ATSGuide 2006

ApplicantTrackingSystemGuide
AnIndependentAnalysisofLeadingATSSoftwareProviders
2006
TheCareerBuilder.com2006ApplicantTrackingSystemGuide(ATSGuide)wasdevelopedby CareerBuilder.comsStrategicServicesGroupinpartnershipwithTheCodeWorks,Inc.,aSilicon Valleybasedsoftwareconsultinganddevelopmentfirm,specializingincustomapplication developmentandintegration.
AboutCareerBuilder.comsStrategicServicesGroup TheStrategicServicesGroupprovidesindependentanalysisandconsultingservicestoassist organizationsofallsizesandindustriesintheselectionandimplementationofrecruitmenttechnology solutions.Toinquireaboutourservices,pleasecontactusviaemailat bpc@careerbuilder.com. AboutTheCodeWorks TheCodeWorks(www.thecodeworksinc.com)consultsonallaspectsofthesoftwaredevelopment lifecycle,includingtechnologystrategy,requirementsgathering,softwareselection,designand implementationofcustomsoftwareandapplicationintegration.TheCodeWorkscurrentlyservicesa numberofclientsintheHRandstaffingindustryandarerecognizedthoughtleadersintheareasofweb basedcandidateandclientportals,serviceseprocurement,vendormanagementsystemsandHRXML basedintegration.
2006CareerBuilder.comLLCAllRightsReserved. AllinformationprovidedbyCareerBuilder.comLLCinanyformisproprietarytoCareerBuilder.comLLC, andisprotectedbyU.S.andforeignlawsgoverningintellectualproperty. Theinformationcontainedinthispublicationmaynotbereproducedorredistributedinanyformwithout thepriorwrittenconsentofCareerBuilder.comLLC. CareerBuilder.comLLC 200NorthLaSalle Suite1100 Chicago,Illinois60601 773.527.3600 www.careerbuilder.com
2006CareerBuilder.comLLC.Allrightsreserved.
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TableofContents
Forward............................................................................................................................ 4 Introduction ...................................................................................................................... 5 ExecutiveSummary.......................................................................................................... 8 MarketTrends .................................................................................................................. 8 VendorOverview.............................................................................................................. 10 VendorComparison.......................................................................................................... 12 VendorDetails.................................................................................................................. 15 AdvancedPersonnelSystems,Inc. BernardHodesGroup BrassRingSystemsLLC Ceridian(formerlyRecruitingSolutionInternational,Inc.) Hire.com HRLogix HRsmart iCIMS Kenexa Peopleclick PerelessSystems Recruiternet,Inc. RecruitmaxSoftware,Inc. SilkRoadTechnology,Inc. SonicRecruit TaleoCorporation(formerlyRecruitsoft) VirtualEdgeCorporation Webhire,Inc. WetFeet AutomatedSourcingSolutions.......................................................................................... 140 AIRS DataFrenzy SampleRFI ...................................................................................................................... 142 GlossaryofTerms ............................................................................................................ 155
Forward
Itismypleasuretopresentour2006CareerBuilder.comApplicantTrackingSystem Guide.Wefirstreleasedthisguidein2003atthesametimewelaunchedourStrategic ServicesGroup.Thepositiveresponsewereceivedwasoverwhelming. Sincethistime,wehaveexpandedthedepthandbreadthofourservicestoinclude technologyintegration,sourcetracking,careersitehostingandmuchmoretoour standardproducts. Thereareanumberofsimilarpublicationsoutthere,butCareerBuilder.comistheonlyresourcetooffera completelyindependentandunbiasedreview.DuetoourvastexperienceworkingwithATSvendorsand theirsystems,ourIntegrationServicesSpecialistshavefirsthandknowledgeoftheseproductsandour clientsexperienceswiththem. WedonotinvestinorofferourclientsasingleATSsolutionnordowe partnerwithanyprovidersoracceptcommissionsorreferralfees.Insteadweinvestourtimeandenergy intobeingtheleaderinourindustry,offeringourclientsatotalrecruitingsolutionthatcontinuously deliversvalue. CareerBuilder.comgoesbeyondwhatyouwouldexpectfromanonlinerecruitingresource,helping companiessavetime,reducecostsandimproveefficiency.WhetheryoujustneedthebasicsonATSor needtoputtogetheranRFP,youllfindeverythingyouneedinthiseasytoreadguide.Weareconfident thatyouwillfindthistobeavaluabletoolregardlessofwhatstageyourorganizationisinthetechnology purchasingprocess.
MatthewFerguson ChiefExecutiveOfficer
Introduction
WhetheryouareconsideringanewApplicationTrackingSystem(ATS)orupgradingyourcurrentsystem, theCareerBuilder.comATSGuideprovidesyouwithacomprehensivetooltoanalyzekeyfeaturesfrom 19leadingsolutions. Sincethe1980s,ATShavegainedtremendousmomentum.Therapidpaceoftechnologyhasledto newer,moreadvancedversions.Growingfromastandaloneproduct,currentATSsolutionsusuallyfall intooneoffourgeneralgroups: AnadditiontoanERP/HRMS, partofaTalentManagementSuite, partofaTalentAcquisitionSuite,or anerecruitmenttool
ATSwereinitiallyofferedasstandaloneinstallations.Today,ApplicationServiceProvider(ASP) model/hostedsolutionsareavailableinadditiontoonsitelicensing.Intheonsitelicensingmodel,the applicationishousedonaserveratthecustomerslocationandthesoftwareislicensedfromthevendor forafee.WiththeASPmodel,thecustomerpaysasubscriptionfeeandsystemperformanceismanaged toaservicelevelagreement(SLA). WhatexactlyisanApplicantTrackingSystem? Applicanttrackingsoftwarecoversagamutoffunctionsthatallowcompaniestostreamlineandautomate recruitingprocessestoincreaseefficiency,improveaccountability,expandreachandreducecosts.Core functionalityofferedbymostATSincludes: Jobrequisitionprocessautomation(e.g.,creatingthejobrequisition,postingtherequisitionon internalandexternalwebsitessuchasjobboardsandcollegecampusresources) Sourcingautomation(e.g.,trackingresumesfromtheirsourcethroughtherecruitingprocess, collectingresumes fromemail,hardcopy,etc.anddetectingduplicateresumes) Candidateprescreeningandinterviewcollaboration,schedulingandcommunications Reportingandanalytics(e.g.,keymetrics,complianceandotheranalytics)
1 Wethinkingeneralities,butweliveindetail
TheabovequoteapplieswhenlookingatATS.Onabroadlevel,allATSofferverysimilarcapabilities however,whenexploringthedetails,wefinddifferencesamongthesystemswhetheritbeinthe workflow,approachordesign.ThisATSGuideidentifiesthekeydifferencesamongthesesystems, allowingyoutoidentifywhichvendorswillultimatelymeetyourmostimportantneeds.Furthermore,this guideservesasaresource,helpingyoutomakebetterinformeddecisionswhenitcomestostreamlining yourrecruitingprocess.
AlfredNorthWhitehead(18611947),Englishmathematicianandphilosopher
Whatisthepurposeofthisguide? OurgoalistoprovideyouwithinsightintothekeyareasthatdifferentiatecurrentATSandtoempower youwithinformationaboutthemanychoicesavailable.Questionslikehowlongthecompanyhasbeenin businessandwhatisavendorsfinancialstatusprovideinsightintothevendorsstabilityandlikelihoodof beinginbusinessfiveortenyearsdowntheroad.Additionally,understandingthedifferencesbetweena fullproductsuiteofferingandastreamlined,userfriendlyproduct,allowyoutodecidewhichsystembest suitsyourcorporatecultureandbusinessmethodology. ThisguideprovidesyouwithanopportunitytocompareanumberofdifferentATSsolutionstohelpyou narrowdownyourcriteria,tobetterproposeRFIsandperhapsdemotheproductsanddevelopRFPs.To assistyou,weveincludedasampleRFI.Uponreviewingtheinformationcontainedinthisguide,we encourageyoutocontactaCareerBuilder.comIntegrationServicesspecialisttoassistyouwithdeciding whichproductstopursue. Whichvendorsarecoveredinthisguide? Thisguideincludesprofilesof19leadingsolutionsthatservearangeofcompaniesacrossavarietyof industries.Theyinclude: AdvancedPersonnelServices,Inc. SmartSearchOnline BernardHodesGroup HodesiQ BrassRingSystemsLLC Enterprise7.5 Ceridian (formerlyRecruitingSolutionInternational,Inc.) CeridianRecruitingSolutions Hire.com HireEnterprise HRLogix JobLogix HRsmart ATsmart iCIMS iRecruiterTM Kenexa KenexaRecruiterApplicantTrackingSystem Peopleclick PeopleclickRecruitmentManagementSystem(RMS) Thefollowingpagescontainacomprehensiveanalysisofeachcompanyscoresolutionalongwitha snapshotofeachsystemsuniquefeatures.Additionally,weprovideyouwithdetailedinformationon eachcompany, includingkeyclientsandafinancialoverview.Wealsoincludeinformationontwo specialized,automatedsourcingsolutionsthatsupportATSAIRSandDataFrenzy. PerelessSystems PerelessSystemi7(Enterprise) RecruiternetInc. Projectix RecruitmaxSoftware,Inc. RecruitmaxCorporateEdition SilkRoadTechnology,Inc. OpenHireApplicantTrackingSystem SonicRecruit SonicRecruitApplicantTracking TaleoCorporation (formerlyRecruitsoft) TaleoProfessional VirtualEdgeCorporation VirtualEdgeEnterpriseStaffingSuite Webhire,Inc. WebhireRecruiter WetFeet WetFeetRecruiter
Whatmethodologywasused? Anindependentresource,TheCodeWorksInc.compiledprofilesoneachvendorfromdatagathered throughquestionnaires,liveproductdemonstrationsandconversationswithvendorpersonnel. Whichvendoristhebestmatchformyneeds? Becauseeachcompanysrecruitingneedsareunique,itisnearlyimpossibletofindanATSthatwillmeet allofyourrequirements.Beforedivingintothesoftware,reviewyourrecruitingprocessesandwork practicesandidentifythe mostcriticalbusinessrequirements.Fromthere,youwillbewellpositionedto identifymusthaveATSfeaturesandtoevaluatehowwellanATSwillfitintoyourrecruiting environment. Questionstoaskduringyoursoftwareevaluationshouldinclude: DoestheATSintegratewith mypreexistingHRMSsystem? DoestheATSreduceredundantresumes? DoestheATSimprovesearchingforapplicantswithinthesystem? HoweasyistheATStouse? Aretherecustomizedorimprovedreportingcapabilitiessuchasapplicantsourcetracking?
Identifyashortlistofvendorsthatofferafeaturesetthatisalignedwithyourbusinessneedsandfitsinto yourtechnicalenvironment. Thisapproachwillallowyoutomakethebestdecisionaswellasshorten yourdecisionmakingtimeframe. Whatelseisincludedinthisguide? Inadditiontodetailedvendorinformation,thisguidehighlightskeytrendsandgivesyouanexecutive leveloverviewofourresults.Attheendofthisguide,youwillalsofindahelpfullistofquestionstoinclude inyourRFI/RFPandaglossaryofacronymsthatyoumayencounterduringyourATSresearch.
ExecutiveSummary
Thisguidereviews19leadingATSsolutions.Althoughafewvendorshaveindustryspecialties,suchas healthcare,allarecapableofsupportingawidearrayofindustries.Afterathoroughreview,itisclearthat eachsoftwaresolutionpossessesuniquestrengths. PleaserefertotheVendorOverviewandVendorComparisoncharts,beginningonpage10,forahigh levelsummaryoverviewofeachcompanyanditssystems features.TheVendorDetailssectionprovides additionalinformationabouteachvendorscoreproduct. Asyoureviewthisguide,keepinmindthatnewsoftwarefeaturesandversionsareconstantlybeing rolledout. Considerusingtheguideasastartingpoint foryourresearchandcontacta CareerBuilder.comIntegrationServicesspecialistwhocanassistinyourATSselectionprocess.
MarketTrends
TheATSmarketiseverconsolidatingandcontinuouslyproducingnewerversionsofsoftware,takingATS capabilitiestonewlevels.By2008,marketforceswillcause25percentoftheerecruitmentvendorstogo 2 outofbusinessorbeacquired(0.7probability). Todifferentiatethemselves,ATSvendorsareautomatingmoreoftheerecruitmentprocess. ATS vendorsarejoiningforceswiththirdpartiestostrengthentheirfeaturesetandtoofferadditional,value addedservices.Integrationwithvalueaddedserviceprovidersenablesrecruiterstoreducetimetofillby automatingcommonrecruitingtaskslikebackgroundchecks,skillassessmentsandjobboardposting.It isalsocommonforATSvendorstoembedleadingedgetechnologywithintheirATSsuchasresume parsingtoolsandbestofbreedsearchengines. Newtechnologiesandindustrystandards(e.g.web services,HRXML)haveenabledATSvendorstoquicklyintegratewithotherserviceandsolutions providerstoseamlesslyofferadditionalfeaturesandtoautomateagreaterportionoftheendtoende recruitingprocess. Thescopeoferecruitingsolutionsisexpanding. TherearetwokeyareaswhereATSareconsistently increasingtheirscope.Thefirstisassessment.ATSandthirdpartyvendorsareofferingavarietyof assessmentmethodstoreducehiringcostsandimproveretentionratesandotherkeymetrics.Whether doingonlinetechnicalskillsassessment,simulationsorothermethodsofcheckingacandidatespotential fit,theabilitytocorrectlystaffanindividualintoapositionisbecomingmoreandmoreimportant. Second,resumeparsingcapabilitiesareincludedinallleadingsolutions.Resumeparsingoffersclear businessbenefitsforcompaniesofanysize.ATSareabletoacceptawidevarietyofresumeformats andautomaticallypopulaterequiredfieldswithahighdegreeofaccuracy. ATShavealsoexpandedtheirscopeintermsofthetypeofcandidatehirestheysupport.Traditionally, ATShavefocusedonautomatingtheplacementofpermanentemployees.ATSsolutionshavestartedto supportabroaderrangeofemploymenttypes,especiallythehiringoftemporaryemployees. ATS vendorsareextendingtheirsolutionstoprovideVendorManagementSystem(VMS)functionality.VMS softwareenableshiringcompaniestopublishjobrequisitionstomultiplestaffingcompaniesandmanage theircandidatesubmissionstoreducetimetofillandencouragecompetitivepricing.ExtendingATSto includeVMSfunctionalityhelpscompaniesmanageandreportonpermanentandtemporaryhiringwithin asinglesystem.
J.Holincheck,ERecruitmentSoftwareMarketTrends,4Q04,G00124531,GartnerResearch,November2004
AsATSextendthescopeofbusinessprocesstheysupport,anewsetofacronymshasbeenintroduced. ATSthatincorporatecontingentandpermanentworkforceprocurementarealsoknownasTalent AcquisitionSuites(TAS). TalentManagementSuites(TMS),anotherrelatedtermandtechnology,take TASonestepfurtherbyintegratingbroaderHRfunctionssuchasperformancemanagement,career development,successionplanning,andlearningandcompensationmanagement. Takingitonestep furtherareTalentWorkforceAcquisition(TWA)systems,whichareevolvingtointegratetheendtoend staffingprocess.Currentlynocompanyprovidesthistypeofsolutionhowever,itappearsasifthemarket 3 isheadinginthisdirection. TMS,TASandTWAprovidetheopportunityforindepthandconsolidated reportingforaincreasingbroaderviewoftherecruitingprocess,whichmaybedifficulttoobtainifmultiple systemsareused.
AllenSchweyer,TotalWorkforceAcquisition:IntegratedTechnologiestoSupporttheEntireStaffingCycle,HumanCapital Institute/Peopleclick,October2004
VendorOverview
Thefollowingtableprovidesahighleveloverviewofeachvendortohelpfocusyourresearch.Eachvendorhasamoredetailedprofilebeginningonpage16.
ClientBaseSize (%ofemployees) CompanyName ProductName Yearsin Business (asof2006) Company Type CompanyHQ #of Employees <5,000 AdvancedPersonnel Systems,Inc. 5,000 20,000 23 45 60 >20,000 Active Clients
SmartSearchOnline
21 36 7
Private Public Private
Oceanside,CA NewYork,NY Waltham,MA
<50 <750 <300
72 23 5
5 32 35
200 185 185
BernardHodesGroup HodesIQ BrassRing BrassRingEnterprise CeridianRecruiting Solutions HireEnterprise JobLogix ATsmart iRecruiter KenexaRecruiter ApplicantTracking System PeopleclickRecruitment ManagementSystem
Ceridian
74*
Public
Minneapolis,MN
~9,300
79
19
500
Hire.com HRLogix HRsmart iCIMS
10 5 12 7
Private Private Private Private
Austin,TX OklahomaCity,OK Richardson,TX Hazlet,NJ
<150 25 <100 <100
33 70 10 75
28 20 80 20
34 10 10 5
65 150 460 250
Kenexa
19
Private
Wayne,PA
>600
25
50
25
160
Peopleclick
11
Private
Raleigh,NC
~310
47
28
25
210
10
VendorOverview(contd.)
ClientBaseSize (%ofemployees) CompanyName ProductName Yearsin Business (asof2006) Company Type CompanyHQ #of Employees <5,000 PerelessSystem Recruiternet PerelessSystemsi7 Projectix RecruitmaxCorporate Edition 6 7 Private Private Shrewsbury,NJ Portland,ME PonteVedraBeach, FL,NorthAmerica/ London,UKEMEA/ Sydney,Australia, AsiaPacific WinstonSalem,NC Emeryville,CA SanFrancisco,CA Yardley,PA Lexington,MA SanFrancisco,CA <100 <100 30 20 5,000 20,000 60 60 >20,000 10 20 82 120 Active Clients
RecruitmaxSoftware
10
Private
350
30
40
30
1000
SilkRoadTechnology, Inc. SonicRecruit TaleoCorporation VirtualEdge Corporation Webhire WetFeet
OpenHireApplicant Tracking SonicRecruitApplicant Tracking TaleoProfessional VirtualEdgeEnterprise StaffingSuite WebhireRecruiter WetFeetRecruiter
10 11 7 8 24 12
Private Public Public Private Public Private
>50 <100 <550 <100 <100 <100
30 40 15 36 81 74
50 40 40 33 16 11
20 20 45 31 3 16
>200 150 265 90 >200 38
*Note:Companyhasbeeninbusinessfor73yearsbutbeganofferingtherecruitingproductin1998. Key: ~=approximately <=lessthan >=greaterthan n/a=notavailable *=Seenotes
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VendorComparison
Thefollowingchartprovidesaquickcomparisonofeachvendorssolution.Forindepthinformation,pleaseseeindividualreviewsbeginningonpage16.
ExternalJob Board Distribution Interface Type Direct& Thirdparty Direct Direct& Thirdparty Direct& Thirdparty Direct& Thirdparty Thirdparty Direct& Thirdparty Direct& Thirdparty Direct& Thirdparty System Replacement& DataMigration AverageTime Required MajorSoftware Releases ClientVersions Supported
CompanyName
ProductName
Demand& Supply Planning
HRIS Integration AverageTime Required
International DoubleByte Characters Available In Development Y N N N Y In Development Y*
Advanced Personnel Systems,Inc. BernardHodes Group BrassRing Ceridian Hire.com HRLogix HRsmart iCIMS
SmartSearch Online HodesiQ BrassRing Enterprise Ceridian Recruiting Solutions HireEnterprise JobLogix ATsmart iRecruiter Kenexa Recruiter Applicant Tracking System
Y N Y Y Y N Y N
26weeks 45weeks 8weeks 420weeks 412weeks Information NotProvided 46weeks Typically12 weeks
18weeks 12weeks 810weeks Under1week 4weeks 24weeks Approximately 8weeks Approximately 5weeks 24weeks
Every14 months Annually Twiceayear Quarterly InformationNot Provided Annually Annually Quarterly
Singleversion Singleversion 1releasepriorto currentversion Singleversion InformationNot Provided InformationNot Provided Allversions Singleversion
Kenexa
810weeks
14weeks
Annually
1releasepriorto currentversion
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VendorComparison(contd.) ExternalJob Board Distribution Interface Type System Replacement& DataMigration AverageTime Required 2weeksupon receiptofXML data 23weeks 24weeks 912weeks MajorSoftware Releases ClientVersions Supported
CompanyName
ProductName
International DoubleByte Characters Available
Peopleclick
Peopleclick Recruitment Management System Pereless Systemsi7 Projectix Recruitmax Corporate Edition OpenHire Applicant Tracking SonicRecruit Applicant Tracking Taleo Professional
Direct& Thirdparty
2weeks
Every612 months
Singleversion
PerelessSystem Recruiternet Recruitmax Software SilkRoad Technology,Inc. SonicRecruit
Y Y Y
Direct Direct& Thirdparty Direct& Thirdparty Direct
Typically 2weeks 30days 512weeks
N Y Y
Monthly Quarterly Biannually
Singleversion Singleversion 1releasepriorto currentversion Singleversion
Under1week Under1week (115hours) Information NotProvided
12weeks Under1week (515hours) InformationNot Provided
Biannually
Direct
Quarterly
Singleversion
Taleo Corporation
Direct& Thirdparty
Y**
InformationNot Provided
1releasepriorto currentversion
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VendorComparison(contd.) ExternalJob Board Distribution Interface Type System Replacement& DataMigration AverageTime Required MajorSoftware Releases ClientVersions Supported
CompanyName
ProductName
International DoubleByte Characters Available Y Y N
VirtualEdge Corporation Webhire WetFeet
VirtualEdge Enterprise StaffingSuite Webhire Recruiter WetFeet Recruiter
Y Y N
Direct Direct Thirdparty
9weeks 1216weeks 68weeks
89weeks 1216weeks 46weeks
Biannually 35timesper year Quarterly
Singleversion Singleversion Singleversion
*Note:InterfaceisonlyavailableinEnglishhowever,dataisacceptedindoublebyte. **Note:Candidateinterfaceavailableindoublebyte.Theclientfacinginterfaceisavailableinfoursinglebytelanguages.Dataisacceptedindoublebyte. Key: ~=approximately <=lessthan >=greaterthan N/A=notavailable *=Seenotes Y=Yes N=No
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VendorDetails
Thefollowingsectioncontainskeydetailson18oftheleadingATScompaniesandtheircoresolution. Thesecompaniesserveavarietyofindustriesandaudiences,fromsmalltomediumsizecompaniesto verylargecorporations.Toassistwithselectingavendor,pleasereviewtheVendorOverviewand Comparisonchartsbeginningonpage10. PleasenotethatwedonotcoverallthefeaturesofeachATSbutinsteadchosetohighlightthekey differencesamongthecompaniesandtheirsystemstoassistyouinyourselectionprocess.Therewere alsocompaniesinthemarketplacewhowereunabletoparticipateinourguide,butmaybesuitablefor yourneeds.Ifthereisacompanynotcontainedinthisguidethatyouwouldliketoinvestigatefurther, pleaseemailbpc@careerbuilder.comandaCareerBuilder.comIntegrationServicesconsultantwillbe happytoassistyou.
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AdvancedPersonnelSystems,Inc. SmartSearchOnline
CompanyFacts Foundedin1985 HeadquarteredinOceanside,CA Fewerthan50employees
4167AvenidadelaPlata Oceanside,CA92056 Phone:(760)9412800 www.SmartSearchOnline.com
MajorClients Adeccostaffingservices,namedworldslargestemployer CORESTAFFServicesstaffingservices TheSuperiorGroupstaffingservices BelcanCorporationstaffingservices PDSTechnicalServicesstaffingservices SharpHealthcaremedicalservices,14,000employees ParsonsBrinkerhoffarchitecturalandengineeringservices,9,000employees AscentMediapostproductionmediadeveloper,4,000employees ClientBase 72%ofclientshavelessthan5,000employees 23%ofclientshavebetween5,000and20,000employees 5%ofclientsareover20,000employees Approximately200activeclients Clientindustriesinclude:staffingindustrycontract,temporaryandpermanentplacement,hospitalsand medicalproviders,architecturalandengineeringservicecompanies,financialinstitutions,software development,engineeringdevelopmentandmanufacturingandthegamingindustry. FinancialOverview AdvancedPersonnelSystems,Inc.isaprivatelyheldcompany. Thecompanyhasnoinvestorsordebtload. Financialdataisnotshared. Solutions SmartSearchOnlineisaworldclassstaffingmanagementsolutionthatsupportscorporatehuman resourcedepartmentsinmediumandsmallbusinessesandallsizebusinessesinthestaffing industry. CoreSolutionOverview SmartSearchOnlinebyAPSprovidesthetechnologyframeworkforyourInternetrecruitingstrategyits thesmarttechnologyforsourcing,trackingandhiringthepeopleyouneed.Rated#1EnterpriseATSby theEREs2005BuyersGuideandIndustryAnalysis. Itscorefunctionsincludeanenterpriselevelapplicanttrackingsystemandworldclasscareercenter. Addonsinclude:aDataGatewaytothirdpartyproductssuchasHRISandaccountingsystems,a VendorManagementSystemtomanagecontingentworkforcesandawirelessinterface. SmartSearchOnlineistheeasiestsystemonthemarkettoimplementandtheeasiesttouse,ensuring thefastestadoptionandthequickestreturnoninvestment.Itisascalableproductsupportingbusinesses withasfewastwouserstoasmanyas1,000ormore.
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Itprovidestoolsforcollaborationwithintherecruitingorganizationaswellaswithcandidatesandhiring managers.Itprovidescustomerswithprogrammableworkflowcapabilitiesandofferssignificant capabilitiestoselfconfiguretheapplicationtofitindividualneeds. Finally,SmartSearchOnlineprovidesperformancemeasurementreportingwhichallowsusersand managementatalllevelstosetgoals,measureperformanceandimproveproductivity. Theproductisinversion9.7andisofferedasanASP.Thereisasetupfeebasedontoolsimplemented withamonthlypricebasedonthenumberofuseraccounts. ExternalJobBoardDistribution Postingtojobboardsvariesfromrealtimetobatchuploaddependingonthejobboard. Integratedwiththefollowingjobboards:Monster,CareerBuilder,AmericasJobBank,Recruiting Villageandaselectgroupofspecialtysites. IntegratedwithGoJobswhichprovidespostingservicestohundredsofexternaljobboards. Usernames,passwordsandbudgetsaremanagedbythecustomersadministrativeuserusingthe admininterface. SmartSearchOnlinewillworkwiththetechnicalstaffatthejobboardstoensuredataexchangesare workingproperly. Searching Thesystemssearchiscomprehensive,easytouseandamongthefastestintheindustry. Databasesinexcessofamillioncandidateresumesaresupporteditisinfinitelyscalable. ResumesorCVsinvirtuallyanylanguagecanbesearched. JobBoardSearches AccesstojobboardresumesismanagedbyTalentHook,www.talenthook.com. Candidateresumesemaileddirectlytothecustomersdatabaseareprocessedautomatically. Candidatesoriginatingfromthirdpartysourcesareloadedintothecustomersdatabaseandcanbe automaticallyassociatedwiththeappropriatejob. WebMining SmartSearchOnlinepartnerswithTalentHook. DemandandSupplyPlanning SmartSearchOnlineenablescustomerstomaintainaviablepoolofqualifiedcandidatesforavariety ofpositions. Ascustomersneedschangetheyareabletoproactivelysolicitcandidateswiththerequiredskillsets andmakethemavailableinthedatabase. SincemanyofSmartSearchescustomersareinthestaffingindustry,theyhavedevelopedeffective toolstoestablishlongtermrelationshipswithcandidates. Thesystemisabletotrackdemandbyavarietyoftypes,includingjobtitle,skillsetorgeneral employmentcategory. Competencymodelsaretheresponsibilityofthecustomer. Reportscanbecreatedtotracktheavailabilityofspecificcandidatetypesandcomparecurrentand anticipatedcustomerpersonnelneeds.
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ComprehensiveSourcing SmartSearchOnlineextractsname,addresses,phonenumbers,emailaddresses,socialsecurity number,source,highestdegreeattainedandcareerstartdate(foryearsofexperiencesearching). Thesystemprovidesaproprietaryresumeparsing(dataextractionandprocessing)technology. MostformatsareacceptedincludingMSWord,HTML, MSExcel,PDF,textandrichtext. SmartSearchOnlineacceptsresumesfromthecorporatecareersite,email,andnetwork/drive uploads. With20yearsexperienceinmanagingtheextractionofdata,thetechnologyistypically99% accurate. Duplicatesandpotentialduplicatesareflaggedautomaticallyandallowtheusertoexaminerecords sidebysideandmergerecordswhenappropriatewithoneclick. DupeDetectionandManagement SmartSearchOnlinehasaproprietarymatchingtooltoindicatepossibleduplicatecandidates. Duplicateviewscanbemergedintoacommonrecordbyusers. Candidaterecordscanstoremultipleresumeversions. Candidatelistscanbemanagedintofolders,calllists,groupemailormailmergedocuments. AssessmentandScreening Prescreening Candidatescanbeprescreenedwhenregisteringand/orwhenapplyingforajobontheclients SmartSearchOnlinecareercenteronthecustomerscorporatewebsite. Customerscancreateunlimitedscreeningquestionswithpossibleanswersbeingyes/no,multiple choiceandnarrativeanswer. Screeningquestionscanbeprogrammedtoautomaticallyexcludecandidatesfromapplyingfor specificjobsandallanswerscanbeincludedinfuturesearching. Thesystemisabletouseanysourceforprescreeningquestions. SmartSearchOnlineassistsinensuringunbiasedhiringpracticesbyuniformlyapplyingallsearches andscreeningtechniquestotheentiredatabaseandbystoringthesearchcriteriausedtoidentifythe candidate. OtherAssessment ThesystemisintegratedwithSkillCheckwhoprovidesmorethan800skillstestsandbehavioral assessmentstohelpeffectivelymeasurejobknowledge,skillsandabilitiesinMicrosoftOffice, clerical,computerliteracy,IT,callcenter,foodservices,retailsales,lightindustrial,accounting, behavioral,medicalandlegalareas. Resultsarereturnedintothecustomerdatabase. HRXMLisutilizedwhereappropriate. BackgroundChecksandDrugScreening SmartSearchOnlineisintegratedwithArrinSystems. BackgroundchecksarerequestedfromSmartSearchOnlineandtheresultsarereturnedintothe customerdatabase. Bothsummaryanddetailedresultsareavailable. HRXMLisusedwhereappropriate.
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WorkforceDiversity Workforcediversitygoalsaresupportedbyeffectivelycollectingandreportingappropriatedata. SmartSearchOnlinesupports,throughpartnerGoJobs,jobpostingatavarietyofminorityand disadvantagedspecialtyjobsites. Dataistypicallycollectedvoluntarilyatthetimethecandidateappliesforajobbutcanalsobe collectedatalatertime. Candidatedatacanbecollectedevenifthecandidatehasnotapplieddirectly. Alldiversityprogramsaresupported. KeyReportingMetrics Thesystemautomaticallytrackstimetofill,costtofill,ratiosofinterviewtohire,offertohireandso on,candidatesourcingeffectivenessandmanyothers. Noscorecardsareofferedthiscouldbeprovidedasacustomreport. SmartSearchOnlineisfullyrelationalsometricscanbetrackedbydepartment, jobtype/category, hiringmanager,user,group,division,branch,candidatesourceandsoon. HRISIntegration VirtuallyeveryHRISpackageinthemarketcanbeintegratedwithSmartSearchOnline. TheSmartSearchGatewayprovidesseverallevelsofintegrationandinteractionwiththirdparty products. Thelengthoftimeforintegrationvariesaccordingtothecomplexityoftheintegrationdesired. XMLbaseddataexchangeissupportedaswellasvariousothercustomformats. IntegrationispartoftheSmartImplementationprogram. SpecificationsareprovidedandSmartSearchOnlineassistsinthecreationoftheintegration specification. Internationalization SmartSearchOnlinesoftwareisimplementedinthefollowingcountries:USA,Canada,UK,France, India,China,Mexico,PhilippinesandAustralia. UserInterfacelanguagesincludeEnglish,GermanandFrench. Doublebytesupportiscurrentlyinthedevelopmentqueue. ResumeprocessinglanguagesincludeEnglish,German,FrenchandSpanish. Toenableglobalrecruitingcurrencysupportisavailablefordollarsandeuros. Multipledateandtimeformats,timezones,addressesandphonenumbersaresupported. ArchitectureandPerformance WebBrowsersSupported InternetExplorerversion6orbetter. MozillaFirefoxversion1orbetter. NetscapeNavigatorversion7.2orbetter. RolesandPermissions Therearethreelevelsofuserroles.
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ASPEnvironment APS,Inc.managesitsownserverfarmwhichislocatedinOceanside,CA. Bymanagingtheirownserverfarm,APShasoneofthebestrecordsofapplicationavailabilityinthe industry. APShasredundant,mirroredserversrunningonsite. AnISPhousesserversonareadybasis,shouldAPSrequireanotherserverlocation. BroadoverviewsonAPSdisasterrecoveryplanandsecurityarchitecturewillbeprovidedtoclients. Informationconsideredasecurityriskisnotavailableforrelease. Independentassessmentsareperformedannually.Additionally,APSperformsinternalaudits onaroutineandregularbasis. Avarietyofbestpracticesensuredatabase,applicationandconnectivityperformancelevels. Thesystemisavailable24/7. Downloadtimerangesfromonetoafewseconds,dependingupondatabeingretrieved. Searchresultsvarybaseduponthetypeofdatabeingsearched.Typicalresumesearchofaclient with800,000resumesisaboutnineseconds.Atypicalresumesearchonadatabaseof80,000 isaboutfourseconds. Fixesarerolledoutasneeded.Servicerelease/patchesarereleasedquarterly.Majorreleasesoccur aboutevery14months.Allclientsareonthesamerelease. Configurationsettingscarryoverfromversiontoversionwithnointerruption. o Customersareencouragedtoapplycustomizationstothedesignated"custom"tabs. Customizationsappliedtothecustomtabsareautomaticallycarriedovertonewversions. o Ifaclientrequestsachangetothecoreproduct,itisappliedinawaythatwillcarryovertoanew versionwithnoadditionallabor.Insomecases,changesmustbereappliedatreleasetime. o Informationrelatedtocustomerchangesarerecordedandtrackedinacustomerconfiguration controldatabase. ClientCustomization Approximately60%ofcustomershavecustomizationofonesortoranother. Thesystemismodularindesign,allowingefficientadjustmentofindividualcomponentswithoutgreat effort.Inaddition,manypageshavedesignatedincludefilesallowingquickcustomizationthatwill carryoverfromoneversiontothenextversionautomatically. AllcustomizationisdonebyAPS. SystemScalability ThelargestimplementationofSmartSearchOnlinehasover800userswithover25,000hitsperday andoveronemillionrecords. SystemReplacementandDataMigration APSprovidesnearlytwentyyearsexperienceinconvertingorganizationsfromtheirlegacysystems. Conversiontimevariesfromonetoeightweeks. KeycomponentsofanATSchangeincludemigratingdata,customizationtoaccountfornon supporteddataelements,analyzingworkflowandreportingandmanagingnecessaryadjustments, trainingusers. Tostreamlinetheprocess,datamigrationtoolsandawellrefinedabilitytounderstandlegacy systemsdataandoperation,anduserneedsareutilized.
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ServiceDifferentiatorsandSupport Thegoaloftheproductistobecomeaseamlessextensionofacustomersworkenvironment. Astrongemphasisisplacedonprovidingpersonalservice,thesalesandtechnicalservices personnelareencouragedtodevelopgoodandlastingrelationshipswithcustomers. Theapproachisvalidatedbythecustomerswhoareoverwhelminglysatisfiedwiththeirchoiceof SmartSearchOnline. Inthe2005,EREATSEnterpriseSurveyover96%ofSmartSearchuserswerelikelyorverylikelyto recommendSmartSearchOnlinetoacolleague.Thiswasthehighestratingforanyproduct evaluated. ImplementationSupport Implementationtimedependsoncustomersize.Itmaytakeanywherefromfiveto60days. ImplementationsdonotrequireaconsultingteaminsteadSmartSearchOnlinemanagesthe implementationinconcertwithselectedclientrepresentative(s). Theresourcesneededvarybyclientsize,butamaximumoffourcustomerresourcesarerequired. BestPractices Notavailable. HelpDeskSupport Supportisavailable24/7. TelephoneandemailbasedsupportisprovidedinEnglish,Spanish,GermanandFrench. OtherSupportServices SmartImplementationwasdevelopedtoprovideongoingpersonalizedsupporttocustomers.A representativeisassignedtoeachaccount. Thereisaperiodicassessmentofdatabaseandcareercenteractivitybythetechnicalservicesteam toidentifysuggestionsforimprovingsystemutilization.
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BernardHodesGroup HodesiQ
nd 220East42 Street NewYork,NY10017 Phone:(888)4389911 www.hodesiq.com
CompanyFacts Foundedin1970 HeadquarteredinNewYork,NY 750employees MajorClients BorlandSoftwaresoftware,1,300employees HarrahsEntertainmentgaming,100,000employees HCAMidwesthealthcare,5,000employees HyperionSoftwaresoftware,2,000employees Labcorphealthservices,23,000employees UnitedTechnologiesCorporation manufacturing,military,aerospace,industrialproductsand defense,140,000employees UniversityofMiamieducation ClientBase 23%ofclientshavelessthan5,000employees 45%ofclientshavebetween5,000and20,000employees 32%ofclienthaveover20,000employees Approximately185activeclients Clientindustriesinclude:Aerospace,manufacturing,gaming,IT/technologysoftware,hardware,and services,businessservices,healthcare,healthservices,retail,restaurant,entertainment,university, government,engineering,finance,investmentservices,consumerproducts,telecommunications,fashion andrealestate. BernardHodesGroupoffersHodesiQ forHealthcarespecificallydesignedforthehealthcaremarket. FinancialOverview BernardHodesGroupisapubliclyheldcompany. ThecompanyiswhollyownedbytheOmnicomGroup(NYSE:OMC). Financialinformationcanbefoundat: www.omnicomgroup.com. Solutions HodesiQStandardEdition(forsmalltomediumenterprise) HodesiQEnterpriseEdition(formediumtolargeenterprise) HodesiQHealthcareEdition(foranysizeenterprise) CoreSolutionOverview HodesiQisanawardwinningASPbasedtalentmanagementproductwithofferingsforcorporateHR clients:HodesiQStandard,HodesiQEnterprise,andHodesiQHealthcare.Theproductfocuseson providingastrategicadvantageforcorporaterecruitersinsourcingtoptalent,dataminingandmanaging abestpracticecandidatehiringprocess.Theproductisinversionfour.HodesiQusesastandard monthlyfeestructurethatisbasedonthenumberofrecruitersandadministratorsusingthesystem.
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Clientshavedifferingrequirementsfortheirrecruitingrequisitionmanagement,employeereferrals, backgroundchecks,etc.Clientsmayaddorremovemodulesandcustomizethosemodulestotheir specificbusinessprocesses. Additionalmodulesmayincreasecosts. ExternalJobBoardDistribution HodesiQincludesanawardwinningjobpostingsystemrecognizedasbestofbreed,whichincludes over4,800uniquejobboardchoices. Hundredsofdifferenttypesofcontractsaremanagedandtheyareabletomanageappropriateuser accountsandbudgetinginformation. Adedicatedmediateamconstantlyreviewstheinterfaceswithpartnerstoinsuretheyareuptodate. HodesiQusesitsownSmartPosttechnologytointerfacetojobboards,availableseparately. Toeditordeactivateaposting,usersutilizetheHodesiQrecruiterportal,whichthenadjuststhe postingsonthejobboards.Thisisalsohowpostingstosecondaryboardsaremanaged. Dependingonthetechnologyusedbythejobboard,somepostingsaredeliveredinrealtime,some onfeedsthroughoutthedayandsomenightly.Theexacttimethepostingwillappearonthespecific sitewillvarybasedonthetechnicalcapabilitiesofthemedia. Searching TalentScoutisanadvanceddataminingenginethatallowsrecruiterstosearchbasedonsample resumesandjobdescriptions. UserscanidentifyaresumethatisagoodmatchforajobrequisitionandaskTalenScouttofind similarcandidates. Booleanandmulticriteriasearchisalsoincluded. Searchesmaybesaved. JobBoardSearches HodesiQoperateswithanyresumesearchaggregationtool(i.e.,AIRSOxygen). Anemailaddressisassignedtoforwardminedresumesdirectlyintothesystem. WebMining Thesystemsupportswebmining. DemandandSupplyPlanning NotAvailable. ComprehensiveSourcing HodesiQusesResumeMirrorresumeparsingtechnology. MSWord,PDF,text,HTML,emailbased,andmorethan80othercommonresumeformatscanbe parsed. Resumesmaybeloadedfromcareerportals,emailaddressesorlocaldrives. Resumesmaybereviewedandvalidatedbeforetheyareloadedintotheresumedatabase. DupeDetectionandManagement HodesiQusesabestmatchsystembasedonfivecandidatedimensionstodetectduplicates (includingemailaddress,phone,andfirst/lastname). IntheHodesiQsystemprohibitscandidatesfromapplyingtothesamejobmorethanonce. HodesiQhastheabilitytostoremultipleresumes forasinglecandidate.Oneachcandidaterecord, recruitersmayseeotherpositionsforwhichthecandidatehasapplied.
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AssessmentandScreening Prescreening Prescreeningquestionsarecreatedbyrecruitersandarereuseable.Screeningquestionsare presentedtocandidatesduringtheonlineapplicationprocess. TheHodesiQsystemshipswithpowerfulprescreeningquestionnairesthatarerecruitereditable, scoreable(includingknockout)andincluderanking.Recruiterscanrecyclethesequestionnaires againstspecificpositionsandeditthem. AdatabaseofvalidatedthirdpartyquestionscanbeutilizedwithHodesiQ. Allcandidatesapplyingtoaspecificjobareaskedthesamequestionsandhavethesameweights appliedtotheanswers. OtherAssessments Behavioral,skills,personality,andassessmentvendorsareavailableasanintegratedpartofHodes iQ. Bothcandidateanswersandresultsareexchangedwiththirdpartyvendors. HRXMLstandardsaresupported. BackgroundChecksandDrugScreening ChecksandscreenscanberequestedviatheHodesiQsystem.PeopleWiseandSterlingare vendorsusedbyHodesiQclients. Statusupdatesarehandleddirectlybythebackgroundcheckcompany. Resultscanbedisplayed,basedonclientsecurityrequirements. HodesiQusesHRXML. WorkforceDiversity BernardHodesGrouphasa30+yearhistoryinpromotingworkforcediversitytotheirclientbase. Fromasourcingperspective,HodesiQprovidesdiversityjobboardswiththeopportunitytointegrate intotheirsourcingstrategy. TheEEOandAffirmativeActionmodulecapturesvoluntarydatawhilethecandidateissubmitting theirapplicationonline. Dependingontheclientsprocessesandthesolutionthattheyhavepurchased,thedatacanbe collectedimmediatelyfollowingtheshortapplicationorfollowinganelectroniclegalapplicationform. Candidatedatacanbecollectedevenifthecandidatehasnotapplieddirectly. Thefollowingdiversityprogramsaresupported:EEOC,OFCCP,andAAwithlimitedWOTC. KeyReportingMetrics Standardreportsinclude:timetofill,open/closedjobs,recruiteractivity,sourceeffectiveness,EEO, employeereferrals,candidateactivity,candidatepipeline,newhirequality. Adhocreportingisavailablethroughawebinterface. HodesiQoffersstandardandcustomscorecards. Keymetricscanbeanalyzedbyteam,division,requisition,location,etc. HodesiQsmanagersareadvisorsof,adhereto,andencourageclientstouseStaffing.orgsmetrics model. HRISIntegration ThesystemisintegratedwithADPEnterpriseandHRizon,Lawson,PeopleSoft(7.5,8.3,8,8),SAP, Ultipro,Cyborg,NuViewandotherHRIS. Integrationmayvaryinlengthoftime,butanaverageoffourtofiveweeksistypical. HodesiQusesindustrystandardslikeHRXMLforintegration. IntegrationdependsonaclosepartnershipwiththeclientHRISteam.Bestpracticemodelsfor implementationkeepsclientprojectsontrackandwithinthegiventimeline. HodesiQprovidesdetailedintegrationspecificationtoprospectiveclients.
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Internationalization Approximately20%ofHodesiQclientsusethesystemglobally. Countriesinproductioninclude:US,Canada,UK,France,Spain,Germany,Belgium,India,Japan, HongKong,Singapore,Taiwan,Switzerland,Italy,BrazilandSouthAfrica. HodesiQiscurrentlytranslatedandlocalizedfortheFrenchmarket. Theproductisavailableinsinglebytelanguages. Tosupportinternationalization,allcurrenciesareavailableanddate/timeformatsareflexible. HodesiQtakesalocalizedapproachtocountryrolloutssinceeachcountryhasitsownunique requirements. ArchitectureandPerformance WebBrowsersSupported PC/WindowsInternetExplorer5.5orbetter,Netscape6.xorbetter. MacInternetExplorer5.5orbetter,Netscape6.xorbetter,Safarianyversion. RolesandPermissions Thesystemsupportsanunlimitednumberofrolesincludingcustomnamedroles. Somecommonrolesare:Recruiter,HiringManager,RecruitingManager,RecruitingAssistant, Administrator,SourcingManager,HRGeneralist,andReportingAdministrator. ASPEnvironment HodesiQishostedinmultiplecolocationfacilitiesintheUSformaximumredundancy.Allservers areloadbalancedandconfiguredforredundancy. Clientsareprovideddocumentationattheirrequestondisasterrecoverandsecurity policies/architecture. Allapplicationinfrastructuresarecontinuallyauditedforintrusiondetection,networkavailability,and applicationperformance.Formalreviewsarecompletedeveryyear. Independentauditsoftheinfrastructureandapplicationintegrityareconductedthroughtheparent company,theOmnicomGroup.HodesiQadherestoOmnicompoliciesonbestpracticesecurityand infrastructurestandards. Boththeapplicationandnetworklayersincorporatemultiplemethods(bothlogicalandphysical)to ensuresystemsecurity.Clientanduserbasedsecuritypoliciesareenforced. Systemsareavailableandindependentlymonitoredat99.95%uptime. Allclientsrunonaunifiedsoftwarebase. AllclientsreceiveupgradesandupgradetrainingasHodesiQevolvesservices.Applicationdesign ensuresthatcustomconfigurationsarefullyregressiontestedandcompatiblewithfutureversions. ClientCustomization Approximately40%ofclientshavesomelevelofcustomization. HodesiQwasdesignedfromthegrounduptosupportacoresetofrecruitingserviceswhileenabling rapiddevelopmentanddeploymentofcustomizedfeaturesinthemostcommonareasofrecruiting thatgenerallyrequireacustomapproach. AllsoftwarecustomizationisdonebyHodesiQengineeringteams.Clientshaveaccessto configurationutilitiesformanycommontasks. SystemScalability HodesiQslargestimplementationsupportsover1,100users. Thereisnolimittothenumberofhits/trafficthesoftwarecansupport.Theapplicationscalesboth verticallyandhorizontallywellinexcessofperformancebottlenecksbecauseofapplicationand networkdesignandperformancemonitoringsystems. HodesiQhasdatabaseswellinexcessof100GB.
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SystemReplacementandDataMigration DataintegrationandmigrationisacorecompetencyoftheHodesiQengineeringteam.HodesiQ hasinterfacedwithover4,800jobboardstenHRISseightATSsandfourERPsystems. ThesoftwarefullysupportstheHRXMLstandardforjobandapplicantmanagement. Conversiondependsonclientrequirements,butcompleximplementationsaregenerallycompleted within60days. KeycomponentsofchanginganATSaretherequisition/jobandtheapplicantmigration. HodesiQusesanumberoftechniquestostreamlinetheintegrationandmigrationprocessandrelies heavilyonanengineeringteamthathasdeepexperienceingeneraldataintegrationandmigration strategies. ProjectsaremanagedthroughtheHodesiQprofessionalservicesgroup. ServiceDifferentiatorsandSupport BernardHodesGrouphas32yearsofexperiencemanagingrecruitmentclientsfrommidsized companiestomultidivisionFortune100clients. Thecompanyhasareputationforoutstandingcustomerservice. BernardHodesGroupprovidesmultiplelayersofsupportforclients,includingastrategictechnical advisor. Theclientcarestaffis madeupofPHRcertifiedprofessionals,experiencedrecruitersandHRIS experts. ImplementationSupport Anaverageimplementationlastssixtoeightweeks. ImplementationteamsarejointHodesiQandclientteamsrunbyHodesiQprojectmanagers. Resourceswilldependontheproject.Abusinessanalyst,projectmanager,developmentstaff,QA, andotherstaffmayparticipateintheprocess. BestPractices Overthepasttenyears,BernardHodesGrouphasaccumulatedahostofbestpracticesincorporate careersites,employeereferrals,industryverticalslikehealthcare,nurserecruitment,manufacturing, gaming,andmuchmore. ClientsmeetwithHodesiQDirectorstoanalyzebusinessprocessandsharetherightbestpractice modelsfortheindustry/need. SomebestpracticesareembeddedintheHodesiQsolution. BusinessProcessReengineeringisafeebasedservice. HelpDeskSupport Supportisavailablebetween8a.m.to8p.m.andisbasedinNorthAmerica. TelephoneandemailbasedsupportisavailableinEnglish,SpanishandFrench. EachclientisprovidedwithaHodesiQclientcareprofessionalandaBernardHodesGroupaccount executive. Training,checkin,yearlyassessmentcalls,andconsultingcallsarepartoftheHodesiQservice.
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BrassRingLLC Enterprise7.5
343WinterStreet Waltham,MA,02451 Phone:(781)5305000 www.brassring.com
CompanyFacts Founded1999 HeadquarteredinWaltham,MA Fewerthan300employees Disclosure:BrassRingandCareerBuilderareeachpartiallyownedbytheTribuneCompanyand Gannett,Inc. MajorClients IKEAhomefurnishings,75,000employees Novartispharmaceuticals,consumerhealth,generics,eyecareandanimalhealth,78,000 employees BoehringerIngelheimpharmaceuticals,27,000employees R.R.Donnelleycommercialprinter,30,000employees ClientBase 5%ofclientshavelessthan5,000employees 60%ofclientshavebetween5,000and20,000employees 35%ofclienthaveover20,000employees Approximately195activeclients Clientindustriesinclude:aerospaceanddefense,automotiveandtransportationequipment,banking, businessservices,chemicals,computerhardware,computersoftwareandservices,constructionand materials,consumerproducts,education,electronics,energy/utilities,foodandbeverage,healthproducts andservices,insurance,media/entertainment,manufacturing,pharmaceutical/biotechnology, retail/wholesale,andtelecommunications. FinancialOverview BrassRingLLCisaprivatelyheldcompany. Owners/investorsaretheWashingtonPostCompany,TribuneCompany,Gannett,Inc.andAccel Partners. BrassRingisnotcurrentlyraisingadditionalfunds. FinancialdataisavailableuponsubmissionofanNDA. BrassRingisaprivatelyheldcompany. Solutions BrassRingEnterprise7.5isofferedtomediumtolargecorporations,typicallyintheFortune1000and Global2000. CoreSolutionOverview BrassRingscoreproduct,Enterprise7.5,offersarobustcandidateexperience,patentedextraction technologyandFocusPoint,arichsearchtechnology, whichcombinesfieldedandconceptualsearch capabilities.Enterprise7.5isTruSecurecertifiedwhichmeansthesoftwaremeetsworldwideprivacyand securitystandards. Enterprise7.5includesTeamFitculturalassessmentsaspartoftheworkforceselectiontechnology.The candidateandrecruiteruserinterfacesareavailableinmultiplelanguages.Inaddition,recruitersareable touseanonrequisitionbasedworkflowforallscreening,searching,sourcing,assessment,trackingand communication. 27 2006CareerBuilder.comLLC.Allrightsreserved.
Collaborationtoolsallowintegrationwithwordprocessingprogramsaswellasemailandscheduling programs,suchasOutlook.Enterprise7.5includeseLink,anotificationtool,whichcaninformrecruiters ofnewapplicantsorcanbeconfiguredtonotifyrecruitersofcandidatesthatmeetorexceedscreening criteria. Toencouragecontinuedgrowthoftheproduct,BrassRingcreatedBrassRingLabstochallengetheir employeestobecreative,innovativeandimproveefficiency.BrassRingLabsdevelopsandmarkettests cuttingedgetoolsandtechnology. TheBrassRingcoresolutionisofferedinahostedenvironment.Thesolutionsmonthlyfeeisbasedon thenumberofemployeessupportedandthespecificsoftwareconfigurationrequired.Implementation feesfortheproductarebasedonanorganizationsrecruitingprocess,theoverallsizeoftheorganization, thenumberoflocationsandthenumberofsystemusers. ExternalJobBoardDistribution Interfacescanbedirectorthroughthirdparty vendors,RUSAandTruStar. Jobpostingtothirdpartypartyjobboardscanbeinstantaneous. Interfacesareupdatedasreleaseschedulesdemand. Edits,changesandremovalofjobscanbemanagedthroughBrassRingEnterprise. Searching BrassRingsFocusPointsearchtechnologyenablesallsearchingtoolstobecombinedforthemost targetedresultsintheindustry.Thisincludesconceptual,skillsprofiling,fielded,Booleanand assessment/rankingdata. BrassRingsearchingtechnologycanbeusedtocreatetalentpipelinesinadditiontoscreeningstrictly onthosecandidatesthatsubmittedtoaspecificjobrequisition. JobBoardSearches Jobboardloginscanbepromptedorseamless. JobboardsearchresultsareextractedusingBrassRingspatentedextractiontechnologyandloaded intothedatabase. Jobboardsearchresultsarecodedandintegratedintosearchresults. WebMining BrassRingpartnerswithAIRSforwebmining. DemandandSupplyPlanning TheBrassRingrequisitionmodulecanbeusedfordemandplanning. Thedemandcanbetrackedataclientsdesignatedlevel. BrassRingwilldevelopcompetencymodelsasaconsultingserviceandcanimplementexisting competencymodelsasneeded.
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ComprehensiveSourcing BrassRinghaspatentedresumeextractiontechnology. Resumescanbeuploadedtoacareersitefromaharddriveorshareddrive,emailed/faxedormailed toaninternalTalentDataCenter. ProfilescanbecreatedinmultiplewaysincludingthroughaVoiceGateway(InteractiveVoice Technology),throughanonsitekioskoronline Resumes/profilescanbeloadedfromthirdpartysourcessuchasdrug/background/screening partners,sentfromacampusdatabaseoruploadedfromanetworkingtool. Thereisalsoofflineprofilecreation.Thismeansarecruitercangathercandidatedatawhenata campuseventoratajobfair.Whentherecruiterplugsbackintotheintranet,thisdatacanbe synchronized. BrassRingEnterpriseprovidesdeepsourcetrackingcapabilities.Sourcescantriggereventssuchas targetedcorrespondence,workflowsandautofiling. Anysourcecanbeautotaggedandthesourcecodingmethodologyisuniquetoeachcustomer (e.g.internal,external,employeereferral,agency,campusandalumni) Sourcingcanbetrackedtogeneralandspecificsources. DupeDetectionandManagement BrassRinghasauniqueduplicatestackingalgorithmthatenablescandidatestosubmittheirprofile multipletimesandthosesubmissionswillberecognizedandstacked. AcandidatesTalentRecordwilldisplaythemultiplesubmissionswiththedate,requisition,jobtype etc.thatthatprofilewassubmittedfor.Thisenablestrackingagainstspecificrequisitionswhich supportsclientscompliancerequirements. Multipleresumesareallowed. Stackingrecognitionfactorsarecustomizablebysource.Forexample,aclientmightwanttoenable anagencytosubmitmultiplecandidateswiththeagencytelephonenumber,whiletelephonenumber mightbeadifferentiationfactoronanexternalgateway. AssessmentandScreening Prescreening Prescreeningtalentquestionnairescanbeassociatedwithspecificpositions,jobcategoriesand/or webportals. BrassRinghasproprietaryTeamFittechnologytodeliverculturalassessmentsinconjunctionwith skillsprofilingandbehavioralscreening. Questionnairescanbesetuptoautomaticallyfiltercandidatesoutofconsideration. Autofiling, rankingandscreeningrequisitionsortalentpipelinescanbebasedofftheprescreeningresults. Adatabaseofthirdpartyquestionscanbeuploadedorintegrated. BrassRinghastightlyintegratedwithePredixandcanintegratewithanythirdpartyassessment technology. OtherAssessments Integrationwithanythirdpartyscreeningvendorispossibleandmayincludingskill, behavioral/personalityprofiling,competencyassessmentsandmaybedeliveredusingInteractive VoiceResponse(IVR)technology. Bothcandidateanswersandresultscanbeexchangedwiththirdpartyvendors. HRXMLstandardsareusedforintegration.
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BackgroundChecksandDrugScreening BrassRinghasintegratedwithbackgroundcheckanddrugscreeningvendors. Checksandscreenscanberequesteddirectlyfromthesystem. Statusupdatesarereceivedbythesystem. Summariesand/ordetailedresultsarereceived. HRXMLstandardsareusedforintegration. WorkforceDiversity Diversityplanningcanbebuiltintotherequisitiontemplatesandrequisitioncreationprocess. Diversitydatacanbecollectedatvariouspointsintheprocessincludingwhenacandidatesubmits initiallyoritmaybepushedtoacandidateforcompletionlaterintheprocess.Thiswouldinclude candidatesthatdidnotapplydirectly. Businessrulescanbesetregardingfilingtorequisitionstoensurethatsubmissionsaretracked againstrequisitionsaccordingtoanorganizationsrules. Standarddiversityreportsareavailableandthesystemcansupportdiversityprogramssuchas EEOC,OFCCP,AA,WOTCand WTWTC. Duetothehighlevelofconfigurability,processandworkflowscanbecreatedintandemthatsupport USbasedcompliancerequirementsinconjunctionwithregionalrequirements. KeyReportingMetrics Thesystemautomaticallytracksmetricssuchastimetofill,talentpipelines,sourcetrackingand diversityhiresagainstgoals. BrassRingalsooffersscorecards. Allstandardreportscanbefilteredbasedondivision,language,location,department,location,req, useretc.Accesstodataisultimatelydeterminedbyclientdefinedusertypesandorganizational group. HRISIntegration BrassRingcanintegratewithvirtuallyanyHRISsystem(includingPeopleSoft,SAP,Oracle,Lawson, Best)oranyotherthirdpartyvendor(forbackgroundchecking,drugtesting,etc.). BrassRingcurrentlyofferthreetypesofintegration:NonXMLIntegration,XMLIntegrationandClient sideIntegration. Internationalization Thereare180BrassRingEnterprisedeploymentsin45countries. BrassRinghasprocessedcandidatedatafrom210differentcountriesandthelargestsingleglobal implementationisaclientthatoperatesin42differentcountries. Usersarelocatedaroundtheglobe,includingNorthAmerica,SouthAmerica,CentralAmerica,Asia PacificandEurope. Theuserinterfaceisavailablein24languages. Resumeprocessingissupportedineight languages. BrassRingEnterpriseenablesglobalrecruitmentbysupportingallcurrenciesandmultipledata/time formats.Otherlocalizationfeatureshavealsobeendeveloped. ArchitectureandPerformance WebBrowsersSupported CandidatesandRecruitersmayuseallstandardWindowsbrowsers. RolesandPermissions BrassRingEnterprisecanbeconfiguredusingusertypesandorganizationgroupstodefineaccess. Rolesandpermissionscanbebasedonmultiplecorporations,locations,functions,groups,divisions, etc.
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ASPEnvironment TheapplicationishostedatathirdpartydatacentercolocationfacilityinVirginia. ThedisasterrecoveryfacilityismaintainedatBrassRingscorporateheadquartersinMassachusetts, approximately400milesfromtheQwestproductiondatacenterfacility. Redundantserversareused. BrassRingwillprovideprospectiveclientswithdetaileddocumentationonBrassRingsdisaster recoverplanandsecurityarchitecture. Thecolocationfacilityanditsservicesarebackedbythefollowingcertifications: o EMC:ProvenCustomerService o IBM:InfrastructureSuperiority o MicrosoftGold:CustomerSatisfaction o SAS70TypeII:InternalControlStandards o SunToneSM:ProductExcellence BrassRingiscommittedto99%uptime,buthasmaintained99.95+uptimeforthelastthreeyears. FortheBrassRingEnterpriseASPdeployment,upgradesaremandatory,andBrassRingsupports onereleaseprevioustothecurrentrelease.However,withintheupgrade,clientshavetheflexibilityto determinewhetherspecificfunctionalitywillbeturnedon. BrassRingdevelopsallnewfunctionalitytohavethesameflexibilityastheexistingcoreproduct. Withmajorreleases,clientsalsohaveflexibilityaroundthetimingofupgradeswithinawindowthatis typicallyseveralmonthslong. EachclientwillworkwithitsassignedTechnicalConsultanttoreviewconfigurationdecisionsina clientspecificstagingenvironment.Documentationandtrainingoccursasneeded. ClientCustomization BrassRingEnterpriseisconfiguredtotheworkflow(orevenmultipleworkflows)ofindividualclients withoutrequiringcustomizationsthataredifficulttomaintainandupgrade. BrassRingEnterprises Workbenchsoftwaregivesusersatechnicaltoolthatenablesthemto administerandconfiguremanyfeaturesoftheirrespectivesystemwithoutBrassRingintervention. SystemScalability Currently,about32millionTalentRecordsarehostedwiththelargestsingleimplementationbeing abouttwomillion. In2004,2.5millionloginsoccurred. Onaverage,BrassRingcanhavetensofthousandsofsimultaneouslogins. SystemReplacementandDataMigration BrassRinghasextensiveexperiencemigratingcustomerstotheirATSandhavedevelopedtoolsand processtoensureproblemfreetransitions. Theprocessistypicallymanagedbyconsultantstoensureeffectiveprojectmanagement. Migrationcanbedoneinarapiddeploymentmodelforshorttransitionsorcanbeafull implementationtakingeighttotwelveweeks. Keycomponentsofthemigrationprojectincludelegacydatatransfer,processevaluationand configurationofBrassRingstechnologytoaclientsworkflows.
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ServiceDifferentiatorsandSupport Dedicatedsupportisavailable.A ClientBusinessManagerandaTechnicalConsultantprovide ongoingbestpracticesupportandcontinuousprocessandsystemoptimization. Sourcingsupportisavailable.BrassRingsexpresssourcingmodelenablesBrassRingclientsto seekaslateofcandidatesforpositionsoftheirchoice. TowersPerrin,HRchitect,TheNewmanGroupandARINSO(Europe)areexamplesofBrassRing partnerswhodelivervaluableservicestoBrassRingclients.BrassRinghasacloserelationshipwith TowersPerrinforcertainsystemsintegration/implementationprojects. Consultingpartnersofferchangemanagementplanning,projectmanagement,assessment/selection management,competencymodeling,jobanalysisservices,processanalysis,reengineering expertise,aswellasotherservices. ImplementationSupport Ittakesapproximatelythreetofourmonthsfromcontractsigningtogolive. Implementationteamsareconsultantsontheprojects. Resourcesrequireddependuponscopeoftheclientproject,buttypicallyrequiresthefollowingplusa clientsideprojectmanager:ManagingConsultant,StrategicServicesConsultant,ProjectManager, EngineeringServices,ImplementationConsultant,TrainingConsultantandSystemAdministrator. OptionalStrategicServicesConsultantsprovidesupportforanyofBrassRingsStrategicServices offeringsincludingChangeManagementConsulting,ProcessOptimization,CustomReportWriting, andCustomDocumentation,andothers. BestPractices EveryaccountisassignedadedicatedClientBusinessMangerandTechnicalConsultanttoprovide regularbusinessreviewsandcontinuedbestpracticesupport.Theseresourcesareincludedin BrassRingcontracts. BestpracticeinformationisavailablethoughttheUsersResourceCenter,arobustinformationcenter availableforfreetoallofBrassRingusers.TheUsersResourceCenterincludeswebinars,training, casestudies,recruiterchatsitesetc. HelpDeskSupport BrassRingprovidesdomesticandinternationaltelephoneandemailsupporttoclientsdesignated contacts24/7throughBrassRingHelpdeskslocatedinWaltham,MassachusettsandintheUnited Kingdom. ITpersonnelareon24hourpageralertsupport. TheinternationalHelpdeskiscapableoffieldingquestionsinfivelanguages. OtherSupportServices Customersupportisprovidedonseveraldifferentlevels.EachclientisassignedaClientBusiness Manager,ImplementationConsultant,TrainingManagerandTechnicalConsultant.TheCustomer SupportCenterprovideslive,tollfree,endusertechnicalsupport. Duetoextensiveexperienceinprocessanalysisanddesign,BrassRingStrategicServicesisuniquely positionedtohelpclientsanalyzeexistingprocesses,identifyredundantproceduresandreduce unnecessarycosts.ConsultantsworkwithclientstoidentifytheprocessesinvolvedinHRactivities andaddressthemaccordingtopriority.Theywillhelpestablishobjectivesspecifictoanorganization, measurepastperformance,andcurrentprogress,anddriveprocessimprovementtoachievefuture goals. Ifallagentsarebusy,thedesignatedcontactwillbedirectedtovoicemailafterthree minutes.One staffpersonisassignedtovoicemaileachhouroftheday,andanotherisassignedtomanage incomingemaileachhouroftheday.Arepresentativewillusuallycontactsomeonerequesting assistancewithinminutes,butwilltakenolongerthantwobusinesshours.
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Forcontactswhodon'treachanagentrightaway,themostefficientwaytocommunicatewiththe HelpdeskisusingtheOnlineSupportRequestformaccessiblebyselecting"Support"withinthe application. TheUserResourceCentercontainsFrequentlyAskedQuestions(FAQs),andalargepercentageof questionsrespondedtohavebeenaddressedintheFAQs,makingthemaneffectivealternativeto livesupport. BrassRingsponsorsannualclientconferencestoobtainfeedbackonproductsandservices,and makesenhancementsbasedonthisinput.
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Ceridian
(formerlyRecruitingSolutionsInternational,Inc.)
CeridianRecruitingSolutions
3311E.OldShakopeeRoad Minneapolis,MN55425 Phone:(303)2981550or(877)9981550 www.ceridianrecruitingsolutions.com
CompanyFacts Foundedin1932.CeridianRecruitingSolutionswasreleasedin1998. HeadquarteredinMinneapolis,MN Approximately9,300employees OfficesinCanadaandtheUK MajorClients BureauofNationalAffairsgovernment,1,802employees BurlingtonNorthernandSantaFeRailwayCompanymanufacturing(transportationservices), 38,000employees Davitahealthcare, 28,000employees DeVryUniversityeducation,4,200employees Ericssontelecommunications,3000employees Fiserv,Inc.financial,28,000employees L3manufacturing, 15,000employees Timberlandretail,5,400employees TheUniversityofChicagoHospitalshealthcare,5,000employees VWNorthAmericamanufacturing(automotive),2,600employees ClientBase 79%ofclientshavelessthan5,000employees 19%ofclientshavebetween5,000and20,000employees 2%ofclientshaveover20,000employees Approximately500activeclientsusetherecruitingsolution Clientindustriesinclude:education,retail,healthcare,finance,manufacturing,telecom,hitechand governmentcontractors. Ceridiantargetsallindustriesandhavespecificnichesolutionstoaddresstheuniquerequirementsof each. FinancialOverview Ceridianisapubliclyheldcompany. FinancialdataisavailableunderthetradingsymbolCEN. 2004revenue:$1.320billion 2003revenue:$1.253billion Solutions CeridianRecruitingSolutionsisaproductsuiteencompassing16modulesandover800pre configuredtools. RecruitingSolutionshasbeenimplementedin500+companies,representingover50industries. DuetothemodularandconfigurablenatureofRecruitingSolutions,theneedsofsmall,mediumand largecorporationsaremet.
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CoreSolutionOverview Ceridianisaleaderintalentacquisitionandmanagementsolutions,offeringproducts,services, implementation,andconsultingcomprisingtheentiretalentacquisitionandmanagementlifecycle. Ceridianprovidesaproven,scalableanddependablewaytorecruit,hire,retain,motivateandrewarda globallycompetitiveworkforce. Ceridiangivesorganizationsthepowertocreateaworkforcemanagementsolutionthatsrightforthem. Themodularsystemoffersaflexibleandscalabletalentacquisitionsolutionsoclientschoosethe modularsolutionsthataremosteffectivegiventhesizeoforganization,currentmethodologiesandthe typesofindividualshired. Thehiringlifecyclehasbeenderivedfromthebestpracticesofover500implementations,resultinginone auserfriendlysystem..Forexample,reportingtoolshavebeendevelopedwithproprietarytoolsthat eliminatetheneedforanythirdpartyreportingsoftware.Ceridianofferscomprehensivetoolstosupport clientsaffirmativeactionplansEEO/OFCCPreportsareavailableinamatterofminutes.Inaddition, userscandispositioncandidateswithjustoneclick. Alongwitharobustandflexiblesolution,Ceridianpridesitselfontalentedimplementationandaccount managementpersonnel.TheyhaveHRrecruitingbackgroundsandHRcertificationsthatallowsthemto beatruepartnertotheirclients. CeridianoffersanASPsolution,eliminatingtheneedforlargeinvestmentsinhardware,software,and connectivity.Itispricedwithaonetimeimplementationfeeandrecurringhostingfeesbasedon employeesize.Unlimitedusers,resumes,hiresandtechnicalsupportareincluded. ExternalJobBoardDistribution TheJobPostingManagerautomatesthepostingandmanagingofopenjobstohundredsoffreeand paidjobboards. Whenajobrequisitioniscreatedormodified,thepostingwillautomaticallybeupdatedonthejob boardsbasedonclientdefinedrules. Userscansetexpirationdateswithinthejobprofilethatautomaticallyremovepostingsfromthe selectedjobboards. Theadministrationareaofthesystemallowspermissioneduserstoinserttheiraccountinformation forthejobboardsthattheyhaverelationshipswith. Expensesforjobpostingsmaybetracked,usingtheRecruitingExpensemodule. RecruitingSolutionsinterfacesdirectly(nothirdpartyinvolvement)withCareerBuilder,andusesthird partyaggregatorsforallotherjobboards. Searching TheSmartSearchmoduletranscendstypicalkeywordsearchfunctionalitybyapplyingadvanced conceptualsearchtechniques. Userscansearchthecandidatedatabaseusingjobdescriptions,similarcandidates,industry documentsand/orfreetext,andfiltertheresultstoidentifyandrankthemostrelevantmatchestothe conceptualtermsusedtodefinethesearchevenifdifferentwordsareusedtoexpressthesame idea. Recruiterscanmatchhighlyspecializedpositionswithlittleornoknowledgeoftheindustry. CeridiansSmartSearchallowsRecruiterstouseFindLikeMefunctionalitytoidentifysimilar candidatestotopperformers. Advancedkeyword,field,andBooleansearchingmaybeusedincombinationwithotherfieldsand/or filters. Subsearchesandsavedsearchesareavailablewithintheadvancedsearch. Quicksearchcapabilitiesexistineveryscreentoquicklyandeffectivelysearchthedatabase. Standardsearchfunctionalityfeatures,suchashighlightedkeywords,areincluded.
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Ceridiansupportssearchingandfilteringinformationonmanydataelementsinthesystem,including clientscustomjobapplications. Candidatescanbeplacedintovariousbucketsthatmaybeleveragedforsearchingbyother resources. MatchingcandidatesisdoneforHiringManagers,jobsandcandidates. Candidatereferencesalsobecomepartofthesearchabledatabaseforincreasingthecandidatepool.
JobBoardSearches Whenopenjobsaretransferredtoexternaljobboards,thesystemautomaticallyprovidesaunique URL,alongwithinstructions,socandidatesarequicklyandeasilyredirectedtoaclientsjobboard. Redirectionensuresaclientscandidatescompletesthenecessaryprofile,jobapplicationand/or assessmenttestingassociatedwiththatparticularjob,andtheyareautomaticallyuploadedintothe clientscandidatedatabase. Ifacompanyminesexternalsourcesforcandidateprofiles,thoseprofilesmaybeaddedtothe systemviathestandardQuickLoadfeature.Allsuchresumesmaybeincludedinthedatabase searchresults. WebMining Ceridiandoesnotcurrentlysupportwebminingthroughtherecruitingsystem. Accesstowebminingtoolsmaybeprovidedviaaweblink.AResourceCenterisavailabletostore linkstofrequentlyusedwebsitesorinternaldocumentsrelatedtothehiringprocess. DemandandSupplyPlanning Ceridianhasfoundthatmanycompaniesmerelywishtotrackcompetenciesrelatedtojobsand performbasicsuccessionplanning,soverybasicfeaturesareincluded. Consultingisofferedaroundcompetencymodelingfororganizationsthatdonothaveamodelorfor thoseretoolingtheirmodel. Forcomplexrequirementsaroundworkforceplanning,apartnershipwithSoftScapeoffers comprehensiveworkforceplanningsolutionsincludingdemandidentification,trackingand competencies. ComprehensiveSourcing CeridiansupportsresumeparsingwithinthesystemusingResumeExpress. ResumeExpressallowsrecruitersandcandidatestoimportresumesasaPDF,inHTMLoraword processingprogramformat,andautomaticallypopulatesrelatedfieldsinthecandidateprofile. TheResumeScanmoduleprovidescapabilitiesaroundloadinghardcopyfaxed,mailedand/or emailedresumes. Ceridianleveragesathirdpartyrelationshipwithaccuracylevelsatorabove99%. Nearly100%ofcandidateprofilesarecreatedbythecandidate. Candidatesselectsourceswhenapplyingforjobsanduserscangeneratesourcereportstoidentify howcandidateslearnedaboutthejobsintheirorganization. Standardreportingallowsuserstoanalyzetheeffectivenessofeachsourcebymeasuring,notonly thevolumeofcandidateseachsourceisbringingin,butalsothenumberofhiresineachstageofthe recruitingprocess. Ceridianprovidesconsultingandtrainingonvariousreportsandrecruitermetricstoensurestrategic valueoftherecruitingdepartmentandensuringmaximizationofareturnoninvestmentinthe RecruitingSolutionstechnology.
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DuplicateDetectionandManagement CandidateSelfServicehelpsreducescandidateduplicationbyidentifyingexistingcandidateprofiles beforeanewrecordiscreated. Whenaduplicaterecordisfound,thecandidateisnotifiedandaskedtologintotheircurrentprofile. Candidatesareprovidedthetoolsnecessarytomaintainacurrentprofile,helpingtoensureyour candidatedatabaseremainsuptodate. Enduserswillbenotifiediftheyattempttocreateaduplicateprofileinthesystemandcantake actiontoremovetheduplicate. AssessmentandScreening Prescreening CandidateQualifier,afeaturethatisapartofthecorefunctionality,isusedtoprescreenapplicants eitherwhentheyareapplying,oratanytimeintherecruitingprocess. CandidateQualifierprovidestheabilitytoassignauserdefinedquiz/test/questionnairetoaspecific position. CandidateQualifierisuserdefinedclientsareabletobuildtheirownlibraryoftestsusinga combinationofmultiplechoice,true/falseandessayquestions. CeridianisintegratedwithQwizforvalidatedskillstesting. Otherclientdrivenintegrationswithtestingprovidersareavailable. Consultingisofferedtohelpensureanunbiasedandconsistenthiringprocess. OtherAssessments TheSkillValidationmoduleallowsuserstoadministerskillbasedteststoapplicantsonline, confirmingtheirskilllevel. CRSisintegratedwithQwizforskill,andcompetencyassessments. IntegrationsaretypicallysupportedbyHRXML,howeverclientdrivenintegrationswithprovidersthat donotutilizetheHRXMLstandardarealsosupported. BackgroundChecksandDrugScreening Ceridianhasintegrationswithsomeofthemostrobustbackgroundscreeningcompanies. UtilizingRecruitingSolutions,backgroundcheckscanbeperformedandthestatusofsuchrequests canbepartofthecandidateprofile,providingeasyaccesstodetailedresultsthroughpermission basedprivileges. HRXMLisleveragedforintegrationswherethethirdpartyvendorsupportssuchtechnology. CRSisabletointegrateusingmanydifferenttechnologieswhenHRXMLisnotavailable. WorkforceDiversity Ceridianisdedicatedtoprovidingsolutionsthatarealignedwithcurrentgovernmentregulations.Asa result,itsrecruitingsolutionofferscompetitivefunctionalityaroundsupportingandenhancinga clientsworkforcediversitygoals. Multiplewaystocollectcandidatediversityinformation,woventhroughoutthesystemtoensure maximumdisclosureevenamongclientswhodidnotapplyviatheinterface. Multipledefinitionsofapplicantaresupportedsothatcompaniescanevaluatetheimpactofmodifying theirdefinitionofapplicant. Accessibleinformationtopermissionbasedusersinrealtimesothatproactivestepscanbetakenif anorganizationhasapotentialissue. Adverseimpactreportsthatillustratediversitymetricsateachcandidatestatusforclientstopinpoint wherepotentialtrainingopportunitiesexist. Protectedinformationupondisclosuresothatorganizationscanprovegoodfaitheffortsatnon biasedhiring. IntegrationwithAmericasJobBank,IMDiversity,Diversity.comandothersitestomaximizediverse candidatepool. EEO1reportsinrealtimeinthesystem.
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DataextractsforEEOinformationinExcelforcustomEEOreportingavailableintheDynamic ReportingEngine. WebinarsgivenbyHRprofessionalsaroundcompliance.
KeyReportingMetrics RecruitingSolutionsincludesstandardreportingthatallowscompaniestotrackkeyrecruitingmetrics, suchas:timeto fill,recruiterproductivity,sourceeffectiveness,employeereferrals,costperhire, EEO1andapplicantflow.Reportsareavailablebybusinessunit,department,hiringmanager, recruiter,datesandjob. Forthosethatrequiremorecustomizedreports,RecruitingSolutionsoffersaDynamicReportEngine module. Permissioneduserscanselectvariousfieldsaroundcandidates,hiresandjobstoproducespecific results. ReportscanbeexportedintoHTMLandMSExcelforfurthermanipulation. HRISIntegration CeridianRecruitingSolutionshasintegratedwithseveralHRISsystems,suchas:CeridianHR PayrollWeb,CeridianSource500/550,Lawson,Tesseract,SAP,CyborgandADP,andinmost cases,havemultipleclientsusingeachinterface. ManyclientsuseOracleandPeoplesoftandCeridiancanprovidenewhirenotificationsforthose clients. Anewintegrationcantakeanywherefromfourto20+weeks,dependingupontheclients requirements(e.g.,unidirectionalorbidirectional).Ceridianleveragespriorintegrationstoaccelerate theprocess.ThepreferredmethodisHRXMLhoweverCeridiancanconformtotherequirementsof thespecificHRIS,suchasaflatfile. Integrationprojectsaremanagedinhousebythesolutionarchitectteambasedonthedocumented HRISintegrationroadmapprovidedtoclients. Allintegrationsincludeadetailedsystemrequirementspecificationthatisratifiedpriorto developmentandincludestestfiles. Internationalization CeridianhasbusinessunitsinCanadaandintheUK. Approximately5%ofCeridiansclientsusetheproductinternationally. Ceridianhassystemsinproductioninthefollowingcountries:Canada,UnitedKingdom,France, Switzerland,Japan,AustraliaandNewZealand. BecauseoflocalresourcesintheUK,CanadaandIreland,Ceridianisabletokeepabreastof specificlegislationinthoseareas,aswellasprovidelocalsupportforthesoftware. Ceridiansmultinationalclients,aswellasthoselocatedintheU.S.requireanapplicationthatspeaks totheneedsoftheapplicant. TheCeridiancandidateinterfaceandtheclientcareerpagecanbetranslatedtomultiplelanguages. Doublebytecapabilitiesarenotavailable. Candidatescanimporttheirresumesregardlessoflanguagethattheyuse. Ceridianhascreatedvariouspiecesofconfigurationoptionsthatcansupportclientsinternational databases,suchas:dataprotectionfeatures,internationaldateformats,locationfieldsand currencies.Inaddition,theonlinehelphasbeenmodifiedfortheUK. ArchitectureandPerformance WebBrowsersSupported CandidatescanusebrowserssuchasIE,Netscape,Mozilla,Safari,etc. ForHRsystemusers,CeridianrequiresInternetExplorer5.5orbetter. HiringmanageruserscanaccessthesystemineitherInternetExplorerorNetscapeNavigator.
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RolesandPermissions Ceridiansupportseightstandarduserroles,aswellasadditionalcustomizeduserslevels.Theyare: ExecutiveSuperUserManagerSuperUserRecruiterExecutiveandManagerwiththefollowing requiringaseparatelogin:Vendor,HiringManagerandCandidate.Otherpermissionaccess independentofuserroleincludesEEOinformation,backgroundchecks,variousadmintableaccess, etc. ASPEnvironment CeridiansASPdeliverymodelprovidesclientswithacomprehensivealternativetobuildingand managinginternalinformationtechnologyoperations. Dataprocessingisperformedoffsitebyathirdparty,SunGard.SunGardprovidesamultihomed architecture,builtinredundancywithuninterruptedpowersupplies,andmultiplelevelsofsecurityin everyfacility.Standardfeaturesalsoincludeadvancedearlywarningfiredetectionandprevention systems,raisedfloorsforquickinstallationandaccessandcustomizableequipmentcabinets. CeridianhasredundantserversattheproductionsiteatInflow,aswellasanalternativefacility. Ceridiandoesnotprovideclientswithdetaileddisasterrecoveryplanforsecurityreasons,however offersanoverviewofthecontentsoftheplan. Ceridianundergoesregularauditsandethicalhacksattherequestofspecificclientsandperclient contract,inadditiontoCeridiansownauditprocedures. Databasesecurityisensuredbykeepingeachclientsinformationisstoredinauniquedatabase separatedbydatainstances,keepingdatabaseisstoredredundantlyacrossmultipledatabase applicationserversandhavingthedatabaseserversresideonanetworksegmentseparatefromWeb servers(notdirectlyontheNet). Applicationsecurityisensuredbyhavingapermissionbasedusernameandpasswordrequiredto accesstheapplicationandanencryptedcookiecoderandomlygeneratedanddistinctforeachuser andsession.Inaddition,accesstosensitivedatawithinthesystemcanbecontrolledattheusertype leveland128bitencryptedaccessviaSSLisprovided. Averageresponsetimeissubsecondsonmostpages.CeridianusesTripleRedundantOC28sfrom separateTier1carrieswithmultihomedautofailoverandrecommendsa56korT1officeInternet connection(nondedicated)toensuremaximumsystemspeed.Theguaranteeduptimeiscontained intheclientcontracts. Allclientsareusingthesameversionofthesoftware.Ceridiancanprovideupgradesandquickly deliverhighqualitysolutionstoallofitsusers,regardlessoftheconfigurationoftheirsystemand/or levelofclientspecificcustomization.Allcustomworkisupgradecompliant. Ceridianhasmajorupgradereleasesquarterlyandminorchanges/enhancementsthreetofourttimes amonth. ClientCustomization Ceridianmaintainsagrowinglibraryofconfigurabletools(currentlyover800components)thatcan beleveragedforcustomerswithspecificbusinessneeds. Customdevelopmentisprovidedforclientswhohaveuniquebusinessrequirementsthatthe standardsystemdoesnotmeet. AllcustomizationsaredonebyCeridianhowever,theyworkwithclientsthroughouttheprocessto ensuretheirrequirementsaremet. Customizationsgothroughthecompletedevelopmentlifecycle:design,assignment,development, qualityassuranceanduseracceptance. Customizationsarecompletelyupgradecompliant,ensuringallclientsbenefitfromfreeupgrades. Approximately10%ofclientshavecustomizationsduringimplementation,rangingfromdata migrationtomajorfunctionalcustomizationstoincorporateuniquehiringprocesses.Forthebalance, theflexibilityofpreconfiguredtoolssupportsclientsrequirements.
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SystemScalability Thereisnolimittothesizeofaclientsdatabasesorthenumberofusers. Oncedataserversreachabout50%oftheirstoragecapacity,twonewdataserversarepurchased, oneasaproductionserverandtheotherasmirrored/replicationbackup. Noadditionalcostsarerequiredformorestoragespace. Ceridianhasover10millionuniqueusersaccessingthesystemeveryquarter. SystemReplacementandDataMigration Ceridianhassuccessfullycompletedmorethan100dataconversionsfromabreadthofcompetitors, homegrownandHRISsystems. Alldataconversionsareevaluatedonacasebycasebasis,basedonhiringmanagers,jobs, candidatesandothermigrationrequirements. Ceridianhastheabilitytouploadcandidateinformation,oranycombinationofcandidate,job,hiring manager,location,department,branchetc.,andtheirassociatedrelations. TheseprojectsaremanagedinhousebyCeridiansimplementationteamincombinationwith dedicatedSolutionArchitects/BusinessAnalystsandtakeapproximately34weeksfromthetime thedataisreceivedfromtheclientintheprescribedformat.Somemigrationscanbeprocessed within48hours. Ceridianhasdevelopedaproprietarymanagementtooltostreamlinetheprocess,aswellaspre configuredDTSpackagestoensuremaximumefficiency. ServiceDifferentiatorsandSupport Ceridianprovidesrefinedinternalprocesses,systemsandprocedures,andsupportsrapid deploymentwithdetailedimplementationtoolsandbestpractices. TheAccountExecutiveteamspecializedinvariousindustriesexperiencedinHRrecruitingpractices. Commitmenttoexceptionalcustomerservicehascreateddeepcustomerloyalty,andasatisfaction rateofabout99%. Ceridianprovidesover800elementsofconfigurabletools,providingunparalleledflexibility. ClientspurchaseONLYthemodulestheyneed,whentheyneedthem. Thearchitecturesupportsasolutionthatisphasedinandhighlyscalable. Customworkisupgradecompliantgetupgradesatnoaddedchargewhenallothersgetthe upgrades. Internalprocessesandefficienciesensurepricecompetitiveinthemarketplace. Flexibleimplementationservicelevelsareavailableforvarioususergroups. ImplementationSupport Clientsbenefitfrombestpractices,derivedfromover500implementationsofCeridiansproduct. Theintentistomaketheprocessatroublefreeandrewardingexperience.Towardthatend,Ceridian offerstwoimplementationtypesQuickStartandBestPracticesConsulting.Bothareeffective,time provenmethodsthathaveresultedinnearly100%clientsatisfactionuponimplementation. Allimplementationservicesareincludedinthecontract. HelpDeskSupport EachclientisassignedadedicatedAccountExecutivethatwillbefamiliarwitheachclientsunique businessprocessesandrequirements. AccountExecutivestypicallyhaveanHRrecruitingbackground,andseveralhaveHRcertifications. ThegoalisfortheAccountExecutivetorepresenttheclientvoicewithintheorganization,inaddition topartneringwithclientstoimproveunderstandinganduseoftherecruitingsolutiontheypurchased byprovidingsolutionstobusinessproblems. Ceridianoffersunlimitedtechnicalsupporttorespondtodaytodayquestionsonhowtousethe system,aswellasresolveanyerrorsthatmayoccur. Customerphonesupportisavailablefrom8:00a.m.to5:00p.m.(MST)intheUS,and9a.m.5 p.m.intheUKandCanada.
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Allsupportisofferedintelephoneandemail. Livechatisavailablebasedonclientcontract.
OtherSupportServices Ceridianunderstandsthatasmuchasclientsarepurchasingthetechnologyofferedtheyarealso purchasingthesupportandpartnershipofservices.Havingimplementedanumberofclientsinover 50industries,Ceridianisabletoprovideexpertiseandflexibility.This,coupledwiththebackgroundof resourcesbeingcloselyalignedwithclients,ensuresclientsreceivethebestserviceavailable. ClientsareprovidedwithanAccountExecutive,unlimitedtechnicalsupport,training,userguides,an implementationmanual,projectmanagementmetrics,satisfactionsurveys,usergroups,HRrelated webinarsandothermechanismstoensuretheirsatisfaction.
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Hire.com HireEnterprise
CompanyFacts Foundedin1996 HeadquartersinAustin,TX Fewerthan150employees
200AcademyAvenue Austin,TX78704 Phone:(512)5834400 www.hire.com
MajorClients ClientBBPenergyprovider,115,000employees Allianzinsuranceandassetmanagement,180,000employees CharlesSchwabinvestmentandfinance,18,000employees Fedexshipping,logisticsmanagement,200,00employees KaiserFoundationhealthcareservices,140,000employees Raytheonmilitarydefense,87,000employees Reutersnational,worldandbusinessnews,12,000employees SouthernCompanyenergyprovider,26,000employees ClientBase 38%ofclientshavelessthan5,000employees 28%ofclientshavebetween5,000and20,000employees 34%ofclientshaveover20,000employees Approximately65activeclients Client industriesinclude:energy,financeandinsurance,technologyandhealthcare. Financialoverview Hire.comisprivatelyheld. InvestorsincludeAustinVentures,AdamsStreetPartners,KleinerPerkinsCaulfield&Byers, CrosspointVentures,TLVentures,HearstCorporation,EssexInvestmentManagementLLC,Lake StreetCapitalandPulitzer. In2004,thecompanycloseda$10Mfundinground. 2004revenue:$15.1M Solutions HireEnterpriseisthecoreproductcomprisedofaneRecruitingmodule(RecruitingCenter)andan applicanttrackingmodule(HiringCenter). Becauseofthemodularityofthesolutionset,HireEnterprisecanbedecoupledandRecruitingCenter maybeusedasajobpostingandcandidaterelationshipmanagementsolutioninconjunctionwitha client'slegacyATS. HireEnterpriseincludesbasicreferralfunctionalityHire.com'sReferralManagementmodule, ReferralCenter,providesrobustemployeereferraltechnologyandtracking. InadditiontostandardreportingavailablewithHireEnterprise,Hire.comoffersastaffinganalytics solution:HireAnalytics.HireAnalyticsprovidesadhocreportingcapabilities,alertsandscorecards. CoreSolutionOverview Hire.comsinnovativeapproachtorecruitingandhiringhasconsistentlybroughtextraordinaryresultsto customersaroundtheworld.Theirawardwinningerecruiting,applicanttrackingandstaffinganalytics productsuite,HireEnterprise,takesthebusyworkoutofthehiringprocess,soemployerscanfocuson whatsmostimportantbuildingatalentcommunityandcultivatingrelationshipswithtopcandidates.Hire
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EnterprisesuiteconsistsofRecruitingCenter(internalandexternal),HiringCenter(ATS),Referral Center,andHireAnalyticsmodules.Initseighthgeneration,itisanASPmodelpricedasamonthly subscriptionperemployee. ExternalJobBoardDistribution Jobsdesignatedforpostingtojobboardsarebatchedandtransmittedeachnight. PostingaccountsandpasswordsarestoredinHireEnterpriseafterinformationisenteredby credentialedusers(i.e.usersallowedtoposttojobboards). Hire.commaintainsinterfacestoMonster,CareerBuilder,AJBandDicefordirectjobposting.Jobs automaticallydeactivateuponexpiration. HireEnterpriseisintegratedwitheQuest2.0. AsinglesignonprovidesatransparentintegrationtotheeQuestinterface. AttheeQuestwebsite,clientscanlogintoanadministrativeutilityto: o Controlthejobboardseachdivisionorrecruitercanaccess o Controltheamountofjobstobepostedateachboard o Setrealtimecounterstoshowthenumberjobslefttopostateachboard o Triggerautomatedemailnoticestobesentwhenjobboardinventorygetslow. ClientscanleverageapartnershipwithTMPtopostjobsthroughJobVIPeR. Searching HireEnterpriseprovidesthreeoptionsforsearching:SmartGrid,SimpleSearchandAdvanced Search. SmartGridoffersuserstheabilitytoqueryrequisitions,candidatesandportfoliosandfilteronhow theywantthatdataconstrained,specifywhatdatatheywant,thenthroughdraganddrop,control howtheywanttoseeresults.Oncespecified,theusercansavethisforfutureuse,completetheir workthroughthatlistofinformation,orimmediatelyexporttheresultsintoMicrosoftExcel,textor XML. SimpleSearchallowsuserstobuildasearchofthePortfoliodatabasetosearchtheentiretextofthe Portfoliosforkeywordsspecified,andsearchspecificfieldsforvaluesselected.Userscanreuseand modifysearchescreatedwithSimpleSearch. AdvancedSearchgivesusersgreatercontrolofthelogicusedtosearchthePortfoliosdatabase.It providestheoptionsto: o SearchthefulltextofallPortfolios o SpecifyBooleanlogicandrankkeywordsandphrasesbyimportanceorexcludethem. o Searchaddress,location,employment,education,andotherfields. o Rankeachspecificvaluebyimportanceorexcludevalues. o Testthenumberofmatchesreturnedbyeachsetofvaluesasentered,allowingrefinementof criteria. o Controlthelogicwherekeywordsandfieldvaluesarecombinedintoasearchstring. o Specifyrequisition(s)fromwhichtosearch. o Specifyanameforthesavedsearch. o EnableAutoSearchtorunthesearchperiodicallyandnotifytheuserordesignatesbyemailof theresultsofthesearch.TheAutoSearchfeatureenablesuserstoschedulesearchesto automaticallyrunnightly.WhennewPortfoliosarrivematchingthesearchcriteria,HiringCenter usersconfiguredinthenotifysectionofthesearch,receiveanemailmessagecontainingthe newsearchresultset. ConceptualsearchfunctionalityisenabledthroughintegratedEngeniumtechnology.Userssearch againstapplicantstoaspecificrequisitionorthedatabaseatlarge.Leveragingthejobdescriptionin thiscontextyieldsarefinedresultssetforusers.Conceptsarecolorcodedbyaccordingrelevancyin thedocument.Conceptualsearchingallowsrecruiters,withasingleclick,toattachPortfolios (resumes)fromtheresultssettotheSmartGridwhereQuickTasksandbulkactivitiescanbe performedtoexpeditethereviewandqualificationprocess.
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JobBoardSearches JobsmaybepostedtojobboardsfromwithinHireEnterprise.Alinkonthejobdescriptiondirects candidatestotheemployer'scareerwebsite(hostedbyHire.com) Candidatesapplyingtothejob(originatingfromajobboard)areidentifiedthroughthecandidate sourcedisplayvalue. PartneredwithNovotusforsearcheswhereclientshaveexistingrelationships/accounts. Resultscanbeusedasatargetlistforadigitalmarketingcampaignormaybeimportedinto HireEnterpriseas"leads".Asabestpractice(andwithrespectforcandidates'privacy),Hire.com recommendsclientsleveragetheCandidateRelationshipMarketingservicetomarketthejobtothe targetlistofcandidatesandinvitethemtojointheirtalentcommunityand/orapplyforthespecificjob. WebMining Hire.comispartneredwithNovotuswhousesacombinationofindustryleadingtechnologies(e.g., AIRS,Hire.com'sproprietaryCandidateMiningproduct). WebminingisofferedaspartoftheStrategicSourcingService. DemandandSupplyPlanning Hire.com'sTalentMappingservicehelpsemployerstranslatetalentplansintoanactionablesourcing andrecruitingstrategy. Akeyofthesolutionistheabilitytoworkwithclientsto identifymissioncriticalrolesinthe organizationanddevelopprofilesofthe"bestfit"individuals. Identificationof"adjacent"or"neighbor"skills/competenciesskillsrecruitersdon'ttypically associatewiththepositionbutoftensignifyacandidatethatpossessestheessentialexperiencefora highimpactjob,iscritical. Oncestrategictalentneedsareunderstoodandcandidateprofilesarebuilt(e.g.,skills, competencies,locale,educationalinstitution)tomeetshort/longtermhiringrequirements,ananalysis oftheexistingtalentcommunity(internalandexternal)assessesgaps. Aclusterreporttoidentifywherecandidatesfittingtheprofilelive,whotheyworkfor,theiraffiliated educationalinstitutionsandpositionstheytypicallyworkisprovided. Summaryrecommendationsonsourcingchannelstoattractnewlyidentifiedcandidatepoolsarealso provided. Hire.comworkswiththeclienttodeveloptargetedsourcingandmarketingplans. Atregularintervals,theclient'stalentpoolisanalyzedagainstthesourcingstrategyandtheprogress isreflectedinaTalentScorecard. Sourceeffectivenessmetricsallowtrackingofthesuccessratesoftheclientssourcingcampaigns. ComprehensiveSourcing ResumeparsingissupportedviaintegratedtechnologyfromResumeMirror.Extractionofallprimary documenttypes(e.g.,MS Word,PDF,HTML)isavailable. Resumeextractionenables: o Selectionofcandidateobjective,contactinformation,experience,education,andlanguageskills fromthecandidate'sresumeviauploadingormanualentry. o Optionalautopopulationofcandidatecontactinformationattimeofuploadormanualentry. o Aconfirmationpageallowingthecandidatetovalidatetheextractionandtoaddorremove informationtotailorthedatatocurrentcareerobjectives. o TranslationofresumeinformationtoindustrystandardHRXML,inadditiontostoringtheresume filesinitsoriginalformatforeasydownload. AutomappingandpopulationofparseddataintoPortfoliodocumentfieldssavingrecruitertime andeffort. BluepointisHire.com'spreferredpartnerforresumescanning.UsingOCRsoftwareandextensive manualcorrectionandverificationprocesses,resumesreceivedinhardcopyformatorthroughfaxor emailmaybeloadedintoHireEnterprise. Bluepointoffersa99100%accuracyrate. 44 2006CareerBuilder.comLLC.Allrightsreserved.
DupeDetectionandManagement LeveragingHire.comsSmartGridtechnologyofferstheabilitytoselectfieldsnecessarytoidentify andcomparecandidatedata,aswellassort,filterandgrouplikecandidates.Onceidentified,the usercanreview,consolidateandremovetheduplicaterecord. A"potentialduplicates"sectionineachcandidatedocument(recordofanindividual'sapplication againstaspecificjob)exposesotherportfoliorecords(aconsolidatedviewofanindividualthat displaysalloftheirsubmissionactivitywiththeemployer)thathavethesamefirstname,lastname andzipcode. Afterreviewing,therecruitercanelecttodeleteduplicatesormanuallymergethedata. AssessmentandScreening Prescreening Theprocessisclosedloopedscreenedin/screenedoutcandidatesarenotifiedimmediately, recruitersautomaticallyreceivealertswhencandidatesscreenin,thesystemautomaticallyranks candidatesaccordingtoscoreandcreatesashortlistforhiringmanagerssentviaemailfor qualification. Hire.comprovidesclientsaccesstoalibraryofjobspecificqualifyingquestions. ClientshaveworkedwiththirdpartyvendorssuchasDDIandSHLtodevelopvalidatedquestions andhaveimportedtheseintoHireEnterpriseforuseonrequisitions. Clientscanleveragestandardizedworkflows,HiringManagerfeedbackforms,jobspecificqualifying questionsandPostHireQualitysurveystoensureeachcandidateistakenthroughthesameprocess andevaluatedbythesamecriteria. Theonlineregistrationandsubmissionpathsensurecandidatesaretakenthroughstandardized processesappropriatefortheirlocale. Configurableworkflows(triggeractivities)andclientspecificintegrationsviaHire.comBusiness Connectorstandardizetheflowofcandidatedatatopreapprovedthirdparty vendorsforsecond levelassessments/screeningandbackgroundchecks. OtherAssessments Hire.comcanexchangeXMLorplaintextdocumentswiththirdpartyvendors,includingassessment testingsolutions,taxcreditscreeningandotherproviders(e.g.,DDI,ePredix,HireRight,eVerifile) Theopenarchitecture,standardizedinterfacesandtheintegrationsolution,BusinessConnector, enableseamlesstransfersofdataatprocesspointstothirdparty vendors. BackgroundChecksandDrugScreening Hire.comhasintegratedwithChoicePoint,ePredix,HireRightandeVerifile. Backgroundcheckscanberequestedviaconfigurableactivitiesinthecandidateworkflow.The candidatedatatransmissionistriggeredatappropriateprocesspoints. Afterthescreenorcheckhasbeenadministeredthesystemisupdatedtoreflecttheresults. Informationisdepositedintoaconfigurablefield(e.g.,PassorFail)anda.pdfattachmentis appendedtothecandidatedocument. XMLorplaintextdocumentscanbeexchangedwiththirdpartyvendorsinavarietyofformatsand protocolsinrealtime.Theexchangeistriggeredoffofworkflowactivities.Thirdpartyvendorscan sendresults,status,etc.backtorecruitersviaemail,ortheresultscanbeintegratedthroughan XMLbasedintegration.
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WorkforceDiversity HireEnterpriseSourcingServicesaugmentstalentcommunitydevelopmentefforts,offering centralizedcontroloftheentiresourcingprocess,managingbothinternalandexternalwebjob posting.Marketingthespecificjobtoadiversitytargetaudiencecanidentifyhardtofindcandidates beyondthescopeofthegrowingtalentcommunity.Configurabletosupportprocessesbasedon globalneeds,itallowsrecruitersandstaffingmanagerstosourcefromnichediversityjobboards, resumebanks,homepagesandportfoliosites,identifyingbothactiveandpassivecandidates. eQuest,Hire.comsjobboardaggregator,reachesover45diversityspecific,and250international websites. Thecollectionofdiversitydatacanbeconfiguredtomeetcompanyneedswhethercollectedatthe momentofjobsubmissionorwhenacandidateregisterswithintheirtalentcommunitytohelpsource diversecandidatesaheadofdemand. HireAnalyticsisanintuitivestatisticsenginethatcancreatereports,scorecards,chartsandgraphs tunedtotheneedsofyourorganization.Clientshavevisibilitythroughouttherecruitingandhiring processtoshowaccurateandmeasurablediversitystatistics. EEOisvoluntarilycapturedatthecandidatecareerwebsite,andisvisibletoauthorizedusersthrough over14availablereportsandscorecards. HireEnterprisecanutilizeconfigurableworkflows,integrationpoints,anddatacollectiontechniquesto meetthediversityrequirementsofcustomers,suchasAAandWOTC. KeyReportingMetrics AwiderangeofmetricsaretrackedinHireEnterpriseandavailableviastandardreportsandinthe reportsgeneratedbyHireAnalytics. Samplemetricsinclude:timeto fill,costtohire,hiringmanagersatisfactionandcandidatequality. Keymetricsandcycletimesmaybetrackedbymultiplevariablesincluding,butnotlimitedto,locale anddepartmentand/orrequisition. Scorecardsandalertswithinherentgraphingandchartingfunctionalityareavailablevia HireAnalytics. HRISIntegration HireEnterpriseisintegratedwithPeopleSoft,Oracle,SAPandCeridian. HRISintegrationtypicallytakes fourtotwelveweeksdependingonthelevelofcomplexityanddata elementspassed. AsafoundingmemberoftheHRXMLconsortium,HRXMListhestandardusedforintegration. Hire.comuseswebMethodsintegrationserverwhichmapscustomdataelementstoreducethe configurationtime. Hire.comwillprovideintegrationspecificationstoprospectivecustomers. Internationalization Deployedin48countriesincludingAlgeria,Australia,Austria,Belgium,Botswana,Brazil,Canada, China,Denmark,Egypt,England,Estonia,Finland,France,Germany,Greece,HongKong,India, Ireland,Israel,Italy,Japan,Korea,Malawi,Malaysia,Mexico,Mozambique,Namibia,Netherlands, NewZealand,NorthernIreland,Philippines,Scotland,Singapore,SouthAfrica,Spain,Sweden, Switzerland,Taiwan,Tanzania,Thailand,US,Wales,ZambiaandZimbabwe. UserinterfacelanguagesincludeEnglish(GB),French(FranceandCanada),German,Spanish, Italian,Norwegian,Danish,Dutch,Swedish,FinnishandPortuguese.Currentlythereareno doublebytecapabilitiesavailable. ResumeprocessinglanguagesareavailablefromResumeMirror(integratedintoHireEnterprise) supportingDanish(DK),Dutch(NL),English(US),English(UK),French(FR),French(CA),German (DE),Italian(IT),Norwegian(NO),Spanish(ES),andSwedish(SV). Hire.com'spreferredresumescanning/processingpartner,BluePointInternational,supportsresume scanning/processinginEnglish,French,SpanishandGerman. Integrationwithotherscanningvendorsispossible. 46 2006CareerBuilder.comLLC.Allrightsreserved.
Currencyanddate/timeformatsarecompliantwiththosedesignatedbyMicrosoftsInternet InformationServices(IIS). Additionallocalizationcapabilitiesareavailableincluding: o Multilanguagespellcheck. o Timezonesupportintheapplication. o Regionalsettingsdefinedonaperuserbasis. Dataprivacy/protectionfeaturesincludeaconfigurableprivacystatementforcandidatesand recruiters(withexplicitacceptanceandanaudittrail),candidateselfdeletion,andcorporate requisitionandcandidatedeletionatspecifictimeperiods.
ArchitectureandPerformance WebBrowsersSupported MicrosoftExplorer5.xorbetter. Netscape4.xorbetter. Mozillaalsosupportedforthecandidateinterface. RolesandPermissions HireEnterpriseprovidesrolebasedsecurity. Rolesincludehiringmanager,recruiterandadministrator. Eachuseraccountisassignedacombinationofrolesandauthoritiestocontrolthedatatheywill haveaccesstoduringtheirsession. ASPEnvironment TheASPserviceproviderisInflowandislocatedinAustin,Texas. Aredundantdatacenterwithcompletedatasynchronizationisavailable.Inaddition,thereare redundanciesforInternetbackbonefeedstotieroneproviders,powersupplieswithservicecontracts forfueldeliverytopowergenerators,HVACclimatecontrolsystems,Cisco6509backboneswitches andCiscofirewallsecuritysystemswithpacketfiltering. Thereisaloadbalancedwebserverfarmcapableof100millionhitsperdayandaloadbalanced applicationserverfarm. Nightlydatabackupsaremadewithredundantenterprisetapelibraries. Completesystemmonitoringwithperformancebasedalertingisavailable. Monitoringisdoneusingthirdpartyperformancetrendingfrom35locations,worldwide. AthirdpartySLAmonitoringandreportingsystemisutilized. Application,database,securityandhardwareadministrationisstaffed24/7. ClientCustomization Alowpercentageofimplementationsrequirecustomizations. HireEnterpriseprovidesconfigurabilitythatremovestheneedforcustomizationtoimprovethespeed ofproductdeliverytotheclientandlowersthecostofimplementation. ProfessionalServicesconfigurestheproductduringinitialdeployment,butthecustomercan configureorchangefeaturesafterinitialdeployment,savingtimeandmoney. SystemScalability Hire.comslargestimplementationsupportsover20,000hiringmanagersandrecruiters. Hire.comprovidesascaleondemandclusteredarchitecture,whichallowsanunlimitednumberof usersorhits.Thelargestimplementationreceivesover900,000hitsperday. HireEnterpriserunsonashareddatabasemodel. SystemReplacementandDataMigration Hire.comhasmigratedover20instancesofdatafromanexistingATStoHireEnterprise. Thetypicalconversionprocesstakestwotofourweeks,fromdesigntoload.
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Mostmigrationslimitthedatatoopenrequisitionsandactivecandidates.Forothercandidatesinthe databases,adigitalmarketingcampaignissenttoencouragecandidatestoregisterinthenewTalent Communitysotheycanbenotifiedofnewjobs. Hire.comsProfessionalServicesteammanagestheseprojectsandutilizesacombinationofprocess anddataanalysistodeterminethebestmigrationchoicesforacustomer.
ServiceDifferentiatorsandSupport CandidateRelationshipManagementServices focusonthecreationandcultivationofrelationships withthetoptiertalentinadvanceofemploymentneedincludingdigitalmarketingcampaignswith TalentScorecardsandInteractiveTalentRelationshipPortalstailoredtothecandidatesegment (provisionofcreativeandcontentmanagementservices). StrategicSourcingServicesidentifyeffectivesourcingchannelsanddeliverasourcingstrategy document(inalignmentwithshortandlongtermhiringneedsofanorganization),whichincludes CandidateMining(developmentoftargetlistforCRMcampaigns)andincorporatesIntegratedTalent ReferralNetworktechnology(viarelationshipwithSpoke). TalentMappingServiceshelpemployerstranslateatalentplanintoanactionablesourcingand recruitingstrategybyidentifyingmissioncriticalroles,developing"bestfit"profiles,analyzingthe existingtalentcommunitytoassessskillsgapsandprovidingcandidate"cluster"reportswithsourcing strategyrecommendations. ResultsorientedBestPracticesAuditsensureHire.comclientsareleveragingtechnologytoitsfull potentialandarerealizingsuccess. ImplementationSupport Implementationrangesfromfourto16weeksbasedonprojectscopeandrequirements. Hire.comdeploysanengagementteamuponcontractsigning.Thesizeoftheengagementandthe clientsspecificrequirementswilldeterminethemakeupoftheengagementteam. ProfessionalServicesworkswithclientpersonneltoorganizetheteam,settheprojectscopeand approachandestablishprojectmanagementcontrols. Hire.comwillrequestthattheclientprovidearespectiveengagementteamtodeliverthe implementationrequirements,makecriticalbusinessdecisionsandoverseeworktobeperformedby theclientfortheengagement. BestPractices TheCustomerSuccessTeamiscomprisedofClientServicesandAccountManagementTeams. Adedicatedaccountmanageriscentraltoongoingsuccess.Theaccountmanagercontinually deliversbestpracticerecommendationsdesignedtoincreasesourcing,recruiting,hiringand deploymentefficiencies.Theircharteristoworkwithcustomerstosetgoalsanddefinemetricsthat alignwiththecustomersuniqueobjectives.Partoftheaccountmanagersimperativeistodesign strategiestomeetandmanagetheongoingtacticsthatwillleadtotheclientssuccessandtodeliver acomprehensiverecruitingstrategy. SupportOperationsoperates24/7forcustomersinalltimezones. TeammembersarefluentinmultiplelanguagesincludingSpanish,German,Dutch,Frenchand Japanese.
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HelpDeskSupport Hire.comoffersanonlineSupportCenterapplicationthatprovidesrealtimeaccesstoservice requests,searchcapabilities,discussiongroups,remotedesktopsupportandmore.Additionally, customerscancallthe800numberoremailsupport@hire.com. Productmodulesincludecontextspecificonlinehelp,includingasearchableproductknowledge database. OtherSupportServices AccountmanagersmeetwithcustomersonaquarterlybasisanddeliverCustomerPerformance Analysisdesignedtoassistcustomersintheoveralluseofthesystem. TheanalysisincludesbenchmarksbasedoffotherHire.comcustomerstohelpassurethesuccessof thecustomer.AccountmanagersfacilitatemeetingswiththecustomerandClientServicestoreview servicelevelswhenneeded. Newfeaturesareintroducedbytheaccount managerandevaluatedtodeterminethebest use/configurationofthenewfeaturesbythecustomerfortheirenvironment.
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HRLogix JobLogix
13431BroadwayExtension,Suite170 OklahomaCity,OK73114 Phone:(877)HRLOGIX www.hrlogix.com
CompanyFacts Foundedin2000 HeadquarteredinOklahomaCity,OK 25employees MajorClients MGMGrandResortsgaming 45,000 PinnacleEntertainmentgaming 12,000 TheVenetianResortHotelCasinogaming7,000 FoxwoodsResortCasinotribalgaming 12,000 AverittExpresstransportation3,000 GroendykeTransporttransportation2,200 CHRISTUSHealthhealthcare 35,000 ChildrensMedicalCenterofDallashealthcare8,000 ClientBase 70%ofclientshavelessthan5,000employees 20%ofclientshavebetween5,000and20,000employees 10%ofclientshaveover20,000employees Approximately150activeclients Clientindustriesinclude:gamingandhospitality(targetmarket),tribalgaming(targetmarket),healthcare (targetmarket),transportation(targetmarket),energy,realestatedevelopment&technology, banking/financial,informationtechnology. FinancialOverview HRLogixisprivatelyheld. Financialdataisnotmadeavailabletoprospectiveclients. 2004revenue:$1.1M.2005revenue:$2.7M. Solutions JobLogixispartofourHirePerformanceSuitewhichincludesthreeothermodules: HireLogixpaperlessonboarding ImageLogixdocumentmanagementsystem SafeLogixgamingcommissionportalforbackgroundcheckingandgaminglicensing CoreSolutionOverview JobLogixprovidespaperlessrecruitingandhiringsystemsforhighlyregulatedindustries.Theproduct allowsunlimitedusersfrommultipledivisionsinoneenterprisetouseasinglerecruitingmanagement systemwhileensuringtotalinternalandexternalsecurity. JobLogixisinitsthirdgeneration.HRLogixoffersanASPdeliverymodel.Pricingisbasedonthenumber ofclientemployees.
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ExternalJobBoardDistribution Thecrosspostingtimedependssolelyonthecareerboardthatisbeingposted.Someaccept batchesonceperdaywhileotherscanacceptthepositionsinalmostrealtime. All3rdpartypostingsutilizeanexternalinterfacewithanHRLogixpartnereQuest. The3rdpartysystemallowsindividualuseradministrationaswellasindividualboardadministration Multiplesourcesmayreceivepositionsatdifferenttimes.Positionspostedtoacustomersinternal sitecanbemovedtoexternal(andviceversa)atadefinedamountofdays. Searching Recruiterscansearchcandidatesbyname,usernameorSSNandareabletosearchresumesbya varietyofkeywordsearches. Furthersearchingtoolsarebeingdiscussedinternallyandmaybeavailableinthefuture.HRLogixis willingtooffertheirintegrationteamforimplementinganythirdpartysearchingapplications. HRLogixdoesnotutilizeconceptualsearchduetothemajorityofindustriestheyserverequireafull applicationratherthanaresume. JobBoardSearches Thesystemsupportssourcingcandidatesfromjobboardsthroughparsingorbulkuploading. Acandidateswebreferrercanbetrackedfromanylocation. DetailedtrackinghasbeenimplementedwithCareerBuilderandotherlargejobboards. Wearecurrentlyevaluatingtheadditionofaddhocuseradditionsaswellasoutside candidate/databasesearchingwithjobboardsofferingthistypeofinterface. WebMining Weallowoutsidecareercentersthatutilizecrawling/spideringfunctionalitytoretrieveexternaljob listingsforlinking. DemandandSupplyPlanning HRLogixprovidestwowayintegrationwithexistingpositioncontrolsystemstoallowfortrackingof demandonarequisitionbyrequisitionbasis. ComprehensiveSourcing Parsingissupportedbyathirdpartypartner,BluePoint. Resumescanbeemailed,faxed,hardmailed,etc. Referralsourcesareinputbytheapplicantandreportscanberunonthemrealtime. Referralsourcescanhavesecondarysourcecodesselectedaswellwith1.Newspaperselected andthen2.SecondsourcecodeispresentedDallasMorningNews DupeDetectionandManagement DuplicateSSNsandusernamesarenotallowed AssessmentandScreening Prescreening Allprescreeningquestionsandtheirvalues/weightsareconfigurablebytheclient. Avalidatedquestionnairecanbeofferedbypositionthroughourthirdpartypartner,Hogan Assessments,andtiedtotheapplicant. Allquestionsaresetbypositionattherequisitionmoduletoensureconsistencyforeachposition, throughoutthehiringprocess. Weightsareassignedbytheuserandappearontheusersdashboard Thirdpartyintegratedassessmentsallowforfurtherscreeningwhenapplicableorrequested.
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OtherAssessments HRLogixhasinterfacedwithavarietyofassessmentvendorstoassessskillsandpersonalityprofiles. Allanswersareaccessibleviatheapplicantviewdependingontheclientspermissionslevels. AnswersareexchangedwiththirdpartiesutilizingHRXML. BackgroundChecksandDrugScreening HRLogixhasinterfacedwithavarietyofbackgroundvendors.USIS,Trak1andGroupOnearethe partnersthathavebeenintegratedwithJobLogix. Checkscanberequestedfromwithinthesystem. Withcertaincompanies,theresultsareautohyperlinkedtotheapplicantwithsecuritybasedviewing. HRXMListhepreferredmethodofintegration. WorkforceDiversity EEOC,WOTC,OFCCPinformationisobtainedatthepointofapplication. Diversityreportscanberunbytheuserrealtime. Datacanbeaddedmanuallyforapplicantsthatmayberecruitedbyothermeans. KeyReportingMetrics HRLogixhasrecentlypurchased,andarecurrentlyimplementing,athirdpartyadhocreportingtool thatwillberealtimeandwebbased. Keymetricscanbetailoredbasedonclientneeds. HRLogixtypicallytrackpositions,applicationsandallofthestepsoractionsassociatedwiththose items. HRISIntegration HRLogixhasintegratedwithmanyHRISsystems. HRLogixintegrationspecificationsareavailableuponclientrequet.foranyonesystemcanbemade immediatelyavailableuponrequest JobLogixhasbeensuccessfullyintegratedwithInfinium,PeopleSoft,Lawson,UltimateSoftwareand manyothers. Internationalization JobLogixhasbeenimplementedin:UnitedStates,CanadaandBahamas TheapplicationiscurrentlyavailableinEnglishandSpanish.However,thetranslationserviceoffers twelvelanguages JobLogixsupportsdoublebytelanguages. BatchresumeingestioniscurrentlyonlysupportedinEnglish. Theapplicantexperiencecanbefullylocalized. HRLogixiscurrentlyinthecontractingstageswithacurrentclientwhoisplanningtoexpandthier servicetoEuropeandtheMiddleEast. ArchitectureandPerformance WebBrowsersSupported Any.MicrosoftIE5.0orhigherisrecommended,howeverFirefoxandotherMozillabasedbrowsers aresupportedaswell. RolesandPermissions Threerolesarepermitted:Admin,RecruiterandHiringManager.
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ASPEnvironment JobLogixisofferedinanASP modelonlyandishostedinathirdpartyfacility. Specificationsforredundancy,disasterpreparedness,backupandrecoverycanbemade immediatelyavailableuponrequest Minorfeatureenhancements/upgradesaremadeweekly. Majorfeatureenhancements/upgradesarerolledoutannually. Securityauditsareprovidedbyathirdpartyprovidingautomatednotifications. Thedesignusedforourapplicationallowsforustomodifytheviewwhilesharingacommoncore. Thisallowsforcorebugfixesandupgradestobedonewithouthavingtoworryaboutthecustomized views. ClientCustomization 100%ofHRLogixscustomershavecustomizedJobLogix. SystemScalability JobLogixsystemhasbeentestedwithover1millioncandidateswithover2millionapplications. Currentlythelargestclientdatabaseisover2GB. SystemReplacementandDataMigration MostallofHRLogixscustomerswerealreadyusinganotherATSbeforemigratingtoJobLogix. Theentireimplementationprocess(includingmigrationfromcurrentsolution)takesapproximately60 days ServiceDifferentiatorsandSupport JobLogixisdeliveredtotheclientsspecification.Userhierarchy,jobdescriptions,dropdowns,etc. allcompleteduponthegolivedateandareincludedintheImplementationfee. Allservicerequestsareenteredintoataskmanagementsystemthattracksallactivityrelatedtothat taskthroughtocompletion.Eachtaskcanbemadeviewabletotheclientsotheycanstayabreastof theprogress. Implementationtakesapproximately60days. JobLogixisahostedsolutiontherefore,allaspectsoftherolloutaremanagedandimplementedby HRLogixstaff.Thereisusuallyasinglepointpersonfromtheclientsteamthatsupportsthe implementation. BestPractices WhitepapersonhowtomakethebestuseofJobLogixanditsfeaturesisofferedbyHRLogix. Prerecordedwebbasedtrainingcoursesonmultiplesystemfeaturesareavailable. TheResourceLogixnewsletter,coveringallofHRLogixssolutionsandgeneralHRbestpracticesis offered. Alloftheseresourcesaresentdirectlytoourclients,freeofcharge,viaemailandarealsoarchived onlinefor24/7accessibility. HelpDeskSupport OurhelpdeskisavailableMondaythroughFridayfrom8:00a.m.to5:30p.m.(CT). Afterhours supportisavailableforemergenciesona24/7basis. Anautomated,onlinesupportrequestfunctionwithseveralcaseescalationrulesisavailablewithin theapplication. OtherSupportServices Eachclienthasadedicatedcustomersupportrepresentative. Weeklycallsaremadeduringimplementationuntiltwoweeksaftergolive Aftergoliveeachclienthastheirsupportrepresentativesdirectphonenumber,emailaddressand personalcellphonenumber. 53 2006CareerBuilder.comLLC.Allrightsreserved.
HRsmart ATsmart
2929N.CentralExpressway,Suite110 Richardson,TX75080 Phone:(214)4323456 www.hrsmart.com
CompanyFacts Foundedin1994 HeadquarteredinRichardson,TX Lessthan100employees MajorClients Valero CrownCork&Seal AmericanAirlines Sunoco,Inc. NovaStarMortgage TheContainerStore HuntPetroleum PeabodyHotels Fossil ClientBase 10%ofclientshavelessthan5,000employees 80%ofclientshavebetween5,000and20,000employees 10%ofclientshaveover20,000employees Approximately460activeclients Clientsrepresentallindustries. FinancialOverview HRsmartisprivatelyheld. TherearefivemajorshareholdersincludingtwoVCfirms. Tworoundsoffundinghaveoccurred.Theamountraisedisconfidential. UponsigninganNDA,financialdataisavailableforreview. 2004revenue:notavailablefordisclosure,butitwas70%higherthan2003. Solutions HRsmartoffersseveralproductsintheprehiresuite,includingATsmart,ERsmart,VMsmart, SmartReporter,CareerCenter,PostingManagerandVoiceApplications. HRsmartalsooffersatalentoptimizationsuite(posthire)thatincludescareerdevelopmentand successionplanning,performancemanagement,organizationremodeling/charting,salarypricing, salarymanagement,learningmanagementand360/employeesurveys. AllHRsmartsolutionscanbeintegratedwiththeOnBoardingsolution,providingabridgebetween preandposthire. CoreSolutionOverview ATsmartisthecoreproductofHRsmartsprehiresuite.Theseventhgenerationsolutionisofferedboth ashostedapplicationandaslicensedsoftware. Over98%ofclientshaveoptedforthehosedsolution. Theproductspricingmodelincludesasetupfeealongwithamonthly,recurringfeebasedonthe moduleselected,thenumberofemployeesandcompanysize.
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ExternalJobBoardDistribution HRsmartoperatesitsownjobdistributionnetworkandofferstheserviceatnoadditionalchargewith itsATS. Whenpostingtothemajorboards,thetransactionisusuallyimmediatehowevertimingmayvary dependingonthejobboard. ExamplesofintegrationincludeCareerBuilder,Monster,HotJobs,Dice,AmericasJobBankand diversitysites. Accounts,usernames,passwordsandbudgetsareallmanagedinthePMsmart(PostingManager) modulethatispartofATsmart.Theclientdesignatedadministratormaintainsthisinformation. Theinterfacesarekeptuptodatethroughregularupdatestothestandardproduct. Inadditiontoprovidingitsown,HRsmartpartnerswithJobVIPeRforclientsthatrequireamore elaboratejobdistributionservice. Searching HRsmartoffersartificialintelligencesearchingthroughtheBurningGlassmodule. JobBoardSearches Thesystemsupportssourcingcandidatesfromjobboardsthroughparsingorbulkuploading. WebMining HRsmartofferstwointegratedWebspideringtoolsandpartnerswithAIRSfor Webmining. DemandandSupplyPlanning ATsmartoffersapowerfulrequisitioncreation,approvalandpostingprocess.Jobsarepostedina matterofminutesandareavailabletocandidatesinrealtime. Demandcanbeidentifiedatseverallevelsthroughthepowerfulsearchcapabilitiesthatareavailable tocandidates. ATsmartsuppliesabasiccompetencymodelthattheclientcanutilizeandexpandupon. Recruitersareprovidedwithdashboardstoquicklyidentifydemandversussupplyaswellasgaps. ATsmartoffersapplicanttrackingfunctionstoallowrecruiterstomanagethecandidateflowand completethehiringprocess. ComprehensiveSourcing Resumeparsingissupportedviaproprietarydocument managementtechnologyandBurningGlass. Acceptableformats includeemail,hardcopy,PDF,HTMLandMS Word. ResumescanbeloadedintothesystemfromtheWeb,fax,email,localdriveorfromashareddrive. HRsmartsdocumentimagingprocesscontainsqualitychecks. BurningGlassparsingtechnology allowsuserstovalidatedatapriortosavingittothedatabase. DupeDetectionandManagement Duplicatecandidatesaredetectedbyidentifyingduplicateemailaddresses.Otherfieldcomparisons canbeaddeduponrequest,suchasname,address,phonenumber,etc. Clientscandetermineifduplicatecandidaterecordswillbesaved. Multipleresumescanbeallowedforasinglecandidate. Allcandidateinformationandtransactionsaretrackedinacentrallocation.Thesystemcantakea snapshotoftheresumeatthetimeofapplicationtoaspecificjob.Recruiterscanviewdifferent resumesforasinglecandidateastheyrelatetotheirdifferentjobapplications.Thisfeatureis configuredperclientpreference.
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AssessmentandScreening Prescreening ATsmartoffersaprescreeningmodulethatallowsrecruiterstofiltercandidates. Questionscanbeweightedandmanagedbyrecruitersforeachjob. Questionscanbeloadedintotemplates. Thirdpartyquestionscanbeused.HRsmartalsopartnerswiththirdpartyassessmentandscreening providerssuchasCareerHarmonyandPeopleAnswers. Allresultsaretrackedandsavedinthesystem,butitistheclientwhocontrolscontentandworkflow intermsofscreeningandhiring. OtherAssessments Skill,behavioral/personalityandcompetencyassessmentsarealsoavailable. ATsmartusestheHRXMLstandard. BackgroundChecksandDrugScreening IntegratedwithIntellicorp,thesystemallowschecksandscreenstoberequestedviathesolution. Statusupdatesareavailableandsummaryand/ordetailedresultsarereceived frombackground checkanddrugscreeningproviders. ThedataisHRXMLcompatible. WorkforceDiversity Enablingcompaniestomeettheirworkforcediversitygoals,ATsmartprovidesEEOtrackingand reports,AAtrackingandreportsandpostingtodiversitysites. Diversitydataistypicallycollectedwiththefirstresumesubmission. Datacanbecollectedfromcandidatesthathavenotapplieddirectly. ThesystemsupportsdiversityprogramslikeEEOC,OFCCP,AAandothersasneeded. KeyReportingMetrics Inadditiontostandardreports,HRsmartprovidesmetricsthatcrosstheentiretalentmanagement process,suchasqualityofhire. HRISIntegration HRsmarthasintegratedwithseveralHRISvendors,suchasPeopleSoft,SAP,Oracle,Lawson, Genesysandothers. Integrationispartoftheimplementationandcanbecompletedinatimelymanner. HRsmartusesHRXML. HRsmarthasperformedseveralintegrationsandworkscloselywiththeclienttoensuresuccess. Detailedspecificationsareprovidedonrequest. Internationalization HRsmartsolutionsareavailableinmultiplelanguages. HRsmartBrazilsupportsLatinAmericaandcurrentlyhasover20clients. Thesolutionhasbeendeployedinthefollowinglocations:USA,Canada,LatinAmerica,andforUS clientswithUKoperations. TheuserinterfaceisavailableinEnglish,SpanishandPortuguese. ResumeprocessingiscurrentlydoneinEnglish,SpanishandPortuguese. Toenableglobalrecruitment,HRsmartsupportstheUSdollarandLatinAmericancurrencies. Multipledateformatsarealsosupported. ArchitectureandPerformance WebBrowsersSupported IE4.xorbetter. Netscape4.xorbetter. 56 2006CareerBuilder.comLLC.Allrightsreserved.
RolesandPermissions Standardroles:externalcandidate,internalcandidate,recruiter,hiringmanager,requisitionapprover, offerapprover,vendor,andadministrator. Additionalordifferentrolescanbeaddedatclientrequest. ASPEnvironment TheproductishostedatanIBMcolocationfacilityinDallas,TX. SLAsarepartofeveryclientagreement. HRsmartusesredundantservers. AuditsareperformedregularlybyOperations. HRsmartusesLINUX,PHPandMYSQLandprovides bestinclasshardwareandsoftware. Systemuptimeis99.9%. Systemupdatesoccuronceayear.Clientsdonotallneedtorunningonthesameversion.Client customizationsaremovedwitheveryupgrade. ClientCustomization Inanefforttominimizecustomizations,clientcustomizationsareincorporatedintosystemreleases asstandardfeatures. AllcustomizationsarehandledbyHRsmartdevelopmentteamsanddesignedwithclient collaboration. SystemScalability Thelargestcurrentimplementationsupportshundredsofusers. Anunlimitednumberofhitspermonthcanbesupported. Thedatabasemodelisextensible. SystemReplacementandDataMigration HRsmarthassubstantialexperiencemigratingcustomersfrompreexistingsystemswith50%ofits clientshavingmigratedtoHRsmartfromanothervendor. HRsmarthassubstantialexperiencemigratingcustomersfrompreexistingsystems. Thetypicalimplementation,includingmigration,takesaboutfiveweeks. Thereareautomatedscriptsinplacetoallowtheuploadofexistingdatafromothersystems.Quality checksareincorporatedintothescripts. TheHRsmartimplementationteammanagesallclientprojects. ServiceDifferentiatorsandSupport HRsmartsconsultinggroup,incoordinationwiththesalesexecutive,workcloselywiththeclientto ensurethattheexpectedROIisachieved. Ittypicallytakesfromfourtosixweeksfromcontractsigningtogolive. Animplementationmanagerisassignedtoeachproject.Theimplementationmanagerworksclosely withtheclienttodiscussalldesignrequirementsandanyadditionalcustomdesign.Throughoutthe implementationprocesstheprojectmanagerandimplementationteamstayinclosecontactwiththe customertoensurethatthesolutionimplementationmeetsclientspecifications. Implementation managersareresponsibleforapostlaunchreviewwitheachclient. WhiletheHRsmartimplementationmanagerisresponsibleforthewholeprojectfrominception throughthelivedate,oneortwoclientrepresentativesareinvolvedinvariousstagesofthe implementationtoreviewandapproveallwork,includingrequirements,internalclientreview (optional),useracceptancetestingandtraining. BestPractices HRsmartsconsultinggroupandimplementationmanagersworkcloselywithclientstoensurethatthe HRsmartsolutionsenableprocesses.
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AccesstoHRsmartbestpracticesisavailableuponclientrequest. Clients maybechargedaflatfeeforbestpracticetraining,consultingorcustominterfacedesign.
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HelpDeskSupport ClientscanlogservicerequestsdirectlyinthewebbasedTicketTrackingSystem.Troubleticket statuscanbetrackedonline. Thehelpdeskisavailablebyphonefrom7a.m.to7p.m.(CST),MondaythroughFridayexceptfor holidays,byemailandonline:24/7. ThehelpdeskisavailableinEnglish,SpanishandPortuguese. OtherSupportServices Accountmanagementidentifiescontinuousimprovementopportunitiesforeachclient,freeofcharge.
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iCIMS iRecruiter
ConcordCenter,Building1 1301StateRoute36(Suites2&3) Hazlet,NJ07730 Phone:(800)8894422 www.icims.com
CompanyFacts Foundedin1999 HeadquarteredinHazlet,NJwithfieldofficesinNYC,VA,&CA. Fewerthan100employees MajorClients ContinentalAirlinestransportation,45,000employees LizClaiborneretail,10,000employees BannerHealthhealthcare,30,000employees ColumbiaHousemusic&entertainment,5,000employees Adidasretail,15,000employees WmWrigleyJr.Companymanufacturing,12,000employees GreatWestLifefinancialservices,6,000employees SaraLeeBrandedApparelretail,5,000employees ClientBase 75%ofclientshavelessthan5,000employees 20%ofclientshavebetween5,000and20,000employees 5%ofclientshaveover20,000employees Approximately250activeclients Clientindustriesinclude:healthcare,financialservices,retail,manufacturing,technology, government/nonprofitandtransportation. iCIMSdoesnottargetspecificindustries. FinancialOverview Thecompanyisprivatelyheld. iCIMSisnotfundedthroughventurecapital. FinancialdataisavailableundermutualNDA. iCIMSsupportsahealthyprofitmarginandhasbeenprofitableineachofthepasttwoyears. Solutions iRecruiterProfessionalisasmallbusinesssolutiontargetedtocorporationswithfewerthan500 employees. iRecruiterCorporateisiCIMSmidmarketofferinggearedforcorporationswithbetween500and 10,000employees. iRecruiterEnterpriseisiCIMSmostrobustofferingandisleveragedbyFortune500/Global2000 clientsexceeding10,000employees. ClientsusingiRecruiterCorporaterepresentiCIMSlargestandfastestgrowingmarketsegment. MostfunctionalitycanbemadeavailableinanyiRecruitersystem,howeverthebundlingofstandard functionality, versusalacartemoduleselection,willvarybasedonsolutiontype.
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CoreSolutionOverview iRecruiterhasbeenrankedastheIndustrys#1ATSineachofthepasttwoyears(ERExchange)andis widelyconsideredtobeoneofthefastest,easiesttouse,andmostconfigurableapplicanttracking solutionsonthemarket.TheiCIMSdifferencebeginswiththeirbacktothebasicsapproachtoproduct development.ManyATSprovidersfocusonfeaturerichproductofferings,placingsecondaryemphasis onhowendusersleveragethefunctionality.iCIMSemphasizeseaseofuseandconfigurabilitysothat allusers,regardlessoftechnicalexpertise,willbecomemoreefficient intheirrecruitingefforts,while corporationscanconfigurethesolutiontomeetthedemandsoftheiruniquerecruitmentinitiatives. iCIMSearnedaperfect4.0ratingforitsdedicatedcustomerserviceprogram,resultinginacustomer retentionrateexceeding97%.Finally,iCIMSdevelopmentphilosophyallowsclientstotargettheir solutionstotheiractualneedsandthenbuilduponthatfunctionalityastheirrecruitmentneedsevolve. ThisflexibilityenablesiCIMScustomerstoleveragemorecosteffectivesolutions,whilebeingableto easilyquantifytheiroverallreturnoninvestment. ThesolutionisofferedasanASPandiCIMSreleasesnewversionsofiRecruiteronaregularquarterly basis.Eachreleasedeliversenhancedfunctionalitytoclientsatnoadditionalcost.SinceiCIMS inception,therehavebeenapproximately2025fullproductreleases.Pricingisbasedonamonthly,per userbasis.RecurringiRecruiterfeesreflectthenumberofusersonthesystem,thelevelofaccess requiredforeachuserandadditionalmodulesofferedwithinthesuite.iCIMSwillalsosupportper employeepricingmodelsfororganizationsthathaveadecentralizedrecruitingprocess. ExternalJobBoardDistribution iCIMSdeliversjobpostingstothirdpartyjobboardsinstantly.Theactualpostingofthesejobs dependsonthejobboard. iRecruiterisintegratedwithJWTsEZPostproduct.Jobboardaffiliationsarepreloadedintothe EZPostportalwithiniRecruiterandusershaveaccesstotheiraccountsfromthatsystem. Userscanselectthejobboardstowhichtheywouldliketopost,aswellasreviewthenumberof remainingpostsforaspecificsite. JWTsserviceoffersaccesstoover100differentjobboardsforclientstopostto.Userscanrequest theadditionofspecificjobboardsforasmallfee.Majorjobboardsareincludedwiththeservice,such asCareerBuilder,Monster,DiceandAmericasJobBank. WhenusersposttothirdpartyboardsfromiRecruitersinterfacewiththeEZPostgateway,thejob descriptionwillautomaticallybeloadedintoEZPost. Userscaneditjobdescriptionspriortopostingtoeachboard. WhileuserscandeactivatejobsfromtheircorporatecareercentersdirectlyfromiRecruiterwhenthe positionhasbeenclosed,theywillhavetogototheEZPostgatewaywithiniRecruitertoclose positionstooutsideboards. iCIMSisdirectlyintegratedwithJobVIPeR. JobVIPeRoffersalargecatalogofnichejobboardsfromwhichtopostjobsto,andisfullysupported throughiPostGatewayforthosecompaniesthatelecttousetheVIPeRservice. Searching iRecruiteroffersaflexiblesearchcapability. AlldatawithiniRecruiterissearchable.Thisincludesnotes,additionaldocuments,appointments, resumes,applications,aswellasbothstandardandcustomfields. Userscanleveragekeyword,Boolean,wildcard,proximityandconceptualsearchlogictogenerate rankedsearchresultsrelevanttotheirsearchcriteria. Adhocsearchqueriescanbesavedforlateruse,oraddedtotherecruiterswelcomedashboardfor useasanautomaticallygeneratedsearchagent.
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JobBoardSearches UsersareabletopostjobsfromiRecruiterdirectlytothirdpartyjobboards. Sourcetagscanbesetupinjobpostingstorouteapplicantsbacktothecompanysonline application. Completedapplicationscanbetrackedbacktothesourcejobboard. UserscanalsorouteresumesfromjobboardsdirectlybackintoiRecruiterviaiResume. UserscanleverageAIRSOxygenfromwithiniRecruitertosimultaneouslysearchmultiplejobboards. SelectedcandidatescanbeimportedfromAIRSOxygen. iCIMShasadirectinterfacewithCareerBuilder. WebMining iRecruiterprovideswebminingviaAIRSOxygen. DemandandSupplyPlanning Notavailable. ComprehensiveSourcing iRecruiterisequippedwithaproprietaryresumeprocessingandparsingtoolcallediResume. Therearenoadditionalcosts(e.g.noperresumeprocessingcharges)forusingiResume. iResumeacceptsresumesinMS Word,text,richtext,HTML,TIFFandPDF. Electronicresumescanbeforwardeddirectlyintothesystemviaemail. ResumescanbefaxeddirectlyintoiRecruiter.Hardcopyfilescanbescannedforemailsubmission orupload. Resumescanbesubmittedtothesystemfromthecorporatecareersite,fax,email,localdriveor shareddrive. Resumesinastandardformatareparsedwith95%accuracy.iRecruiterstoresaprocessedversion oftheresume,aswellastheoriginalversion,toensureconsistency. DupeDetectionandManagement DuplicatecandidatesareblockedfromiRecruiterusingthecustomerdefinedduplicatedetection criteria,whichtypicallyconsistsoffirstname,lastnameandemailaddress. Duplicaterecordsareblockedfromthesystemandthesubmittingpartyreceivesemailnotification thattheresumehadbeenblocked.Applicantscansubmitupdatedresumestothesystembyputting updateinthesubjectline,orsimplybyupdatingtheirresumethroughthecareercenter. Multipleresumescanbeattachedtoasinglecandidaterecord. MultiplecandidaterecordsaretypicallyavoidedviaiRecruitersduplicatedetectiontechnology, howeverifarecordisinadvertentlycreated,theextrafilecanbearchived,mergedordeletedfrom thesystem. AssessmentandScreening Prescreening iCIMSisintegratedwithBDTse.sessorprogramforthirdpartyassessmenttesting. iRecruiterallowsuserstoaskprescreeningquestionstohelpfiltercandidates. Questionscanbeglobalorjobspecific. Questionscanbeweighted. Theformatofthequestions(true/false,110,opentext,etc.) isleftcompletelytotheuser. Questionscanbestoredwithinascreeningquestionlibraryforlateruse. ExistingquestionscanbepreloadedintoiRecruiter. Screeningquestionscanbeusedasknockoutcriteria,filteringcandidatestotheappropriatestatus withinajob.
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ToensurecompliancewithEEOpolicies,iCIMSrecommendsthatscreeninglibrariesdeliveredinto iRecruiterarefirstvalidatedbycomplianceofficers.Ifdesired,theabilitytoaddscreeningquestions canbelimitedtoonlythoseuserswhohavetheauthoritytovalidatesuchquestions.
OtherAssessments iCIMSisintegratedwithBDTse.sessorprogramforthirdpartyassessmenttesting. iCIMSalsoexploreslessintensiveintegrationsonbehalfofclientswholeverageotherthirdparty assessmenttools. iCIMSfollowsalltheguidelinessetforthbytheHRXMLConsortium. BackgroundChecksandDrugScreening iCIMSsupportsrelationshipswithseveralpreferredpartnerswhoofferbackgroundanddrug screeningservices,howevertheirmainpartnershipiswithElectronicBackgroundInvestigations (EBI). iCIMSwillexploreintegrationwithotherthirdpartyvendors,uponclientrequest. iCIMSadherestoHRXMLConsortiumguidelines. WorkforceDiversity iRecruitersupportsdiversitydatasolicitation,collectionandreportingtools.Usersareabletomanage theirworkforcediversityprogramswithiniRecruiterbyusingbothstandardandcustomfieldstotrack diversitydata. Reportsaregeneratedusingthesystemsthreetierreportinginfrastructure. Diversitydataisusuallycollectedatthetimeofinitialapplication,whendiversityrelatedquestionsare mostoftenpresented.Thedatacanalsobesolicitedaftertheapplicanthasbeenprescreenedby sendingalinkviaemail. iCIMSleveragespartnerrelationshipswithemploymentlawspecialiststhatconsultwithiCIMSand clientsonbestpracticeworkforcediversityinitiativesandonleveragingtechnologytobestcomply withevolvingEEO/OFCCPregulations. KeyReportingMetrics iRecruiteroffersallstandardrecruitingmetrics,includingcostperhire,timetofill,EEOreports, recruiterproductivitysummariesandsourceeffectiveness.iRecruitermetricsarebasedonmetric modelsdevelopedbySaratogaInstituteandStaffing.orgs. iRecruiteroffersadhocandcustomreportwriting.Reportscanberefilteredaftertheinitialreport outputiscreated.Thisflexibilityallowsuserstorefinereportstocreatethespecificallyrequired output. Scorecardsareavailableontherecruiterdashboardtocompareausersperformanceagainstthatof theirteamordepartment.Thedashboardiscustomizable. ReportsareexportabletothirdpartyprogramslikeMSExcel. HRISIntegration iRecruiterhasbeenintegratedwithanumberofHRISprogramstovaryingdegrees. Integrationsinclude:Peoplesoft,Oracle,SAP,Ceridian,Lawson,ADPandInfinium. iRecruiterisbuiltwithstandardintegrationfeeds.Thesearebatchdatafeedsthatcanbeconfigured duringimplementation. Customintegrationsthatinvolveautomateddatatransferandtimesynchronizedactivitiescanbe developeduponrequest. iCIMSintegrationstrategiesfollowHRXMLguidelines,buttheywillconsidertheclientsbestinterests whenpursuinganyintegrationprogram. IntegrationlayersarebuiltdirectlywithiniRecruiter. Complexintegrationsmaytakeadditionaltimedependingonclientneeds.
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Internationalization iCIMSisamemberoftheSafeHarborprogram. iCIMSsupportsusersinEngland,Germany,Canada,AfricaandtheFarEast. TheinternaliRecruiterinterfaceiscurrentlyavailableinEnglish.Candidatefacingsites(i.e.,career portals)areavailableinforeignlanguagessothatcandidatescanapplytojobsintheirlocal language.DatacanbeenteredintoiRecruiterinforeignlanguageshowever,theinterfaceisonly availableinEnglish.iCIMSdoesnothaveanyinternationaloffices. Therehavenotbeenanylimitationsidentifiedthroughinternaltestingofanylanguages(singleor doublebyte)forcandidatefacingpagesorinternaldatastoragefields.Thatbeingsaid,theinternal interfaceisonlyavailableinEnglishtoday,sowhiledatastoragecanbeinmultiplelanguages,the interfaceisEnglishonly. CareercenterscanacceptanduploadresumesintoiRecruiterinanylanguageformats.However, resumeprocessinghasonlybeentestedforresumeswritteninEnglish. iRecruiterhasnotyetbeenlocalized. iCIMSiscurrentlyexploringpartnerrelationshipstoexpandinternationally. ArchitectureandPerformance WebBrowsersSupported InternalusersarerequiredtouseInternetExplorerv6.0orbetter. Candidatesviewingjobsviatheclientscorporatecareercentermayuseallbrowsertypes. RolesandPermissions iRecruiterhasnolimitonthenumberofsecuritybasedrolesallowed. Typicalaccessrightsaregrantedforfullaccessrecruiters,hiring managersandadministrators. Limitedandparttimeaccessloginscanbecreatedandconfiguredforspecificrolessuchas executivesandEEOcomplianceofficers. ASPEnvironment ThesystemishostedinaSASLevelIIcertifieddatacentermanagedbyAT&T.Allserversare redundant.iCIMSsupportsacolddatacenterinRosslyn,VA. Independentauditsareperformedannually. iCIMScustomersaresetupontheirown,uniquedatabase.Thedatabaseispasswordprotected,and 128bitSSLencryptionisusedforsecurediRecruiteraccess. iCIMScanenableIPspecificlockdownsasaddedsecurity. iRecruiterhasanavailabilitystatisticof99.9967%. iCIMSpartnerswithAkamaiTechnologiesandRedlineNetworkstoensureperformance. Systemupdatesareprovidedviaquarterlyreleases. AllclientsrunthesameversionofiRecruiter(i.e.singlesourcecode). Productenhancementsaredeliveredason/offfeatures.Theywillbeturnedonforsomeclientsofffor others.Thisway,allusersareabletoreceiveeachnewproductreleaseandleveragemorescalable technology.Newproductreleasesdonotaffecttheavailabilityoftheseconfigurations/customizations forclients. ClientCustomization 25%ofiCIMSclientshaverequestedsomeformofcustomizationhoweverallclientsareon configuredsolutions.TheinherentflexibilityofiRecruiterreducestheneedforclientstorequest customization.Mostcustomizationisrelatedtouniquereportingrequirements. Customizationisdeliveredwithinpatchesorfullproductreleases,dependinguponthescopeofthe enhancementandapplicabilitytoallclients. Enhancementsaredevelopedinhouse.
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SystemScalability iCIMSlargestimplementationsupportsapproximately50fullaccess,poweriRecruiterusersand thousandsofpotentialhiringmanagers. Careercenterreceivesthehighesttrafficonthesolutions,receivingover1.6millionuniqueapplicant hitseachdayacrosstheclientbase. Thelargestdatabasesupportsover300,000uniquecandidaterecords. SystemReplacementandDataMigration iCIMShassuccessfullymigratedcustomersfromnearlyallmajorATSproviderstotheiRecruiter platform. Approximately40%ofclientshavecomefromadirectcompetitor,selectingiRecruiterasadirect replacementfortheirexistingprovider. Conversionsusuallytaketwotofourweeks. ThekeycomponentstoanATSreplacementaretheconfigurationoftherequisitionform,online applicationformanddatamigration.Datamigrationisthemostrelevantasitreliesontheprevious vendorprovidethedata. iCIMSimplementationteamsusuallyhandlesystemreplacementanddatamigrationinitiatives. ServiceDifferentiatorsandSupport iCIMSoffersdedicatedaccount managementteams. Clientsareprovideddirectcontactwithimplementationmanagersandaccountserviceteams. iCIMShasa4.0customerservicerating(ERExchange). Thecompanyhasa97%customersatisfaction/retentionratingoverthepasttwoyears. OnDemandprofessionalservicesareoptional.Otherproviders makeprofessionalservices mandatory. Flexibletrainingprograms,rangingfromteleconferencetoonsitetraining,areoffered. Unlimitedaccesstocustomersupportpersonnel,andaneasytousesystemleadstothehighestuser adoptionratesinthespace. ImplementationSupport Implementationgenerallytakeslessthan30days. iCIMSaccount managementteamstakeaconsultativeapproachtoimplementation,helpinginfuse bestpracticemethodologieswithintheclientsexistingworkflowtodeliveradditionalbusiness benefits. Accountmanagementteamsareusuallycomprisedof fiveiCIMSrepresentativeswhointeractwith clientsatvariouspointsduringthelifeofthecontract. BestPractices iCIMSoffersbestpracticeadvicethroughclientdedicatedaccountmanagementteamsandoutside processconsultingexperts.Suchspecialistsprovideinsightintheareasofinterviewpreparation, employmentlawliabilities,processengineersandtechnologyevaluation. MostiCIMSrelatedservicesareavailableatnocostthroughregularlyscheduledwebinars.Webinars areofferedonavarietyoftopics,includingiRecruiterproducttrainingandoptimization. OnsitevisitsbyiCIMSexpertsorbyconsultingpartnersisavailableforafee. HelpDeskSupport Supportisavailablebyphoneorwebfrom8:30a.m.to6p.m.(EST)andbythesupporthotlinefrom 6to9p.m.(EST). SupportisavailableinEnglish.
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OtherSupportServices Uponsigning,aclientwillbematchedwithadedicatedaccountmanagementteam.Theaccount teamisresponsibleforthetimelyimplementationoftheiRecruitersystemandclientsatisfaction. TheaccountmanagementteamiscomprisedofanumberofiCIMSsubjectmatterexpertswhowill workwiththeclientatvariouslevelstohelpachieveoverallrecruitmentobjectives.Membersinclude: theaccountmanager,implementationmanager,accountservicerep,technicalservicesrepanda clientservicestechnician.
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Kenexa KenexaRecruiter ApplicantTrackingSystem

