Synopses of Consulting Projects And Training Workshops

We believe that the best promise of prosperity for a community rests on the desire and the ability of each of its members to learn, to take responsibility, to embrace accountability and to adapt to an ever-changing environment.

Division of

International Key Building 2nd floor Hazmieh, Baabda 2901 3215 Lebanon +961 5 950 952 +961 71 950 952 info@beyondrd.com www.beyondrd.com www.beyondct.com

TABLE OF CONTENT
Page Who we are ...................................................................................................... 2 Our Beliefs ........................................................................................................ 3 Our Services ..................................................................................................... 4

Synopses of a Sample of Consulting Projects .................................................. 5

With Public Institutions and Civil Society Organizations With the Private sector

Our Most Popular Workshops ......................................................................... 9

IIIIIIIVLeadership and Management Skills Workshop Series Communication and Interpersonal Skills Workshop Series Citizenship and Participation Workshop Series NGOs Capacity Building Series Finance Skills Workshop Series

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Methodology and Learning Approach .............................................................. 10 Partial Clients List ............................................................................................. 13

Synopses of Consulting Projects And Training Workshops

WHO WE ARE

Beyond Consulting & Training and Effiqual Management Consultants Canada are an innovative team of consultants committed to serve you with authenticity and compassion. Our interventions embrace an integrated holistic approach, which enables you to develop your people, establish harmony in your systems, and achieve sustainable organizational success. Beyond Reform & Development (BRD), a division of Beyond Consulting & Training specializes in public sector reform programs and civil society development in Lebanon and the Arab World. We are driven by the commitment towards contributing to more participatory inclusive and responsive governance systems in the Arab World. BRD has served public institutions across the region through designing and implementing reform projects in education, youth and local governance. We have also built the capacity of hundreds of NGOs, in partnership with UN agencies and international organizations to enhance internal management, governance, advocacy and campaigning skills. Beyonds core team of consultants and those of its sister company (Effiqual Designed Learning Canada) along with its strategic allies have contributed to the growth and development of a myriad of organizations in the public and private sectors in Lebanon, the Middle East, Europe, Asia, and the Americas. We have worked in partnership with client organizations, teams, and people to initiate change, provide support, and foster a culture that empowers people, encourages innovation, rewards success, and values honesty and feedback.

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Synopses of Consulting Projects And Training Workshops

OUR SERVICES
Beyond Reform & Development offers services in the following areas: Reform Interventions: BRD has extensive experience offering tailored reforms and public sector interventions across the Arab World particularly in the areas of education, youth, media, entrepreneurship, external relations and diplomacy, social affairs, women empowerment, community development, local governance, prisons, and socio-economic strategy. Institutional Development: BRD serves public institutions throughout the Arab World with a specialization in leadership and organizational development; bringing to the work-place a culture of engagement, participation and higher performance. We facilitate restructuring processes, reengineering, human resources reform, operating procedures, management change processes. Capacity Building: BRD offers a holistic approach to capacity assessment and capacity building that serves the development needs and priorities of senior management and staff, in the fields of public service, leadership, management, interpersonal skills; with the aim of improving quality and public sector responsiveness. Learning Design: BRD consultants possess expertise in designing academic modules, training curricula, best practices manuals and customized toolkits to serve the needs of public and private sector individuals and organizations, in the fields of governance, accountability, public service, participation, leadership, advocacy and policy development. Policy Development: BRD employs evidence-based research to develop and advocate policies at the level of central and local government. BRD offers policy solutions tailored for public institutions that can improve citizens lives and contribute to socio-economic growth. We have extensive experience in designing policies for youth empowerment, electoral systems, judiciary, education, local economic development, and good governance.

