Effective Communication at Work

Started in Wednesday, January 30, 2019, 09:13 AM

State Finished

Finished in Wednesday, January 30, 2019, 09:22 am.

Time spent 8 minutes 47 seconds

Rating 6.80 out of a total of 10.00(68%)

Question1
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a) Types of communication barriers that are associated with poor organizational

Administrativas

structure:
Defectos

b) They are part of the physical barriers:

c) Type of communication barrier represented by mental blocks to understanding

Psicológicas

ideas:

d) Type of communication barrier that has to do with physical defects of the sender or the
Fisiológicas

receiver:
Comunicación

e) Message sending process:

f) Type of communication barriers which lend themselves to

Semánticas

misinterpretation:
 Barreras

g) They impede communication:

Fisiológicas

h) They can be auditory or speech:

Receptor

i) Person in charge of receiving the message:

j) Type of communication barrier whose circumstances are present in the

Físicas
environment:

Feedback
Your answer is partially correct.
You have correctly selected 8.
The correct answer is:
a) Types of communication barriers that are associated with poor organizational structure:
[Administrative].
b) Physical barriers include: [Interferences].
c) Type of communication barrier represented by mental blocks to understanding ideas:
[Psychological].
d) Type of communication barrier that has to do with physical defects of the sender or receiver:
[Physiological].
e) Message sending process: [Communication].
f) Type of communication barriers which lend themselves to misinterpretation: [Semantic].
g) Impede communication: [Barriers].
h) May be auditory or speech: [Defects].
i) Receiver of the message: [Receiver].
j) Type of communication barrier whose circumstances are present in the environment:
[Physical].

Question2
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The ____________ comes from the conviction

that the material will be beneficial to the
audience and for this we must adjust the
subject matter to the interests or needs of the
recipients.
Select one:

A.speaker
B.enthusiasm

C.receiver

D.fear

Feedback
Your answer is incorrect.

The correct answer is: enthusiasm

Question3
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It is the public distance we use unconsciously

when interacting with others.
Select one:

2 - 3.65 m
A. 1.

B.25 - 120 cm

C.3.65 - 6 m

D.0 - 45 cm

Feedback
Your answer is incorrect.

The correct answer is: 3.65 - 6 m

Question4
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Feedback of being interested in the conversation

is received when:
Select one:
A. you respect personal space
B.you avoid closing postures
C.nods

D.you touch your face

Feedback
Your answer is incorrect.

The correct answer is: you nod

Question5
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Question text

Verbal communication refers to the expression

of a message:
Select one:
A. phone message
B.oral or written message
C.radio message
D. audio message
Feedback
Your answer is correct.

The correct answer is: oral or written message

Question6
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Would you hesitate before asking a friend for

money?
Select one:
A.Yes
B.No
Feedback
Your answer is correct.

The correct answer is: No

Question7
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What is feedback?
Select one:
A.It is the message that is delivered in a clear
and concise manner.
B.It is the process of deciding what to

communicate
C.It is the way we communicate with others.

D.It is the way in which the receiver assimilates

the message received.

Feedback
Your answer is correct.

It is the way in which the receiver

The correct answer is:

assimilates the message received.

Question8
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Question text

In dialogue between people, having a logical

sequence indicates:
Select one:
A.pitch
B.fluency

C.consistency
D.diction

Feedback
Your answer is correct.

The correct answer is: consistency

Question9
Correct
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Question text

When a person is openly unfair, do you tend not

to say anything about it?
Select one:

A.Yes
B.No

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Your answer is correct.

The correct answer is: Yes

Question10
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Question text

If a friend has betrayed you by revealing some

secret of yours, do you tell him what you really
think?
Select one:

A.Yes
B.No

Feedback
Your answer is correct.
The correct answer is: Yes
Activity 1
Instructions: Look at the following table about the different
communication models and choose the answer that shows the correct
relationship between the different concepts and their definitions.

Select one:
A.aIII, bI, cII, cII, dI, eIII, fI
B.aIII, bI, cIII, cIII, dIII, eII, fI
C.aII, bI, cIII, dII, eIII, fI

D.aII, bIII, cI, dI, eII, fIII

Feedback

The correct answer is: aIII, bI, cII, dI, eIII, fI.
Activity 2
Choose the characteristic that corresponds to each of the
elements of the communication process.

To perform correctly, this element must take into

Answer 1
account physical, physiological, psychological,
emisor
technical and semantic factors.

