PROFESSIONAL SUMMARY

Qualified MBA (Finance and Marketing) and BBA (General) from MJP Rohilkhand University,
Bareilly, Proficient and a keen learner with in depth understanding of Financial & Marketing
Strategies, Possess insight & training experience in identifying the potential market segment for
business development, Good interacting skills and public relations along with High Adaptability.

More than one years of experience in Customer support, Sales Campaign and Helpdesk
Management. This includes administration of MIS, Coordinating with support functions for the
all Departments. Ability to function as a team player or alternatively can work independently to
achieve objectives with excellent customer relationship skills.

TECHNICAL EXPERIENCE
OPERATING SYSTEM : WINDOWS98/2000/XP/Vista, MS-DOS 6.22
PACKAGES : MS-OFFICE, Adobe Acrobat 7.0 professional.
OTHERS : Computer Organisation,
CERTIFICATE COURSE : 3 Months course in Cyber logy

PROFESSIONAL QUALIFICATION
2005-07 MBA MJP Rohilkhand University, Bareilly
2000-03 BBA MJP Rohilkhand University, Bareilly

EDUCATION
1999-2000 HSC Kendriya Vidyalya, Bareilly (CBSE)
1997-98 SSC Kendriya Vidyalya, Bareilly (CBSE)

PROFESSIONAL EXPERIENCE

Process Associate I Connect Communication Pvt. Ltd. December03 – February05

A leading contact center dealing in Customer support processes .Our process was supporting all
the Premier Benefits Inc. (US) Customers by providing Lucrative Packages, Tailored Services,
Retention Boosters, and different promotional offers like shopping spree, Rebates,
Reimbursement etc.

Key Result Areas

• Worked as Process Associate in I Connect Communication for a Sales Campaign.
• Facilitating daily Process Huddles to maximize awareness of the client specified
demarcations to the SPA’s, to ensure better productivity.
• Proficient in handling Dashboard presentations for the team and the process with focus
on numerous performance parameters.
• Acting as a Team Player for the overall goal orientation by joint effort.

INTERNSHIP
Title : Comparative analysis of financial planning services of HSBC vis-à-vis others.
Duration : 8 Weeks
Organisation : HSBC Bank, Noida.
Role : Trainee
Highlights : The project focused on the market penetration as well as service benchmarking
and the business benchmarking of the financial planning services which was
related to the wealth management. It covers aspects like insurance, investment,
banking etc.
Title : Comptt. analysis to formulate strategy to increase the mkt share of AFL!WiZ.
Duration : 4 Weeks
Organisation : AFL!WiZ, New Delhi.
Role : Trainee
Highlights : The project focused on the reason due to which AFL!WiZ was lacking to enjoy
the increase market share as well the point which turn into an edge.

OTHER PROJECTS
Title : Market survey of customer satisfaction towards TATA Indica car in
Bareilly.
Duration : 4 Weeks
Guidance : Dr N.L. Sharma.
Role : Researcher
Highlights : The project focused on the satisfactory points as well as point to be improved as
far as customer taste was concerned.

LIVE PROJECT (current)

Title : Critical Study of Why Private Sector Banks is having the Edge over Public
Sector Banks.
Duration : 6 Months
Guidance : Dr Sanjay Mishra.
Role : Researcher
Highlights : This project is focused on the reason due to which Public Sector Banks is
lacking to enjoy market Credibility as far as Customer Satisfaction and Service
Promptness & so on... Concerned as well the point which turns into an edge for
the Private Sector Banks.

CO-CURRICULAR ACTIVITIES
• Appointed as Coordinator of the placement cell of the MBA department.
• Appointed as Vice Captain of School in 12th standard in Kendriya Vidyalya.
• Appointed as House captain in 11th standard in Kendriya Vidyalya.
• Participated in the Symposium “Effective Communication” at Bareilly Palace Organized
by ICFAI Bareilly.
• Participated in Intercollege Competition for “Hithertho” the Marketing Game and the
“Ad Mad Show” Advertising Game Organised By ICFAI Bareilly.
• Appointed in the Cricket Tournament at Cluster Level as the Captain of School Team in
12th Standard.

PERSONAL DETAILS
Corresp. Address : C-39 Shastri nagar, Po- Izzat nagar, Bareilly, Pin- 243122.
Date of Birth : 17 March 1983.
Language known : English & Hindi
Contact Number :(M)92134-78690,(R)9911722147
E-mail : ankitsingh82@gmail.com, ankitsingh82@hotmail.com

(_________________)
ANKIT SINGH