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Synopses of Consulting Projects And Training Workshops

OUR BELIEFS
We at Beyond Consulting and Training believe that the development of people is the golden key to building organizational capacity and to sustain organizational prosperity. The latter requires a real engagement of the person in consulting, training and development activities, where the whole person becomes immersed in the learning. We achieve this by: Being fully conscious of the adult learning cycle and reflecting that by applying a deep experiential approach to our workshops. Balancing the technical and human dimensions, with heavy emphasis on soft skills development and a solid integration of both sides in our methodologies and practices. Engaging both heart and mind into the learning, inviting participants to fully invest themselves in the workshops. Being consultants and trainers, we endeavor to bring the realities of the participants into the room to make their experiences very tangible, thus preparing them to start applying the learning upon their return to their jobs. Ensuring that follow-up and coaching activities take place to maximize the integration of the learning into the work environment and the day-today practices. Staying in tune with the evolution of the management science and the global economic and corporate trends to adapt what we do to real client requirements. Designing our consulting interventions and learning activities with a high degree of flexibility to permit ourselves to adapt to participant requirements on the spot while at the same time preserving the integrity of the experience. Being biased towards Partnership as a business strategy, Selfempowerment as the path to nurturing human potential, and Systems Thinking and Decentralization as the journey to maximize the value of the investment in the human element towards organizational success and longevity. We are proud of the above principles, strategies and practices that we embrace in the way we serve our clients. The feedback we get from our clients and the impact that we have been grateful to have are our reassurance that we have made the right choices in the journey of fulfilling our mission as management consultants and trainers.

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Synopses of Consulting Projects And Training Workshops

SYNOPSES OF A SAMPLE OF CONSULTING PROJECTS

Following is a brief description of a sample of our integrated consulting/training projects with North American, Gulf and Middle East Companies, public institutions and civil society organizations: With Public Institutions and Civil Society Organizations
Socio-economic development for a city governorate in Syria: we assisted a major international organization in facilitating stakeholders meeting and dialogue sessions between sectors associations and the governorate of Aleppo. We also helped in designing pilot projects to enhance cooperation between them. Capacity-building program for NGOs in Lebanon: Between 2005 and 2010, over 200 Lebanese NGOs from all regions participated in training workshops that we have designed and implemented. In collaboration with a Lebanese Ministry and a UN program, Beyond has developed customized workshops for NGOs on Leadership and Good Governance, Human Resources and Volunteer Management, Planning and Organization Skills, Fundraising and Proposal Writing Skills, Project and Team Management, Finance and Accounting Skills, Community Development, Advocacy Skills Local Economic Development: In collaboration with a major international organization, Beyond is implementing a local economic development project targeting 137 municipalities across three regional clusters in Lebanon. The project aims at recommending national policies that emanate from local priorities, needs and economically viable clusters. Social Entrepreneurship: In collaboration with an international organization, Beyond is facilitating the inception of two social enterprises within two community centers in Georgia. The project aims at building the capacity of community centers staff and local leaders by enhancing their ability to transform social challenges into opportunity for growth and community engagement. Prisons Management Reform: In collaboration with the Lebanese Ministry of Social Affairs, the Ministry of Interior and the Italian Cooperation for Development, Beyond built the capacity of Internal Security Forces in 11 peripheral prisons across Lebanon. The project culminated in a Management Reform Proposal that is currently under consideration for future prisons policies in Lebanon. Capacity Building and Train the Trainer Programs in the Arab World: Since 2003 Beyond has worked with Injaz (Junior Achievement) to support new staff and volunteers in Palestine, Oman, Bahrain, UAE, Algeria, Morocco, Kuwait, Iraq

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Synopses of Consulting Projects And Training Workshops

Political Development for Political Parties in Jordan: In partnership with a major international organization, we designed a training workshop and customized manual focusing on Developing Consensus and Building Alliances for five political parties. Developing Lebanons First Career Counseling Unit: In collaboration with the Ministry of Education, we helped design and develop a career counseling curriculum and capacity building program for two years that resulted in establishing career counseling services for public schools. Public Water Corporation in Lebanon: We designed and implemented a capacity assessment mechanism for this semi-autonomous public agency. Based on the assessment, Beyond developed a capacity building program for 7 months that resulted in enhancing the human resources practices at the level of leadership, management and relationships within the corporation. Entrepreneurship Development Program with National Ministry in Kuwait: We built the capacity of youth counselors by training them on an entrepreneurship program. This program was then transferred by the counselors to youth centers across Kuwait.