It is the product of the coding performed by the Answer 2

sender. mensaje

It is the person who transmits a message to the Answer 3

receiver through conventional symbols. emisor

Some of its objectives are to solicit, convince or Answer 4

unburden itself. mensaje

Answer 5
It is the addressee of the sender's message.
receptor

Its elements are speech, voice and nonverbal Answer 6

language. mensaje

Feedback
The correct answer is:
To perform correctly, this element must take into account physical,
physiological, psychological, technical and semantic factors.
- issuer,
It is the product of the coding performed by the sender.
- message,
It is the person who transmits a message to the receiver through
conventional symbols.
- issuer,
Some of its objectives are to solicit, convince or unburden itself.
- message,
It is the addressee of the sender's message.
- recipient,
Its elements are speech, voice and nonverbal language.
- message
 Activity 3
1. It is an element of communication, it is generated by the sender to
give meaning to the attitude or thought of reaction or assimilation of the

information received:

2. The feedback is carried out through the

3. It is the interaction between two or more individuals, through which

ideas, thoughts and feelings are exchanged:

4. These are the questions that are asked to help complete the

information being received from the sender:

5. It is the action of sharing the result of the internal process that takes
place after receiving and understanding the message. It is the result of

our personal reflection:

6. It consists of changing with our own words what the sender

says:
7. Linguistic discipline that studies the combination and order of words

in a sentence:
8. A person who conveys a message to the receiver through

conventional symbols:

FeedbackActivelisteningCommunicationClarificationsCommentariesParaphrasingS
yntaxSenderPragmaticsClaimsInteraction
Feedback
Your answer is partially correct.
You have correctly selected 6.
The correct answer is:
1. It is an element of communication, it is generated by the sender to
make sense of the attitude or thought of reaction or assimilation of the
information received: [Feedback] 2.
2. Feedback is carried out through [Active listening].
3. It is the interaction between two or more individuals, through which
ideas, thoughts and feelings are exchanged: [Communication].
4. These are questions that are asked to help complete the information
being received from the sender: [Clarifications].
5. It is the action of sharing the result of the internal process that takes
place after receiving and understanding the message. This is the result
of our personal reflection: [Comments].
6. It consists of changing with our own words what the sender says:
[Paraphrase].
7. Linguistic discipline that studies the combination and order of words
in a sentence: [Syntax].
8. It is the person who transmits a message to the receiver through
conventional symbols: [Sender].

UNIT 1 EVALUATION
Question text

Communication models are reduced to a transmission-reception process,

which they explain:

Select one:

A.the information is transmitted and received on both sides

B.a part of the functions of human communication.

C.the meaning of sending and receiving information

D.whoever transmits the information also receives it.

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Your answer is incorrect.
The correct answer is:a part of the functions of human communication.

Question 2
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Lucía Domínguez is an independent reporter who records her
information (interviews, reports, etc.) and then broadcasts them
through aYouTube channel on the Internet where millions of people
around the world can watch and listen to them and leave comments on
her page.

This case is an example of the model:

Select one:

A.Mass communication studies

B.Aristotelian

C.of the invisible school

D.mathematical theory of information and cybernetics

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The correct answer is:from the invisible school
Question 3
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Susana wants to be a ballet dancer and has been taking classes for
three years. When she entered a new ballet school, she was asked to
audition to find out her level. Susana gave her best effort in the audition
and when she finished the teacher just said "thank you". Paola felt very
bad about this and went home a bit discouraged.

Susana's reaction is explained because:

Select one:

A.the teacher did not look very enthusiastic.

B.was in poor health

C.did not transmit its true level at the audition.

D.did not receive feedback

Feedback
Your answer is correct.

The correct answer is:did not receive feedback

Question 4
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To achieve active listening we can rely on three tools, which are:

1. Paraphrase
2. Emitters
3. Noise
4. Clarifications
5. Comments
6. Retorica
Select one:
A.3, 5, 6

B.2, 3, 5

C. 1,4, 5

D. 1,5, 6

Feedback
Your answer is correct.
The correct answer is: 1, 4, 5
Question 5
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A prominent Brazilian speaker is invited to give a lecture in Mexico.
Upon arriving at the auditorium, he was informed that the interpreter
was unable to attend. The teacher comments that he speaks a little
Spanish and that he can move on. At the end of the conference, the
audience left very confused and many said that they did not understand
the speaker's talk.

The conference was a failure because:

Select one:

A.the communication channel was not adequate

B.failure of the interaction between the sender and receiver

C.the audience did not pay attention

D.the issuer did not have a good command of his subject matter

Feedback
Your answer is correct.

The correct answer is:failure of the interaction between sender and

receiver.
Question 6
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What must the sender do to communicate properly?
Select one:

A.Choose the right communication channel and be clear in your

message.

B.Deliver the message quickly and continuously.

C.Be attentive to what the receiver says about what he thinks of him.

