INTRODUCTION

Worldwide assets of the largest 1,000 banks grew 16.3% in 200/2010 to reach a record $74.2 trillion. This follows a 5.4%increase in the previous year. EU banksheld the largest share, 53%, up from 43% a decade earlier. The growth in Europesshare was mostly at the expense of Japanese banks whose share more than halvedduring this period from 21% to 10%. The share of US banks remained relativelystable at around 14%. Most of the remainder was from other Asian and European countries. The large number of banks in the US is an indicator of its geography andregulatory structure, resulting in a large number of small to medium sized institutions in its banking system Top ten banking groups in the world ranked by shareholder equity ($m) The 2008 bank atlas was compiled by Moody's from commercial banks annualreports and financial statements. Shareholder equity is the assessment of a bank'svalue in its own markets currency valuation at a given point of time relative to other currencies.

HISTORY OF BANKING IN INDIA

There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era.

1) Pre-Nationalization Era:
In India the business of banking and credit was practices even in very early time.The remittance of money through Hundies, an indigenous credit instrument, was very popular.The hundies were issued by bankers known as Shroffs, Sahukars, Shahus or Mahajans in different parts of the country.The modern type of banking, however, was developed by the Agency Houses of Calcutta and Bombay after the establishment of Rule by the East India Company in 18th and 19th centuries. During the early part of the 19th Century, the volume of foreign trade was relatively small. Later on as the trade expanded, the need for banks of the European type was felt and the government of the East India Company took interest in having its own bank. The Imperial Bankof India acted like a Central bank and as a banker for other banks. The RBI (Reserve Bank of India) was established in 1935 as the Central Bank of the Country. In 1949, the Banking Regulation act was passed and the RBI was nationalized andacquired extensive regulatory powers over the commercial banks.In 1950, the Indian Banking system comprised of the RBI, the Imperial Bank of India, Cooperative banks, Exchange banks and Indian Joint Stock banks.

2) Nationalization Stages:
After Independence, in 1951, the All India Rural Credit survey, committee of Direction with Shri. A. D. Gorwala as Chairman recommended amalgamation of the Imperial Bank of India and ten others banks into a newly established bank called the State Bank of India (SBI).

. Name of the Bank Subsidiary with effect from

1. State Bank of Hyderabad 1st October 1959 2. State Bank of Bikaner 1st January 1960 3. State Bank of Jaipur 1st January 1960 4. State Bank of Saurashtra 1st May 1960 5. State Bank of Patiala 1st April 1960 6. State Bank of Mysore 1st March 1960 7. State Bank of Indore 1st January 1968 8. State Bank of Travancore 1st January 1960 With effect from 1st January 1963, the State Bank of Bikaner and State Bank of Jaipur with head office located at Jaipur. Thus, seven subsidiary banks State Bank of India formed the SBI Group. trend in the quality of services and efficiency of the banks.

3 ) Post-Liberalization Era---Thrust on Quality and Profitability:

By the beginning of 1990, the social banking goals set for the banking industry made most of the public sector resulted in the presumption that there was no need to look at the fundamental financial strength of this bank. The need for restructuring the banking industry was felt greater with the initiation of the real sector reform process in 1992. the reforms have enhanced the opportunities and challenges for the real sector making them operate in a borderless global market place.

However, to harness the benefits of globalization, there should be an efficient financial sector to support the structural reforms taking place in the real economy Regulated interest rate structure. Lack of focus on profitability. Lack of transparency in the banks balance sheet. Lack of competition. Excessive regulation on organization structure and managerial resource. Excessive support from government.

RBI - as regulatory board

The RBI prescribed a minimum paid up capital of Rs. 100 croresfor the new bank and the sharesare to be listed at stock exchange. Also the new bank after being granted license under theBanking Regulation Act shall be registered as a public limited company under the companiesAct, 1956. Subsequently 9 new commercial banks have been granted license to start banking operations. The new private sector banks have been very aggressive in business expansion and is also reporting higher profile levels taking the advantage of technology and skilled manpower. In certain areas, these banks have even our crossed the other group of banks including foreign banks. The Reserve Bank of India, India's central banking authority, was nationalizedon January 1, 1949 under the terms of the Reserve Bank of India (Transfer to Public Ownership) Act, 1948. In 1949, the Banking Regulation Act was enacted which empowered the Reserve Bank of India (RBI) "to regulate, control, and inspect the banks in India." The Banking Regulation Act also provided that no new bank or branch of an existing bank could be opened without a license from the RBI, and no two banks could have common directors.

