EXPRESSCARD 1000 INSTANT-ISSUE CARD PERSONALIZATION SYSTEM USER INSTALLATION AND OPERATION MANUAL

FEBRUARY 2008 Manual Part Number: 99875351-3

REGISTERED TO ISO 9001:2000

20725 South Annalee Avenue Carson, CA 90746 Phone: (310) 631-8602 FAX: (310) 631-3956 Technical Support: (651) 415-6800 www.magtek.com

Copyright 2007 - 2008 MagTek, Inc.

Printed in the United States of America

Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc. MagTek is a registered trademark of MagTek, Inc. ExpressCard 1000 is a trademark of MagTek, Inc. MagnePrint is a trademark of MagTek, Inc. Windows is a registered trademark of Microsoft Corporation. All other system names and product names are the property of their respective owners.

REVISIONS Rev Number 1.01 2.01 3.01 Date 30 July 2007 03 January 2008 29 February 2008

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LIMITED WARRANTY
MagTek warrants that the products sold to Reseller pursuant to this Agreement will perform in accordance with MagTeks published specifications. This warranty shall be provided only for a period of ninety days from the date of the shipment of the product from MagTek (the Warranty Period). This warranty shall apply only to the original purchaser unless the buyer is authorized by MagTek to resell the products, in which event; this warranty shall apply only to the first repurchase. During the Warranty Period, should this product fail to conform to MagTeks specifications, MagTek will, at its option, repair or replace this product at no additional charge except as set forth below. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become the property of MagTek. This limited warranty does not include service to repair damage to the product resulting from accident, disaster, unreasonable use, misuse, abuse, customers negligence, Resellers negligence, or non-MagTek modification of the product. MagTek reserves the right to examine the alleged defective goods to determine whether the warranty is applicable. Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty for goods resold in other than MagTeks original packages, and for goods modified, altered, or treated by customers. Service may be obtained by delivering the product during the warranty period to MagTek (20801 S. Annalee Ave., Carson, CA 90746). If this product is delivered by mail or by an equivalent shipping carrier, the customer agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to the warranty service location and to use the original shipping container or equivalent. MagTek will return the product, prepaid, via a three (3) day shipping service. A Return Material Authorization (RMA) number must accompany all returns. MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND MAGTEK DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EACH PURCHASER UNDERSTANDS THAT THE MAGTEK PRODUCT IS OFFERED AS IS. IF THIS PRODUCT DOES NOT CONFORM TO MAGTEKS SPECIFICATIONS, THE SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. MAGTEKS LIABILITY, IF ANY, TO RESELLER OR TO RESELLERS CUSTOMERS, SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO MAGTEK BY RESELLER UNDER THIS AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO THE RESELLER OR THE RESELLERS CUSTOMER FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF MAGTEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

LIMITATION ON LIABILITY
EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEKS LIMITED WARRANTY, MAGTEKS LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF THE PRODUCTS. MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCTS, EXPRESSED OR IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY KIND WITH RESPECT TO THE PRODUCTS, INCLUDING ANY NEGLIGENCE ON ITS PART, TO THE CONTRACT PRICE FOR THE GOODS. MAGTEKS SOLE LIABILITY AND BUYERS EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION AND IN THE SECTION RELATING TO MAGTEKS LIMITED WARRANTY.

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FCC WARNING STATEMENT This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. FCC COMPLIANCE STATEMENT This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1) this device may not cause harmful interference. And (2) this device must accept any interference received, including interference that may cause undesired operation. CANADIAN DOC STATEMENT This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le prsent appareil numrique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de las classe B prescrites dans le Rglement sur le brouillage radiolectrique dict par les ministre des Communications du Canada. CE STANDARDS Testing for compliance to CE and FCC requirements was performed by an independent laboratory. The unit under test was found compliant to Class B. US/CANADA This product is listed per Underwriter Laboratories and 60950-1, and CSA C22.2 No. 60950-1-03.

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SAFETY
In order to insure that it maintains the safety integrity that was designed into the product and for which it has been evaluated by the Safety Certification Agencies, compliance with all Installation Instructions and Safety Requirements is essential.