D.Avoid expressing their feelings and needs

Feedback
Your answer is correct.
The correct answer is:Choose the right communication channel and be
clear in your message.
Question 7
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Question text
In the political debate that took place between two presidential
candidates, the candidate of the nationalist party began to get angry at
the comments of his opponent from the democrat party and offended
him by using high-flown language. The Democratic candidate did not
remain silent and also responded to the offenses with bad words.

This communicative phenomenon is studied within semiotics in the field

of:

Select one:

A.syntactic

B.Aristotelian

C.pragmatic

D.semantics

Feedback
Your answer is correct.

The correct answer is:pragmatic

Question 8
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Question text
The receiver is the __________ of the sender's message, who is
expected to modify his behavior upon receiving it; the receiver is the
_______ of the message.

Select one:

A.indicator - paraphrase

B.encoder - forget

C.addressee - interpreting

D.channel - listening

Feedback
Your answer is correct.

The correct answer is:addressee - interpret

Question 9
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It is important for feedback to have:

Select one:

A.information on empathy

B.passive listening

C.a process of understanding

D.recognition of the issuer

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The correct answer is:a process of understanding
Question 10
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Question text
A university professor comments to one of his students that his behavior
in the classroom does not allow him to attend the class properly and
that, in addition, he finds it disrespectful to his classmates who are
interested in paying attention.

In this situation:
Select one:

A.the sender expresses his thoughts and observations.

B.the message is not clear and therefore not understood by the

receiver.

C.the sender expresses his or her feelings and needs.

D.the message is not adequately received by the receiver

Feedback
Your answer is correct.
The correct answer is:the sender expresses his thoughts and observations.
Activity 4

1. If we express ourselves with ease and the words we say give rise to each other to reinforce
Ritmo

each other, it is said that we have:

Volumen

2.It is the intensity of the voice when listened to:

Coherencia

3. It is the way in which we express our ideas in a logical sequence:

Dicción

4. Refers to pronouncing words clearly:

Tono

5. Through it we link the feeling with the expression we use:

Feedback
Your answer is partially correct.
You have correctly selected 4.

The correct answer is:

1. If we express ourselves with ease and the words we say give rise to each other to reinforce
each other, we are said to have: [Fluency] [Fluency] 2.
2.It is the intensity of the voice when heard: [Volume].
3. It is the way in which we express our ideas in a logical sequence: [Coherence] [Coherencia]
[Coherence] [Coherence] [Coherence] [Coherence].
4. Refers to pronouncing words clearly: [Diction].
5. Through it we link the feeling with the expression we use: [Tone].
Activity 5

According to the topics seen, relate the forms of written expression with
their components.
Answer 1
Cover page, table of contents, abstract, Informe
contents, conclusions and
recommendations, appendixes

Personal data, objectives and/or goals, Answer 2

academic information, professional Curriculum Vitae

experience, additional data, skills,

languages, etc.
Answer 3
Header, title, general data of the Documentación Administrativa

document, body, signature and date

Feedback
Your answer is correct.
The correct answer is:
Cover page, table of contents, abstract, contents, conclusions and
recommendations, appendixes
- Report,
Personal data, objectives and/or goals, academic information,
professional experience, additional data, skills, languages, etc.
- Curriculum Vitae,
Header, title, general data of the document, body, signature and date
- Administrative Documentation
Question2
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Knowing the level of knowledge, being able to answer related questions,
knowing the specific objectives, considering the amount of time
available, as well as maintaining eye contact and varying the tone and
volume of voice are some key points of:
Select one:

A.videoconferencing

B.presentation of topics in public

C.interview

D.peer discussion

Feedback
Your answer is correct.
The correct answer is:presentation of topics in public.
Question3CorrectCalculated1.0 out of 1.0 Flag the question
Question text
Juan interviewed a job candidate for the first time for the company
where he works. This was the way it was carried out:
He received the candidate and introduced himself, explained the reasons
and the objectives of the interview. He continued asking questions to
the candidate in order to be able to analyze him/her, these questions
were about personal and family data, the educational centers where
he/she has studied, interests, motivations and the vision that the
candidate has. At the end of the interview, Juan thanked the candidate
for attending the interview and escorted him out.
What did Juan miss asking and/or doing in the interview?
Select one:

A.Discuss with the candidate the steps of the selection process, the
estimated time frame for making a decision, allow the candidate to
express his/her doubts, ask about his/her previous work

experience.

B.Your name, how many people are in your family, what you like to do,
tell you how the selection process is carried out.

C.Socio-economic data, time spent with family, school attended,

previous work experience, etc.

D.Discuss the time frame of the decision, the name of each member of
your family, the level of autonomy you had at work, etc.

