EXECUTIVE SUMMARY

This report has been prepared after a survey on HRM Departmetn of Haleeb Foods Private Limited. Building an excellent reputation over the years, Haleeb Foods continues to be at the forefront of product and packaging innovation. Haleeb Foods products are made with great care, and marked with our quality seal of recognition Haleeb Foods was established in 1986 and its first product was Haleeb milk. Since then, it has continued to provide quality products to its consumers with product and packaging innovations Haleeb Foods is having a franchise agreement with Cedillac France, and launched Candia Double Sterilized Milk in bottle format in April 1999. It aims to
Build branded food business to improve quality of life by offering tasty, sage, hygienically processed, affordable, highly nutritional food products through environment friendly processes to our customers while maximizing stake holders' value. All the products of Haleeb Foods are divided in three categories which are as fallow: 1. Dairy Products 2. Juices 3. UHT milk Haleeb Yogurt meets the highest quality standards and gives consumers unmatched quality, freshness and taste with every spoonful. Candia is Europe's Number One selling milk. Haleeb Foods Limited And Candia of France has joined hands to bring you the highest quality milk.

Production department is functional area department responsible for turning inputs into outputs through a series of production processes and the manager is responsible for making sure that raw material is are provided and made into finished goods effectively.

The Human Resource department at Haleeb Foods (Pvt.) Limited spearheads the recruitment process to ensure that the finest human resource is taken on board at Haleeb Foods.

In Haleeb Foods the recruitment and selection starts as follows.

Available position is advertised in newspaper and other media. Department coordinates receives C.V. and other documentation. Short listed candidates are interviewed by the manager. Final candidates interviewed by the. HR Director and Two relevant managers.

In Haleeb Foods Pvt. Ltd. both human resource directors and other managers play a critical role in the development of training programs. Human resource directors have assumed leadership in developing such programs. Most training is on the job.

HR is not playing a substantial role in motivating employees. Although they had claimed that they are having a strong motivational system but they are somewhat lacking in giving the sense of achievement to their employees. HR department should introduce HRIS system to increase the efficiency of the organization.

It is First dairy company which got 9001 certification. Not selling products only in Pakistan but also to other countries.

INTRODUCTION TO REPORT

This report has been prepared after deep analysis of human resource department of Haleeb Foods Private Limited.

You will also find in this report history of haleeb foods. The first portion of the report includes the vision, mission and polices of haleeb foods. It also contains the different products of haleeb foods. It includes a detail information on departments of haleeb foods. The middle portion of the report includes detailed information about the human resource department of haleeb foods.

Then it includes the recruitment process of haleeb foods. The last portion includes compensation management including salary, promotion, vacations health facilities provided etc. At the end it includes flaws in practices and recommendations and conclusion.

INTRODUCTION TO HALEEB FOODS

Building an excellent reputation over the years, Haleeb Foods continues to be at the forefront of product and packaging innovation. By the grace of God, it has achieved market leadership in several food categories with a very strong portfolio, consisting of leading national and international brands Haleeb, Candia, Dairy Queen, Tea Max, Skimz, Tropico and Good Day. Apart from its extensive nationwide distribution networks, Haleeb Foods is also serving several export markets including South Korea, Bangladesh, Afghanistan and the Central Asian states.

Haleeb Foods has the distinction of being the first company in Pakistan to use Tetra Paks novel packaging formats, Tetra Brick Aspetic (TBA) and Tetra Fino Aseptic (TFA). Haleeb Foods has also introduced a number of unique products previously unknown to the Pakistani market, like Haleeb Labban, delicious traditional lassi (buttermilk) prepared with pure thick milk and yogurt, Candia Tea Max, cardamom flavored tea whitener, Candia milk, packed in distinctive food grade plastic bottle, and Haleeb Good Day, 100% pure and natural fruit juice, free of added sugar, artificial flavors and preservatives.

All this and more makes Haleeb Foods Pakistans number 1 and fastest growing packaged Food Company. As of fiscal 2006, its annual turnover is Rs. 9 Billion.

International Certifications Haleeb Foods products are made with great care, and marked with our quality seal of recognition. We are the only dairy company in Pakistan that undertakes 21

rigorous quality control tests on every portion of the milk collected by our teams. These internationally recognized tests are used to check for: a) adulteration, b) microbiological contamination and c) adequacy of nutritional contents. All processes, from preparation to quality assurance to packaging, are undertaken employing stateof-the-art technology and equipment. Therefore, we take great pride in the fact that Haleeb Foods is the only food company in Pakistan that has the following international certifications of quality and prestige:

HACCP (in process controls for safer products) ISO 9002 (better quality for greater customer satisfaction) ISO 14000 (environment-friendly operations)

COMPANY PROFILE

Company Name:

Haleeb Foods Ltd.

Country/Territory: Address: Products/Services We Offer: Business Type: Industry Focus: No. of Employees: Certificates: Year Established: Legal Representative/CEO:

Pakistan 135 Ferozepur Road Lahore, Lahore, Punjab, Pakistan Uht Milk, Butter, SMP, Fcmp, Pure Juices, Juice Drinks Manufacturer Dairy Products Above 1000 People ISO 9001 , 2000 , ISO 14000 , HACCP 1980 Sulman Dawood.