FUNCTION OF THE BANKING Main function

GROWTH OF THE INDIAN BANKING SECTOR Past Senario Indian merchants in Calcutta established the Union Bank in 1839, but it failed in 1848 as a consequence of the economic crisis of 1848-49. The Allahabad Bank, established in 1865 and still functioning today .That honor belongs to the Bank of Upper India, which was established in 1863, and which survived until 1913, when it failed, with some of its assets and liabilities being transferred to the Alliance Bank of Simla. With large exposure to speculative ventures, most of the banks opened in India during that period failed. The depositors lost money and lost interest in keeping deposits with banks. Subsequently, banking in India remained the exclusive domain of Europeans for next several decades until the beginning of the 20th century. The first entirely Indian joint stock bank was the Oudh Commercial Bank, established in 1881 in Faizabad. It failed in 1958. The next was the Punjab National Bank, established in Lahore in 1895, which has survived to the present and is now one of the largest banks in India. Around the turn of the 20th Century, the Indian economy was passing through a relative period of stability. Around five decades had elapsed since the Indian Mutiny, and the social, industrial and other infrastructure had improved. Indians had established small banks, most of which served particular ethnic and religious communities.

present Recent time has witnessed the world economy develop serious difficulties in terms of lapse of banking & financial institutions and plunging demand. Prospects became very uncertain causing recession in major economies. However, amidst all this chaos Indias banking sector has been amongst the few to maintain resilience. A progressively growing balance sheet, higher pace of credit expansion, expanding profitability and productivity akin to banks in developed markets, lower incidence of nonperforming assets and focus on financial inclusion have contributed to making Indian banking vibrant and strong. Indian banks is to innovate to take advantage of the new business opportunities and at the same time ensure continuous assessment of risks. A rigorous evaluation of the health of commercial banks, recently undertaken by the Committee on Financial Sector Assessment (CFSA) also shows that the commercial banks are robust and versatile. The single-factor stress tests undertaken by the CFSA divulge that the banking system can endure considerable shocks arising from large possible changes in credit quality, interest rate and liquidity conditions. These stress tests for credit, market and liquidity risk show that Indian banks are by and large resilient. Thus, it has become far more imperative to contemplate the role of the Banking Industry in fostering the long term growth of the economy. With the purview of economic stability and growth, greater attention is required on both political and regulatory commitment to long term development programme.

The predicament of the banks in the developed countries owing to excessive leverage and lax regulatory system has time and again been compared with somewhat unscathed Indian Banking Sector. An attempt has been made to understand the general sentiment with regards to the performance, the challenges and the opportunities ahead for the Indian Banking Sector. A majority of the respondents, almost 69% of them, felt that the Indian banking Industry was in a very good to excellent shape, with a further 25% feeling it was in good shape and only 6% of the respondents feeling that the performance of the industry was just average. In fact, an overwhelming majority (93.33%) of the respondents felt that the banking industry compared with the best of the sectors of the economy, including pharmaceuticals, infrastructure, etc. Most of the respondents were positive with regard to the growth rate (Fig. 1) attainable by the Indian banking industry for the year 2009-10 and 2014-15, with 53.33% of the view that growth would be between 15-20% for the year 2009-10 and greater than 20% for 2014-15. Projected growth rates of banks. On being asked what is the major strength of the Indian banking industry, which makes it resilient in the current economic climate; 93.75% respondents feel the regulatory system to be the major strength, 75% economic growth, 68.75% relative insulation from external market, 56.25% credit quality, 25% technological advancement and 43.75% our risk assessment systems.

OPPORTUNITIES IN BANKING SECTOR 'Opportunities in the Indian Banking Sector' provides a crisp and comprehensive analysis of the current status and overall growth prospects of the Indian banking industry. The report provides an insight into the use of Information Technology in the sector and the impact of the Union Budget 201-12 on the growth of the sector. Its aims to investigate the opportunities that have been created in the industry in the areas of pension fund, rural banking and e banking. Moreover, the research also explains the impact of the Basel 3 norms on the functioning of the Indian Banks. 'Opportunities in the Indian Banking Sector' is an outcome of comprehensive research and analysis of the Indian Banking sector.

MAIN COMPETITORS FOR BANKING SECTOR Post offices Mutual fund Share market Insurance Money lenders Family and Friends CHALLENGES AHEAD Improving profitability Reinforcing technology Risk management Sharpening skills Greater customer orientation

Corporate governance International standards

Micro leval CBI Profile Established in 1911, Central Bank of India was the first Indian commercial bank which was wholly owned and managed by Indians. The establishment of the Bank was the ultimate realisation of the dream of Sir Sorabji Pochkhanawala, founder of the Bank. Sir Pherozesha Mehta was the first Chairman of a truly 'Swadeshi Bank'. In fact, such was the extent of pride felt by Sir Sorabji Pochkhanawala that he proclaimed Central Bank of India as the 'property of the nation and the country's asset'. He also added that 'Central Bank of India lives on people's faith and regards itself as the people's own bank'.

During the past 99 years of history the Bank has weathered many storms and faced many challenges. The Bank could successfully transform every threat into business opportunity and excelled over its peers in the Banking industry.

A number of innovative and unique banking activities have been launched by Central Bank of India and a brief mention of some of its pioneering services are as under:

Introduction to the Home Savings Safe Deposit 1921 Schemeto build saving/thrift habits in all sections of the society. 1924 1926 An Exclusive Ladies Department to cater to the Bank's women clientele. Safe Deposit Locker facility and Rupee Travellers' Cheques.

