Maurice Fuller

(425) 766-3196 mauricej.fuller@yahoo.com

SUMMARY
IT Systems Management Over eleven years experience directing all IT systems, applications management and support services for a $100M division serving hundreds of users Infrastructure and Data Center Experienced at managing data center operations at >99.9% availability Applications Management Directed a high performance team that developed dozens of mission critical custom applications and integrations across the entire SDLC using Agile methods Program and Project Management Extensive experience leading complex projects, cross-functional teams and programs IT Support Services Managed team that delivered high quality IT support services to hundreds of users Solutions Design Experienced at architecting service, staffing, infrastructure, and application solutions Pre-Sales Support, Proposals and RFP Responses Successful track record of leading teams to win multimillion dollar service contracts resulting in significant revenue streams Marketing Skilled at managing marketing programs and producing a wide range of marcom materials Recruiting Leadership Thirteen years experience in IT recruiting management, operations, marketing, sourcing ATS, middle and back office systems

AREAS OF EXPERTISE
IT Systems Management Program and Project Management Infrastructure Design and Implementation IT Security and Governance Rapid Application Development Technical Architecture and Integration OPEX and CAPEX Budget Management Proposal Management and RFP Responses Customer and C-level Presentations Solutions Design Operational and Strategic Planning Systems Security/Disaster Recovery Desktop and Server Infrastructure Help Desk Management Business and Systems Analysis Team Leadership Software Quality Assurance Marketing Recruiting Leadership Training and Development Continuous Improvement Risk Management Change Management Processes and Procedures Asset Management Data Center Management Software Usability Pre-Sales Support Facilities Management Vendor/Contract Management

EXPERIENCE
CompuCom

3/98-9/11

Executive Director of Operations (2007-2011) Sr. Director of Operations (2004-2007) Director of Operations (2001-2004) Strategic Recruiting Manager (1998-2001)

Led multiple functional areas including all IT systems and applications, IT services, front/middle/back systems operations, proposals/RFP responses, marketing communications, solutions design, facilities, and training. Managed up to fifteen associates. Key member of the leadership team that rapidly grew an independent staffing and project consulting operating division five-fold to over 1,500 IT consultants. The division served a core set of Fortune 500 accounts including Microsoft, Intel, and Boeing.

IT Systems Management, Applications Management, and IT Services Delivery Responsible for all IT systems and applications for this $100M+ division supporting hundreds of users Directed team of application developers, network engineers, PMs, and business/system analysts Managed team that delivered high quality IT support/help desk services to hundreds of users Responsible for developing and managing the OPEX, and CAPEX budgets Directed data center operations with 30+ servers including Exchange, SharePoint, SQL Server, OCS, IIS, Nortel VoIP PBX and Oracle along with many commercial and custom applications Drove numerous initiatives to increase data center availability to >99.9% while lowering operational risks Lead architect for a complex cloud-based service delivery system produced financial payback analysis and obtained CAPEX approval from the finance committee for this initiative Directed deployment of commercial/custom SaaS applications into a public/private cloud Led the architecture, UI design and development of a complex .NET-based Applicant Tracking System with proprietary technologies Led deployment of numerous commercial on-premise applications Drove dozens of integrations between front, middle and back office systems, and cloud applications Responsible for managing over 1,000 computing and facilities assets Streamlined time and expenses systems to produce invoices and payroll for T&M and project engagements Developed numerous training programs to introduce new technologies and processes to end users Designed numerous forms, management reports, dashboards, analytical tools, and KPI/KFIs Designed and maintained decision modeling tools used by recruiters and account managers to establish pay/bill rates for consulting assignments based on gross margin calculations Sped up the on-boarding process by 50% while cutting onboarding OPEX by 25% through custom applications, SaaS technologies, and integrations with the ATS and PeopleSoft Developed proprietary tools and processes to streamline the management of field consultants Managed vendor relationships, performance, and contracts Pre-Sales Support, Solutions Design, Proposals, and Marketing Communications Responsible for all marketing programs, marcom materials, proposals and RFP responses for the division Lead solutions director and proposal writer on more than sixty multi-million dollar RFP responses and proposals with a 40% win rate resulting in significant recurring revenues Led all phases of the proposal process including capture, qualification, win plan, bid strategy, pricing, budgets, schedules, reviews, submittal, and oral presentation preparation Produced dozens of customer facing slicks, power point decks, and white papers Developed unique service offering enhancements that were key to winning new business Recruiting Operations Led process improvement programs using Lean and Six Sigma methods enabling a large team to quickly source and place, as well as efficiently manage IT consultants Drove ongoing training programs for recruiters covering recruiting tools, channels, and methods Managed and optimized a $500K annual recruitment advertising budget Maintained close relationships with a wide range of suppliers to the recruiting and staffing industry General Operations Managed a 33,000 office facility and the office management team Led two major tenant improvement programs totaling over $750K in renovations Greatly improved the new employee orientation and getting started experience

Staffing/Account Manager, SDC Computer Services

Recruited and managed up to sixty-five IT consultants on contract assignments

5/95-2/98

Fuller & Associates

Sales and marketing consultant to several startup technology companies

1993-1995

President and co-founder, Synaptix, Inc.

Co-founded a boutique Windows programmer training and consulting firm serving large accounts including HP, Microsoft, and IBM Led sales, marketing and operations and grew firm to a million dollar revenue run rate

1989-1993

Project Manager, Microsoft

Engaged with IBM teams world-wide to manage scope and delivery for OS/2 1.2

1988-1989

Marketing Specialist, Fluke Corporation

Managed marketing and applications engineering programs for Fluke products

1986-1988

Design Engineer, Fluke Corporation

Designed logic boards for touch screen terminals. Awarded US patent #4,929,935

1983-1986

TECHNICAL EXPERTISE
Applications: CRM, Applicant Tracking Systems (ATS), ERP, Vendor Management Systems (VMS), time and expense capture, employee on-boarding, invoicing, decision modeling systems, management reporting, field consultant management, SharePoint, MS Office, Visio, MS Project, help desk, asset tracking, resume parsing, and search Infrastructure: Active Directory (AD), Windows Server, IIS, MS Exchange, MS Office Communications Server (OCS), MS Data Protection Manager (DPM), HP Insight Manager, Symantec Backup Exec, Symantec MessageLabs, Symantec Antivirus, HyperV, and VMware Hardware: HP 3XX and 5XX servers, IBM blade servers, Cisco firewalls/routers/switches and WAPs, CheckPoint/Nokia firewalls, Nortel PBX and VoIP, F5 VPN, and APC UPS Cloud Computing: Azure, SaaS, PaaS, and IaaS Application Development: Visual Studio, .NET, ASP.NET, Linq, Silverlight, LightSwitch, C#, VB, Visual Source Safe, Talerik, MS Access, SharePoint, dtSearch, WCC Elise, Burning Glass, Adobe eForms, and Crystal Reports Databases: SQL Server and Oracle Methodologies: Agile, SCRUM, SDLC, ITIL, Six Sigma, Lean, and Test-Driven Development

EDUCATION
MBA, New York Institute of Technology, 2007, graduated with distinction MSEE Computer Engineering, 1986, University of Washington CISSP training, Logical Security, 2007

AWARDS
2011 CompuCom Excellence Award for playing a lead role in winning a $45M contract with Microsoft