Registered Head Office

135 Ferozepur Road, Lahore, Pakistan. Phone(s): +92 (42) 111 135 135 Fax. +92 (42) 759 0376 E-mail: info@haleebfoods.com

Bhai Pheru Plant

62-KM Multan Road, Bhai Pheru

Phone(s):

Fax.

+92 +92 +92 +92

(42) 751 1636 (4943) 510 874 & 5 (4951) 38 822 & 3 (4943) 51 0844

R a h i m Y a r K h a n P l a n t

22-km KLPRoadRahimYarKhan Phone:(068)5678513,5885562 Fax: (068) 5676330

ORGANIZATIONAL HIERARCHY

Illyas mohd. Ch. Chairman

Suleman Daud Managing director

GM

tech .
Mngr

GM Fin anc e
Mngr

GM HR

GM Mar kkt.
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GM sale s
Mngr sales

GM Pro dc.
Mngr prod c.

GM Trai nin g
Mngr traini

Tec h

Fin anc e
Mngr accoun t

Mngr HR

Bran d

ng.

Mngr admin

Mngr Mrkt.

HSITORY
Haleeb Foods was established in 1986 and its first product was Haleeb milk. Since then, it has continued to provide quality products to its consumers with product and packaging innovations

Haleeb Foods is Pakistans number 1 and fastest growing packaged Food Company. As of fiscal 2006, its annual turnover is Rs.9 Billion. Recently, Haleeb Foods has built yet another plant in Rahim Yar Khan whose purpose is to provide Haleebs quality products to maximum number of consumers. Haleeb Foods Ltd. (HFL) continues to be at the forefront of product and packaging innovation. It has achieved market leadership in several food categories with a very strong portfolio, consisting of leading national and international brands. It has also introduced a number of unique products, like Haleeb milk, delicious traditional lassi (buttermilk) prepared with pure thick milk and yogurt. All this, makes HFL a number one and fastest growing packed Food Company. As reported by the company, its annual turnover was Rs. 7.2 billion during 2005. Initially, the name of HFL was Chaudhry Dairies Limited (CDL). During 1980s, when various dairy industries took a boost in Pakistan. The milk processing plant was installed at Bhai Pheru, District Kasur in 1985. It started its trials and the commercial production started on May 21, 1986. Haleeb Foods has segmented its product portfolio in three leading brands including Haleeb, Candia and Tropico. Haleeb has progressively diversified from UHT milk to other product categories as well. These product line extensions include Haleeb Butter, Haleeb Yoghurt, Haleeb Cream, Haleeb Labban (Drinking Yoghurt), Haleeb Asli Desi Ghee (Butter Oil), Haleeb Funday Juice Drink, Haleeb Skimz (Skimmed Milk), Haleeb N.rish Full Cream Powder Milk and Haleeb Good Day Pure Juices. Haleeb Foods is having a franchise agreement with Cedillac France, and launched Candia Double Sterilized Milk in bottle format in April 1999. Candia is also available in Candia Classic variant which is positioned for tea. Another recent initiative is Candia Candy Up, which is flavored milk for children. It also got affiliation with CCF, Holland during 1989-90 for the production of low fat milk product. The affiliation ended in 1991.

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During the year 1994, the name of the company was changed as Haleeb Foods Limited. Haleeb Foods has one of the largest nation-wide distribution networks delivering high quality products, even in the remote areas of Pakistan. With a network of +1100 distributors, the company ensures that product range is available in all the urban and semi urban areas of Pakistan. Other products and their dates of launch are as follows: 1997 Haleeb Asli Desi Ghee 1998 Haleeb Cream, Candia Skimz Milk Powder 1999 Candia Milk, Candia Skimz Liquid Milk 2000 Tropico Juice Drink, Haleeb Dairy Queen 2001 Haleeb N'rish Instant Full Cream Milk Powder 2002 Haleeb N'rish Fortified Instant Full Cream Milk Powder 2003 Candia Tea Max Dairy Whitener, Haleeb Butter, Haleeb Plain Yogurt, Haleeb Lassi Drink 2004 Haleeb Good Day Pure Juice, Haleeb Fun Day Juice Drink, Candia Candy Up Flavored Milk 2005 Haleeb Cream With Honey, Haleeb Tea Max with Cardamom, Haleeb Labban, Haleeb Good Day(Mix Fruit, Red Grapes, Mango Pineapple) 2006 Haleeb Reshmi Pack, Candia Classic, Skimz Pouch, Tropico Nectar 2007 Haleeb cheddar cheese

VISION

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Most Innovative and fastest growing food company offering products enjoyed in "every home every day".

MISSION

Build Branded food business to improve quality of life by offering tasty, affordable and highly nutritional products to our consumers while maximizing stake holders' value.

COMPANY VALUES

Enterprise
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 Empowerment Accountability Trust Teamwork

POLICIES

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 Build branded food business to improve quality of life by offering tasty, sage, hygienically
processed, affordable, highly nutritional food products through environment friendly processes to our customers while maximizing stake holders' value.

Meet

the requirement of all relevant legislation and regulation related to consumer

satisfaction & safety, environment and other applicable laws etc.

To prevent pollution through controlling levels of harmful emission, effluents and other
wastes.

Contribute to safe and healthy environment for our country. Promote mutual trust with customers, suppliers, employees, shareholders and community. Provide all the necessary resources for the continual improvement in quality, safety of our
products, processes and environment.