Feedback
Your answer is correct.
The correct answer is:Tell the candidate the steps of the selection process,
the estimated time for decision making, allow the candidate to express
his doubts, ask him about his previous work experience.

Activity 6

identifies the expressions of the characters and relates the columns.

The concerned person Answer 1

ANA, la mujer de saco gris

The disinterested (a) Answer 2

JUAN, hombre de moño

The desperate Answer 3

CARMEN, la mujer de saco azul

It is the comic No existe

character Answer 4

The optimist Answer 5

MARTÍN, hombre con corbata amarilla

Feedback
Your answer is correct.
The correct answer is:
The concerned person
- ANA, the woman in the gray coat,
The disinterested (a)
- JUAN, man with a bow tie,
The desperate
- CARMEN, the woman in the blue coat,
It is the comic character
- It does not exist,
The optimist
- MARTÍN, man with yellow tie
Activity 7

One of the axioms of communication states that it is possible not to communicate.

Being silent conveys no message.
Choose one;
True

False

Activity 8

Pedro needs to find a web resource that will allow him to communicate a
message, as well as allow his employees to share experiences so that
the company can be promoted. Likewise, it must allow the
establishment of quality relationships with other users/customers.
What resources could help you?
Select one or more than one:

A.Wikis

B.Blog

C.Social Networks

D.E-mail

Feedback
Your answer is partially correct.
You have correctly selected 1.
The correct answer is:Blog,Social Networks
Question2
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Question text
Betty has gathered information on a certain topic and she thinks it is
important that more people know about it and even contribute more, so
that in this way knowledge on the topic can be spread, but she does not
know which social media she should use.
What would be the resource(s) that could help you?
Select one or more than one:

A.E-mail

B.Blog

C.Wikis

D.Social networks

Feedback
Your answer is partially correct.
You have correctly selected 1.
The correct answer is:Blog,Wikis
Question3
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Question text
Carmen is looking for a medium that allows her to send and receive
documents securely throughout the company - even to branches outside
the country - and also allows her customers to send questions about the
products and receive possible solutions, among other things.
 What would be the resource(s) that could help you?
Select one:

A.Blog

B.Wikis

C.E-mail

D.Social networks

Feedback
Your answer is correct.
The correct answer is:E-mail

Activity 9

Relate the columns on proxemics.

From 1.20 to 3.65  Social distance

meters

From 25 to 120  Personal distance

centimeters

From 0 to 45  Intimate distance

centimeters

 Does not exist

Any distance

 Personal distance
From 3.65 to 6 meters

 Intimate distance
 Does not exist
  Social distance
 Public distance
 Personal distance

Feedback
Your answer is partially correct.
You have correctly selected 4.
The correct answer is:

From 1.20 to 3.65 meters Social distance

From 25 to 120 centimeters Personal distance

From 0 to 45 centimeters Intimate distance

Any distance Does not exist

From 3.65 to 6 meters Public distance

Evaluation 2

This type of body communication involves the eyes and mouth.

Select one:

A.Facial expression

B.Look

C.Posture

D.Gesture

Feedback
Your answer is correct.
The correct answer is:Facial expression
Question2
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Question text
When we learn our mother tongue we do it through the _______, as it is
the most spontaneous and natural form of language.
Select one:

A.view

B.orality

C.nature

D.writing

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Your answer is incorrect.
The correct answer is:orality
Question3
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Question text
This is an example of proxemics at work.
Select one:

A.The production engineer gives his assistant the working procedure for
the development of the new product to be manufactured in the
company.
B.The human resources manager modulates the tone of voice when
informing about the benefits that the company provides to its

employees.

C.The sales leader stands one meter away from his team each time
there is a balance sheet meeting.

D.The company's occupational health and safety manager gives accident

prevention talks every Monday before the start of the shift.

Feedback
Your answer is incorrect.
The correct answer is:The sales leader stands one meter away from his
team every time there is a balance sheet meeting.
Question4
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Question text
The speaker should have ___________________ which comes from
good preparation plus sufficient experience in giving presentations.
Select one:

A.editorial analysis

B.ability to understand

C.self-confidence

D.fear of being wrong

Feedback
Your answer is correct.
The correct answer is:self-confidence
Question5
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Question text
It is the way the body is held when standing, walking, sitting or lying
down and accompanies verbal communication.
Select one:

A.Gestures

B.The position

C.The looks

D.Facial expression

Feedback
Your answer is correct.
The correct answer is:The posture
Question6
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Question text
The first ________ of communication says that it is impossible not to
communicate, even when we remain silent we are revealing a
_________.
Select one:

a.language - trauma

b.report - context

c.process - axiom

d.axiom - feeling

Feedback
Your answer is correct.
The correct answer is:axiom - feeling
Question7
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Question text
Documents that combine support and recorded information that can be
used as evidence or for consultation.
Select one:

