Questionnaire Planning 1) Objectives of the company 2) Steps of planning process

3) 4)

Internal and external factors which affect planning At what level does planning process take place? (senior, middle or lower) Are lower level managers also considered while making plans?

Implementation of outsourcing takes place in stages. There are seven stages in total that would be discussed in the following article. Planning Initiatives is the very first stage of the process. The organisation here assesses the associated risks. It then announces the initiative and the project team is formed. Advisors are engaged and the team is trained. Resources are gathered and issues related to resource management, information management and project management are addressed. Now the objectives are set. The strategic implecations are explored. an organisations vision, competencies, structure , strategy, value chain and transformational tools are understood. then the determination of contract, rights and its termination date takes place. finally the initiative is aligned. Performance and costs are analysed in third stage. the cost of activity is measured along with the costs that would be incured if the project fails. measurement of performance takes place along with the costs of poor performance. both costs and performance are benchmarked. finally there is a determination of risks, asset values, total costs, pricing models and final targets. Organisation now is ready to select the providers. they set the qualifying and evaluation criteria. identification of providers takes place that leads to their screening. RPF is drafted and proposals are evaluated based on qualifications & costs. the whole process is performed with diligence. at the end of the stage their is

a determination of total costs for buying, short listing of providers & their finalisation. Then everything is reviewed with senior management. This stage is that of negotiation. negotiations are planned, issues are addressed, term sheets are prepared and contract negotiation takes place. once evrything is carried perfectly a relationship is announced. Now the transition of resources takes place. the team roles are adjusted and compared with transition plan. transitional issues are than addressed. employees are met and offers or terminations take place. those who are selected are counselled and physically moved to the client location. Final stage is that of managing the relationships. management styles are adjusted and an oversight council is set up. definition and designing of agenda, schedule and performance reports take place. oversight roles are performed , poor performance is confronted and problems solved. finally a relationship is built.

Q. Forward or backward looking planning process?

Ans. Planning process-forward looking.

Q. Are the plans verifiable? Is comparison of actual and desired results done?

Ans. Plans are verifiable and once a target is set comparison are done on weekly basis.

Q. What type of deviations do you confront?

Ans. Deviations confronted are mainly in the form of not achieving the desired target levels. Sigma methodology is used to determine whether actual performance is in conformity with planned performance.

Q.

Steps taken to correct them

Ans. In most cases there is a revision of targets which were set earlier by the company

WNS

Staffing

1)

Methods of recruiting people

Internal references, job portals such as naukri .com

2)

What is your selection process?

First of all manpower planning is done. There is a workforce management department which has a sub department known as scheduling which forecasts the manpower requirement taking into account various factors such as no. of transactions, shrinkinism, absenteeism and the data is forwarded to the HR department. The HR department determines as to the type of people to be

recruited by the company. The applications are invited for the jobs-there is initial screening, telephonic round, personal interview. Only MBA, CFA and CAs are hired by the company

3)

What are the training criteria? (on the job/off the job)

There is pre product training and product training. Product training is on the job training

4)

What is your appraisal process? Is it assigning of grades?

Appraisals are done twice in a year. There is 360 degree appraisal. Ratings are given by the superiors and the subordinates and as a result of which cumulative grades are assigned to employees

Motivation

1.

Incentives given to employees for motivation

Financial Incentives are based on performance Non Financial Incentives such as Dinners, trips, events, revolve and recognition

2. Are there different types of incentives at different levels? (Financial or non Financial) Incentives given to lower level employees- Financial and client sponsored incentives

Incentives given to employees at higher levels is majorily non financial

3.

How do you relate leadership with motivation?

Communication

1)

Types of communication channels used in organization?

Formal communication is mainly done through e-mails, meeting, skip level meetings, normal one on session Informal communication which mainly occurs at breaks or at parties or events which are organized by the office.

2) Contribution of Informal communication in the communication process? May or may not help-depending on cases. Due to the presence of grapevine there can spreading of rumors as well.

3)

How do you improve the communication skills of employees?

Mainly through formal training. There is a learning academy which imparts behavioral training which includes communication skills.

Organizing

1) How is departmentation done in your organization? There is an operations department which is the revenue generating department of the company. Other departments such as quality department, HR etc. mainly provide support to this department

2) Degree of centralisation and decentralisation?

3) How is delegation of tasks done? Depends on the job to be delegated. If it is a high risk job then full authority might not be granted. However in case of a low risk job full authority might be granted.

IBM-DAKSH

Staffing

1) Methods of recruiting people Weekly newspaper ads and through job portals.

2) What is your selection process?

There are various rounds in case of selection process such as initial screening, HR round, psychometric test, personal interview.

3) What are the training criteria? (on the job/off the job) There is a no. of steps involved: Induction-Hire training-Voice and Accent training-Process trainingTransition-and then finally the person is required to perform the desired job and targets are set for that person.

4) What is your appraisal process? Appraisal is done on the basis of yearly performance

Motivation

1. Incentives given to employees for motivation? Both financial and non financial incentives are given to employees. Incentives are given to employees on weekly and monthly basis

2. Are there different types of incentives at different levels? (Financial or non Financial) Lower level employees- Financial incentives Higher level employees- Combination of both Financial and non financial incentives

3. How do you relate leadership with motivation?

Communication

1)

Types of communication channels used in organization? Both informal and formal communication, but majorily through formal communication

2) Contribution of Informal communication in the communication process? Communication is done mainly through formal channels as there are different offices in different cities and there are mainly offshore clients. So the contribution of informal communication is not to a great extent.