Foreign Affairs and Diplomacy: We have worked closely with a Kuwaiti Ministry to strengthen Negotiation Skills and Media Relations Strategy. We implemented a needs-assessment for junior diplomats and accordingly development a program and training manual on negotiation and media relations. Women Political Empowerment in Lebanon: We worked with a major UN agency in collaboration with a Lebanese government entity, to develop a three-month capacity building program for 67 women candidates in the 2010 municipal elections. The program was comprised of a campaign tool-kit customized to the Lebanese culture and supporting the cause of women representation. We also developed training workshops and personalized coaching sessions to cater to the needs of women. The project culminated in a Best Practices Manual. Prisons Reform and Capacity Building for Security Forces in Lebanon: We developed a training series on human rights for security forces within prisons all over Lebanon. The project culminated in policy implications that will be presented to the Lebanese government, and partner international organizations and embassies. Curriculum Development Local Governance & Active Participation in Lebanon: Beyond designed this curriculum comprised of twelve learning modules and compiling over 67 references collected from over 27 local and international, governmental and non-governmental entities in Lebanon. We trained a group of 30 lead trainers who currently implement the curriculum within their organizations and communities.

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Synopses of Consulting Projects And Training Workshops

With the private sector

Multinational bank based in Lebanon: we supported this bank in the implementation of a new management strategy across the head office and all its branches. Training workshops included Choices for Sustainable Prosperity, Change Management, Dealing with Responsibility and Accountability, Reforming Management Practices Diversified manufacturing group - Lebanon: we have been working with this group since 1997. Our initial mandate was to help them formalize their training process and to institutionalize their training department. The project evolved into supporting the anchoring and dissemination of a group-wide culture and management philosophy. This consulting project has been complemented by a wide range of workshops and sessions for a cross-organizational and cross-functional representation of hundreds of participants, from Senior Management to Shop-floor employees. Topics include Business Ethics, Behavioral Choices for Success, Empowering Leadership, Managing Change, Consulting Skills, Selling Skills, Train-the-trainer, Coaching, various modules in Management and Supervisory Skills, Interpersonal Skills, Personal Development, Relationship Building Diversified industrial group - KSA: have worked with this group on an overall restructuring effort aiming at embracing distributive management systems, with a choice for empowerment and partnership. A systematic and systemic approach was undertaken to reform the Human Resources management practices, including, compensation and remuneration system, salary scales, hiring process, training and development. This effort was as well support by a variety of training workshops. Food industry group Lebanon and KSA: we have been working with this group on a complete restructuring process, including reform of various functional departments, change of management, human resources, information and financial management practices. The full cycle of hiring and engaging employees was reformed, and it included a complete rethinking of the way people are integrated, motivated and retained. The latter was actualized through employee and salary surveys, new compensation systems, redistribution of roles and responsibilities, adjustments of job descriptions and performance appraisal tools, and re-engineering of training and development processes. Once again, this project was supported by various training interventions in Change Management, Human Resources Management, Empowering Leadership, Supervisory Skills, Coaching, Time and Priority Management Hospitality industry group Lebanon and KSA: have been working with this group on setting up new hotel, restaurant, conference centers and travel operations throughout the Middle East and Gulf region. Our interventions have included the set up of Human Resources Management Systems and Practices. These systems have included: Strategic HR planning, Operational HR Planning, Job Analysis & Design, Personnel Management, Recruitment, Employee Testing & Selection, Motivation & Retention, Orientation, Training & Development, Appraising Performance, Job Enrichment, Managing Careers, Establishing Salary Scales, Compensation and Reward plans. HR Analysis Tools and Reporting

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Synopses of Consulting Projects And Training Workshops