A.Minutes

B.Administrative

C.Report

D.Curriculum vitae

Feedback
Your answer is incorrect.
The correct answer is:Administrative
Question8
Correct
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Question text
Document in which the data and activities that allow to appreciate a
person both in his training and capacity as well as in the development of
his work are presented:
Select one:

A.report

B.minutes

C.curriculum vitae

D.administrative documentation

Feedback
Your answer is correct.
The correct answer is:curriculum vitae
Question9
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Question text
It is the intensity of the voice when listened to and must be controlled to
give intonation to the speech.
Select one:
A.Consistency

B.Volume

C.Diction

D.Tone

Feedback
Your answer is correct.
The correct answer is:Volume

Question10CorrectCrueScore1.0 out of 1.0 Flag the question

Question text

To write a document __________ you must anticipate the possible

questions that may be asked by the recipient and answer them in the
document.

Select one:

A.the reader

B.the editor

C.the medium

D.feedback

Feedback
Your answer is correct.
The correct answer is:the editor
Activity 10
a) Types of communication barriers that are associated to poor organizational
Administrativas

structure:
Interferencias

b) They are part of the physical barriers:

c) Type of communication barrier represented by mental blocks to understanding

Psicológicas

ideas:

d) Type of communication barrier that has to do with physical defects of the sender or
Fisiológicas

receiver:
Comunicación

e) Message sending process:

f) Type of communication barriers which lend themselves to

Semánticas

misinterpretation:
Barreras

g) They impede communication:

Defectos

h) They can be auditory or speech:

Receptor

i) Person in charge of receiving the message:

j) Type of communication barrier whose circumstances are present in the

Físicas

environment:

Feedback
Your answer is correct.
The correct answer is:

a) Types of communication barriers that are associated with poor organizational structure:
[Administrative].
b) Physical barriers include: [Interferences].
c) Type of communication barrier represented by mental blocks to understanding ideas:
[Psychological].
d) Type of communication barrier that has to do with physical defects of the sender or receiver:
[Physiological].
e) Message sending process: [Communication].
f) Type of communication barriers which lend themselves to misinterpretation: [Semantic].
g) Impede communication: [Barriers].
h) May be auditory or speech: [Defects].
i) Receiver of the message: [Receiver].
j) Type of communication barrier whose circumstances are present in the environment:
[Physical].

Activity 11
Read the following case and answer the questions.
A team member at a health care facility is concerned about the well-being of a resident.
He has noticed small but disturbing changes in his behavior. Knock on the director's door.
Impatiently, the director beckons him in and he barely lifts his head from the papers. The
employee begins to speak.
The director does not respond and looks impatient. "Yes, but what is it, specifically?" he
interrupts. Then answer the phone.
"Never mind," stammers the clerk and leaves the room.
Question1
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Question text
What actions should the Director take to avoid physical barriers in this case?
Select one:

A.None of the above

B.Keeping the office tidy

C.Take the worker to a quiet place without interruptions.

D.Listen carefully to the worker

Feedback
Your answer is correct.
The correct answer is:Take the worker to a quiet place without interruptions.
Question2
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Scores 2.5 out of 2.5

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Question text
What are the communication barriers that can be identified in this case?
Select one:

A.Physical barriers

B.Environmental and physiological barriers

C.Administrative barriers

D.Psychological, physical and administrative barriers

Feedback
Your answer is correct.
The correct answer is:Psychological, physical and administrative barriers.
Question3
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Scores 2.5 out of 2.5

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Question text
The barriers that the manager shows by imposing herself on the employee because of her
rank in the organization arepsychological.
Choose one;

True
 False

Feedback
The appropriate answer is 'True
Question4
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Question text
Depending on the case, the following are physical barriers,except:
Select one:

A.The desk

B.The closed door

C.Treatment of workers

D.Telephone

Feedback
Your answer is incorrect.
The correct answer is:The treatment of the worker
Activity 12
Assertiveness test
Acitvity 13

Whatprinciples of assertiveness should be put into

Respetar a los demás, control emocional, saber escuchar

practice?
Feedback
Your answer is correct.
The correct answer is:
What principles of assertiveness should be put into practice? [Respect for others,
emotional control, listening skills].
Question 2
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Scores 3.3 out of 3.3

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Question text

What is the right of assertiveness that should be

Ser tratado con respeto y dignidad

shown?
Feedback
Your answer is correct.
The correct answer is:
What is the right of assertiveness that should be shown? [To be treated with
respect and dignity].
Question 3
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Question text

Which statement best defines the assertive actions of

Fueron amables y se escucharon uno al otro

animals?
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Your answer is incorrect.
The correct answer is:
Which statement best defines the assertive actions of animals? [They defended
their rights without denying those of others].