CompanyFacts Foundedin1987 HeadquartersinWayne,PA Lessthan600employees
650EastSwedesfordRoad Wayne,Pennsylvania19087 Phone:(610)9719171 www.kenexa.com
MajorClients AirProducts/Chemicalschemicals,17,200employees BMCSoftwaretechnology,7,000employees CorporateExpressretail,12,400employees Kmartretail,158,000employees McLeodHealthhealthcare,4,000employees SiouxValleyHealthhealthcare,5,000employees Sodexhohospitality,130,000employees Wachoviafinance,81,000employees ClientBase 25%ofclientshavelessthan5,000employees 50%ofclientshavebetween5,000and20,000employees 25%ofclientshaveover20,000employees Approximately160activeclients Clientindustriesinclude:healthcare,hospitality,education,financeandretail. Financialoverview Kenexaisaprivatelyownedcorporation. In2001,Kenexaraisedapproximately$28millioninventurecapitalinreturnforapproximately20%of theequityofthecompany. In2003,Kenexarefinancedtheirlineofcreditwithanewbank,increasingitfrom$6millionto$10 million. Kenexacurrentlyfundsthebusinessfromthecashflowgeneratedbyoperations. Solutions KenexaRecruiterisofferedaspartoftheComprehensiveTalentManagementSuitewhichincludes recruitmentoutsourcing,skillsandbehavioralassessments,performance management,multirater assessmentsandemployeeengagementsurveys. CoreSolutionOverview KenexaRecruiterisamodulewithinKenexasComprehensiveTalentManagementSuite.Kenexa Recruiterisahighlyflexiblesystemsoclientsconfigure,notcustomize,thesolution.KenexaRecruiter hasaclientretentionrateover95%andofferscustomerservicetobothcandidatesandendusers. Establishedasarecruitmentfirmin1987,thecompanydevelopedtheirtechnologyinthelate1990s.The productcanbehostedbyeitherKenexaorlicensedbytheclient.Currentclientsaresplit85%Kenexa hostedand15%clienthosted.Pricingisbasedonthenumberofrecruiters.
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ExternalJobBoardDistribution JobspostedtoMonster,HotJobsandAmericasJobBankwillpostbythenextbusinessdayifposted fromKenexaRecruiter. KenexapartnerswitheQuesttoprovidepostingtoover1500jobboardswithin15minutesofbeing submitted. eQuestprovidesasimpleuserinterfaceforeditinganddeactivatingjobboards. SecondaryjobboardpostingarealsohandledthrougheQuest. Usernamesandpasswordsarekeptcompletelyconfidentialandaccesscanbelimitedtotheusers withadministrativerights. Jobboardinterfacesareregularlycheckedtoverifythattheyareworkinganduptodate. Searching KenexaRecruitersartificialintelligencecapabilitiesallowforajobprofiletobematchedagainst candidateresumesarankedlistofcandidatesisreturned. Thematchingisbothcontentandcontextsensitive.Thatis,Recruiterdeterminesamatchbetween skillrequirementsandavailableskillsbyanalyzingthecontentofaresume.Thematchingalgorithm isnotsusceptibletoproximityerrorsandcannotbeinfluencedbytagging. JobBoardSearches JobboardscanbedirectlyaccessedfromwithinKenexaRecruiter(jobboardpermitting).Jobboard resultsareintegratedintothedatabasesearchresults. UsersareabletosearchajobboardsresumedatabaseandbringcandidatesbackintoRecruitervia anXMLinterface. Foreaseofuse,anintegratedboardlogincanbesetupbytheadministrator. WebMining Kenexa'sSpiderwillsearchmultipleresumebankstofindcandidatesthatmatchtheuserssearch criteria. AIRSSearchStationisanoptional,addonforclientswhowantadditionalsearchcapabilities. DemandandSupplyPlanning KenexasbusinessintelligenceproductiscalledbStrategic. WhenpairedwithKenexaATS, bStrategicenablesanindepthanalysisofsupplyanddemanddata. StandardreportsandbStrategicallowdemandtobetrackedatanylevel. CompetencymodelscanbeprovidedbyKenexathroughtheInterviewBuilderproductorfromoneof Kenexasconsultants.Clientscanalsochoosetousetheirowncompetencymodel. CompetencygapscanbeidentifiedandmonitoredusingstandardreportsorbyusingbStrategic. ComprehensiveSourcing Resumeparsingissupportedviaathirdpartyapplication,BurningGlass. Over120differentdocumentformatsareaccepted. Resumescanbeloadedintothesystembycorporatecareersite,email,localdriveor fromashared drive.Faxedresumesrequiretheuseofathirdpartyprovidertomanagetheresumeupload. BurningGlassprovidessolutionsforresumeprocessing,screeningandsearchviaAPERTURE andLENSproducts.Theseproductsleveragepioneeringstatisticalnaturallanguageprocessing technologiestoautomaticallyreadresumesinoveronehundredformatsandtotranslatethemtothe clientdefinedoutput.Resumedataisthenconvertedintoauniformtextformatthatseparatesthe contentintospecificsections(e.g.,skills,experience,education).Byconsistentlyformattingresume data,searchingandmatchingishighlyprecise.
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DupeDetectionandManagement KenexaRecruiterpreventsduplicatecandidaterecordsbyautomaticallyidentifyingrecordsthatshare thesameemailaddress,firstname,lastnameandphonenumber. Ifthesystemfindsamatch,thecandidateisemailedandaskedtoupdatetheirprofileand/orresume. AssessmentandScreening Prescreening Usersmayconfigurequestionfieldstomirrortheircandidateprescreeningquestions. Authorizeduserscancreatespecificprescreeningquestionsforeachseparaterequisition. Adatabaseofvalidatedthirdpartyquestionscanbeused. Kenexahasseveralhundredassessmentsavailablethatcovermostjobcategoriesandcanbe readilyintegratedintoanystaffingprocess. Mandatorystepscanbeusedtoensurethatallcandidatesaretreatedequally.Standardreportsand analysistoolscanbeusedtomonitorhiringbiasesandadverseimpact. OtherAssessments Kenexahasseveralhundredassessmentsavailablethatcovermostjobcategoriesandcanbe readilyintegratedintoanystaffingprocess. BackgroundChecksandDrugScreening Integrationwithanybackgroundcheckingvendorispossible. KenexaRecruiterhasbeenintegratedwithUSIS,Verificationsandseveralothers. Statusupdatesarereceivedbythesystem,andsummaryanddetailedresultsarereceived. HRXMLisusedtoexchangedatabetweenRecruiterandbackgroundcheckvendors. WorkforceDiversity KenexaRecruitercanbelinkedtodiversityjobboards. Progresstowardsspecificdiversitygoalscanbemonitoredthroughstandardreports. Diversitydatacanbecollectedatanyclientspecifiedprocessstep. Datacanbecollectedfromcandidatesthathavenotapplieddirectly. KenexaRecruiteroffersoptionalWOTCintegration. KenexaenablesEEO/OFCCPcompliancereporting. KenexaRecruiterisconfigurabletocaptureandreportEEOdataincompliancewithDOLand OFCCPguidelines. KeyReportingMetrics Recruiterincludesmetricsrelatedtoproductivity,processefficiency,costandeffectiveness. Scorecardsareoffered. HRISIntegration KenexahasintegratedwithLawson,PeopleSoft,Cyborgandanumberofhomegrownsystems. Typically,integrationwithRecruitertakesbetweeneightandtenweeks. KenexaisacertifiedpartnerofOracleandSAPandisanactivememberoftheHRXML Consortium. HRISintegrationsundergoarigoroustestingprocessthatinlcudesqualityassurance,user acceptancetestingandproductiontesting. Detailedintegrationspecificationsareprovidedtoprospectiveclients.
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Internationalization KenexahasdeployedRecruiterinNorthAmerica,Canada,UnitedKingdom,TheNetherlands,Spain, France,Belgium,Italy,Germany,IndiaandBrazil. RecruiterisavailableinEnglish,UKEnglish,SpanishandCanadianFrench. Theproductdoesnotcurrentlysupportsdoublebytelanguages. Toenableglobalrecruitment,allcurrenciesandmultipledate/timeformatsaresupported. ArchitectureandPerformance WebBrowsersSupported MicrosoftInternetExplorer4.0orbetter NetscapeNavigator4.7orbetter,excluding6.0 RolesandPermissions KenexaRecruiterhasfourlevelsofuseraccess:HiringManager,Recruiter,VendorandSystem Administrator. Accessiscontrolledbyusernameandpassword. Accesscanbespecifiedforspecificdatafield. ASPEnvironment TheKenexaRecruitersystemishostedinKenexasWayne,PAdatacenter. TheKenexaRecruitermultitieredwebfarmarchitectureincorporates100%redundancyateachlevel ofthearchitecture.Thearchitectureisalsohighlyscalabletoaccommodategrowth. Prospectiveclientswillreceivedetaileddocumentationofdisasterrecoveryplansandsecurity architecture. EachmonthKenexarunsascanwithMicrosoftsSecurityAudittoolsandisalwaysuptodateonall patchesandsecurityupdates. PriceWaterhouseCooperperformsannualcomplianceauditsandKenexaalwayscomplieswiththe standards. Systemsecurityisachievedthroughthefollowing: o Sitesecurityclimatecontrol,firesuppressionsystem,uninterruptedpowersupplyusingbackup generators o Applicationsecurityintheapplicationlevelandinthecoreapplicationframeworklevelgeneral auditingofthewebserviceauditingdatabaseserveractivitiesdatatransfersecurityfirewall securitywebserversecurity o Passwordsecurityadministrator,default,andapplicationpasswords o Databasebackuplogical,physical,webandapplicationserverbackups,offsitemediastorage andhardwaremaintenance. KenexaRecruiteroffersaguaranteeduptimeof98%,notincludingscheduleddowntime.Response timedependsonamultitudeoffactors,includingtheendusersnetworkbandwidthandqualityand theamountofdatabeingretrievedfromthesystem.Averageresponsetimefortheentiresystemis threetosevensecondsonaT1line,andfivetotwelvesecondsovera56kbline. KenexareleasesonenewsoftwareversionofRecruiterannually. KenexamakeseveryattempttogetallclientsonthetwomostcurrentversionsoftheKenexa Recruitersystem,butdoesallowclientstorejectasystemupgrade. ConfigurationsareastandardpartofthecoreKenexaimplementationandwillnotbeaffectedby upgrades. Upgradestocustomizedsystemswillcost$250.00perhourfordevelopment.Portingcustomized featuresincreasetheimplementationtimeofreleases.Additional,customizedsoftwarehasahigher occurrenceofbugshavingalongerperiodofQAandtestingforupgrades.
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ClientCustomization Lessthan20%ofKenexasclientscustomizethesoftware. Thearchitecturehasbeenbuilttoensurethatthemostpopularclientneedsareenabledthrough systemconfigurationratherthanthroughcustomization. KenexassoftwareengineersareavailabletocustomizetheKenexaRecruitersoftwarewhen necessary. SystemScalability KenexaRecruiterslargestclientcurrentlysupportsover5,200clientusers. Thelargestclienthashadover2millionhitspermonthontheircareercenterandover800,000hits permonthontheirrecruitingcenter. Thelargestsystemdatabasehasover800,000activecandidates. SystemReplacementandDataMigration Thetypicalconversionprocesstakestwotofourweeks,whichisfactoreddirectlyintotheeighttoten weekimplementationprocess. Jobrequisitionandcandidateprofiledataarethemostcriticaldataconverted. KenexaproprietaryAPIsassistinstreamliningthedataconversionprocess. Kenexasprofessionalserviceteammanagestheconversionaspartoftheimplementationprocess. ServiceDifferentiatorsandSupport Kenexaofferscandidatesunlimitedlivehelpdeskaccess. Eachclienthasadedicatedclientservice manager. Thelivehelpdeskisavailable24/5. Asemiannualservicesurveyisprovidedtoclients. Kenexaconductssemiannualusersymposiums. Kenexahasa95%clientretentionrate. Onsiteclientusertrainingisincludedintheimplementationfee. ImplementationSupport Oncethecontractissigned,theaveragetimetocompletetheimplementationisfivetosixweeks.In thepast18months,Kenexahasnothadanimplementationtakemorethaneightweeks.These timeframesdonottakeintoconsiderationclientinitiateddelaysorsystemcustomization. Atthetimethecontractisawarded,Kenexawillassignateamtotheclientaccountbasedon workloadandresources.Withinthreedaysafterthesalestransfermeeting,theclients implementationconsultantwillscheduleaprojectkickoffmeeting. Theclient implementationteamtypicallyincludes:theHRDirectoroverseerofproject,theproject leadonsiteleadcontactforallprojectprocesses,atechnicalcontactleadcontactfortechnical issuesandabillingcontactpersonwhosignedthecontractincaseofcontractualquestions. TheKenexaimplementationsupportteamtypicallyincludes:adedicatedimplementationspecialist, animplementationconsultant,adedicatedtechnicalconsultant,aninternationalliaison,two dedicatedclientservicereps,ahelpdeskrep,theprogrammingteamandqualityassuranceanalysts. BestPractices Semiannualusergroupmeetingsareheldforuserstosharebestpractices.Thereisnochargefor theservice.
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HelpDeskSupport Kenexa'shelpdeskisstaffed24/5from12:01a.m(EST)Mondaythrough11:59p.m.(EST)Friday. Beeperassistanceisavailable24/7foranadditionalfee. Thehelpdeskisaccessibleviaemailandan800phonenumberisavailable forclientusers. AnonlinehelpguideisprovidedwithinRecruiter. TheKenexahelpdeskprovidessupportinbothEnglishandSpanish.SupportinSpanishislimitedto thenumberofagentsthatarebilingual. OtherSupportServices Clientshaveaccesstoanumberofdedicatedcustomerservicerepresentativeswhowillserviceas theirmainpointofcontact. Kenexacustomerservicerepresentativesdonottravelandstrivetomaintaincompleteavailability. Eachclienthasdedicatedservicerepresentativeswhoareavailabletoaddressanytechnicalor functionalissues.Thecustomerservicerepservesasthefirststepintheescalationprocess. Eachclientisassignedacompleteserviceteamconsistingofproducttrainers,developers,testers andimplementationconsultants.Thisteamhandlesallcurrentandfutureeducationalsupport servicesaswellastechnicalsupport. Kenexaprovides24/7monitoringoftheKenexaRecruitersystem. Kenexasdevelopmentandsystemadministrationteamisimmediatelynotifiedofunscheduleddown timesothattheycaninitiatethedisasterrecoveryprocess.
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PeopleclickInc. PeopleclickRecruitment ManagementSystem(RMS)

