot just transaction datato check for anomalies. Through automated transactional risk scoring and associated decisioning engines, suspicious transactions can be identified and examined in real-time. These industry-changing drivers provide ammunition for significant advances in preventing and protecting from breach and fraud, and guarantee that security will be factored into investment choices and operational plans moving forward. The growing significance of data security and fraud detection requires merchants to look today at the potential impacts of tomorrow. Early adopters will have a distinct competitive advantage. Brick-and-mortar, brick-and-click, or completely Web-based, it does not matter where payment transactions take place. Organizations must realize that data security and fraud prevention are essential to the success of their entire business. They are not options; they are critical to keep the entire dam from bursting.

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facebook.com/NCRLA Twitter: @NCRLA You can also like Taste of North Carolina!
Lower Your Processing Costs and Build Your Business
Weve negotiated a great rate with First Data for payment processing, available only to our members. The agreement offers numerous benefits including:
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To be connected with a representative from First Data, contact Jill LaBombard at JillL@ncrla.biz or 800.582.8750.

NCrlA & SIA group The Partnership That Pays Dividends!

Save Once...

SIA GROUP INSURANCE BONDS

Just a Simple Quote on Workers Compensation Insurance Could reward You with Double Savings!

Money-saving price structure for all credit and debit card transactions Easy implementation and training One convenient statement, incorporating all card transactions Online reporting and toll-free customer support 24/7 Accept more payments, lower processing costs and build your business

Get a FREE quote from SIA Group on FHM workers compensation insurance. You have nothing to lose and everything to gain! SIA Groups goal is to cut your cost while offering outstanding coverage and hospitality industry expertise.

Save Twice...
As both an NCRLA member & SIA Group/FHM customer for workers compensation insurance, you will be eligible to receive a substantial dividend (typically 10-20%) determined at the close of 2011.

get your Free quote now by contacting Jill laBombard at 800-582-8750 or Jilll@ncrla.biz To be eligible for dividend, you must be an NCrlA member in good standing and be enrolled in FHM Workers Compensation through SIA group by December 31, 2011! 8 www.NCRLA.biz

To begin processing today, call First Data at 1-800-482-1706. For more information, visit FirstDataPartners.com/sra/northcarolina

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NCRL A Community news

One Community. One Vision. One Voice.

Carolina Ale House opened the doors to its 16th location in the Southeast on September 17th at 704 S.E. Greenville Road in Greenville. In celebration of the opening, Lou Moshakos, President and Owner of the LM restaurants, the hospitality group that manages Carolina Ale House, announced the restaurant donated 10% of its first week of food sales (9/17 9/23) to East Carolina Universitys Department of Hospitality Management. www.lmrest.com Dickeys Barbecue Pit celebrates their 70th Anniversary with Customer Appreciation day Oct 18th. All locations will offer the states favorite sandwich - Southern Pulled Pork - and Big Yellow Cup drinks for $1 between 11am-3pm. Starting at 3pm, all NC locations will offer all Big Barbecue Sandwiches (including, beef brisket, chicken, turkey, ham, polish sausage, spicy cheddar sausage) for only $3 and the Big Yellow Cups will stay at $1 until close. In the past 18 months Dickeys had grown in North Carolina from 2 to 7 locations with more planned. All area Dickeys are locally owned and operated allowing them to give back and stay involved in the community. Poppyseed Market in Raleigh held the Grand Opening of their new wine bar on September 29. The wine bar is adjacent to the existing market and part of an expansion project to accommodate their growing dinner business and revamped wine and beer selection. Chef/Owner is Julia McGovern. Best Dish in North Carolina has announced thie 2011 winners which include two NCRLA members. First Place in the Western Piedmont/ Mountain Region in the category of Fine Dining went to Gallery Restaurant in Charlotte; and Second Place in the Eastern Piedmont/ Coastal Region for the category of Casual Dining went to Mez in Durham. The Chefs Academy celebrated their Grand Opening in Morrisville on September 29. Festivities included live music, a Triangle Chef Showdown and a silent auction with proceeds benefitting the Food Bank of Central and Eastern North Carolina.
Have News? Has your business won a recent award? let us know! Send your news to lauraF@ncrla.biz

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