Developing Emergency Management in Post Conflict Nations

A National / IAEM Proposal for Development

September 2010

Notification of Proprietary Information or Business Confidential Information: This proposal includes data that will not be disclosed outside the Government and will not be duplicated, used, or disclosed, in whole or in part, for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of, or in connection with, the submission of these data, the Government will have the right to duplicate, use, or disclose these data to the extent provided in the resulting contract. This restriction does not limit the Governments right to use the information contained in these data if they are obtained from another source without restriction. All data contained within this proposal are subject to this restriction.

September 2010

EMERGENCY MANAGEMENT IN POST CONFLICT REGIONS

Public Safety as a Means to Achieve Development BACKGROUND
Public Safety is a critical aspect to development in post conflict environments. International and National Organizations have funded and administered development programs since the early 1990s in the Balkans region in order to foster a more stable environment. Achievements in organizational development at the state level have enhanced the response capabilities of individual nations and their respective agencies; however there has been a lack of comprehensive program development in emergency and disaster management to ensure an overall national capability to respond to incidents. Traditional development programs target single agencies in an effort to enhance one functional area of public safety; and funding or expertise is only directed through one organization to one domestic institution. Single event response is enhanced yet overall management of and response to complex situations remains fragile. There has yet been a single national program to provide integration of individual development programs into a comprehensive approach to enhancing national security and public safety at the individual state level. Examples of Singular Focus Development Programs: UNDP Disaster Risk Reduction Programs European Commission (EC) Regional Development Programs (Regional Exercises) OSCE and EULEX development of the Kosovo Police NATO Presence and Program Development in the Balkans 2008 OSCE funded International Association of Fire and Rescue Services (CTIF) study of the current state of the Kosovo Fire Service. (Ref: http://www.ctif.org/CTIF-Experts-In-Kosovo )

SUMMARY
The intention of this proposal is to outline a multi-year development program with a focus on enhancing the all hazards emergency management programs in individual nations in the Balkans. This program will enhance past and current singular development programs by facilitating government understanding in managing complex emergencies. Essential to the success of this program, and what distinguishes this from others, is the focus on partnership with each national government through a hybrid of assessments, training sessions, and consultations to achieve measurable and self-sustaining development and improvement in the existing emergency management structure. National development and integration will then assist national governments with understanding and participation in regional development programs.

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NATIONAL SECURITY AND INTERAGENCY COOPERATION

There are few development projects that require such a substantial interagency cooperation and development as emergency and disaster management programs. Through the focused application of expertise, education, and training in the development of interagency cooperation, partnership and national framework development, nations in the Balkans will have the opportunity to achieve standards of performance not yet seen in regional programs. Advancing the emergency management systems in a nation will not only address routine public safety concerns and enhance communication and interoperability, but will also ensure public safety and public confidence in the Government of Kosovo.

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Successful training and program development requires the adaptation of training to meet the specialized needs and requirements of the sponsoring nation. Rather than implement a training program and teach material not applicable to the local environment, this program will customize both courses and consultation to the development of emergency and disaster management programs and structures specific to each nation. Future development of the EM systems will be achieved through a multi-year and tiered training program targeting the executive and mid-level management of responsible agencies at the national level. Immediately following training, benchmarks will be established in order to provide realistic and measurable goals for the government to achieve, with consultation with a subject matter expert in the field. Each national agency will retain a reach back capability for assistance through the International Association of Emergency Managers (IAEM).

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Partnership for Success

Emergency and disaster management programs are a matter of national importance and this is evident through daily media coverage of both natural and technological hazards. Only through partnership with the National Government can development programs achieve measurable and long-term success. This program is specifically engineered to garner expressed support of the national government / agencies, and is based on both ambitions of the state and support of the international community. Through a unique partnership between the International Association of Emergency Managers and the US Federal Emergency Management Agency, this program will provide training locally for a significant cost savings. Proposed Partnerships National Governments (e.g. Government of Kosovo) National Emergency Management Agencies International Association of Emergency Managers US Federal Emergency Management Association US Embassy / US State Department United Nations Development Program Civil Contingencies Advisors Ltd Derbyshire Stronge Ltd. European Emergency Number Association (EENA) (Partnerships currently under negotiation)

Education. Training. Expertise. ResultsKeys to both National Security and Public Safety Programs.

