HomeTown Ab ghar banana kitna aasaan!

ACKNOWLEDGEMENT
It is an axiomatic knowledge that a person is enlightened by the beacon bearing guru, the guide. The guru and guide in my case happen to be my trainer Mr. Amit Srivastava, Commercial Manager of Home Town A number of individuals have contributed to this project. This project is a humble attempt to sketch down the contribution of all those persons who have directly given their precious time and help along with proper guidance for covering this report in the following shape. First of all I would like to thank Mr. Amit Srivastava Dy. Manager (commercial) of Home Town. For his invaluable guidance, deep interest, inspiration and continuous encouragement throughout my summer training which helped me to learn about the companys and to complete my project work. I also sincerely thankful to Mohit Sir, Rakesh sir, Ashok Sir, Mahesh sir, Dherendra Sir, for their help and patience in explaining all the concept. My efforts will remain incomplete if I do not express my gratitude and indebtness to my parents. Helped me a lot in successfully completing my summer training and project. I am very much thankful to him with deep respect. Last but not the least, I pay my gratitude to god, my parents family members, faculty, faculty members of IIPM LUCKNOW and all commercial department of Home Town Lucknow for their moral support and whole hearted co operation in preparing this report. RUPALI ASTHANA ISBE(B) MBA IInd SEM IIPM LUCKNOW.

PREFACE
This report deals with the finding and recommendation regarding the analysis of financial performance. This report is beneficial not only for the company but also for the researchers and business executive. Hope readers of this report will find it useful to enhance their knowledge and this report will be proven as a right weapon to destroy the common myth about public sector industries among the people due importance has been given at various level of writing this report so that mistakes should be avoided but even if some creeps in that shall be regretted. All the suggestion are welcome.

RUPALI ASTHANA MBA ISBE(B) IIPM LUCKN OW

EXECUTIVE SUMMARY
Summer training is a necessary part of MBA programme. I completed my summer

training in an esteemed organization.

HOME TOWN is the largest format of PANTALOON RETAIL INDIA LIMITED in segment of Home Interior, Electronics, Furniture and Home Improvement items.
My project topic is Retail management in finance in pantaloon retail india limited in lucknow. Which was a very nice topic and also it was very new experience to work with such high officials. This report is the easiest trail to analyze and interpret the complicated theory in form of practical presentation so that it could be understandable not only by the person related to field of finance but also to those who have no such background in finance stream. The concluding message of this research is that potentiality of power sector and HOME TOWN is going up and HOME TOWN is going on the accelerated path of success..

RUPALI ASTHANA MBA E-mail. rup.ast10@gmail.com

ITRODUCTION
My summer training project topic FINANCE CONTROL IN RETAIL MANAGEMENT very broad concept &it is not very easy to prepare it. After a lot of scrutiny reports are prepared because any mistake may lead to wrong decision making and ultimately adversely effecting company profitability & goodwill. Thats why a very close check is required to be exercised before communicating report to other.

INTRODUDTION OF FUTURE GROUP:

Future group lead by its founder (CEO) Mr. KISHORE BIYANI, is one of Indian leading business spanning across the consumption space. While retail forms the core business activity of future group, Group subsidiaries are present in consumer finance capital, insurance leisure and entertainment brand development retail media and logistics. Led by its flagship enterprise pantaloon retail india (ltd). the group operates over 11 million square feet of retail space in over 73 cities and towns and 65 rural location across india. Headquater in Mumbai(Bombay). Pantaloon retail employee around 35000 people and it listed on the Indian stock exchanges. The company follows multi-format retail strategy that captures almost the entire pantaloons, a fashion retail chain and central a chain of seamless malls in the value segment its marquee malls. In the value segment its marquee brand Big Bazaar is a hypermarket format that combines the look touch and feel of Indian bazaar with the choice and convenience of modern retail.

It operates through six verticals: Future Retail (encompassing all lines of retail business), Future Capital (financial products and services), Future Brands (all brands owned or managed by group companies), Future Space (management of retail real estate), Future Logistics (management of supply chain and distribution) and Future Media (development and management of retail media spaces). The group's flagship enterprise, Pantaloon Retail, is India's leading retail company with presence in food, fashion and footwear, home improvement and consumer electronics, books and music, health, wellness and beauty, general merchandise, communication products, E-tailing and leisure and entertainment. Future capital holdings, the groups financial arm provides investment advisory to assets worth over $1 billion that are being invested in consumer brands and companies real estate hotels and logistics. It also operates finance arm with branches in 160 location. Other group companies include, future general, the groups insurance venture in partnership with Italy;s general group, future brands a brand development and IPR company, future logistics, providing logistics and distribution solutions to group companies and business partners and future media a retail media initiative. The groups flagship company, pantaloon retail was awarded the international retailer of the year 2007 by the US based national retail trade association and the emerging market retailer of the year 2007 at the world retail congress in bacelona. Future Group joint venture partners include US-based stationary products retailers, staples, etam, middle east based axiom communication and Indian based blue food, liberty shoes, talkwalkars and asian electronics. Future group believes in developing strong insights on Indian consumers and building businesses based on Indian ideas, as espoused in the groups cover value if indianness. The group corporate credo is rewrite rules, retain values. Home Town(ab ghar banana kitna aasan) one step for home marketing. The company leading formats include pantaloon, a chain of fashion outlets big bazaar a uniquely Indian hypermarket chain food bazaar a supermarket chain blends the look touch and feel of Indian bazaars with aspects of modern retail like choice convenience and quality and central a chain of seamless destination malls.

COMPANY PROFILE
Pantaloon retail india limited, is Indians leading retailer that operates multiple retail formats in both the value and lifestyle segment of the Indian consumer market. Headquartered in Mumbai(Bombay), the company operates over 11million square feet of retail space, has cover 1000 stores across 73cities in india and employees over 30000 people. The company leading formats include pantaloon, a chain of fashion outlets, big bazaar, a uniquely indian hyper markey chain, food bazaar a super market chain, home town a home improvements and interior and furniture and e-zone. Pantaloon retail(India) limited operates home town a large format selling home furniture products and e-zone focused on catering to the consumer electronic segment.

STRUCTURE OF THE COMPANY

Future Group announced to the launch of first time of its kind of home improvement retail format in India Home Town at Great India Place(unitech mall), Noida. Spread across an area of about 125000 sq.ft., Home Town will provide consumer all that goes into building a house and everything to make it a Home. Home Town offers consumers largest choice and variety under one roof and a specialized team of experts to set it all up for them at their home. The launch of Home Town also marks the entry of future Group into the service business. In addition to retailing, the newly launched format will also provide service like electrical, plumbing, interior decoration, kitchen, furniture etc.

