Common Problems and Solutions

By Blarehead Xtreamvpn

1. Server Error (command failed) - hindi na run as admin - windows 7 and vista OS. Soln: Exit Xtream VPN > Right click Xtream VPN desktop icon > Run as administrator or Right click Xtream VPN desktop Icon >> Properties >> Compatibility >> Check - Always Run as Administrator then double click Xtream VPN 2. Auth incorrect - invalid/ non existent account/wrong username password combination/ expired account, bandwidth limit exceeded - PH server/ stacked accounts - connect to UK1 server . Soln: Make sure you type the correct username and password (case sensitive). Contact your reseller to check your account, renew your account or register a new account. 3. Restarting (@ 1st connection attempt) - the connection is dropped. it will give restarting error once connected. Soln: Reconnect your dashboard and connect to Xtream VPN again. Optional: Close any apps that requires internet connection at startup like torrent and IM softwares. 3.a Always Restarting (inactivity timeout) - your isp/network is unreacheable or unstable. Soln: Check your network connectivity. Most of this problem is ISP related. 4. Connection Process Halted (up to UDPV4 link remote only) down ang server or the firewall is blocking the connection. Soln: Add to Exclusion or disable Windows Firewall. Meron ding Antivirus wares na may built in firewall you need to disable them if may issue sa VPN. Major Incompatibility found in ESET Smart Security. Eset Users: go to Advance Setup (press F5) Disable Web Access Protection and HTTP/s Scanning.optional: Disabling the Sytem Integration of Firewall will result to better perfomarnce. 5. Certificate not yet valid - time at date of the device is not set correctly. Soln: Set the correct value of sytem date. 6. Address Already in Use - tap adapter or listening port is not available Soln: disable/enable your tap adapter under devices in network and sharing. If your using ICS please disable ICS prior to connecting. If the problem persist change the Listening Port value

7. Connected but can't browse - Routing problem. Soln: If your using tcp, reconnect the vpn once connected. Other solution is to run it as admin and disable antivirus firewall and Windows firewall. 8. Can't connect to Garena and other Online Games Soln: Roll back your TAP Driver to version 9.0.0.7 . Make sure you have the September 23 update. Go to Xtream VPN >> Settings >> Tap Driver >> Remove >> Add 9. Program Failed to Start Soln: Make sure you have MS .NET Framework 2.0 installed. Windows Vista and 7 has built in .net 3.5 so it will run without any problem. note: Microsoft .NET framework 4 is a Standalone. it doesnt include version 3.5 and below