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AIM
The aim of this project is to enhance national and societal security by using tangible and self-sustaining development through education, training, consultation, and action in comprehensive emergency management.

OBJECTIVES
1. To establish relationships between the National Government(s) and the Emergency Management community through the International Association of Emergency Managers 2. To enhance understanding of the all hazards approach to disaster and emergency management and to executive and mid-level public service / government personnel through an education and training program. 3. To provide self-sustainable solutions through the use of Train-the-Trainer programs for emergency management personnel. 4. To conduct FEMA based training courses in the Balkans through an agreement with FEMA Emergency Management Institute and the International Association of Emergency Managers. 5. To provide an assessment of the current emergency management structure in each nation and provide tangible milestones for sustainable development. 6. To provide subject matter expertise for development of complex emergency management systems as a follow on consultation after each training session. 7. To achieve an integrated emergency management system in Kosovo linking all agencies, the emergency services and development programs into one comprehensive plan. 8. To enhance national security of Nations in the Balkans through the advancement of education and professional proficiency in responding to natural and technological disasters to include emergency response to terrorism.

METHODOLOGY
Program Development and Implementation Steps: 1. Initial planning trip will be conducted to provide liaison with all interested partners and to generate better understanding of the program and development parameters. A clear understanding of roles and responsibilities will be generated.

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2. Establish a relationship between the respective National Government and the International Association of Emergency Managers Europa Council through the development of a National Chapter, with ambitions leading to a region. 3. A Memorandum of Partnership between respective national Ministry or Emergency Management Agency and IAEM. 4. A Memorandum of Recognition of the Principles of Emergency Management signed by the lead agency in National Government. 5. Fund and conduct a training needs analysis across the span of two to three weeks in the nation. Focus will be on previous training, established structures, legislation, and tours of facilities and regional operations offices. This would include the review of executive and mid-level management expectations and objectives, as well as other key agencies in the area. Interviews will be conducted to ensure sufficient engagement of Government and Public Officials to ensure adequate domestic interaction and input. 6. Generate a multi-year (3) program incorporating the achievements thus far of the Government, and recommendations for both training and development. Planning will be scheduled for a quarterly basis in order to conduct training which does not interfere with existing work schedules and provides time to implement identified benchmarks. The program will be developed in partnership of the national government and will integrate the national goals established by the lead agency. 7. Delivery of FEMA / IAEM based training to executive and mid-level management government and public safety officials in order to establish a base of knowledge. Follow on courses will advance the level of knowledge and expertise. Train-theTrainer development will be encompassed in the development program in order to build self-sustaining programs. 8. Consultation with subject matter experts from the EM field in which the National Government will establish benchmarks and goals for progression for societal security. Future training and development will be based on these benchmarks and a follow on assessment will be completed prior to the next session being conducted. The national government is responsible for the implementation of the benchmarks they have identified. 9. End of project review and measurement of objectives to quantify development efforts in the emergency management field and effectiveness of FEMA / IAEM based training in the Balkans. Extensions of the project may be granted based on the request of the nation.