The store is divided into three sections- exhibitions, markets and services. Home Town will have live displays various rooms such as living room, dining room, bedroom, kitchen & bathroom, kids room in the exhibition section. Market Section will feature products for living market, dining market, home furnishing, bedroom market, kitchen market, mattresses, EZone(consumer durables and electronics) & Depot (books, music etc). will offer service options such as Mr. Carpenter, Mr. Plumber, Mr. Painter, Tilewala, Design Centre, best wishes, grihapravesh, door delivery and installation. Kishore Biyani, CEO, Future Group said, Owning a home has always been the ultimate Indian Dream. Currently, consumer have to visit multiple stores &markets, while building a home and have to often rely on advice from unqualified sources. Home Town will address this consumer pain point by providing a single point destination for all their needs to build, equip and decorate their homes. Additionally, consumers will also get professional advice on various aspects, ranging from interiors, carpentry, plumbing, painting etc to grihaprevesh pooja for the home. He added, Home Town is an amalgamation of the value-lifestyle propositions, so appears eminently approachable to the budget-buyer, as well as the aspirational customer, and also to the lifestyle-driven customer. The Displays will echo the aspirations of the consumer, keeping traditions alive in a contemporary world.

Home Town will display products from all major manufacturers represented across numerous categories such as tiles, sanitary ware, bathroom fittings/fixtures, paints, furniture etc. customers will be given price, service and product guarantees. If customer find any products that they have purchased, cheaper elsewhere, they will be given a gift voucher of double the difference, provided they bring original receipt within two days of purchase of the product. Every product or services provided is backed by the reliable manufactures and service providers. In case of any manufacturing defect, consumers will get the option to exchange or refund the product.

COMMERCIAL MANAGER & HIS TEAM 1.Overall supervision of daily operations(commercial) &review in the morning with head cashier and team covering all aspects of billing & collection. 2. Fund/cash flow management for the store operation. 3. Regulation of manual receipts for sales orders in REM. 4. Return sales order updation in REM/SAP &coordination with SCM. 5. Sales MIS reporting to all concerned. 6. Review of sales order/ removal of block/delivery to the consumers and resolve any commercial issues. Connected to so & delivery process. 7. Review of sales return/credit notes/refund of customers. 8. stock inward & out ward review with SCM and check updation of all registers/ filing of commercial documents. 9. Statutory declaration/filing of returns with respective departments. 10. Vendor invoice booking in SAP(MIRO) on daily basis. 11. According of deposits in banks and reconciliation of local bank account. 12. Petty cash expenses review availability of petty cash updation in SAP. 13. Debtors review of customers threw sales order processing and transfer of credit from GL to individual customers. 14. Store financial MIS(monthly) margin calculation and reporting. 15. Statement of provision for expenses reporting to HO finance & commercial. 16. Payment of utility bills on or before the due date.

17. SIS vendors- reporting of sales on a fortnightly basis to the vendor under a copy to the category members. 18.SIS vendor-calculation of margin earned and difference between MGM & actual margin on sales- raising of debit not on a monthly basis. Payment to SIS vendor as per the MOV. 19. debit note for display changes every month and accounting of the same in SAP/following to the vendors under copy to category members. 20. according to design &service sales collections agency commission in SAP.

POINTS TO BE REMEMBER BY

CASHIERS

CASH & CARRY Customers walks into store and picks up some merchandise, pay the money and carry the products. LAYWAY SALES In case of layway sales customers can booked the merchandise by paying a fixed amount of minimum advance, the cashiers will be generating a proforma customer invoice/advance receipt through REM by selecting layway sales. In this module the customer will not be having multiple choice for advance payment and also in this module only OTC[over the counter] item can be booked not those merchandise which required home delivery. As such the performa invoice/advance receipt will be made through REM only not SAP while receiving the balance amount due from customer the performa invoice/advance receipt will be converted into REM invoice. SO/HOME DELIVERY In case of SO/home delivery, customers can booked the merchandise by paying a fixed amount of minimum advance the cashiers will be generating a performa invoice through REM mentioning date of delivery & delivery location and in this particular module. The customers will also be having a multiple choice of advance payment. A copy of the perfoma inis voice in SAP once the full payment received from the customer commercial head/ store manager will remove the delivery block get removed from SAP the SCM(supply chain management) will generate a SAP invoice and the delivery will be

made. As such in this module the settlement of perfarma invoice in SAP only not in REM. 1. CDF customer data from has to be filled up by CAS & before coming to cash to fill/ cashiers for billing. 2. CAS & must specify clearly in CDF whether the merchandise is OTC billing or home delivery or partly home delivery as the case may be. 3. CDF such as partly OTC & partly home delivery the billing must be done separately. 4. OTC billing is to be done through REM only. 5. IN case of home delivery cashiers must generate SO/Performa invoice by taking full advance payment from the customer & future procedures of such as replication of SO(sales order) in SAP invoice & home delivery process will be carried out by FEC/back and commercial & SCM people.

Cash receipt Payment through credit card Payment through international credit card Payment through cheque/DD High value cheque /DD Out station cheque/DD Consumer Finance payment threw Credit Card EMI Payment threw gift voucher/ supplier voucher

 Payment threw credit note

Cash Till Management

Cash Tills are an important touch point for providing good customer service in our stores. A well managed Cash Till ensures that more products can be billed and every product leaving the store is billed in the most efficient manner. It is the store managers responsibility to ensure that following guidelines are adhered to without deviation.

1.1 Cashiers Training

Cashiers to undergo at least 4 days of training before they start managing Cash Tills. Training to cover customer interaction standards, grooming standards, speed improvement and information on company policies. 4 days training is most effective for the cashiers and is a norm world over. New cashiers are not to be placed on main tills during their first month with us. Incremental and refresher training to be given whenever a change in process or REM software happens. It is important that everyone in the store, ie. Team Members and above must be trained in Cashiering.

1.2 Cashiers Schedule & Till Allocation

The cashier schedule for the week to be decided every Sunday for the subsequent week. This is to be communicated to all the cashiers by Sunday evening The weekly offs and compensatory offs to be decided keeping in mind the manpower requirements on a given day. The tills allocated to cashiers are not to be communicated in advance for security reasons. Till allocation to be decided in a random manner. The fast cashiers are to be sent to the busiest/express tills as they can handle the crowd better. The new cashiers are to be sent to relatively non-crowded tills and are not to be stationed directly on main tills. The Head Cashiers are to maintain till allocation records for cashiers at all times.

