Mary Fernando

Phone: 0405823376 Email: mary.tecwriter@ymail.com

Career Objective
To contribute my knowledge in the area of Technical Writing by developing high quality end user documents. This can be done effectively, by utilizing my knowledge and skills, and the willingness to gain more with a company, which offers me a positive atmosphere to learn new technologies.

Profile
About 4 years of experience as a Technical Writer in developing user friendly manuals and creation of online help pages. The job involves understanding the client requirements to perform a systematic document, exploring the functionality of the product. Developing the user-friendly online help and product manual, fixing the documentation defects, ensuring the job delivery with quality and timeliness are the key factors of documentation process handled in the prior companies. I am a quick learner and creative thinker with the ability to adapt to challenges. Good communication skills, both written and verbal, with the ability to clearly express the concepts and ideas.

Computer Proficiency
Design Tools OS Authoring Languages and Tools IrfanView, Snippy, Microsoft Visio, Microsoft PowerPoint, Adobe Photoshop and Adobe Indesign. WINDOWS 95/98/2000, XP, Unix, and DOS. Adobe Frame Maker 7.0, Microsoft Office and RoboHelp.

Professional Experience

Worked in Powerflow Engineers Responsible for content and usability in Powerflow Engineers and managed a small team which includes task like to: o Develop (with another writer) online Help documentation for ongoing use, using RoboHelp. o Contributed in monitoring assignments and advising directions My work involved in: o Reviewing documents for quality and standards approaches o Document Management o Developing documentation templates to be used by all HRMS training staff to develop user guides and training materials. o Interviewing the resources o Schedule work and monitor it

Technical Writer Dec 2009 Jun 2010

Worked in Virtusa Pvt. Ltd My work was to completely rebuild, restructure the entire technical writing standards and guidelines, so that all the documents can be drafted following the updated guidelines and standards. Recommendations I made that were accepted by the Virtusa itself included:

Technical Writer Specialist Sep 2007 Dec 2009

Completely modified and produced fresh guidelines including font style, size and template which also include writing style, usage of words and sentence structure. Inserted the terminologies, TOC and TOF for documents which fall on a number of pages.

My work involved in: o Authoring technical publications, including documentation style guide, architecture documents, data flows, user manuals, administrator manuals, support/ troubleshooting guide, operations manuals. o Validating documentation against the product(s). o Conducting peer reviews throughout the publication lifecycle. o Following the relevant company/project review and approval processes o Complying with legislation and company policies, processes and instructions, including those relating to non-discrimination, safety and duty of care and the quality management system. o Complete research has been done before drafting the main document. o Contributing to technical writing quality management processes.

Worked in Infosys Technologies Ltd for Coromandal Infotech (formerly known as IC Infotech) I was involved in restructuring the guidelines. Initially, the scope of the project was to convert the existing documents to the modified or restructured information following the guidelines. I worked for their own product called Finacle Solution CRM/EBanking, Core for the client URALZIP (Russia). The work involved in: o Creation of master templates from which all kinds of documents were drafted User Manuals/Guides Operational Guides Product Manuals Online help o Creation of guidelines from which all the documents needs to be amended. o Reproducing all of the diagrams and figures that were corrupt or unstable. o Recreating all tables to ensure no corruption from previous versions was transferred. o Using predetermined styles throughout the documents to ensure consistency or standardisation of the existing documents. o Participated in workshops o Investigating past amendments to the current and previous documents to ensure they were updated correctly, when discrepancies were found. o Creating and maintaining an Amendments Log detailing every change that was made during this project. o Strong time management skills by delivering quality work and ability to prioritize o Taken care of UI conventions for all Finacle CRM/E-Banking/Core Solutions. o Completely took control of all the modules (approx 25 modules for each solution) in all forms with thorough interaction with the clients and development team. o Created a document mentioning the defects in the application which helped the testers and developers to rectify it. It was done in excel sheet where the progress of work will be monitored by us. o Involved in the creation of data dictionary. Being the CMM level 5 company Infosys had several clients, where it used Finacle solution for its clients with banking domain. So I had a chance for working completely in banking domain which gave a solid exposure and experience while moving

Technical Communicator Sep 2006 - Aug 2007

forward to other domain work creation.

Accomplishment

Worked in a BPO, Chennai from May 2005 till June 2006 Worked as a trainee in an airline ticketing agency, Tanya Travels Pvt. Ltd., Chennai from May 2004 till June 2004

Worked as a single technical writer for one whole business unit at Virtusa Pvt. Ltd., handled several projects and multitasking Received a Pat on the Back award for the outstanding contribution as Virtusa Business Communications trainer

Education
MBA (Communication Management) Certificate Course in Technical Writing Bachelor of English Literature School till Higher secondary Indian School of Business Management & Administration SA International Ltd., Chennai 2006 in association with Simon Fraser University, Vancouver, Canada. Stella Maris Autonomous College, Chennai, 2005. St. Aloysius A. I. Hr. Sec. School, Chennai, 2002.

Additional Information
1. Attended various Executive and Behavioral Training programs like, Interpersonal and behavioural skills Self-management techniques Business presentation skills 2. As a keen Athlete and sports person, participated in various sports meets in schools. Won several places in various events like: Placed 1st and 2nd and 3rd in 100mts, 200mts, and high jump events Have participated in State level Yoga competition Have placed 2nd in National level Karate competition

Personal Details
Languages Known: Hobbies: Contact Address: English (fluent), French (basic) Write articles for websites, reply to technical writing blogs. 76 Dryden Street, Yokine, Perth 6060.