SAFETY REQUIREMENTS

Caution: Never do any of the following:

Use a ground adapter plug to connect equipment to a power source receptacle that lacks a ground connection terminal. Attempt any maintenance function that is not specifically described in this Manual or any other MagTek ExpressCard 1000 Manual. Remove any of the covers or guards that are fastened with screws. There are not operator-serviceable areas within these covers. Override or cheat electrical or mechanical interlock devices. Use supplies or cleaning materials for other than their intended purposes. Operate the equipment if unusual noises or odors are noticed.

Consider the following before operating the ExpressCard 1000:

Connect equipment to a properly grounded power source receptacle. If in doubt, have the receptacle checked by a qualified electrician. Improper connection of the equipment grounding conductor can result in risk of electrical shock. Locate equipment on a solid support surface with adequate strength for the weight of the machine. Be careful in moving or relocating the equipment. Use the proper lifting techniques. Use materials and supplies specifically designed for MagTek equipment. Use of unsuitable materials may result in poor performance and can possibly create a hazardous situation.

TABLE OF CONTENTS
1 INTRODUCTION .................................................................................................................................. 1 1.1 COMPONENT IDENTIFICATION ................................................................................................. 2 2 UNPACKING ........................................................................................................................................ 5 2.1 ACCESSORY ITEMS .................................................................................................................... 5 3 INSTALLATION ................................................................................................................................... 5 3.1 CONNECTING POWER CABLE................................................................................................... 5 3.2 CONNECTING DATA CABLE....................................................................................................... 6 3.3 LOADING RIBBON ....................................................................................................................... 6 3.4 LOADING CARDS ...................................................................................................................... 11 3.5 STARTUP.................................................................................................................................... 14 3.6 NETWORK CONFIGURATION................................................................................................... 15 3.7 ACTIVATION ............................................................................................................................... 18 4 MACHINE OPERATION .................................................................................................................... 20 4.1 CALIBRATION ............................................................................................................................ 20 4.2 PRINTING A TEST CARD .......................................................................................................... 24 4.3 SECURITY .................................................................................................................................. 25 4.4 CHANGING DEFAULT PASSWORD ......................................................................................... 26 5 MAINTENANCE ................................................................................................................................. 27 5.1 PRINT HEAD............................................................................................................................... 27 5.2 CLEANING THE PLATEN AND CARD FEED ROLLER............................................................. 27 6 TROUBLESHOOTING ....................................................................................................................... 29 6.1 DIAGNOSTICS............................................................................................................................ 29 6.2 TECHNICAL SUPPORT ............................................................................................................. 29 APPENDIX A .............................................................................................................................................. 30 A.1 SUPPLIES ........................................................................................................................................ 30 A.2 TECHNICAL SPECIFICATIONS ...................................................................................................... 31

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Introduction

The ExpressCard 1000 (EC1000) is a desktop card production/personalization system that can fully personalize any CR80 sized Credit/Debit/ATM/Gift cards. Allowing financial institutions the capability, speed and convenience of instant-issuance financial cards at all branch locations. When integrated with Magtek IntelliCat or MCAPS 3000 instant card issuance software suits, cardholders can also be provided with the convenience and security of consumer-selected PIN capabilities. All of the security privileges, transaction logs, card inventory, and cardholder databases can be monitored and controlled from a central location.

The EC1000 is also equipped with a MagnePrint Reference Capture module that allows each cards unique MagnePrint signature to be captured and registered as it is issued to the legitimate cardholder. This registered MagnePrint value can then be used to protect legitimate cardholders by validating that the authentic card is being used at ATM, Teller Window, Home Banking, or POS locations versus a counterfeit copy manufactured by criminals.

