Kritarth Consulting (P) Ltd.

Presents

1 Day Program on

Business Communication
For Better Performance and Better Results

The Purpose of Communication is to make Stepping Stones out of Stumbling Blocks.

Program Details: Date: 12.06.10

Venue: USO House,Qutab Institutional Area, New Delhi

Timings: 9 am 6 pm

In business, Managers can not not communicate effectively.

The purpose and content of the communication that top level Managers / Senior Executives etc. do are distinctly different from the communication patters of junior level executives and others. The only communication top level managers must do is to effectively communicate the mission and vision of the organization. This program is intended for Executives who need to understand that the communication from them is defining moments for achievement of objectives and sustainable development (planned change) of organization. In short, this communication is about walk the talk & barefoot management and transformational communication put together.

Program Overview - Why Bad Communication Hurts

When Employees do not communicate effectively, Companies lose existing customers and market share. When Employees fail to communicate to convince the new customers to buy products and services, Companies lose business opportunities. When Employees fail to communicate in the market, Companys Credibility, Goodwill and Competitive advantage are all lost to the Competitors. When Employees fail to communicate properly with colleagues, Government Officials and others, Managements lose peace of mind and Companies lose everything. Remember, without improved Communication Companies may not thrive. Communication is, however, not saying anything or something, writing anything or something Wanting to convey something and not conveying anything. It is neither casual nor cosmetic nor Glib Conversation. It is not just an exchange of message, data, information or facts.

It is life-giving element in every business transaction. It is aimed at generating more business, more profits, more Customer Satisfaction, more SelfSatisfaction, more Goodwill and more Market share.

Benefits of Better Communication

Improves profits and profitability (Bottom line and Top Line), Holds Employees Together Builds mutual trust and Harmonious Workplace relations Binds our Customers with us, Joins the stakeholders with us Increases Product Quality Increases Service Quality Increases Team Spirit Increases Confidence Increases Respect for Top Management Increases Workplace Discipline (read obedience) Increases Job Satisfaction Reduces costs and wastages Reduces rejection, re-work, Reduces Accident and Promotes Safety Reduces Conflicts and Grievances Reduces Employee Turnover

In many Companies, Executives are found weak in Communication. Casual approach to Communication is causing irreparable damage to Companys Business. What a Self-sabotage? This bad situation can be corrected. Training Executives to communicate properly is the Only Solution.

Topics covered in this workshop include: What is Bad Business Communication? Keeping Management Uninformed Withholding Information Why Communicate at all 4 Fundamentals of Business Communication (Inescapable, Irreversible, Complicated, Contextual) Written Communication (Reports, Memos, Letters, Proposals, MIS, e-mail etc). Verbal Communication (Conversation, Meetings, Presentations, Telephone Etiquette, Grievance & Complaints Redressal etc). Non-verbal Non-Written Communication( Feelings, Emotions, Facial Expressions etc) Professional Body Language Profit-side of Communication People-side of Communication Business Correspondence (Letters, Reports, Memos, MIS etc) Business Meetings Presentations Skills Unhelpful Communication (Rumors, Grapevine)

Role of Communication in Inter-Personal Inter-Action Management Maintaining and Enhancing Self-Esteem of Colleagues & Clients Why Listen and Respond with Empathy Why Seek and Give Help to Colleagues & Clients (Collaboration, Coordination, cooperation, cope-ability. Resolving Conflicts (Companys Time is Not for Settling Scores).

It is how you say what you want to say that decides the outcome. Learning outcomes for this workshop include: Attaining Zero Errors in Communication for Business Building Applying Verbal and Non-verbal strength to enhance personal Effectiveness Saved Time from Rework, Repetition, Damage Control Saving of Man-hours, Effort, time & Stationery Applying communication strategies that can influence and motivate others Greater Job Satisfaction Satisfied Customers & Clients Growing Reputation as Reliable Knowledge Company.

Program Modus Operandi Interactive Inputs, Exercises, Role Plays, Games, Learning-to-Communicate by Doing, Jot-Downs

Who Should Attend This program is specifically designed for Executives, First Line Managers and Middle Managers of various Departments in the Organizations. Those who attend this Powerful Program understand What, When and How all Champion Managers should and should not communicate because communication is defining moments for the entire organization.

Know Your Trainers Team Harsh Kumar Sharan (XLRI Alumnus, Train the Trainer certified) who will conduct this program brings with him over 36 years of hands-on experience of working in senior Management positions in Tata Steel. As a professional he has himself trained professionals from varied verticals on Communication, and skills necessary for better Communication for Better performance. As Management Faculty he trains MBAs in the subject of Communication Skills for Better Performance. Executive Coach, Mentor-Trainer Founder-Director of Kritarth Consulting (P) Ltd., a HR Consulting & Productivity Improvement Firm Train the Trainer Certified from Tata Management Development Center (TMDC) Visiting Faculty to top B-Schools like IIT Bombay SJMSOM, NMIMS, ITM, Thapar LMTSOM & others S Nidhi Co-Creator - 4T Principles & 16 Power Propellers(Thought alignment program for individual and corporate clients) Formerly with a Leading RPO as Practice Head, earlier worked with American Express, Fidelity. Delivered Behavioural training programs on Soft Skills, Communication skills, Business writing skills, etc. to Corporates and Management Students.

Delegate Fees (Investment on Value Addition) Rs.3800/-(Rupees Three Thousand Eight Hundred Only) per participant + Service Tax Total Fee Payable: Rs.4192/- (Four Thousand One Hundred Ninety Two Only) Fee covers Training, Study Materials, Luncheon, Coffee / Tea etc. The participants will also receive Certificate of Participation at the end of the program.

For Nomination Enquiry and Help, please Call Harsh on 9312650756 Shakti on 9811272681 Email: hksharan@kritarth.com Email: Shakti@kritarth.com