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PARTNERS
National Government and Lead Emergency Management Agency Each government exercises their executive power in an effort to enhance public safety programs within the nation. The national government and lead agency responsible for the emergency and disaster management programs in the state will be partner(s) in the development of this program. The intent is to facilitate development of the national level program and provide the necessary assistance while also working within the parameters of each respective national framework and legal system. International Association of Emergency Managers (IAEM) The International Association of Emergency Managers (IAEM), which has 5,000+ members in 58 countries, is a non-profit educational organization dedicated to promoting the goals of saving lives and protecting property during emergencies and disasters. It has seven Councils globally and the Balkans is within the Europa Councils defined area. US Federal Emergency Management Agency (FEMA) FEMAs mission is to support US citizens and first responders to ensure that as a nation the USA work together to build, sustain, and improve its capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. It is also a world leader in the management and delivery of a national emergency management program. Its training packages are well suited to the development of programs in other countries and have been identified by the lead government agency or department for Emergency Management as meeting their needs. US Department of State / US Embassy The US Department of States mission is to advance freedom for the benefit of the American people and the international community by helping to build and sustain a more democratic, secure, and prosperous world composed of well-governed states that respond to the needs of their people, reduce widespread poverty, and act responsibly within the international system. Civil Contingencies Advisors Ltd A UK based company experienced in the delivery of emergency management programs and the training to support them. Past projects have included EU funded work, health sector top to bottom emergency management program design and implementation, the design and delivery of training in many countries at all levels of government and the private sector. Currently associated with the US Federal Emergency Management Agency and affiliated emergency management programs.

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United Nations Development Program (UNDP) UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in 166 countries, working with them on their own solutions to global and national development challenges. As they develop local capacity, they draw on the people of UNDP and our wide range of partners. World leaders have pledged to achieve the Millennium Development Goals, including the overarching goal of cutting poverty in half by 2015. UNDP's network links and coordinates global and national efforts to reach these Goals. Our focus is helping countries build and share solutions to the challenges of:

Democratic Governance Poverty Reduction Crisis Prevention and Recovery Environment and Energy HIV/AIDS

UNDP helps developing countries attract and use aid effectively. In all our activities, we encourage the protection of human rights and the empowerment of women. The annual Human Development Report, commissioned by UNDP, focuses the global debate on key development issues, providing new measurement tools, innovative analysis and often controversial policy proposals. The global Report's analytical framework and inclusive approach carry over into regional, national and local Human Development Reports, also supported by UNDP. In each country office, the UNDP Resident Representative normally also serves as the Resident Coordinator of development activities for the United Nations system as a whole. Through such coordination, UNDP seeks to ensure the most effective use of UN and international aid resources. World Health Organization (WHO) WHO is the directing and coordinating authority for health within the United Nations system. It is responsible for providing leadership on global health matters, shaping the health research agenda, setting norms and standards, articulating evidence-based policy options, providing technical support to countries and monitoring and assessing health trends. In the 21st century, health is a shared responsibility, involving equitable access to essential care and collective defense against transnational threats. As one example, in a joint WHO and Kosovo government effort, the WHO is reviewing and development the Emergency Medical Services in Kosovo and the outcome of their

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project will influence the development of the Emergency and Disaster Management program. Derbyshire Stronge, Ltd Derbyshire Stronge is a premier medical training and services company with an established performance record in development with extensive experience in the development of medical training programs for security forces. Derbyshire Stronge continues to be sponsored by the United Kingdom through bilateral training agreements from the United Kingdom. Under this project, Derbyshire Stronge would provide Medical Incident Management training and serve as consultants for development of Mass Casualty Incident Management protocols and exercise design and evaluation programs at the national level.

PROGRAM COMPONENTS
IAEM Chapters IAEM has in place a process for the development of new centers of activity within the association. In developing this type of representation in a nation, personnel involved in policy development and administration will have access to thousands of professionals in the EM field as a resource. Appoint a National Representative. National Representatives are volunteers who hold a position, or have a network of contacts, within their country's EM community. They are members who have agreed to represent IAEM in their country and recruit members with the objective of creating a viable number of members to form a new Region (75). All that is required of them is that they allow their details (name and e-mail) to be posted as a point of contact in their country for those interested in finding out about or joining IAEM. Each month they are asked to update the Council President with a report on activity and items of interest in their part of the world. Their activities to grow a truly international association of EM professionals will be supported by IAEM HQ and their Council Board. Establish a Chapter Once a defined geographical area has ten or more members that wish to form a Chapter they can petition their Council to have their formal body of members recognized as a Chapter. Chapters have elected officers and appropriate governance in place. Establish a Region The final stage of development for a new body of members within the association is to form a Region, for this 75 members are needed. Within IAEM Europa national regions is the ultimate target.

