ENHANCEMENT OF PRODUCTIVITY OF THE RCRUITMENT PROCESS AT SILUETA PRIVATE LIMITED

by N.V.P Janith Pubudu HDBM-F-101020

A dissert action Submitted in partial fulfillment of the requirement for the Higher Diploma in Business Management

NATIONAL INSTITUTE OF BUSINESS MANAGEMENT

November 2010

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Preface
This report was made by me after the experience that I had within three month of period in Silueta (pvt) Ltd. I joined with this company to gain the knowledge and improve this company with what I had learned in National Institute of Business Management- NIBM- Sri Lanka.

Acknowledgement
First of all I thank Mr. Asoka Perera- NIBM and Mr. Kolitha Ranawaka for the opportunity given to undergo the Industrial Training programme which enabled the preparation of this report. I sincerely thank Mr. Ajith Siyabalapitiya- Asst. Manager (HR) Unichela (pvt) Ltd. Mrs. Manique Jayasooriya- Manager (HR) Silueta (pvt) Ltd for their support in enabling me to undergo this training at Silueta. My gratitude goes to my family members and friends who helped me in various ways to carry out this report.

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Executive Summary
My report focuses basically on the recruitment process which our organization has practicing. . The report contented in information about the each and every activity carryout in the recruitment process and how to make them effective and efficient. The objective is this report is to make the awareness of identify the new strategies for future development and to provide the conception of making satisfied customer at the end of the recruitment process. At the end of this project I have proposed some of recommendations that I believe can effectively work on making zero delays in the deliveries and how to make effective and efficient work flow throughout system.

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Contents
Preface Acknowledgement Executive Summary Contents Page Chapter 01-Introduction 1.1 Introduction to the Organization 1.1.2 Introduction to the Project 1.2 Statement of the Problem 1.3 Purpose 1.4 Significant of the study Chapter 02-Background 2.1 Lean Management 2.2 Genba Shugi 2.3 PDCA Cycle Chapter 03-Methodolog 3.1 Instrumentation 3.2 Procedure and Time Frame 3.3 Conceptual Framework 3.4 Scope and Limitation Chapter 04-Data Presentation Current Management System Chapter 05-Data Analysis i ii iii iv- v 01 01 02 02 02 02 03 03 03 04 05 05 06 07-10 10 11 11-14 15

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5.1 System Chart 5.2 Gant Chart Chapter 06-Conclution and Recommendation Reference

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Chapter 01
1. Introduction
1.1 Introduction to the organization MAS Holdings With an annual turnover of over USD 700 million, MAS is the South Asias largest intimate apparel manufacture and the regions most rapidly growing provider of competition sportswear. There seamless concept to delivery across the value chain create an award winning amalgation of research and innovation, design & development, manufacturing excellence and raw material supply in there global operations. Today, MAS is the lead strategic partner for Vitorias Secret (VS) serving numerous global products including NIKE, SPEEDO, Mark & Spencer (M&S) and Triumph International. In addition to there manufacturing capabilities, the group also provides a range of non apparel related solutions to other companies, including other apparel manufacturers worldwide. There global operations include design studios and 28 world class manufacturing facilities spearheaded by there skilled international team of over 45,000 people. They continue to be committed to ethical and sustainable practices that complement the balance in social and environmental spheres alongside there operational excellence.

Silueta Private Limited Silueta is there latest company in there company chain. It was established on 2004 and there main focus is on manufacturing molded bra cups. They have been providing molded fabric panels to MAS manufacturing units and also handle fabric lamination for local and international manufacturers including those in Morocco, Italy, Israel and Thailand. Since they set up in 2004, they have been an official launch vendor to Victorias Secret and Mark & Spencer as well as serving other prominent brands such as Intimissimi , GAP, Adidas, Nike, DBA and Chicos.

There process utilizes the latest cutting edge technology such as Hot Melt Lamination, Spray Lamination, Ultra Sonic bonding and High Speed Milling Machine (CNC) for mould milling. Whilst there Product Development and Research and Development Center with the latest CAD/CAM technology and equipment has enabled us to develop technologically advanced products such as the hidden push up pad, get pads and ultrasonically embellished pads.

1.1.2 Introduction to the project The main objective of the, project is to identify the strategies for future development and maximize the efficiency and effectiveness of the employees. The whole company depends on the employees. So I thought to get the recruitment process as my project and to be developed by my self. Throughout this project I expecting to provide suggestions which are could be success in company. Also I think that process may useful to make a higher profit and will improve the effectiveness and efficiency of the company.

