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978.815.9523
bonniehurleybarlow@yahoo.com OBJECTIVE
To obtain a position as an Information Technology Specialist
EDUCATION
Anticipated October 2011 Southern New Hampshire University, Manchester, NH May 1997 Newbury College, Brookline, MA
TECHNICAL KNOWLEDGE Microsoft Office, MS OS, Siebel, Novell OES/Netware, HP Service Desk, Oracle, SQL, HTML, FrontPage, Crystal Reports, Microsoft Access WORK EXPERIENCE
Hewlett-Packard Company Marlborough, MA February 2008-June 2009 Account Manager Configured and generated quotes for servers, storage, and software for customers Managed and developed relationships, particularly at the C level of the organization Assisted customers with technical questions relative to their HP products and infrastructure Information Technology Organization Support Specialist January 2007-January 2008 On-site at Gillette/P & G, serve as the customers key technology advisors and managing the helpdesk Managed and developed relationships with customer and vendors Identified new opportunities for HPs goods and services, and make recommendations for IT solutions Provided network administration for multiple sites Conducted tape backup administration for servers Issued and administered Secure ID cards Responsible for asset and inventory control Account Manager November 2003-December 2007 Worked in both a direct and channel environment, responsible for hunting and developing accounts within a territory base
In a channel environment, followed up on renewals of service support contracts with Federal Government customers Generated quotes and processed purchase orders Developed opportunities and provided leads to outside sales partners Maintained and updated CRM
ORGANIZATIONS
Alpha Sigma Lambda National Honors Society Inducted Spring 2011