The Nigeria Customs Service Vehicle Verifcation System Concept Proposal:

A ProposalDeveloped for:

The Nigeria Customs Service

By: Interra Networks Ltd. Ground Floor, NACRDB Plaza, Central Business District, Abuja, NIGERIA
Phone: +234 (0)700 INTERRA Email: abuja@interranetworks.com

Date:

September, 2011

TABLE OF CONTENTS THE NIGERIA CUSTOMS SERVICE VEHICLE VERIFICATION SYSTEM.............................3 KEY DELIVERABLES.....................................................................................................4 Registration Process................................................................................................4 Verification Process ................................................................................................5 VEHICLE VERIFICATION SYSTEM HOW WILL IT WORK?.............................................6 Registration Process................................................................................................6 Verification Process.................................................................................................7

THE NIGERIA CUSTOMS SERVICE VEHICLE VERIFICATION SYSTEM

A number of cars are being driven on Nigerian roads, but only a few are actually being assembled or produced in Nigeria. This however means that some are being imported into the Country, while others are illegitimately brought in. The question here is how do we differentiate between those that have passed through designated authority and those that have been smuggled in? The Nigeria Customs Service has made several efforts at curbing the illegal importation of cars into Nigeria, which have seemed a little challenging, and here is an opportunity to complement these efforts in order to yield significant results. Interra Networks Ltd (herein referred to as Interra) is therefore pleased to provide the Nigeria Customs Service (herein referred to as NCS) with a proposal for the deployment of car tracking technology or solution. A turnkey solution that will enable the Nigeria Customs Service monitor the importation and the plying of registered vehicles on Nigerian roads. The Nigeria Customs Service Vehicle Verification System on completion stands to achieve the following;

Improved Security: This system will help to reduce the crime of smuggling vehicles into our country; something the Nigeria Customs Service strongly wishes to achieve.

Generate Revenue: It will reduce the number of unregistered vehicles, thereby increasing revenue through payments made from registration processes.

Database Management: This solution will also help to develop and maintain accurate database of vehicles information for present use and for future purposes.

Enhanced Efforts: With the several efforts being made to curb illegal importation of cars into the country, the solution definitely will help to consolidate the efforts of the NCS.

Trend Analysis & Reporting: this system will help to monitor the rate of unregistered cars into the country, aid the collation of data and generate reports on trends in smuggling activities. The information could also serve as a source of intelligence to the NCS.

KEY DELIVERABLES
The key deliverable will be a service that enables the Nigeria Customs Service to conveniently monitor, and control the number of vehicles imported into the country and develop a databank for this purpose. This will be achieved by deploying the following processes:

Registration Process
Contrary to the generic notion that the vehicle registration process is cumbersome, it is a lot easier when compared to the consequences of not being registered by the law enforcement agencies, most especially the NCS. The registration process will take the following steps:

Imported vehicles will be registered at the port of entry. Vehicles illegally brought into the country will be required to register as well or face the consequences of not registering. Follow the registration process given by the NCS. Be sure that you are given a Vehicle Identification Number, also referred to as the VIN number. Subsequently, the VIN number will serve as the means of identification for your vehicle upon verification by NCS field staff.

However, failure to register will cost a vehicle the following;

The vehicle will be impounded The owner of the vehicle will be required to pay a demurrage for everyday the car remains impounded and unregistered

Verification Process
An Interactive Voice Response (IVR) Platform: this technology will be supported via a contact centre infrastructure. This will provide an interactive voice prompt to guide the NCS official on the use of the system while requesting input at certain times; 1. A toll-free Vanity Number: The NCS official dials an easy to remember number 0800-CALL-NCS, or any other desired number;

2. SMS Gateway: This technology will enable the NCS official send a certain request via an SMS means and allows the official get a prompt notification. This technology will also be supported via a contact centre infrastructure 3. Security (Information) Databank (ID): This will be used to store information for the purpose of proper data storage and analysis. It will be a central source of intelligence which can be used to defend and/or influence policies that are considered public opinion, and allow the NCS generate a database of all legally imported vehicles into the country. VIN information will be collated from already existing database, and recaptured into the database that will be systematically constructed for the NCS, which will allow for the conglomeration with the new vehicle registration that will be done.

VEHICLE VERIFICATION SYSTEM HOW WILL IT WORK?

Registration Process

Collect all information of imported car.

Payment for Imported cars

DATABASE 1)VIN 2) Model 3) Year of Manufacture 4) Color 5) Payment Verification

Once a car has been imported into the country, all details of the car are captured and stored on the NCS database. This includes (VIN, model, Chassis number, year of manufacture, color) of the specified car After payment for the legally imported car has been made, payment verification is sent to the NCS database which is tied to the cars VIN number that would be used for identification.

NOTE: All records of pre-existing legally imported cars shall be stored on the NCS database.

Verification Process
Via the Phone the NCS official can call to a designated toll-free number
and he receives prompt response based on his inquiry. The process will involve the following steps:

The NCS officer stops a vehicle to verify the VIN particulars

IVR Script
IVR prompt instructing the caller to enter Vehicle VIN number

calls

Nigeria Customs Field Officer

Enter Vehicle VIN Code

Database

Captures details of transaction Database

The NCS official can dial a vanity number such as 0800-CALL-NSC1, or any other desired number and is routed to an IVR. The IVR will guide the NCS official on the use of the system, while requesting input at certain times. Based on the input, a prompt response will be given for the authentication of the inquiry The details of the calls will be directly stored in the Intelligence (Information) Databank (ID) for quality assurance process

Toll-free numbers

Via SMS the NCS official will send an SMS to a designated number and he
receives prompt response based on his inquiry. The process will involve the following steps:

The NCS officer stops a vehicle to verify the VIN particulars

Database
Short Code

Nigeria Customs Field Staff

Captures details of transaction Database

The NCS official can send an SMS to a short code or any other desired number; The NCS official will receive a prompt notification based on his inquiry; The details of the SMS will be directly stored in the Intelligence (Information) Databank (ID) for quality assurance process.

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