1.1

COMPONENT IDENTIFICATION

Figure 1.1

Figure 1.2

Figure 1.3 (top) & Figure 1.4 (bottom)

Figure 1.5

1. LCD Touch Screen 2. Card Eject Bin 3. Reset button (small pin hole) 4. Model and Serial Number 5. Windows Product Key 6. Product Identification Label 7. Secure anchor point 8. Main power switch and plug 9. Ethernet Data port 10. MSR Rail 11. Top Cover Cylindrical Lock 12. Card Access door 13. Exception Feed Slot 14. Reject Card Bin

15. Card Hopper One 16. Card Hopper Two 17. Card weight 18. XY Transport 19. Printer 20. Card Hoppers 21. Reject Card Bin 22. Card Exit Transport 23. Embosser

UNPACKING

When removing the EC1000 from its shipping container inspect the unit for any possible shipping damage if damage is present contact you sales representative. Note: before you power up the EC1000 open the top cover and remove the shipping restraints on the XY assembly (yellow beaded ties). 2.1 ACCESSORY ITEMS

The following items should be included in your EC1000 box: 2 Keys for the top cover 50 additional white blank cards (p\n:96500055) 1 printed sample card Stylus for monitor AC power cord (p\n:71100001) Crossover network cable (p\n:22350303) Cleaning card (p\n: 96700020) 2 Card weights (p\n: 84400036)

If any of the listed items are missing contact your sales representative to obtain the missing parts.

INSTALLATION
Make sure the EC100 is placed on a flat level surface (capable of supporting 85lbs.) before you begin connecting any of the cables. If the surface is not flat and level the machine will not function properly.

3.1

CONNECTING POWER CABLE Attach the included power cable to the EC1000s plug (shown below) and connect the other end into a properly grounded wall power socket.

Figure 3.1

3.2

CONNECTING DATA CABLE

Before connecting the Ethernet data cable to the EC1000, you must first determine if the system will be a standalone unit (meaning it will be connected to a single computer) or connected to the local area network. If the EC1000 will be a standalone unit, use the provided crossover cable to connect the computers Network Interface Card (NIC) to the EC1000s data port (shown below).

Figure 3.2

However, if the EC1000 will be connected to the local network plug a standard Ethernet patch cable will need to be used instead of the cross over cable. Note: Although the crossover cables and Ethernet cables look alike they are wired differently which means using the wrong cable will prevent a data connection.

3.3

LOADING RIBBON

Follow these steps to load ribbon into the Printer: 1) Remove the ribbon and cleaning roller from its packaging. Do not touch the colored portion of the ribbon. Oil or dirt from the hands can impair print quality.

Figure 3.3

2) The supply end of the ribbon is the side with the fresh, unused ribbon. Used ribbon will be taken-up at the other end. Note the gray cores must be present on the supplied ribbon side in order for the Printer to print properly.

Figure 3.4

3) Open the Top Cover of the EC1000 by inserting and turning the key. Gently grasping the top handles of the Cover and lifting upward. The Cover will lift up and fold in half exposing the printer beneath. (A user password will also be needed to open electronic locks on the cover, refer to section 4.3 for the unlocking procedure)

Figure 3.5

4) Open the Print head assembly by gently pulling up on the assemblys release tab and lifting upward. This will allow the assembly to swing completely open.

Figure 3.6

Figure 3.7

5) Place the supply end of the ribbon in between the green and gray ribbon drive hubs located on the right-hand side of the printers interior (match the green ring of the ribbon to the green ring of the drive hub). Make certain that the ribbon is fed from underneath the ribbon roll. Hint: The ribbon drive hub is on the right side of the printer, as you are looking into the EC1000 from the front side. Use the end of the ribbon supply core to push in this ribbon drive hub when inserting the ribbon. Place the take-up end of the ribbon roll in between the two gray ribbon drive hubs located on the left-hand side of the printers interior. Load the ribbon take-up end just as you loaded the ribbon supply end.

Figure 3.8

6) When loaded properly, the ribbon should feed underneath both ends of the ribbon roll. Grasp the release tab and gently lower the print head assembly to close it.

Figure 3.9

7) Every time the ribbon is replaced the card cleaning cartridge must also be replace. To replace the card cleaning cartridge lift the cleaning assembly out of the printer as shown.

Figure 3.10

8) Once the assembly has been removed replace the card cleaning roller and remove the protective tape on the new roller. Then reinstall the card cleaning assembly into the printer.