CompanyFacts Foundedin1997 HeadquarteredinRaleigh,NC Approximately310employees MajorClients TMobile Cingular MontgomeryCounty AMISemiconductor
TwoHanoverSquare SeventhFloor Raleigh,NC27601 Phone:(916)6452800 www.peopleclick.com
ClientBase 47%ofclientshavelessthan5,000employees 28%ofclientshavebetween5,000and20,000employees 25%ofclientshaveover20,000employees Approximately210activeclientsonrecruitingsolutions Peopleclickservesmorethan2,500customersin97countries,including54oftheFortune100. Clientindustriesinclude:manufacturing,retail,financialservices,technology,government,and healthcare/pharmaceutical. FinancialOverview Peopleclickisprivatelyheld. Peopleclickhasreceivedthreeroundsoffunding.Nonewoutsidefundinghasbeenreceivedsince 2001.Peopleclickhasbeenprofitableandcashflowpositivefornineconsecutivequarters. FinancialdataisavailabletoprospectiveclientsunderamutualNDA. 2004revenue:$43.9M. Solutions Peopleclickstargetmarketincludesmediumtolargecorporations.Peopleclickssolutioncomponents include: o PeopleclickRecruitmentManagementSystem(RMS) o PeopleclickVendorManagementSystem(VMS) o PeopleclickAffirmativeActionSolutions(AASolutions) o PeopleclickResearchInstitute(PRI) CoreSolutionOverview PeopleclickRecruitmentManagementSystem(RMS)isinits fourthgeneration.PeopleclickRMSisa webbased,enterprisewiderecruitmentmanagementsystemforsalariedandhourlyhiring.Peopleclick differentiatesitselfbyintegratingdiversityandcompliancewiththeirTotalWorkforceAcquisition(TWA) strategy.Clientsareabletoworkwithonevendortoaccomplishallworkforceacquisitiongoals. Peopleclickhas20+clientsthatareheadquarteredoutsidetheUS,withusersin97countries.Multibyte capabilitiessupportalllefttorightreadinglanguages,andRMSistheonlysystemthatprovides compliancewithdataprotectionlawsthroughanonymization.
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PeopleclickhaspartneredwithFASTandtheirconceptualsearchcapabilitiessupporttheabilityto searchfielded(structured)dataandunstructured(freetext,notes)datainasinglesearch.Attachments, questionnairesandtheirresponsesarealsosearchable. RMSenablesflaggingofAffirmativeActionplacementgoalsonappropriaterequisitionssothatsourcing canbemoreeffective. RMScomplieswithSarbanesOxleyapprovalrequirements. ThesolutionisofferedinaSoftwareasaService(SaaS)modelandinaclienthostedmodel.Currently, allclientsutilizetheSaaSmodel.TheSaaSarchitectureallowsclientstoconfiguretheapplicationto supporttheirbusinessprocesses,whilesharingcommonelementsandreceivingregularupgrades. Peopleclickalsooffersreadytogo,preconfiguredversionsofRMSforrapidimplementation. Pricing modelsarebasedonanalgorithmthatincludesnumberofemployees,numberofrecruitersandnumber ofhires. ExternalJobBoardDistribution ThePeopleclickRMSpostingcapabilitiessupportdirectpostingto17jobboardsinnearrealtime. ClientrecruiterscansourcetocandidatesdirectlythroughAmericasJobBank(AJB),CanadaIT, Canjobs.com,CareerBuilderNetwork,ComputerJobs,Dice,HireDiversity.com,HotJobs,HotJobs Canada,IMDiversity(IMinorities),LatPro,NetTemps,Monster,MonsterAsia,MonsterCanada, MonsterEuropeandSearchEase. Ifmorejobboardsareneeded,Peopleclickalsooffersaccesstojobpostingaggregatorsthroughtwo partners,eQuestandJobVIPeR. o eQuestpoststoover800jobboardsgloballyandisfullyintegratedwithPeopleclickRMS. o JobVIPeRallowsuserstopostjobstomultiplecareersitedestinations,createcustomizedmedia plans,trackandmanagesitememberships. o Usernames,passwordsandpostingbudgetsaremanagedbytheclient,outsideoftheRMS solution.eQuestandJobVIPeRcanalsomanagetheseitemsforclients. Peopleclickworkswiththejobboardstoensurethatinterfacesarekeptuptodate.Thecompanies jointlyplanaroundupdatesandreleasestominimizetheimpacttomutualclients. PeopleclickRMSoffersacentrallocationwhereuserswithappropriatepermissionscanmanage postings(create,changeorremove)tothesesitesfromtheirdesktopusingonesimpleprocess. Thesystemwillscheduleandautomaticallyperformeitherthepostingorremovalofthejob. Forpremiumjobboardpostings,anautomaticrenewalcanbeactivatedsothatrecruitersdonothave torememberwhenapostingexpires. Searching PeopleclickpartneredwithFAST,leadersintheenterprisesearchmarketplace.FASTsearchesboth structuredandunstructureddata. ThePeopleclickFASTsearchtechnologysupportsbothconceptualsearchingandartificial intelligencesearching. JobBoardSearches Peopleclickpartnerswithmultiplejobboards. Clientscansearchtheirpreferredjobboardforcandidatesandthecandidatecaneasilybeentered intoPeopleclickRMSviacutandpaste. WebMining PeopleclickhaspartneredwithAIRStoprovidewebminingcapabilitiesandareworkingwithAIRSto integratewebminingwiththeRMSsolution.
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DemandandSupplyPlanning PeopleclickRMSassistswithdemandplanningthroughclientconfigurabletrackingandreporting.It allowsuserstospecifywhatskillsandcompetenciesareneededforpositions(eitherthrough standardorcustomfields),whichcanbetrackedandreportedonfromanylevel(e.g., jobtitle, location,skill)withPeopleclickRMSadhocreporting. Competency modelsaresuppliedbytheclient. Supplyanddemand,aswellasprogresstowardtheplan,isreportedonusingRMSsadhoc reportingcapabilities. ComprehensiveSourcing PeopleclickRMSutilizesaproprietaryparsingengine.Theparsingengineusesartificialintelligence technologytocollectandbuildbothhardandsoftcandidateinformation. CandidatescansubmittheirresumeonlinethroughthecandidateportalinMSWordformat. PeopleclickRMSpartnerswiththirdpartyvendorsforscanninghardcopyresumesandemail submissions. Detailedsourcedataistrackedbycombiningauniqueidforeveryjobpostingandsubsequent applicationwithtwofieldstypicallyaddedwithintheclientscandidateportal.Theseactassource valuesforgaugingthesuccessofaparticularadvertisementorcampaign. PeopleclickprecisionmatchinghelpsHRprofessionalsquicklyfindtherightcandidatefortheright position.Jobseekerscreateaprofilethatincludeswhattheywantintheirnextposition,their educationalbackground,managementexperience,travelpreferencesandskills.Thejobprofileis populatedwithcorrespondingattributesandskillsthatareimportanttotheposition.Thesolutionthen matchesboththecandidatetothejobandthejobtothecandidatewithbilateralmatching. DuplicateDetectionandManagement Duplicatecandidatesaredetectedusingaproprietaryalgorithmtocheckforname,address,phone, andemailaddress. Duplicatescanbemergedwhilemaintainingintegrityofthedata. Ifthesystemdetectsaduplicate,thecandidatesbaseprofileisupdatedandanewpositionspecific profileiscreatedforthenewsubmission. Anypositionspecificprofilesthatarealreadyinthesystemarealwayspreservedandremain associatedwiththoserequisitionstowhichtheywereassigned. AssessmentandScreening Prescreening TheRMSsolutionallowstheusertocreateassessments,screeningquestionsandquestionnairesfor candidates. Questionnairescanbeaddedtojobpostingsandroutingrulescanbeenabledtosendqualified candidatesubmissionstopredefinedfolders. Acandidatecanapplytomorethanonejobcontainingseveralquestionnairesandtheresponsesfor eachquestionnairewillbeproperlyassociatedwiththecorrespondingjob. Thequestionnaireprovidestherecruitingstaffwiththeabilitytocollectadditionalinformationfrom candidatesaftertheyhavesubmittedajobapplication. TheRMSsolutionallowstheabilitytodefineanautomaticrequestforadditionalinformationwhen candidatesaremovedintoapredeterminedfolderinaworkflow. Questioncontentisflexibletomatchclientsscreeningneeds. PeopleclickRMSsupportsbidirectionalfeedswithemploymentserviceproviders,suchasSHLand DDI,forassessment. LinksbetweenclientpreferredvendorsandPeopleclickRMSthroughemailnotificationsandXML dataexchangeissupportedandpopulatesinformationinthecandidatesprofile.Theinformation allowshiringmanagersandrecruiterstorequestserviceswhilereviewingcandidates.
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Userscaninitiatebackgroundverifications,assessmentsanddrugtestsfromproviderssuchas HireRightandVerifications,Inc.fromwithinRMS. Toevaluateandincreasevisibilityintohiringpractices,Peopleclickworkswithclientstoprovide methodologies,technologyandEEO/AAexpertiseviathePeopleclickResearchInstitute(PRI). PRIisrecognizedbytheSupremeCourtas"ExpertWitnesses"inthefieldofEEOandAAP complianceandmightbeableto mitigaterisksthatpotentiallyamounttomillionsofdollarsifa companyunknowinglyviolatescomplianceordiscriminationregulations. AnEEOHiringPracticeEvaluationisofferedwhichlooksatclienthiringpracticesintermsof compliancewithantidiscriminationregulations. PRIevaluatesanychangesclientsproposeorimplementinthePeopleclickRMSsystemthatcould affectcompliancewithfederalantidiscriminationregulations. Dependingontheavailabilityofdata,PRIconductsstatisticalanalysesofaclientshiringdecisionsto examinetheimpactofthehiringprocessasawholeortoexaminetheimpactofspecificstepsinthe processonmembersofprotectedclasses. Statisticalanalysisandevaluationgivestheclientacomprehensiveviewoflegalvulnerabilitiesas relatedtotheirhiringpractices. PRIreviewsgeneralsoftwareproductreleasestoensurePeopleclickisofferingcompliant alternativesforrecruitmentmanagementandaffirmativeactionclients. PeopleclickRMSoffersapreconfiguredlistofdispositionreasonsthatwasscrutinizedby PeopleclicksEEOexpertstoensurecompliance. Thesystemhasbeendesignedtoallowanorganizationtotriggerselfidentificationatanystageof theirhiringworkflowbasedontheirdefinitionofanapplicant. PRIisroutinelyemployedonaconsultativebasistoexamineeachstepinanorganization'shiring processestoproactivelyidentifyproblemsandensurecompliantuseoftheirrecruitment managementsolution.
OtherAssessments StrategicpartnershipswithSHLandDDIforassessmentsexist. PeopleclickcansupportalinktoclientpreferredvendorsthroughemailnotificationsandXMLdata exchange. Clientscandeterminewhatinformationisstoredforassessments. TheintegrationstrategyisbasedonHRXMLstandards. BackgroundChecksandDrugScreening PeopleclickhasstrategicpartnershipswithHireRightandVerifications,Inc.forbackgroundchecking anddrugtesting. LinkstoclientpreferredvendorsthroughemailnotificationsandXMLdataexchangearesupported. Userscaninitiatebackgroundverifications,assessmentsanddrugtestsfromwithinRMS.The assessmentproviderlinks(viaXMLtransfer)andpopulatesinformationinthecandidatesprofile. Thisallowshiringmanagersandrecruiterstorequestserviceswhenreviewingacandidate. Clientsdeterminewhatinformationisstored. TheintegrationstrategyisbasedonHRXMLstandards. WorkforceDiversity AffirmativeActionplacementgoalscanbecommunicatedtorecruitersandhiringmanagersvia AffirmativeActionalerts. RMShasthecapabilitytointegratetheplacementgoalsspecifiedinanAffirmativeActionplan(AAP). Aclientsrecruitingandhiringmanagersgetimmediatefeedbackonwhichrequisitionscontribute directlytothecompanysdiversityhiringinitiatives.
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AffirmativeActionalertsappearuponrequisitioncreation,intherecruitingworkflowandonthe RequisitionsandJobPostingtabsintheportal.RMSuserscanusethisinformationtomake decisionsabouttheirsourcingstrategyfortheposition. TheapplicantsEEOdatacanbecapturedonlineduringtheinitialapplicationprocessoratanypoint inthehiringprocessusingquestionnaires,anadditionalinformationrequestoranemailprompttolog intothecandidateportalwithlinkstoanareatorespond. Candidatedemographicdataisstoredinaspecialsectionofthecandidateprofilerecord.Theability toviewandeditcandidatedemographicdataisdefinedbyrole,allowingtheclienttocontrolaccess toconfidentialinformation. TwelvereporttemplateshavebeencreatedtoaddressEEOandAffirmativeAction(US)report requirements.Thesetemplatescanbeusedasthestartingpointforcreatingreportsofinterestto eachindividualorganization. EEOandAffirmativeActionreportsareaccessedviaaspecificuserIDandpassword. Race,ethnicityandgenderdatacanbecapturedonthecandidateportalorthroughemailtriggersat anypointbasedoneachclientsdefinitionofanapplicant. ThesolutioncanbeemployedtoensureabesteffortwastakentogatherEEOinformation.The candidateportalcanbeconfiguredtorequirearesponseincludingwhethertheydeclinetorespond.If thecandidatechoosesnottodisclosethisinformation,theinformationmaybemanuallyinputonthe EEOtabofthecandidaterecord.
KeyReportingMetrics RMSusesadvancedanalyticsandreportingtomeasuretheeffectivenessofrecruitingandhiring processes.Thisinsightintokeyperformanceindicatorsisanimportantsteptowardoptimizing performanceandmaximizingproductivity. Thesystemhastheabilitytocreatedashboardstodisplaydesignatedkeyperformanceindicators. Placingcriticalreportsandgraphsonausersdashboardenablesmanagersandexecutivestomake keydecisions. Peopleclickhaslogicallyjoinedallthetablesandhasincludedmanypreformulatedcalculations (e.g.,timetofill,positionsremainingopen)tohelpgenerateaccurateandusablerecruitingmetrics. PeopleclickRMSreportingisabletosupportthefollowing: o CreaterecruiterreportcardsthathelpdeterminewhetherrecruitersarefollowingEEOrelated hiringpractices o Checkforbottlenecksintheprocessbycreatingcycletimereports o Manageheadcountbetweenbudgetedandremainingpositionopenings o DeterminesourceROI HRISIntegration XMLdataexchange(viatemplatesandsecureFTP)isutilizedforintegrationtheprocessisthe sameforallHRISsystems. ThefollowingHRIShavebeenintegratedwithRMS:SAP,PeopleSoft,Oracle,Lawsonandvarious proprietaryclientsystems. RMSoffersstandardtemplatesforXMLintegration.Typically,themostrequesteddatatobe exchangedincludesnewhireexports,organizationalhierarchyimportsandjobcodeimports. Dataexchangesetupoccursduringinitialimplementation. TheintegrationstrategyisbasedonHRXMLstandards. Peopleclickwillprovidedetailedintegrationspecificationstoprospectiveclientsuponrequest. Internationalization RMShasbeenusedinternationallysince1997theRMSclientbaseisglobal. RMSfacilitatesrecruitmentformorethan43,000usersinEMEA(17clients),23,000inAsiaPacific (12clients),270,000inNorthAmericaand4,000inLatinAmerica(13clients).
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ThelargestimplementationsofRMSincludeatelecommunicationscompanyin97countriesanda consumerelectronicscompanyin60countries.BothcustomershaveusedRMSsince2002. Over20clientsareheadquarteredoutsidetheUS. TheRMSsolutionishostedinaworldclass,IBMdatacenter. FeatureswithinRMSsupportdataprivacyinnonUScountries.RMSprovidesanonymizationfordata protectionlawcompliancewhichcanbeautomatedbaseduponaninactivitytimeframesetbythe clientorganization. Anonymizationfollowsduplicatecandidatecheckingrulestoensureoneanonymizedcandidatedoes notoverrideanotheranonymizedcandidatesdata. Clientswillreceiveaprerunreportofthecandidatestobeanonymizedwhichcanbeusedtonotify candidatesincasetheywouldliketoremainunderconsiderationforfuturepositions. Anonymizedcandidateswillnolongerappearinsearchresults,includingQuickFindCandidate, SearchandAutorecruiter. GlobalorganizationscanbeassuredthattheanonymizingfunctionalitywillnotconflictwithUS regulationstopreservedatainaccordancewithEEOCguidelines. ClientcandidateportalscanincludeanydisclosurestatementsdescribingEUdataprotection compliance. Eachcountryhasitsownlegalrequirementsandthesearecommunicatedtotheprojectteamduring thediscoverystageofimplementationforeveryclient.Thesystemisthenconfiguredtomeetthese individualcountryrequirements. TheuserinterfaceisavailableinEnglish,FrenchandGerman,andsupportsalllefttorightreading languages.Resumeparsingissupportedinalllefttorightreadinglanguages. Clientsareabletocreateandpostrequisitionsinaparticularlanguagetoajobboardspecializingin positionsinthatparticularlanguage.Candidatesinterestedinthisjobopeningwillberoutedtothe candidateportalandcanapplyinthatlanguage.Recruitersandmanagerscanmanagevarioushiring activitiesinthatlanguage,includingsearchingforcandidates,emailingdocumentation,sending questionnairesandrequestsforcandidateresponseandgeneratingmetrics.
ArchitectureandPerformance WebBrowsersSupported IE6SP1isrequired. ThecandidateportalalsosupportsNetscape6.2andNetscape7.1. RolesandPermissions Deploymentofunlimitedorganizationallevelsissupported(includingdecentralizedandmultinational rollouts). Roles(securitycategories)areconfiguredandmanagedbyclientsthroughthesystemswebbased systemadministratorportal. Variouscombinationsofview/add/edit/deletepermissionsdefinearole. ASPEnvironment PeopleclickdeliverstheapplicationfromanIBMDataCenter(IDC)inAtlanta,GA. Webserversareconfiguredinfarmsformaximumreliabilityandscalability. Prospectiveclientsareprovidedwithdisasterrecoveryplansandsecuritymeasures. Thirdpartysecurityvulnerabilityassessmentsareconductedsemiannually. Strictsecuritymeasuresareinplacetoprotecttheintegrityandavailabilityofclientdata. Logintotheapplicationutilizesathreetiersecuritymodelrequiringtheusertoprovideacompany key(unique),aswellasauniqueuserIDandpassword. Employeeswithappropriateauthorizationareallowedtoaccesstheproductionnetwork. Infrastructuredesignprovidesredundancythroughoutthenetwork. Peopleclickhashad99.88%uptimesinceApril2004,includingmaintenancewindows.
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Peopleclickhasaformalmethodologyforcoordinating,planningandexecutingproductchanges. Fourproductreleaselevelsaredistinguishedbyscopeandimpacttoclients:MajorReleases,every 612monthsMinorReleases,every36monthsMaintenanceReleases,accordingtoSLAandHot Fixes,asrequiredbySLAforSeverity1issues. Allclientsreceivemaintenancereleasesatthesametime.Thesemaintenancereleasesandhotfixes passasixphasequalityassurancecyclebeforerelease. Clientshaveanopportunitytoreviewupcomingchangesinastagingenvironment.
ClientCustomization PeopleclickRMSisdeliveredusingaSoftwareasaService(SaaS)modelenabledbymultitenant architecture.Multipleclientsaresupportedononeversionofthesoftware. RMSisatabledrivensystemtoallowforspeedyconfigurationversuscustomization.Most organizationsrequiredifferentinformationtobecapturedthedatabaseisextensible.Flexibility enablesRMScustomerstoaddtoandchangedatatracked(bothrequisitionandcandidate),the rulesofdata(labels,triggers,prefixes,formats),screenlayouts,processflowsandmuchmore,both duringimplementationandasneedsevolve. Thesystemadministratorportaloffersclientscontroloverthedaytodaymaintenanceofthe application,whichcansignificantlyreduceoveralldelaysandcostsinmakingupdatestothe database.Daytodaymaintenanceincludes managinguseraccountsandsecuritygroups,job postingnetworks,questionnaires,domainlists,skillslibraries,applicationtriggersandmore. Changescanalsobesubmittedthroughtheformalchangerequestprocess. SystemScalability OneofPeopleclickslargestclients,aFortune100telecommunicationscompany,hasapproximately 672facilitiesin120states/provinces,withusersin97countries. PeopleclickhostsmanyhighvolumecareersitesforlargeFortune500customerscareersitetraffic exceeds100millionhitspermonth,andover5millionhitsperdayonpeakdays. Partofthecapacityplanningprocessinvolvesworkingwithcustomerstoestimatevolumes. SystemReplacementandDataMigration Peopleclickhasexperiencemigratinghighvolumesofdatatothedatabaseandpartnerswithclients tofacilitatethemigration. Conversionisscopedandincludedintheimplementationtimeline.Thelengthoftheconversion processvariesbasedontheamountandqualityofdatatoimport.Themigratedcandidateand requisitiondataisavailabletotheclientatgolive. ThemethodologyisbasedonHRXMLdataexchangestandards. APeopleclickprojectmanageroverseestheconversionprocess. ServiceDifferentiatorsandSupport Peopleclickencouragesclientstogethandsonuseoftheproductasearlyinthesalesprocessas possible,andthroughouttherequirementsgatheringprocess.Clientshaveconstantinputfrom PeopleclickexpertsasRMSisconfigured. Clientsareprovidedwithaclearunderstandingofwhatthesystemcandoforthem. Useracceptanceoccursbefore,notduring,endusertraining. Thecompanyworkstowardgettingitrightthefirsttime withtheaimoflimiting(ifnoteliminating) postimplementationchanges. Peopleclickoffersastagingenvironmenttoclientsforuseracceptancetestingandtraining,priorto thereleaseofupgradestoproduction.
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ImplementationSupport Peopleclickassignsaprojectmanagerwhenthecontractisawarded. Theprojectmanagerisresponsiblefortheoverallsystemimplementationofthesolutionandleads theprojectfromrequirementsdefinitionthroughrollouttothecustomersuserbase. Theprojectmanagerworksdirectlywiththeclientsliaisontoensureallplans,resources,tasks, budgets,datesandgeneralexpectationsareproperlymanaged,executedandreported. Theprojectmanagerhasdirectaccesstoothermembersoftheimplementationteamandisableto engagetheappropriateresource(s)basedonclientneeds. BestPractices PeopleclickhelpsclientsleveragetheirinvestmentinRMS. AnannualassessmentensuresrecruitersareleveragingRMStoitsgreatestpotential. Ongoingproductupgradewebseminarsandinformativenewsletterskeepclientrecruiterscurrent withthelatestfeaturesandbestpractices. HelpDeskSupport Ongoingpostimplementationsupportis locatedinRaleigh,NC. DaytodayapplicationlevelendusersupporthoursareMondaythroughFriday,3a.m.to8p.m. (EST). Emergencysupportisavailable24/7viaacellularpager. PeopleclickencouragesaLevel2supportmodel,wheredesignatedinternalsubjectmatterexperts (technicalandprocess)actasthefrontlineofsupportforclientendusers. AnotherlevelofsupportisavailablethroughClientServicesManagementforafee. AllsupportincidentsaretrackedusingthelatestinCustomerRelationshipManagement(CRM) technologytoensureallrequestsaredocumentedandmonitoredtoresolution. ThePeopleclickcustomerhubprovides24/7accesstotheCRMsystemviatheInternet.
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PerelessSystems PerelessSystemsi7 (Enterprise)

