A Comparative study of banking sector with respect to customer satisfaction in pune city.

Questionnaire
Name(Optional):__________________________________________ Age(Optional): ______________Area(Optional): ________________ Contact no(Optional): - ____________________________________ Email id(Optional): - _______________________________________ Education : S.S.C. H.S.C. Undergraduate Graduate Post graduate Occupation : Student Businessman Bank Employee IT Professional Teachers Others

Specify : __________________ Q.1. How frequently do you visit your bank branch per month? 1 to 4 times Over 12 times 5 to 8 times Never 9 to 12 times

Q.2. What is the main reason that you typically visit your bank branch (please choose the Single most important reason)? Make a deposit Balance inquiry Investment advice Cash withdrawal Other Specify : _________________________________ Q.3. Do you aware of E-banking Facilities ? Yes No If no, go to Q. No. 17

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Q.4. Which of these e-banking facilities do you aware of ? Atm Debit card Credit card Internet banking Phone banking Mobile banking Travellers cheque Aware Unaware

Q.5. Do you use e-banking facilities ? Yes No If no, go to Q. No.17 Q.6. Which of these facilities do you use frequently (most used e-banking product)? Very Frequently Occasionally Rarely Very Frequently Rarely Atm Debit card Credit card Internet banking Phone banking Mobile banking Travellers cheque Q.7. How much you are satisfied with e-banking services ? Very Satisfied Satisfied Moderately Of little Un Satisfied Satisfied Satisfied

Atm Debit card Credit card Internet banking Phone banking Mobile banking Travellers cheque

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Q.8. Do you think that these facilities are cost saving? Yes No Dont Know

Q.9. Do you think that these facilities are time saving with respect to reduced bank visits? Yes No Dont Know

Q.10. Do you think these e- banking facilities are safe and secure? Always Sometimes No

Q.11. Which e-banking services do you feel secured ? (Rate the question and tick the no, 1 is Very Unsecured, 5 is very Secured) 1 2 3 4 5

Atm Debit card Credit card Internet banking Phone banking Mobile banking Travellers cheque

Q.12. Have you encountered any mishap with the facility you are using? Yes No

Q.13. Would you prefer experimenting with any new facilities apart from what you are already using? Yes No

If yes specify : __________________________________________________ Q.14. How frequently do you use an automated teller machine (atm) per month? 1 to 4 times 5 to 8 times 9 to 12 times Over 12 times Never
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Q.15. Have you purchased any product through internet banking? Yes No

Q.16. Approximately how many times have you purchased any product through the internet in the last 12 months? 1 to 4 times Over 12 times 5 to 8 times Never 9 to 12 times

Q.17. What are the main reasons that you have not opened an Internet bank account yet? Under age Not available through my bank Concerned about security Haven't time to open an account Other Specify : ________________________________________________ ________________________________________________ Q. 18. Which banking services are more convenient for you to use Personal banking Give reasons
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E-banking

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Thank You.

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