PRODUCTS OF HALEEB FOODS:

All the products of Haleeb Foods are divided in three categories which are as fallow:

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4. Dairy Products 5. Juices 6. UHT milk

1. DAIRY PRODUTS Haleeb Asli Desi Ghee:

Year of Launch: 1997. Haleeb Asli Desi Ghee is obtained from pure milk through the traditional procedure of heating butter slowly. Haleeb Asli Desi Ghee is free from all artificial ingredients; it has pure and natural taste and is nutritionally preserved.

SKU's( SHIPPING UNITS.)

0.5 kg pouch: 10 packs/carton 1 kg pouch: 5 packs/carton 1 kg tin: 6 tins/carton 5 kg tin: 2 tins/carton 16 kg tin: 1 tin/carton

2.Haleeb Butter: Year of Launch: 2003. Haleeb Butter is the best natural source
of Vitamins A & D for everyone, and by far the ideal way of starting yet another busy day. It is rich in its taste and revitalizes your energy for a long tiresome day.

SKU's:

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 20g pack: 300 packs/carton 50g pack: 120 packs/carton 100g pack: 60 packs/carton 200g pack: 30 packs/carton 1000g pack: 1 pack/carton
3.Haleeb Cream: Year of Launch: 1998. The premium cream processed
hygienically from pure fresh milk, Haleeb Cream is luxuriously rich in its thickness and nutritional value. It promises the richest assortment of tempting toppings, delicious desserts and creamiest coffee with its unique taste, also great for eating with bread etc. Packed in 6-layered Tetra Pack Brick Aseptic packaging, 6 months shelf life.

SKU's:

250 ml: 27 packs/shrink-wrapped tray 65 ml mini pack: 24 packs/dispenser, 6 dispensers/carton

4.Haleeb Yogurt: Year of Launch: 2003. Haleeb Yogurt meets the highest
quality standards and gives consumers unmatched quality, freshness and taste with every spoonful. Offered in 450g, 200g, with freshness seal that keeps the product attributes fresh throughout its life.

SKU's:

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 Plain Yogurt 450 gm: 12 Units/Tray Plain Yogurt 200 gm: 24 Units/Tray Zera Raita: 24 Units/Tray Mint Raita: 24 Units/Tray
5.Haleeb Tea max: LIQUID WHITENER Year of Launch: 2003. In tune with the Haleeb Foods tradition of providing consumers high
quality and value added products, Haleeb Tea Max is the ideal choice for all tea and coffee lovers. Tea Max is special milk that provides a rich taste in your beverage. It is also available in the unique and delicious cardamom flavor, packed in a 6-layered Tetra Pack Brick Aseptic packaging.

SKU's:

200 ml (plain) pack: 27 packs/carton 200 ml (cardamom) pack: 27 packs/carton

6.POWDER TEA WHITENER.

In tune with the Haleeb Foods tradition of providing consumers high quality and value added products, Haleeb Tea Max is the ideal choice for all tea and coffee lovers. Tea Max is special milk that provides a rich taste in your beverage, carefully packaged in a safe and hygienic pouch.

Shipping Units
1000

Kg: 12 Packs per carton (powder)

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 500

g: 12 Packs per carton (powder)

7.Haleeb Cream with Honey: Year of Launch: 2005. Haleeb Cream with Honey is an
exclusive treat: delicious thick cream fortified with the goodness of pure honey, making a tempting spread on bread. Enjoy it anytime and exude energy and freshness whole day long. It is packed in a 6layered Tetra Pak Brick Aseptic packaging.

SKU's:

65 ml mini pack: 24 packs/dispenser 200 ml: 24 packs/tray

JUICES
8. Haleeb Funday: Year of Launch: 2004. Haleeb Funday is a delicious juice drink
especially for kids, enriched with calcium, and vitamins A, C & D. An exciting treat, packed with health and a great taste, Funday juices will surely be an instant success with kids with their unique and amusing names, Aamonka (mango) and Arrochee (peach and lychee). They are packed in a 6-layered Tetra Pack Brick Aseptic packaging.

SKU's:

200ml Pack: 36 Packs /Carton Shrink wrap units 200ml Pack: 27 Packs/Carton

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9. Haleeb Good Day: Year of Launch: 2004. Haleeb Good Day offers consumers a
range of 100% pure juices with the essence of four fruits in each glass, without any added sugar, flavors or preservatives. For consumption absolutely anywhere and anytime, Good Days six premium juices (apple, pineapple, red grape, mango, orange, and mixed fruit) give you the absolute delight in taste, and revitalizes you at the same time. It is packed in a 6-layered Tetra Pack Brick Aseptic packaging.

SKU's:

250 ml Pack: 27 Packs/Cartons 1000 ml Pack: 12 Packs/Carton

10. Tropico Juice Drink: Year of Launch: 2000. With the quality assurance of Haleeb
Foods, Tropico is the premium juice drink, superior in taste and pulp contents, for that invigorating fruity refreshment. Tropico is available in three flavors: apple, mango, and mix fruit, packed in a 6-layered Tetra Pack Brick Aseptic packaging.