CompanyFacts Foundedin2000 HeadquarteredinShrewsbury,NJ Lessthan100employees
621ShrewsburyAvenue Shrewsbury,NJ07702 Phone:(866)2225169 www.pereless.com
MajorClients EntertainmentPublicationspublishing,1,000employees PrecorUSA manufactureroffitnessequipment,1,000employees AmericoldLogisticswarehousingdistribution,9,000employees Kennametalmetalmanufacturing,15,000employees ConstellaGroupconsulting/staffing,1,000employees Blackbaudsoftwaremanufacturer,850employees ClientBase 30%ofclientshavelessthan5,000employees 60%ofclientshavebetween5,000and20,000employees 10%ofclientshaveover20,000employees Approximately82activeclients PerelessSystemsclientbaserepresentsallindustries. FinancialOverview PerelessSystemsisaprivatelyheld,employeeownedcompany. Financialdataisnotavailable. Solutions PerelessSystemsi7(Enterprise)targets mediumtolargecorporations. ATSOnDemandtargets smallcorporations,includingrecruitingandstaffingfirms. CoreSolutionOverview PerelessSystemssupportstheentirelifecycleofrecruiting,hiringandpostemploymentserviceactivities throughasuiteofcomprehensivewebbasedapplications.PerelessSystemsaimstohelpitscustomers partnermoreeffectivelybyprovidingstrongerandbroaderfunctionality,fasterresultsandasmarter softwaresolutiontohelporganizationsaccomplishtheirpartneringgoalsandincreaseprofitabilityfaster thanotherenterprisesoftwaresystems.Since2000,Perelesshashelpedcompaniesaccomplishtheir recruitinggoalsandincreaseprofitability. PerelessSystemsprovidesaffordableATS/RecruitmentManagementSolutionstocompaniesthatwant allofthekeyfunctionalityofanenterpriseapplicationatacostpointthatmakessensetotheirbusiness size.Thesolutionisscalableandcurrentlysupportsorganizationsfromaslittleasthreeemployeesto clientswithrosterof20,000+employees. ThesolutionisinitsfourthgenerationandishostedbyPereless.Postemploymentmodulestohelptrack thesuccessofrecruitingefforts(i.e.,costofturnover,COT).Performanceandretentionreportshave beendevelopedtogiveclient managementteamsanoverarchingviewoftheircompanysrecruitment
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efforts. PerelessSystemsprovidesadynamicarchitecturethatiseasilycustomizedandenablesall definedrecruitmenttypes(i.e.,permanent,hourlyandcontractual).Pricingisbasedonaperuserfee. ExternalJobBoardDistribution Perelessi7hasbeendirectlyintegratedwithallmajorjobboards,includingAmericasJobBank. Perelesswillmaptoindustryspecificboardsandfreejobboardsuponclientrequest. Filesaresenttoeveryboardtwiceaday.Mostjobboardsindexinrealtime. NorthAmericanjobboardsintegrationsinclude:CareerBuilder,Monster,HotJobs,ComputerJobs, Dice,NetTemps,AbsoluteHealth,HireHealth,BioView,FlipDog,AmericasJobBank(AJB), CareerMetasearchandtheWashingtonPost. Internationalintegrationsinclude:Workopolis,MonsterInternational,HotJobsInternationaland Reed. Usernamesandpasswordsarecentrallystoredandaremanagedbythesystemadministrator. Tobetter managesecondaryjobboardpostings,PerelessSystemsownstheinterfaces. TM PerelessmanagesallaspectsofjobdistributiontotheboardsthroughtheirseamlessSinglePost module.Directinterfacesareestablishedandmaintained. Postingrulescanbeestablishedby source(e.g.,intranet,corporatecareerandthirdpartyboards). Searching Perelessi7hasaproprietarysearchmodule. Boolean,keyword,fielded,andstagedrivensearchesaresupported. Userscanweightsearchcriteria. Searchescanbesavedandscheduledasagents. JobBoardSearches Jobboardusernamesandpasswordsaremanagedbythesystemadministrator. Candidatescanbeautomaticallyloadedintoi7andparsed. Allresultsaresegregatedbysource(e.g.,internal,online,employmentagency). Searchresultscanbeexcludedoraddedbyusingadvancedsearchcapabilities. WebMining NotApplicable. DemandandSupplyPlanning ThePerelessiPlanningmodulehelpsmanagedemand. Demandisidentifiedwithintherealtimebudgetandforecastingmodulewhichallowsfordirect insightsintotomorrowsemploymenttrendsbasedonpastperformance. Informationistrackedandanalyzedatthedepartmentandthejoblevel. Adhocreportingprovidesmultidimensionalviewsofinformation. ComprehensiveSourcing ResumeparsingissupportedbyPerelessi7sproprietaryparsingengine. AcceptableformatsincludeMS Word,text,richtext,PDF,TIFF,JPEGandHTML. Resumescanbesubmittedtothesystemfromthecareersite,localdrive,shareddrive,internal recruitingmodule,faxoremail. Perelessi7ensuresaccuracyandconsistencybyusingHRXMLstandards.
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DupeDetectionandManagement Duplicatecandidatesarecrossreferencedinthedatabasebykeyfields.Ifaduplicaterecordis detected,theapplicantortherecruiterisalertedandcanopttoconsolidateinformation. Nomultipleresumesareallowedforasinglecandidate,butaddingandupdatinginformationtoone consolidatedformisallowed. Candidatescanapplytomultiplejobsandonerecordisassociatedwithallpositionsappliedfor. AssessmentandScreening Prescreening PerelesssiSkillsmoduleisarobustprescreeningandassessmentengine. Themoduleallowsforcompaniestobuildindepthcustomizedformswithmultiplequestiontypes (e.g.,dropdowns,multiplechoice,fillintheblank). iSkillshasthecapabilityofaddingthresholdvaluessothatcandidatescanbeefficientlyscreened. Knockoutquestionsareavailablewithdelayedautomatedemailresponse. Candidatesarescoredandassessedandthendirectlypushedintotheappropriateworkflow. Realtimereportingisavailable. OtherAssessments PerelessiSkillsallowsforcustomizedprofileforms. BackgroundChecksandDrugScreening Backgroundcheckinganddrugscreeningisavailableviaanopen,HRXMLarchitecture. Perelesscustomizestheinterfacebasedonclientpreferences. WorkforceDiversity Perelessi7hasbuiltAffirmativeAction/EEOCcomponentsthroughoutthecandidateworkflow.\ ClientshavetheabilitytoenabletheAffirmativeActionmoduleandtousetheEEOCengineinside thePerelessSystem. Datacanbecollectedfromcandidatesthathaventapplieddirectly. Perelesssupportsalldiversityprogramsbasedonclientrequests. ReportscanbecompiledanddrivenintoMSExcelondemand. KeyReportingMetrics Thesystemtrackscandidatesthroughvariousworkflowsandprovidesreports. Additionalreportsinclude:hired,referral,AffirmativeAction,historylog,recruiter,jobreports(i.e., timetofill)andresourceROI HRISIntegration PerelessisintegratedwithPeoplesoft,OracleandSAP. HRXMLstandardsareimplementedforHRISintegrationswithi7. ByutilizingbestpracticesincludinglabtestsPerelessprovidescompleteintegrationswiththirdparty products. Perelessprovidesdetailedintegrationspecificationsandmilestonestoclients. Internationalization Theproductisinproductioninthefollowingcountries:India,Germany,UK,Canada,Franceand Russia. TheuserinterfaceisavailableinEnglish,GermanandFrench. Resumeprocessingissupportedinmultiplelanguages. Tosupportglobalrecruitment,thesystemsupportsthefollowingcurrencies:euro,USdollarand Canadiandollar.
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ArchitectureandPerformance WebBrowsersSupported InternetExplorerallversions Netscape7.0orbetter Firefoxedition1orbetter Safari RolesandPermissions Therearefiveuserrolessupported:administrator,recruiter,regularuser,hiringmanagerandemail recipient. ASPEnvironment PerelesshostsallapplicationsatGlobixInc.withdatacentersinNewYork,CaliforniaandtheUK. RedundantserversarehostedatPerelessNewYorkandCaliforniahubs. Auditsareperformedquarterlytoverifyphysicalandapplicationintegrity. Perelessutilizesstateoftheartfirewallsandauthenticationprotection. ThePerelessSLAguarantees99%uptime.Perelessrecorded100%uptimein2004. ThePerelessSLAguaranteesloadresponsetimesnottoexceed150msatanygiventime.Standard loadtimesaveragelessthan50ms. Monthlyupdatesandreleasesarescheduled. Allclientsrunonthesameversionofsoftware. Configurationandcustomizationareupgradedwitheachnewrelease. ClientCustomization Everyclientimplementationsincludessomelevelofcustomization. SystemScalability Thelargestclienthasover600installationsacrosstheUSandabroad. Bandwidthisorderedondemand.Anynumberofhitscanbesupported. SystemReplacementandDataMigration Perelesshasanexperienceddatamigrationteam. HRXMLstandardsareused. Typicalconversiontimeis14businessdays. ServiceDifferentiatorsandSupport Perelessthrivesonuseradoption. Perelessbelievescompaniesneedaneasytouseapplicationthatmakesbusinesssense Perelessoffersonlinequestionandanswerforums,whichtheybelieveisthebestavenueofsupport. Perelessprovidessalesandsupportpersonnelwithbestofbreedtoolstoenablethemtobetter supportcustomerrequests. ImplementationSupport Dependingonthescopeofimplementation,clientsmaybeupandrunningoni7inoneday. Custom websitescantakeuptofivebusinessdays. Perelessutilizesselfrunclientteamsforimplementation.
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BestPractices Perelessprovidesongoingtrainingandsupportatnocosttotheclient. Clientsaccessinformationviathewebsite,webinarsandonlinetraining. Thereisnochargefortrainingoronlineseminars. HelpDeskSupport Emailandphonesupportisavailable24/7. HelpisprovidedinEnglish.
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Recruiternet,Inc. Projectix
CompanyFacts Foundedin1999 HeadquarteredinPortland,ME Fewerthan100employees
129MiddleStreet Portland,ME04101 Phone:(888)9351411 www.projectix.com
MajorClients CVSPharmaciesretail,105,000employees TJXCompaniesretail,120,000employees TycoHealthcarelifesciences,40,000employees FoodLionretail,73,000employees AdelphiaCommunicationstelecommunications,15,000employees ClientBase Projectixisprimarilytargetedformediumtolargeorganizationswith5,000employeesandgreater 20%ofclientshavelessthan5,000employees 60%ofclientshavebetween5,000and20,000employees 20%ofclienthaveover20,000employees Approximately120activeclients Clientindustriesinclude:healthcare,retail,banking/financial,technology,manufacturingandhospitality. Financialoverview Recruiternetisprivatelyheld. Revenuefiguresareconfidential.Recruiternetisbothprofitableandcashflowpositive.Revenue growthhasbeensteady,yearoveryearsincefounding. Prospectiveclientsaregivenaccesstofinancialinformationthatconfirmsthegrowthrate,profitability andlongtermstabilityofthecompany. Solutions ProjectixHiringManagementSystem CoreSolutionOverview Projectixprovidesandeasytouseandflexiblewebbasedsolutiontohelpcompaniesmanagea continuoushiringworkflow,fromjobrequisitiontothefirstdayofwork.Projectixoffersintegrated applicanttrackingandtalentmanagement,includinghighlevelsofflexibilitythroughadvanced configurationcapabilitiesandacollaborativeservicesapproach. Byleveraging.NETtechnology,Projectixistailoredtoacompanysparticularrecruitingprocess,including HRISintegration,flexibleuserinterfaces,advancedworkflowsupportandintegratedcomplementary serviceofferings.ThisapproachallowsProjectixtoserveasthehubforallpointsofthehiringprocess, eliminatestheneedforpointsolutionsandcreatesastreamlinedworkflowacrosstheentireorganization. Projectixmanagesallofthecorestepsinthetypicalcorporatehiringprocess,includingjobrequisition creationandmanagement,jobpublishinganddistribution,candidatesourcing,agencyandvendor management,flexiblecandidateapplicationprocesses,screening,selection,qualityofhiremeasurement, candidaterelationshipmanagement,interviewcollaboration,offercreationandmanagement,hiringand onboardingandinternaltalentmanagement.Importantly,Projectixsupportssalaried,hourlyand
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contingentstaffingmanagement.Varioushiringprocessesandusertypesaresupportedbyasingle platform,withaggregatedprocessmanagementandreportinganalytics.Projectixalsooffersfullglobal capabilities,offering13standardlanguagetranslationsandcompletelocalizationofthedataschema. Projectixisofferedinahostedenvironmentorasalicensedsolution.Approximately85%ofclientsare usingtheRecruiternethostedmodel.Pricingisbasedonaperusermodel. ExternalJobBoardDistribution Ittakesbetween30and60secondstopostjobstothirdpartyjobboards. ProjectixhasintegratedwithCareerBuilder,Monster,HotJobsandAmericasJobBank. ForadditionaljobdistributionProjectixintegrateswithTMPJobVIPeR. AllinterfacesaremanagedaspartofthecoreProjectixproduct. Formallinesofcommunicationwithcrosspostingjobboardsensureinterfacesanddatatransfer protocolsarekeptuptodate. Projectixhousesthirdpartyjobboardusernamesandpasswords. Searching Jobrequisitions,candidates,applicationsandresumescanbesearched. Projectixincludesfullkeywordindexingandautomatchingcapabilitytoallowclientsto match candidatestojoborders. JobBoardSearches Projectixcurrentlyincludesdataentrytoolsthatenablerecruiterstoimportcandidateresumesinto thesystemquickly. Projectixsecuredapartnershipwithathirdpartyresumedatabaseprovider,andexpectstolaunch theirintegrateddatabasesearchcapabilitybytheendof2005.Thepartnershipwillalsoinclude passivecandidatemanagement.Recruiternetintendstointegratewithadditionalthirdpartyresume databasesinthefuture. WebMining NotAvailable. DemandandSupplyPlanning Supplyanddemanddynamicsaretrackedthroughstandardreports.Reportingtoolscanbeusedto trackallaspectsofthehiringplan. Projectixclientscandesigntheirdemandtrackingreports.Typically,Projectixrecommendstracking demandusingboththeorganizationsegment(e.g.,division,location,department)andthejobtitle and/orjobtype. Competencymodelscanbeaccommodated. ComprehensiveSourcing MultiplecandidatesourcesarefacilitatedbyProjectix,including:applyonline(throughacompany careerportal),thirdpartyagencygateways(includingcontingentstaffing),employeereferraland referafriendgatewaysandbothinternalandexternaljobboards.Candidatescanalsobeadded directlytothesystembyrecruitersandimportedusingresumeparsingtechnology. Resumeparsingissupportedviaaproprietaryapplication.Formatssupportedincludeemail,MS Word,WordPerfect,textandmostotherstandardindustrydocumenttypes. Resumescanbeloadedintotheparserfromthecorporatecareersite, viaemailattachmentsor manuallybysystemusers. TheProjectixteamcontinuallymonitorstheaccuracyandconsistencyoftheparsingengineand implementsenhancementsroutinely.
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DupeDetectionandManagement Thereare13differentwaysthatthesystemcanrecognizeduplicatecandidates. Duplicatecandidatesarenotallowedintothedatabase. Candidatesarestoredinthedatabaseonce,butareallowedtoapplytomultiplejobswhichcreates multipleapplicationsforthatcandidate. AssessmentandScreening Prescreening Questionsets,calledassessments,canbecreatedandgivenvaryingweightingandscoringvalues. Scoringschemescaneitherbeusedtorankapplicants,sortapplicantsortheycandriveapplicantsto specificworkflows,suchasknockingoutorautomaticallyelevatingcandidatesbasedonresponses. Assessmentscanbebothgeneralaswellasjobspecific. Assessmentscanbeusedaspartofthecandidateapplicationprocessorcanbeincorporatedlaterin thehiringprocess. Assessmentscanbeadministeredasproctoredtests. ClientscaneitherusetheProjectixselectionassessmentcreationtoolstocreateandmanagetheir ownselectionquestionsortheycantakeadvantageofProjectixsselectioncreationandassessment consultingservices.Selectioncreationandconsultingservicesofferclientstheabilitytohavetailored competency,behavioralandskillsbasedselectionprocesses. Questionsandquestionsetscanbestoredforeachclientandareavailableonlytothatclientsusers. Integrationwiththirdpartysystemsisalsoanoption,andProjectixhasdonenumerousintegrations withvariousassessmentproviders. OtherAssessments Projectixincludesintegratedbehavioral,competencyandskillsassessments. Projectixcanalsointegratewiththirdpartyassessmentplatformsinavarietyofdataformats, including,butnotlimitedto,HRXML. BackgroundChecksandDrugScreening PrescreeningishandledbyUSISandInfolink. Projectixincludesintegratedbackgroundcheckinganddrugscreening. Projectixcanalsointegratewiththirdpartyplatformsinavarietyofdataformats,including,butnot limitedto,HRXML. WorkforceDiversity Projectixcancollectdiversitydataatdifferentpointsinthehiringprocessitisuptotheclienton wheretheywouldlikeittobecollected. Projectixisabletocollectdatafromcandidatesthathavenotapplieddirectly. EEOdatacaptureisavailableandconfigurable. KeyReportingMetrics Projectixisdeliveredwithover30standardreports. Keymetrics include:timetofill,costtohire,averagedaystofill,openrequisitions,filledrequisitions, costtofill,EEOandcandidatesources. Scorecardsorperformanceindicatorsrelativetovariousmetricscanbecreatedforclients. Keymetricsandcycletimescanbetrackedbyrequisition,byorderandbydepartment.
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HRISIntegration ProjectixisintegratedwithleadingHRIS,including: Peoplesoft/Oracle,SAP,ADP,Lawson,Infinium, JDEdwardsandUltipro.ProjectixhasalsobeenintegratedwithanumberofcustomHRISaswellas withavarietyoflesserknownsystems.Implementationtimeframesvary. AlmostallclientimplementationsofProjectixincludeintegrationwiththeclientsHRIS. Recruiternetisflexibleontheformatandtransmissiontechniquesinwhichdataisexchanged. ProjectixhasstandardizedAPIbasedapproachestosystemsintegration,includingclear documentation,softwaredevelopertoolkitsandSOAPinterfaces.QAandtestingprocesseshave beendefined. Detailedintegrationspecificationcanbeprovidedprospectiveclientshowever,eachclientwillwant differentdatatobemigratedovertotheirHRISorpulledintoProjectix.Typicaldataintegration projectsincluderequisitioninformationfromtheHRsystem,contactanduserimports,newhire informationandorganizationalhierarchysynching. Internationalization MostProjectixusersareaccessingthesystemfromtheUnitedStates,CanadaortheUK.Usersare alsobasedinEuropeandAsia. Projectixisavailablewith13standardlanguagetranslations:English,French,Spanish,Dutch, German,Italian,Greek,Portuguese,Russian,SimplifiedChinese,TraditionalChinese,Koreanand Japanese. Aproprietarylanguagemanagementsystemprovidesaclienttranslation"table,whichallowsclients tomodifythetranslationprovided.Clientsareabletocustomizetheapplicationterminologyand incorporateregionalnuancesanddialectics. Resumeparsingisavailableinall13standardlanguages. TheProjectixdatabaseschemeallowsforcompletelocalizationwiththeabilitytomanagedata acrossmorethan100regionalculturepreferencesettings.Byassigningdifferentculturepreference defaultstovarioususergroupsacrossanorganization,datacanbepresentedaccordingtolocal standards(e.g.,dateandtimeformats,currency). ArchitectureandPerformance WebBrowsersSupported ThesystemrequiresHTML4.0orbetter. RolesandPermissions Thenumberofrolesisunlimited. Thesystemcomeswithfouroutoftheboxroles:Admin,Recruiter,HiringManagerandStore Manager. ASPEnvironment RecruiternetownsandmaintainsallserversinaTimeWarnercollocationfacilitylocatedinPortland, OR. Recruiternethasfullaccesstotheservers. TheTimeWarnerfacilityallowsRecruiternetto quicklydeploytheequipmentnecessarytohostandmanagetheProjectixapplication. Backupandrecoveryproceduresinclude: o SQLserverdatabasebackupsonceaweekwithtransactionlogbackupseverythreehours. o Webcode(ASP,HTML,CSSandothers)iscompressedandbackeduptoaharddiskona dedicatedserver. o ThebackupserversdataissavedandsenttoanoffsitelocationatRecruiternetsRochester office.Offsitebackupsareperformednightly. o Applicationmonitoringoccursforallproductioninstallations.Alldataisloggedforuptime reportingpurposesandsystemadministratorsarepagedimmediatelyifarequestisnot
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successfuloutsideofthenormalmaintenancewindow.Systemadministratorsarenotifiedbye mailduringthenormalmaintenancewindow. o TheISPmonitorsthenetwork(e.g.Internetconnectivity,firewallsandrouters)aroundtheclock. ISPadministratorsarenotifieduponfailureofanynetworkdevice. o Systemredundancyisachievedatalllevelsandonallserversusingmultiplepowersupplies, RAIDharddriveconfigurations,webfarmswithnetworkloadbalancing,redundantswitchesand networkinterfacecardsandredundantconnectivitytotheInternetbackbone. o Dailysystemreportsforapplicationandsystemlevelsareautomaticallyrunandsentbyemailto Recruiternettechnicalmanagementandstaff.Thereportssummarizeinformationregarding systemapplication.Reportshelptechnicalstaffbeproactiveaboutsystemresourceallocation andpotentialsystemproblems. o OffSiterestorationfrombackupdatatothelocalbackupserverisavailable.System administratorscanrestorefilestoaparticulardateandtime. o Webcode(ASP,HTML,CSS,andotherfiles)canberestoredtotheoriginalserverbyextracting thefilesandreplacing.14daysofhistoryisarchivedwhichallowsrollingbacktoaparticular date. o SQLServerdatabaseandtransactionlogrestorationareavailablewiththeabilitytorestoretoa specificatimeanddate. o Systemrestorationcanbedonewithinapproximately46hrs. o AllserversareDell,rackmountedserversandarecoveredunderDells4houronsitesupport agreement. o Systemmaintenanceoccursduringnormalmaintenancewindows.Thenormalmaintenance windowisfrom2a.m.to4a.m.EST. RecruiternethashostedProjectixforclientssinceJanuary2001. Projectixhasreporteda99.99957%uptimeforthepasttwelve monthsofservicesinceApril2005. Updatesandreleasesaredoneonamonthly/quarterlyrollout.Projectixusuallyhasonesoftware updateeachmonthandonemajorreleaseeachquarter. RecruiternetdoesnotallowthebranchingofsourcecodewithinProjectixthereisnocustomizationof Projectix. Allclientsrunthelatestbuild.ThisallowsProjectixtopushupdatesandreleasesofthe softwarequickly.
ClientCustomization Eachclienthasahighlytailoredandconfigureddatabase,basedontheirrequirementsandneeds. TheProjectixarchitectureallowsforconfigurationratherthancustomization. Dependingontheimplementation,ProjectixconfigurationcanbedonebyeitherRecruiternetorthe client. Projectixwasbuiltfromthegroundupasasingle,flexible,configurableapplicanttrackingandhiring managementplatform,engineeredonMicrosofts.NET platform. SystemScalability Projectixslargestimplementationsupportsover8,000users(includingrecruiters,HRandhiring mangers). Thewebhostingplatformisscalableandthereisnoupperlimitonhitspermonthordatabasesize. Projectixcanaccommodatenewbusinessunits,acquisitionsorchangingbusinessneedswithout separatedatabaseinstallations. SystemReplacementandDataMigration Projectixhassubstantialdatamigrationanddataconversionexperienceandcapabilityintegration withothersoftwareproductsarealmostalwayspossible. Dependingonthedatathattheclientwantstohaveconverted, migrationscantakebetweentwoand fourweeks. Typicalprojectsincludethemigrationofcandidate,requisitionandjobapplicationdata.
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Recruiternetsprofessionalservicesteamhasanimplementationmethodology,whichincludes continualprocessimprovement. Projectixsprofessionalservicesteammanagesthesystemreplacementanddatamigrationprojects.
ServiceDifferentiatorsandSupport RecruiternetunderstandsthatthelaunchofanyHRsoftwaretouchesmanypartsofanorganization andthatclientemployeeshaveotherjobresponsibilitiesbeyondcoordinatingtheimplementationofa newsystem. Recruiternetoffersimplementationservices,flexibleprojectschedulesandthededicatedresources necessarytoensureprojectsuccess. Recruiternettakesacollaborativeapproachtoprocessandworkflowconsultation. Theprofessionalservicesteamworkstounderstandeachclientsparticularneedsandprocess improvementopportunities.TheRecruiternetteamworkswiththeclienttodefineclearbusinessand functionalrequirements,andtocreateaProjectixsolutionthattrulystreamlinesthehiringprocess basedonbestpractices. ImplementationSupport Fromcontractsignedtogolivetakesapproximately30to90days. ImplementationteamsareledbydedicatedRecruiternetprojectteamsthatinterfacewithclient stakeholdersandmanagetheoverallprocess. Typically,athreepersonRecruiternetteam(projectmanager,trainerandwebdeveloper)is dedicatedtoaclientimplementation.OntheclientsizeprimarilyHRandITresourcesareneeded, andthenumberofpeopleinvolvedvariesgreatlyfromclienttoclient. BestPractices Recruiternethasavarietyofresourcesforprovidingbestpractices. HelpDeskSupport Thehelpdeskisavailablefrom8a.m.to8p.m.(EST) bytelephoneandemail. SupportisprovidedinEnglish. OtherSupportServices Recruiternetprovidesongoingaccountmanagement,trainingandprojectmanagementservicesas partofthestandardclientagreement.
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RecruitmaxSoftware,Inc. RecruitmaxCorporateEdition
7660CenturionParkway,Suite100 Jacksonville,FL,USA32256 EMEAHQ:London AsiaPacificHQ:Sydney Phone:(877)3945644 www.recruitmax.com
CompanyFacts Foundedin1996 HeadquartersinJacksonville,FL Approximately350employees MajorClients SBCCommunicationsservices,162,000employees JCPenneyretail,150,000employees FifthThirdBank financialservices,36,000employees HSBCfinancialservices,33,000employees TMobileretail,25,000employees BearingPointconsulting,17,000employees WynnResortshospitality,15,000employees AlaskaAirlinesservices,14,000employees ClientBase 30%ofclientshavelessthan5,000employees 40%ofclientshavebetween5,000and20,000employees 30%ofclientshaveover20,000employees Approximately1,000activeclientswithapproximately300enterpriselevel Clientindustriesinclude:financialservices,communications,staffing,businessservicesandconsulting, healthcareandpharmaceutical,energyandgas,publicsector/government,technology,retail, manufacturingandhospitality. Industryspecificcompetencylibrariesareavailable.TheHourlyHiringModuleisspecificallydesignedto addresstheretail,manufacturingandhospitalityindustries. Financialoverview RecruitmaxSoftware,Inc.isaprivatelyheldcompany. InNovember2003thecompanyraised$17.2millionthroughTier1investors,Questmark,Tudorand Montagu,andaportionofthefundssupportedexpansiontointernationalmarkets.Thebalance ensuresthatRecruitmaxremainsovercapitalizedandfinanciallyattractivetotopcompanies.Priorto 2003,Recruitmaxwasfundedbyclientrevenue. FinancialdataisavailabletoprospectiveclientsuponexecutionofamutualNDA. Solutions CorporateEditionLargeGlobalEnterpriseorganizations RecruitmaxSEStaffingandSearchFirms Alohaonboarding(extensionofrecruiting/hiringprocess) Impactperformancemanagement
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CoreSolutionOverview Recruitmaxoffersaflexible,robustandcompletesolution.Recruitmaxhasanattractivevisualdesignwith anintuitive,userfriendlyinterfacecommonfeaturesarejustoneclickawayandeverythingisalogical workflow. Recruitmaxoffersrobustfunctionalityandquicktimetomarketfornewenhancementsand releases/modules.Conceptsearch,byEngenium,istheartificialintelligencesearchtechnologyusedto automaticallymatchandrankresultsbyconceptualrelevance. RecruitmaxoffersanInternationalDataCentre(IDC)inLondontoserveEMEAandAPAClocations (addresseslatency/complianceconcerns),resourcesonfourcontinents,internationallanguageswith localizedworkflowconfiguration,globalpartners,theflexibilitytorapidlylocalizeandrobustinternational services/supportwithexperienceimplementingsoftwareinover54countries. Recruitmaxhasabroadofferingofintegratedworkforcemanagementsolutionsnotjustrecruitmentor talentacquisition.CorporateEditioncanbeusedwiththesuiteofproductsthatalsoincludeonboarding, performancemanagement,compensation,andvendormanagement. Theproductisofferedinahostedorlicensedmodel. 65%ofclientsarehosted.Ofthe35percentwho licensedtheproduct,approximately20percenthostthroughRecruitmax. Pricingisbasedonnumberoffulltimeemployees,butvariesaccordingtotheratioofexempttonon exemptemployees,deploymentoptions,professionalservices(integration,dataconversion,training, consulting,etc),languages,addonandpartnerservicesandoptionalmodulesandproducts(onboarding, performancemanagement,vendormanagement,etc.). ExternalJobBoardDistribution JobsareimmediatelypublishedviatheJobLauncher,whichcontainsallpredefinedpostingdata (sitesinternal,externalandInternet,timeparameters,etc.). RecruitmaxhasintegratedwithCareerBuilderfordirectposting.Otherjobboardpostingsare facilitatedthroughthirdpartyaggregators,DataFrenzyandJobVIPeR. UsernamesandpasswordsarestoredinJobLauncher. Postingfeesareautomaticallyloggedinrequisitionprofiles. Recruitmaxoffersreportswhichalloworganizationstotrackpostingfeesbysource. Jobaggregatorpartners,DataFrenzyandJobVIPeR,areavailableforadvancedtracking/allocation. Interfacesaremaintainedanduptodate. TheJobLauncherinterfaceprovidesasimpleareawhereuserscanadd,deleteandeditall informationrelatedtojobboardpostings. TheJobLauncherallowsuserstomanagethecostsrelatedtoeachsite,passwords,data parameters,etc. SecondaryjobboardpostingsareperformedthroughJobLauncher. Searching RecruitmaxisintegratedwithEngeniumconceptualsearchtechnology.Engeniumusesartificial intelligencetopowerthesearchenginewhichenablesconceptbasedsearchfunctionality,and automaticmatchingandrankingofcandidatesrelativetoajobrequisition. Theconceptualsearchtechnologyenablesprofilingmatchingcandidatestotopperforming employeeprofilesorsimilarcandidatesaswellasreversematches(matchidealjobstocandidate resumes). Searchfunctionality includes: o Fielded,fulltextandconceptbasedsearching. o Metadataassociatedwithadocumentcanbestoredinfieldsandsearchescanberunagainst oneormultiplefields. o Fulltextindexinggivestheclienttheuniqueabilitytocombineconceptual,fieldedandBoolean searchesthroughasinglesearchAPIcall.
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o Recruiterscanperformadvancedskillsmatchingdirectlyfromanyrequisitionprofilebyclickinga conceptsearchicon.Thisautomaticallyparsesinformationandsearchesallcandidatesinthe databaseformatchesonthedescriptionofthatrequisitionprofile.Resultsofferapercentage match,allowingrecruiterstoaddtopcandidatestotherecruitingprocess. o Auniqueautospotfunctionalitythatallowsrecruiterstoperformcontinuousautomatedmatching ofcandidatestoopenrequisitions.Resultsaregeneratedandcapturedintheautospotinterface, allowinguserstobatchcandidatepools. Searchcriteriacannotbeweighted. Othersearchfeaturesinclude:savesearchesforpublicorprivateuse,schedulingautomated searchestorunovernightoratspecifictimeintervals,sortingbyconfigurablecolumnheaders, geographicalsearchcriteriaisavailablesuchasmileradius(findcandidates/jobswithinXmilesfrom zipcodeorcity),drilldownsearchingonoriginalsearchresults,highlightedkeywordsforeasy identification,searchesperformedfromanycandidateprofiletofindsimilar(clone)candidates,anda hostofconfigurationtoolstoallow/prohibitrequisitionsandcandidatestoappear/notappearinsearch results.
JobBoardSearches Candidatesapplyingfromjobboardshaveauniquewebidentifiertocapturethesource. Loginsandresumeloadingaredeterminedbyeachindividualclient. WebMining Recruitmaxhasathirdpartywebpartner,AIRS,whichisafullyintegrated,webbasedsearch solutionthatcombinestraditionalresumebankswiththepowerofAIRSInternetsearchcapabilities. Recruiterscanmetasearchcommercialsites,sortthroughover100millionresumesandhome pagesontheInternet,filledwithpassivecandidates,allfromasingleapplication. DemandandSupplyPlanning DemandismeasuredatthepositionlevelintheCorporateEditionanddisplaysratioofopeningsfilled tototalnecessary. AdditionalresourceplanningfunctionalityisavailablewiththeResourceEditionwhichintegrateswith theCorporateEditiontoprovideresourceplanning,utilizationtracking,labortypeanalysis,P&L reporting,soft/hardbookedbusinessplanningandmore. ComprehensiveSourcing RecruitmaxhasaninternallydevelopedparsingtoolwithinthebasesolutionandtheInfogistics parserisusedtosupportinternationaladdressformats.Bothparsingtoolsworkwithanytext readableformatsuchasMSWord,text,MSExcel,HTMLandPDD,butnotimagefiles(JPEG,TIFF, etc.). AuniqueEmailReaderisofferedtoautomaticallyparseemailattachmentsandpublicwebsite resumes(HTMLURLs). Hardcopyresumesmaybeprocessedhowever,clientsarerequiredtoprovidescanningequipment andtextconversion(OCR)softwareoruseapartnerforhardcopyparsing(viamailorfax). Resumescanbeloadedtothesystemfromalocaldriveorshareddrive,thecareerportal,the employeeportalorfromemail.Morelaborintensive methodsofinputtingresumedatainclude:data entry,manuallyscanninghardcopies,viafaxwithtextconversionsoftwareorbymailbeingmanually scanned. TheRecruitmaxparsingtoolisdesignedandtestedforaccuracy.Testsareperformedregularlyto ensuretheparsingtoolaccuratelyconvertsdataintotheappropriatefields.
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DupeDetectionandManagement Thesystemintuitivelysearchesforduplicates,andbatchespotentialreappliestotheutilities interface. Userschoosehowtoresolvetheduplicatesbydeletion,merging,etc.andmaysetduplicaterulesto automaticallyperformresolutiontaskswithouttheneedtoperformanymanualactivity(i.e.,deleteall duplicates). Theduplicatesearchcanbesettorunnightlyorondemand. Multipleresumescanbeallowedforasinglecandidate.Whileonlyonemainresumeismaintained inthecandidateprofile,additionalversionsmaybeincludedasfileattachments. Multiplecandidatesaremanagedthroughtherequisitionprofile.Whenacandidateappliestoa position,his/hercandidateprofileisautomaticallyaddedtotherequisitionprofile.Thisautomatically triggersthebeginningoftherecruitingworkflowfortheindividual.Theclientwillbeabletoviewall candidatesintherequisitionprofileinterfaceandthestatusofeachthroughcolorcodedstatusbars. Eachcandidatesnameishyperlinkedtoallowtheusertoaccessthecandidateprofilewithasingle clickofthemouse. AssessmentandScreening Prescreening Clientsmayconfigureprescreeningassessmentsaspartoftheoverallrecruitingworkflow. Recruitmaxhasbuiltintoolsforcreatinganynumberofassessmentswithquestionformats. Weightedquestionsarealsoavailable. Testquestionscanbedefinedasknockoutstoautomaticallydisqualifyanycandidatethatgivesthe incorrectanswer. Theassessmenttestwillofferresultsfortheclientscandidatesrankedinorderforataglance measurement. Questionnairesmayhaveanoverallscoringthreshold,allowingthesystemtoeliminatecandidates whoperformbelowtherequirement. Clientsmayuseadatabaseofpredefinedquestionsestablishedbyathirdparty vendor. Assessmentpartnershipsinclude:ePredix,DDI,BigbyHavis,SHLandPsychometrics. IntegrationswithConcord,PeopleAnswersandKenexaareavailable. Recruitmaxensuresunbiasedandconsistenthiringbyprovidingclientswithtoolsthatenablea uniformscreeningprocess,uniformworkflow,uniforminterviewfeedback,automatedfiltersand disqualifiersandmeasurableresultsthroughscoringandranking. OtherAssessments RecruitmaxhasintegratedwiththirdpartypartnerssuchasDDIforskillsassessments, behavioral/personalityprofilesandcompetencyassessments. Recruitmaxfullyintegrateswiththirdparty vendorstocaptureboththeanswersandscoreresults. HRXMLstandardsareusedwhenintegratingwiththirdpartyvendors,althoughotherstandardsare alsosupported. BackgroundChecksandDrugScreening RecruitmaxhasathirdpartyrelationshipwithAxciomAISSandKroll(internationalonly)for backgroundchecksanddrugscreening. Recruitmaxhasalsointegratedwith:FirstAdvantage(formerlyPRSI),Arrin,VerifiedCredentials, NewDay,BIGandeScreen. Requestsforchecksandscreeningscanbeautomaticallycommunicatedaspartoftheworkflowor ondemanddirectlyfromthesystemsemailroutingfunctionality. Dependingonthirdparty vendorcapabilities,statusupdatesarecapturedinthesystem. Summaryand/ordetailedresultsarecapturedandstoredintheCandidateProfileoftheappropriate individual.Resultsallowthesystemtoautomaticallyrankthecandidateanddetermineifhe/shewill progresstothenextstageoftherecruitingworkflow.
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RecruitmaxusesHRXMLstandardswhenintegratingwiththirdpartyvendors,althoughother standardsarealsosupported.
WorkforceDiversity Recruitmaxtoolsenablethecapturingandautomatedreportingofdiversityinformation.The AdministrationPortalallowstheclienttomaintainalistoftheirEEOCodes.Thecodeisusedasa valueintheEEOCodefieldontheRequisitionProfile.Whencreatingarequisition,theclientchooses theEEOCodeassociatedwiththerequisition.ThevalueisalsoontheJobTemplateintheEEO1 JobCodefieldallowingforaccuratereporting. Thesystemproduces4diversityreports. AffirmativeAction/EEOreportscanalsobegeneratedthroughtheadhocquerytoolorcustom designedbytheRecruitmaxteam. Clientsdecidewhendiversitydataisrequested(i.e.,immediatelyaftersubmittingresume,afterfinal interview,immediatelybeforeextendingoffer,etc.). Anemailissenttothecandidatewithalinktoanonlineforminterfacingwiththeclientssystemto capturetheinformation.TheinformationisstoredseparatelyfromtheCandidateProfile,which inherentlyguaranteesnolinkbetweenthecandidateandtheinformationsubmitted. DiversitydataisrequestedbyplacinganonlineformontheclientsCareerPortal.Thisallowsboth activeandpassivecandidatestorespondtothesurvey. RecruitmaxsupportsEEOC,WOTCandAAdiversityprograms.Thetoolscanalsobeconfiguredto supportalmostanyotherprogramthroughdefinitionofdiversitytargets,configurationofemployment categoriesandemployeecategories,etc. KeyReportingMetrics Keymetricsautomaticallytrackedinclude:ActivitiesbyCandidate,CandidateBySource,HiresBy Month,HiresBySource,HiresByVendor,HiresPendingStart,ApplicantFlowLog,ApplicantFlow Summary,EEO1Report,DiversityTargets,RequisitionsByEEOJobCategory,RequisitionsBy LocationandEEOCategory,RequisitionsByLocation&EEOCategory,ActivitiesByManager, RequisitionsStalledinApprovalChain,RequisitionCountByRecruiter,RequisitionsByRecruiter, RecruiterActivitySummary,ActivitySummaryByType,CostsByBusinessUnit,Costsby Department,CostsByHiringManager,CostsbyRecruiter,CostDetailsCostPerHire,JobLauncher NumberofCandidates,JobLauncherCostperLaunch,JobLauncherCostperCandidate,Print OpenRequisitions,RequisitionCountByDepartment,RequisitionsByDepartment,RequisitionsBy Status,TimePerStageandTimetoHire. Scorecardscanbeconfiguredasareportthroughtheadhocquerytool. Reportingvariablesaredesignedsonontechnicaluserscanleveragethepowerofthereporting toolsbydevelopinganintuitivedataselectionwalkthrough.Byutilizingpreviousreportselections, Recruitmaxcanprovidelogicaloptionsonsubsequentpages. Basedontableandfieldselections,Recruitmaxguidestheclientthroughadatafilteringprocessto ensureoptimalresults. HRISIntegration RecruitmaxhasintegratedwiththefollowingHRIS:PeopleSoft,Oracle,BOSS,SAP,Mapper,ADP, Ceridian,Cyborg,Lawson,InfiniumandHorizon. Implementation,whichincludesintegrationwithHRISanddataconversion,typicallytakes4560 calendardays,butvariesbasedonsizeandcomplexity. RecruitmaxincorporatesstandardtechnologiestoachieveintegrationswithclientHRISandworks withmostintegrationmethodologies(i.e.,XML,HRXML,FlatFile,anddBtodB). ThecombinationoftheRecruitmaxsystemarchitecturealongwiththeDataIntelligenceGroup(DIG) allowsintegrationswithmorethan30uniquesystemsandcurrentlysupportsmorethan300active integrationswithinthecustomerbase. Recruitmaxhas100%successratewiththirdpartyintegrations. Detailedintegrationspecificationsaremadeavailabletoprospectiveclients.
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Internationalization Recruitmaxisdeployedinover40countriesandhasusersinmorethan200countries. InternationalDataCenter(IDC) inEuropetosupportsinternationalcustomerstoallowinregiondata storagetoaddressprivacyissuesandlatencyconcerns. 24/7livemultilingualcustomersupportwithinregioncallroutingisavailable. Theapplicationcansupportmultiplelanguagesandsupportlocalization(multiplelocalizedworkflows withdate,time,currencyandothergeographyspecificlocalization).LocalizationoftheUserInterface dependsontheoriginoftheuser. RecruitmaxisheadquartersinNorthAmerica,EuropeandAsiaPacificwithcertifiedglobalservice resourcesintheUnitedStates,Europe,France,Australia,HongKong,China,ItalyandSaudiArabia. Localresourcesineachgeographicareaservedensurecompliancewithlawsandregulatoryissues thatareapplicabletoeachlocation(i.e.,DataPrivacy/ProtectionAct). Regionalizedglobalservicesconsultantswithexperienceconductingrecruitmentimplementationsin morethan54countriesareavailable. Recruitmaxcurrentlyhastranslationsin12languages(includingdoublebyte)withunlimitedabilityto addmoreifneeded:Chinese,Dutch,English,Finnish,French,German,Japanese,Korean, Norwegian,Portuguese,SpanishandSwedish. RecruitmaxisfullyfunctionalinalldoublebytelanguagessuchasKorean,Simplified,traditional ChineseandJapanese,andcomplexscripts. SupportforresumeextractioninmostLatinscriptlanguagesisavailable,andactiveresearchis ongoingtobeabletoprovidesuchextractionsupportfordoublebytelanguagesandmorecomplex scripts. RecruitmaxusesJavawhichinheritslocaledatafromJavaandfromICU4J.Thisallowscorrect formattingofover200locales,withdate,time,currency,punctuationandaddresses. TheinternationalCareerPortalscreatedforitscustomersreflectthelegalrequirementsforthe countryandregiontheyaddress. Dataprivacyinformationisclearlydefined,soispersonaldatatreatmentconsent,withspecific consentdeclarationsinthosecountrieswhereitisnecessarytohavethem. Nondiscriminationpoliciesarealsoclearlyindicatedinthosecountriesthatrequirethem,and positiveresidencyinformationisdisplayedwherenecessary. ArchitectureandPerformance WebBrowsersSupported RecruitmaxrecommendsInternetExplorer5.5orbetter,althoughmostanystandardindustrybrowser canbeutilized. RolesandPermissions Anunlimitednumberofuserrolescanbecreatedbythesystemadministrator. Userrolesgrantedcanhavelimitedorextensivepermissions. ASPEnvironment ASPsolutionsarehostedatstateoftheartdatacenters,locatedinJacksonville,FL,Petaluma,CA andLondon,UK. Allhardwareandnetworkingequipmentisfullyredundantandlocatedathostingpartners,Peak10 andLevel3. Clientshaveappropriateaccesstosecurityarchitectureanddisasterrecoveryplanuponexecutionof amutualNonDisclosureAgreement. SecurityauditsareperformedannuallybyFortrex. Databaseperformance,securityandavailabilityareensuredthroughinternaltechnologyteam, technologypartnersandthehostingfacility. ThetritieredapproachguaranteessuperiorperformanceandsecurityalongwiththeServiceLevel Agreement.
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Recruitmaxhasmaintainedover99.99%uptimeforoverthreeyears. VersionReleasestothecorecodeoccurtwiceayear.Upgradesarenumberedandinclude enhancements,bugfixes,patches,andgeneralmaintenance.Clientsreceivetheseduringscheduled maintenancewindowsandtheupgradesareofferedatnocharge. Nearly100%ofCorporateEditionclientsoperatethemostrecentversionofthesoftware,withthe exceptionof14clientsthathaveaskedtoremainonapreviousversion. TheRecruitmaxcorecoderemainsfullyintactatalltimes.Whenaclientrequestscustomization,the addedfunctionalityrestsontopofthecorecode.Thecorecodeisthenupgradeablemoving forwardwithoutimpactingeachclientsuniquecustomizations.
ClientCustomization Recruitmaxisdesignedtobehighlyflexibleandconfigurable.Whilesomecustomershavechosento runthesolutionoutofthebox,mostcustomershavesomedegreeofcustomizationtoaddress uniquebusinessprocessesortocreatecompetitiveadvantage. Acorecodemodelisusedwhichenablesrapidcustomizationwiththebenefitofenterprise scalability.Onlydesignatedcodemodulesarecustomized.Thecorecode(whichistheengineofthe application)neverchangesandremainsconsistentacrosscustomercodebasiswhiletheoutercode modulesaresimplycustomized. SystemScalability ThelargestRecruitmaximplementationcurrentlysupportsmorethan3millioncandidatesand thousandsofusers. Anexampleofsystemscalabilityisahiringeventwhere,inlessthan3months,morethan10,000 hireswheresourced,trackedandofferedpositions.Thereweremorethan100,000applicantsand thousandsofdailyactivitiesbytensofthousandsofusersincludingcandidates,hiringmanagers, recruitersandadministrators. RecruitmaxmaintainsacompletelyscalableenvironmentatthePeak10colocationfacility. Recruitmaxownsalloftheequipment,andthesystemcanbescaledbysimplyaddinghardware. Intermsofsupportingadditionalusersandworkflows,Recruitmaxisvirtuallyunlimitedinits scalability. SystemReplacementandDataMigration Recruitmaxhasperformedhundredsofimplementations,mostofwhichinvolvedmigrateddatafrom legacysystemorotherdisparateATS. Dataconversionsrequireapproximately1020hoursperdatasourceforprovidingsamplefiles, consultingandcoordinatingthefinaltransfer. Dataconversionsareusuallyeitherbasicconversions(costandtimetomarketarethehighest priorities)orpremiumconversions(compliancewithexactingtechnicalspecificationsisthepriority). Recruitmaxsupportsdatatransfer/uploadfromvariousmethods(flatfile,FTPorXML).Adata conversionspecialistwillprovidemapping,testingandmigrationofsourcedata. SamplefilelayoutsincludingsampledatashouldbesenttoRecruitmaxtodeterminetheestimated amountoftimethatwillberequiredtoconvertthedata. AhighlevelgapanalysisisperformedonthedatastructureandthecompatibilitywiththeRecruitmax structure.Typically,proprietarydatarequirescustomdevelopmenttimetomaptheconversionand buildscriptstoprocesstheolddataintotheRecruitmaxsystem. TheRecruitmaxprofessionalservicesteammanagesthedataconversioneffort.
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ServiceDifferentiatorsandSupport DifferentiatorsincludeauniqueStandardImplementationMethodologywithconsistentstagesanda phasedrolloutapproachwithdecadesofcombinedexperienceandbestpracticestoensurethe fastestROIwithreducedcosts. Regionalizedglobalservicesconsultantsavailablewithimplementationexperienceinmorethan54 countries.Resourcesareonfourcontinentsandconsultantsaverageinexcessoftenyearsof experience. Recruitmaxoffersadedicatedimplementationteamandadedicatedpostimplementationaccount managertoprovideongoingsupport.Reportconsultants,technicalsupportanalystsandoptimization analystsarealsoavailable. Atailoredtrainingprogramcustomizedfortheclientsuniquesolutionenvironmentisoffered.custom writtenusermanualsareprovidedforeachoftheclientsmainusertypesrecruiters,hiring managersandsystemadministrators. CustomerServiceisavailablelive24/7viatelephone,livechatandemail.Themodelsupports globalcustomersthroughtheprovisionofmultilingualstaff. ImplementationSupport Theconventionalimplementation,whichincludesintegrationwithHRISanddataconversion,typically takes45to60calendardays.Anoptionalsecondphase,EnhancementImplementation,willrequire anadditional90to120calendardays.Thisphaseincludesthirdpartyintegration(s),customizations, etc. Implementationsoperateasconsultingprojectsworkingincollaborationwitheachclienttodevelop thebestoverallsolution. Foralargeglobalimplementation,Recruitmaxassignsapproximatelyeight(crossfunctional) dedicatedresourcestoeachclientduringimplementationthatworkasliaisontothelarger Recruitmaxprofessionalservicesteams. BestPractices Recruitmaxprovidesindepthexperienceimplementingthesoftwareacrossawidevarietyof industriesandenvironmentswithover1,000clientsworldwide. Recruitmaxleveragesaninternalknowledgebaseofcasehistories,bestpracticedocumentsand processdiagrams. Recruitmaxresourcesuseaninternal/externalnetworkofconsultants,subjectmatterexperts,and bestofbreedconsultingandsolutionspartnerstoexpandtheknowledgebaseoftechnologiesand industrybestpractices,trends,benchmarksandmethodologies. Recruitmaxsponsorsindustryresearch,benchmarkingstudiesandregularlypublisheswhitepapers onallfacetsoftherecruitingandhumanresourcesindustry. RecruitmaxsupportsorganizationssuchastheHumanCapitalInstitute(originalfoundingsponsor), SHRM,IHRIM,Staffing.org,andtheElectronicRecruitingExchange,amongothers. Itispartofthestandardservicetoprovideaccesstotheconsultingservices(e.g.,bestpractices, ROI,benchmarking,etc.)atnoadditionalchargetoclients. HelpDeskSupport Customerserviceisavailable24/7viatelephone,livechatandemail. Aninteractivewebbasedsupportportal,eAdvocate,isavailableaswell. TheRecruitmaxmodelsupportsglobalcustomersthroughtheprovisionofmultilingualstaff. Helpdesksupportsthefollowinglanguages:English(US&UK),Spanish,French,Italianand German.
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OtherSupportServices ClientsareassignedadedicatedAccountManager(AM)throughoutthelifeofthecontract.TheAM ensuresclientsatisfactionfromimplementationtoongoingsupport.Quarterly,theAMmeetswiththe clienttodiscussperformanceissues,newproducts/featuresandgatherfeedbackonhowtobest servetheclientsneeds. TheQuarterlyPerformanceReviewisconductedtomeasurethequalityofthesolutionandidentify areasinwhichtheteamcanprovidethebestservicedelivery.Informationincludes:SLAperformance metrics,volumeandnatureofcallstoCustomerService,futureneedsassessment,newfeatures introducedinthelatestversionrelease,andindustrytrendsandmarketdata.
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SilkRoadTechnology,Inc. OpenHireApplicantTrackingSystem
111NorthChestnutStreet,Suite200 WinstonSalem,NC27101 Phone:(336)2015100 www.silkroadtech.com www.openhire.com
CompanyFacts Foundedin1996 HeadquarteredinWinstonSalem,NC 56employees MajorClients Smith&Nephewhealthcare,7,866employees ShawIndustriesmanufacturing,30,000employees EuromarketDesigns(Crate&Barrel)retail,6,000employees H&RBlockfinancialservices,111,300employees SavetheChildrennonprofit,3,000employees BostonUniversityeducation J.R.Simplotagriculture,11,500employees EnterpriseRentACartravel,57,300employees ClientBase 30%ofclientshavelessthan5,000employees 50%ofclientshavebetween5,000and20,000employees 20%ofclientshaveover20,000employees Approximately200activeclients Clientindustriesinclude:manufacturing,pharmaceutical/healthcare/lifesciences,insurance,retail, educationandnonprofit. Financialoverview OpenHireisaprivatelyheldcompany. Financialdataisconfidential. Solutions TheOpenHireapplicanttrackingsystemisanendtoendrecruitingmanagementapplicationthatis offeredasSoftwareasaService(SaaS). OpenHirehasalongtimeuserbasespanningcorporationsofeverysize,fromsmallandmidsized corporationswithlessthan100employees,tosomewithmorethan30,000. SilkRoadoffersandendtoendhumancapitalmanagementsolutionwithapplicationsthatfacilitate onboarding,performancemanagementandemployeeselfservice. CoreSolutionOverview OpenHireisasophisticated,costreducing,webbasedApplicantTracking/RecruitingManagement System(ATS).BecausetheOpenHireApplicantTrackingSystemisdeliveredasSoftwareasaService, thereisnosoftwaretobuyorinstall.OpenHireisaccessible24/7fromtheInternet. OpenHiresimplifiesthecommunicationbetweencandidates,recruitersandhiringmanagerswith collaborativetoolsthatstreamlinerequisitionapproval,candidatereviews,interviews,offerapprovaland othercorerecruitingprocesses. OpenHireseamlesslyintegrateswithallmajorresumesources.ThisisachievedthroughtheOpenHire APACprocessthatallowsclientstoautomaticallypushjobslistingstheBROWSER,proprietarypatented
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technologythatpullscandidatesresumesandmanagingcandidatesnotonlyfromtheclientscompanys InternetandIntranetsites,butalsofromfee,freeandnicheInternetjobboards,allwithoneclickinreal time,withnoadditionalresumeprocessingfees. TheCandidateQualificationEnginemakesjobcandidateevaluationfasterandmoreconsistent. Recruiterscancustomizeanunlimitednumberofscreeningquestionsandutilizetheautomaticscoring andweightingsystemtoevaluatecandidateswithoutmanuallyreviewingeveryresume. Inits fourthgeneration,OpenHireissoldinaSaaSmodel. Pricingisbasedonaperuserbasis.The softwareishostedinasecureenvironmentbyanindustryleader,SolidSpace.SolidSpaceisalsoa whollyownedsubsidiaryofSilkRoadtechnology. ExternalJobBoardDistribution Jobsarepostedtothirdpartyboardswithin24hoursofsubmission. Jobsarepostedtoover320jobboardsincludingCareerBuilder,MonsterandHotJobsaswellas niche,locationspecificandfreesites. JobBoardlogininformationismanagedthroughaproprietarysystemthatOpenHirehasengineered. Theuserisincompletecontrolofwhichjobsareposted.Recruiterscanelecttopostindividualjobs tooneormoreboardswithasingleclick. BotheditsanddeactivationsaresupporteddirectlythroughtheOpenHireuserinterface.Theuser makesthenecessaryedits,andthenchooseswhichboardstoupdate. OpenHiredoesnotuseathirdpartyapplicationorserviceprovidertopostjobs. Searching OpenHireutilizesMicrosoftSQLs fulltextindexingservicestofacilitateinhousedevelopedsearch facilities. Candidaterecordscanbesearchedbykeyword,fieldeddataorboth.Afieldeddatasearchfacility allowsuserstocreateBooleantypequerieswithoutthenecessityofhavingafullunderstandingof howBooleansearchtermsareconstructed. Thereisnoconceptualorcriteriaweighingcapabilities. Savedsearches(alongwithuserpermissionaccessrights),scheduledagentsandhighlighted keywordsareallpartoftheOpenHireoffering. Deactivatedcandidatesareaccessibleforfuturesearchesandcanbesearchedinconjunctionwith, orseparatelyfrom,activecandidates. JobBoardSearches OpenHirefeaturesdirectsearchingofcandidatesfromjobboardsthroughtheuserinterface. Loginishandledautomaticallyandthecustomersadministratorstoresthejobboardlogininformation withinOpenHire. Whenauserwishestosearchtheresumesonthejobboard,theuserisautomaticallyauthenticated onthejobboard. SelectedcandidateresumesareautomaticallyloadedintothecustomerssystemusingOpenHires patentedtheBROWSERtechnology,whichautomaticallyretrievesthecandidatesresumefromthe jobboard. Candidateresumescapturedfromjobboardsareflaggedwiththejobboardastheirsource,andare searchablewithinthecustomersOpenHirecandidatedatabase. WebMining OpenHirecurrentlydoesnotsupporttheuseofwebmining/spideringtools DemandandSupplyPlanning Notavailable.
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ComprehensiveSourcing Resumeparsingisdonebyaproprietaryapplication,theBROWSER. Thefollowingdocumenttypesaresupported:HTML,MSWord,richtext,text,PDF,email(embedded inmessagebody,orasattachment,hardcopyafterbeingscannedandconverted). Resumeparsingissupportedthroughtherecruitersinterfaceusingatooltouploadlocalornetwork files. Resumesarealsoparsedfromthirdpartyjobboardsifthecustomerelectstoacceptresumesinto OpenHireviaemail. OpenHirealsooffersbothfaxandhardcopyresumeprocessingservices. Accuracy/consistencydependsonwhoisenteringtheresume.Ifarecruiterisenteringtheresume, theyaregiventheopportunitytomodifytheparsedoutput.Ifacandidatehassubmittedtheirresume viaemailandtheparsingapplicationcannotaccuratelydeterminewhethertherequiredinformationis present,OpenHirewillautomaticallynotifythecandidateviaemailandprovidethemwiththe opportunitytocompletetheirsubmission. DupeDetectionandManagement Duplicatesareidentifiedbasedonphonenumber,emailaddressandname.Anyofthesethree criteriacanbecheckedindividuallyorinconjunctionwiththeothertwo. Duplicaterecordsarelinkedsuchthatanyrecruitercanviewkeyinformationabouttheduplicates fromtherecordtheyarecurrentlyworkingwith.Inaddition,allusercommentsassociatedwithany duplicateresumecanbeviewedononeconsolidatedscreen. Multipleresumesforthesamecandidatearepermitted.Eachresumeismanagedviaitsspecificid. OpenHirecurrentlydoesnotemployaprofilebasedsystemwherebymultipleresumesarelinkedtoa centralcandidateprofile. AssessmentandScreening Prescreening OpenHiresCandidateQualificationEngine(CQE)isarobustfullfeaturedscreeningtechnology designedtoreducetheamountofmanualreviewthatrecruitersmustperformonincomingresumes. Bothfreetextandmultiplechoicequestionsaresupported. Anymultiplechoicequestionscanbeweightedandgraded. Knockoutanswersaresupported. ValidatedthirdpartyquestionscanbeloadedintoOpenHiresCQEfacility. OpenHiredoesnotemployathirdpartytoprovidescreeningcapability. ByroutingincomingcandidatesfromjobboardstotheOpenHirehostedcompanycareersite,they ensurethatcandidatesaregivenequalopportunitytoprovidethesamedata(i.e.,profileinfo,resume info,screeningquestionfeedback,andEEOinfo). OtherAssessments OpenHirehasnot,todate,integratedwithanythirdpartyassessmentvendors. Aswithanyoffering,discussionsregardingpartnershipsareapossibility. BackgroundChecksandDrugScreening OpenHireiscurrentlyinnegotiationswithseveraltoptiervendorstoprovideanintegrated background/screeningserviceoffering. OpenHires visionistoallowreportstoberequestedthroughtheuserinterface,andsummaryresults tobeaccessiblefromwithintheinterface. CurrentlyOpenHiredoesnotuseHRXMLforanyintegration,buthasthecapabilitytosupportits use.
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WorkforceDiversity Diversitydataistypicallycollectedwhenacandidatefirstsubmitstheirresumeatacustomers OpenHirehostedexternalorinternalcareerwebpages.Ifthecandidatedidnotenterthesystemby eitherofthesemeans,thereisafacilitywherebyarecruitercansendanemailbasedrequesttoa candidatetoprovidetheirdiversityinfo. OpenHiretracksbothcandidateswhodeclinedtoprovidediversityinformation,aswellasthose candidateswhoneverhadtheopportunitytoprovidediversityinformation. EEOCandOFCCPdataistrackedandreportable. KeyReportingMetrics Timetofill,timetostart,costperhire,sourcingmetrics,candidate volume/inflowandrecruiter productivitymetricsarealltracked. Standardscorecardsarenotcurrentlyavailable. Metricscanbetrackedbyrequisition,bydepartment,bycompanylocation,byhiringmanagerorby recruiterthoughacustomreportingmechanism. HRISIntegration OpenHirehasintegratedwithLawson,SAP,andADP'sCSSHRizonsystemaswellasseveral homegrownHRISdatabases. AtypicalonewayfeedofhiredcandidatedatatoareceivingHRIStypicallytakestwodaysto configureanddeploy.Twowaycommunicationtypicallyaddsanotherdaytotheconfiguration process. OpenHiresownXMLdataexchangearchitectureprovidesaplatformfordataintegration.This architectureisdesignedtobeusedformultipledatacommunicationpurposes.Byusingavanilla layoutintheXMLschema,OpenHirelaysthebasisforthesameschematobeusedtosupply candidate,job,orrecordstatusinformation. ThetypicalapproachtoHRISintegrationimplementationistosupplyaglobaldefinitionofwhatdata isavailableforimport/export.FromthatdefinitionOpenHiredetermineswhatdataneedstobe exchangedbasedonthebusinessneedsoftheproject.Aspecificationfortheincomingandoutgoing datafile(s)arecreatedandtheappropriatescriptsarewrittentogeneratethefiles.OpenHireuses webserviceswithSSLtoimportandexportdata. Internationalization CurrentlythereareproductionenvironmentsinGermany,UnitedKingdom,Brazil,Singapore,Kuala Lumpur,ItalyandSpain. OpenHiresUserInterfaceisavailableonlyinEnglishandGerman.CustomerswhouseOpenHireto supporttheirinternationalrecruitingeffortsdosousingEnglishand/orGermanlanguagepostings andprocesses. Applicantscaninputresumesinanynondoublebytelanguagethroughtheonlineresume submissionforms,buttheformfieldnamesthemselvesaredisplayedonlyinEnglish. Toenableglobalrecruitment,OpenHiresupportsdisplayofsalaryonjobrecordsinanycurrency. ExpensesandsalaryarecalculatedinUScurrency. USDateformatisusedthroughoutOpenHire. ArchitectureandPerformance WebBrowsersSupported TheOpenHireUserinterfaceisdesignedtoberunonInternetExplorer6,butsupportsInternet Explorer5.5. ApplicantinterfacesaresupportedonInternetExplorer5.0orbetter,Netscape6.0orbetter,and mostAOL,Compuserve,MSN,Opera,FirefoxandMozillabrowsers. InternetExplorerforMacisalsosupported.
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RolesandPermissions Therearefiveuserrolesareavailable: o Recruiting(level1)TheRecruitingrolecanmanagejobsandcandidatesassignedtothem, haveasearchcapabilityspecifictotheircandidates,haveuserspecificreportcapabilitiesand canperformcandidatereviews/interviews. o Management(level2)TheManagementrolecanmanageanyrequisitions,jobsand candidates,haveglobalsearchcapabilities,havecompletereportingcapabilities,haveaccessto configurejobtemplates,screeningquestions,sourcecodes,etc.andcanperformcandidate reviews/interviews. o Hiring/InterviewingTheHiring/Interviewingrolecanperformcandidatereviews/interviews,can viewthestatusofopeningsassignedtothem,canviewreportsspecifictotheirarea,cancreate requisitions(butnotpostthem)andhaveasearchcapabilityforcandidatesnotbeingcurrently consideredforotherpositions. o HRAdminTheHRAdminrolecancreatejobsandrequisitionsandassignthemtorecruiters. ThoseintheHRAdminrolecannotmanagecandidatesbutcanconfigurejobtemplates, screeningquestions,sourcecodes,etc. o Exec/ReportingTheExec/Reportingrolehascompletereportingcapabilitybutnoabilityto modifydata. ASPEnvironment OpenHireissoldasanASPandhostedinasecureenvironmentbyanindustryleaderinhosting applications,SolidSpace,andisdeliveredasasoftwareasaservice. SolidSpaceisalsoawhollyownedsubsidiaryofSilkRoadtechnology. SolidSpacesmaindatacenterisinWinstonSalem,NC. OpenHireprovidesprospectiveclientswithdetaileddocumentationofthedisasterrecoveryplanand securityarchitecture. OpenHirerunsmultipleproductionenvironmentstoensureavailabilityoftheapplication.Inaddition multipleInternetconnectionsandredundantnetworkhardwareisemployedtominimizeimpactof hardwarefailure. Currentlynooutsidesecurityauditingservicesisutilized. OpenHire'ssystemisdesignedwithmultiplesecuritylayersandzones.Inordertocompromisea system,anattackerwouldhavetopenetratemorethanonelayer,andbreachingthatsystemwould notnecessarilymeanthatothersystemswouldalsobecompromised. OpenHiresnetworkissegmentedintoanexteriornetworkthatisaccessiblefromthepublicInternet andnonroutinginteriornetworksthatarenotaccessiblefromtheInternet.Systemsexposedtothe publicInternetexposethesmallestprofilepossible. WebserversonlysupportHTTP/HTTPSprotocols. ApplicationserversthathavetobeInternetaccessible,suchonlyaccepttrafficonthedesignated portsassignedtoindividualcompanies. Thesystemshavemaintainedanaverageuptimeofgreaterthan99%overthepast3years. OpenHirecannotprovidedefinitivestatisticsonWebpagedownloadresponse,orsearchresponse timeasbothofthesepiecesofinformationdependheavilyontheamountdatacontainedonthe page,orthecomplexityofthesearch. Fullversionsystemreleasesaredeployedonasixmonthcyclewithincrementalupdatesoccurring monthly.Patchesandminorupdatesareappliedonaweeklybasis. AllcustomersrunoffthesameversionofOpenHire. OpenHiremakeseveryefforttominimizetheimpactofsoftwareupdatesoncustomers. 90%ofallupdateswillnotaffectacustomersexistingconfiguration.Intheeventthatanexisting configurationwillbeimpacted,OpenHireworkswithcustomerstoconvertthenecessaryconfiguration tosubscribetothenewprocess.
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ClientCustomization Lessthan5%ofthecustomerbasehascustomizationsinplace,notincludingcustomreports. OpenHiredevelopscodeinamodularfashionsuchthatchangingoneareahasaminimalimpacton otherareasoftheproduct. CustomizationisperformedbyOpenHiredevelopment. SystemScalability OpenHireslargestimplementationsupportsover500hiringmanagersandrecruiters. Hitsaretrackedonaservicewidebasis,notonapercustomerbasis.Onaveragethereareover1 millionhitsperweek. Thecustomerwiththelargestresumedatabasehas240,000resumesonfile. OpenHirescustomerwiththelargestpostingsdatabasehas1,700activejobsonfile. SystemReplacementandDataMigration MorethanhalfofcurrentcustomersmigratedfromexistingATSproviders. Thetypicaldataconversion,includingjobandcandidaterecords,takesfrom12weeksfromstartto finish. OpenHiretreatseachconversionasanewlycreatedinstance.TheoneexceptionisthatOpenHire frontloadsthesystemwithrequisitionsandcandidateinformationpriortolaunch. Astandardizedtemplatebasedmethodforpopulatinglegacydataisused.Aslongasthelegacydata canbeprovidedwithintheOpenHiredefinedtemplate,thepopulationofthelegacydataintothe OpenHiredatamodelwillbequickandefficient. OpenHirealsooffersdatamanipulationservicesifthecustomercannotprovidethedatainthe requestedformat. OpenHiresimplementationservicesteamhandlestheseprojects. ServiceDifferentiatorsandSupport OpenHireiscommittedtosupportingtheactivitiesnecessarytosuccessfullyrecruit,process,andhire qualifiedcandidates. Sincetheirfocusisoncentralizingtherecruitingprocess,OpenHireisabletoensurethatthe activitiesnecessarytosucceedinthiseffortaremadeavailabletorecruiters,hiringmanagersand thosetaskedwithqualifyingthatsuccess. Ultimately,byprovidingastreamlinedmeansofadvertisingopenpositions,receivingresumes, reviewing,interviewing,andhiringqualifiedcandidates,andtrackingthoseprocesses,theyareable toensuresuccess. ImplementationSupport OpenHireimplementationtypicallylastsbetween4and6weeks.(Thisdoesnottakeintoaccount conversionoflegacydataorintegrationwithoutsidesystemswhichmayadd12weekstothat timeframe.) Implementationteamsareprofessionalserviceproviders. Atypicalimplementationteamincludes: o OpenHireImplementationManagerOverseesproject,assistswithconfigurationasnecessary. o OpenHireImplementationConsultantProjectleader,assistswithapplicationasnecessary, meetswithcustomertodetermineneeds. o OpenHireImplementationSupportConfiguresapplication,performsdataloads,andwrites customreports. o OpenHireCustomerTrainerPerformsonsiteand/orwebbasedtrainingwithcustomer.
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BestPractices AllofOpenHiresimplementationconsultantswilladvisecustomersonbestpracticesthroughout everystepoftheimplementationprocess. OpenHiredoesnotchargeforthislevelofservice. ItisinthebestinterestofOpenHireanditscustomerstoensurethatbestpracticesareused whereverlogical. HelpDeskSupport SilkRoadTechnologycustomersupportprovidesemail,chatandlivetelephonesupportfrom6a.m. to6p.m.(CST),MondaythroughFriday. Limitedoncallsupportforsystemcriticalissuesisavailable24/7. SupportisavailableinEnglish. OtherSupportServices Eachcustomerisassignedadedicatedaccountmanagerwhoworkswiththecustomertounderstand andaddresstheirspecificneeds.
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SonicRecruit SonicRecruitApplicantTracking
CompanyFacts Foundedin1995 HeadquarteredinEmeryville,CA Lessthan100employees
6425ChristieAve,Suite300A Emeryville,CA94608 Phone:(888)8179698 www.sonicrecruit.com
MajorClients AmericanStandardbuildingmaterials,61,500employees MazdaMotorofAmericaautomotive,800employees CIT finance,6,000employees TheSharperImageretail,2,400employees CocaColaBottlingCompanyConsolidatedbottling,6,100employees DestinationHotels&Resortshospitality,4,000employees TheCheesecakeFactoryrestaurant,18,000employees XOCommunicationstelecom,5,000employees ClientBase 40%ofclientshavelessthan5,000employees 40%ofclientshavebetween5,000and20,000employees 20%ofclientshaveover20,000employees Approximately150activeclients Clientindustriesinclude:accounting,agriculture,bankingandfinance,biotechnology,buildingmaterials, collegesanduniversities,construction,consulting,foodandbeverageprocessing,government&defense contractors,healthcareandhospitals,hospitality,manufacturing,municipalities,nonprofit,retail,shipping, softwareandtelecommunications. SonicRecruitsupportshiringinitiativesacrossthebusinessspectrum. FinancialOverview SonicRecruitispubliclytraded. InvestorsincludeBoulderInvestmentPartnersandCannacordCapital. SonicRecruitisnotVCbacked. Financialdataisavailabletoprospectiveclients. 2004revenue:$2.5M. Solutions SonicRecruitApplicantTrackingSystem,HiringManagerModuleandVendorManagementModule areavailableproducts. AllproductsfeaturedbySonicRecruitarescalableenoughtobeusedbysmall,mediumorlarge corporations. CoreSolutionOverview SonicRecruit'swebbasedATSdeliversapowerful,intuitiveandcustomizablerecruitingtool. SonicRecruitlearnsaboutthespecificgoalsoftheirclientsandbuildsthedatabaseandwebsiteneeded. Fromtheseamlessintegrationofthecareersitetotailoredadhocreporting,SonicRecruitworkstogather thedataneeded.Recruitersareabletoquicklypostjobstothewebsite,Intranet,employeereferral
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system,andamultitudeofjobboardsapplicantsareattractedbythecustomapplication,updatable profilesandproactivealerts.Adesignatedclientserviceadvocateguidesclientsquicklythroughthe entireimplementationprocess,whichtypicallytakeslessthanthirtydays.Supportcontinuesevenafter theimplementationhasbeencompleted. SonicRecruitalsooffersmodulesthatautomatehiringmanagerparticipationbymovingjobsquickly throughtheapprovalprocess,eliminatingbottlenecks,andinthestaffingvendorrole,byimmediately notifyingagenciesofpossibleduplicatesandpreventingcostlydisputes. PraisedbybothmidmarketandFortune500clients,theflexibilityofSonicRecruitoffersanarrayofHR solutionsandguaranteesthatthehiringprocesswillberefined. SonicRecruitisinitsfifthgeneration.Itisofferedasahostedapplicationandpricingisdependentupon severalfactors,includingnumberofusersandmodulesselected.Pricingincludesimplementation, trainingandsupport.Otheritems,suchasdataconversionandcustomprogrammingmaybesubjectto onetimefees. ExternalJobBoardDistribution Postingsareimmediatelysenttojobboards. SonicRecruitcurrentlyintegrateswithCareerBuilder,Monster,MonsterTrak,HotJobs,AmericasJob Bank,hCareers,AbsolutelyHealthCare,HireDiversity,CareerExchange,SubContract.com,aswell aswithavarietyofindustryspecificboards. Usernamesandpasswordsarestoredinthesystem,allowingaclienttoquicklysubmittheirjobswith norepetitivedataentry. SonicRecruitregularlyreviewsthespecificationsprovidedbyjobboardpartners,aswellasreviewing allbatchreceipts,toquicklycorrectanyerrors. Editswillquicklyflowtojobboards. SecondaryjobboardsarehandledwiththejobtrackingURLgeneratedforeachrequisition. SonicRecruitsdirectinterfacetolargerjobboardsmakesitpossibletocontinuallyoffermoreand moreoptionsforjobboardcrossposting.Integrationwithsmaller,industryspecificboardshas implementeduponclientrequest. Applicantsfromjobboardshavetheirsourceautomaticallytagged,easingsourceefficiencyreporting. Searching SonicRecruitusesaproprietarysearchfunction. SonicRecruitssearchfunctionalityallowsforavarietyofkeywordsearches,Booleansearches, fieldedsearches,andsearchesbyanswerstoscreeningquestions,recruitercomments,andmore. Recruitersmaysavetheirsearchesandbenefitfromhighlightedkeywords. JobBoardSearches SonicRecruithaspartneredwithInfoGisttosearchjobboardsandbringbackcandidatestothe system.ThereisnologincandidatesarebroughtintoSonicRecruitwithoneclick. WebMining WebminingissupportedthroughSonicRecruitspartner,InfoGist. DemandandSupplyPlanning Notavailable. ComprehensiveSourcing SonicRecruitutilizesaresumeparsingutilitymadeavailableexternallytoapplicants andinternallytorecruiters. Resumesareparsedusingaproprietaryinternalparseraswellasathirdpartytool,ResumeMirror.
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Resumesareacceptedinavarietyofformats(email,PDF,HTML,MS Word,etc.)andcanbe uploadedthroughthecorporatecareerssite,Intranet,employeereferralsystem,email,aswellas throughaninternalAddResumetool.Hardcopiesareprocessedthroughtheirpartner,BluePoint. Candidatesareallowedtoreviewtheparsedfieldsbeforesubmittingtheirprofile.
DupeDetectionandManagement Clientshavetheoptionofrequiringallcandidatestoestablishaprofile(simplydonebyfillingoutthe regularapplicationpage)whichprovidesanapplicantwithaloginandpasswordapplicantscanthen quicklyapplyforotherjobswithouthavingtoredotheentireapplication. Clientscansearchforand/orforbidduplicateemailaddresses. Duplicaterecordscanbeeliminatedinseconds. Withinthesystemacandidatehasasingleprofile,nomatterhowmanyjobstheyhaveappliedfor,or overhowlongaperiodoftime. AssessmentandScreening Prescreening SonicRecruitsprescreeningtechnologyenablesHumanResourcestocreateanunlimitednumberof custom,jobcentricquestionsusedtoinstantlyrankeachapplicant. ThequestionsandanswersarebothwrittenandweightedbyHR,allowinginstantadditionsand changes. Candidatescanbeknockedoutforspecificanswersanddivertedfromtherecruitersattention. Anunlimitednumberofquestions/answerscanbeadded.Anythirdpartyquestionsmaybeadded manually. Withinthenextbusinessquarter,SonicRecruitwillbeannouncingthepartnershipwithathirdparty assessmentvendor. ThepercentilerankingallowsHRtofocusimmediatelyonthemostqualifiedapplicants,eliminating unprofitablephonescreensandensuringqualifiedapplicantsareconsistentlythefocus. OtherAssessments Notapplicable. BackgroundChecksandDrugScreening SonicRecruitiscurrentlyintegratedwithArrinSystems,anindustryleaderinbackgroundscreening. Integrationwithothervendorsisavailablebyclientrequest. Backgroundchecksareinitiated,viewed,andstoredwithinacandidatesprofile,keepingalldata neatlyorganized. Recruiterscancheckthestatusoftheircheckwithasinglemouseclick. SonicRecruitusesHRXMLtostreamlineintegration. WorkforceDiversity SonicRecruitboastsavigorousreportingtoolwhichallowsclientstoreportonamyriadofdiversity information,includinggender,race,veteranstatus,FLSAcodes,andmore. RecruitersandhiringmanagerscanbeautomaticallypromptedtogiveapprovedReasonfor Rejectioncodesforeachapplicant Recruiterscaninputdataforindirectapplicantsordirectthemtoaportionoftheircareerssitetoenter itthemselves. Diversitydatacanbecollectedinavarietyofways,duringoraftertheapplicationprocess. KeyReportingMetrics SonicRecruittracksmetricsincludingsourceefficiency,timetofill,costperhire,EEO,recruiter pipelineandrecruiterefficiency.
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HRISIntegration SonicRecruithasintegratedwithSAP,Oracle,andPeopleSoftandothers. Thetimelineforintegrationdependsontheclientsspecifications. HRXMLisutilizedforintegration. Clientsareencouragedtoprovidetheirspecificintegrationcriteria,ratherthanapredesigned module. AHRISinterfaceutilityisprovidedatnoadditionalcharge. Internationalization SonicRecruitisinproductioninthefollowingcountries:US,Canada,TheCzechRepublic,France, Germany,HongKong,Indonesia,Japan,TheNetherlands,SaudiArabia,SingaporeandtheUK. SonicRecruitisavailableinEnglishhoweverithasbuiltwebinterfacesinseverallanguages. ResumeparsingisavailableinEnglishandFrench. SonicRecruitprovidestextfieldsthatcanaccommodateanycurrency. ArchitectureandPerformance WebBrowsersSupported SonicRecruitisoptimizedforIE5.5orbetterandNetscape6.0orbetter,thoughcompatiblewithless currentbrowsers. RolesandPermissions SonicRecruitusersarenotconstrainedbynarrowlydefinedroles. Eachusermayhavecustomsettingsenablingordisablingspecificfeaturesandfunctions,aswellas limitingorallowingaccesstosensitivedata. ASPEnvironment TheASPiscolocatedwithNacioinNorthernCalifornia. SonicRecruitusesredundantservers. Documentationisavailableforprospectiveclients. Therearequarterlyinternalauditsoftheinfrastructure. SonicRecruitispasswordprotectedandavailablewithSSL. Systemavailabilityis99.999%. SonicRecruitregularlyupgradesitssystemandoffersenhancements. Allclientsrunthesameversionofsoftwarewithcustomconfigurationscustomizationsanddata integrityarenotaffectedbyupgrades. ClientCustomization SonicRecruitisacompletelycustomizablerecruitingsolution100%ofimplementationsare customizedaroundclientneeds. Thededicatedstaffofimplementationspecialistscustomizeseachclientssystem,frequentlyinless thanoneweek. TheSonicRecruitprocessallowsimmediatecustomizationbyclients,supportstaff,oranyonewith accesstothesystem. SystemScalability Thelargestimplementationincludesa35personHumanResourcesrecruitingdepartmentandan unlimitednumberofdepartmentalhiringmanagersandexternalvendors. ThereisnoreasonablelimittohowmanyhitspermonthanySonicRecruitintegrationcansupport. Thedatabaseshaveanunlimitedcapacitysomeclientshost60,000+individualcandidateprofiles.
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SystemReplacementandDataMigration SonicRecruithasconvertedovertwelvedifferentdatabasetypesfromotherATSproviders. Dataconversionisusuallycompletedinafewweeks. Thekeyactivitiesofasystemreplacementincluderesumedatamigrationandcareersiteredesign. Implementationspecialistshaveexperienceconvertingclientsfromawidevarietyofothervendors morethan80%ofcurrentclientshaveconvertedfromanexistingdatabase. ServiceDifferentiatorsandSupport SonicRecruitscoresconsistentlyhighonATScustomersatisfactionsurveys. Thestaffhasyearsofexperienceinprojectmanagement,corporateHR,andrecruiting,to understandtheneedsofclients. Trainingtakesplaceinaclientscustomizedsystem,notagenerictestsystem. Thespecialistwhoguidesthemthroughdesign,customization,andimplementationhandlestraining andbecomestheirprimarysupportcontactthepersonwhohelpedbuildthesystemisalwaysaround tohelpthemuseandimproveit. Thelongtermrelationshipdevelopedpreventsmisunderstandingsandgivesclientsaninformed soundingboardwhoknowsthespecificneedsandgoalsoftheirteam. ImplementationSupport SonicRecruitclientsusuallygoliveinweeks. Theapproachisdeeplyconsultative.EachimplementationisassignedadedicatedSonicRecruitstaff memberwithexperienceinbothprojectmanagementandcorporaterecruiting. Only1015hoursovertheentirecourseofimplementationincludingtrainingisrequiredfromthe recruitingteam. BestPractices Thespecialistassignedhelpseachclientdeterminebestpractices. Theimplementationspecialisthandleseachclientfortheentiredurationoftherelationship. Theindividualwhohelpeddesignthesystemistheretosupportandimproveitastimegoeson. ThereisnochargeforthesupportoradviceofaSonicRecruitteammember. HelpDeskSupport SonicRecruitssupportstaffisavailableMondaythroughFriday,7a.m.to6p.m.(PST)bytelephone, livechatandemail. SupportisavailableinEnglish. OtherSupportServices SonicRecruitofferseachclientadedicatedaccountmanagerwhoisusuallythesameindividualthat configuredthesystemandtrainedtheusers.Thisrelationshipenablesadeepunderstandingofthe clientsprocess,needs,goals,andprogress,bothupfrontandovertime.
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TaleoCorporation TaleoProfessional
575MarketSt.,EighthFloor SanFrancisco,CA94105 Phone:(415)5389068 www.taleo.com