1929 Setting up of the Executor and Trustee Department. 1932 Deposit Insurance Benefit Scheme. 1962 Recurring Deposit Scheme.

Subsequently, even after the nationalisation of the Bank in the year 1969, Central Bank continued to introduce a number of innovative banking services as under:

1976 The Merchant Banking Cell was established. 1980 1986 Centralcard, the credit card of the Bank was introduced. 'Platinum Jubilee Money Back Deposit Scheme' was launched.

The housing subsidiary Cent Bank Home Finance 1989 Ltd. was started with its headquarters at Bhopal in Madhya Pradesh. Quick Cheque Collection Service (QCC) & Express 1994 Service was set up to enable speedy collection of outstation cheques.

Further in line with the guidelines from Reserve Bank of India as also the Government of India, Central Bank has been playing an increasingly active role in promoting the key thrust areas of agriculture, small scale industries as also medium and large industries. The Bank also introduced a number of Self Employment Schemes to promote employment among the educated youth.

Among the Public Sector Banks, Central Bank of India can be truly described as an All India Bank, due to distribution of its large network in 27 out of 29 States as also in 3 out of 7 Union Territories in India. Central Bank of India holds a very

prominent place among the Public Sector Banks on account of its network of 3656 branches and 178 extension counters at various centres throughout the length and breadth of the country.

Customers' confidence in Central Bank of India's wide ranging services can very well be judged from the list of major corporate clients such as ICICI, IDBI, UTI, LIC, HDFC as also almost all major corporate houses in the country.

structure

Directors of Central Bank of India & their address:

Shri S. Sridhar Chairman & Managing Director Chander Mukhi Nariman Point Mumbai-400 021 Tel.: 022 - 2202 4393/ 2202 3942 Fax.: 022 - 2202 8122

Smt Vijayalakshmi R. Iyer Executive Director 11 th Floor,Chander Mukhi Nariman Point Mumbai - 400 021 Tel.: 022 - 2202 3661 Fax.: 022 - 2286 6187

Shri Rajiv Kishore Dubey Executive Director 10 th Floor, Chander Mukhi Nariman Point Mumbai - 400 021

Tel.: 022 - 22874143 Fax: 022 - 2202 2617

Dr.Shashank Saksena Director Ministry of Finance Dept of Financial Services New Delhi.

Shri Salim Gangadharan Director CGM-in-Charge Reserve Bank of India Foreign Exchange Department Central Office 11 th floor, Central Office Bldg. Shahid Bhagat Singh Road Mumbai 400 001

Shri Brijlal Kshatriya Director Central Bank of India 57, Navjivan Vihar, 1st Floor, New Delhi-110017

Prof. N. Balakrishnan Director Super computer Education & Research Centre,Indian Institute of Science, Bangalore - 560012

Shri Romesh Sabharwal Director A 2/3, M S Flats, Peshwa Road, Gole Market, New Delhi - 110 001 Tel.: 011-23365255, 23365256

Major (Retd.) Ved Prakash Director 204/1 Neb Valley Sainik Farm, Nab Sarai New Delhi - 110 068 Tel: 011 - 23018891/ 23014325

Shri B S Rambabu Director Tulsinagar Branch House No. 2/3/763-3 Gol Naka Amberpeth Road Hyderabad - 500 013 Tel: 040 - 23468961

Corporate Mission To transform the customer banking experience into a fruitful and enjoyable one.

To leverage technology for efficient and effective delivery of all banking services.

 To have bouquet of product and services tailor-made to meet customers aspirations.

The pan-India spread of branches across all the state of the country will be utilized to further the socio economic objective of the Government of India with emphasis on Financial Inclusion.

Corporate Vision To emerge as a strong, vibrant and pro-active Bank/Financial Super Market and to positively contribute to the emerging needs of the economy through consistent harmonization of human, financial and technological resources and effective risk control systems.

CHAPTER 2 RESEARCH METHEDOLOGY

The process of developing statement, deciding modes of data collection and the means of analysis of data and the final presentation leading a logical interpretation is known as methodology. In 1st chapter the topic was introduced. In the 2nd chapter the research methodology of the study is given.

2.1 STATEMENT OF THE PROBLEM Customers Perception Towards Net Banking A Study In Raipur City. 2.2 PURPOSE OF THE STUDY To Study Customers Perception Towards Internet Banking In Raipur City. 7 2.3 OBJECTIVE OF THE STUDY rs in Raipur city adopted internet banking. customers in raipur city. facility. net banking facility. safety precautions while doing internet banking. 2.4 POPULATION Population is the total area, number of persons or group of person, who are the subject to study. To determine the first step of any research it define the boundaries of research. To achieve the objective of the study, all the customer of different banks of raipur city was selected. 2.5 SAMPLE A sample is a finite number of units taken for the purpose of the study out of the Universe. The sample is selected for the 8 convenient study. For the optimum sample should be selected sample should represent whole universe. It neither feasible nor

desirable to go each and everyone so sampling is done. The sample size is 50, and the sample units are the people of the city.