General insurance and reinsurance company - Lebanon: we were involved with this company for more than one year in a consulting and training process to hone skills and nurture a spirit of entrepreneurship. Workshops covered training in Empowerment, Leadership, Commitment, Living out your Values, Active Listening, Active Dialogue, Giving Support Medical trade group Lebanon, Middle East and North Africa: we have been supporting this group in developing and implementing their growth and market penetration plans and have conducted for them training in Leadership, Management, Finance, Marketing and Sales Skills. We are currently working with them on establishing a training process aimed at linking individual and team performance to company strategic and operational objectives to job and personal development requirements. Paper converting company - Canada: Supporting Change, Modernization and Quality initiatives. Improvement processes with clients towards building management systems and practices to ensure sustainable prosperity using a systemic approach concurrently improving productivity, client and market adaptability through employee involvement and commitment. Interventions have also focused on working with some clients to transition from a Family-owned business mindset to an Institutional mindset. Apparel industry group USA and Canada: we have been consulting for this group for more than ten years. We have helped in the set-up of a new company, in the acquisition and cultural integration of two additional companies, and in the set-up of a group structure covering all functional aspects. Various training workshops and the set-up of a learning organization model were also part of this process. Fully integrated furniture company Lebanon: We have supported this client in their expansion plans and to transition to a new organizational structure and to new facilities. This project is still on-going with consulting, recruiting and training intervention. IT solutions development, integration and consulting company Lebanon: Supported the complete start-up of this company and helped them in developing their strategic, business and operational plans. We continue to help them in their business evolution process through consulting, recruitment and training. GSM group multinational: We have been the sounding board for this group in their expansion across a number of countries in Asia, Europe and Africa. Recruitment and training services have also been provided to this client. Fine papers manufacturing company USA and Canada: helped this client implement a company-wide "Integral Quality" Continuous Improvement process, across head office, five manufacturing plants, and ten trade operations. The latter included the reform of the human resources function, and the definition of policies, strategies, and plans for the change process. We supported this company as well in the complete life cycle project for the building of a new paper mill, a two billion dollar

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Synopses of Consulting Projects And Training Workshops

project. We have worked with this client for more than twenty years and have trained more than three thousands of its employees over the years in a myriad of topics. Other consulting projects: we have also served other clients in the same industries as the above clients, and in the automotive, metal, cosmetic, retail, education, hotel, pharmaceutical, and healthcare industries. Our consulting services have also been widely used in the public sector and with NGOs. For a large number of multinational companies: we have worked with these various companies in a variety of industries on training needs analyses, delivery of a multitude of standardized workshops, and the development and conduct of customized or tailor designed workshops in the areas of management, leadership, consulting skills, team development, and other soft skills development and organizational capacity building.

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Synopses of Consulting Projects And Training Workshops

OUR MOST POPULAR WORKSHOPS

Below is an overview of a partial list of workshops that we believe will contribute nicely to the employees training and development plans and will nurture the learning within organizations towards the fulfillment of their short term and long term operational and strategic goals and aspirations. All these workshops are subject to adaptation and customization based on the participants qualifications, managerial level and organizational needs. ILeadership and Management Skills Workshop Series Flawless Consulting Skills Empowering Leadership: Personal and Organizational Requirements Leadership Traits and Management Skills Leading High Performance Teams Diversity and Cultural Synergy Change Management Leading Board Effectively Coaching: Depth, Clarity and Responsibility Conflict Management Corporate Governance Business Ethics Strategic Thinking and Planning Business Planning Mini MBA Program HR Management The Train The Trainer Supervisory Skills Communication and Interpersonal Skills Workshop Series Effective Communication Skills Team Building and Management Skills English Business Writing Presenting with Impact Negotiating wants and agreements Dealing with Others Assertively Solving Problems with Creative Minds The Lateral and Analytical Thinking Creativity Workshop Influencing Others Self Management

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Synopses of Consulting Projects And Training Workshops

Stress Management and Self Empowerment Applying Emotional Intelligence into the Business Mind Mapping and Brain Training Managing Time and Prioritizing Tasks C.A.R.E. Mindset A Customer Service Nurturing Collaborative and Partnership Selling Account Management and Trust-Based Relationships IIICivic Participation Workshop Series Citizenship Education Electoral Systems Local Governance and Youth Participation Advocacy and Campaigning Skills Monitoring Methodologies Women Participation and Political Skills Negotiation and Building Alliances Civic Education Series Local Governance and Active Participation (Curriculum) Active Citizenship (Curriculum) Youth Participation Political Participation and Influencing Strategies NGOs Capacity Building Series Leadership and Management Skills Internal Governance and Accountability Planning and Organization Skills Social Entrepreneurship (Curriculum) Community Development Volunteer Mobilization and Management Project Management Fundraising and Proposal Writing Finance Skills Workshop Series Accounting and Budgeting Principles Finance for Non Financial People Investor Relations