CompanyFacts Foundedin1999 HeadquarteredinSanFrancisco,CA Lessthan550employees MajorClients JPMorganChasefinancialservices Honeywell manufacturing DowChemical manufacturing Procter&Gambleconsumergoods AmericanAirlinestransportation UnitedHealthGrouphealthcare Starbucksretail BestBuyretail ClientBase 15%ofclientshavelessthan5,000employees 40%ofclientshavebetween5,000and20,000employees 45%ofclientshaveover20,000employees Approximately265activeclients Clientindustriesinclude:healthcare,manufacturing,consumergoods,financialservices,retail, hospitality,lifesciences,transportation,mediaandentertainment,telecommunications,technology, energy,institutionalandgovernment. TaleoprimarilytargetsGlobal2000organizationsandtypicallyservesorganizationswithanaverageof 40,000employees. FinancialOverview Taleoisaprivatelyheldcompany.However,aregistrationstatementisfiledwiththeSECforthe proposedinitialpublicoffering. Taleohasraisedapproximately$35millionincapitalfundingsinceitsinception.Thelatestroundof financingwascompletedinJanuary2001,andthecompanyhasbeenselfsustainingsincethen. DetailedfinancialinformationcanbefoundinTaleosfilingwiththeSEC. Companyrevenueinthe9monthsendingSept.30,2004was$43M. Solutions TheTaleoEnterpriseEditionTalentManagementSuiteisdesignedforcompanieswithmorethan 5,000employeesandincludestwelvemodularsolutionstoenablemanagementoftalentinitiatives throughoutlarge,complexorganizationstoreduceprocessvariance,drivequalityandconsistency andcreateefficienciestoincreaseworkforceproductivityandenhanceorganizationalvalue. The solutionsincludeTaleoHourly,TaleoWorkforceMobility,TaleoCampus,TaleoContingent,Taleo Projects,TaleoAgency,TaleoRegulatoryandDiversity,TaleoIntegration,TaleoAssessment,Taleo TalenMetricsReporterandTaleoOnboarding.
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TaleoBusinessEditionisawebbasedsubscriptionservice,allowingrecruitersandHRgeneraliststo tryonline,buyonlineandstartworkingwiththestaffingmanagementsoftwarewithinhourstosave time,costsandbettermatchindividualstojobs,decreasingthetimetocontributionforhires. Generallyorganizationswithupto5,000employees,specificdepartmentsordivisionsoflarger companies,willbenefitfromTaleoBusiness.
CoreSolutionOverview TaleoProfessionalhelpsorganizationsmanageprofessional,salariedtalentmanagementfunctions, includingattractingandevaluatingcandidatesandemployees,matchingskillsagainstjobopportunities, candidaterelationshipmanagementandinternalemployeemobility.TaleoProfessionalprovidesmanyto manymatchingofcandidatesandemployeesagainstavailablejobopportunities,andincludesvariable workflowsfordifferenttypesofworkers,locations,workgroupsandregulatoryenvironments,aswellas resumeprocessingcapabilitiesandproventhirdpartyintegrationcapabilities. Taleodeliverssolutionsforassessing,acquiring,assigning,retaining,andmanagingtalentmore consistently.Taleoscombinationofpioneeringexperience,collaborativeclientrelationships,deepand broadtechnology,andresearchinsightdefinesastandardforcreatingvaluethroughtalentmanagement. TheConfigurableTalentProcessPlatformprovidesthefoundationforconsistentexecutionofprocesses throughoutanorganizationwhileadaptingitlocallyaccordingtotheorganization,location,andlocal talentmanagementmodel,typesofhires,employeesandinternalmobilityrequirements. Taleosthreetierselectionstrategybeginswithdisqualificationquestionstoeliminatecandidateswhodo notmeettheminimumrequirements.Then,TaleosproprietaryACEMethodologyhelpsidentify candidateswiththeskills,skilllevelsandinterestsmatchingopenjobs.Finally,Taleosassessment solutionidentifiesthecandidateswiththerightaptitude,attitudeandculturalvaluestobeeffectiveatthe job. TheproventechnologybehindTaleosrobust,threetiercomputinginfrastructuresupportstodays demandingITrequirementsandguaranteesthereliability,scalabilityandsecurityoftheenterprise staffingsolutionthroughASPdeliveryorclienthostedmodels.Themajorityofclientsusetheserviceas anASPdeliverymodel.Theproductisinitssixthgeneration. Pricingisbasedonaslidingscaleofthenumberofcustomeremployeesintwocategories (salaried/professionalworkersandhourly/productionworkers).Thedistinctionismadetoreflectthe volumeandcomplexityofthedifferenttypesofhires. ExternalJobBoardDistribution Requisitionsareautomaticallyupdatedonjobboardsandcareersiteswhenstatuschanges(filled, expired,onhold,cancelled)orwhendetailsareupdated. ClientscanposttojobboardsdirectlyfromwithintheStaffingWebTopatnoadditionalfeetothe followingpremiercareersites:Monster.com,Monster.ca,Hotjobs.com,Hotjobs.ca,Headhunter.net, Jobboom.com,CareerBuilderandAmerica'sJobBank. UsersareassignedausernameandpasswordintheSystemAdministrationModule.Thereisalsoa passwordmanagementfunctiontohaveauserchangetheirpasswordonthefirstloginandona regularbasis(asdefinedbytheclient). JobscanbeautomaticallypostedviatheintegratedSourcingManagerdeliveringOneclickposting tointernalandexternalwebsites,jobboards,andprintmedia.Usersbenefitfromrealtimeposting anddetermineasourcingstrategybyrequisition.
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AnintegratedportaltoeQuestenablesamultipostingservicerepresentingover1,200jobboards includingniche&freesites,andnewsserviceswithintheStaffingWebTop. Adescriptionofeachjobboardscoverage,estimatedprice,andthelengthofeachjobboardterm areprovidedwithintheStaffingWebTop.eQuestisofferedataminimalfee,basedonvolumeand blocksofpositionsposted.
Searching Taleohasstructuredsearchcombinedwithkeywordsearchinadditiontoaconceptualsearch. JobSearches Taleoutilizesloopbackfunctionalityforcustomerspostingonmajorjobboards.Oncecandidates applytoajob,theyarereroutedtothecustomerscareersitetofacilitatethecandidatesprofile beingentereddirectlyintothesystem.Candidateswillappearrealtimewhenapplyingtorequisitions, evenfromexternaljobboards. Requisitionsareautomaticallyupdatedonjobboardsandcareersiteswhentherehasbeenastatus change(filled,expired,onhold,cancelled)orwhendetailsareupdated. Thesystemsupportssourcingcandidatesfromjobboardsbyredirectingthecandidatetoa customerscareersection.Thecandidatesapplydirectlyinthecustomersdatabase. Aseparateloginiscreatedtoautomaticallyloadselectedcandidateresumesintothesystem. Jobboardsearchresultsarenotcurrentlyintegratedintothedatabasesearchresults,butitis somethingTaleoisinvestigating. WebMining TaleooffersaccesstotheAIRSSearchStationInternetminingtooldirectlythroughtheapplications ResourceCenterforasmallfee.(IfanexistingagreementdoesnotalreadyexistwithAIRS). DemandandSupplyPlanning Taleosfoundingprinciplesarebaseduponsupplychaintactics,withthepremisethatmatchingthe availableskillsandtalentinacompany,withtheworkthatneedstobecompleted,leadstoatalent managementprocessthatbreedsoperationalexcellence. Demandcanbeidentifiedandtrackedalonganumberoflevels,including,bybusinessunit,location, jobfunction,permanent,hourlyorcontingent,etc.Customerssetupthesystemtotrackdemandin waysthatworkfortheirbusinessprocesses. Astandardcompetencydatabaseofover22,000skillsissupplied.Customerscancreatespecific competencymodelsforindividualjobspullingfromtheskillsdatabase,andquestionsfromrecruiters andhiringmanagers. Taleotracksthenumberofopeningsassociatedwitheachrequisitionanddecrementsthose openingswheneveracandidateishired.Gapsareidentifiedagainstindividualrequisitions,oracross theorganizationusingstandardorcustomizedreports. ComprehensiveSourcing TaleopartnerswithResumeMirror,whoprovidesadvancedcandidateinformationprocessingand standardizationtechnology,REX.REXperformssophisticateddataextraction,standardizationand normalizationprocessesinseconds. Thefollowingdocumenttypesareaccepted:MSWord,PDF,text,HTML,emailbasedandmore than80othercommonformatstoasinglestructuredformat. Theresumeparsingfeatureisusedtoextractkeydataelementsfromacandidatesresume automaticallypopulatefieldsinthecandidatesprofile. Resumesmaybeloadedviacorporatecareersite,fax,email,localdriveandshareddriveandpaper resumesviaTaleosCaptureResumeorOCRscanningcapabilities.
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DupeDetectionandManagement Forpaperresumes,duplicatesareidentifieduponimport.Upontransmissionfromthescanning vendortotheStaffingWebTop,aqueryforemailaddress,firstname,andlastnameisperformedto determineiftheprofileisaduplicate. CustomershavetheoptiontosetanXMLFlagtoupdatetheoriginalrecordforeachduplicate.The XMLflagisaglobalsettingthatwillapplytoallduplicatesforaclient. Iftheduplicatesubmissionisforanewrequisitionnumber,however,theresumewillbestoredwith thenewrequisition,andwillnotreplacethetextinthecandidate'sgeneralprofile.Ifitisfora requisitionalreadyassociatedwiththecandidate,thesystemwilloverwritetheresume.Acentral profileismaintained,butthecandidatecanvarytheresumebasedonthepositiontheyareapplying for.If"Update"isturnedoff,therecordisnotbeimportedandwritestoanerrorlogformanual considerationbytheclient. AssessmentandScreening Prescreening Aprofilebasedsolution,candidateprescreeningisdoneautomatically.Taleogivesclientsthe advantageofautomaticallyprequalifyingcandidatesastheygothroughtheapplicationprocess. Candidatesapplyingtoarequisitionareautomaticallyattachedtoarequisitionandareaskedspecific clientdefinedprescreeningskillsandquestions.Questions/skillscanbesetasrequirementsforthe position,orasanasset. Customerscanchangequestions,weights,processesandcreateknockoutquestions. Taleohasabuiltinassessmentplatformtoallowuserstoincorporatevalidatedthirdparty assessmentquestions,theirownvalidatedassessments,orvalidatedassessmentquestionsprovided byTaleosIOPsychologystaff. TaleohasaprovenintegrationwithePredix. Taleoensuresunbiasedandconsistenthiringbycreatingasetofquestionsusedautomaticallyfor everycandidate. OtherAssessments Taleohasdevelopeditsownassessmentplatform,andemploysaninternalI/Ostafftoprovide selected,validatedassessmentcontent.Taleohaspartneredwithseveralassessmentscontent providerswhoarecertifiedtoputtheircontentonTaleosplatform.Theseprovidersinclude:BHI, PolarisAssessmentSystems,ShakerConsultingGroupandTalentMine.Nointegrationisnecessary tousetheassessmentsolution. WhenusingTaleosAssessmentSolution,Taleostorescandidateanswersinanareathatisonly accessibletotheI/Ocontentauthor.Assessmentresultsareavailableineachcandidatesprofileand viewablebyauthorizedrecruitersandhiringmanagers. TaleoisintegratedwithePredix,DevelopmentDimensionsInternational(DDI)andSHL. Inthecaseofvendorintegrations,candidateanswersaresenttothethirdpartyassessmentprovider andresultsaresentbacktotheTaleosystem. TaleoRSXMLisusedforassessmentintegrations.RSXMLisasupersetofHRXML.Taleo believestheRSXMLstandardsaremoreadvancedthanHRXMLstandards. BackgroundChecksandDrugScreening Forbackgroundcheckinganddrugscreening,TaleohaspartneredwithHireRight,Accurate Background,FirstAdvantageCorp.andKroll. Userscanrequestchecks/screensdirectlyfromtheTaleouserinterfaceusingtheTaleoPartner StaffingServicesplatform(T/PaSS).T/PaSSisanintegrationframeworkthatsupportsembedded, preintegratedaccesstoSolutionPartnersforstaffingservices.Inadditiontotheembeddeddata, eachservicecanbeinsertedintodifferentworkflows,throughselfserviceconfiguration.Asaresult, workflowstepsandstatusaretriggeredautomaticallybasedontheresultsreturned.
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T/PaSSoffersturnkeyintegrationthateliminatesseparateITintegrationprojects,embedded, configurableworkflowtriggersfromIntegratedSolutionPartners,andthirdpartyresultsaccessible directlyfromtheStaffingWebTopandManagerWebTop. Statusupdatesarereceivedandstoredaspartofthecandidatesprofile. BothsummaryanddetailedresultsarereceivedbyTaleo. TaleoRSXML(asupersetofHRXML)isutilizedforintegrations.
WorkforceDiversity Taleocanhelpcustomersmeetdiversitygoalsbysupportingdiversityjobboards,uniquecareer sites,andspecializedsourcingprogramstoattractadiversecandidatepool. Diversitydatacanbecollectedatanypointintherecruitingselectionprocess,asdefinedbythe customerincludingduringtheinitialapplication,aftertheinitialinterview,orafteranofferhasbeen accepted. Datacanbecollectedfromcandidatesthathavenotapplieddirectly. Thefollowingdiversityprogramsaresupportedintermsoftrackingandsupporting:EEOC,OFCCP, AA,WOTCand WTWTC. TaleosRegulatory&Diversitysolutionprovidesorganizationswiththeabilitytocreateconsistentand scalabletalentmanagementprocessesthathelptoreduceexposuretolawsuitsandregulatory actions,complywiththerequirementsofcertaingovernmentcontracts,reduceadministrativecosts andimprovethequalityofhirethroughsupportofdiversityprograms. KeyReportingMetrics TaleohasintegratedtheBusinessObjectsreportgenerationtoolintotheStaffingWebTopforits StaffingMetricsReporter. BusinessObjectsallowsuserstocreate,view,refresh,schedule,broadcast,andexplorereports.For moreinformation,seewww.businessobjects.com. HRISIntegration TaleosIntegrationSolutionenablestheimportandexportofdatathroughtheTaleoIntegration Platform. TheWebMethodsintegrationsolutionprovidesreadytouseinterfacestomajorHRISrequiringonly datamappingontheclientsside. TaleousesWebMethods,anintegrationtoolinB2B,asthemediumtomanagethetransportand mappingofdata.Customersbenefitfromtheflexibilitytouseanytransport/protocolanddocument format,readyservicemappingstoB2BservicesonthecustomerendforwidelyusedERPsolutions, inbuiltqueuinganddatamanagement,guaranteeddeliveryandfeedbackmechanisms,and managementdataexchangeovertheInternetorleasedlines. DataexchangedovertheTaleoIntegrationSolutionincludesimportofcandidate(profiles& applications),jobdescription,jobpositiontemplate,user,andusergroupdata,aswellasexportof candidate,historytracking,andjobpositiondata.Newtypesofimportandexportdatawillbeadded infutureversions. Internationalization Taleossolutionsarecurrentlyimplementedin87countries: o NorthAmerica:Belize,Canada,CostaRica,ElSalvador,Guatemala,Mexico,Nicaragua, Panama,andtheUnitedStates o SouthAmerica:Argentina,Brazil,Chile,Colombia,Honduras,Peru,andVenezuela o Europe:Austria,Belarus,Belgium,Bosnia,Herzegovina,Bulgaria,Croatia,CzechRepublic, Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Ireland,Italy,Latvia,Lithuania, Luxembourg,Macedonia,Moldova,Netherlands,Norway,Poland,Portugal,Romania,Russia, Switzerland,Slovakia,Slovenia,Spain,Sweden,Turkey,Ukraine,UnitedKingdomand Yugoslavia
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o Africa:Algeria,Egypt,Kenya,Morocco,Nigeria,SaudiArabia,SouthAfrica o AsiaPacific:Australia,Azerbaijan,China,Cyprus,India,Indonesia,Japan,Jordan,Kazakhstan, Kyrgystan,Lebanon,Malaysia,Mongolia,NewZealand,Pakistan,Philippines,Singapore,Syrian ArabRepublic,Taiwan,Tajkikstan,Thailand,Turkmenistan,UnitedArabEmirates,Uzbekistan, VietnamandYemen Thefrontend(candidatefacing)isavailablein13languagesincluding:Chinese,SimpleModern Chinese,Kanji,Japanese,Dutch,Italian,Spanish,German,USEnglish,UKEnglish,French, CanadianFrench,Danish,Swedish,andPortuguese. Thebackend(clientfacing)isavailableinEnglish,FrenchSpanishandGerman. Onerequisitioncanexistinseverallanguages. AnalliancewithMagnaWareenablesclientstoacceptpaper,fax,digitalsenderandelectronic documentsin120languages(includingmultibyteAsiancharacters). Additionalfeaturesprovideforcurrencyanddateformatting. Aspartoftheadministrativesetup,thedateformatcanbedefined. Thecurrencyconversioncanbesetupintheadministrationmodule. Informationincandidateorrecruiterselectedcurrency. Requisitionorcandidatespecificcurrencycodewithmonetaryvaluesdependsonwherejobisposted fromvs.residenceofcandidatebeingprofiledoruserpreference. Automaticconversionofmonetaryvaluesduringcandidatesearchesandautomaticjobmatching processes,includingconversionratesandroundingalgorithms. Inputandmanagementoflowprecisionconversionratesforeachpairofcurrencies.
ArchitectureandPerformance WebBrowsersSupported Frontend(CareerSection):MicrosoftInternetExplorer4.01SP1orbetterissupported,with WindowsNT4.0(withappropriateServicePack:SP6),Windows2000(withappropriateService Pack:SP1)andWindows98,MacOSFU18.6withInternetExplorer4.5and5.0. Backend(Recruiter):MicrosoftInternetExplorer5.01orbetterissupported,withWindowsNT4.0 (withappropriateServicePack:SP6),Windows2000(withappropriateServicePack:SP1). RolesandPermissions Thereare14differenttypesofusersintheTaleoapplicationincludingmultipletypesofhiring managers,recruiters,systemadministrators,andseveralothers. Foreachusertype,customerscangranularlycontrolthecapabilitiesofeachuserofthesystem, includingdataandprocesscapabilitieswithintheapplication. ASPEnvironment TaleosfifthgenerationASPinfrastructureisdeliveredviatwodatacenterlocations,SanJose, CaliforniawithEquinix,andNewYork,NYwithInternap. Prospectiveclientsreceivethedisasterrecoveryplanandsecurityarchitecture. Redundanciesareinplacetoprovidehighavailability. Taleousesseveraldifferentsoftwarepackagestomonitoravailabilityandnetworkhealth. 99.9percentreliabilityoverthelastsixmonths.Quarterlyuptimereportsanddetailedoutagereports areavailabletoallclients. Allclientswillusethesameversionofsoftwarewhen6.1upgradestoremainingclientsarecomplete. Configurationsinthesoftwareareautomaticallymovedforwardwithnewreleases. Clientsdonothavecustomizations,sotherearenoissueswithnewreleases. AsanASP,Taleolimitscustomizationsbutextensiveconfigurationcapabilitiesareavailabletoallow eachcustomertotailorthesoftwaretomeettheiruniquebusinessrequirements. Customerscanmakechangestotheconfigurationthemselvesatanytime.
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ClientCustomization Taleoprovidesforcustomersneedsforflexibilitybyallowingpersonalizingorconfiguringtheproduct ratherthancustomizingtoacustomersspecificrequirementsallowingthemtomaintaincontrolover theirownpolicies,brandingandmarketinginitiatives. AnystaffingprocesscanbeenabledbyTaleosACEConfigurableWorkflowtechnology.Taleo providesorganizationswiththeabilitytoenableworkflowsthatarespecifictoeachjobtype.This ensuresthattheexactstepsnecessarytofillajobarefollowedeachandeverytime.Workflowswill beenabledforjobtypesandgeographies(country,region)orbusinessunitshowever,any combinationispossible. Thereareover300configurationswitchesintheapplicationtoallowclientstocustomizethe application.TaleoalsooffersUserDefinedFields(UDF)toallowclientstoaddfieldstothe requisition,candidateandofferrecords.UDFscanbedropdownboxesoropentextoflimitedor unlimitedlength,aswellasotherformats.UDFsarefullyreportable. TaleoofferstheCareerSiteBuildertoincreaseacustomerslevelofflexibilityandcustomizationin buildingoneormorecareersections.TaleosCareerSiteBuildersupportsthecreationofalarge numberofuniquecareersites,alllinkedtothesamecorporatesiteandaccessiblefromtheStaffing WebTop.TheCareerSiteBuildercanbeeasilyconfiguredtocreateanewcareersitewithno interventionfromtechnicalsupportatTaleothoughsupportisavailableifneeded. WiththeCorrespondenceManager,customerscreateandcustomizelettersandemailsfromwithin theapplicationinadditiontomodifyingletterssentautomaticallybythesystem.Lettersareavailable inallsupportedlanguagesdesignatedbythecustomer.Letternaming,creationandmaintenancewill bemanagedintheAdministrationmodule.Customletterscanbesentinconjunctionwithactions takenoncandidatessuchaschangesinstatus(interview,hire,etc.)andbeassociatedwitha customersstructureelements(job,locationororganization).Administratorscansetupfrequently usedparagraphsasinsertstoconstructlettersthatmaybesimilarbutcontainslightlydifferent information(suchasofferletterswithandwithoutstockoptions).Theseinsertscanbeselectedand sequencedonanalacartebasiswhenconstructinganewletter. Allproductenhancementsarecustomerdriven.FocusGroupsareconductedthreetimesayearto understandtheneedsofcustomersanddeterminetheRoadMap. Customerscansubmitanenhancementrequestthroughthetechnicalsupportteam.Taleoprovides customerswithawebtoolforcommunicationpurposesaswellasatollfreephonenumber. Allrequestsareprioritizeddependingoncomplexity,consequencesandurgencyofrequest.The prioritizationofrequestedchangesisaffectedbythefollowingfactors:thepotentialforlossof databaseintegrityifany,thecauseofanapplicationfailure,thenumberofcustomersrequestingit, theabsenceofworkaroundprocedures,andthecurrentdevelopmentactivities. SystemScalability OneofthelargestimplementationsisHewlettPackard,whichemploys140,000individuals worldwide,has14,000HiringManagersandreceives700,000candidatesperyear. HewlettPackardselectedTaleoforitsvisionandcapabilitytoexecuteonaglobalscale. HPssolutionhasbeendeployedin60countries. SystemReplacementandDataMigration Taleohassuccessfullyhandledmultiplesystemconversions,includingdatamigration.Adata migrationprocessincludesthefollowingactivities: o MappingofeveryfieldfromthesourcesystemtoTaleo. o Extractionofthedatainaspecificformat(bytheclient). o ConversionandloadingoftherecordsintheTaleoenvironment. o Qualityassuranceandsystemtests. Theprofessionalservicesteammanagesmigrations.
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ServiceDifferentiatorsandSupport ImplementationSupport Priortoassigninganimplementationteam,Taleowillperformathoroughprojectscopingto understandthesizeoftheimplementationinitiativerequiredandtheresourcesneededtostaffthe effort. Potentialprojectresourcesrequiredfromtheclientare:aProjectSponsor,aProjectManager,a ProjectLead,aProjectCocoordinator,aUserRepresentativeperregionorbusinessunit,anIT ProjectLeadandotherspecializedteammembersdependingonthecomplexityoftheorganization. PotentialprojectresourcesfromTaleoare:theServicesDirectorfortheregion,aProjectManager and/orSeniorConsultant,anImplementationConsultantandaTechnicalConsultant. TimedevotedtotheimplementationbytheClientsdifferentprojectresourcesvariesdependingon thestructureoftheimplementationteam,scopeoftheprojectandcomplexity,typicallyrangingfrom threetosixmonths. BestPractices BestPracticesDatabaseTalentManagementKnowledgeBase o AuniqueattributeofTaleoistheTalentManagementKnowledgeBase.Thisknowledgebaseisa collectionofbestpracticesgatheredfromthemorethan155implementationsperformedforthe large,globalclientbase. o TheImplementationConsultantsandClientOptimizationAnalysts(COAs)utilizetheknowledge baseforeachnewclient,therebyprovidingnewclientswithestablishedworkflowsandbest practicesfordifferentstaffingtopologies,suchascampus,hourly,professional,contingentand global. o Customersreceiveworkflowsandbestpracticesthatcanalsobeconfiguredforunique processes. o COAsusethiswealthofknowledgetoassistcustomerswithbenchmarkinganalysisandongoing optimizations. BestPracticeToolkitDataPrivacy o TaleohascompletedaEuropeandataprivacycompliancyprojectthatincludesthefollowing countriesorgovernmentalentities:EU,Austria,Italy,Belgium,Luxembourg,Finland,The Netherlands,France,Spain,Germany,SwedenandtheUK. o Asaresultofthisfilingprocess,TaleohasproducedaDataPrivacytoolkitandtrainedall consultantstohelpclientsapplybestpracticesinthisarea. o TaleosproprietaryACEBenchmarkingtoolprovidesbestpracticesintalentmanagementare generatingresultsforcustomers. o ACEBenchmarkingprovidesastrategicviewoforganizationsenterprisetalentmanagement initiatives. o ACEBenchmarkingenablesallclientstobenchmarkthemselvesagainstotherbestinclass companiesinawidevarietyofkeyperformanceindicatorsincluding:EmployerofChoice, ProcessExcellence,ApplicationUsageandWorkforceProductivity. o ThebenchmarkingtoolallowsTaleotoworkcloselywithcustomerstorefineandmeasuretalent managementinitiativesinordertoimproveandbuilduponprogramswhereneeded. HelpDeskSupport Taleo'soffers24/7webandphonebasedtechnicalsupportfordaytodayissues,incidentsand productrelatedquestionsisavailable. Anassignedclientexecutivehelps maximizethebenefitofthesolution.
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VirtualEdgeCorporation VirtualEdgeEnterpriseStaffingSuite
CompanyFacts Foundedin1998 HeadquarteredinYardley,PA Lessthan100employees
1010StonyHillRoad Yardley,PA19067 Phone:(215)5045400 www.VirtualEdge.com
MajorClients AgilentTechnologieselectronics,40,000employees AveryDennisonofficeproducts,21,400employees CampbellSoupCompanyconsumergoods,24,000employees TheChubbCorporationinsurance,12,000employees CovenantHealthcarehealthcare,11,000employees DeltaAirlinestransportation,55,000employees GenworthFinancialfinance/insurance,6,150employees HondaofAmericamanufacturing,13,500employees SaintGobainbuildingsupplies,172,000employees sanofiaventispharmaceutical,90,000employees SchneiderNationaltransportation,21,000employees SchwanFoodCompanyconsumergoods,24,000employees ClientBase 36%ofclientshavelessthan5,000employees 33%ofclientshavebetween5,000and20,000employees 31%ofclientshaveover20,000employees Approximately75activeclients VirtualEdgeoffersamodulewithintheEnterpriseStaffingSuitethataddressesthespecificshift/staffing needsofhealthcareorganizations. Financialoverview VirtualEdgeisaprivatelyheldcompany. VirtualEdgehasreceivedprivateequityfromthreeinvestors(EdisonVentureFund,Carmel AssociatesandStarCanyonLLC)inasingleroundoffinancing(SeriesA). Financialdataisavailabletoprospectiveclients. Asaprivatecompany,VirtualEdgedoesnotdisclosefinancialinformationpublicly. Solutions VirtualEdgeEnterpriseStaffingSuitetargetsmediumtolargecorporationsandprovidesacomplete solutiontoaddressthechallengesofacquiring,managinganddeployinganorganization'sworkforce. Deployableseparatelyortogether,VirtualEdge(VE)EnterpriseStaffingSuiteoffers o VEProfessionalsupportingtherecruitmentoftheexemptandnonexemptworkforce, o VEHighVolumesupportingtherecruitmentofthealwaysopen,needdrivenpositions, o VEContingentsupportingtheengagementofthecontingentworkforceallowingcompaniesto recruit,procureandmanagetheircontingenttalentpooland o VESalutesupportingtheonboardingprocessfornewemployees.
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CoreSolutionOverview Inadditiontoofferingtheindustrysonlyguaranteedperformanceresults,VirtualEdgehasrefinedavalue deliverymethodologyensuringcustomersgetthevaluetheyexpect(VirtualEdgeValueRealization Methodology).Theprocessisiterative,focusingonimprovementsinthevaluechainprovidingthehighest return,andincludesdiscovery,delivery,andmeasurementineachstage. In2004,VirtualEdgeinitiatedtheZeroCodeplatformtomarkettheircommitmenttodevelopingand deliveringasingleversionofcodewhereacustomerisneverleftbehind. WhiletheVirtualEdgesolution canbeconfiguredandpersonalizedtoacustomersenvironment,asinglecodebaseofferscustomers thebenefitsofrapidfeaturereleasesandscalability. Currently,allclientsareusingVirtualEdge6.6inahostedenvironment. VirtualEdgesoftwareisofferedin alicensedorsubscriptionbusinessmodel,andbothmodelsareofferedinahostedenvironment.Pricing isbasedonemployeeheadcount. ExternalJobBoardDistribution VirtualEdgeformatspostingsforjobboardposting,handleseditsandremovalswhenrequired.. VirtualEdgepoststoover30jobboardsworldwide.Newboardsareaddedbasedoncustomer requests. VirtualEdgeusesdirectinterfaceswiththejobboards. Tosimplifythemanagementofjobboardintegration,VirtualEdgehasdevelopedgenerictemplates foreachjobboard,withdynamicsettingstosupportcustomerconfigurations. Usernamesandpasswordsaremanagedwithinthejobboardtemplates. Advancednotificationofjobboardpostingchangesisprovidedtotriggermodificationofthe templates. Secondaryjobboardswithautomatedprocessesaresetuplikeprimaryjobboards. Searching Keyword,Booleanandzipcoderadiussearchesareoffered. Thesystemfeaturesconceptualsearching,poweredbyEngenium.Engeniumisutilizedinfive locationswithintheapplication. JobBoardSearches CandidatessourcedfromjobboardscanbeemaileddirectlyintothecustomersVirtualEdgesystem, automaticallycreatingacandidateprofile. JobboardsearchresultsarenotintegratedintotheVESystemsearchresults. WebMining VirtualEdgecaninterfacewithseveralwebspideringtechnologiessuchasTalentHook,Infogistand AIRSSearchStation. SearchresultsforsuchsessionscanbeautomaticallysenttoVirtualEdge,updatingthecandidate databaseaccordingly. DemandandSupplyPlanning Demandisidentifiedandtrackedbycompetenciesaswellascustomerspecifictracking requirements. Competencymodelsareprovidedbycustomersorthroughathirdpartycontentpartner. Supplycanbereportedrelativetodemandandevaluatedbycompetencythresholds.Datacanalso beanalyzedbyanumberofcustomerspecificcriteria,includinggapsanalysisbyrequirement. Hiringplanprogresscanalsobereported.
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ComprehensiveSourcing VirtualEdgehaspartneredwithResumeMirrortoforresumeparsing.ResumeMirrorsadvanced candidateinformationprocessingandstandardizationtechnology,REX,integrateswithVirtualEdgeto performdataextraction,standardizationandnormalizationprocessesinseconds. ResumeMirrorautomatesconversionofMSWord,PDF,text,HTML,emailbasedresumesand accuratelyprocessesover80othercommonformats. Resumescanbeparsedanduploadedintothesystemfromthecorporatecareerportal(internal, externalandreferral),fax,email,localdriveandshareddrive. REXlimitsvirusexposureandallowsyoutoidentifycoverlettersincludedinresumedocumentsand removeandstorecoverletterdataforlateruse. TheREXKnowledgeBasecontainsmorethan125,000termstoassistintheintelligentclassification andstandardizationofcandidateinformation.ThecomprehensivenatureoftheKnowledgeBase increasescategorizationaccuracyofcandidateinformation. REXproducesdataoutputintext,richtext,HTMLorXMLformattoconformtothelatestHRXML schemas. DupeDetectionandManagement VirtualEdgehasarobustduplicatemanagementsystem.Ifacandidatesfirstname,lastnameand emailaddressarea100%match,thesystemonlyallowssubmittalactivitytobeappendedtothe recorditdoesntoverwritethematchedprofile.Iffirstnameandlastnameoremailaddressmatch, therecordismarkedasasuspectduplicate.Thereisavisualindicatortosupportproactive, subjectivereviewoftherecordalongwithquickandeasysupporttounsuspectormerge/purgethe recordinquestion. Duplicaterecordscanbemergedandpurged. Multipleresumescanbeenteredintotheresumefieldandmultipleresumescanbe uploaded/attached. AssessmentandScreening Prescreening TheVirtualEdgeSystemcontainsapowerfulscreeningcomponent.Screeningincludestheabilityto attachoneormoreassessmentstoarequisition.Whenthecandidateapplies,theyarepromptedto completethequestionnaire(assessment).Thequestionscanbeweighted,aswellasseriesof questionscanbeweighted,andnavigationmaybeshortcircuitedbasedupondefinedscore threshold.Thecustomersdesignatedusers(SiteAdministrators)configureandmanagethe assessmentlibrary. VirtualEdgewillintegratewithathirdpartyforprescreeningataclientsrequest. Additionalprescreeningissupportedafterthecandidatehasappliedtothecompany/position. Recruiterscanselectfrompredefinedprescreeningassessmentstogatherfurtherinformationfor decisionsupport. Toensurethatallcandidatesarescreenedequally,noscreeningquestionsmaybeeditedordeleted oncethefirstcandidatehasappliedtotheposition. VirtualEdgehaspartneredwiththeVerticalScreencompanies,ePredix,andDDI,tooffercustomers moreadvancedscreeningcapabilitiesandaccesstotheirlibraries.Allpartnershipsarecustomer drivenandsupportedbytheUnifyintegrationmodelsupportingrealtimeorbatchinterface processes. OtherAssessments VirtualEdgeoffersamodulethatallowstheusertoinitiateservicerequeststooutsidevendorsforany typeoftaskthatthecustomermayoutsource(e.g.,backgroundchecks,referencechecks,degree verificationandemploymentverification). Bothcandidateanswersandresultsexchangedwiththethirdpartyvendor. VirtualEdgeutilizesthestandardXMLvocabularydevelopedandpromotedbytheHRXML Consortiuminthedevelopmentofsolutions.
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BackgroundChecksandDrugScreening VirtualEdgehasintegratedwiththefollowingbackgroundcheckingcompanies:AccurateBackground, AmericanBackgrounds,BIG(TruScreen),EverifileandHireRight. VirtualEdgeisintheprocessofintegratingwiththefollowingbackgroundcheckingcompanies: Acxiom,ChoicePointandUSIS. BackgroundchecksanddrugscreencanberequestedviaVirtualEdgeandarecommunicated directlytothethirdpartyprovider. Statusupdates,summaryand/ordetailedresultsarereceived. VirtualEdgeutilizesHRXML. WorkforceDiversity TheonlineprofilecanbeconfiguredtorequestEEO/genderinformationfromthejobseeker. Informationcanberequestedasstrictlyoptionaloritmaybeconfiguredasmandatoryquestionswith anoptiontoChooseNottoDisclose. TheEEOinformationisstoredwiththecandidaterecord,butisnotviewabletorecruiters/managers. SeveralreportssupportEEOrequirements,includingtheApplicantFlowLog,EEOSummaryand EEOClassificationSummary. Datacollectionrequirementsareconfigurablebycountry/requisition. Datacollectioncanbecollectedfromcandidatesthathavenotapplieddirectly. DiversityprogramssupportedincludeEEOC,OFCCP,AA,WOTCandWtWTC. KeyReportingMetrics Someofthekeymetricstrackedinclude:costperhire, timetohire,timetofill,timetoopen (requisitionapproval)andsourceeffectiveness. VirtualEdgeoffersscorecards. Cycletimescanbetrackedbyrequisition,recruiter,etc. HRISIntegration 90%ofimplementationshaverequiredintegrationprojectsinvolvinginboundandoutbounddata exchangetransactionsatseveraltouchpoints.TheseintegrationeffortsincludeSAP,Lawson, PeopleSoft,Oracleandproprietaryapplications. HRISintegrationtypicallyoccursduringthefourthstageoftheimplementationprocess. Anaveragecustomerislivein45days. Datamigrationservicesincludesupportingthecustomerinloadinglegacyrequisitionandcandidates aswellasorganizationalanduserdatafromanHRISfeed. Basedontheconfigurationofthesystem,VirtualEdgeprovidesthecustomerwithadataformatfor eachimportfile. Datacanbeimportedonaonetimebasistopopulatetablesoritcanbemaintainedthroughanon goingHRISIntegrationproject. VirtualEdgeonlyimportsthespecificdataprovidedbythecustomerandcanimportdatafilesofany sizeusingVirtualEdgesproprietarymiddlewarecomponent,Unify. UnifywasdevelopedbyVirtualEdgetostreamlinethedataexchangeprocess. UnifyisafullyconfigurablesolutionthatexploitsthebenefitsofbothXMLandHRXMLsStaffing ExchangeProtocol1.1. UnifyalsosupportslegacyfileformatexchangeforthosesystemsthatdonotsupportXML. Unifyisresponsiblefordatamapping,transmissionprotocolandfrequencyofbothinboundand outbounddataaswellasexceptionhandlingandreporting. Unifyhasnodependencyonthirdpartysystemasallprotocolsarestandard. Theprofessionalservicesteammanagesalldatamigrationprojects. Detailedintegrationspecificationsareprovidedtoprospectiveclients.
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Internationalization OneofVirtualEdgeskeystrengthsistheabilitytosupportlargemultinationalcompanieswiththe uniquemultilanguagecapabilitiesofthesoftware. GlobalcustomersincludeAgilentTechnologies,AveryDennison,Broadcom,CampbellSoup, Genworth(formallyGE),RohmandHaas,SanofiaventisandURS. VirtualEdgecustomersaresupportedinover80countries,including:Algeria,Argentina,Australia, Austria,Bangladesh,Belgium,Bolivia,Brazil,Bulgaria,Canada,Caribbean,Chile,China,Columbia, CzechRepublic,Denmark,Egypt,England,Finland,France,Germany,Greece,HongKong, Hungary,India,Indonesia,Ireland,Israel,Italy,Japan,Jordan,Korea,Lebanon,Luxembourg, Malaysia,Mexico,Morocco,Netherlands,NewZealand,Norway,Pakistan,Palestine,Philippines, Poland,Portugal,Romania,Russia,SaudiArabia,Scotland,Singapore,Slovakia,SouthAfrica, Spain,Sweden,Switzerland,Syria,Taiwan,Tanzania,Thailand,Tunisia,Turkey,UK,Ukraine,USA, VenezuelaandVietnam. 19languagesaresupported,includingthoserequiringdoublebytecapabilities:English,UKEnglish, Spanish,Italian,French,FrenchCanadian,German,Russian,Danish,Norwegian,Finnish,Swedish, Portuguese,Japanese,Chinese,SimplifiedChineseandHindi. BluePoint,aresumeprocessingpartnerofVirtualEdge,supportsEnglish,Spanish,Germanand French. VirtualEdgefullysupportslocalizationconsiderationssuchascurrency,dateformatsandother requirements. ArchitectureandPerformance WebBrowsersSupported Ataminimum,VirtualEdgesupportsInternetExplorerversions5.xorbetterandNetscapeversions 6.xorbetter. RolesandPermissions Userrolesareconfigurablebythecustomer.VirtualEdgesecurityisbasedonusergroupsand permissionlevelssetbycustomersystemadministrators. Permissionlevelsareassignedatboththefunctionallevelandfieldlevelprivileges(noaccess,read only,read/write). Permissionslimitthefunctions,fieldsanddataauserhasaccessto.Baseduponauserslogintothe system,userswillbeabletoaccessonlythoseareas/datatowhichtheyhavebeenprovidedaccess. ASPEnvironment SunGardhoststheapplication.VirtualEdgedatacentersarelocatedinPhiladelphiaandPittsburgh. Redundanciesarebuiltinandhotstandbysareavailableforfailover. Prospectiveclientsareprovidedwithdisasterrecoverplansandsecurityarchitecture. VirtualEdgesubscribestoasecurityauditservice,analyzesresultsandexecutesactionplansbased onanalysis. Above99.9%uptimehasbeenmaintainedsinceinception. VirtualEdgeprovidestwomajorreleasesperyear(SpringandFall).Eachmajorreleaseisfollowedby anExpressrelease. AllVirtualEdgecustomersarerunningonthesameversionofsoftware. InanASPenvironment,allusersrunonthesamesourcecode,makingfixesandupgradesavailable toeveryonesimultaneouslywithoutanyimpacttothecustomersuniqueconfigurationsettings. Onemonthpriortoanewrelease,acustomerssiteadministratorsarenotifiedoftheupdateand providedwithanonlineorientationpriortotherelease. TheVirtualEdgeprojectmanagerisavailabletodiscussnewfeaturesandfunctionality,preview screens,andaddresswhatitemsthecustomerisinterestedinimplementingintheirconfiguration. Inaclienthostedenvironment,patchesandsystemupgradesaresentouttothecustomerwith installationdocumentation.ProfessionalServicesisavailabletoassistthecustomerwith installation(s). 125 2006CareerBuilder.comLLC.Allrightsreserved.
ClientCustomization Configurableapplicationsareoffered,providingtheabilitytomapthefunctionalityintherespective applicationstosupporttheworkflowandprocessesofthecustomer. VirtualEdgesarchitectshavedesignedcorecomponentswhichdriverichconfigurability.Thisdesign goalwasdrivenbytheneedtoofferallcustomers,from200personorganizationsto120,000person organizations,asolutionthatsupportstheiruniqueworkflowneedsdoingsowithoutrepeatedly increasingtheresourcesrequiredtosupporttheapplication. Thisarchitecturedoesnotsimplysupportconfigurationatthegrosson/offlevelbutincludesadata dictionarythatdrivesscreencomposition,layout,rulesandread/writeusergrouppermissions morphingtheapplicationtotrulysupportacompanysrecruitingneeds. Anotherdriverofthisarchitectureistheacknowledgementthatchangeisconstant.Designersare taskedwithensuringthesolutionischangeenabled. BothcustomersanddesignatedVirtualEdgeprojectmanagersareequippedwithasuiteoftoolsthat allowthemtomakeconfigurationchangestosupportfutureinitiativeswithinacompanysrecruitment lifecycle. SystemScalability Thecustomerbaserangesfrom2,000to172,000employees. ThedeliveryinfrastructureoftheVirtualEdgesysteminherentlyrecognizesthatrecruitmentismission criticaltocustomersbusiness. ThearchitectureoftheVirtualEdgeplatformsupportsbestpracticeswithboththeabilitytoscaleup andscaleout. Astheapplicationisnotmachinedependent,capacityisbasicallylimitless. Bydistributingtheworkload,processingresourcesarespreadamongmultipleservers,whichimprove bothperformanceandtheavailabilityofoverallservice. VirtualEdgesupportsscalingoutviaclusteringandnetworkloadbalancing. Inaddition,ApplicationCenter2000helpstomanageanddeploytheenvironmentefficiently. Thresholdandcapacityareconsistentlymonitoredandevaluatedforscalestrategypriorto performanceissuesaffectingtheenvironment. Healthmonitorsareutilizedtoexaminevariousservicesandthresholdsandwillnotifyappropriate VirtualEdgepersonnelviatelephoneandemailofanyperformanceissues. SystemReplacementandDataMigration VirtualEdgeoffersexperiencedevelopedoveryearsandhundredsofclientengagementsfor migrations.ProfessionalServicescanprovidedataconversionservices. Dataconversiontypicallyoccursduringthefourthstageoftheimplementationprocess. Anaveragecustomerislivein45days. Datamigrationservicesincludesupportingthecustomerinloadinglegacyrequisitionandcandidates aswellasorganizationalanduserdatafromanHRISfeed.Basedontheconfigurationofthesystem, VirtualEdgeprovidesthecustomerwithadataformatforeachimportfile.VirtualEdgeonlyimports thespecificdataprovidedbythecustomerandcanimportdatafilesofanysizeusingVirtualEdges proprietarymiddlewarecomponent,Unify. UnifywasdevelopedbyVirtualEdgetostreamlinethedataexchangeprocess.Unifyisafully configurablesolutionthatexploitsthebenefitsofbothXMLandHRXMLsStaffingExchange Protocol1.1.Unifyalsosupportslegacyfileformatexchangeforthosesystemsthatdonotsupport XML.Unifyisresponsiblefordatamapping,transmissionprotocolandfrequencyofbothinboundand outbounddataaswellasexceptionhandlingandreporting. Theprofessionalservicesteammanagesalldatamigrationprojects.
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ServiceDifferentiatorsandSupport VirtualEdge'sGuaranteedPerformanceResultsisthefirstprogrambyanenterprisestaffingsoftware providerthatguaranteesmeasurableresults,sharedrisk,andalignedinterestsandguaranteesthe performanceondeliveringthem. ImplementationSupport Anaveragecustomerislivein45days. ImplementationsaremanagedbytheClientServicesgroupwithinVirtualEdge. TheVirtualEdgeimplementationteamiscomprisedof:theExecutiveSponsor,SeniorImplementation Director,DesignatedImplementationManager,ConfigurationSpecialist,IntegrationManager,and TrainingSpecialists. BestPractices BestpracticeresourcesareavailablefromtheVirtualEdgeimplementationteamtopostlivesupport. Informationisaccessibleviaahelpportal,trainingsessions,webinars,sitevisits,etc. VirtualEdgealsosponsorsregionalBestPracticessessionswithindustrythoughtleadersonthe topicsthatimpactcustomers. VirtualEdgeencouragescustomerstosharewhathasworkedforthemintermsofpeople,process, andproducts. Someservicesarecoveredundermaintenancesomearesponsoredbycustomersandsomeare sponsoredbyVE. HelpDeskSupport Systemsupportisavailable24/7.Standardhoursofoperationare8a.m.to8p.m.(EST). Supportisavailableviaphone,fax,emailandtheweb. SupportisprovidedinEnglishalthoughVirtualEdgehasprovidedtrainingtoenablelocalsupportin othernativelanguages. OtherSupportServices VirtualEdgeoffercustomersachoiceofseveralsupportpackagestomeetthespecificserviceneeds oftheirindividualorganizations. o PlatinumSupportMostcomprehensivesupportpackagefeaturingadesignatedTechnical AccountManagerresponsibleforongoingmanagementandmaintenanceoftheVirtualEdge application.Inaddition,thisprogramofferspriorityphoneresponse,tollfreeaccess,prerelease trainingandsystemaudits,aswellasstandardofferingsof24X7systemsupport,webaccess, andsoftwareupgrades. o GoldSupportPremiumsupportincludingfasterresponsetimes,tollfreesupportcalls,a designatedpointofcontact,asemiannualperformanceauditandhealthcheck. o StandardSupportTimelysupportforthemostcommonneedsofVirtualEdgeadministrators andusers.
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Webhire,Inc. WebhireRecruiter
CompanyFacts Foundedin1982 HeadquartedinLexington,MA Lessthan100employees MajorClients CentexHomes HeinzNorthAmerica LeeMemorialHealthSystem
91HartwellAve Lexington,MA02421 Phone:(781)8695000 www.webhire.com
ClientBase 81%ofclientshavelessthan5,000employees 16%ofclientshavebetween5,000and20,000employees 3%ofclientshaveover20,000employees Approximately200activeclients Clientindustriesinclude:manufacturing,biotech,retailtrade,informationservices,financeandinsurance, healthcare(targetaudiencewithWebhireHealthcare)andotherservices. FinancialOverview Webhire,Inc.isaprivatelyheldcompany. FinancialinformationisavailableuponsigningofanNDA. Solutions WebhireRecruiterCorporateEditiontargetslargercorporations. WebhireRecruiterProfessionalEditiontargetsmidsizedcompanies. WebhireHealthcareservestheneedsofHRprofessionalsinthehealthcareindustry. CoreSolutionOverview WebhireRecruiterdifferentiatesitselfbyproviding: Strategiccandidatesourcingcapabilities,connectingrecruiterstopassivejobseekersandtargeted sourcingoptions Flexibleprescreeningandpreemploymentselectiontestingoptions Streamlinedcandidatecommunicationandthedevelopmentofatalentpipeline WebhireWorkforceIntelligence togatherandreportkeyrecruitingmetrics Customersatisfactiondeliveredthroughthecustomercarecycle. Webhireoffersacoreapplicanttrackingsolutionthatispartofabroadertalentmanagementsolution, movingtowardsaddressingallaspectsoftheemploymentlifecycle.Additionalproductextensions offeredwithWebhireRecruiterenable: customizedworkflow,hiringmanager/recruitercommunication,ad hocreportinganddashboards,XMLbaseddataexchangewithHRIS,corporateandIntranetportalsand integrationwithMonster,AIRSOxygenandePredix. Thesolutionisinitsthirdgenerationandisofferedasahostedmodel.Annualcostsarebasedonthe totalnumberofemployeesinanorganization.
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ExternalJobBoardDistribution Webhirecontrolsthesendingofthejobtothejobboardforposting. Oncetheboardreceivesthepostingitcantakethemanywherefromfive minutestomorethan24 hourstopostthejobtotheirsite. WebhireprovidestheabilitytopostjobstothousandsofjobboardsandnewsgroupsviaWebhires JobPostNetworkofmorethan2200sites. Webhireallowstheclienttomaintainsubscriptioninformationforsomeofthetopjobboards.Thiscan savetheclientstepsbyautomaticallysubmittingpasswordinformationwhentheyposttothese boards. TheWebhiresystemadministratorisresponsibleforassigningeachuseraccesstopostjobs. InordertopostjobstoInternetjobsites,theclientmustincludethecontactinformationoftheperson and/ordepartmenttobebilledbytheInternetpostingsites. ThepossiblecontactnamesappearinadropdownlistontheAddJobpage.Inaddition,theclient needstoincludethecompanynameandaddress. Webhirehasamodify/deleteoptionforsomejobboardsonwhichtheyposttheclientsjobs.For thesesites,whenaclientclosesajobthatisposted,theyhavetheoptiontoremovethepostingat thesametime.Whentheyeditcertainfieldsofajobthatisposted,theycanoptionallyupdatethe postingontheselectpublicjobboards. Searching WebhireusesacustombuiltversionoftheFAST(formerlyAltaVista)searchengine,whichprovides conceptbasedsearchfunctionality.Theconceptlibraryincludesover18,000terms,coveringthe healthcareindustryaswellasdozensofotherindustriesandfunctions. Thesearchfunctionalityofferstheflexibilitytoutilizeconceptbasedsearching,keywordsearching and/orBooleansearchingtoensurequalifiedcandidatesarefoundquickly. Allcriteriaareweightedfortheuser. Webhireallowsuserstosavesearchesthatproducequalityresultsforfutureuse.Searchescanbe storedinaprivateorpublicfolderandcanbererunatregularintervalstofindthenewestcandidates whomatchyourcriteria. SearchagentscanbescheduledusingWebhireConnect:AIRS. Searchresultsarereturnedwithkeywordshighlighted. JobBoardSearches WebhirehaspartneredwithAIRStoofferanintegratedWebbasedsearchsolution.Integrationwith AIRSOxygenallowsWebhireuserstosearchthetopcommercialjobsites,sortthroughmorethan 100millionresumesandcontactcandidatesusingasophisticatedbulkemailsystem. Monster.comandWebhireofferanintegratedhiringsolution,givingusersaccesstoenhanced, integratedresumesearchingofMonstersextensiveresumedatabasecontainingover42million candidates. UserslogintoWebhireandwouldbegivenaccesstoAIRSandMonsterthroughasinglelogin. WebhireoffersdeepintegrationthatallowsuserstoseamlessmovecandidatesfromAIRSand MonsterintotheirWebhiredatabasewithease. MonsterjobboardsearchresultsareintegratedintoWebhiresearchresults,whilestillindicatingthe originalcandidatesource. WebMining WebhireofferswebminingthroughitsintegrationwithAIRSOxygen. DemandandSupplyPlanning WebhireWorkforceIntelligenceprovidesreportsthathelpcustomersmanagetheircandidate pipelines,includingreportstomonitorthecurrentpipelineaswellashistoricalreportsfor understandinghowtofillthecurrentpipelinetomeetdemand. Competencymodelsaresuppliedbytheclient.
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ComprehensiveSourcing Webhiredoesnotsupportparsing,astheydonotfeelitisthemostreliablewaytomovehigh volumesofdataintothesolution. Instead,directintegrationwithsourcingpartnerssuchasAIRSandMonsterisofferedtoallowusers toconsolidatecandidateinformationinamorereliableway. Resumesareacceptedviaemail,corporatecareersiteresponseform,faxandhardcopy. AcceptableemailattachmentsincludeMS Word,WordPerfect,text,richtextandHTML.Image attachments,suchasTIFF,JPEG,GIFandPDFcannotbeprocessedviaemailattachmentsbutcan beprocessedviaWebhireshardcopyscanningprocess. WebhireworkswithDatamatics,theircertifiedscanningpartner,toprovideresumeprocessing servicestocustomers. ResumesarescannedusingahighqualityOCRscanningprocess.Trainedoperatorsreviewany suspectedcharactersthatwereunabletobescannedandwilleitheracceptorcorrectthesuspect character.ThecombinationofvotingOCRwithmanualreviewresultsin98%characteraccuracyof theOCRoutput. DupeDetectionandManagement TheWebhiresolutioncontainsanadministrationsectionavailabletousersandadministratorsto review,mergeordeleteduplicateresumesreceivedinthesolution. Duplicatecandidatesareidentifiedwhenafirstname,lastnameandzipcodearefoundasamatch. Thesolutionwillflagduplicateresumesallowinguserstodetermineiftheresumeisallowingan updatetoanexistingresumeoranewsubmission. AdministratorscanalsochoosetoactivatetheAutomaticDuplicateProcessingfeaturewithinthe solutiontoautomaticallymergecandidatedatathatcontainsthesamefirstname,lastname,email andzipcode. Oneresumepercandidateisallowed. AssessmentandScreening Prescreening Recruiterscancreateaseriesofquestionsforeachrequisitionthatallowcandidatestobereviewed forrequisitionspecificrequirementsastheyapplyforspecificpositions.Thesequestionsare associatedwiththejobrecordpriortoposting.Dependingonhowthecandidateanswersthe questions,apassedorfailedprescreenactivitywillappearontheircandidaterecord. Userscanchangequestions,weightsandcreateknockoutquestion. WebhireannouncedapartnershipwithFirstAdvantage(formerlyITaxGroup)inJune2005. Thesolutionallowsadministratorstoenforceworkflowtoensureanunbiasedandconsistenthiring processisfollowed. OtherAssessments WebhirecurrentlyintegrateswithePredixforbehavioralassessments.Assessmentstakeplace duringtheapplicationprocessasdeemedappropriatebytheclientcompany.Assessmentresultsare automaticallystoredinthecandidaterecord. WebhirecustomershavetheabilitytointegratewithanyvendorusingWebhiresUniversalIntegration Engine(UIE). WebhiresUniversalIntegrationEngine(UIE)providesasetofstandard,webbasedtoolswithwhich totransferdatatoandfromtheWebhiresolution. TheUIEusesXMLformatforthedataexchange,sinceXMLoffersauniversalformatforsharing data,regardlessoforiginanddestination Webhirehasworkedwithcustomerstocreatecustomintegrationswithassessmentproviderswhen necessary.
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BackgroundChecksandDrugScreening WebhirewillsoonannounceapartnershipwithSterlingtointegratetheirbackgroundchecking technologyintoWebhireRecruiter. Currently,WebhirecustomershavetheabilitytointegratewithanyvendorusingWebhiresUniversal IntegrationEngine(UIE). WorkforceDiversity Genderandethnicitydatacanbecollectedatthetimethattheapplicantsubmitstheirapplicationvia theonlineresumebuilder. Veterananddisabilitystatuscanalsobecollectedfromtheapplicantlaterintheprocessandadded totheWebhiredatabaseforEEOtrackingpurposes. WebhireprovidestwogovernmentmandatedEEOreportswhichallowuserstomanagediversity programsinitiatives. KeyReportingMetrics Webhiredeliversendtoendtalentmanagementsolutionsthatprovidethecomprehensivesourcing andselectioncapabilities,helpingemployersattracttherightcandidates,developrelationships,build apipeline,measureprogress,andultimately,achievetheirbusinessgoals. WebhiresanalytictoolsandflexiblereportingcapabilitiesputHRprofessionalsinthedriversseat allowingthemtodevelopandsharecandidateandworkforceintelligence,aligningtalentacquisition goalswithcorporatestrategies.Theyoffer: o 23standardreportswhichcanbefilteredorgroupedbyalllevelsoftheorganizationalstructure. o Integratedadhocreportingcapabilities. o Customizeddashboardofkeymetricsthatcanbesharedwithdecisionmakers. o Customreportcreationservices. o Theabilitytoexportdataandcreatecustomreportsusingaclientsownreportwritingtools. o WebhireallowsuserstotrackKeyPerformanceIndicators(KPIs)viathedashboard.Thisfeature workslikeascorecardinthatitindicateswhenmetricsarefallingaboveorbelowsetguidelines. HRISIntegration WebhireusesPervasivesoftwaretointegratedatafromSQLserverandOracledatabasestoXMLfor inputintoWebhireRecruiter. OnecustomerusesInformaticatointegratewithWebhireRecruiter.TheyimportdatafromtheHRIS systemintoWebhiretoupdatevaliddatasuchasdepartments,divisions,andjobcodes.Thisallows thecustomertocopytheirmasterdata(HRIS)intoWebhireRecruiter.Anotherexampleistouse InformaticatomapasnapshotofdatainXMLformattoadatabaseforadhocreporting.Finally,this dataisusedtotransfernewhiredataintotheirHRIS. Customersintegratewithmanytypesofapplicationsusingmiddlewareorprogrammingtools.Some examplesareAccess,SQLServer,Sybase,Oracle,ASCII,XML,Lawson,MeditechandPeopleSoft. WebhiresUniversalIntegrationEngine(UIE)providesasetofstandard,Webbasedtoolswithwhich totransferdatatoandfromyourWebhiresolution.TheUIEusesXMLformatforthedataexchange, sinceXMLoffersauniversalformatforsharingdata,regardlessoforiginanddestination. Webhirewillworkwithcustomerstodeterminewhatneedstobeintegrated. Internationalization WebhiressolutioniscurrentlyinoperationinCanada,PuertoRico,France,SwitzerlandandtheUK. WebhireiscurrentlyintheprocessofseekingSafeHarborCertification.Aspartofthiscertification, Webhirewillbeaccessingpartsofthesolutionwhichwillneedtobeupdatedtoreflectcurrentdata privacylawsofacountry. TheclientfacinguserinterfaceisavailableinFrenchandEnglish. ThecandidatefacinguserinterfaceisavailableinFrench,SpanishandEnglish. Webhirehasdoublebytecapabilities.
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WebhiresupportsresumeprocessingforallversionsofEnglishandFrenchCanadian. Resumesinotherlanguagesthatarealphabetbased(German,Italian,Portuguese,Spanish)as opposedtosymbolbased(Arabic,Japanese,Chinese)areaccepted. Webhiresystemsaredesignedsothattheycanbelocalized.Currently,theWebhiresolution interfacesupportsEnglishfortheUS,Canada,IrelandandtheUK,andFrenchforCanada,including localcurrenciesanddate/timestamps
ArchitectureandPerformance WebBrowsersSupported WebhiresupportsMicrosoftInternetExplorer5.01orbetterandNetscapeCommunicator7.07.1. AsnewversionsofIEandNetscapebecomeavailable,Webhirewillworktosupportthesenewer versionsaswell. RolesandPermissions Therearefiveuserrolesavailable:Administrator,Recruiter,Manager,EmailContactandApprover. ASPEnvironment WebhireRecruiterislocatedinMassachusetts,withinasecurehostingfacilitybySavvis Communications. Webhiresredundantserversarehousedattheircorporatelocation. Webhirewillprovidetheirdisasterrecoveryplantocustomers. Webhiredoesnotconductindependentaudits.WebhireITlogsdataatalllevelsoftheinfrastructure. WebtrendsisusedtoaccessandmonitorIISlogsforapplicationservers.Internaleventlogsareused tomonitorinternalaccesstoservers.System/networkloggingcapturesdataforroutersandswitches. WebhireguaranteesthattheWebhiresolutionwillprovide99%uptimeinanycalendarmonth. Unplannedsystemdowntimeaveragedlessthan1%forthelastfourquartersof2004.Webhirehas maintainedthisuptimepercentageforovertwoyears.Theaverageresponsetimebetweenpagesis lessthanthreeseconds. Webhirehasreleasednewfunctionalityrequestedbycustomers3to5timesayear. Upgradesincludeintegrationofexistingcustomizationsandcustomreports. ClientCustomization 99%ofWebhirecustomershavecustomizedtheapplicationeitherontheircandidateinterface (CorporateCareerCenter)orintherecruiterinterface(WebhireRecruitersolution.) Allcustomizationsarescopedandrolledoutduringimplementationandpriortothecustomersgo livedate. Requestsforpostimplementationcustomizationhaveaturnaroundtimeof24hours. SystemadministratorsmayalsoconfigurethesolutionwithouthavingtocontactWebhire,byusing areasoftheadministrationsection. Webhiresclientservicesteamisresponsibleforcustomizingthesolutionforcustomers. SystemScalability Webhiressolutionisbuiltonamultitier,highlyredundant,scalableplatformdeliveredasan applicationserviceprovider(ASP). Webhiresobjectiveistobeasaccountableasasingleinstance client/serverimplementationwiththebenefitsofanASP.Webhireisontargettomeetthisgoalgiven thefollowingstatistics: o >99.8%systemuptime. o Searchresultsinlessthan2seconds. o Totalsystemresponsetimeconsistentlylessthan3seconds. o Over100,000activeusers. o Over400,000jobs. o Closeto200,000searchespermonth.
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o Cansupporta50%increasewithoutsignificantupgrades. o 2millioncandidatesvisitcustomerscareersiteseachmonth. o 10millioncandidateprofileshavebeencapturedbyclients. SystemReplacementandDataMigration Webhirehasimplementeddatamigrationsforthousandsofcustomerofallsizes. Themigrationmethodologyisflexibleenoughtoaccountforuniquecustomerrequirementssuchasa phasedimplementationapproach,butstructuredenoughtoensureintegrity. Webhirecanprovidecompletedatamigrationservicestomoveexistingdatasuchasvaliddata, applicants,resumes,requisitionsandactivitiestotheWebhireRecruiterdatabase. ConversionisavailablewithOracleorSQLServer. MigrationsareledbyWebhirestechnicalproductspecialistswhoaverageovertenyearsof experiencewithapplicanttrackingmigrations. Webhireprofessionalshaveexecutedmigrationsfromtheentireproductlineaswellasmany competitiveproducts.Theyhavebeenresponsibleforhandlinghighlycomplexdatasetsand managedavarietyofimplementationprojectsbasedonthecustomersneeds. Webhirestechnicalprojectmanagerworkcloselywithcustomersimplementationprojectmanagerto ensurealowrisk,smoothtransitionthatwillenablefasterreturnonvalue. ServiceDifferentiatorsandSupport WebhiresapproachtoservicingcustomersisTheCustomerCareCycle.Thisprovenmethodology providesjusttherightbalanceofstructurewithflexibility.Theapproachprovidesauniqueexperience bythinking,planninganddeliveringwellbeyondthetraditionalimplementation. WebhiresCustomerCareCyclemethodologyincorporatesthemeasurementofkeymetricssuchas timetoadopt,returnoninvestmentandqualityofhire. ThroughouttheirlifewithWebhire,customersreceiveproactiveinteractionfocusedaroundkey phasesofimplementation,adoption,achievementofrecruitmentgoalsandcontinuingsuccessforall users. ImplementationSupport CustomerscanbeliveonWebhireRecruiterinaslittleassixtoeightweeks.Morecomplex implementationsinvolvingalargeamountofdatamigrationorusertrainingforlargeorganizations canaverage1216weeks. WebhireimplementationteamsareWebhireemployeeswhoarededicatedtothesuccessof customers.Webhiredoesnotemployeethirdpartyconsultants. AWebhireprojectmanagerisassignedtotheclientandstartsputtingtogetheraprojectschedule soonafterthecontractissigned.Thenumberofplannedresourceswillbedeterminedatthattime. BestPractices AfterimplementingWebhireRecruiter,Webhirecontinuestoprovidecomprehensivecustomer supporttailoredtomeettheorganizationsneeds. Postimplementationsupportincludeschangemanagementbestpractices,optimizationtraining, accountassessments,enhancementfeedbackreviewsandendofyeargoalexpansionsessionsto evaluatethepastyearandplanforthenext. InadditiontotheCustomerCareCycle,Webhireofferscustomizedprojectmanagement,trainingand consultingservicestomeetspecificcustomerneeds.TheseincludeROIanalysis,reportstrategyand development,datamigrationandintegrationservicesandresourceaugmentation.Clientsaccessthis informationbyinteractingwiththeirWebhireprojectmanagerandaccountmanager,viatheweb,a webinarorduringonsitevisits. Additionalcostsfortheseserviceswoulddependuponthesizeoftheorganizationandtheircontract terms.
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HelpDeskSupport TechnicalsupportisavailablewithalivetechnicianMondaythroughFriday,8:30a.m.to8:00p.m. (EST). Supportcanbereachedviaemail,phoneorlivechatfromwithintheproduct. OtherSupportServices Webhiresapproachtocustomerserviceistoprovideacrossfunctionalteamofspecialiststhatis coordinatedandledbyadedicatedaccountmanager. Allmembersoftheaccountmanagementteamhaveanaverageoffouryearsexperienceworking withcustomersandarewellversedinassistingcustomerswithanychallengestheymayencounter. TheaccountmanagerisaclientsmaincontactatWebhireandisresponsibleforprovidinga companywiththehighestlevelofsupport.
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WetFeet WetFeetRecruiter
101HowardStreet Suite300 SanFrancisco,CA94105 Phone:(866)4938333(8664WETFEET) www.wetfeet.com
CompanyFacts Foundedin1994 HeadquarteredinSanFrancisco,CA Lessthan100employees MajorClients FederatedDepartmentStores,parentcompanyofMacysandBloomingdalesretail,110,000 employees Mervyn'sretail,29,000employees LeapfrogEnterprisesInc.media,860employees Muzakbusinessservices,3,000employees Emmisbroadcastingandcabletv,2,500employees AmegyBankbanking/financialservices,2,100employees HollandAmericahospitalityandtravel,5,000employees ClientBase 74%ofclientshavelessthan5,000employees 11%ofclientshavebetween5,000and20,000employees 16%ofclientshaveover20,000employees Approximately180corporateclientswith33liveinstallations Clientindustriesinclude:advertising,businessservices,consulting,financialservice,healthcare, hospitalityandtravel,media,nonprofit,retailandtechnology. FinancialOverview WetFeetisaprivatelyheldcompany. Inbusinesssince1994,WetFeetisbackedbyleadinginvestorsincludingHousatonicPartnersand MDV. WetFeetwillprovidefinancialinformationattherequestofprospectiveclients. Revenue:Additionalinformationisavailabletoprospectiveclientsuponrequest. Solutions WetFeetRecruitertargetssmalltomediumsizedcorporations. EnterpriseInterviewSchedulertargetsmediumtolargesizedcorporations. CoreSolutionOverview WetFeetRecruiterispositionedasamidmarketsolutionthatdeliverskeyrecruitmentmanagement capabilitieswithinavalueorientedpricingpackage.Keystrengthsanddifferentiatingfactorsinclude: WetFeetRecruiter'sscreeningtoolsarepowerfulyeteasytouseandenablecompaniestoworkwith largevolumesofcandidateresumesandquicklyfocusontoptalent. WetFeetRecruitersadvanced EnterpriseInterviewScheduler,withitscandidateselfservicemodule,simplifiestheentireinterview processinviting,schedulingandcommunicatingwithcandidates,providingsignificanttimesavingsin highvolumesituationssuchaslargeseasonalhiring,andexpeditinginterviewschedulingforcareerfairs andcampusrecruiting.
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WithWetFeetRecruiter,clientswillgetanexceptional,comprehensivecareerwebsite,notjustajob searchengine,developedbasedonyearsofresearch.Thesystemdesignisbasedonyearsofresearch, soitiseasytouseforbothrecruitersandjobseekers.WetFeetRecruitercanbeimplementedquickly andeasily,withminimalresourcerequirementsfortheclient. WetFeetiscommittedto100%customersuccessanddelivershighlevelsofclientsupport. WetFeet aimstobeathoughtleaderinrecruiting.WetFeet'sresearch,startedin1994,deliverstoprecruiting reportsandmethods,andisthebasisforWetFeetofferings. WetFeetRecruiterisdeliveredasahostedApplicationServiceProvidersolution.Pricingisbasedonthe numberofemployeesinanorganizationandthemodulespurchased.Subscriptionpricingincludes maintenanceandsupportservices. ExternalJobBoardDistribution Recruiterscanpostjobstohundredsofthirdpartyjobboardswiththeclickofabutton. WetFeetRecruiterintegrateswithtwooftheleadingjobpostinggatewayproviders,TruStarSolutions andRecruitUSA,whoprovideautomatedpostingservicestohundredsofleadingjobboards, integrateddirectlyintotheWetFeetRecruiterdesktop. Searching RecruiterscanalsosearchbyIdealCandidateProfilewhichretrievescandidatesthatmatchthe screeningprofileforaparticularjob JobBoardSearches WetFeetRecruitercreatesaPortableJobURLforeachjobthatcanbepostedtoanythirdpartyjob board.Applicantswhoclickthelinkwillthenbetakentothespecificjobapplicationonyourcorporate site,andallapplicantdatawillbecapturedinyourprivatetalentdatabase. WebMining Notavailable. DemandandSupplyPlanning Notavailable. ComprehensiveSourcing StaffingOutsourcingSolutionsprovideofflineresumeprocessingservicesforWetFeetRecruiter clientssothatpaper,email,andfaxresumescanbeimportedintoWetFeetRecruiterquickly, effectively,andaccurately. WetFeetRecruiterplanstoaddresumeparsingfunctionalityinlate2005. DupeDetectionandManagement ByusingWetFeetsjobreferralURLcandidatescanprovidereferralinformationwhenapplyingfor jobs. Referralinformationiseasilyviewablefromthecandidatedesktopallowingclientstoquicklyidentify referredcandidates. Recruiterscanusethecandidatesearchfunctiontosearchbyreferredfirstname,lastname,email andcompany. WetFeetRecruiterisabletoexportreferralinformationforreportingpurposes.
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AssessmentandScreening Prescreening WetFeetRecruiterautomaticallyprescreenscandidatesagainstcriteriaspecifiedbyusers. Thesystemprovidesprofilematching,keywordmatching,andscreeningquestionnairesand automaticallyroutescandidatestotherightrecruiter. Recruitershavetheabilitytoscreencandidatesonkeyfactssuchasindustryexperience,job classification,salaryrange,careerlevel,location,etcandjobspecificquestions. Jobspecificquestionscanbeweightedandindicatedasaknockoutquestion.Questions,their weightandtheoverallscreeningscaleforajobcanbechangedatanytimeandcandidateswillbe rescoredaccordingly. Jobspecificquestiontypesinclude:freetext,true/false,yes/no,numericandmultiplechoice OtherAssessments Notavailable. BackgroundChecksandDrugScreening Notavailable. WorkforceDiversity WetFeetRecruiterallowsclientstocaptureandtrackGenderandEthnicityforcandidateswhoapply tojobs.ThecollectionofEEOinformationcanbeturnedon/offonajobbyjobbasis. TheEEOinformationcanbeenteredbythecandidate(onanoptionalbasis)uponresume submission,orbyauseratanypointintheprocess. WetFeetRecruiterprovidesthefollowingEEOreports: o EEO/CandidateFlowReportDisplaysaggregategenderandethnicityinformationfor candidates,groupedbyjobassignment(s)andfilteredbyapplicationdate. o EEOProductivityDisplayscandidateflowthroughtherecruitingprocess,segmentedbygender andethnicity. KeyReportingMetrics MetricsareviewableviaWetFeetRecruitersreportingmodule.Userscansegmentdataby requisitionnumber,department,location,etc. HRISIntegration WetFeetRecruitercanbeintegratedwithanyHRISsystem,usingwebservicesorfiletransfer. WetFeetprovidesaccesstoWetFeetRecruiterwebservicesAPIsanddetailedintegration specificationsforwhichclientscanutilizetointeractwithdirectlywithWetFeetRecruiter. WetFeetprovidestheappropriatecandidateorjobdatainapredetermined,fileformat forfile transferintegration.WetFeetcanalsoacceptjobandcandidatedatainthesameformatforimport. WetFeetiscurrentlyintheprocessofconformingtotheHRXMLindustrystandard. Internationalization WetFeetiscurrentlyoperatingforclientsintheUnitedKingdomandSouthAfrica. TheuserinterfaceisavailableinEnglish. ResumeprocessingoccursinEnglish. CurrenciesaresupportedforNorthAmerica. ArchitectureandPerformance WebBrowsersSupported MicrosoftInternetExplorer5.5orbetterissupportedfortherecruiterfacingapplication.
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RolesandPermissions WetFeetRecruiterprovidesadefaultsetofstandardroles,eachofwhichcanbecustomized.The defaultsetofrolesinclude: o Guestviewonlyaccess o Usermanagecandidates,viewreports,viewownedandsharedjobs,createjobsandscreening criteria o JobLibrarianmanagejobtemplates o ManagerViewalljobsregardlessofjobowner,viewreports o EEOAdministratorviewcandidateEEOdata,viewEEOreports o WebAdminManagewebsitecontentandcorrespondencetemplates o SystemAdministratorsmanageusers,changejobownership,createjobsharingrelationships, deletejobs,accessreports ASPEnvironment HostingisprovidedbyQwestCommunicationsCorporationHostingandAccessServiceslocatedin Sunnyvale,CA. RedundantServersareavailable. WetFeetprovidesprospectiveclientswithinformationregardingWetFeetRecruitersdisaster recoveryplanandsecurityarchitecture. WetFeethasparticipatedinavoluntarytechnologyauditperformedbyDataway,athirdparty.The processwasfocusedonsystemsecurityandtheidentificationofanysecurityholes.Theaudit revealednomaterialsecurityconcerns. WetFeetutilizescontinuousrealtime24/7monitoringbyKeynoteSystems,theleadingweb performancemeasurementandmanagementservice. WetFeetRecruiterconsistentlyoutperformsmajorindexesandin2004KeynoteSystemsrated WetFeetRecruitersserviceavailabilityat99.89%anextremelyfavorablecomparisontothe Keynote40Indexof93.74%fortopbusinesswebsitesduringthesameperiod. WetFeettypicallyreleasesmajorupdatesfourtimesperyearandmakesminorupdatesonamonthly basis. ClientCustomization AllclientsarecurrentlyrunningthesameversionofWetFeetRecruiter. Onareleasebyreleasebasis,WetFeetworkswithcurrentclientstodeterminetheimpactofnew features.Ifneeded,WetFeetperformsallconversion. Allclientimplementationsareconfiguredtomeettheneedsofeachclient.TheWetFeetRecruiter implementationteamperformstheconfigurationandsetup.Onaverage,implementationstakefour tosixweeks,althoughsomeclientimplementationshavetakenaslittleasoneweek. SystemScalability WhileWetFeetRecruiterhasthecapabilitytosupportlargerimplementations,currentlythelargest clientimplementationhas: o Over1200activeusers o Over300,000visitorsamonth o Over1millioncandidates SystemReplacementandDataMigration ManyexistingclientshavemigratedfromeitherininternalorthirdpartyATSsystem. Actualconversiontimesverybyclient.Onaverage,implementationsincludingATSconversionstake fourtosixweeks. ATSconversionprojectsareperformedinhousebyWetFeetstaff.
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ServiceDifferentiatorsandSupport WetFeetprovidesaseriesoftrainingseminarsviaconferencecalltooptimizeuseofWetFeet Recruiter. Additionaltrainingortrainingcustomizationworkisavailableandcanbescheduledatamutually acceptabletime.Possibleprojectsincludecustomizedtrainingmanuals,webinarpresentationsand onsitetraining. ImplementationSupport Onaverage,implementationstakefourtosixweeks,althoughsomeimplementationstakeaslittleas oneweek. Implementationteamsaretypicallycomprisedofthefollowing,butmayvaryfromclienttoclient dependingonscope,timelineandsizeoftheorganization. WetFeetteammembersinclude:PrimaryImplementationManager,WebDesigner,Quality AssuranceEngineer Clientteammembersinclude:ProjectManager,Web/GraphicDesigner BestPractices WetFeet'sStrategicServicesGroupprovidesleadingorganizationssuchasHP,GeneralMills,Merrill Lynch,andProcter&Gamblewithrecruitmentbenchmarkingandbestpracticesresearchand consultingservices. TherecruitmentbestpracticesresearchconductedbytheStrategicServicesGroupsimultaneously representsasignificantandcontinuousinvestmentinrecruitmentbestpracticesR&Dtosupportand driveongoingsystemenhancementsforWetFeetRecruiter. WetFeetscorporatestudies,suchasCorporateRecruitmentWebsites2005,aresoldseparately fromWetFeetRecruiterbutareavailableatadiscounttoWetFeetRecruiterclients. HelpDeskSupport WetFeetRecruiterincludesemailsupport,onlinehelp and24/7supportforcriticalsituations Inadditiontothecoresupportserviceslistedabove,Enterpriseclientsreceivetollfreetelephone supporttomeetpressingbusinessneeds. AclientsassignedaccountmanagerwillbethefirstpointofcontactforallWetFeetquestions. He/shewilltheninvolveadditionalWetFeetteammemberstoaddressspecificquestions. AclientsteamwillhavetheoptionofcontactingWetFeetTechnicalSupportviaatollfreenumberor emailaddress. CriticalissueswillpageWetFeetsupportaroundtheclock. Normalhoursofoperationare8a.m.to5:30p.m.(PST),excludingpublicholidays. Typesofsupportincludeemailandphonesupport. SupportisavailableinEnglish. OtherSupportServices Emergency24/7supportandmonitoringispresent. Adedicatedaccountmanagerisassignedtoeachaccount.
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AutomatedSourcingSolutions
Twoleadingcandidatesourcingtechnologieshavebeenincludedinthisguide,AIRSandDataFrenzy. ThesetechnologieshavebeenembeddedinanumberofATS,butcanserveasastandalonealternative. AIRS AIRSHumanCapitalSolutions Since1997,AIRShashelped70%oftheFortune500improverecruitingoutcomes,driveemployee performance,andlowercareertransitioncoststhroughthedevelopmentandapplicationofgame changingtechnologyandinnovativelearningsolutions. AIRSSolutionsinclude: AIRSTraining FromInternetSourcingtoadvancedDiversityRecruitingtactics,AIRSisthelargestandmostrespected recruitmenttrainingcompanyintheworld. Withover55,000alumni,globallyrecognizedcertifications, andworkshopstaughtinover20majorcitieseverymonth,AIRSTraininghelpsrecruitersperformtothe maximumpotential! AIRSEngage AIRSEngageisagroundbreakingrecruitmentCRMdesignedspecificallytohelprecruitersgrowand leveragetheirprofessionalnetworks.Deployableinstantlyacrossanyorganization,AIRSEngage providesrecruitersinbothcorporateandsearchorganizationsthesophisticatedmarketingandcontact managementtoolstheyneedtotrulyunlockthepoweroftheirprofessionalrelationshipstofind,qualify, andhiregamechangingtalent. AIRSOxygen AIRSOxygenautomatesthetimeconsumingtaskofcandidatesourcing.Usedbymorethan500 corporationsandexecutivesearchfirmsworldwide,Oxygenisenablingthousandsofrecruiterstospend moretimeworkingwithhiringmanagersandapplicantsinsteadofsearchingresumebanks,postingjobs, sourcingpassivecandidates,sendingemail,andenteringdataintoanapplicanttrackingsystems. AIRSTalentPoint AIRSTalentPointisaturnkeycareersiteapplicationthatallowsrecruitersandjobseekersaliketoquickly andeffectivelymanagetheonlinerecruitingprocess.Designedasastandaloneapplicationorasanadd ontoOxygen,TalentPointoffersadvanced'applyonline'features,candidatescreeningtools,online interviewscheduling,aswellasasophisticatedcandidatedatabaseandmarketingengine. AIRSAtmosphere AIRSAtmosphereisanewenterpriseplatformthatcanextendthepowerofmentoringintoany workgroupacrossyourenterprise. Atmospherecanstreamlineyourcurrentmentoringandprofessional developmentinitiativesandprovidepowerfulnewsolutionsfordiversity,recruiting,retention,succession, mergers,andoperationalimprovement. AIRSHorizons AIRSHorizonsisaneffective,highlypersonalandaffordablealternativetotraditional'brickandmortar' outplacement.Builtaroundthemostsophisticatedandpowerfulwebbasedcareertransitionplatformon themarket,AIRSHorizonshashelpedmorethan16,000displacedworkerstakethenextstepintheir careerwhilesavingtheirsponsoringorganizationsmorethan$10Millioninoutplacementfees.
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DataFrenzy DataFrenzy,adatabasetechnologycompanyfoundedin1996,providesseamlessjobboardconnectivity forApplicantTrackingSystems(ATSs)andtheirClients. FromwithintheATSaClientcanpostand managejobsonvirtuallyeveryjobboard. UpdatesanddeletionsofjobsfromtheATSaretransmittedto DataFrenzyuponreceiptfromtheATSDataFrenzyupdatesthedatabaseofeachjobboardwherethe jobwasposted. TheabilitytoupdateanddeletejobsisuniquetoDataFrenzynootherjobdistribution companyhasthisamountofcontrolovereachjobposting. Unlikeusersofotherjobdistribution companies,DataFrenzyClientsarenotburdenedwithreviewingresumesforinactivejobs. FurtherdistinguishingDataFrenzyfromallotherjobdistributioncompaniesistheadvancedtechnologyto receive,process,anduploadresumesdirectlytotheClientsATS(withnomanualintervention). Every resumesubmittedviaeMailtoaClientsjobpostedbyDataFrenzyisreceived,processedand transmittedtotheClientsATSforautomatedseamlessimport. With100%accuracyeachresumeis attachedtothespecificrequisitiontowhichtheCandidateapplied,andtheexactsource(jobboard)is automaticallytransmittedtotheATS. WithoutthisresumeprocessingtechnologyClientsareforcedto directallresumestoindividualstaffmemberswhoarerequiredtomanuallyinsertresumesintothe ClientsATS. Asaresult,theresumesofgoodCandidates(yetnotinconsiderationforthesubmitted requisition),aredeletedpriortothemanualuploadprocess. WithDataFrenzyaClientstaffmembercanremoveaCandidatefromconsiderationforaspecificjob requisition,buttheCandidatewasautomaticallyinsertedintotheATSdatabase,andisavailabletoall otherstaffmembersforotherjobrequisitions. Becausetheimportprocessisautomated,resumesthat otherwisewouldhavebeendeletedbystaffmemberswithoutthetimetoimportthemintotheClients ATS,areintheClientsATSsearchabledatabase. UnlikecompetitorsnotusingDataFrenzy,eachData FrenzyClientbuildsaproprietarydatabaseofCandidatesconsistingofallresumesreceivedfromalljob postings. Asaresult,eachDataFrenzyClienthasaccesstoaproprietarydatabaseofCandidateswho arenolongeractivelyseekingemployment. ThecreationofapassiveCandidatedatabase,simplybyusingDataFrenzyforjobdistribution,isa significantcompetitiveadvantage.
141
SampleRFI
InsertYourCompanyLogo VendorName VendorContactName InternalContactName InternalContactGroup InternalEmailAddress InternalPhoneNumber
ProjectName ATSRequestforInformation Ourgoalistobetterunderstandyourcapabilitiesrelativetoourbusinessneeds.Theprojectteamwill reviewyouranswersandusethemtoidentifyashortlistofcontenders,whichwewouldliketoinviteto participateinourRFPprocess.Pleasekeepanswersbrief. Pleasecontact(yourcompanyscontactname)at(phonenumber)or(emailaddress),ifyouhaveany questionsabouttheRFIorabouttheproject.Responsesareexpectednolaterthen(time,date).