Activity 14
Just read the page
Evaluation 3

What characteristics identify an assertive person?

Select one:

A.He knows his interlocutor and tells him what he wants to hear.

B.Express themselves honestly and only exercise their personal rights.

C.Is a good listener, is positive and accepts all opinions without saying
"NO" to any of them.

D.Communicates directly and exercises freedom of expression in a

respectful manner.

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Your answer is correct.
The correct answer is:He communicates directly and exercises his freedom
of expression in a respectful manner.
Question2
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Question text

The engineer Pedro is supervising a construction site, he goes with the

intention of talking to Victor, one of his workers, about a delicate
situation he has been told about. When he arrives with Victor he begins
to talk to him, using a high tone of voice because there is too much
noise due to the machines that are in operation, in spite of this, he
continues talking and starts to get annoyed because Victor does not
seem to pay attention to him, since he is wearing his safety earplugs, so
he hears only part of what Pedro has mentioned to him. What physical
barriers are present in the above case?

Select one:

A.High tone of voice and bad attitude

B.The noise of the machines and the inadequate place to carry out the

conversation.

C.Lack of communication between the two participants in the

conversation.

D.Lack of attention in conversation and use of earplugs

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Your answer is correct.
The correct answer is:The noise of the machines and the inadequate place
to carry out the conversation.
Question3
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Question text
The boss requests an urgent report that needs to be delivered the next
day, via a phone call. The person to whom it is requested is not in his or
her office at the time, so he or she leaves the message with the
assistant.
The next day, the boss checks his email waiting for his report, which
never arrived because the assistant forgot to pass on the message and
the person didn't know to send it.
What would you do to address the communication barriers presented in
this case?
Select one:

A.Develop a special report request form and send it to the appropriate

person.

B.Call the indicated person directly on their cell phone to request the
report.

C.Reprimand the assistant for not passing on the message.

D.Avoid triangulating the communication, requesting the report by a

direct means such as e-mail or speaking personally without using third
parties to pass on the message.

Feedback
Your answer is incorrect.

The correct answer is:Avoid triangulating the communication, requesting

the report by a direct means such as e-mail or speaking personally
without using third parties to pass on the message.
Question4
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Question text
Indicate whether the following statement is true or false.
Knowing few people with whom one can feel relaxed and have a good
time characterizes an assertive person.
Choose one;

True

False

Feedback
The appropriate answer is 'False
Question5
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Question text
A person arrives to ask for clarification of a procedure in an agency,
when explaining the problem to the person in charge, the latter is
indifferent and despotic, and tries to rush the person to explain the
case, since he claims to be in a hurry.
What type of communication barrier manifests itself in this case?
Select one:

A.Physiological barrier

B.Psychological barrier
C.Administrative barrier

D.Academic barrier

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The correct answer is:Psychological barrier
Question6
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Question text
It is one of the strategies to avoid communication barriers in the
workplace:
Select one:

A.controlling the conversation

B.avoidance of emotions

C.eliminate irrelevant information

D.listen carefully without saying anything

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The correct answer is:remove irrelevant information.
Question7
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Question text
What are the three sensory representation systems according to
Neurolinguistic Programming (NLP)?
Select one:

A.Auditory, kinesthetic and vision

B.Visual, Auditory and Kinesthetic

C.Olfactory, auditory and natural

D.Visual, musical and corporal

Feedback
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The correct answer is:Visual, auditory and kinesthetic.
Question8
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Question text
Identify the assertive response in the following situation.

Jorge is a 20 year old young man who arrives home a little drunk at 3
am. He had promised his parents to be back by 12 o'clock, but he
dawdled at the party and missed the hour. His mother is waiting for him
very nervously, she is worried about her son's tardiness and fears that
some misfortune has befallen him.
Select one:

A.
The mother with a firm voice and looking him in the face says: "Son,
what happened to you? I was very worried, I thought something bad
had happened to you because you did not arrive at the agreed time. I
would like this not to happen again, I think it is inconsiderate of you.
Next time, please let me know."

B.The mother watches the son enter the door, does not say a word to
him and goes to bed; without expressing any kind of comment.

C.The mother, in an irritated tone of voice, in a loud voice and with a

threatening gesture, says: "Boy, how inconsiderate you are, I am here
in anguish, and you are so calm partying with your friends. You didn't
even call to let me know you would be late, it's always the same, I can't
stand this anymore, until when?"

D.The mother with a hesitant tone, a low voice and a pleading attitude
says: "son, you're finally here, I was so worried about you, I thought
something had happened to you... well, go and go to bed now".

