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CURRICULUM VITAE
Ahmad Muhammad Al-Musallami

PERSONAL DETAILS:
DATE OF BIRTH : 31 August 1974.
MARITAL STATUS : Married.
GENDER : Male.
NATIONALITY : Jordanian.
ADDRESS : PO Box 20417, Amman - Jordan.
E-mail : AMusallami@Hotmail.com , Ahmad@AlMusallami.com .
TELEPHONE & MOBILE : +962 6 4704558, +962 78 8519272 .
MOTHER TONGUE : Arabic.
OTHER LANGUAGES : English.
EDUCATION:
- B.Sc. in CIS - Computer Information System 1995, Amman National University, (Accumulated
average: 80.1 rating Very Good).
- Masters in MIS - Management Information System Current, Arab Academy for Banking &
Finance Sciences.

CV OBJECTIVE:
I'm interested to work in the field of Software Implementation Project Management, Customer Care
management for a software house, Software Development Management & Quality Assurance.

Currently I joined the Masters program in MIS (Management Information System), expected to
finish next year.
Date: 2006/08/12
WORK EXPERIENCE:

Summary:
EMPLOYER POSITION PERIOD
IDEAL SOFT ® SW Implementation Project Manager April 2004 – Present
Company SW Quality Assurance Manager
Transworld® for Operations Manager Mar 2003 – Mar 2004
Information Technology (*)
SoftNET Arabia co. (*) Start: Head of Healthcare Department Mar 2002 – Feb 2003
Later: Customer Care Manager
SoftNET co. (*) Start: Senior Developer, System Analyst Sep 2000 – Feb 2002
Later: Account Manager
CBJ Central Bank of Jordan Programmer & System Analyst, Lecturer Mar 1996 – Sep 2002
and member of Clearing Office
Supervisory
InfoTec Programmer, System Analyst and May 1995 – Mar 1996
Shomali I.T. Center Lecturer
*Note: The three companies I worked for (Transworld, SoftNET Arabia, SoftNET) are the same company!

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Details: (in descending order)

1- SW Quality Assurance Mgr, IDEAL SOFT® Co, Since May, 2005 - Present

Duties & Responsibilities:

- Build the QA department

- Assess the company development policy & procedures
- Design new development process (work flow)
- Design needed procedure, templates & file structures
- Design & Maintain test cases, plans, scenarios, test script & user acceptance tests
- R&D on best practices of software QA
- Control over the QC team day to day activities and performance
- Top management reporting for the status of production and different statistics and quality
indicators
- Supervision over product documentation
- Design of especial new product manuals
- Training new staff
- Help in design of new product facilities

2- Implementation Project Mgr, IDEAL SOFT® Co, Since April, 2004 - Present

Duties & Responsibilities:

- Project planning (Implementation tasks & resources needed)

- Lead the implementation team
- Management of project resources
- Attend daily meetings to follow-up the project tasks to be carried out
- Communication & Reporting to my company about the situation and getting there help
and feedbacks
- Represent my company for the management of the customer, and attend the meetings and
get there feedbacks on behalf of my company
- Prepare progress reports for the current status of the project to the customer
- Arrange and supervise the performance of the training and setup activities in the site
- Help in the analysis and requirement capturing for critical feedbacks

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3- Operations Manager, Transworld® for Information Technology, Mar 2003 – Mar 2004
Acting as the vice president of the company for the company branch in Amman (Middle
Management under the BOARD of directors).
Duties & Responsibilities:
- Managing all of daily operations/activities of the company (Any needs for all staff)
- Products Development: Healthcare, ERP, Pharmacy & .NET department.
- Customers Care: Contraction Agreements, Customers records and profiles, Support/Service
Requests, Recording of trouble until solutions, Maintenance agreements, VIP Customers Care
(about 6 Hospitals in Jordan including KMC) & Reports, Service Offers Pricing and Preparation.
- Projects Planning (New Projects).
- Marketing department control and activities related to it: Promotion, Hit-List, Sales-Rep day
activity, products prosures and SPECs publishing, Costing & PRICING, competitors, Web
Front, General Relations of the company!
- Supervise R&D department.
- Reports for High Management (BOARD of directors).
- Recruitment and Interview Evaluation & Selection of Resources.
- Handling VIP Deals & Demos.

4- Customer Service Responsible & Head of Healthcare, SoftNET Arabia co., Mar 2002 – Feb 2003
Duties & Responsibilities:
- Head of Healthcare department (products: development and maintenance, documentation and
customers: Hospitals support and online service).
- Responsible for the customer accounts and services.

5- Developer & Project Manager, SoftNET co., Sep 2000 – Feb 2002
Duties & Responsibilities:
- Developer using MS SQL Server 2000 and MS Access 2000.
- System Analyst and DB designer using MS SQL Server 2000.
- Projects Manager in charge for resources management, project planning and customer
satisfaction

6- Programmer and System Analyst, Central Bank of Jordan, Mar 1996 – Sep 2000
Duties & Responsibilities:
- Programming using Delphi 1-5, ACCESS 2000, ORACLE 7.3, C language.
- Lecturer in MS products , especially Office 97 , Excel 97 All levels
- Operation and management of the clearing session.