SKU's:

1000ml Pack: 12 Packs/Carton 250 ml pack: 36 packs/carton 250ml Pack: 27 Packs/Cartons

11. Haleeb Labban (Delicious Thick Lassi):

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Year of Launch: 2005. Lassi is an age-old traditional

beverage in the South Asian continent. Haleeb Labban aims to give its consumers the same satisfying traditional taste of thick Lassi, along with hygiene, convenience and accessibility. Haleeb Labban is the only ready to drink packaged Lassi available in Pakistan. It is available in salty and sweetened variants, packed in a 6-layered Tetra Pack Brick Aseptic packaging.

SKU's:

250 ml pack: 27 packs/carton 1000 ml pack: 12 packs/carton

12. Tropico Nectar: Year of Launch: 2006. Juices play an important role in the
functioning of our body, have many benefits associated with them, and help you achieve the desired healthy way of life. Tropico nectar is another product from the house of Haleeb Foods Limited, which is 100% pure nectar, available in four sumptuous flavors including Red Blood Orange & Kinoo, Mango, Apple and Kinoo. Haleeb Tropico is also the only brand that is offering Red Blood Orange & Kinoo Juice - that is so deliciously different that you will want to have it in your house, all year long!

SKU's:

250ml: 27 Packs/Carton 1 Ltr: 12 Packs/Carton

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UHT MILK 12. THICK MILK Year of Launch: 1986. Consumers everywhere know that only
Haleeb Milk makes the best tea ever because of its thickness. Haleeb is pasteurized, homogenized, and standardized pure UHT milk of the highest standard with 3.5% fats and 8.9% solid nonfats. It is Haleeb Foods premier brand, and the choice of qualityconscious consumers who only go for the best. Packed in easy to open, 6-layered Tetra Pak Brick Aseptic packaging, it comes with a 3 months shelf life.

SKU's:

1500 ml: 8 Packs / carton 1000 ml: 12 packs/carton 500 ml: 12 packs/shrink-wrapped tray 250 ml: 27 packs/shrink-wrapped tray 65 ml: 24 packs/dispensers, 8 dispensers/carton
13. Dairy Queen: Year of Launch: 2000. Dairy Queen is Haleeb another
standardized and homogenized pure UHT Milk with 3.5% fat and 8.9% solid non fats. At an affordable price it has won the

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hearts of consumers everywhere. It is available in 6-layered Tetra Pak Fino Packaging, introduced for the first time in Pakistan and has 2 months shelf life.

SKU's:

250 ml: 24 pouches per carton 500 ml: 16 pouches per carton 1000 ml: 9 pouches per carton
14. Candia Milk: Year of Launch: 1999. Candia is Europe's Number One
selling milk. Haleeb Foods Limited and Candia of France have joined hands to bring you the highest quality milk. Candia is pasteurized, homogenized, standardized, double sterilized milk. This not only ensures the highest quality, but also the best taste ever. For the first time in Pakistan, Haleeb Foods Limited has introduced milk packed in food grade plastic bottles. These bottles are manufactured from imported materials at Haleeb Foods latest plant and guarantee longer shelf life, highest quality and storage with ease of use.

SKU's:

250 ml Bottle: 12 bottles/carton 1000 ml Bottle: 12 bottles/carton

15. Candia Classic:

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Year of Launch: 1999. Classic times ask for Classic tea, a product by Europes No.1 brand
Candia. Its richness and taste is bound to add more life to your cup, and it is an ideal choice for real tea drinkers.

SKU's:

1000 ml: 12 bottles per case 500 ml: 12 bottles per case

16. Haleeb Skimz Liquid: Year of Launch: 1999. Candia Skimz is the only completely
fat-free milk with the richness of pure milk. Minus fats, it is an ideal choice for weight-watchers and heart patients. It is also high in calcium content, which prevents osteoporosis. Packed in a 6layered Tetra Pack Brick Aseptic packaging, it comes with a 3 months shelf life.

SKU's:

200 ml: 12 packs/carton 250 ml: 27 packs/shrink-wrapped tray

17. Haleeb Skimz Powder: Year of Lunch: 1998. Skimz is a fat-free milk powder,
naturally low in cholesterol; yet high in proteins and calcium.

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There are mainly two types of milk powders, full cream and skimmed. SKIMZ is a skimmed milk powder. Full cream powder contains 28% fat, whereas SKIMZ contains less than 1% fat. Moreover, the protein and calcium content is higher in SKIMZ as compared to full cream milk powder. It is best suited for weight conscious people as well as those trying to maintain a low cholesterol level.

SKU's:

200 g: 12 skillets/shrink-wrapped tray 500 g: 12 skillets/carton

17. Candy Up: Year of Launch: 2004. With the backup of Candia, Candy
Up has been launched especially for flavored milk drinkers, in chocolate & strawberry flavors to the sheer delight of children. The fact that it comes in a bottle makes up for convenient usage as well.

SKU's:

500 ml: 12 bottles per carton

18. Haleeb Gold: Year of Launch: 2006.The Thickest Milk with Extra
Cream. This marvelous product provides all the benefits of the Thickest Milk along with the natural goodness of extra cream. Haleeb Gold with its extra rich creamy taste makes a perfect cup of Tea. It enhances your performance and helps to maintain a healthy, dynamic lifestyle.