1.2 Statement of the problem Silueta has to expand the company very often, because of the orders which are getting by them and they have a 49 steps lengthy recruitment process.

1.3 Purpose They need to shorter the recruitment process, save the time and get the suitable person to the company.

1.4 Significant of the study The propose system can save the time before and can improve the efficiency and effectiveness of both employee and the management. Also it helps to build a good relationship between both employee and the management. Not only that, company can face to expansions very easily through out this propose system.

Chapter 02
02. Background
2.1 Lean Management Lean manufacturing or lean production, often simply, "Lean," is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Working from the perspective of the customer who consumes a product or service, "value" is defined as any action or process that a customer would be willing to pay for. (Wikipedia.)

2.2 Genba Shugi There is no neat and easy way to convey the meaning of the word genba in English; there is no exact parallel. Some sort of phrase is always required. One possible way to do it is to simply say the plant floor or the manufacturing line, which emphasizes the sense of genba as the place where the actual production work is taking place. If the company is a service industry, the genba might be where employees are interacting directly with customers. (Internet)

2.3 PDCA Cycle

Plan

-Establish objectives and make plans. (Analyze your organizations situation, establish your overall objectives and set your interim targets, and develop plans to achieve them.)

Do Check

-Implement your plans. (Do what you planned to.) -Measure your results. (Measure/monitor how far your actual achievements meet your planned objectives.)

Action

-Correct and improve your plans and how you put them into practice. (Correct and learn from your mistakes to improve your plans in order to achieve better results next time.)

Chapter 03
03. Methodology
The methods which I had been use to collect information is interview recruitment officers and use bumphs about the company. Not only that I had face to face interviews with the recruitment officer as well. So this approach helped me to collect information in the form of direct personal investigations; structured interview was carried out to find the status and causes of the situation as well. At the same time by getting involved in some of the activities which were in the recruitment process, I able to get the real essence in the practicing system as well.

3.1. Instrumentation
1. 2. 3. 4. 5.

Who are the internal customers? (Internal Customers) What are the requirements of internal customers? (Output What is the purpose of intended system? (Outcome) What is the purpose (object) of the intended system? (Resources) What is the system boundary? (Scope)
6. What is the process to transform the resources (input) to achieve the objective

(outcome) of the system? (Transformation) 7. How to compare the desired results (objectives) and the achieved results (objective) and identify the gap? (Stimulus) 8. How to respond with the resources to bridge the above gap for having the desired results? (Response) 9. How to establish records to provide evidence of conformity to above requirements? (Control of Records)

10. Audit)

How to audit the above steps to ensure the continual improvement? (System

3.2 Procedure and Time Frame

Get into the Organization

Interview and get data from people

Collect Data

Analyze Data

Write the Report

Submit the Report

Months

September

October

November

3.3 Conceptual Framework (Analysis Plan)

Management Philosophy 1. Umbrella Concept (KAIZEN) Kaizen means improvement. Moro ever, it means continual improvement in personal life, home life, social life and working life. When applied to the work place Kaizen means continual improvement involving everyone managers and workers alike. Kaizen acknowledge that every company has problems and that problems are a setback to improvement. It also recognizing that people are the means through which value is added to a product or service, Kaizen attempts to identify problems and areas for improvement.

Then it proceeds to improve daily operations. Kaizen is a gradual process for betterment and can be applied by using resources existing within the company.

2. Value Added Concept Value Added = Sales Bought in material and services Enhance the value addition relatively

3. Treat the customer as the king The person who place the order or makes the buying the decision, called as the customer. Organizations must treat their customers as the king. Customer is the center of the organization. Organizations have to dance according to the customers tune called as the culture of the organization. Customers tune is 5R.

4. Treat the employees as share holders Employees are the people who are working within the organization. Organizations have to treat their employees as share holders. Share holders are the people who own the due share from their company. By giving the due share to the employees, organizations can treat their employees as share holders. Give the due share to the employees called as Productivity Gain Sharing. Do Productivity Gain Sharing using the Racker Plan.

5. Treat the suppliers as partners Supplier is the main part is the company, because he also plays a major role in the business process. Also the decisions made by the suppliers or doing any changes in suppliers business activities are sometimes directly and indirectly affecting on the business process . Therefore we consider treat the suppliers as a partner.

6. Update and upgrade the machines, equipments, building, lands and technology appropriately. Company have all of the equipments, machines land, technology are should be update upgrade on relevant time at the relevant situation. If you unable to do this process you can able to get bad results from it. Also doing the maintenance on time will force the organization to pass through from delays, defects, and high cost as well.