Question CompanyOverview Companyname? HQaddress? Mainphone number? WebsiteURL Foundingyear? Companysize? Approx.#ofworldwideemployees Numberofclients? Howmanycompaniesdoyouhave asactiveclients? Typicalclientsize Doyouprimarilytargetsmall(<5k employees),mediumsized(5k20k) andorlarge(>20k)corporations? Estimatethepercentageofclientsin eachsizecategory. ListallofyourATSproducts.Noteif theATSproducttargetssmall, mediumorlargecorporations. Boldthecoreproductthatis,the oneproductthatyouwilldescribe throughoutthisdocument. Publicorprivate? Owners/investors? IfVCbacked,notenumberofrounds &amountofcapitalraised? Isyourfinancialdataavailableto prospectiveclients? Whatwasyourcompanysrevenuein 2004? City,State/Province/Country Instructions Response(Insomecasesanexamplehasbeen provided)
Productname(s)?
Financial overview?
SolutionOverview
142
Question Coreproduct?
Instructions Pleasenotetheproductname(again) oftheproductthatyouwillfocuson fortheremainderofthis questionnaire. Howmanygenerationsofyour softwarehavebeenreleased(e.g., rd 3 generation)? 200wordsorless. Usecompletesentences. Focusonkeydifferentiatorsrather thanageneraldescriptionofthe productorageneraldescriptionof yourcompany. IfyourATSispartofabroadersuite (e.g.,TMS,TAS,WM,TWA),please describe. Ifyouofferaddoncomponentsorthe coreproductispartofafamilyof relatedproducts,pleaseexplainhere.
Response(Insomecasesanexamplehasbeen provided)
Generation?
Coreproduct contextand differentiators?
Majorclients Limitto8clients currentlyusing Noteclientname,typeofindustryand yourcoreproduct? estimatednumberofclient employees Clientindustries Listtheindustries. currentlyusing Ifyoutargetspecificindustries(e.g., yourcoreproduct? retail,healthcare),pleasenote. SellasASPin hosted environment and/orlicensed software? Pricingmodels? Foryourcoreproduct,doyouoffer oneorbothplatforms? Approximatelywhatpercentageof clientsareoneachplatform? Indicatehowyoupriceyourproduct (e.g.,flatfee,peruser,peremployee, perrecruiter,perresume,perhire). DescribepricingforbothASPand licensedsoftwareifyouofferboth. ListURLforonlinedemoand/or contractname,telephonenumber andemail.
Demoavailable?
143
DifferentiatingFunctionality Applicanttypes supported? Whichtypesofapplicantsare supportedbythesystem: Perm/Direct
Contingentworkers TemptoHire Hourly,salary,executive,fixed