1.3 Day Opening Activities

A float of Rs. 1000 issued to all cashiers everyday morning by the Head Cashier. The denomination for the float to be decided by the Head Cashiers. Each cashier must count the money and sign against their name in the float

register (Annexure 3). Head cashier to hand over the Cash Till key to the cashier. Head Cashier to hand over Barcode Issue Sheet (BIS) to every cashier. Refer Annexure 4 The stationery to be issued to each cashier under their name. The stationery issued to the cashiers sufficient for the days operation Housekeeping Supervisor ensures cleanliness at the tills as per the SOP for cleanliness. Housekeeping Supervisor also ensures packaging bags are replenished at the tills. The cashiers prepare their respective Cash Tills by following the following process: Switching on POS machine, EDC machine, checkpoint pad, Unlocking hard tag detacher Checking packaging bags of all sizes are available The cashier is to take out the stationery and arrange the float in the cash drawer. The cashier is then to log on to REM using the username and password. The cash transaction page is to be opened by clicking following on the menu bar. Transaction -- Sales Transaction -- Cash memo

1.4 Promotion Management at the Tills

The DMs / ADMs of the sections to get promotions updated in the IT system. One designated person (appointed by DM/ADM) from each section checks during Opening that promotions running in the store are being reflected in the system. The Head Cashier to be informed of major promotions running in the store by DMs / ADMs. The Head Cashier to inform all cashiers about all ticket size based promotions and counter foils that come along with the bill.

1.5 Cashiers Breaks

The cashier can leave for a break only when another cashier comes to relieve him/her. This applies to cashiers in both shifts. When a cashier needs to go for a short break, he will log off and hand over the till to the relieving cashier. For the lunch break, cashiers are to: Log off from REM.

 Collect their stationery and put in the bag/box. Collect their sales collections from the cash drawers and put in a paper bag. Seal the bag and sign on the seal. Cello tape to be wrapped across the sign. Deposit Stationery bags and sales collection with the Head Cashier. Hand over the Cash Till key to the head cashier. Cashiers return float money to Head Cashier. The Head Cashier signs against the cashiers name in the float register. After lunch, Cashiers are allocated Cash Tills to work for the rest of the day. They collect the Cash Till key, stationery bags and sales collection from the Head Cashier and go to their allocated tills. The day opening procedure to be followed before starting cashiering.

1.6 Safety & Security at the Tills The drawers at the Cash Tills are to remain locked at all times and will only open when a payment has to be accepted. A cashier is not to leave the till open while being logged on. The cashiers are to change their passwords once every month. 1.7 Queue Management at the Tills
The queue at different Cash Tills will be demarcated either by the Q Managers or the Impulse Bins. When a cashier is standing idle and a queue has formed at another counter, the cashier is to redirect the customer to his counter. The Head Cashier needs to be aware of the queue situation at counters at all times. When the queue length becomes more than 4 customers, one customer getting billed and three other standing behind, the cashiers will inform the head cashier. The head casher then needs to open the non-operational counters.

1.8 Managing Packaging Bags at the Cash Tills

The packaging bags available at the Cash Tills will be: Type A: 13 x 16 bag Type B: 16 x 20 bag Type C: 20 x 25 bag Type D: 27 x 30 bag

The cashiers are to ensure availability of packaging bags at the tills. Sufficient stock of packaging bags is to be maintained at Cash Tills at all times. The replenishment of the packaging bags is to be carried out through the housekeeping supervisor.

1.9 Day closing activities

At the Cash Tills, this is the last activity a cashier would be carrying out in a day. The following process to be followed: Log off from REM. The hard tag detachers to be locked and sealed. The merchandise at the counters would be sent back to the respective sections. payment) and Cash Till keys and take it to the cash room. Designated cashiers will generate a detailed report from the EDC machine for credit card transactions done during the day. Cashiers are to leave the till free of any merchandise and organise for Housekeeping to clean the till. .In the cash room, the cashiers are to fill in the settlement sheet and hand over the payments and Cash Till keys to the Head Cashier. The Head Cashier then generates the daily transaction report from the REM. This is to be generated till wise. The Head Cashier needs to process the report for individual cashiers and generate cashierwise daily transaction report. The Head Cashier checks the following : The total amount collected by the cashier to be matched with REM report and cashier declaration. If the total amount in REM report and cashier declaration does not match, the Head Cashier must check the source of error, by checking the details in both the reports. The Head Cashier counts the cash given by the cashiers and tallies the same with the cashier declaration and REM report. Other modes of payment are also to be matched. During day close, for any discrepancy in the cash collected, the Head Cashier checks if there is any discrepancy in the mode of payment recorded by the cashier while accepting the payment from the customer. The other payments received by the cashier, besides cash (coupons, verifone slips etc.), to be wrapped in the declaration sheet and kept aside. This is to be tallied by the

Head Cashiers the next morning.

1.10 Responsibility
The Till Cashiers are responsible for maintaining service & operational excellence at the Cash Tills. Head Cashiers to check this as per the Head Cashier Checklist (Annexure 1). All cashiers to follow the Till Opening & Closing processes everyday. Head Cashiers to review Cash Tills after store opening every morning and also after change in shift. Any urgent issues/deviations from SOP to be reported to Store Manager & recorded by the Head Cashier in the Head Cashiers Checklist (Annexure 1). Every non-compliance by cashiers to be recorded by the Head Cashier in Action Plan for Improvements (Annexure 2), mentioning reasons & deadlines for correction.

Daily checklist for Head cashier Date Haed cashier

Till no.

Day opening process adhered to by the cashier Cashiers following grooming standards Promotions have been updated Others Cash Tills clearly demarcated Q managers in place

Cash Till locks in place

Date

Head Cashie r

Improvement Areas identified

Deadline for implementation

Remarks Store Manager

Action Taken

Implemented on

Head Cashier

Store Manager

Cashiering Process
The cashiering process involves accepting the merchandise from the customer, scanning it, billing it, accepting the payment and finally packing the merchandise for the customer. Snapshot of the Cashiering Process is attached at the end of this SOP section (Annexure 1). The process is detailed below. Receiving a Customer .As per Customer Interaction Standards for Checkouts detailed in Volume 1, SOP 2.1 Customer Interaction. 1.1Receiving the merchandise .The products are to be handled with utmost care while being taken out of the trolley/basket. . Hangers to be removed at this stage in case of apparel (unless hanger is designed to go along with the garment). 1.2Scanning the Products . Every product will be scanned by the cashier without tampering with it. . All items must be cross checked to ensure every item is scanned and billed. . The bottom of the trolley to be checked for any merchandise. . For a product, either the barcode or the alternate item code will be scanned. . If a product does not have a bar code, the cashier will search for the product in the system. If the cashier cannot find the product, s/he will send the housekeeping person to the respective section to get the bar code. . If scan gun fails to read the barcode, manual entry of barcodes must be made in REM and simultaneously must be entered in Barcode Issue Sheet. (Please refer to Volume 2, SOP 5.4 Handling I-Doc and Barcode Issue).