7. Build the trust with the financial institutions That concept is showing we are doing transactions with bank or other financial institute. Basically this concept enhance we should build up trust towards the organization from other institutes which are helping to build the companys financial stability.

8. Respect the society by paying tax Tax is the payment to the government. As a company they also have a responsibility towards the society. They should be involved in the countries developing activities. For that the easiest way to contribute on that thing is paying on government taxes on legally and on time as well.

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9. Goal Hierarchy ROI 2007 < ROI 2008 < ROI 2009 LCC 2007 < LCC 2008 < LCC 2009 LC 2007 < LC 2008 < LC2009

Right Quality Delivery Time

Right Low Cost

5S

Seiri, Seiton, Seiso, Seikethsu, Shitsuke

10. Process is the heart of the organization Process is the collection of activities to produce an outcome. The right process will produce the right results.

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All the things are created twice. That is mental creation and physical creation. Mental creation is more important than the physical creation, because physical creation is based on the mental creation.

Develop the mental creation by thinking based on the Begin from End of the Mind Conceptual System Development

3.4 Scope and Limitations Major limitation is unable to find the correct time for the process, because it depends on the number of candidates and number of employees. Second thing is very difficult to find the cost per step. Also the time and other things are varies from person to person.

Chapter 04

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04. Data Presentation

Current Management System 1. Who are the internal customers? (Internal Customers) Internal customer is company (Silueta). An internal customer is anyone you count on or rely upon to complete a task or a function or to provide you with information so that you can get your job doneand anyone who counts on you to complete a task or function or to provide them with information so that they can get their job done. (Rosenberger, 1998) External customer is the customer who is buying Silueta products. External customers are the ones who are expecting the organizations valuable service and the stuff. Mostly they can be seen in different forms. External customers can be end customers who wish to purchase our end product and also they can be the government and the society as well.

02. What are the requirements of internal customers? (Output) Output is good and quality worker.

03. What is the purpose of intended system? (Outcome) To provide workers in Right Quality, Right Quantity, at Right Time to the company 1) Right Quality a worker with the ability to work 2) Right Quantity how much company requires 13

3) Right Time which time company look for

04. What is the purpose (object) of the intended system? (Resources)

Human resource
M1 HR Manager HR Deputy Manager Recruiting Officer Other Officers Photographer Driver Peon

Machine equipment
M2 Vehicle Computer Pen File Printer Camera Questions Papers

and

Material and other services

M3 Blank Papers Printing Papers Paper Clips Job Bank Medical Unit Letters Training School

Projector

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5. What is the system boundary? (Scope)

In here the system has limited for only in the organizations main value adding activity flows and this has not involved the other processes like ER process, Tanning and development process and etc. Also its very hard to measure the time exactly, because its depending on the quantity of the employees going to recruit

06. What is the process to transform the resources (input) to achieve the objective (outcome) of the system? (Transformation)

Input Human resource Information Activities

Transformation

Output

Process

Worker with the ability to work

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07. How to compare the desired results (objectives) and the achieved results (objective) and identify the gap? (Stimulus)

Desired Result

Actual Result

GAP

The out put must be satisfied the management and company They try to achieve the desired level, but it doesnt happen every time. Thats the gap

The out put doesnt fulfill company requirements every time

8. How to respond with the resources to bridge the above gap for having the desired results?

(Response) They have to increase there efficiency and effectiveness. Also they have to find and recruit the most suitable employees to the company. Not only that company has to give a good training for there officers to select the suitable person.

09. How to establish records to provide evidence of conformity to above requirements?

(Control of Records)

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The company uses some documents as evidence of the activities take place. The company should maintain each and every records which are necessary to carry out the activities such as labor turn over, daily absenteeism and etc,

10. How to audit the above steps to ensure the continual improvement? (System Audit)

There should be evaluation criteria in each and every core-activity and it should be recorded and documented in every day.

Chapter 05
05 Data Analysis
5.1 System Chart

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5.2 Gant Chart

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Chapter 06
06. Conclusion and Recommendations
To make an effective and efficient work flow, the organization must build up the concept of internal customer focus and company should be able to show every and each employee is very valuable to the company and employee has an interrelationship with the process.

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Also by making employee motivation and the employee awareness on the ergonomics the organization itself can make and effective and efficient work flow in every time.

Reference 1. Internet. 2. Wikipedia 3. www.masholdings.com 4. http://www.accel-team.com/productivity/addedValue_05i.html

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