Feedback
Your answer is correct.
The correct answer is:
The mother with a firm voice and looking him in the face says: "Son,
what happened to you? I was very worried, I thought something bad
had happened to you because you did not arrive at the agreed time. I
would like this not to happen again, I think it is inconsiderate of you.
Next time, please let me know."
Question9
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Question text
The person in charge of the vehicle maintenance area requests to the
supply area the purchase of special spare parts, fills out the form
indicated for the request, using the terms he commonly uses. Upon
receiving the parts, you realize that they are not what you ordered and
proceed to make a claim. This situation is repeated on three more
occasions, since by using technical terms that are not in everyday use
for those who process the information requests, they asked for what
they understood. This purchase caused extra expenses that were not
contemplated, as well as delays in repairs and, consequently, in the
production process.
Identify the type of communication barrier present in the above case.
Select one:

A.Physical barrier

B.Information barrier

C.Administrative barrier

D.Semantic barrier

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Your answer is correct.
The correct answer is:Semantic barrier
Question10
Correct
Score 1.0 out of 1.0
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Question text
Using short sentences and simple language is a strategy to avoid
communication barriers.
Choose one;

True

False

Feedback
The appropriate answer is 'True
Activity 15

Relate the examples to the formal communication function that explains

them.

Formal communication function: Controls the behavior of the organization's

members, based on its regulations and hierarchical structures.
2. Role of formal communication: To promote motivation through clearinstructions
on the work to be done, to report on its quality and to indicate actions to be taken
to improve it.
Function of formal communication: To provide an avenue for the expression of
feelings and as a means leading to the satisfaction of social needs.

a. I am glad that the decision was made to integrate a quarterly newsletter with
information on all areas of the company, so that we can have a general picture of
how the company operates. The last report from the commercial area was very
useful for our team, as we were able to make better decisions in the financial area.
b. At the monthly sales department meeting the manager reports: "remember that
our department's goal is to improve sales by 15 % by the end of the year. In the
following document I inform you about the general activities that each area must
carry out to achieve this goal. Let's discuss it to land the concrete tasks, OK?".
c.I really like the monthly meetings because we have the opportunity to exchange
points of view and at the end of the meeting we have a moment to talk.
d. The company's procedures manual states: "in case of problems with your
computer equipment, please contact the maintenance area".
Select one:

A.1b, 2c, 3d

B.1a, 2c, 3d

C.1c, 2d, 3a

D.1a, 2b, 3d

Feedback
Your answer is correct.
The correct answer is:1c, 2d, 3a

Activity 16

Instructions: Choose the correct communication network, which relates

according to the situation mentioned in the paragraph.
I have already received in my e-mail the Answer 1
circular on non-working days, sent by the Comunicación formal
general management.
It is known that there will be some layoffs, Answer 2
as a girl from Human Resources commented Comunicación informal
at lunch.
The company organized a get-together Answer 3
where some disagreements about the new Comunicación informal
database were discussed.
The Sales Manager submits to the General Answer 4
Manager the sales report for the month of Comunicación formal
March.
The Chief informed us at the meeting about Answer 5
the changes that will be generated in the Comunicación formal
company.
In the Human Resources Department, it is Answer 6
Comunicación informal
rumored that the December payment will be Comunicación informal
delayed.

Feedback
Your answer is correct.
The correct answer is:
I have already received in my e-mail the circular on non-working days,
sent by the general management.
- Formal communication,
It is known that there will be some layoffs, as a girl from Human
Resources commented at lunch.
- Informal communication,
The company organized a get-together where some disagreements
about the new database were discussed.
- Informal communication,
The Sales Manager submits to the General Manager the sales report for
the month of March.
- Formal communication,
The Chief informed us at the meeting about the changes that will be
generated in the company.
- Formal communication,
In the Human Resources Department, it is rumored that the December
payment will be delayed.
- Informal communication

Activity 17
Look at the following flow chart. Then complete the questions using the words:
descending
ascendant
 horizontal
Do not forget to write your answers always in lower case.

