Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
以色列 施拉 特有 限公 司深 圳代 表处
Making outbound phone calls is a tiresome process that consumes the tele-worker
time, but even worse, it consumes a lot of his attention and hurts his efficiency. The
ideal would be to allow the tele-worker to invest all his energy and attention in the
conversations, which is the real work, with minimal overhead.
Phone calls recording serves as a significant tool for training an agent and maintaining
high quality of service. In certain cases, the recordings are needed for documentation
purpuse as well.
The user experience provided by the PCphone service is unique, and users frequently
experience the feeling that the required person, the one they are attempting to contact,
is calling them.
Add: Suite 316, C-1, High-Tech Industrial Park, Shenzhen 518057, P.R.China
深圳市高新技术产业园区 C-1 楼 316 室 邮编: 518057
Tel: (86-755) 26548530 Fax: (86-755) 26551858 Email: shiratsz@yahoo.com.cn
SHIRAT ENTERPRISES LTD SHENZHEN CHINA OFFICE
以色列 施拉 特有 限公 司深 圳代 表处
• Takes major overhead activity off the tele-worker, and hence ensures that
the tele-worker will stay sharp, focused, and most efficient on the true work
– the conversation.
• Includes convenient integration options to CRM or other software
applications.
phone-call recording
• Recording is made automatically by PCphone recording software.
• Every call is recorded starting from the handset pickup until the handset
putdown. A condition on the recording length can be defined.
• The recordings are stored in PCphone data base on a standard disk on
The LAN.
• The PCphone Retrieval application enables the user to define queries
based on: Date, time, size, agent station ID and texts in the DB fields.
• The list
• of contacts can be extracted from one of the PCphone phone books, or
imported from an external file.
• Optionally makes regular calls ( like standard PCphone ) on the basis of the
results list of the automatic message distribution.
Add: Suite 316, C-1, High-Tech Industrial Park, Shenzhen 518057, P.R.China
深圳市高新技术产业园区 C-1 楼 316 室 邮编: 518057
Tel: (86-755) 26548530 Fax: (86-755) 26551858 Email: shiratsz@yahoo.com.cn
SHIRAT ENTERPRISES LTD SHENZHEN CHINA OFFICE
以色列 施拉 特有 限公 司深 圳代 表处
Agent workstation requirements:
The Callify PCphone® solution for medium and small calll centers has significant
financial and functional advantages over the current solutions offered in the industry.
These advantages include:
3. Cost per seat is substantially less than a half compared with central recording
solutions.
4. Cost per seat is substantially less than a half compared with outgoing call
Add: Suite 316, C-1, High-Tech Industrial Park, Shenzhen 518057, P.R.China
深圳市高新技术产业园区 C-1 楼 316 室 邮编: 518057
Tel: (86-755) 26548530 Fax: (86-755) 26551858 Email: shiratsz@yahoo.com.cn
SHIRAT ENTERPRISES LTD SHENZHEN CHINA OFFICE
以色列 施拉 特有 限公 司深 圳代 表处
management solutions.
5. Low entry level investment. The system can support even one seat at a very
economic cost.
6. Standard tools such as Media Player™ can play recorded calls.
10. Saving on voice storage. The application, or authorized agent, can decide in
Add: Suite 316, C-1, High-Tech Industrial Park, Shenzhen 518057, P.R.China
深圳市高新技术产业园区 C-1 楼 316 室 邮编: 518057
Tel: (86-755) 26548530 Fax: (86-755) 26551858 Email: shiratsz@yahoo.com.cn
SHIRAT ENTERPRISES LTD SHENZHEN CHINA OFFICE
以色列 施拉 特有 限公 司深 圳代 表处
Sample Users
A leading Insurance company needed integration of sales call recording and its CRM
database to increase telemarketing efficiency of its 100 tele-sale agents.
A leading Health care company has 50 seats of outgoing calls for sales and service
with low productivity.
• Purchase a predictive dialer that is three to six times more expensive and does
not support on-going contact between agent and specific individuals.
• Buy another call logging system which is three to six times more expensive and
is not built for individual work and is less integrative with business applications.
Add: Suite 316, C-1, High-Tech Industrial Park, Shenzhen 518057, P.R.China
深圳市高新技术产业园区 C-1 楼 316 室 邮编: 518057
Tel: (86-755) 26548530 Fax: (86-755) 26551858 Email: shiratsz@yahoo.com.cn