MUHAMMAD IMRAN

H # 3444-P, Street # 3 Roza Park Mansoorabad Faisalabad. OBJECTIVE: I want to join a challenging dynamic organization. Where I can learn more and more and improve my abilities. I want to do some exceptional work in my professional career. EXPERIENCES 1- Collection Officer in NIB BANK LTD Faisalabad from 02-11-2009 to 15-10-2010. Responsibilities Collection of total minimum payment due To recover from all SBL accounts Contribute towards reducing the provisioning by achieving good level of normalization Up-dating the system with the latest information about the clients during visits/pick-ups/calling Contact with the customer through telephone calls and inform the customer about the minimum payment and afterwards keeping strong follow up for the promises taken from these customers through fields visits Make sure that all collection processes are followed on time as per policy Coordinating with different departments as per the collection requirement To make sure when customer changes the address it should be changed in the system by a written request from the customer Providing an updating to the supervisor for difficult customer,i.e. skip, no contact Updating telephone calls and visits in the visits sheet Work specially in 30+60+ and GCL buckts Daily session with the supervisor about account discussion Participation in-house training in every start of month 2- Recovery Officer Out Source Recovery Citi Bank Faisalabad in Smart Services Associates from 12-06-2009 to 26-11-2009. Responsibilities: Follow the bank rules and regulations. To call the customers Card or Loan payment daily basis. Visit CM Home and Office meat with the customer first talk with customer total outstanding loan or card payment. If customers not agree the total outstanding payment then offer him to some amount wave off and settle this account. Follow the bank settlement process. If customer agree the account settle then received settlement application and other required document from the customer. When settlement case approved then received the settlement amount or cross cheque from the customer. To make the worksheet and visit sheet daily basis. To achieve the targets every month. 3-Credit card collection officer in Citi Bank, Regency plaza, Faisalabad from Mobile#: 0300-6653184 0321-7617577 E-mail: miha80pk@yahoo.com

January 15, 2007 to October 09, 2008. Responsibilities: To call the customer and motivate him to pay the credit card bill timely. Visit customer home and office for he collection of the credit card bill and explain him the beneficiates of the timely card payment. Collect the payment from the customer and deposit in the bank timely and did achieve the target every month. Customer cross cheque process. Work as a collection frontend+60+GCL . To give the work report to the seniors. To make the worksheet and visit sheets daily basis. 4-Operator and Booking Officer in Sachal Soft Tech D-Ground Faisalabad from 18-05-2003 to 08-01-2007. Responsibilities: To take the order for the new PCO and to make the calls and faxes for the customers. 5-Marketing Supervisor in Aftab Associates (Pvt.) Ltd. From 06-03-2001 to 17-10-2002. Responsibilities: To survey about the different products of the different companies marketing and to look after the work of the subordinates. To check the reports daily. To call the meeting weekly with subordinates about the market work and send the report to the Head Office. ACADEMIC QUALIFICATION: F.A. 1999 Board of Intermediate & Secondary Education, Faisalabad. Matric 1997 Board of Intermediate & Secondary Education, Faisalabad. COMPUTER LITERACY: Six Months Computer Diploma Bakhtiar Labour Hall Abdullah pur Faisalabad. DOS Programming Language MS Office Outlook Express Works in all Windows based packages. HOBBIES / SOCIAL / OTHER ACTIVITIES: Reading Books and Daily Newspaper, Internet Browsing Watch games and Documentaries. PERSONAL PROFILE: Fathers Name : Abdullah Date of Birth : July 7, 1982 Domicile : Faisalabad (Punjab) NIC # : 33100-0574657-7 Marital Status : Married Religion : Islam Nationality : Pakistani REFERENCE : Will be furnished on request