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SKU's:

1000 ml: 12 packs/carton 500 ml: 12 packs/tray 250 ml: 27 packs/tray

19. Haleeb Reshmi: Year of Launch: 2006. Haleeb Reshmi pack is long lifepackaged milk and offers consumers premium quality milk at an attractive price. Due to its multi-layered packaging material, Reshmi pack not only retains the natural thickness of milk for a longer time, but also protects the milk from light, heat and bacteria.

SKU's:

125 ml: 1.25 liters 250ml: 5 liters 1000ml: 6 liters

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PROCESS THROUGH WHICH MILK GOES

The milk is pasteurized at 78oC killing 98% germs/bacteria. The milk after pasteurization is then standardized as prescribed by the Pakistan Pure Food Laws at 35% Fats and 8.9% SNF (solid non fats). Only for Haleeb these standards are superseded to make it a premium quality product. The milk is the Homogenized. Homogenized milk is then passed through the UHT (Ultra Heat Treatment) process before it is packed using advance Tetra Brick technology.

HOW IS MILK COLLECTED

The method of collection is to only collect milk from the approved suppliers who are maintaining their cattle in accordance to the prescribed standards. The animals have to be healthy and free from meningitis. Before collections from these farms it is tested, by conducting 8 different tests, to ensure that it is of the prescribed standards. Once it passes these tests it is placed in chiller containers which protect milk from air, light and heat. This milk is then transported to the plant. The chiller containers are aseptically cleaned before milk is stored in them.

UHT
UHT means Ultra Heat Treatment. In this process the milk passes through 140 degree centigrade in 3 seconds and then immediately cooled to 20 degree centigrade in the next 5 seconds, which in turn kills all the bacteria. This is the most sophisticated and advanced process in the world. At Haleeb Foods Limited we use the indirect method of UHT meaning that milk is heated by steam passing through stainless steel pipes outside milk. All other brands in Pakistan use the direct method of heating that is by injecting steam in the milk, this adds water content in the milk, where as indirect heating in fact evaporates water from the milk. This is what makes Haleeb the "Thickest Milk".

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Production Department
Production department is functional area department responsible for turning inputs into outputs through a series of production processes and the manager is responsible for making sure that raw material is are provided and made into finished goods effectively. It also controls all operations under the factory. The production dept looks after all controls and all production functions and checks out production id going according to given schedule. Staff in production department is highly skilled although most of them are not too much educated but they are skilled person in whom 20 members of management and 300 to 400 are labors and these are the true assets of the company. Focus of production is to producing qualitative products. The quality policy of Haleeb Foods Limited is strictly observed during production process. And they give wages to employees on per unit product base. The main focus of this department is to purchase the raw material and the products. This department has a burden to purchase the raw material. Production department makes a strategy to purchase a required quality in timely manner. This department purchases the raw material like: Raw Milk Sugar Fruits Flavors Plastic bottles Other packing material

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Research and development department

This department plays an important role in the organization. This department is directed by marketing department which gives directions for conducting tests if any product is having some problem pointed out by customer.

Quality assurance department

This dept plays a very important role in production concern organization because organization is dependent on them. No other department can do anything if product is not made according to customer demand or the standards which organization maintain. This dept has a very vital role in organization. This dept is involved in developing systems to ensure products and services are designed and produced to meet or exceed customer requirements The staff of this department is well qualified who are responsible for controlling the quality of the products. We can say that it is the base department of the company because if the quality of products is excellent then the company will be able to get the positive feed back. This department has further sections are: Quality control Quality system Customer services

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Supply and Distribution Department

This department ensures timely and effective distribution of the products to different shops and stores spread all across Pakistan. From transportation management to obtaining route permits and approvals, is done by this department This department regulates the supply of products and their proper storage. This department has further sub sections, which are:

Warehouses Milk procurement Purchase and imports Logistics Bulk cream sales

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Marketing Department
Marketing department of any production concern works like the heart of human body, the marketing department is the unit of organization, traditionally charged with carrying out specific tasks that are deemed to be marketing such as (advertisement, marketing research). The function of this department is to ensure that what customers want. If the marketing department works efficiently the whole organization is on a smooth run. it also plays a key role in operations of the organizations. This department is responsible to take charge by receiving the sales report and if any deal is going on packaging, distribution, or any other concern it contacts with the representative person. They also carry out market surveys for new as well as existing products. This department concentrates on qualified staff who analyze the market and suggest the manager how and where they should to present their products. In marketing department, there are brand teams who regulate the overall marketing activities.

Administration Department
Haleeb has a very extensive admin department; the responsibility of this department is to take care of issues like buying new vehicles plus to arrange some sports events for their employees. All purchases except for raw materials are done by this dept. Efficient management of all administrative affairs of Haleeb foods (Pvt.) Limited is the job of the Administration department. From legal matters to general day-to-day operations of the office, the Administration department ensures that all affairs run smoothly.

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Finance Department
Finance is also an important issue. Haleeb also has a well aquipped finance department with a resource. The Finance and Accounting departments at Haleeb Foods are responsible for the total financial management of the different businesses of the company. From the usual accounting statements and sheets to risk and portfolio management, the team ensures that every rupee coming into and out of the Companies' pockets is properly documented and audited. This department is responsible for keeping the records of associated with accounting for manufacturing and non manufacturing activities.. Due to importance this department it is called controlling department of the industry because it performs large functions. So this department has one account manager, one accountant and one cashier. The management of company controls the account and finance department. Accounts department manages so all the basic functions of this department. Company merges the account and finance departments so both departments perform the functions jointly.