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With the support of the lead government department or agency it should be possible to quickly establish a Chapter in each nation. Memorandum of Partnership Whether a Chapter is created or not IAEM Europa is keen to form meaningful partnerships with national organizations engaged in emergency management. To initiate that process IAEM Europa would like to put in place a Memorandum of Partnership with the lead government department or agency. Memorandum of Recognition of the Principles of Emergency Management. As a foundation to the delivery of future training and the development of a comprehensive emergency management program in Balkans states we would like the lead government department or agency to consider the Principles of Emergency Management and sign a Memorandum of Recognition. In 2007, Dr. Wayne Blanchard of FEMAs Emergency Management Higher Education Project, at the direction of Dr. Cortez Lawrence, Superintendent of FEMAs Emergency Management Institute, convened a working group of emergency management practitioners and academics to consider principles of emergency management. This project was prompted by the realization that while numerous books, articles and papers referred to principles of emergency management, nowhere in the vast array of literature on the subject was there an agreed-upon definition of what these principles were. The group agreed on eight principles that will be used to guide the development of a doctrine of emergency management. The IAEM Board of Directors endorsed these principles upon their publication and many other organizations have since signed Memorandums of Recognition. Comprehensive Assessment and Needs Analysis A comprehensive assessment and needs analysis will be conducted in the initial stages of the project to identify key players and existing structures in each nation. The focus of the needs analysis is to determine the established levels of training and education, legislation and organizational development, exercise program development, and crisis management functions of the Government. This analysis will generate a comparison against more standardized programs and assist with future cost assessments. Information garnered from the interviews, audits, and analysis will feed into the generation of the multi-year development program. Generate Multi-Year Program The multi-year program will establish the framework for the development of the emergency management system. Within the framework will be proposed timeframes, courses, and consultancy visits, which will then generate the milestones for the

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Government to act upon. A program will be developed and proposed to the respective Ministry or responsible agency for approval. The plan will reflect the partnership with the Government and the respective levels of ambition. FEMA Based Training Having established a relationship with FEMA through the International Association of Emergency Managers (IAEM) program we would envisage on going training provision for emergency management structures through the provision of FEMA based IAEM training courses tailored to local needs. The following course list is to generate understanding of the types of courses and course content from the FEMA Emergency Management Institute. A final list of courses applicable to each nation will be generated after the needs analysis is conducted. Courses such as: Professional Development Series (PDS) The Professional Development Series includes seven Emergency Management Institute independent study courses that provide a well-rounded set of fundamentals for those in the emergency management profession. Many students build on this foundation to develop their careers. Students who complete all the courses will receive a PDS Certificate of Completion. The courses, in recommended order of completion, are: IS230.a Fundamentals of Emergency Management IS235 Emergency Planning IS242 Effective Communication IS241 Decision Making and Problem Solving IS240 Leadership and Influence IS244 Developing and Managing Volunteers IS139 Exercise Design Integrated Emergency Management (IEM) Courses Students gain a greater understanding of Emergency Operation Center (EOC) coordination and procedures through the classroom lectures and case study discussions, as well as small-group planning sessions and practical exercises. For the emergency exercise, each participant is assigned a role similar to his or her current jurisdiction position. The IEM Courses are designed to help individuals and communities identify potential deficiencies in emergency plans, staff knowledge, and EOC operations so that these weaknesses can be corrected prior to an actual emergency. Instructional methods used in the classroom are designed to challenge individuals and communities to examine emergency policies, plans, and procedures and to identify