Question1
Correct

Scores 1.3 out of 1.3

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Question text
From maintenance manager to safety manager:

horizontal
Response:

Feedback
The correct answer is: horizontal

Question2
Correct

Scores 1.3 out of 1.3

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Question text
From the head of reservations to the operations manager:

ascendente
Response:

Feedback
The correct answer is: ascending

Question3
Correct

Scores 1.3 out of 1.3

 Flag the question

Question text
From bellhop to security manager:

ascendente
Response:

Feedback
The correct answer is: ascending

Question4
Correct

Scores 1.3 out of 1.3

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Question text
From the general manager to the operations manager:

descendente
Response:

Feedback
The correct answer is: descending

Question5
Correct

Scores 1.3 out of 1.3

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Question text
From general manager to marketing manager:
 descendente
Response:

Feedback
The correct answer is: descending

Question6
Correct

Scores 1.3 out of 1.3

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Question text
From the head of reception to the head of reservations:

horizontal
Response:

Feedback
The correct answer is: horizontal

Question7
Correct

Scores 1.3 out of 1.3

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Question text
From bellhop to concierge:

horizontal
Response:

Feedback
The correct answer is: horizontal

Question8
Correct

Scores 1.3 out of 1.3

 Flag the question

Question text
From the janitor to the maintenance manager:

ascendente
Response:

Feedback
The correct answer is: ascending

Evaluation 4

What is the main purpose of informal communication networks?

Select one:

A.Reducing rumors

B.Fostering interpersonal relationships in the workplace

C.Informing a company's personnel about matters of importance.

D.Sharing information for socialization purposes

Feedback
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The correct answer is:Exchange of information for socialization purposes.
Question2
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Question text
These are the different types of media through which formal messages
are disseminated.
Select one:

A.Messages passed on from one employee to another, casual chats, etc.

B. Workinstructions, procedures, indicators

C.E-mail, text messages

D.Reports, circulars, official letters

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Your answer is correct.
The correct answer is:Reports, circulars, official letters.
Question3
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Question text
Trust, integrity and credibility in actions are the characteristics of which
key competency for communication?
Select one:

A.Leadership

B.Assertiveness

C.Teamwork

D.Achievement orientation

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The correct answer is:Leadership
Question4
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Question text
What are the approaches in which organizational communication can be
understood?
Select one:

A.Normative, self-directed, administrative

B.Social process, discipline, of techniques and activities

C.Internal, external, social

D.Integrated, controlled, investment

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The correct answer is:Social process, discipline, techniques and activities.
Question5
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Question text
Identify in which of the following cases an Ascending communication
takes place.
Select one:

A.At the year-end meeting, the department manager converses only

with those of the same hierarchical rank.

B.There is a suggestion box in the Human Resources department for

managers and assistant managers only.

C.The company holds weekly planning meetings organized by

management, where a representative from each area of the organization
is invited to participate and discusses both the current problems and the
strategies to be followed to solve them.

D.The project manager is aware of the new work guidelines, but does
not communicate them to his subordinates because he considers it
confidential information.
Feedback
Your answer is correct.
The correct answer is:In the company, weekly planning meetings are held,
organized by the directors, where a representative from each area of the
organization is invited to participate and discuss both the current
problems and the strategies to be followed to solve them.

Question6
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Question text
What is the purpose of internal communication?
Select one:

A.Create and maintain good relations between all hierarchical

levels.

B.Control the way personnel communicate within the organization.

C.Promote products and services

D.Identify the type of messages sent

Feedback
Your answer is correct.
The correct answer is:Create and maintain good relationships between all
hierarchical levels.
Question7
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Question text
It is one of the main functions of formal communication.
Select one:

A.Promotes motivation

B. Tomake known the new strategies of the business.

C.Creates a better working environment

D.Eliminate rumors

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The correct answer is:Encourages motivation.
Question8
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Question text
From the following cases, select the one that refers to Target
Indoctrination, one of the frequent messages of top-down
communication.
Select one:

A.The Human Resources department communicates the new mission

and vision of the organization, as well as its values, to all personnel
through institutional mailings and recognizes employees for their

commitment to the "Living with Values" campaign.

B.A new suggestion line has been created in the company to be used by
all employees in case of any non-conformity.

C.The payment area sends to its suppliers the new calendar where the
monthly payment dates are scheduled.

D.The Communication department places banners alluding to the

company's mission and vision.

Feedback
Your answer is correct.
The correct answer is:The Human Resources department communicates
the new mission and vision of the organization, as well as the
organization's values, to all personnel through institutional mailings and
recognizes employees for their commitment in the "Living with values"
campaign.
Question9
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Question text
There are different types of messages in downstream communication,
identify which one corresponds to the following case.
When you start your new job, you must take an induction course where
you will be given the company's internal work regulations, which include
the company's policies, the use of safety equipment, and the economic
benefits you will receive, among others.
Select one:

A.Guidelines
B. Workinstructions

C.Code of Ethics

D.Procedures and practices

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The correct answer is:Procedures and practices
Question10
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Question text
The company's CEO has called a meeting with assistant directors and
managers to announce the new sales strategy, which must be
communicated to the rest of the organization. What type of
communication network is being carried out in this case?
Select one:

A.Administrative network

B.Formal network

C.Corporate network

D.Informal network

Feedback
Your answer is correct.
The correct answer is:Formal network