.The cashier reconfirms on the screen if scanning has resulted in item being scanned in the bill. . The cashier re-scans if the product is not scanned in one step. H/she wipes the surface of barcode for any dust or water droplets. . If the item is not detected by the system, the cashier enters the code manually. . If the product does not get identified by the system, the cashier must then initiate a system generated manual bill for the item.

1.3 Removing the security Tags

. The merchandise having a security tag to be scanned and kept separately. The tags are to be removed from the products, after receiving payment and before packing them.

1.4 Applying Discounts & Promotions

In case the discount/promotion does not reflect on screen, the cashier is to call for ASM/DM in the store to apply the discounts manually. Either the housekeeping or sales staff is to be sent to page/call the concerned person. An ASM/DM in the store is given this authority by the Store Manager for such activities at the cash tills. The cashiers are informed about the authorised person by the Head Cashiers.

1.5 Accepting Payments

The cashier is to ask the customer preferred the mode of payment they would like to use for making the payment. The payment can be done in maximum of 5 modes. ie. Credit card, Cash, credit note, gift vouchers, Coupons. The cashier first checks if the customer has any vouchers/coupons to be

redeemed. The cashier is to check the following: That we accept the voucher/coupon offered by the customer. Validity

1.6 Accepting Vouchers / Coupons

Check the date of expiry. Voucher/ coupon number would be inserted in the respective row. We accept the following Gift Vouchers (GVs):HOME TOWN & SUPPLIER GV. If the voucher or coupons face value is higher than the purchase amount. The cashier will ask the customer to shop for more. We do not have a policy of giving cash back to the customers for coupons/ vouchers received from them. If the voucher value is lower than the purchase amount, the customer will be asked to pay the balance using another mode of payment. The cashier will cancel all the vouchers/ coupons by striking them using a pen. The cashier will write down terminal no. and date of redemption on the gift voucher. These are to be in the custody of the cashier in the cash drawer and retained to Head Cashier during the day end declaration. Print the cash memo and hand it over to the customer.

1.7Accepting Credit Note

Check the following before accepting the credit note: The Validity of credit note - By keying in the Till number. Bill number. Date of issue in the system. The value of the credit note should not be higher than purchase amount. Follow the same process as when the voucher value is higher or lower than the purchase amount (as per process in 2.7 above). The cashier will not be able to accept the credit note partially. For special

cases, e.g. where the value of credit note is greater than 3000, as in refund issued in case of electronics or furniture, please contact Head Cashier. Print the cash memo and hand it over to the customer.

1.8Accepting Credit Card

Check if the back of the card is signed. If the back of the card is not signed, ask the customer to sign it. The cashier does not accept the credit card if the back of the card is not signed and customer refuses to sign. Verify customers face with the photo on the card if he/she has a photo credit card. In case the photo on the card matches with the customer, signature on the back of the card is not mandatory. Accept the payment in credit card mode. Swipe the card in the Electronic Data Capture (EDC) machine for approval from the bank. After swiping, enter the chargeable amount in the appropriate manner and wait for approval from bank. If the EDC machine is showing a card error or declined message, cashier informs the customer about the problem with the magnetic stripe or the balance of the account. Request for another card or an alternate mode of payment. If the EDC machine is showing pick card, cashier informs the customer about this and informs him/her about banks policy requirement to ask for identification proof in such situations. Call for the Head Cashier in the meantime. If the customers identity is proven, hand over the card to the customer. If the customers identity is not proven, hand over the card to the Head Cashier and inform the customer of the banks policy to destroy such cards. If customer is adamant to take the card, please return the card without

creating an unpleasant scene. If s/he is fine with us destroying the card, the Head Cashier will cut the card into 4 pieces and send it to the bank. Cashier now asks for payment through some other card or mode. Once credit card payment is accepted, give the verified slip merchant copy to the customer and ask for their signature. Match the signature with the signature on the back of card. If the signature does not match, please ask for customer verification. If the signature matches, swipe the card on the billing terminal to register the credit card number. If the same is not possible, manually record the 16digit credit card number in the system. The cashier writes down the cash till number and cash memo number on the signed charge slip i.e. merchant copy and puts it in its section in the cash drawer. Print the cash memo, attach the customer copy of verifone slip to the cash memo and offer it to the customer.

1.9Accepting Cash

Take the cash from the customers. Enter the received amount and calculate the change to be returned. Return the exact change to the customer. Print the cash memo and hand it over to the customer.

1.10Accepting Cheques

Cheques are accepted only for electronics and furniture. Delivery of goods to happen only after the Cheque has been cleared by the bank. The cheques to be authorised by the store manager before accepting.

1.11Accepting IFB slip from SIS

For Shop-In-Shop/ other products, where an IFB (Instruction for billing) slip

comes to the cash till, cashier makes a bill according to details given on IFB. The customer collects the material later from the SIS department or SIS counter, using the bill

1.12Bagging Process

Bagging at the store is either done by the packer assisting the cashier or the cashier. The right size bags must be used to reduce wastage. Bags should not be overfilled. Food and non food products should not be packed together. Items that can tear a bag should always be packed separately from others and if needed, pack the sharp edges in a separate pack and bag them. Heavy items to be at the bottom of the pack and fragile items on the top. Seal bags with a plastic string. Put the bags in trolley or hand over the bags to the customer. Handover the cash memo to the customer.

1.13Additional services

Cashiers to guide the customers to the respective section in case the customer needs an additional service from us: Alteration: If a customer wants an alteration for the product purchased from us, the cashier will guide the customer to the alteration desk in the store. Home Delivery: If the customer asks for home delivery, the cashier checks if the merchandise can be delivered at home. There will be restriction on the areas (depending on distance from the store) where home delivery can be done. If the cashier is aware of the area where customer needs the delivery, s/he will inform the customer, or else guide them to the home delivery section in the store.
Gift Wrapping: If the customer wants something to be gift wrapped,

please direct the customer to the customer service desk.

 Lucky Draw/Coupons: If there are lucky draw/raffle coupons of any

ongoing schemes/promotions, to be filled on billing of a certain amount, the cashier informs the customer about the same. If applicable, the cashier hands them over to customers eligible for the same.