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SALES DEPARTMENT
The department which is responsible for selling activities of products. It determines the sale volume and also how the sales are to be made. Sales department is further divided into three sub-sections; Retail Sales Exports Foods Services Sales are the major part of the company. This department can do accomplishing the task related to sales. In Haleeb Foods each product line has its own sales record section. The sales department has a supervisor to note down the daily sales. There exists a direct communication method in company for transferring the message. Usually they send through the internal telephones or through the peon. Different authorities in Haleeb Foods Limited are controlling the different items.

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HUMAN RESOURCE DEPARTMENT

The Human Resource department at Haleeb Foods (Pvt.) Limited spearheads the recruitment process to ensure that the finest human resource is taken on board at Haleeb Foods. Resumes of candidates are carefully filed and documented for current or future reference. The department, besides carrying out succession planning, maintains and implements HR policies pertaining to Employment, retention and superannuation. Assessing training needs of employees and ensuring adequate training is also carried out by the professional HR team at Haleeb Foods. The ultimate success of the company lies in HR. to cater the issue of HR; HBL has a very extensive HR department which dictates hr policies. Human Resource Management at Haleeb strives to achieve organizational goals and goals of the employees through effective peersonnal programs, procedures and polices. The company believes that the best way to become integrated into their organization is to start contributing to it and to become accepted as part of its working community. For this reason the company concentrates on: 1. 2. 3. 4. Placing an employee in an initial job which starts to use strengths and matches stated interests. Providing an orientation program which helps understand the Company and its environment. Introducing an employee early in the career to the people development system and giving him/ her feedback on own performance from the first year. In cases where traineeships are provided, these are designed to bring employee up to the standard of skill and knowledge required in the shortest practicable time.

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5. The principle of early job responsibility is followed wherever the company can.

CLASSIFICATION OF HR DEPARTMENT

HR Managem ent

HR DEPART Recruitin Training MENT g & & Developm Selection ent

Retention & Motivatio n

RESPONSBILITIES OF HR MANAGER: Following are the responsibilities of HR manager in Haleeb Foods:-

Recruitment And Selection Policy Making Retention Program Improve Working Relation Of Employees

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The concepts and techniques need to carry out the people or personal aspects of management job are:-

Conducting job analyses (determining the nature of each employees job) Planning labor needs and recruiting job candidates Selecting job candidates Orienting and training new employees Managing wages and salaries (compensating employees) Providing incentives and benefits Appraising performance Communicating (interviewing, counseling, disciplining) Training and developing managers Building employee commitment

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JOB ANALYSIS:
Job analysis includes job description and job satisfaction. JOB DISCRIPTION: The list of all the job duties and responsibilities required for the job is prepared after personally observing the employees at their work. Some times they are also given the questionnaires to fill out. Interviews are also taken by the branch HR head responsible for recruitment and selection. It includes the nature of the work and working hours. The organization lacks handbooks or diaries to keep records of employees JOB SPECIFICATION: After preparing the job description all the human requirements for that particular job are listed. This list includes the education, experience, personality, different skills that are required for a particular job.

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RECRUITMENT AND SELECTION PROCESS.

They have two kind of process for recruitment and selection 1-Structured

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Structured

Unstructured

Newspaper ad Newspaper ad Panel interview

Short listed for test

Individual interview

Short listed for interview List for selected candidate List for selected candidate List for selected candidate
1 month training and 6 month probationer period (usually training conduct at middle level ) 1 month training and 6 month probationer period (usually training conduct at middle level)

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Recruitment and selection process

In Haleeb Foods this process starts as follows

Available position is advertised in newspaper and other media. Department coordinates receives C.V. and other documentation. Short listed candidates are interviewed by the manager. Final candidates interviewed by the. HR Director and Two relevant

managers.

SOURCES OF CANDIDATES:

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The main candidates who are preferred are fresh university graduates, previous employees of Haleeb, and the employees of other organizations who have left that organization due to some reason.

There are two types of recruitment in Haleeb Foods Pvt. Ltd.: 1. Internal 2. External

1. Internal: Includes recruiting of already existing employees for new jobs within the organization 2. External: includes bringing new blood in an organization. Recruiting people who are new. Self Nomination: (internal source) Human Resource office publishes a monthly newsletter that list the Haleeb Foods Limited job posting program to different routes to nomination for a job, self nomination and nomination by an employee supervisor. Positions available the announcements carry information about the nature of the position and the qualification needed, and any employee whose interested bid on the job that is enter the competition for it.

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If accepted for the posted job, the former supervisor is allotted approximately a month to provide for a successor. The personnel units act as a clearing house in screening bids that are unrealistic, preventing an extensive number of bids by a single employee and canceling employees who are constantly unsuccessful in their attempts to change job. ADVERTISEMENT ( external): For external candidates advertisement is made. First of all adds are given in newspapers, and internet (on their relevant website.). These ads include job description and job specification.

RECEIVING C.V.s: Then the HR department receives the C.V.s and other documents and short lists the candidates. The candidates are shortlisted on the basis of their qualification and work experience etc. TESTING: After this the candidates who are short listed go through a test. This test includes different questions including their IQ level, personality, mental abilities, and other different abilities.