Figure 3.11

9) Close the EC1000s top cover. When you start to print, the ribbon drive hubs will automatically engage the notches on both cores of the ribbon roll. Note: If the ribbon type is not automatically recognized the printer should be calibrated, refer to section 4.1 for calibration instructions.
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3.4

LOADING CARDS

The EC1000 prints onto standard CR-80 size cards (3.375L x 2.125W x .030 / 86mmL x 54mmW x .75mm), which have a clean, level, polished PVC surface. Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards designed for direct-to-card, thermal printing. (Note: For this reason, a special card stock is available which is specifically designed for printing with the Printer.) This card stock provides a level, polished PVC surface free of fingerprints, dust and any other types of embedded contaminants. In addition, this card stock is packaged and shipped in dust-free plastic bags. To order compatible card stock, contact the sales representative or see appendix for ordering supplies.

Caution: Never run cards with a contaminated, dull or uneven surface through the Printer. Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Print head. In addition, always store the card stock in its original packaging or in a clean, dust-free environment. Do not print onto cards which have been dropped or soiled. Print heads damaged by contaminated or poor quality cards will automatically void the print heads factory warranty. The EC1000 holds a maximum of 100 CR-80 size cards in each Card Input Hopper (refer to fig. 1.4). It will automatically feed each card off the bottom of the stack unless a single card is placed into the manual feed slot. To load the cards into the printer, refer to the following steps: 1) Open the EC1000 card door cover via the touch screen (refer to section 4.4 for unlocking procedure) once electronic locks open you will have ten seconds to open door before locks reengage. 2) Remove a stack of 100 or fewer cards from the card packaging. Do not touch the area of the cards on which you intend to print. Oil or dirt from the hands can impair print quality. Handle cards only along the edges. 3) Load the stack of cards into the EC1000 card input tray and pushing the stacks all the way to the back of the card input hoppers. Always load cards with the top or primary print side facing up. If inserting cards with a magnetic stripe be sure the magnetic stripe is positioned downward and that the stripe is oriented toward the rear of the EC1000. If inserting smart cards, be sure the end of the card containing the smart card chip is inserted first.

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Figure 3.12

Figure 3.13

4) Once the cards have been inserted, remove the top card and throw it away if you suspect it has been contaminated with oil from the fingertips. 5) Before the card door is closed make sure that you place the card weight with the arrow facing up on top of the card stack to insure proper feed by the printer. Note: if the card weight is not placed on the card stock properly (arrow side up and facing inward) it will create jams.

Figure 3.14

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Additional Notes: If the card weight is not placed on the card stock properly (arrow side up and facing inward) there will be card jams. Check for static build up between cards. Occasionally, a static charge will build up between the surfaces of two or more cards causing them to stick together. Reduce or eliminate this static charge by separating the cards manually before placing them in the input Hopper.

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3.5

STARTUP Powering-up the EC1000 is a very simple process all you need to do is located at the main power switch at the rear of the machine and turn the switch to the on position. Placing the switch in this position will initialize the hardware and startup the computer; the whole process will take about a minute. Once the computer has completely booted it will display the image below and be ready for use.

To shut down the EC1000 simply press the menu button on the ready screen and select the shut down button on the screen as shown below.

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3.6

NETWORK CONFIGURATION By default the EC1000 will obtain an IP address automatically however, for most networks the IP address must be statically set. To configure the network interface on the EC1000 follow the steps below to configure the network card: 1. Touch the Menu button on the system ready screen.

2. Select the TCP/IP on the next screen.

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3. After selecting the TCP/IP button, a password must be entered to proceed to the next screen. Enter the service password on the screen shown below.

4. Once the correct password has been entered the screen below will be shown. At this point, enter the IP address, gateway and subnet of the network you are connecting to. If the network information is not known contact your network administrator.

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If a subnet is not entered when configuring the IP address then the error below will be shown.

5. After the network information has been entered (shown below) press the set new button on the screen, the network card configuration in now complete. To exit back to the system ready screen press the Status button.

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3.7

ACTIVATION

The EC1000 will require activation before it can produce a valid credit or ATM card. To activate the EC1000 select the activation button from the Menu screen shown below.