7- Programmer & Analyst, InfoTec Shomali Information Technology Center, May 1995 – Mar
1996
Duties & Responsibilities:
- Programming using RM-COBOL & FoxPro 2.6 for windows.
- Giving training courses on MS. Products including MS-Office (Word, Excel and Pp.).

8- Part time Jobs:

- Senior Developer at Al-Baraka Company, Design and Development of Studies classification and
Archiving system (Using Delphi Development Language).
- Development of Time Attendance Application (Using Delphi Development Language).
- Lecturer in: Excel 97 Advanced, Borland Delphi (TCT – Training Computer Center).
- Lecturer in the Institute of Financial and Banking Studies.

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SYSTEMS IMPLEMENTED:
SYSTEM DESCRIPTION MY
ROLE
eHOpeTM A fully integrated hospital management information system, PM of
electronic Hospital which covers most of the modern hospital operations and daily Implement
Operations activities. ation
Work Activities A Customer Care Application, I invented to help me to control Full
System the customer services provided by the company and also
keeping a record of the customer profile, status and contact
information, also helps as a simple HELP DESC utility
(Access/ADO/SQL Server 2000, SoftNET co 2001/2002)
Nutrition & Dietitian A system responsible to manage the cycle of Patient Meals Analysis &
[Hospitals] according to the Rules & Standards of Nutrition Science, and Design
also a system that manages the dietitian clinic and the forms
and appointments related to the outpatients
Maintenance A system responsible for the Maintenance of all Equipment, Analysis &
[Hospitals] Machines and Assets in the Hospital and its related Design
maintenance requests and calls and for both internal
maintenance and external (contracts) and its related
maintenance schedule
Kitchen & Cafeteria A system responsible on control and sales of the Cafeteria of Design
[Hospitals] the hospital, and closely linked with a system for Kitchen to
prepare the products to be sold in the cafeteria and also to be
sent to the Patients
Events Control A Tourism Information system that keeps track of the world’s Full
wide tourism events and expos, in deep details [Organizers,
Venues and participants] (Access/ADO/SQL Server 2000,
SoftNET co 2001)
ERP Full Solution System Design, and Project Management and coding Team
(Access/ADO/SQL Server 2000, SoftNET co 2001)
Cargo Express A system that is designed to handle the needs of Plain Cargo Design
companies (Access/ADO/SQL Server 2000, SoftNET co 2000)
Documents Index A Project concerning information about documents and a Full
search engine, that is capable to be used for huge volume of
Books text, to be indexed and creates the DB shape of it, to be
used to extract information and search in a huge volume in a
systematic and organized way. [Delphi5] (2000-07)
Archiving System Image archiving system that concerns a search engine. Full
[Delphi5] (2000-07)
Checks Control A System developed in for the CBJ, to store information about Team
System the returned checks in the banking sector and take decisions
and controlling the status of the check drawers, and answer the
banks queries on them. [Oracle/Designer2000/Developer2000]
(2000-03 – 2000-06)
Community Service An information center maintains the information of persons. Full
[ACCESS 2000] (2000-02)
Public debts Developed using ORACLE 7.3. (1999-06) Team
Sam Watch 2.51 Redesign the system, Card reader and employee time Alone
attendance system. [Delphi 1] (1998)
Think Game a simple 2 player Educational Game contest. [Delphi 3.0] Full
(1997-1999)

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SYSTEM DESCRIPTION MY
ROLE
Banks Statistical a system that Collects statistical information from banks and Full
Information creates the reports needed out of it. The system was designed
and implemented using [Excel 8.0] (1997)
PC’s Watch Analyze and Programming using. [Delphi 1-2] (1996) Team
Demo. About CBJ Adobe Group, Wave for Windows and Interface Developed Team
using [Delphi 1] (1996)
Stocks Analyze and Programming using [Developer 2000]. Team
Privilege System Redesign from RM-COBOL/DOS. [FoxPro - Windows Alone
3.11/Arabic edition] (1996)
Info Bank Graduation project, an information system for Amman National Team
University, demonstrating all information about the university
by text, pictures and multimedia. [FoxPro for Windows
3.11/Arabic edition] (1995)
* Note: Many other systems, not mentioned for briefness!