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INTERVIEWS
Then finally interviews are conducted. There are two types of interviews which are conducted:

Individual interview. Panel interview.

Individual interview: In conducting individual interview, a single person (interviewer) conducts the interview. He/she might be the HR manager.

Panel interviews:
In this interview a panel of interviewrs conduct interview from the candidate. Criteria For Selecting Candidates: Following is the criteria for selecting candidates in Haleeb Foods Pvt. Ltd. based on: Communication Skills Educational Background (etc.) Skills And Competency. Attitude. Experience. 42

ORIENTATION OF NEW EMPLOYEES After the selection of successful employees the first step in their introduction to company policies, practices and benefits is an orientation program. The main objective of the orientation is to get familiarize with the culture of organization. The Orientation program in Haleeb Foods Pvt. Ltd. is completed in three phases. The first phase is usually conducted by the staff personnel unit. Subjects covered include products of the company, employee benefits, salary schedules, safety, probationary period, timed recording and absence, holidays equal employment opportunity programs, packing and the grievance procedure.

The second phase of most organized induction program is performed by the immediate supervisor. The inductee is introduced to fellow employees, given a tour of the department, and informed about such details as locker and rest rooms, supply procedures, hours of work overtime, call in procedures, rest and lunch periods, and lunching facilities.

The complete in action program will provide for phase three follow up some week later. The interview, conducted by either the supervisor or a personnel specialist is concerned with 1) 2) Employee satisfaction with the job and organization. Supervisor satisfaction with the employees. Dissatisfactions may be cleared up by explanations or actual transfers to a different job. In any event, the interest in the employee evidenced by the more act of having a follow-up interview will help to increase the levels of employee satisfaction. 43

After the employee has been received, selected and inducted, he or she must next be developed to better fit the job and the organization. No one is a perfect fit at the time of hiring, and some training and education must take place.

PROCESS OF TRAINING
Once employees are "on board" their personal growth and development overtime become a major concern. Change is a fact of an organizational life and to cope effectively with it. In Haleeb Foods Pvt. Ltd. both human resource directors and other managers play a critical role in the development of training programs. Human resource directors have assumed leadership in developing such programs. Haleeb Foods Pvt. Ltd. management as whose is initially interested in training and educational programs in order to promote employment and utilize the talents of its citizens.

Most training is on the job.

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 Every department has its own training program Workshops. Step by step job instruction training.

On The Job Training: Since most jobs in Haleeb Foods Pvt. Ltd. can be learned in a relatively short period of time, this method is most widely used. It has the advantage of strongly motivating the trainee to learn since it is not located in the artificial situation of a classroom. The fact that the success of the system depends almost entirely upon the immediate supervisor, the trainer, means that the personnel unit has a major responsibility for making a good, effective reaches out of every supervisor. The types of on the job training implemented in Haleeb Foods Pvt. Ltd. are: Apprenticeship programme:

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This includes both class room instructions as well as on the job training. This type of training is given to the new inductees. In this training, the employees are given training about the different plants they have to work on. They call a special team from outside to give this training. Job rotation: Job rotation enhances wprk team performance and broadens the experience of the person and identifies his strong or weak points. So HR Managers also undergo job rotation in their organization. job rotation in haleeb is done from plant to plant. It is done on same level of job. For example a sales manager will be rotated among different departments i.e. from dairy plant to juice plant and from juice plant to haleeb plant. In this way the job level remains the same.

SHORT COURSES: Some short courses are also given for training the employees. These are for those who are willing to get them. The organization charges some fee for these courses. After completion, the person is bound for 2 years to do the job in Haleeb.

COMPAENSATION MANAGEMENT

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THE DIFFERENT COMPAENSATIONS ARE AS FOLLOWS: SALARY * * All confirmed employees are allowed annual increments in the month of July. All normal increments are granted to employees who have completed one year with the company. If service is less than one year then increment is granted in proportion of the length of service during the year. * * Full normal increment is equal to the time scale of the grade in which the concerned employee is placed. An employee can only be promoted when there is a vacancy in the higher cadre of the organizational chart or position in which he is working is being upgraded. The minimum salary starts from Rs. 8000 and the maximum is upto Rs.100000.Different salaries are 8000, 10000, 15000, these all depend on designations. The salaries of executive officers star from 18000 and above.

PROBATIONARY PERIOD The period of probation is six months in sales department and 3 months for every other department. Which may be extended at the description of the management. During this period, the employee will not be entitled to avail any leave, benefits of the medical scheme, and coverage under Group insurance Policy and member ship of the Provident and Gratuity Funds..

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During probation an employee's services are liable to termination without notice or any payment in lieu thereof. This term shall apply to either side. The sales department of haleeb is also named as MCAS. Called collection and supply department. On the successful completion of the probationary period an employee's services will be confirmed in writing and then an employee will be entitled to avail benefits of: > > > > > > Medical scheme Leave Entitlements Coverage under Group Life Insurance Membership of Provident Fund Gratuity Fund Pension Fund (Wherever Applicable)

Promotion criteria:
The promotion depends on their performance. Haleeb has kept performance indicator systems which measures each employees performance. The person who achieves the set targets is promoted.