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VII- Local Governance Series Community Development Relationship with the Media Municipal Code Workshop
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Synopses of Consulting Projects And Training Workshops

Electoral Law and Required Reforms Local Development Policy VIII- Advocacy & Campaigning Series Strategy and Planning Research Methods Research and Advocacy Advocacy and Lobbying Workshop Developing Campaign Messages Series IXPolitical Development Series Political Party Development Workshop Policy Development Workshop Electoral Campaigning Workshop Building Coalitions Workshop Negotiation and Building Alliances Workshop Womens Empowerment and Political Participation Workshop Assertiveness and Strategy Development Workshop Conflict Resolution Workshop Consensus Building Workshop

X- Monitoring Methodologies Series Electoral Monitoring Legislative Monitoring Candidates Monitoring Municipalities and Local Government Monitoring Monitoring Policy Reform XIStakeholders Relations Series NGO-Constituency Relations International Organizations & Local Partners: Building Trust and Creating Impact Government-Civil Society Relations : Moving towards Collaborative Partnerships

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Synopses of Consulting Projects And Training Workshops

METHODOLOGY AND LEARNING APPROACH

The methodologies and learning approach that we employ are highly experiential. When we are engaged in consulting and training services, we make sure that we partner with our clients by involving client employees throughout the interventions to warrant that knowledge is being transferred into the client organization, and thus we reduce long-term dependence on external consultants and trainers, and we nourish and build the internal capabilities. All our consulting interventions and learning and development activities apply as well this experiential approach, with heavy emphasis on practice, simulations, role-plays and cases drawn from the real work environment, and job realities and situations. Furthermore, we use videotaping and debriefing to allow the participants to experience themselves in action and assess their own readiness for the desired mindset.

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Synopses of Consulting Projects And Training Workshops

PARTIAL CLIENT LIST

Here are some of the organizations that have been served by our team. The list is testimony to our talent to help craft and implement successful change management programs supported by resourceful and innovative training styles and methods.
Private Sector: Abu Dhabi Islamic Bank Algorithm - Lebanon Alico Lebanon Al Othman Group Saudi Arabia Al Shaya Group - Kuwait Amex - Canada AXA Middle East Azadea Retail Group Azadea Hospitality, Food & Beverage Bankers Assurance - Lebanon Bank of Beirut and Arab Countries - Lebanon Bank of Khartoum Bell Canada Bell Mobility Canada Booz & Co. Canadian Imperial Bank of Commerce Carlton Al Moaibed Hotel Saudi Arabia Citicorp Coca-Cola - International Daher Group Lebanon Domtar Pulp and Paper - Canada Farra Design Center - Lebanon Freescale - Worldwide Hewlett Packard - Worldwide Hydro-Quebec - Canada Public Sector: Banque du Liban Iraqi Ministry of Human Rights Kuwaiti Ministry of Foreign Affairs Kuwaiti Authority for Youth and Sports Lebanese Ministry of Education Lebanese Ministry of Social Affairs Lebanese Ministry of Environment Lebanese Ministry of Interior Office of the Minister of State for Administrative Reform Myah El Bekaa Corporation - Lebanon Ontario Ministry of Industry National Council for Women Various Lebanese Municipalities Indevco Group Lebanon Intercontinental Bank - Lebanon Johnson & Johnson International Kuwait Petroleum Corporation Lebanon and Gulf Bank Medicals International Middle East Manulife Financial - Canada Microcell - Canada Motorola Worldwide National Bank of Kuwait National Commercial Bank Saudi Arabia Napco Group Saudi Arabia Nortel - Canada Novartis Worldwide Pratt & Whitney Canada Price Waterhouse Coopers - Canada Royal Bank - Canada Sabis Educational Services Middle East Sony of Canada Sultan Center - Kuwait Syncrude - Canada Update Garment Lebanon Via Rail Canada Walaa Insurance Saudi Arabia KPC Kuwait Zain - Kuwait Non-Governmental Organizations: United Nations Agencies European Union & Commission Escwa Lebanese Red Cross Save the Children Relief International Catholic Relief Services Young Entrepreneurs Association Friedrich Ebert Foundation Projects Center for Research & Training for Development Injaz Lebanon Mercy Corps Catholic Relief Services National Democratic Institute

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