After pressing the Activation button the screen below will be shown and a unique challenge code will be displayed in the Challenge window. You must enter the valid response code which you receive by calling the Magtek help desk at (888) 624-8350, then press enter (E).

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When activation is successfully completed you will be notified by the onscreen message shown below. At this point press the Status button to return to the system ready screen.

If the EC1000 has already been activated the Activation button will not respond; to check the activation status select the help button from the Ready screen to see the display below. Activation Needed, will be shown in the right hand corner until the activation process has been completed.

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4
4.1

MACHINE OPERATION
CALIBRATION Calibration of the EC1000 printer is normally not required; however, if a newly installed ribbon is not automatically recognized calibrate the ribbon. If printer still does not recognize the ribbon replace the ribbon. Note: if the ribbon is missing the green ring (RF ID tag) the printer will never recognize the ribbon type. To calibrate the printer complete the following steps: 1) Select Menu from the system ready screen.

2) Then choose the Printer button from the menu screen.

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3) Next select the Properties button.

4) Select Printing Preferences.

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5) Then select the Calibrate tab.

6) Now select Sensors.

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7) At this point select the Send button and the printer will begin its calibration cycle. During the printer calibration cycle you will hear noise from the printer, when the printer is silent select ok twice on the next two screens.

8) The screen below should now be shown. At this point press the red button with the arrow pointing to the right.

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9) The display should now say ready and from this point select the Status button. You will be returned to the system ready screen and calibration is complete.

4.2

PRINTING A TEST CARD Once the EC1000 has been setup a few test cards should be printed to verify that the machine is functioning properly. To print a test card select the Menu button and then Samples button at the system ready screen and four sample options will be given (shown below). Select the sample type you wish to create and the machine will produce a card via the card eject bin. However, if there is an error occurs when creating the sample card it will be redirected to the card rejection bin located next to the card hoppers (inside machine).

Note: For instruction on how to produce real customer cards refer to the IntelliCat Systems manual (p\n: 99875169).

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4.3

SECURITY

The security features of the EC1000 chassis include a cylindrical key lock on the top cover, electronic locks for the top cover and a card access door, along with two secure mounting points for the chassis (figures 1.2 and 4.1). To gain access to the inside of the EC1000 the operator will need to use the provided keys unless access is controlled remotely through the electronic locks. To secure the chassis to a table top surface with the inner anchor point, open the cover and locate the anchor hole (approximately inch diameter hole) in the lower chassis. The hole is on the right side of the machine and visible through the access opening on the upper chassis. Once this hole has been located a lag bolt or some other anchor device can be placed through the hole and attached to the desktop to secure the chassis (refer to fig. 1.4 for location).

Figure 4.1

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4.4

CHANGING DEFAULT PASSWORD

To change the default password on the EC1000 navigate to the Menu screen and select the Change Pwd button shown below.

After selecting the Change Pwd button the screen below will be shown. At this point select the password that you would like to change (Password must be 7 to 16 characters long).

If one or both passwords has been lost or forgotten the factory default passwords can be restored by entering a reset code. To obtain the rest code you must contact MagTek technical support; refer to section 6.2 for contact information.

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5
5.1

MAINTENANCE
PRINT HEAD

Perform this procedure during every Ribbon change or after every 1,000 prints to maintain consistent print quality (There should be an indicator on the user display when maintenance is required). Also perform this procedure if streaks appear on the card where the color was not transferred correctly. 1) Open the EC1000s top cover and then open up the print head assembly (refer to section 3.3). 2) Use a Print head Cleaning Pen from the Printer Cleaning Kit, firmly wipe back and forth across the surface of the print head. 3) Once the print head is completely dry, close the printer. 4) If a streak persists, replace the print head assembly. 5.2 CLEANING THE PLATEN AND CARD FEED ROLLER

Clean the black rubber platen roller and all the gray (or black) rubber feed rollers within the printer. Depending on the cleanliness of the card stock and the environmental conditions cleaning should be conducted at approximately 2,000-3,000 prints. However, if rollers appear dirty sooner; clean the rollers to prevent card jams and maintain the best print quality.