fee
Fulltime,parttime Others(e.g.,campus,
consultants/project) Noteifadditionaladdoncomponents arerequiredtosupporttheabove. CandidateExperience General Pleaseprovideageneraldescription offunctionalityavailabletothe candidate,e.g.,profiles,applyonline. Howmanypagesdoesthecandidate havetocomplete? Howlongdoestheprocesstypically taketocomplete? Whatproportionofthefieldsis mandatory? Ifyousupportparsing,arecandidates abletoedittheresults? Whatisthedropoffrateof candidatescomingtoyoursitefrom externalsites,suchasjobboards? Howdoesyoursoftwarehelpmanage demand? Atwhatlevelisdemandidentified& tracked(e.g.,jobtitle,location, skill/competencylevel)? Ifacompetencymodelisneeded,is thissuppliedbyyouorbytheclient? Howissupplyreportedrelativeto demand?Aregapsidentified? Howisprogresstowardtheplan reported?
Candidate registration?
Dropoffrate?
DemandPlanning Demandand supplyplanning?
144
AutomatedJobPosting Joblibrary? Storetemplates?Allowjob requisitionstobecloned? Elegantlyallowcustomizationof requisitionsbybusinessunit,job type,location,etc? Describethefunctionalityofferedto jobseekers(e.g.,browse,search, apply,update,submitresume,and viewstatus)? Whataspectsofthisworkfloware configurablebyyourclients? Canusersuploadadditionaldocs (e.g.,coverletter,samplework products)? Doesthesolutionmanagethe internaljobboard? Howdoestheworkflowdifferfor internalcandidates(e.g., jobposting, candidateaccess,prioritization,and communications)? Howlongdoesittaketopostjobson thirdpartyjobboards? Whichjobboardshaveyoualready integratedwith? Howdoyoumanageusernames, passwordsandpostingbudgets? Howdoyoukeeptheinterfacesupto date? Howdoyousimplifyeditingand deactivatingjobboards? Howdoyoumanagesecondaryjob boardpostings? Directinterfacesoruse thirdparty vendor(s)?Ifthirdparty,please name. Candifferentsourcegroupsreceive thejobpostingatdifferenttimes?Is thetriggermanualorcanitbe scheduled(e.g.,posttocorporatesite 5daysafterintranetsite)?
Corporatecareer site?
Internalmobility?
Externaljobboard distribution?
Sourcing coordination?
145
ComprehensiveSourcing Resumeparsing (dataextraction andprocessing)? Isparsingsupported? Doyouuseaproprietaryorthird partycomponent?Ifthirdparty, pleasename. Whatdocumenttypesareaccepted (e.g.,email,hardcopy,PDF,HTML, Word)? Fromwhichlocationscanresumesbe loadedintothesystem(e.g., corporatecareersite,fax,email,local drive,shareddrive)? Howdoyouensureaccuracy& consistency? Brieflydescribehowyoursolution tagsandreportssource effectiveness. Cansourcesbeautotagged? Istrackingbybothbyspecificsource andbysourcegroup? Howareduplicatecandidates identified? Howareduplicaterecordshandled (e.g.,linked,consolidated)? Aremultipleresumesallowedfora singlecandidate? Howdoesyoursystemenable referralmanagement(e.g., submission,validation,tracking, paymenttrackingandreporting)? Howisthepayrollapplicationnotified ofthereferralpayment? Describethescopeofvendor managementfunctionalityyouoffer (e.g.,submission,communication, status,contractmanagement). Doesyoursystemallowthirdparty vendorstoseeaconsolidatedviewor dotheymaintainmultiplecandidate identities? DoestheATSprovidecontingent workforcemanagementcapabilities? Pleasedescribe. WhichthirdpartyVMSsystemshave alreadybeenintegratedwithyour ATS? Pleaseexplain(e.g.,supplier diversity,supportmultiplecandidate pools,supportforanonymous candidates).
Sourcetracking?
Dupedetection& management?
Referral management?
Thirdparty recruiter/agency management capabilities?
Contingent workforce management integration?
Othersourcing features?
146
AdvancedSearching Recruitersearch and/ormatch capabilities? Doyouuseaproprietaryorthird partycomponent?Ifthirdparty, pleasename. Doyouhaveconceptualsearch? Whatothertypesofsearchdoyou support(e.g.,keyword,fielded, Boolean)? Cantheuserweightcriteria? Noterelatedsearchfeatures(e.g., savedsearches,scheduledagents, highlightedkeywords,clone candidates,deactivatecandidates fromfuturesearches). Howdoesthesystemsupport sourcingcandidatesfromjobboards? Howisloginmanaged? Howselectedcandidateresumes automaticallyloadedintoyour system? Arethejobboardsearchresults integratedintothedatabasesearch results? Doesthesystemsupportwebmining throughotherthirdpartytoolsor proprietaryspideringfunctionality? Pleaseexplain(e.g.,artificial intelligence,desktopsearching). Whatistheprescreeningprocess? CanIchangequestions,weights, processandcreateknockout questions? CanIuseadatabaseofvalidated thirdpartyquestions? rd Which3 partiesdoyouhaveproven integrationwith(e.g.,ePredix)? Howdoesyoursystemensure unbiasedandconsistenthiring?
Searchjob boards?
Webmining?
Othersearching differentiators? Prescreening questions?
Assessing&Selecting
147
Other assessments?
Whatothertypesofassessmentsand thirdpartyvendorshavebeen integratedintothesystem(e.g.,skill, behavioral/personalityprofiling, competencyassessments)? Arebothcandidateanswersand resultsexchangedwiththethirdparty vendor?DoyouuseHRXML? Whichthirdpartyvendorshavebeen integratedwithyoursystem? Canchecks/screensberequestedvia yoursystem? Arestatusupdatesreceived? Aresummaryand/ordetailedresults received? DoyouuseHRXML? Howdoesyoursystemenable companiestomeettheirworkforce diversitygoals? Howandwhenisdiversitydata collected? Candatabecollectedfrom candidatesthathavenotapplied directly? Whatdiversityprogramsare supported(e.g.,EEOC,OFCCP,AA, WOTC,WTWTC)intermsoftracking andreporting? Howarereferencecheckshandledby thesystem? Brieflydescribeprovenintegration capabilitieswithpopularemail& schedulingapplications(e.g., Outlook,LotusNotes)? Howdoesyoursystemhelpidentify relevantinterviewquestions? Howdoesyoursystemenable collaboration? Whatprocessesutilizecollaboration (e.g.,gatherresumefeedback, interviewfeedback)? Douserssignontothesystemor collaborateviaemail? Howdoesthesystempresenta unifiedandcompleteviewofthe candidatebasedontheirapplication andscreening? Pleaseexplain(e.g.,taxscreening).
Background checks&drug screening integration?
Workforce diversity?
Reference checks? Email& scheduling integration? Interview questions? Hiring collaboration?
Scoring& ranking?
Otherscreening typesorselection strengths?
148
ConfigurableWorkflow&Reporting Customizablefield names? Arefieldnameschangeable? Whattypeofuserisabletochange fieldnames(e.g., IT,businessuser, consultantornotpossible)? Howdoesthesystemenablefor paperandemailletterstobesentto candidates? Canbothadhocandautomatic triggersbesetup(e.g.,auto acknowledgements)? Cangroupupdatesbesenttoa candidatepool? Proactivealertstousersaboutstatus ornewjobrequisitions(e.g.,job agentsfornotifyingcandidatesofnew joborders)? Setupoptinemailcampaignsfor applicantstoenablecandidate marketing? Canadhocdistributionlistsbeset up? Isacandidatehistorymaintained? Canrecruiters/userscreatetheirown homepage?Whatcantheycustomize ontheirhomepage? Canadhoccandidatefoldersand tasksbecreated? Doesthesystemprovidetheabilityto updatemultiplerecords simultaneously? Canadditionalcandidatedocuments beuploadedandattachedtotheir profile?
Candidate relationship management
Hiring management?
149
Configurable Whatprocessesareconfigurable applicantprocess/ (e.g.,requisitionapproval,offer workflow? approvals)? Whataspectsoftheautomated workflowareconfigurable(e.g., processsteps,eventtriggers, statuses,screeningcriteria,levelsof approval,otherbusinessrules)? Atwhatlevelcanworkflowsbe defined(e.g.byjobfunction,location, workgroup,businessunit)? Describehowworkflowchangesare accomplishedinthesystem(e.g., templates,override). Canupdatestomultipleworkflowsbe madeatthesametime? Doesthevendororclientusually makechanges?Whatskillsare required? Flexiblereporting engine? Abouthowmanycannedreportsdo youoffer? Whatsortofreportingworkflowdo youoffer(e.g.,scheduledreports, autoemaildistribution)? Doyouuseaproprietaryorthird partycomponent?Ifthirdparty, pleasename. Whatskillsarerequiredtocreatea customreport(e.g.,noneitisweb based,CrystalReports)? Abouthowlongdoesittaketocreate acustomreport? Candatabeexportedintocommon formats(e.g.,CSV)foranalysisusing othertools(e.g.,Excel)orsystems? Whatanalysistoolsdoyouoffer? Whatarethekeymetricsthatthe systemautomaticallytracks? Doyouofferscorecards? Howcankeymetricsandcycletimes tracked(e.g.,byreq,byorder,by department)?
Keymetrics?
150
Onboard Onboarding? Howdoesyoursystemenable companiestoeasilyonboard employees? WhichHRISapplicationshaveyou integratedwith? Howlongdoesittypicallytake? Doyouuseindustrystandards,e.g., HRXMLorhaveyourown? Howdoyouensureintegrationgoes quicklyandsmoothly(e.g., module) Willyouprovidedetailedintegration specificationtoprospectiveclients? Howmanyclientsdoyouhavethat useyoursoftwareinmultiple countries? Wearetryingtounderstandyour levelofexperienceandsupportfor differentcontracts,privacyand securityregulations,pleaseidentify thosecountrieswhereyoursoftware iscurrentlyinoperation. Pleaselistthelanguagesinwhich yourcandidateandclientfacinguser interfaceshavebeentranslated? Noteifyouhavedoublebyte capabilities. Whatlanguagesdoyourresume processingcurrentlysupport? Whichcurrenciesdoesyousystem support? Multipledate/timeformatssupported? Otherlocalizationfeatures? Whatareyouglobalexpansionplans forthenext1224months?
HRISintegration?
Internationalization Multinationalclient base? Inwhichcountries isyoursoftware currentlyoperating inaproduction environment? Userinterface languages?
Resume processing languages? Enableglobal recruitment?
Expansionplans?
151
Architecture&Performance Webbrowsers supported? Permissions& privileges? Pleaselistbrowsernameand version(s). Howmanyuserrolesdoesyour systemsupport?Whatarethey?
ASPenvironment? IfyouASP,whereistheapplication hosted? Ifyouuseathirdparty,pleasename. Doyouhaveredundantservers?If yes,whohoststhemandwhereare theylocated? Willyouprovideprospectiveclients withdetaileddocumentationonyour disasterrecoverplanandsecurity architecture? Howoftendoyouhaveindependent auditsofyourinfrastructureand applicationintegrity? Howdoyouensuredatabase, applicationandconnectivitylevel security? Whatisyoursystemavailability?Web pagedownloadresponsetime? Searchresponsetime? Howoftendoyourolloutsystem updates/releases? Areallclientsrunningonthesame versionofyoursoftware? Whathappenstoconfigurationsand customizationswhensoftwareis upgraded? Client customization? Whatpercentageofyour implementationshaveclient customizations? Howhaveyouarchitectedyour solutiontoensurespeedy customization? Whotypicallycustomizesyour software(e.g.,clients,you, consultants)? Howmanyusersdoesyourlargest implementationcurrentlysupport? Howmanyhitspermonthcanyour largestimplementationsupport? Whatisthesizeofdatabasethatyour largestimplementationsupports? Howlargeisyoursoftware developmentandtesting organization? Whereisyourdevelopment organizationlocated?
System scalability?
Inhouse development staff?
152
SystemReplacement&DataMigration ATSreplacement projects? Howmuchexperiencedoyouhave migratingcustomersfromexisting ATStoyourATS? Howlongisthetypicalconversion process? Whatarethekeycomponentsofthe ATSchangeout? Whatprocesses,tools,etc.haveyou implementedtostreamlinethe process? Doesyourprofessionalservicesteam oraconsultingpartnertypically managetheseprojects? Howdoyoudetermineyour functionalityreleaseplan? Howdocustomersparticipatein identifyingand/orprioritizingfeatures forreview? Howareclientrequestsfactoredinto theoverallproductplan? 100wordlimit. Pleasefocusonkeydifferentiators ratherthanageneraldescriptionof theservice. Fromcontractsignedtogolive,how longtoimplementyoursoftware,on average? Areimplementationteamsprimarily selfrunclientteamsorconsulting projects? Howmanyresourcesaretypically involved? Brieflydescribeadditionalbest practiceresourcesyouofferto clients. Howdoclientsaccessthis information(e.g.,website,webinar, training,sitevisits)? Isthereachargeforthisinformation/ services?
Implementation,Training,Service&Support Product development planning?
Service differentiators?
Implementation support?
Bestpractices?
153
Helpdesk support?
Brieflydescribe:
Hoursofoperation(incl.time
zones)
Typesofsupport(e.g.,
telephone,livechat,email)
Languagessupported.
Other? Brieflydescribeanyothertypesof supportthatyouoffer,e.g.,dedicated accountmanagement,weekly continuousimprovementcalls.
154
GlossaryofTerms
FollowingisagenerallistofacronymsandtermsthatyoumaycomeacrossinyourATSsearch.Byno meansistheglossarycomplete.Languageisconstantlyinfluxandnewtermsandacronymsare constantlyappearing.
Term AffirmativeAction Acronym AA Definition Federalpolicesdesignedtoassistwitheliminationof discriminationbasedonrace,color,religion,sexornational origin. Systemdesignedtoassistwiththeprehirephaseof employment.Managesjobpostings,datacollection,etc. to matchprospectivecandidatestoopenpositions. Acompanywhoprovidesremoteaccesstosoftware applicationstocompanieswhodonotwanttopurchaseor managethesoftwaredirectly AconceptdevelopedbyRobertKaplanandDavidNorton, PhDstoenableorganizationstoclarifytheirstrategyand createactionplans.Thegoalistotiebusiness performancetoorganizationalstrategybymeasuring financialperformance,customerknowledge,internal businessprocessandlearning&growth. Waysanorganizationcanempowerthemselvesby leveragingpositiveoutcomeopportunitiesacrossthe companytoimproveoperationalperformance. Evaluationofaveragecostincurredinrecruitingandhiring anewemployee.Factorsinvolvedmayincluderelocation costs,advertising/jobboardfees,interviewexpenses, referralbonuses,recruitmentstaffcompensation,skills assessment,backgroundchecksandpreemployment screening. Productdesignedtoassistwithmanagingthecustomer throughthesalescycleandprovidingimprovedcustomer support.Thesystemmaymakecommunicatingacrossan organizationeasier. Typicallyadatabasesystemwhichmanagesan organizationsHRrelatedinformation.Used interchangeablywithHRMS. StructurewithinanorganizationthatmanagesHRrelated information. Typicallyadatabasesystemwhichmanagesan organizationsHRrelatedinformation.Used interchangeablywithHRIS. Standarddevelopedbythehumanresourcescommunityto facilitatetheautomatedexchangeofdatabetweenhuman resourcesapplicationsandorganizations. Websitewhereajobmaybeposted. PartofthefederalDepartmentofLaborEmployment StandardsAdministration.Responsibleforensuringthat companiesdoingbusinesswiththefederalgovernment follownondiscriminationpractices. Verifications,checksandteststhatcandidatesundergoin advanceofbeinghired.Mayincludebackgroundchecks (employeeidentity,workhistory,criminalhistory,credit history,drivingrecord,oreducation),drugscreening,skills
ApplicantTrackingSystem
ATS
ApplicationServiceProvider
ASP
BalancedScorecard
BestPractices
CostPerHire
CustomerRelationship Management
CRM
HumanResourceInformation Systems HumanResourceManagement HumanResourceManagement System HumanResourcesExtensible MarkupLanguage JobBoard OfficeofFederalContract CompliancePrograms
HRIS
HRM HRMS
HRXML
OFCCP
Preemployment Screening/Testing
155
Term RequestforInformation
Acronym RFI
RequestforProposal SafeHarborCertification
RFP
ServiceLevelAgreement Timetohire
SLA
WorkOpportunityTaxCredit
WOTC
WelfaretoWorkTaxCredit
WTWTC
Definition assessmentandotherassessments. Questionssenttoavendortoinvestigateanddetermine whetheritwillbeasuitablefittoshortlistandrequesta detailedprojectbid. Documentsenttoavendorthatincludesalistofquestions incitinganindepthlookatspecificbusinessrequirements. SafeHarbor,createdbythefederalgovernmentin consultationwiththeEuropeanCommission,wasawayto allowUScompaniestodobusinesswithintheEuropean UnionaftertheEuropeanCommissionsDirectiveonData Protection(prohibitsthetransferofpersonaldatatonon EuropeanUnionnationsthatdonotmeetstandardsfor privacyprotection)waspassed. Agreementbetweentwopartiesdescribingthelevelof acceptableperformance. Measurementoftimetofillanopenrequisition.Itmaybe measuredfromtimeajobrequisitionissubmittedbythe hiringmanagertothepointanewemployeebeginstheir position. Afederalincometaxcredittoencourageprivate companiestohiretargetedgroupsofjobseekersby reducingemployersfederalincometaxliability. Afederalincome taxincometaxcredittoencourage employerstohirelongtermfamilyassistancerecipients whostartedworkingbetweenDec.31,1997andJanuary 2006.AdministeredundertheWOTCcertification procedures.
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AboutCareerBuilder.com
CareerBuilder.comisthenationsnumberoneonlinejobnetwork,averaging20millionuniquemonthly visitorsandover15,000freshresumesaddeddaily.Ourvastnetworkistheonlyresourcethatcaptures qualitycandidateswheretheylive,workandplay.Throughour650plusonlinepartners,morethan130 newspaperaffiliatesandunprecedentednationaladvertisingcampaign,weprovideemployerswith maximumexposure,consistentlydeliveringthemostandbestcandidates70%ofwhomdonotvisit competingjobsites. CareerBuilder.comiscommittedtoprovidingbestofbreedcorporatebrandingandrecruitingsolutions. OurclientsrangefromFORTUNE1000tosmalltomediumsizebusinessesacrossallindustriesand regions. FormoreinformationonCareerBuilder.com,ourproductsandIntegrationservicesortolearn moreaboutourtotalrecruitingsolution,call8772358978orvisit www.careerbuilder.com/cbenterprise.
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ApplicantTrackingSystemGuide

