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How much does behavioral typically cost and what is the payback?
The cost depends on the size and complexity of the client organization and the level of support required. An implementation process at a single location with 250 employees will typically average from $40,000 to $60,000. In our experience, implementation costs have ranged from $12,000 for small sites to over $250,000 for very large organizations. Many organizations see a return on their investment in as little as twelve months. QSE will be happy to provide a no-cost economic analysis to assist you in assessing the value of behavioral safety to your organization. What other companies use it? Industrial organizations such as Citgo, Chevron, and Tenneco Gas Pipeline that were striving for a reputation as innovators in the field of safety were among the first. Today, behavioral safety has been widely accepted as addressing an important need as part of an organizations total health, safety, and environmental effort. Behavioral safety now has a proven track record in numerous industries including manufacturing, food processing, chemical plants, office environments, oil field operations, hospitals, isolated field service operations, delivery fleets, and construction.
unsafe working conditions. Quality Safety Edge also offers safety leadership programs to help companies improve their readiness for behavioral safety.
Does behavioral safety only deal with safety behavior? What about conditions?
Behavioral safety provides data that can be useful in addressing facilities issues, as well as encourage safe work practices. Often facilities issues cause employees to take risk. Behavioral safety teams use observation data to effectively deploy engineering and maintenance resources to address hazards that are where exposure or potential severity is high.
How do you overcome this misperception and build employee support for the process?
Often employees consider behavioral safety to be a spy process. The strategy for overcoming such a perception is first to provide an education that brings about a more accurate understanding of behavioral safety. Next, after implementation the organization must ensure the process contributes to a culture that encourages employees to work safely while continually addressing any and all facilities issues that are or may be contributing to at-risk behavior. Effective leadership by supervision and management is a key factor that contributes to the trust necessary to overcome this negative perception.
Can we not develop our own process? Why do we need outside consultants?
Some companies do attempt to create their own behavioral safety process. Our experience suggests that only 20-30% of those are successful at creating the kind of employee involvement that they are looking for. Many companies find that they can implement an effective behavioral safety process more quickly and more effectively with outside help. Experienced consultants help organizations avoid potential pitfalls and false starts that can be difficult to overcome. Outside expertise is
especially important to organizations that have logistical challenges, trust issues, or other potential barriers to implementation.