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All major airports have a well-designated customer services counter to handle all passenger queries and to provide special assistance in case of delayed/ disrupted flights. Delhi Duty Manager Airport (91-11) 25675317 Mumbai Duty Manager Airport (91-22) 26156994 Chennai Duty Manager Airport (91-44) 22560022 Kolkata (Calcutta) Duty Manager Airport (91-33) 25119846 General Enquiry 25119637 Bangalore Duty Manager Airport (91-80) 66785161 Hyderabad Duty Manager Airport (91-40) 9989245004 * Numbers are subject to change

Poor customer service and care- by Air India

Dear Sir/Madam, I have booked tickets (From Korea through internet) in Air India Flight through Makemy Trip organisation from Mumbai to Pusan via Hongkong. Just one day before departure, it was informed that flight was re-scheduled due to which, my wife along with two kids had to stay whole night in Hongkong Airport. I had requested Airline authorities to provide an accommodation (generally airlines provide) at Hongkong. I had sent e-mails and lodged complaint in Air India web site, but of no use. My wife contacted Air India authorities in Mumbai. They had informed that a request has to be placed at their counter part at Hongkong Airport. When I have contacted Air India counterpart in Seoul, they informed me to contact Air India, Mumbai. Finally, at Airport, during check-in, they informed that accommodation would be provided at Hongkong airport. Informatively, when my

family arrived in Hongkong and contacted Air India staff, then they informed that no infromation from Air India, Mumbai. It is to inform your good organisation that due to this kind of treatment and since my wife was travelling abroad for the first time, we all were under mental trauma. I want to sue the Airlines for which your guidance and support is required.

A person who hires and avails services rendered by the Air Line is a consumer-- Hence if the deficiency in services is proved, the consumer is entitled for damages. { K.K. Gupta v New High Flying Travels Private Ltd. 2001 (I) CPJ 61 : 2001 (1) CPR 553 : 2001 (2) CLT 188 (Del) }

Worst air lines in world

I am shocked to learn that how official airlines of India treats its customer..!, I am Dr.Gurpreet Singh resident of Patiala, Punjab, India, with e-ticket no- 0983800177850 and with open return. Came to JFK on 2nd Oct. I wanted to book my return flight to new delhi for 30 or 31 of october, but customer care executive told me to pay $220 more even though i had paid already Rs.48000/as the full amount of ticket. The executive 'Pinky' told me that there are no seats in my class but after paying the $220 amount, i will be given a seat in same airplane AI 101 in the same cabin...what a shocking experience... I have already a booked ticket with open return...the airlines has booked the ticket.. and now they say they dont have seats... why the hell then they sell tickets..... isn't it your responsibility to make it sure for customer to have their next vacant class converted to the one for which the flier has ticket rather than asking for more money and that too to the tune of $220 per person. Even the city office people in NY are such that without listening to your complaint they just hangup...???? and reply that i should talk to my travel agent in india...!thats great airindia runs through agents sitting in india and not by city office people in NY, even for talking to them you need to wait 20 min on phone when somebody really picks the phone just to answer that they are helpless and then putting the phone down....! Anybody reading this mail should immediately call me for my rescue when i am struck at NY waiting for any genuine official to help me... in getting my open ticket confirmed from jfk to delhi for 29 or 30th of october, "MY PHONE NO IS- 001-419-944-7108" thanks and waiting.........