TheCareerBuilder.com2006ApplicantTrackingSystemGuide(ATSGuide)wasdevelopedby CareerBuilder.comsStrategicServicesGroupinpartnershipwithTheCodeWorks,Inc.,aSilicon Valleybasedsoftwareconsultinganddevelopmentfirm,specializingincustomapplication developmentandintegration.

Private Public Private

Oceanside,CA NewYork,NY Waltham,MA

<50 <750 <300

200 185 185

Hire.com HRLogix HRsmart iCIMS

Private Private Private Private

Austin,TX OklahomaCity,OK Richardson,TX Hazlet,NJ

<150 25 <100 <100

65 150 460 250

SilkRoadTechnology, Inc. SonicRecruit TaleoCorporation VirtualEdge Corporation Webhire WetFeet

OpenHireApplicant Tracking SonicRecruitApplicant Tracking TaleoProfessional VirtualEdgeEnterprise StaffingSuite WebhireRecruiter WetFeetRecruiter

Private Public Public Private Public Private

>50 <100 <550 <100 <100 <100

>200 150 265 90 >200 38

*Note:Companyhasbeeninbusinessfor73yearsbutbeganofferingtherecruitingproductin1998. Key: ~=approximately <=lessthan >=greaterthan n/a=notavailable *=Seenotes

Demand& Supply Planning

HRIS Integration AverageTime Required

International DoubleByte Characters Available In Development Y N N N Y In Development Y*

Demand& Supply Planning

HRIS Integration AverageTime Required

International DoubleByte Characters Available

PerelessSystem Recruiternet Recruitmax Software SilkRoad Technology,Inc. SonicRecruit

Direct Direct& Thirdparty Direct& Thirdparty Direct

Typically 2weeks 30days 512weeks

Monthly Quarterly Biannually

Singleversion Singleversion 1releasepriorto currentversion Singleversion

Under1week Under1week (115hours) Information NotProvided

12weeks Under1week (515hours) InformationNot Provided

Demand& Supply Planning

HRIS Integration AverageTime Required

International DoubleByte Characters Available Y Y N

VirtualEdge Corporation Webhire WetFeet

VirtualEdge Enterprise StaffingSuite Webhire Recruiter WetFeet Recruiter

Direct Direct Thirdparty

9weeks 1216weeks 68weeks

89weeks 1216weeks 46weeks

Biannually 35timesper year Quarterly

Singleversion Singleversion Singleversion

4167AvenidadelaPlata Oceanside,CA92056 Phone:(760)9412800 www.SmartSearchOnline.com

nd 220East42 Street NewYork,NY10017 Phone:(888)4389911 www.hodesiq.com

343WinterStreet Waltham,MA,02451 Phone:(781)5305000 www.brassring.com

3311E.OldShakopeeRoad Minneapolis,MN55425 Phone:(303)2981550or(877)9981550 www.ceridianrecruitingsolutions.com

DataextractsforEEOinformationinExcelforcustomEEOreportingavailableintheDynamic ReportingEngine. WebinarsgivenbyHRprofessionalsaroundcompliance.

200AcademyAvenue Austin,TX78704 Phone:(512)5834400 www.hire.com

13431BroadwayExtension,Suite170 OklahomaCity,OK73114 Phone:(877)HRLOGIX www.hrlogix.com

2929N.CentralExpressway,Suite110 Richardson,TX75080 Phone:(214)4323456 www.hrsmart.com

AccesstoHRsmartbestpracticesisavailableuponclientrequest. Clients maybechargedaflatfeeforbestpracticetraining,consultingorcustominterfacedesign.

ConcordCenter,Building1 1301StateRoute36(Suites2&3) Hazlet,NJ07730 Phone:(800)8894422 www.icims.com

ToensurecompliancewithEEOpolicies,iCIMSrecommendsthatscreeninglibrariesdeliveredinto iRecruiterarefirstvalidatedbycomplianceofficers.Ifdesired,theabilitytoaddscreeningquestions canbelimitedtoonlythoseuserswhohavetheauthoritytovalidatesuchquestions.

Kenexa KenexaRecruiter ApplicantTrackingSystem

650EastSwedesfordRoad Wayne,Pennsylvania19087 Phone:(610)9719171 www.kenexa.com

PeopleclickInc. PeopleclickRecruitment ManagementSystem(RMS)

TwoHanoverSquare SeventhFloor Raleigh,NC27601 Phone:(916)6452800 www.peopleclick.com

PerelessSystems PerelessSystemsi7 (Enterprise)

621ShrewsburyAvenue Shrewsbury,NJ07702 Phone:(866)2225169 www.pereless.com

BestPractices Perelessprovidesongoingtrainingandsupportatnocosttotheclient. Clientsaccessinformationviathewebsite,webinarsandonlinetraining. Thereisnochargefortrainingoronlineseminars. HelpDeskSupport Emailandphonesupportisavailable24/7. HelpisprovidedinEnglish.

129MiddleStreet Portland,ME04101 Phone:(888)9351411 www.projectix.com

Recruiternetsprofessionalservicesteamhasanimplementationmethodology,whichincludes continualprocessimprovement. Projectixsprofessionalservicesteammanagesthesystemreplacementanddatamigrationprojects.

7660CenturionParkway,Suite100 Jacksonville,FL,USA32256 EMEAHQ:London AsiaPacificHQ:Sydney Phone:(877)3945644 www.recruitmax.com

111NorthChestnutStreet,Suite200 WinstonSalem,NC27101 Phone:(336)2015100 www.silkroadtech.com www.openhire.com

Note:Companyhasbeeninbusinessfor73yearsbutbeganofferingtherecruitingproductin1998. Key: ~=approximately <=lessthan >=greaterthan n/a=notavailable =Seenotes