Caution: With the EC1000 turned ON, use the following steps to clean the Rollers: 1. Open the EC1000s top cover and printer arm assembly on the printer. Do not remove the blank cards, Print Ribbon or the Card Cleaning Cartridge from the Printer for this procedure. 2. Get a cleaning card from the Printer Cleaning Kit. 3. Make sure the Card Hopper Door is closed. Then from the system ready screen, select Menu and then Printer 4. From the printer screen select: Properties> Printing Preferences > Clean Printer. 5. Insert the Cleaning Card into the Exception Card Slot until the card is fed into the printer. If the rollers require more cleaning, continue to the next step. 6. Remove the print ribbon. 7. Locate the Platen Roller and use a cleaning pad from the Printer Cleaning Kit to wipe the roller clean. 8. Then press the FORWARD and BACK on the buttons on the printer utility screen (use step three to navigate to screen) to move the Platen Roller back and forth while cleaning. 9. After the Platen Roller is clean and completely dry, replace the printing supplies and close the print head assembly and top cover.

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Note: The Platen Roller should be cleaned approximately every 250 prints. This helps prevent jams and maintain the best print quality. Perform this procedure if the roller is visibly dirty.

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6
6.1

TROUBLESHOOTING
DIAGNOSTICS

When trying to diagnose a problem on the EC1000 you should first check these items: 1) That there are cards in at least one of the hoppers and they are face up with the stripe toward the back of the EC1000 (fig. 3.13). 2) The card weight is on top of the card stock in the hopper arrow face up and pointing into the machine (fig. 3.14) 3) The card access door is shut (the machine will not run if it is open) 4) The Ethernet or crossover cable is connected and there is a good connection (refer to section 3.2 on connecting data cable). 5) Also make sure that the printer has ribbon for printing. If the first five items check out you should next check the EC1000s current machine status (Main screen). When the machine displays offline the problem is most likely due to a printer problem. So open the top cover and inspect the printer, check to see if there are any cards jammed in the printer. If a jammed card is located removed it and the machine should return to a ready status, if it does not, restart the system (refer to section 3.4 for startup and shutdown instructions).

6.2

TECHNICAL SUPPORT

For technical support on the ExpressCard 1000 contact the MagTek Help Desk by phone or email. Phone: (651) 415-6800 Email: support@magtek.com

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APPENDIX A
A.1 SUPPLIES For all supplies contact your sales representative. Ribbon Types: Please note: one standard color ribbon will produce 400 cards when printing on a single side and 250 cards when printing on both sides. Black ribbon (p\n: 93400020) Color ribbon (p\n:93400016) Gold ribbon (p\n: 93400023) Silver ribbon (p\n: 93400022) Accessories: Cleaning card p\n: 96700020 Cleaning cartridge (supplied with new ribbon) p\n: 96700018 Hopper weight p\n: 84400036 Optional Components: API manual (p\n: 99875362) IntelliCat manual (p\n: 99875347) (For IntelliCat System contact your sales representative)

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A.2 TECHNICAL SPECIFICATIONS Physical Characteristics:

Dimensions (L x W x H): Weight: Physical Security: 24.25in x 26.77in x 15.13in (616mm x 384 mm x 680mm) 80lbs. (36.3kg) inch chassis anchor hole for desktop\counter mounting External secure anchor point 4.5in x 3.75in (114mm x 95mm) 100 cards per hopper (200 cards total) 98 seconds: Black and white printing on both sides 115 seconds: Color printing front and black\white back 135 seconds: Color printing on both sides of card 100 VAC to 240 VAC at 50 Hz, 2 amps Ethernet 100 base-T (external) USB 2.0 (internal)

System Interface (W x H): Card Hopper Capacity: Card Printing time(s):

Power Requirements: Data Ports:

Printing Characteristics:
Printing: Embossing: Card Encoding: Color\Monochrome via dye-sublimation resin thermal transfer Rear and or front indent MagnePrint capture reference module Smartcard contact or contact-less module per ISO 7816, ISO 14443, EMV L1 3-Track Magnetic Stripe encoder per ISO 7810\7811 (Hico or Loco coercivity cards)

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