TRAINING COURSES & CERTIFICATION:

COURSE NAME DATE ORGANIZED BY
Oracle Discoverer 10g 25/07/2006 IDEALSOFT company, internal course
MS .Net Development Framework June, 2003 Transworld company, team preperation
MS Excel 2000 Fundamentals 13/05/2001 Brainbench (CERTIFICATION CENTER)
http://www.brainbench.com/transcript.jsp?pid=2954770
(Certified)
Development using MS Access 2000 Oct, 2000 SoftNet company, new staff orientation
& preparation
SQL Server 97 / 2000 development Oct, 2000 SoftNet company, new staff orientation
& preparation
Windows NT4.0 Administration 4 – 7/10/1998 TIS Group
Functions, tasks, operations of the 16/5/1998 - Central Bank of Jordan
Central Bank of Jordan 27/6/1998
ORACLE RDB Administration 22 - 26/2/1997 Computer & Communications Systems
Introduction to ORACLE RDBMS 1 – 11/3/1997 International Training & Consultancy
Version 7 Center
ORACLE Developer/2000 (Forms 4.5 11 - 23/3/1997 International Training & Consultancy
Part A) Center
ORACLE Developer/2000 (Forms 4.5 24 – 5/4/1997 International Training & Consultancy
Part B) Center
ORACLE Developer/2000 (Reports 7 – 13/4/1997 International Training & Consultancy
2.5) Center
ORACLE Developer/2000 (Graphics 1 - 2/6/1997 International Training & Consultancy
2.5) Center
Designer/2000 28/4 – 27/5/1997 Computer & Engineering Bureau
Novell Administration 7 – 11/6/1997 Banking Studies Institute
HP-UX SYSTEM Operating 24-28/11/1996 SMS scientific & Medical Supplies Co.
HP-UX SYSTEM Administration 30/11-5/12/1996 SMS scientific & Medical Supplies Co.
Microsoft EXCEL Advanced Course 2 weeks, 1995 The art of using XL for creating and
analyzing information, the secrets and
short cuts of doing things!
C Language 7 – 14/12/1995 Shomali InfoTec Center

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ADDITIONAL SKILLS & Tools:

FIELD KNOWLEDGE
Project -
Microsoft Project (creation of Project plans, schedules, assigning resources,
Management priorities, subtasks, follow up, reporting …etc)
Tools - Smart Control & Costing Sheets, organization of project work book into
smart spread sheets (MS Excel) to monitor and link all related folders,
documents, sheets, counts,…etc
OFFICE - Advanced user of Microsoft Office especially EXCEL and also Word as a
AUTOMATION reference, trouble shooter and Tutor for the skills that benefit the IT Industry
- Ability to create Smart automation sheets that summarizes Tasks/Business
iGRFX® - Business Processes Management tool (Fare knowledge in B.P. Flow charter,
B.P. Central and other components)
®
Rational Rose - Software Application Design & Documentation (entry level)
Organization - Designing new utilities and even develop systems by my hand to help me
doing my work (control, follow up DB)!
Paper Work - File Keeping / Creation and Organization
Documentation - Make or Document company’s POLICY & PROCEDURE
- Make the documents of the STANDARDS & PROCEDURES of any task or
JOB in the company (Development Standards, Documentation Standards,
Staff behavior, … etc)
- Make the JOB Description for the Titles and Roles of the company’s staff
- Systems Documentation of Study and Design phase
- Systems USER Documentation (USERS’ GUIDE)
- Training and creating people for the roll of Documentation
- Paper Forms, needed to organize the work flow
Accounting - Not advanced, but good accounting background
Communication - Good capability to transfer the knowledge to other people and to be the link
between the customer and the development team (Customer / Dealer,…etc)
Demos & - Love lecturing and also able of organizing, participate in lecture/training
Lecturing material design & preparation (for demo, training session, seminar,…etc)
Negotiation - Ability to negotiate with (Customers contraction, Dealers, Lawyers, …etc)
Business Know - Healthcare business
How (Hospitals, Labs, Pharmacies, Clinics, Health Insurance, TPA, …etc)
- Commercial & Financial Enterprise business
(ERP, CRM, POS, DSS, …etc)
- Maintenance & Service Management business
- Tourism, Transportation & Shipment business
- Academic business (Universities, Libraries, … etc)
Programming ACCESS V Good, Delphi V Good, ORACLE (Designer & Developer / 2000) V
Languages Good, Pascal, C and FoxPro (DOS and Windows).
In Addition To Design and Programming Arabic components for Delphi.
Database Microsoft SQL Server (6.5, 7.0, 2000) [Management, Design, Triggers, Stored
Management procedures, Views, … etc], Paradox DB engine, ORACLE DB engine, Access
Systems Jet engine.
Operating Systems Windows95, Windows NT, UNIX, Open VMS and MSDOS.
Graphics Pkgs Adobe suit.
Microsoft Windows 95, Office 97 and Windows 3.X office, Good knowledge and capable
Products of lecturing and writing material.
Note: Specialized in Excel and writing macros and its VB Routines.
Educational Special interest in programming and design (from a to z), I have a complete one
Games

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Work Attitude:
I love to work in DB design and the relations between tables and its types, as a real state of art!
Doing DIRECT marketing, I do enjoy it and also helping others around.
Invention of new ideas that not copied from any one else to make my establishment different that all
other ones.
Making new contacts at all occasions even personal, also spreading the name and reputation of my
company.
Experiments on creating new graphical automated materials for the office or marketing purposes.
Loyalty towards organization – Ability to create loyalty and work force in people around me
Leadership – able to unite my team and plant the spirit of all for one to serve the work goals

HOBBIES:
Reading Technology news / articles, Swimming, Socializing, making new friends and Long walks.

REFERENCES:
Available upon request.

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