Cash Tills Audit sheet

Store Manager and Area / Zonal Business Manager to ensure adherence to Cash Till Management processes in respective stores

Audit to be done
Weekly review of Head Cashiers Checklist (Annexure 1) by Store Manager Area / Zonal Business Managers to conduct the audit on store visits Audit includes

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

Is the cleanliness of Cash Tills being maintained? Are tills being allocated to Cashiers Are cashiers following grooming standards? Are fast cashiers being deployed at busy/express tills? Are new cashiers being deployed at non-crowded tills? Does the Head Cashier randomly check whether promotions are updated? Are cashiers aware of promotions? Are cash tills clearly demarcated? Do the cash tills have locks? Are cash tills drawers kept locked at all times? (except while accepting payments from customers) Are all sizes of packing bags neatly kept? Are manual bill books being issued to cashiers? Is the Grab Slip followed as per format? Is the Grab Slip followed as per format? Is price updation register updated?

Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No

16. 17. 18. 19. 20. 21.

Is staff scheduling of cashiers done on a weekly basis?

Yes/No

Is the barcode issue sheet given to every cashier?

Yes/No

Is the daily checklist updated by the head cashier?

Yes/No

Is the Action Plan for Improvement available with the Head Cashier? Is the Participants Training Declaration form being signed off by the respective staff members post SOP training? Are Audits being done by Area / Zonal Business Managers during store Visits

Yes/No

Yes/No

Yes/No

Audited By

Store Manager

Date:

Date:

Generally there are 5 types of issues that occur at cash counter viz. A. I-Doc Issues

. Item not found. . MRP miss match.

B. Barcode Issues

. Missing Barcodes. . Wrong Barcodes. . Offer not updated.

1.1 I-Doc
An IDOC (Information document) is a simple text file, which holds crucial data for business to function. The article master files, popularly known as article I-Docs are a set of text files that contain data (such as article description, cost price, selling price, mc, moving average price, product hierarchy, vendor details etc) related to the article.

1.2 Importance of I-Docs

As SAP and REM are essentially databases of different formats, to enable communication between these two, data is converted into simple text files for the ease of transfer at both ends.

1.3 Types of I-Docs.

A. Outbound I-Docs data files sent from SAP to REM are called outbound I-Docs. B. Inbound sales data files from REM to SAP are referred to inbound IDocs. If scan gun fails to read the barcode, entry of barcodes must be made in REM and simultaneously must be entered in Barcode Issue Sheet (BIS). (Annexure.1) If any I-Doc issue like item not found, MRP miss match, product miss match etc. is found while scanning the merchandise, initiate a system generated manual bill and make an entry in BIS. In case of MRP mismatch and the customer insists to buy the product at the cash till then the following two options must be exercised A) If the bar code is incorrect. i.e. MRP on bar code is greater than the MRP on product, then Remove the bar code; use same SKU number for making a system generated manual bill. Remove SKU from shelf for re-bar coding. B) In case the bar code is correct, but system reads an MRP that is greater than MRP on the product, then a system generated manual billing must be done at the correct MRP. While this must get escalated to store IT who must correct the same in the system at the back end. Note:

Barcode Issue Sheet (BIS) is a sheet which records all barcode problems occurring at the cash till during the day. Every morning BIS must be handed over to each cashier by the head cashier and submitted back to him at the end of the day. Any problem faced by cashiers while billing the merchandise, must get recorded in BIS. Please refer Annexure 2 for BIS communication flow. C) On system being updated for missing articles, price mismatches and promotion mismatches, the cashier / head cashier should match the articles in the manual bill to the actual articles in the system, so that the inventory and sales status of such articles is reconciled If any merchandise without barcode is brought by the customer for billing at the cash till, cashier to ask the house keeping person at the till to get the same merchandise with a barcode and bill it to the customer along with an entry in the BIS. At the beginning of the day, head cashier hands over the BIS to each cashier and the BIS is collected at the end of the day. The same is then handed over to the store IT for consolidation. Store IT after consolidating all entries must mail the report to respective DM / ADM and store warehouse manager. It is the responsibility of the store warehouse manager to get the I-Doc issue resolved. He/she sends the requisition to HO IT / Category. Missing barcode, Wrong barcodes and Offer not updated are issues which must be resolved by the store itself. Missing barcodes and Wrong barcodes must be taken back to store warehouse and correct barcodes must be printed and put on the merchandise. Note: Manual bill book available with the Head cashier to be used only when REM is completely shut down either because of any technical faults or because of power failure at store and system manual billing is not possible. DM / ADM must collect all merchandise from the counter at the end of the day. This must be segregated category wise and sent to the store warehouse. above CEO Having received the I-Doc files, it is the responsibility of store IT to mail the ADM / TL of respective category about the receipt and upload them to REM. Store warehouse manager must maintain a track on the number of I-Doc issues that have got resolved and follow up on pending ones. Note: For issues relating to I-Doc that do not get resolved with in 24 hrs, the same must be escalated to the following higher authorities:

Barcode Issue Sheet (BIS)

Date: Cashier Name:
PRODUCT NAME

Article MRP mismatch no./EAN Barcode System price price

Item not found

(tick)

Barcode missing
(tick)

Wrong barcode
(tick)

Offers not updated

I-Doc Tracker
I

s.o no,

Date

Product Category

Product Name

Article No.

Cashiering - Troubleshooting
Special situations at Cash Tills requiring specific action steps by Cashiers are detailed below.

1.1 If there is excess cash in the Cash Till

. At anytime of the day if the cashier has difficulty in storing the cash
collected by him, to handover the excess cash to the Head Cashier. This excess cash is known as GRAB.

. The Head Cashier collects the cash from the till in a bag and seals it.
Respective cashier signs the bag at the seal.

. The Head Cashier signs the grab slip in duplicate (Annexure 1) after
accepting the grab from the cashier and gives one copy of the slip back to the cashier.

. During the declaration at the end of the day, the Head Cashier hands
over this bag to the cashier. Cashier checks whether seal is intact.

The cashier then signs the grab slip saying s/he has accepted the grab back.

. The grab slip needs to be preserved for records; Cashier will then
include the grab amount while doing final declaration.

1.2 If the cashier needs change

. Call the Head Cashier

The cashier will not leave the Cash Till to get the change from the Cash Room. Housekeeping or sales staff should be asked to call the Head Cashier for change required at the Cash Till.

1.3 Stationery/Packing bags required at the tills

. The packaging bags to be replenished by the housekeeping supervisor . For the stationery, housekeeping person at the counter to be sent to the
cash room

1.4 Customer at the till is angry

.The cashier will listen to the customer and try to resolve the issue If the cashier is not able to resolve the issue, the Head

Cashier/customer service executive at the store would be called

1.5 Customer wants to know why we are swiping the credit card twice, once on the screen and once in the EDC machine

. The cashier informs the customer that we are swiping the card to enter
the information electronically in our system, instead of manually typing the credit card number. The cashier tells the customer that we need their information as it is required to receive the money from the bank The cashier should assure the customer that unless and until the charge/paying slip is signed twice or the card is swiped twice on the EDC machine, he/she cannot be charged twice.

