Nestlé European Information Technology Operations Center (ITOC) S.A.

SNOASIS Installation (Market) Process

Author : Steve Rosa
Authoriser : Fabian Geurts

Creation Date : 20-Oct-2004

Save Date : 23-Aug-2005
Print Date : dd-Aug-yyyy

Synopsis : This document describes the full process for the installation of a SNOASIS
server. The document focuses on installation of servers in the Markets.

Revision History
Revision Revision Summary of Changes Changed by
Number Date (Acronym)
1.0 20/10/04 First release SRO
1.1 23/08/05 Updated process flow SRO

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Table Of Contents

1. Introduction....................................................................... .........................3

2. Process flow............................................................................... ................4

3. Step 1: Discussion with the market..........................................................5

4. Step 2: Oasis 2226 level-1 installation.....................................................5

5. Step 3: Market opens a RM ticket.............................................................5

6. Step 4: Oasis 2226 level-2 installation.....................................................6

7. Step 5: SNOASIS layer installation...........................................................6

8. Step 6: Integration of the server into the farm........................................6

9. Step 7: Application installation.................................................................6

10. Step 8: Group creation and application publication.............................6

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1.Introduction
The full process for the installation of a SNOASIS server has never been crystal clear throughout
the impacted implementation teams: ITOC technical / project management teams and market
requestors.
Therefore, we decided to streamline the process and put it on paper so that all impacted people
are informed about the full process and the roles of each participant.
The goal of this document is to clarify the process and provide some guidelines.

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2.Process flow
SNOASIS/Citrix Installation
23 August 2005 - Steve Rosa - v1.2
Step 1

Discussion
Platform Services
with the
Citrix Specialists
market

Step 2

Oasis 2226
level-1
installation

Step 3 Market

Market opens
a RM ticket to
W2K
Deployment
Team

Step 4
Oasis 2226
level-2
installation

Platform Services
W2K Deployment Team

Step 5 SNOASIS
Layer
installation

Integration of
Platform Services
the server
Citrix Specialists
Step 6 into the farm

Application
Market
installation

Step 7

Group
Creation and Platform Services
Application Citrix Specialists
Publication

Step 8

Page 1

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3.Step 1: Discussion with the market

In the SNOASIS architecture, it is of utmost importance that ITOC (as Service Provider) and the
Market (as customer) are thoroughly discussing the solution before starting its implementation.
These discussions should include at least the following items:
• Is this installation part of a migration project from the legacy environment? If yes, chances
are that there already exists a Citrix farm in the legacy environment of the Market. Then,
this legacy farm should be inventoried:
o Which version of Metaframe is running?
o Is the host OS Windows 2000?
o How many servers are currently hosting the application?
The ideal situation is when you have to migrate an existing server running Metaframe 1.0
XP on top of Windows 2000, because this guarantees that the application is compatible.
So, no major issues are to be expected during the migration.
• Is the application certified by the vendor for MetaFrame usage?
• How many licenses are needed? As the server will host market application(s), the user
licenses have to be bought and provided by the Markets. ITOC will add these licenses in
the farm pool and will act proactively to make sure that the market never runs out of its own
licenses. Remember that licenses are for concurrent users, so the number of users
accessing the application concurrently is to be calculated/forecasted.
• In the site where the server will reside, there should be two dedicated shares 1 for
SNOASIS:
o One share will hold the TS profiles of the users (not big).
o One share will hold the SNOASIS build sources (approx 4 GB).
• Planning: the overall installation plan should be looked at to make sure that impacted
resources are available when the implementation is due to take place.
• Any other item related with the SNOASIS framework.
As you can see in the chart, these discussions will be held between the Market and the Citrix
Specialists of the Platform Services department.

4.Step 2: Oasis 2226 level-1 installation

Once the discussion has taken place, it is time for the actual installation of the server. As for any
other server, the Market does the installation of Oasis level 1.
This is documented in the following procedure: Oasis2-2226 First Level Installation.

5.Step 3: Market opens a RM ticket

Once the level-1 part of Oasis is installed on the server, the Market opens a RM ticket for the
attention of Deployment team (EUR_W2K_Deployment), explicitly requesting the server to be
joined to nestle.com and the installation of the SNOASIS layer.

1
These shares may reside on any Oasis file server.

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6.Step 4: Oasis 2226 level-2 installation

This step is the actual addition of the server to the nestle.com domain, along with the additional
tasks like backup set-up, …. This is a well-known procedure that is carried out by the Deployment
team.

7.Step 5: SNOASIS layer installation

This is the installation of Citrix MetaFrame XP and the Gold/Gold+ layers.
The Deployment team performs this step by following this procedure:
M_04_SNOASIS Installation Guide.doc.
Once the SNOASIS layer has been installed on the server, the Deployment team assigns the RM
ticket to the Citrix Specialists of Platform Services.

8.Step 6: Integration of the server into the farm

The server is then integrated into the Citrix farm and appropriate settings (like zoning, data
collector, load evaluator, …) are configured. The Citrix Specialists of Platform Services department
perform this task. When this step is completed, the server is considered as SNOASIS server and is
signed off.

9.Step 7: Application installation

The Market has to be aware that they bear the responsibility of the application on the server, during
its full lifecycle: test, validation, installation, release management, re-installation.
It is clear that in case a server has to be rebuilt from scratch, ITOC will only take care of the Oasis
and SNOASIS layers. Then it’s the Market’s responsibility to install the application again.
Therefore we highly insist that Markets document the procedure to install the application.
Once the Market has finished to install the application(s), it opens a RM ticket to the Technical
team in ITOC for the publication of the application in the Citrix farm.

10.Step 8: Group creation and application publication

As publishing application is done via group membership, the corresponding Active Directory groups
are created. Standard Globe naming conventions are applied:
CC: CTX ApplicationName
Later this group will contain all users allowed to start the application from the SNOASIS server.
Once the AD group(s) has been created, the application can be published in the Citrix farm.
When finished, the Market is informed that the applications have been published and, if applicable,
that the groups have been created. At that time, the RM ticket can be resolved.
Note that there exists a template “Request for Citrix application publishing.dot” to fill and attach to
the RM ticket to make sure that all the information needed for the publication is provided.

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