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Haleeb is using MBO method. This is management by objectives which involves setting specific and measurable goals with each employee and then periodically reviewing the progress made. It includes steps as follows:

Setting the organization goals. Setting departments goals. Discussing departments goals. Defining expected results. Performance reviews. Providing feed back.

And then the person who meets the criteria is given promotion.

Rent and Residence Facility:

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There is no rent or residence facility provided to any employees.

Medical Care:
Medical care is provided by Haleeb to all upper and lower employees. Haleeb Has made health cards (they also call them insurance cards) for every employee. He/she may take the card to referred hospital for treatment.

Transportation:
The facility of transportation is provided only to executive posts. Thei is no transport system for others. Haleeb has their own 2 vans for all the female employees. Transportation facilities as well available for BDOs (at the start of the job Bike is provided and after two years car will be provided)

Pension:
They provide provident fund and gratuity fund to all the employees after retirement.

Vacation Criteria:
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There are 10 casual leaves for all the employees. 10 sick, 10 annual As specified under each benefit plan. All confirmed employees are entitled to leave according to the rules and regulations stated below: i. CASUAL LEAVE Ten days with pay in a calendar year, at the discretion of the Management. Casual leave in meant to meet urgent and/or unforeseen circumstances. Prior approval of the Management has to be obtained whenever possible, stating the reason for leave. In case of emergencies, an application in support of availed leave must be submitted the day the employee resumes duty. ii. SICK LEAVE The entitlement is 10 calendar days in a year. Sick leave if not availed during a calendar year may be carried forward but the total accumulation of Sick leave shall not exceed 28 days at any time. iii. PROBATIONARY EMPLOYEES During the probationary period of any employee there will be no entitlement to any kind of leave, be it Casual Leave, Sick Leave, Privilege Leave or Maternity Leave. Sick Leave if required will be approved as a very special case only if supported by a Medical Certificate from a registered medical practitioner. Any other leave if availed will be treated as without pay. However, on confirmation if the employee so desires, the leave may be adjusted against his entitlement and the deducted amount refunded.

Insurance:

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No life insurance is provided to the employees. They are only given insurance cards for health facility.

Education Of Children:
No education of children is provided to any of the employee, weather they are at executive posts or lower level.

Health And Safety Program:

For health they have made health cards. And among the organization they have safety measures such as fire extinguishers, gloves for labor, immediate first aid for injury etc.

Performance appraisal:
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Performance appraisal in done by immediate boss and the report is sent to HR Manager. Haleeb is using MBO method. This is management by objectives which involves setting specific and measurable goals with each employee and then periodically reviewing the progress made. It includes steps as follows:

Setting the organization goals. Setting departments goals. Discussing departments goals. Defining expected results. Performance reviews. Providing feed back.

And then the person who meets the criteria is given promotion. They have claimed that in this Performa, the target achieving tendency of the employee and his/her behavioral traits are measured:

Communication skills. Work organization. Result orientation. Team player. Self-confidence. Leadership qualities. Development orientation. Strategic vision. Business knowledge. Critical reasoning.

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PERFORMANCE CRITERIA:They have different key performance indicator for different job like in sales different sort of targets given to the employees and bases on these targets immediate manager made performance appraisal,

Work schedule:The working schedule in HFL has been standard schedule (8 hours Working hours)

Labor Planning:HFL hold labor constant (haleeb foods limited has permanent employees on plant and on their head office as well. They calculate seasonal variation and develop a plan that how to get maximum utilization of their labor resources at the peak time and fall time)

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FLAWS IN PRACTICE
There are some grey areas which need to be under consideration like there is a lack of co-ordination with other departments for recruitment schedule. HR is not playing a substantial role in motivating employees. Although they had claimed that they are having a strong motivational system but they are somewhat lacking in giving the sense of achievement to their employees. They do not have decorated vans. Decorated vans should be used for delivery of products. Such an action will work as moving advertisement of the company and will help in brand awareness as well. Every company keeps handbooks for keeping records of employee. Haleeb has no hand book due to which it is very difficult for the managers to properly look at the records of employees. According to the employees their, they are not given the facilities which are promised at the time of giving job. They make commitments about the increments but not give increments.

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RECOMMENDATIONS
Haleeb should allocate healthy budget for advertisement. HR department should introduce HRIS system to increase the efficiency of the organization. The coordination between the different departments should be improved. The activities like customer satisfaction should be performed on regular basis so the company should know the feedback and satisfaction level of customers regarding the product and image of the company. Haleeb is not concentrating on the country wise basis. Its major focus is on Lahore and adjacent areas. Different conflict resolution starts with a careful diagnosis of the causes of the problem. And all the times HRD should play an important role in solving there problems. It is then the responsibility of the manager of HRD to apply an appropriate procedural, structural or personal solution or some combination of all three.

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COCLUSION
Haleeb has strong brand image. The nature of products is good. It is First dairy company which got 9001 certification. Not selling products only in Pakistan but also to other countries. Haleeb Foods Pvt. Ltd. HRM Management is responding to changing environment by They Follow Customers Needs. Adopt Continuous Changes. And Decentralized Organization

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BIBLIOGRAPHY

INTERNET, WORLD WIDE WEB: http://www.google.com http://www.quickmba.com And official website of Haleeb. BOOK: Human Resource Management by Gary Desseler. Edition 11th , Reprinted 2008. Printed by: Tehami art Press.

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