1.6 Customer wishes to clear the bill using Foreign Exchange

Cashier calls the Head Cashier at the store. In case the current rates are not available at the store, the Head Cashier needs to call up the bank or the currency dealer for getting the exchange rates.

1.7 Customer needs a gift voucher

Guide them to the customer service desk

1.8 Bill has to be Cancelled

The authority for bill cancellation lies with one of the ASMs/DMs in the store. Cashier does not have such authority due to security reasons. For any such contingency, the cashier should call/page for this person through housekeeping or a sales staff. At the end of the day, a report will be generated from the system, which will list down the bills that were cancelled during the day and the person who carried out the activity. In case a lot of bills are being cancelled at a particular till manned by a cashier, this person will be taken through detailed cashier training. In case the cashier bills the transaction as another bill, the reference bill (new bill) number must be written on the cancelled bill for reference.

1.9 Billing Error

If the error has happened due to cashiers negligence, the bill has been printed and the error is identified while the customer is still at the Cash Till, the authorized person at the store comes and cancel the bill. If however, the customer has left the till and the error is identified

later, the customer is to be directed to the customer service desk for a credit note. In case the customer asks for an immediate refund, the same should be given.

1.10 Credit Card Transaction has to be cancelled

Voiding a transaction can be done if the amount to be charged is more than the bill amount. Following steps to be followed during voiding of a transaction:

Voiding a transaction should be done when the customer is still in the stores and mistake has arisen while entering the amount in the EDC Machine Such mistakes are to be brought to the notice of the supervisor/floor manager On pressing the voiding button, system would enquire for the trace number of the transaction. Upon entering the trace number the transaction would be completely voided.

1.11 An SKU in the bill has to be cancelled

This could happen in two cases

The cashier has scanned an item twice The customer does not wish to buy the product

The cashier in this case just has to select the product and press delete. Thereafter, the cashier can continue the cashiering process as usual.

1.12 The cashier wants to start a new bill and put the previous one on hold

At any point if the cashier needs to start a new cash memo between a current one, he/she will do so by putting the current bill on hold by selecting the hold button on the screen and saving the bill. After the second bill is done, pressing the same button on the screen can revert back to the first bill by selecting the saved bill

1.13 A bill needs to be reprinted

The cashier is not allowed to reprint the bill from the REM. The cashier will call the authorised person at the store to conduct this activity. The authorised person must note down the reason for reprinting the bill and inform the Head Cashier of the same

1.14 The cashier wants to change price of some SKU

The cashier does not have authority to change MRP in the REM. This can only be carried out by an authorized person

1.15 Generating a Manual Bill in the system

 The Cashier must initiate system generated manual billing only under circumstances like Price mismatch, Barcode missing, Offers not updated, Incorrect scan, System down etc. We dont encourage manual bills .Our effort should always be to reduce the number of manual bills produced in the store Two physical bills will be generated in case of products scanned in both Parent and Manual bill. In case of Product scanned in Manual Bill only one bill will be printed. Manual Bill report must be generated on a daily basis by the head cashier and must be monitored by SM/DM. Manual Bill must not be generated for payments made by food coupons/EDC/CLP.

.On system being updated for missing articles, price mismatches and
promotion mismatches, the cashier / head cashier should match the articles in the manual bill to the actual articles in the system, so that the inventory and sales status of such articles is reconciled. Settlement of Manual bills must be done on respective combinations on which the manual bill is made. First preference must always be given to EAN number. SM/ASM to ensure with the head cashier and department manager that the masters are properly updated after the instance of manual billing. It is important that all manual bills are settled and converted into cash memos within 7 days to ensure reconciliation of stock and sales, failing which the respective cashiers billing rights, will be suspended. In case manual bills are not settled even within 15 days the stores billing rights will be suspended.

1.16 Manual Bill using the manual bill book

Manual bill books available with the Head cashier to be used only when REM is completely shut down either because of any technical faults or power failure at store and system manual billing is not possible. Only one manual bill book must be used at the store at all times. In such a situation, the cashier will call for the manual bill book from the authorised person. Then, s/he needs to clearly write down the item code, price of the product and the quantity purchased The authorised person could be a cashier/DM/ASM at the store The concerned cashier will declare the manual bill to the Head Cashier in the final declaration for the day. The person authorising the manual bill will also pass on the information to the Head Cashier the same day. One copy would be maintained in the manual bill book for records, one copy handed over to the customer and one to the concerned cashier who has collected the money from the customer. All the manual bills for the day must be tracked at the end of the day by the head cashier to ensure that all the bills get updated, on the same

day they are generated. The manual bill book must be retained with the head cashier at all times of the day and ensure that all the bills are updated in the system the same day, after correcting the problems that led to a manual bill. The head cashier must sign off the last bill for the respective day with total of the sales figure of all the bills made during the day.

Format for Grab Slip Format for the Grab Slip Date . I have accepted grab from Cashier Till No. Head cashier sign I have accepted grab from . Head cashier .. In sealed condition .. Cashier sign ..

SIS Policy Post-SAP

All the Shop-In-Shops must be billed through our system (POS). This calls for an appropriate procedure to be followed while registering a new SIS partner at our sites. This document aims at bringing clarity in registering a new partner, their integration into our systems and further relationship management.

1.1 Need for SIS

An SIS could be required for the following purposes Excess space in the store. Extra services/ category not represented by Big Bazaar/Food Bazaar To generate extra revenue for the store

1.2 Getting in a New Partner

The need for a SIS arises either at the store level, zonal level or at the HO. Once a need has been felt for the SIS in any of the sites, a proper channel must be followed for registering this partner. Since the final decision would rest with the concept CEO and CFO, the proposal for new SIS must follow the channel given in Annexure- 1.

1.3 The Process

Once a need has been felt for the SIS after checking the basics as mentioned in Annexure -2, request must be sent to the concept CFO along with the following documents. Annexure 3(a) Registration form for SIS Annexure 3(b) Cost working for SIS proposal Annexure 4 Summary sheet for Memorandum of Understanding Annexure 5 Vendor Registration Form (for new vendors) Annexure 6 Article Registration Form (for new article) Annexure 7 Welcome Letter to SIS

1.4 Approval process

Following is the approval matrix which must be adhered for approval of any SIS. Initiated at Store Zone HO Step I Initiator Initiator Initiator Step II AM / BM AM / BM Concept owner Step III CFO CFO CFO & CEO Step I- Initiator will take the case and escalates it to Area Manager or Business Manager. Step II- AM / BM will review the case and escalate to CFO. Step III Concept CFO will discuss the case with CEO and takes the final call for SIS. In all the cases where Basic cost is not being recovered but there is a need to do the business, such cases must be forwarded to CEO with justification for his

approval. The approval process for a new SIS must be completed before 15 days of the opening of new store. Note: Zonal Commercial must be kept in loop during approval process. AM - Area Manager BM - Business Manager CFO - Chief Financial Officer Note: If any existing SIS vendor is applying for new SIS in any of the Big Bazaar stores in the same city / state. Then only flow of information is required from initiator to CFO Big Bazaar in the term of formal mail.