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needed improvements. In this manner, corrective actions can be taken prior to major emergencies or catastrophic disasters. Emergency Management Institute Courses: Integrated Emergency Management E900 IEMC: All Hazards Preparation and Response E901 IEMC: All Hazards Recovery and Mitigation E905 IEMC: Hurricane Preparedness and Response E910 IEMC: Earthquake Preparedness and Response E915 IEMC: Homeland Security Preparedness and Response E920 IEMC: Hazardous Materials Preparedness and Response E930 IEMC: Community-Specific E945 State National Response Framework (NRF) IEMC E947 IEMC: Emergency Operations Center-Incident Management Team Interface Master Exercise Practitioner Program (MEPP) E132 Discussion-based Exercise Design and Evaluation E133 Operations-based Exercise Design and Evaluation E136 Operations-based Exercise Development Professional Development E388 Advanced Public Information Officer Master Trainer Program E601 Management and Supervision of Training E602 Performance & Needs Assessment E603 Instructional Design E604 Course Development E605 Instructional Delivery E606 Evaluation of Training E607 Master Trainer Practicum E608 Alternate Delivery Methods E609 Master Trainer Practicum Workshop Mitigation Branch E155 Building Design for Homeland Security E170 HAZUS Multi-Hazards for Hurricanes E172 HAZUS Multi-Hazards for Flood E174 HAZUS-Multi-Hazard for Earthquake E179 Application of HAZUS-MH for Disaster Operations E190 Intro to ArcGIS for Emergency Managers E194 Advanced Floodplain Management Concepts E273 Managing Floodplain Development through the National Flood Insurance Program

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E276 Benefit-Cost Analysis: Entry-Level Training E278 National Flood Insurance Plan/Community Rating System E279 Retrofitting Flood-Prone Residential Buildings E296 HAZUS Multi-Hazard/DMA 2000 Risk Assessment E313 Basic HAZUS Multi-Hazards E317 Comprehensive Data Management for HAZUS Multi-Hazards E344 Mitigation Planning for Tribal Officials E361 Multi-Hazard Emergency Planning for Schools (formerly E362 Multi-Hazard Emergency Planning for Schools Train-the-Trainer) E386 Residential Coastal Construction E436 Earthquakes: A Teachers Package for K-6 E439 Seismic Sleuths: A Teacher's Package on Earthquakes for Grades 7-12

Readiness E340 Radiological Emergency Preparedness Planning Course E407 Homeland Security Planning for Local Governments (TTT) E449 Incident Command System Curricula TTT E580 Emergency Management Framework for Tribal Governments E581 Emergency Management Operations for Tribal Governments Disaster Operations and Recovery E202 Debris Management E208 State Coordinating Officer E210 Recovery from Disaster: The Local Government Role E430 EMAC TTT Consultation Consultation and the use of subject matter experts to follow up the training and development program distinguishes this program from singular development models. Experts from the EM field will follow up with the national government and facilitate both tangible and self-sustainable changes in the national model of disaster management. The respective Government, in partnership with this program, will use the consultancy model to develop and outline activities to be completed prior to the next period of training and development. End of Project Review The end of project review will quantify the cost benefit of this program. A final evaluation will be conducted to measure the pre and post models of emergency management and quantify the levels of training, to include self-sustaining training capability. Final project reports will be generated in partnership with the national government and key actors to ensure all parties and opinions are reflected.

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NEXT STEPS
Engage and commit to a complete and detailed Program Brief with timescale and cost analysis. This includes the funding of a two-week evaluation trip to the region to better understand regional and intergovernmental relationships and provide initial briefings to responsible entities of the national government. Secure funding through partnership with the national government and possibly through external sources i.e. the US Embassy. Acceptance of Program Brief by the client (Kosovo Government) and its issuance as the Program Initiation Document (PID).

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In Partnership

Kyle King MA SEM Fire Protection and Emergency Management kyle.king@me.com US +1 214 473 4984 Germany +49 308 310 8938 www.linkedin.com/in/kylekingchsiv

Arthur Rabjohn CEM FEPS MBCI Emerg.Mgt., Resilience and Security arthur@ccaconsultants.eu UK +44 7834 065930 UK +44 2392 553374 http://uk.linkedin.com/in/arthurrabjohn

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