1.5 Registration & Contract

Once the request has been approved and terms of trade have been finalized, Memorandum of Understanding must be signed with the party (Annexure -4) and the initiator must inform category head about new SIS with its respective site location(s). The minimum duration for any SIS contracts shall be 1 yr. The performance of the SIS in the first 6 months shall decide whether SIS would continue its relationship with us. All the SIS contracts for Big Bazaar shall have one common expiry date i.e. 30th September of every year; by this we together can renew all the SIS contracts. Authorization matrix for signature & Contract maintenance in SAP is: Whenever a new SIS partner is registered with us, a Welcome letter must be given to him (Refer Attachment 7).

1.6 Vendor / Article registration

In case it is a new vendor/ article, the vendor registration / article registration (Annexure- 5 & 6) form must be forwarded to HO Business Intelligence & Solution team through the concept CFO. In case of existing vendor / article, the vendor / article number must be forwarded along with the proposal document. The process flow for vendor / article registration would remain the same as Approval Process. Steps Request Initiated at Store Zone HO Step 1 Documentation ZM / CM ZM / CM HO / F&A Step 2 Signature Authority Zonal F&A Zonal F&A CEO / CFO Step 3 Contract Maintenance in SAP HO / F&A

1.7 SIS articles

Once the request is approved and registered, all article codes must be managed by respective category based on the tax implication. Depending on the different types of products to be kept at SIS counter, Category must ensure that SIS is not keeping same products which store is already selling. Respective store must be then communicated about the article codes by category at least 2 working days before the SIS gets functional.

1.8 Renewing the Relationship with an Existing Partner

For renewing the relationship with an existing partner, applications for contract of all SIS in stores across the zones must be sent to the respective concept CFO by zonal commercial on 1st September of every year. By keeping the one common date for all SIS contracts would help in maintaining the uniformity, saving the time & efforts and smooth functioning. The final decision to renew the contract will rest with the concept CEO of the respective format. The request for the same must come in the format given in Annexure3 (c). Note: No commencement of business, SAP registration of Vendor and article code creation should happen without approval from Concept CEO / CFO.

1.9 Ending the Relationship with an Existing Partner

For ending the relationship with the existing partner, Zonal Commercial shall inform the vendor formally. Proper notice period must be given to the vendor, explaining the need for ending our relation with them.

1.10 Handling packaging of SIS goods

All SIS must use Big Bazaar/Food Bazaar packing for packing their goods to customers. SIS shall use its packing unless and until agreed separately.

1.11 Billing Process

Payment of all the SIS products must be made at the Cash Till of the store. Some high value SIS goods may also require cash till at their own counter. In such a case, Big Bazaar employee must handle the till and SIS shall forfeit the expense of installing cash till at the counter. Cost of per person must be deployed by the vendor, if SIS counter is handled by Big Bazaar employee. Note: The SIS partner must be given daily sales and collection figures at the end of the day through a system printout with signature of the Head Cashier.

1.12 Staff Uniform

SIS employees must wear the Big Bazaar uniform and Vendor must buy the Home Town uniform form Home Town. SIS shall use its uniform unless and

until agreed separately.

1.13 Inwarding/Outwarding of SIS goods

Inwarding Security personnel at the warehouse must scan the Inwarding of SIS goods and record for the same must be maintained in separate SIS Inwarding register. Gate Pass must be issued for all Non Saleable items that are inwarded by the SIS. Security guard during the store closing must check all the SIS counters properly before sealing the lock with brown tape. Outwarding When SIS contract is over and its goods need to be outwarded. It is of utmost important that, before Outwarding SIS goods, permission must be sought from the store manager. List of all SIS merchandise must be collected from category before Outwarding the goods of SIS. All the SIS goods must be scanned and cross checked with the list received from category at the warehouse gate by the security personnel. In case of miss match of SIS goods from the list, inform the warehouse manager. Security personnel to record the outward in their security register and create a gate pass for the SIS goods.

1.14 Hardware
Once the required SIS hardware is in the store, it would be the responsibility of the store while it would remain vendors responsibility for bringing it to the store. Any damages while bringing the SIS hardware would be forfeited by the vendor only.

1.15 Furniture & Fixture

Furniture & Fixture for the SIS must be provided by the Home Town. Approval from Home Town must be acquired by SIS before using its own fixture & furniture and it must be according to the stores dcor.

Annexure 2 Things to be checked before signing on an SIS

Things to be checked Reputation Terms of Trade Space Allocation Registration Details of Terms of Trade Space Security Deposit Minimum Sales per Month (a) Minimum Guarantee + % Margin on Sales (b) Minimum Guarantee or % Margin on Sales, whichever is higher Payment Cycle Manpower Plan Marketing Budget Promotion Plan Quality Control Process Selling Process Pricing Plan Product Portfolio Base Stocking Policy Customer Service Fixtures

Staff Uniform Statutory & Legal Compliances Audit Process Branding, Signage & VM Tagging

Cash Retention Limit at Stores

Objective
To minimize the risk and have better control over cash, the maximum limit of cash which can be retained by the Head Cashier at the store, are defined below: 1. Float Cash for Cashiers 2. Retention for coins and 3. Petty Cash which includes IOUs. The cash retention limit under different heads for both the formats have been defined below: HOME TOWN: Category Rs. Float Coins Petty Cash 1150 * No. of operational tills * 2 30000 20000

Petty Cash (IOUs) is not to be used for salary advances/ personal loans. Any cash retention over and above this will require written approval from zonal Business Manager. Also note that this is the maximum limit for the cash to be retained and should be followed strictly. All the IOUs issued must be reconciled and reimbursed on a weekly basis by the head cashier.

Total Averages Sales per month is Approx 275lakhs. In which Mode of collection ratio detail in graph is given below:

Total Collection 26740304

Cash 14047614

Card 6850063

Cheque 5187490

Finance 655137

Daily Cash Flow:

Date 1-Mar-2011 2-Mar-2011 3-Mar-2011 4-Mar-2011 5-Mar-2011 6-Mar-2011 7-Mar-2011 8-Mar-2011 9-Mar-2011 10-Mar-2011 11-Mar-2011 12-Mar-2011 13-Mar-2011 14-Mar-2011 15-Mar-2011 16-Mar-2011 17-Mar-2011 18-Mar-2011 19-Mar-2011 20-Mar-2011

Cash 602,883.00 541,851.00 447,052.00 606,032.00 216,175.00 458,645.00 566,708.00 236,372.37 382,920.00 404,193.00 437,237.00 378,174.00 511,834.00 228,055.00 385,827.00 509,155.00 565,446.00 432,424.00 543,190.00 150,231.00

Credit Card 147,880.0 0 239,201.0 0 225,842.0 0 109,105.0 0 238,390.0 0 319,605.0 0 137,633.0 0 155,053.0 0 100,841.0 0 188,964.0 0 147,001.0 0 459,845.0 0 409,524.0 0 250,616.0 0 302,494.0 0 138,525.0 0 272,085.0 0 142,155.0 0 300,393.0 0 8,039.00

Customer Cheque 62,781.0 0 48,235.0 0 274,364.0 0 79,380.0 0 70,314.0 0 209,300.0 0 13,348.0 0 500.00 163,124.0 0 162,761.0 0 1,702,579.2 3 39,916.0 0 261,602.0 0 124,531.0 0 74,750.0 0 306,383.0 0 265,995.0 0 13,528.0 0 -

FUTM Finance 39,662.0 0 17,497.0 0 9,291.0 0 14,997.0 0 47,832.0 0 77,662.0 0 13,726.0 0 39,999.0 0 19,264.0 0 19,188.0 0 -

TOTAL 813,707.0 0 837,856.0 0 993,927.0 0 795,767.0 0 523,763.0 0 1,020,067.0 0 736,564.0 0 409,636.3 7 663,323.0 0 756,919.0 0 2,332,897.2 3 875,791.0 0 1,264,847.0 0 585,390.0 0 780,814.0 0 958,544.6 3 1,120,540.0 0 605,231.0 0 854,533.0 0 158,270.0 0

Template for Profit and Loss Account Name of the Concept: HOME TOWN lucknow

Operational Chargeable Area (Sq. ft.)-72870 carpet area ( sq ft)-54009

Description Retail Sales Rates and Taxes Net Sales Cost of Goods Sold Revaluation Net Margin Other Operating Income Total Income Occupancy Cost Energy Cost Staff Cost - Total Credit Card & Payment Collection Chgs Packing Cost Shrinkage / Scrap Communication Expenses Travelling Expenses Conveyance Expenses House Keep Expenses & Security Professional & Legal Fees Other Rates & Taxes Repair & Maintenance Printing & Stationery & Compuetr Consum. Transport& Warehouse Cost & Loader Miscellaneous Expenses Visual Merchandising Total Store Overhead MarketingExpenses Retail Operating Cost Store EBITDA

TOTAL Exp. 234289747 24844259 209445489 159031724 0 50413765 7607068 58020833 38027880 2026540 16446430 812450 457516 2128607 380163 495463 176798 2452232 2243497 37124 429187 469988 759842 651823 646114 68641654 14527998 83169652 -25148819

Monthly Avg. 26032194 2760473 26180686 17670192 0 5601529 845230 6446759 4225320 225171 1827381 90272 50835 236512 42240 55051 19644 272470 249277 4125 47687 52221 84427 72425 71790 7626850 1614222 9241072 -2794313

2010-11 (upto March.11) Per Sq.Feet % age Tot Exp 482.00 51.11 484.75 327.17 0.00 103.71 15.65 119.36 78.23 45.72 4.17 2.44 33.83 19.77 1.67 0.98 0.94 0.55 4.38 2.56 0.78 0.46 1.02 0.60 0.36 0.21 5.04 2.95 4.62 2.70 0.08 0.04 0.88 0.52 0.97 0.57 1.56 0.91 1.34 0.78 1.33 0.78 141.21 82.53 29.89 17.47 171.10 100.00 -51.74

Ly Vs Ty EBITDA (In

2010-11

2010-11

2009-10

Rs.Sq.feet)upto Feb.
Description Occupancy Cost Energy Cost Staff Cost - Total Credit Card & Payment Collection Chgs Packing Cost Shrinkage / Scrap Communication Expenses Travelling Expenses Conveyance Expenses House Keep Expenses & Security Professional & Legal Fees Other Rates & Taxes Repair & Maintenance Printing & Stationery & Compuetr Consum. Transport& Warehouse Cost & Loader Miscellaneous Expenses Visual Merchandising Total Store Overhead MarketingExpenses Retail Operating Cost Store EBITDA Monthly Avg. 4225320 231027 1835479 89971 51642 266076 41867 52720 19357 269995 253959 3886 42603 46170 93308 42867 73684 7639930 1291398 8931328 -2894030 Per Sq.Feet 78.23 4.28 33.98 1.67 0.96 4.93 0.78 0.98 0.36 5.00 4.70 0.07 0.79 0.85 1.73 0.79 1.36 141.46 23.91 165.37 -53.58 Per Sq.Feet 78.23 3.63 27.92 1.44 0.73 5.63 0.71 0.28 0.28 4.33 2.55 0.09 0.87 0.78 1.29 0.70 0.79 130.28 10.92 141.20 -49.76

SIS Income upto Feb:

Description

2008-09 (July-Feb)

3500000.00 3000000.00
723004.82 2915263.56

2009-10 (July-Feb)

2010-11 (July-Feb)

Display

633751.58

528000.00

Manpower

331939.24

260000.00

MGM

2500000.00
2399262.00 6037530.38

750988.06

1085694.00

Total

1716678.88

1873694.00

2000000.00 1500000.00 1000000.00

Internal Audit Report Summary

Audit Period July.10 to Aug.10 Sept.10 to Oct.10 Nov.10 to Dec.10 Jan.11 to Feb.11 March.11 to April.11

Marks Remarks 81.75 81.61 83.61 86.00 89.83

Maintain the Audit Marks above 80% and continue on increasing manner in Every Audit. By the next Audit Marks will be >90% in Green Zone.

CONCLUSION
Home Town has a great scope in future. Financial performance of the company is a real story of success of this Public Sector Undertaking (PSU). From every corner of transaction, one can see the real motivator and leader(i.g. manager) of the organization with their sound managerial practice. Pantaloon Retail India Ltd is the ideal for other Public Sector Undertaking(PSUs).

High Margins Good Quality Low Price Good offers Customer Discounts Own Brand

SUGGESTIONS:

At Last I would like to suggest that the company should focus more on the private label brands of HomeTown as if the sale of private label brand increases then the company would be able to earn high profits and that margin can be used to attract customers through sales mix strategy and can give more option on other products too.